cisco 8800 Series Business Media Phone User Guide

: June 4, 2024
: Cisco

CISCO 8800 SERIES BUSINESS MEDIA PHONE
USER GUIDE

PHONE FEATURES

The information in this guide applies to both the Cisco IP Phone 8800 series.
Configurations vary and the screen displays used in this guide may not reflect those on your phone. For more information please contact your Shaw Business support representative at 1 877-742-9249.

| FEATURES| DESCRIPTION
---|---|---
1| Incoming call/voicemail indicator| Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
2| Camera| Rotate the camera clockwise to close the shutter or counterclockwise to open the shutter before you start your video call. 1
3| Programmable features and line buttons| Access to phone lines, features, and call sessions.
4| Softkey buttons| Access to features and services.
5| Back, navigation cluster, and release| Back Return to the previous screen or menu. If you press and hold the back button for more than 0.5 secs (long press), you will return to the main screen. Navigation cluster (includes navigation ring and select button). Scroll through menus, highlight items and select the highlighted item. Release End a connected call or session.
6| Hold, conference,
transfer and park/
retrieve (unpark)| Press Hold/Resume or the Softkey to hold a call or resume a held call.
Press Conference or the Softkey to start a conference call.
Press the softkeys below the screen for Call Transfer, Blind Transfer, Park & Retrieve (unpark) Calls.
7| Headset, speakerphone, and mute| Speakerphone Toggle the speaker phone on or off. When the speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the microphone is muted, the button is lit.
Headset Toggle the headset on or off. When the headset is on, the button is lit.
8| Voicemail, applications, and directory| Contacts Access personal and corporate directories.
Applications Access call history, user preferences, phone settings, and phone model information.
Messages Autodial your voicemail system.
9| Volume| Adjust the handset, headset, speakerphone volume (off hook), and ringer volume (on hook).

Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Navigation ring

MAIN SCREEN

The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below directly below it.

PHONE SCREEN FEATURES

The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section and the footer row.
The header row displays the phone number, current date and time, as well as several icons that display when features are active.
The middle section displays the information associated with the line and feature buttons on the phone.

FEATURE AND LINE BUTTONS

Use the feature buttons (left side) to view calls on a line or access features such as Speed Dial. Use session buttons (right side) to perform tasks such as
resuming a held call. If you use a locale that reads right to left, the feature and session button locations are swapped.
Buttons illuminate to indicate status:
Green, steady: Active call
Green, flashing: Held call
Red, steady: Remote line in use
Red, flashing: Remote line on hold

PUT A CALL ON HOLD

Press Hold
To resume a held call, press Hold again

ADD ANOTHER PERSON TO A CALL (CONFERENCE)

From a connected call that is not on hold, press conference
Dial an extension or phone number
Press the Call button or # to engage the third caller
Press Conference to connect all three callers

FORWARD ALL CALLS

Select a line and press Forward
Dial the number that you want to forward to, or press Voicemail
To receive calls again, press Clr Forward

TRANSFER A CALL (BLIND)

Press the softkey below the icon on screen, then press softkey for BlindXfer
Enter the extension or destination number to directly transfer the call

TRANSFER A CALL (CONSULTED)

Press the softkey below the Icon on screen, then press the softkey for Transfer (This will put the caller on hold music)
Enter the extension or destination number to consult with the Intended party
Press the Transfer softkey to complete the consulted transfer or press the End Call softkey and then press the Resume softkey to get back to the original caller

PARK AND RETRIEVE CALLS

To Park a call, press the softkey for Park or dial *62, enter an extension, press # or call
To Retrieve a parked call, press the softkey , retrieve or dial *82 and the extension # the call was parked on and press # or call to accept the call

MAKE A CALL WITH A HEADSET

Plug in your headset in the slot behind the phone
Enter a number using the keypad
Press the Headset button

MAKE A CALL USING THE SPEAKERPHONE

Enter a number using the keypad
Press the Speakerphone button

ANSWER A WAITING CALL

During an active call, you will hear a single beep and the session button will flash red when there is a waiting call.

Press the line button
Press answer to accept the call and put original caller on hold or press decline and the call will go to voicemail
(Optional) If you have more than one call waiting, select an incoming call using the respective line button

LISTEN TO VOICE MESSAGES

Press the line button to check company voicemail, select specific lines and follow the voice prompts

CHANGE RINGTONE

Press Applications
Select User Preferences > Ringtone
Select a line
Scroll through the list of ringtones and press Play to hear a sample
Press Set and Apply to save

ADJUST SCREEN BRIGHTNESS

Press Applications
Select User Preferences > Brightness
Press the left Navigation cluster to decrease brightness or right to increase
Press Save

STOP/START VIDEO CAMERA

Turn the camera shutter counterclockwise to stop your video
Turn the camera shutter clockwise to start your video

PAIR A BLUETOOTH HEADSET

On your Cisco Phone, press Applications , then Bluetooth (4)
Select Devices, then press Center button
Set your Bluetooth headset in to Discovery/Pairing mode
On your Cisco Phone, select Scan
Your headset should appear, and then press Connect to complete pairing

CORPORATE DIRECTORY

You can look up a coworker’s number from your phone. Your administrator sets up and maintains the directory.

Press Contacts
Select Corporate Directory
Select a search criteria
Enter your search criteria and press Submit
Select the contact and press Dial

VIEW RECENT CALLS

Press Applications
Select Recents
Select a line to view

PERSONAL DIRECTORY

Use the personal directory to store contact information for friends, family or coworkers. Additionally, you can add special speed-dial codes for people
who call often. To add a new contact to your Personal Address Book:

Press Contacts
Sign into your personal directory
Select Personal Address Book and press Submit
Press New
Enter first and last name and an optionally nickname.
Press Phones, enter the phone number along with any required access codes, and then press Submit

COMPLETE USER GUIDE
View the full user guide at: business.shaw.ca/cisco8800

http://business.shaw.ca/cisco8800

TECHNICAL SUPPORT
business.shaw.ca/support