DUCATI CITY-CROSS-EX Scrambler Electric Scooter User Manual

DUCATI CITY-CROSS-EX Scrambler Electric Scooter User Manual

Safety instructions

CAUTION

IMPORTANT! Read and follow the instructions carefully before using the item. Keep this manual for future reference or new users.

Take the time to learn the basics of the procedure to avoid severe accidents that may occur in the first few months. Contact your dealer for the proper support on how to use the item correctly or to be directed to an appropriate training organisation.

The company assumes no direct or indirect responsibility arising from misuse of the item, non-compliance with both the highway code and the instructions in the manual, accidents or disputes caused by non compliance or illegal activity.

This product is to be used for recreational purposes, by one person only and without passengers, therefore it cannot be used by more than one person at a time.

Do not modify the intended use of the vehicle in any way. The item is not suitable for stunts, competitions, transporting objects, towing other vehicles or trailers.

The electric scooter must be used carefully, always respecting the rules imposed by the Highway Code of the country where it is used, in order to avoid dangerous situations and to take the utmost care of yourself and others.

CAUTION

Driving requirements:

Before using the product, check and follow local regulations regarding the minimum age of the driver, restrictions on the type of drivers who can use the product and on the use of the product itself.

The A-weighted emission sound pressure level (noise) at the rider’s ear is less than 70 dB(A).

Symbols identifying the safety warnings

To identify the safety messages in this manual, the following graphic warning symbols will be used. They draw the focus of attention of the reader/user to the proper, safe use of the item.

CAUTION

Pay attention
Highlights the rules to follow to prevent damage to the item and/or prevent hazardous situations from arising.

DANGER
Residual risks
Highlights the presence of hazards that generate residual risks to which the user must pay attention to avoid injury or material damage.
General warnings

CAUTION
It is important to bear in mind that when out in a public space or on the road, even when the instructions in the manual are observed down to the letter, the rider is not immune to injury caused by infractions or inappropriate actions taken towards other vehicles, obstacles or persons. Misuse of the item or non-compliance with the instructions provided in this manual may cause severe injury.
This product is an electric vehicle. The faster you ride, the longer the braking distance. Emergency braking on slippery, muddy, wet or icy roads may result in wheel spin and loss of balance. Adequate speeds and safety distances from other vehicles or pedestrians must be adhered to. Take extra care when riding on unfamiliar roads. Do not open the kickstand when using the item, risk of severe personal injury and damage to item.

CAUTION
On wet roads, the braking distance increases and the grip decreases compared to dry roads!
Drive more carefully, keep a safe distance!
For personal safety, wear a helmet, and knee and elbow pads to protect against falls and injuries while riding the item. When allowing others to use the item, ensure that the rider wears the safety equipment and explain the operation of the vehicle.

To avoid injury, do not allow other persons to use the item if they do not know how to use it. Wear shoes before using the item.

Children must not play with the scooter or its parts, nor should they be allowed to clean it or perform maintenance operations.

When riding, take special care to not frighten children or pedestrians. When passing behind them, warn them by sounding the horn and slow down using the minimum speed of 6km/h.

Instructions and warnings on rider behaviour

equipment
Pre-riding check| Prior to each use, check brakes and any wear, check tyre pressure (see side of tyre for recommended value), wheel wear, throttle, indicators, lights and charge status of battery.| Never checking the item prior to use
If any unusual noises or faults are detected, do not use the item and contact your dealer or the Authorised Technical Support Department.| Using the item when noise or faults are present
Walking while pushing the item| Not accelerating| Depressing the throttle
---|---|---
Pushing while walking across pedestrian crossings| Riding the vehicle on pedestrian crossings
In pedestrian areas when not in pedestrian mode (6 km/h)| Riding the vehicle in pedestrian areas when not in pedestrian mode (6 km/h)
In overcrowded areas| Riding the vehicle in overcrowded areas

Stationary

| The person riding the item must be able to easily place both feet on the ground while holding the handlebars at the correct height| Not being able to keep the item stationary and balanced

Sitting on the item while it is running or stationary

Riding under normal conditions| No objects hanging from handlebars| Objects hanging from handlebars result in instability and may impede manoeuvring
Riding with both hands on handlebars.| One-handed or hand-free riding
Not using devices such as phones, smartwatches, music players, or headphones| Using devices such as phones, smartwatches, music players, or headphones
Riding with both feet on the footrest comfortably and safely| Riding with one or more feet off the footrest

It is prohibited to place or amass weight on the rear mudguard.

