LEC F.A.S.T. Response Technical Service App User Guide

June 9, 2024
Lec

F.A.S.T. Response™ Technical Service App

Introduction

Living Earth Crafts’ (LEC) customer service app makes getting information and warranty service from LEC’s global network of trained service technicians easier than ever. If your table ever needs support, you are one click away from connecting with LEC’s award-winning customer service team. Easily upload pictures and ask questions.
Within the app you can:

  • REGISTER YOUR PRODUCTS – Get the quickest service response by pre-registering your serial numbers and warranty info directly to your phone.
  • EXPEDITE SERVICE REQUEST – Direct contact to LEC’s service department with all required information in one step. No more searching for serial numbers or tracking down contact information.
  • EASY TO UPLOAD PICTURES – Makes sending helpful images very simple.
  • VISIT WEBSITE – Easy access to view our entire selection.
  • CHOOSE LANGUAGE – Available in both English and Spanish.

To DownloadLEC F.A.S.T. Response Technical Service
AppLEC F.A.S.T. Response Technical Service App -
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Locating Your Product Serial NumbersLEC F.A.S.T. Response Technical
Service App - bar

To use the Living Earth Crafts app, you will need to register each LEC product you own using the product’s unique serial number. On the left is a sample product label to show you how to locate the serial number. LEC F.A.S.T.
Response Technical Service App - fig

Instructions
Registering Products

Step 1: Select Register Products
Step 2: Select “My Products”
Step 3: Click the “+” button in the upper righthand corner
Step 4: Scan or Manually input the product’s Serial Number

Obtaining Product Support

LEC F.A.S.T. Response Technical Service App - fig2

Step 1: Select “Obtain Support”
Step 2: Enter your user information
Step 3: Click “Request Support”
Step 4: “Scan Item” or “Select from Products”
Step 5: “Request Support” from product menu
Step 6: Add product images select the issue category from issue menu, and enter description of issue (optional)
Step 7: Review information and click “Send”
Step 8: Send email

Call To Speak with Us

Step 1: Click on “Obtain Support”
Step 2: Click “Direct Call” and then “Continue / Yes” (to call 800-358-8292)

© Living Earth Crafts 2020, All Rights Reserved

Documents / Resources

| LEC F.A.S.T. Response Technical Service App [pdf] User Guide
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