LEC F.A.S.T. Response Technical Service App User Guide
- June 9, 2024
- Lec
Table of Contents
F.A.S.T. Response™ Technical Service App
Introduction
Living Earth Crafts’ (LEC) customer service app makes getting information and
warranty service from LEC’s global network of trained service technicians
easier than ever. If your table ever needs support, you are one click away
from connecting with LEC’s award-winning customer service team. Easily upload
pictures and ask questions.
Within the app you can:
- REGISTER YOUR PRODUCTS – Get the quickest service response by pre-registering your serial numbers and warranty info directly to your phone.
- EXPEDITE SERVICE REQUEST – Direct contact to LEC’s service department with all required information in one step. No more searching for serial numbers or tracking down contact information.
- EASY TO UPLOAD PICTURES – Makes sending helpful images very simple.
- VISIT WEBSITE – Easy access to view our entire selection.
- CHOOSE LANGUAGE – Available in both English and Spanish.
To Download
Locating Your Product Serial Numbers
To use the Living Earth Crafts app, you will need to register each LEC product
you own using the product’s unique serial number. On the left is a sample
product label to show you how to locate the serial number. 
Instructions
Registering Products
Step 1: Select Register Products
Step 2: Select “My Products”
Step 3: Click the “+” button in the upper righthand corner
Step 4: Scan or Manually input the product’s Serial Number
Obtaining Product Support
Step 1: Select “Obtain Support”
Step 2: Enter your user information
Step 3: Click “Request Support”
Step 4: “Scan Item” or “Select from Products”
Step 5: “Request Support” from product menu
Step 6: Add product images select the issue category from issue menu, and
enter description of issue (optional)
Step 7: Review information and click “Send”
Step 8: Send email
Call To Speak with Us
Step 1: Click on “Obtain Support”
Step 2: Click “Direct Call” and then “Continue / Yes” (to call
800-358-8292)
© Living Earth Crafts 2020, All Rights Reserved
Documents / Resources
| LEC
F.A.S.T. Response Technical Service
App
[pdf] User Guide
F.A.S.T. Response Technical Service App, F.A.S.T. Response Technical Service,
App
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