Riding with helmet and protective equipment| Riding without helmet and protective equipment
Riding on easily accessible, smooth and compact roads, avoiding areas with intense traffic or overcrowded areas:

e.g. dedicated cycle path, smooth paved surfaces

| Riding on motorways, long-distance roads

Riding on busy roads Riding on pavements Riding in overcrowded areas Riding on very rough roads

Riding near: ravines, escarpments, harbours, sea, lakes or rivers

Complying with local regulations and the highway code| Failure to comply with regulations and the highway code
Looking ahead and watching out for obstacles, vehicles or nearby pedestrians| Becoming distracted while riding
Changing direction, making sure to be seen, moderating speed| Changing direction abruptly at high speed without making sure that you have been seen
Anticipating the route and moderating speed while observing the highway code and those that are the most vulnerable| Braking and cornering at the same time makes the vehicle unstable
Using direction indicators, if included on the item| Not using direction indicators
Slowing down when pedestrians are present| Accelerating or maintaining a constant speed when pedestrians are present
Using pedestrian mode in pedestrian areas (6 km/h)| Riding without using pedestrian mode in pedestrian areas (6 km/h)
Warning others of your presence by using the bell| Not warning others of your presence by using the bell

Uneven road conditions: speed bumps/steps/rough road surfaces

| Riding at moderate speeds| High-speed riding
---|---|---
Bend knees slightly for better shock absorption when traversing uneven surfaces.| Accelerating over bumps or ditches, going down steps, jumping over obstacles, climbing pavements, riding harshly.
Behaviour: around bends, down slopes, in the presence of nearby obstacles, vehicles and pedestrians| Keeping at a safe distance| Not observing safety distances
Ceasing to accelerate

Braking and slowing down

| Accelerating
Riding at moderate speed and braking safely| Riding at high speed, braking

suddenly

Paying attention to doors and other high obstacles| Traversing beneath high obstacles
Visibility conditions| Only ride if there is enough light to ride safely. When riding in unfavourable lighting conditions (from half an hour following sun- set, throughout the entire period of darkness and even during the day, if weather conditions preclude road visibility, when driving through tunnels), remember to switch on the item’s lights and wear a reflective vest, belts or bands.| Riding in unfavourable lighting conditions with lights off and without using a reflective vest, belts or bands.
Weather conditions| Driving in optimal conditions (no rain)| Driving in adverse conditions: in the rain, in case of snowfall, in the presence of ice or mud on the road, in case of strong wind and fog.
Parking| In designated areas without impeding movement of vehicles or pedestrians| Everywhere, impeding movement of vehicles or pedestrians
On smooth surfaces, ensuring stability is maintained| On uneven surfaces and without ensuring stability
Switching off the item and using an anti- theft device

Using the kickstand provided

| Leaving the item switched on, unattended with no anti-theft device
Engaging in extreme sports/ acrobatics| NO| YES

Riding near: ravines, escarpments, harbours, sea, lakes or rivers Riding through puddles

Racing with other vehicles

Subjecting the item to forceful impact| NO| YES

jumping over object or persons, jumping off steps or from high places

What to do after a fall:

• Check that the throttle lever works properly. To do this, accelerate and decelerate several times.
• Check that the brakes work properly. To do this, get off the item, push it forward and brake to ensure it responds to the controls.
• Check that all vehicle components are in place and securely fastened.
• Check tyre wear and pressure (see side of tyre for recommended value).
• Check the wear of the brakes and cables.

DANGER
The brakes may become hot during use. Do not touch after use.

Package contents and assembly

Assembled item, the handlebar must be installed using the special screws contained in the package.

Model| Reference picture| In the package| Handlebar assembly
---|---|---|---
City Cross-E X| |

• Allen wrench
• No. 4 handlebar screws
• Adapter for inflation
• Charger

|

Method:

• Open the package without get the electrical scooter.
• Remove the package from the handlebar.
• Follow the instructions given for your electrical scooter model.

