CISCO 9.0SU Emergency Responder User Guide

CISCO 9.0SU Emergency Responder

Product Information

Specifications

• Product Name: Cisco Emergency Responder
• Functionality: Enhanced emergency 9-1-1 support by tracking IP phone locations
• Integration: Works in conjunction with Intrado V9-1-1 for Enterprise Service
• Accessibility Features: Navigation shortcuts for visually impaired or blind users

Product Usage Instructions

1. Emergency Call Placement

When placing an emergency call from your IP phone, follow these steps:

1. Ensure your IP phone is connected to the network.
2. Dial the emergency number (9-1-1).
3. Wait for Emergency Responder to direct the call to the appropriate PSAP.

2. Locating IP Phones

Emergency Responder tracks the location of on-premises IP phones. For off- premises phones, follow these steps:

1. Manually enter the location information for off-premises phones.
2. Ensure accurate location details are provided for emergency services.

3. Accessibility Features

To use the navigation shortcuts for visually impaired or blind users:

• Refer to Table 1 for keyboard shortcuts.
• Utilize Alt, arrow keys, Spacebar, Tab, Shift+Tab, Home, End, Page Up, and Page Down keys.

Frequently Asked Questions

• Q: How does Emergency Responder work with Intrado V9-1-1 for Enterprise Service?
  • A: Emergency Responder collaborates with Intrado to provide local routing and emergency service response for both on-premises and off-premises phones.
• Q: What should I do if my off-premises phone location changes?
  • A: Make sure to update the location information in Emergency Responder to ensure accurate emergency services.

Get Started

Get Started Overview

Cisco Emergency Responder allows your administrator to provide you with enhanced emergency 9-1-1 support by tracking the location of IP phones. When you place an emergency call from your IP phone, Emergency Responder directs the call to the appropriate Public Safety Answering Point (PSAP). The Intrado V9-1-1 for Enterprise Service provides local routing and emergency service response for Intrado customers. Emergency Responder works in conjunction with Intrado to provide emergency services to phones located on the corporate network (on-premises) and phones located away from the corporate network (off- premises). Emergency Responder tracks the location of your on-premises IP phones, but you need to enter your location for your off-premises phones. The Cisco Emergency Responder Off-Premises User page allows you to enter your location, assign your location to your phone, and add a new location. You can also confirm and update an off-premises location using your phone display, if you have upgraded to Cisco Unified Communications Manager 9.0 and Cisco Emergency Responder 9.0 and later, and if you are using a current phone model. Refer to the Cisco Emergency Responder Release Notes for a list of supported phone models. Your administrator must configure your phone as off-premises in Cisco Emergency Responder. Intrado validates and maintains the information. When you place an emergency call from your off-premises IP phone, Emergency Responder works in conjunction with Intrado to complete the emergency call to your local PSAP.

Accessibility Features

Cisco Emergency Responder provides functionality for users that allows them to access buttons in the window without using a mouse. These navigation shortcuts assist visually impaired or blind users with the application. Use the following table as a guide for navigating the interface by using keyboard shortcuts.
Table 1: Navigation Shortcuts for Cisco Emergency Responder

information exists. Also, moves the focus to the beginning of a line of user- entered text.
End| Moves the focus to the end of a line of user-entered text.

Moves the focus to the bottom of the window if more than one screen of information exists.

Page Up| Scrolls up one screen.
Page Down| Scrolls down one screen.

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