City Cross-E X Instructions

• Lift the steering column, insert the handlebar keeping attention to not flatten the cables.
• Fix the steering column by closing the knob (clockwise in closure direction) of the folding mechanism.
• Insert and tighten the screws in the steering column by using the provided wrench.
• Pick up the product from the package, open the kickstand and check for the product stability.
• Adjust the steering wheel closing mechanism** (if needed).
• Check the tire pressure (see the side of the tire for the recommended value).
• Press the power button to use the electrical scooter
  Model| Reference picture| **Adjusting the steering column closing mechanism
  ---|---|---
  City Cross-E X| | On the outer part of the mechanism, there is a knob. If the steering column of the handlebar is poorly stable after closing, check whether the knob is properly tighten.

CAUTION
Assemble the item correctly. If, during assembly, any factory defects are detected, certain steps are unclear or issues with assembly or adjustments occur, do not ride the vehicle and contact your dealer or visit www.ducatiurbanemobility.it for technical support.
Do not use accessories and/or additional parts that are not approved by the manufacturer.
Keep children away from plastic items (including packaging materials) and small parts that may result in suffocation.

It is forbidden to modify or transform the item or any its parts in any way, as this may impair efficiency, reduce structural integrity and cause damage. Remove any sharp edges caused by misuse, breakage or damage to the item. If any factory defects, unusual noises or faults are detected, do not ride the vehicle and contact your dealer or visit www.ducatiurbanemobility.it for technical support.

Product overview

In the interest of technological development, the manufacturer reserves the right to modify the item with no prior notice and this manual will not be automatically updated.

For further information and to consult different versions of the manual, www.ducatiurbanemobility.it

City Cross-E X

Battery charging

Instructions:

• Open the kickstand
• Switch off the item

CAUTION
Prior to using the item for the first time, charge to 100%. Ensure the item, charger, and charging port are dry

• Remove the rubber cover from the charging socket.
• Connect the charger first to the wall outlet and then to the charging port of the electrical scooter.
• When the item is fully charged, the light on the charger changes from red (charging) to green (charging complete).
• Disconnect the charger from the charging port and then from the wall outlet.
• Re-insert the rubber cover in the charging socket of the electrical scooter.

To recharge the item, use the battery charger supplied ONLY

CAUTION

Model| Battery charger model| Output voltage| Charging time
---|---|---|---
CITY CROSS-E X| FY-4202000| 42 – 2A| 4 – 5 hours

Using another type of charger may damage the scooter or entail other potential risks.

Never leave the item unsupervised while it is charging. Do not switch the product on while it is charging.
After each use, fully recharge the battery to extend its useful life. Do not recharge the item immediately after use. Allow the scooter to cool for an hour before recharging.
The item should not be charging for extended periods. Overcharging reduces battery life and poses additional potential hazards.
Allow the vehicle to discharge completely to prevent damage to the battery.
Damage caused by the battery being left uncharged for a long period is irreversible and is not covered by the limited warranty. Once the damage has occurred, the battery cannot be recharged (the battery must not be dismantled by unqualified personnel, as this could lead to electric shocks, short circuits or even major safety incidents). If the owner is away, e.g. on holiday, and the device is entrusted to a third party, leave it in a partial charge state (20-50% charge), not fully charged.
Carry out regular visual inspection of the charger and charger cables. If the battery charger cable is clearly damaged, do not use it to avoid further damage and/or risks; please contact us for a replacement.

DANGER

• Do not leave the battery near fire or heat sources. Fire and explosion hazard.
• Do not open the battery or take it apart. Do not strike, throw, or puncture the battery or attach objects onto it.
• Do not touch any substances leaking from the battery, as they are deemed hazardous. Do not allow children or pets to touch the battery.
• Do not overcharge or short-circuit the battery. Fire and explosion hazard.
• Do not immerse or expose the battery to water, rain or other liquids. Do not expose the battery to direct sunlight, excessive heat or cold (for example, do not leave the item or battery in a car in direct sunlight for extended periods of time), or environments containing explosive gases or flames.
• Do not carry or store the battery with metal objects such as hairpins, necklaces, etc. Contact between metal objects and battery contacts may cause a short circuit resulting in physical injury or death.

Command information / Control panel

• A. Accelerator: press down to accelerate.
• B. Lights: press once to light them on or off.
• C. Power on: press and hold to turn on or turn off the electrical scooter.
• D. Speed mode: press twice to select the mode you want to set.

1. Speedometer: instantaneous speed of the electrical scooter.
2. Battery level: status of the remaining charge.
3. Speed mode:
   • Level 1 – white
   • Level 2 – orange
   • Level 3 – red (maximum speed)
4. Bluetooth: Bluetooth indicator light

Quick guide

• Prior to using the item for the first time, charge to 100%.
• Check tyre pressure (see side of tyre for recommended value). If the item does not reach at least 60% of the declared kms, or the maximum speed within the first 3 months of use, it is likely that the wheels have deflated once more. In this case, restore pressure as indicated.
• Check and adjust the brakes.
• Turn on the display.
• Place the item on a flat surface.
• Hold the handlebar firmly using both hands. Step onto the footrest with one foot and use the other to give yourself a gentle push and accelerate.

CAUTION
Zero Start function: The accelerator is activated once the speed of travel exceeds 3 km/h.
For safety reasons, the item is initially set up to avoid standing starts.

• When riding the item, tilt body in the riding direction during a turn and slowly turn the handlebars.
• To stop the item, release the throttle and pull the brake lever.
• To get off, first stop the vehicle. Getting off the moving electrical scooter may cause damage.
• Prior to each use, check brakes and any wear, check tyre pressure (see side of tyre for recommended value), wheel wear, throttle and charge status of battery

Adjustments:
Adjusting the position of the brake levers

the position of the brake lever, if needed

Adjusting the brake calliper

Rear brake calliper:

If the brake is too tight or too loose, use the hex wrench to loosen screw (A), then adjust the brake wire (shorten the brake wire from the top end if it is too tight. If the brake cable is too loose, pull the cable downwards)and then re-tighten the screw (A).

If it will be too loose or too tight, even after performing the first step, it may be necessary to adjust the brake pad (fixed) by passing through the circle (opposite side of the brake calliper) using the Allen wrench, counter- clockwise to distance and clockwise to draw near the pad to the disc (D).

Folding and carrying

Make sure the electric scooter is turned off. Hold the handlebar stem with your hand, pull the lever, fold the stem towards the footrest and fasten it.
City Cross-E X (all models)

Make sure the electric scooter is turned off.
Hold the handlebar stem with your hand, pull the lever, fold the stem towards the footrest and fasten it.

After folding, lift it by holding the handlebar stem with one or both hands.

CAUTION

Make sure to secure the item during transportation. If the item cannot be lifted, do not transport with the item raised. If dropped, the item may cause severe injury and damage.

Range and performance

The maximum range and performance of the vehicle depends on a number of variables:
Terrain: riding on smooth roads provides greater range and performance than riding on rough roads and climbs.
Weight of user: the greater the weight, the lower the range and performance of the vehicle.
Temperature: riding the scooter in very cold or hot conditions affects range and performance.
Speed and riding style: riding smoothly and at a constant speed extends the range. Continuous acceleration, deceleration and manoeuvring greatly reduce the range. A lower speed extends the range.
Maintenance: prompt recharging, proper maintenance and regular checking of tyre pressure (see reference value in the section dedicated) increase range and ensure consistent performance over time.
The level of battery charge affects performance – the lower the level, the lower the speed, especially on climbs.

Storage, maintenance and cleaning

If there are stains on the body of the scooter, wipe with a damp cloth. If the stains persist, apply neutral soap, brush out with a toothbrush, then wipe with a damp cloth. If there are scratches on the plastic components, use sandpaper or other abrasive material to remove them. Do not clean the items with alcohol, petrol, paraffin or other corrosive or volatile chemical solvents to prevent severe damage. Do not wash the item using high-pressure water jets. When cleaning the scooter, make sure that it is switched off, that the charging cable is disconnected, and the rubber cap is closed, as a water leak may cause an electric shock or other serious problems. Water seeping into the battery may cause damage to internal circuits and risk of fire or explosion. Should you suspect that water may have entered the battery, stop using the battery immediately and return it to your dealer’s after-sales service for checking.

When the item is not in use, store it indoors in a cool, dry place. Do not store outdoors or inside cars for extended periods of time. Excessive sunlight, overheating, and excessive cold accelerate tyre ageing and jeopardize the life of both the item and the battery. Do not expose it to rain or water or immerse it in water to wash it.

Regularly check the tightness of the bolted parts, in particular wheel axles, the folding and transportation system, the steering system, the braking system, the state of the frame, the forks and the suspension. Nuts and all other self-locking fasteners may lose their effectiveness. Periodically check and tighten these components.

Like all mechanical components, the item is subject to wear and tear. Different materials and components may react to wear or stress fatigue in a variety of ways. If the service life of a component is exceeded, it may break suddenly, resulting in injury to the rider. Any cracks, scratches or changes in colour in areas subject to high levels of stress indicate that the life of the component has been reached and must be replaced.

Check the condition of the tyres: there must be no cuts, cracks, foreign bodies, abnormal swelling, missing parts or other damage. For tyre pressure, refer to the value indicated in section 10 in this instruction manual.

Do not attempt to disassemble or repair the scooter yourself. Replacement of all scooter components should be carried out by the technical service department. For further information, contact your dealer or visit www.ducatiurbanemobility.it

App configuration

Below is a list of products equipped with Bluetooth that can be paired with the Ducati Urban e-Mobility App:
CITY CROSS-E X

The App allows you to control the item directly from your Smartphone.
Scan the QR CODE to download and install the App. If the App is not found, search for it on your reference App store.

Open the App and follow the instructions given.

CAUTION
The App may require various permissions required for the use and operation of the App itself.
The App version may have been updated by your App store. It is advisable to constantly check whether any updates are available for the App in order to be able to use the new features and always install the latest version of the App on your device.
Do not use your device while riding.
What can you do with the Ducati Urban e-Mobility App?

• Set the driving mode.
• Set the speed measurement unit (Km/Mhp).
• Enable the Zero Start mode.
• Set the Cruise Control function.
• View partial and total mileage and time.
• View the remaining battery charge.
• View the cruise speed.
• Name the electric scooter.
• Turn on/off the lights.
• Set the engine block.
• Set the language.
• View the last position of the Ducati Urban e-Mobility vehicle. Login to the App store to download and install the Ducati Urban e-Mobility app.

1. Download the App on your Smartphone.
2. Turn on the electric scooter and activate the Bluetooth connection on your Smartphone.
3. Start the App and log in*, connect your Smartphone to the electric scooter via Bluetooth at a distance of 1-2 metres.
   When using the App for the first time, fill in the “email” field to register and authenticate the verification code.

Technical data sheet

General information

DU-MO-210008

L1: £ 6km/h
L2: £ 15km/h
L3: £ 20km/h or 25km/h according to the country where it is used
(Max speed) *
Maximum slope **| 19%
Brakes| Electronic front brake and rear disc brake
Tyres| Size: 10″ – Pressure: 30psi/2bar

Type: “off-road” or “street tubeless”

Maximum load| 120 kg
Rider| Check the current legislation in your country
Operating temperature| -0 °C/ 45 °C
Protection level| IP54
Charging time| approx. 4- 5 hours
Autonomy| up to 45km
Electrical system
Rated power of motor| Front 0.35kW; 350W Brushless
Maximum power of motor| 0.45kW; 450W
Display| Built-in LED
Battery| 36V 12.5Ah 450Wh
Low voltage protection| 31V +/- 0.5V
Current limit| 18A
Lights| Front and rear LEDs
Features| Bluetooth
Dimensions and weight**
Net weight| 19 kg
Gross weight| 23 kg
Open item dimensions| 1183x460x1216mm
Closed item dimensions| 1183x460x498mm
Packaging dimensions| 1210x235x570mm

Always respect the highway code and the regulations in force in the country where the electric scooter is used.
Subject to variations based on the rider’s weight, on the road conditions and on the temperature.

Troubleshooting

technical assistance
The drive wheel does not turn| Problems with the brakes| Adjust the brakes; if the problem persists, request technical assistance
Motor is blocked| Check that the wheel is properly tightened, check that the wheel turns without starting the vehicle. If the problem persists, request technical assistance
The motor stops while it is running| Motor overheating| Stop the vehicle and wait for it to cool
Presence of error code| Request technical assistance
After charging it, the item does not switch on or it switches off after a few km.| Damaged battery| Request technical assistance
The battery does not charge or the item does not switch on| Connection problems| Request technical assistance
The battery is not connected (models with removable battery)| Check that the power connector is connected.
The battery is depleted| Charge the battery to 100%
Damaged battery| Request technical assistance
Problems with the battery charger| Replace the battery charger

Error codes

City Cross-E X (all models)

| E1| Accelerator lever anomaly| Request technical assistance.
E2| Battery excess voltage anomaly| Switch off the vehicle, wait a few minutes before restarting it; if it is not reset, request technical assistance.
E3| Battery under voltage anomaly| Switch off the vehicle, wait a few minutes before restarting it; if it is not reset, request technical assistance.
E4| Overcurrent anomaly| Switch off the vehicle, wait a few minutes before restarting it; if it is not reset, request technical assistance.
E5| Engine cabling problems| Request technical assistance.
E6| Motor blocked| Switch off the vehicle, wait a few minutes before restarting it; if it is not reset, request technical assistance.
E7| Engine phase line anomaly| Request technical assistance.
E8| Light system anomaly| Request technical assistance.

Liability and general terms of warranty

The rider assumes all liability for any injury when not wearing a helmet or other protective devices.
The driver must respect current local regulations regarding:

1. the minimum age allowed for the driver,
2. restrictions on the type of drivers who can use the product,
3. all other regulatory aspects

The driver must always keep the product clean and in a perfect state of efficiency and maintenance, diligently perform the safety checks he/she is responsible for as described in the previous section, not tamper with the product in any way and keep all the maintenance documents.

M.T. Distribution shall not be liable for any damages caused and is in no way responsible for damages caused to property or persons when:

• the item is used incorrectly or in a manner that does not comply with the instructions of the user guide;
• after the purchase, the item is modified or tampered with in all or some of its components.

In case of malfunction of the product for reasons not attributable to improper behaviour of the driver and in case you want to consult the general terms of warranty, please contact your dealer or visit the website www.ducatiurbanemobility.it

The Legal Guarantee never covers any Product faults or malfunctions caused by accidental events and/or events attributable to the Purchaser, or due to use of the Product in non-compliance with its intended use and/or with the provisions of the technical documentation attached to the Product, or due to failure to regulate mechanical parts, the natural wear of consumable materials, or due to assembly errors, lack of maintenance and/or use of said product in non-compliance with the instructions.

For example, the following are to be considered excluded from the statutory guarantee regarding products:

• damage caused by impacts, accidental falls or collisions, punctures;
• damage caused by use, exposure or storage in an unsuitable environment (e.g. presence of rain and/or mud, exposure to humidity or excessive heat, contact with sand or other substances)
• caused by failure to adjust for road use and/or maintenance of mechanical parts, mechanical disc brakes, handlebars, tyres, etc.; incorrect installation and/or assembly of parts and/or components
• the natural wear and tear of consumable materials: mechanical disc brake (e.g. pads, callipers, disc, cables), tires, platforms, gaskets, bearings, led lights and bulbs, kickstand, knobs, mudguards, rubber parts (platform), wiring cable connectors, grilles and stickers, etc.;
• improper maintenance and/or improper use of the product battery;
• tampering with and/or forcing parts of the product;
• incorrect or inadequate maintenance or alteration of the Product;
• improper use of the product (e.g.: excess load, use in competitions and/or for commercial or rental activities);
• maintenance, repairs and/or technical interventions on the product carried out by unauthorised third parties;
• damage to the products resulting from transport, if carried out by the purchaser;
• damage and/or defects resulting from the use of non-original parts.
  Please see the latest version of the warranty terms available at www.ducatiurbanemobility.it/assistenza/

Information on disposal

CAUTION
Treatment of the electrical or electronic device at the end of its service life (applicable in all countries of the European Union and in other European systems with separate collection systems)

This symbol on the product or packaging indicates that the product should not be considered as normal household waste, but should be taken to a facility authorised to dispose of waste from electrical and electronic equipment (WEEE).
By ensuring the item is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which may otherwise be caused by inappropriate disposal.
Recycling materials will help to conserve natural resources.
For more detailed information about the recycling and disposal of this item, you can contact the local waste disposal service or the point of sale where you purchased it.

In any case, disposal must be carried out in accordance with the legislation in force in the country of purchase.
More specifically, consumers must not dispose of WEEE as municipal waste, but must dispose of this type of waste separately, in one of two possible ways:

• By taking it to municipal collection centres (also called eco-collection centres or recycling facilities), directly or through the collection services of municipal companies, where these are available;
• By taking it to shops selling new electrical and electronic equipment.

Here, very small items of the WEEE type (with the longest side less than 25 cm) can be left free of charge, while larger ones can be left on a 1-for-1 basis, i.e., you can leave the old item when you buy a new one having the same function.
Moreover, the 1-on-1 mode is always guaranteed when the consumer purchases a new EEE, regardless of the size of the WEEE.
In the event of unauthorised disposal of electrical or electronic equipment, the sanctions provided for by current environmental legislation may be applied (Italian legislation – check the regulations in effect in the country of use/disposal of the vehicle).
If the WEEE contains batteries or accumulators, they must be removed and subjected to specific separate collection.

CAUTION
Handling of spent batteries (applicable in all countries in the European Union and in other European systems with separate collection systems)
This symbol on the product or packaging indicates that the battery pack should not be treated as normal household waste. On some types of batteries, this symbol may be used in combination with a chemical symbol.
The chemical symbols for mercury (Hg) or lead (Pb) are added if the battery contains more than 0.0005% mercury or 0.004% lead.
By ensuring that the batteries are disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which may otherwise be caused by inappropriate disposal. Recycling materials will help to conserve natural resources. In the case of products that, for reasons of security, performance or data protection require a fixed connection to an internal battery, the same must be replaced only by qualified service personnel.
Deliver the product at the end of its service life to collection centres suitable for the disposal of electrical and electronic equipment: this ensures that the battery inside it is also treated correctly.
For more detailed information about disposal of the dead battery, contact the local waste disposal service or the shop where it was purchased.
In any case, disposal must be carried out in accordance with the legislation in force in the country of purchase.

Declaration of Conformity

M.T. Distribution S.R.L
Address: Via Bargellino 10, 40012 Calderara di Reno (BO), Italy
This declaration of conformity is issued under the sole responsibility of the Manufacturer

Product Brand: Ducati
Product Model: Scrambler Ducati City Cross-EX
Description of product: Electric Scooter

Is in conformity with the requirements of the council Directives on the approximation of the laws of the Member States relating:
2006/42/EC Machinery Directive
2014/30/EU Electromagnetic Compatibility Directive
RED 2014/53/EU Radio Equipment Directive

Applicable harmonized standard(s):
Machinery Directive 2006/42/EC Annex I
EN ISO 12100:2010
EN 60335-1:2012+A11:2014+A13:2017

Factory name: Shenzhen Cong Long Technology Co. LTD
Factory address: The ShanLing Building A, 01-D110 Room, The 10th of Chiwan 1 Road, NamShan, Shenzhen
Date: 01/06/2020

Technical file available from EU headquarter
Declaration Place: Bologna, Italy
First name and surname: Alessandro Summa Position: CEO
MT DISTRIBUTION S.R.L
Via Bargellino 10, 40012, Calderara di Reno (BO), Italy
Authorized person: Alessandro Summa
Position: CEO

NOTE:
This declaration of conformity is only applicable to Electric Scooter sold in countries that follow the CE marking directives.

Download the Ducati Urban e-Mobility app for a better use of the product

Imported and distributed by
M.T. Distribution Srl
via Bargellino 10c/d, 40012,
Calderara di Reno, (BO) Italy
www.platum.com

References

• Ducati Urban e-Mobilty – Mobilità Elettrica a marchio Ducati
• Homepage - Ducati eMobility
• Assistance - Ducati eMobility
• Assistenza per e-bike e monopattini elettrici | Ducati eMobility
• Homepage - Platum
• E-bike e monopattini - Urban e-Mobility

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