Honeywell RTH6500WF Wi-Fi Programmable Thermostat User Guide

: September 26, 2024
: Honeywell

Table of Contents

RTH6500WF Wi-Fi Programmable Thermostat
Specifications:
Product Information:
Precautions and Warnings:
- Product Usage Instructions:
About Your New Thermostat:
Controls and Home Screen Quick Reference:
Preset Energy-Saving Schedules:

RTH6500WF Wi-Fi Programmable Thermostat

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Specifications:

Model: RTH6500WF
Series: Smart Series
Model Number: RTH65801006
Input: 24 V~ @ 60 Hz, 1.0 A

Product Information:

Congratulations on your purchase of a Smart programmable
thermostat. This thermostat can be remotely monitored and
controlled when registered to Total Connect Comfort. It is suitable
for common 24-volt systems like forced air, hydronic, heat pump,
oil, gas, and electric.

Precautions and Warnings:

This thermostat is not compatible with millivolt systems or
120/240-volt systems. Ensure proper disposal of old thermostats
containing mercury.

Product Usage Instructions:

About Your New Thermostat:

Upon installation, the thermostat displays the home screen.
Follow the instructions in the user manual for Wi-Fi setup, setting
time/day, fan settings, system mode selection, program schedule
adjustments, and overrides.

Controls and Home Screen Quick Reference:

The home screen displays Wi-Fi status, temperature, adjustment
buttons, permanent override button, clock/day/schedule settings,
fan settings, system mode selection, and additional settings. The
screen lights up for 8 seconds after making changes.

Preset Energy-Saving Schedules:

The thermostat comes pre-set with energy-saving program settings
for four time periods. Using default settings can reduce
heating/cooling expenses. Refer to page 15 to modify settings.

FAQ:

What should I do if my old thermostat contains
mercury?

If your old thermostat contains mercury in a sealed tube, do not
dispose of it in the trash. Contact the Thermostat Recycling
Corporation at www.thermostat-recycle.org or 1-800-238-8192 for
proper disposal information.

Can I use this thermostat with a gas fireplace?

No, this thermostat is not compatible with millivolt systems
such as a gas fireplace.

How can I access special features of the
thermostat?

You can access special features by navigating to the setting
functions and options section in the user manual.

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Programmable Thermostat
User Guide

RTH6500WF
Smart Series
RTH65801006
HOLD

Read and save these instructions.
For help please visit honeywellhome.com

M37771

Find rebates: HoneywellHome.com/Rebates

In the box you will find
· Thermostat · Wallplate (attached to
thermostat) · Screws and anchors · Quick Start Guide · Thermostat ID Card · Wire labels · User Guide · Quick Reference Card

Input: 24 V~ @ 60 Hz, 1.0 A

Welcome
Congratulations on your purchase of a Smart programmable thermostat. When registered to Total Connect Comfort, you can remotely monitor and control the heating and cooling system in your home or business–you can stay connected to your comfort system wherever you go.
Total Connect Comfort is the perfect solution if you travel frequently, own a vacation home, a business or manage an Investment property or if you are simply looking for peace of mind.

Precautions and Warnings
This thermostat works with common 24 volt systems such as forced air, hydronic, heat pump, oil, gas, and electric. It will not work with millivolt systems, such as a gas fireplace, or with 120/240 volt systems such as baseboard electric heat.
MERCURY NOTICE: Do not place your old thermostat in the trash if it contains mercury in a sealed tube. Contact the Thermostat Recycling Corporation at www .thermostat-recycle.org or 1-800-238-8192 for information on how and where to properly and safely dispose of your old thermostat.
NOTICE: To avoid possible compressor damage, do not run air conditioner if the outside temperature drops below 50°F (10°C).
Need help?
Visit honeywellhome.com for assistance before returning the thermostat to the store.

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Table of contents

About your new thermostat
Controls and Home screen quick reference………………………………………………. 2 Preset energy- saving schedules ………………. 2
Installation
Installing your thermostat ………………………….. 3 Connecting to your Wi-Fi network…………. 10 Registering your thermostat online………. 12
Operation
Setting the the time and day…………………… 14 Setting the fan …………………………………………….. 14 Selecting system mode…………………………….. 14 Adjusting program schedules…………………. 15 Overriding schedules temporarily …………. 15 Overriding schedules permanently……….. 15

Unregistering thermostat ………………………… 16 Disconnecting Wi-Fi ………………………………….. 16 Special features…………………………………………… 17 Setting functions and options………………… 18
Appendices
Frequently asked questions…………………….. 20 Troubleshooting………………………………………….. 21 Limited warranty…………………………………………. 24

Features of your thermostat
With your new thermostat, you can: · Connect to the Internet to monitor and control your heating/cooling system · View and change your heating/cooling system settings · View and set temperature and schedules · Receive alerts via email and get automatic upgrades
Your new thermostat provides: · Smart Response Technology · Compressor protection · Heat/cool auto changeover

1

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Controls and home screen quick reference
Once your thermostat is installed, it will display the home screen. Portions of this display will change depending on how you are viewing it.

Set up messages describe steps in the Wi-Fi set up process

Wi-Fi status

HOLD

Temperature

adjustment buttons

Permanent override button

M31586

Set clock, day, or schedule

Select fan settings

Select system mode

Additional settings

The screen lights when you press any button. It stays lit for 8 seconds after you complete changes.

Preset energy-saving schedules

This thermostat is pre-set with energy-saving program settings for four time periods. Using the default settings can reduce your heating/cooling expenses if used as directed. Savings may vary depending on geographic region and usage. To change the settings, see pages 15.

WAKE 6:00 am
LEAVE 8:00 am
RETURN 6:00 pm
SLEEP 10:00 pm

Default Heat Settings
70 ° 62 ° 70 ° 62 °

Default Cool Settings
78 ° 85 ° 78 ° 82 °

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2

Setting up your thermostat
Setting up your programmable thermostat is easy. It is preprogrammed and ready to go as soon as it is installed and registered. 1 Install your thermostat. 2 Connect your home Wi-Fi network. 3 Register online for remote access.
Before you begin, you may want to watch a brief installation video. Use the QR Code® at the front of this guide, or go to honeywellhome.com/support

Installing your thermostat

You might need the following tools to install this thermostat:

· No. 2 Phillips screwdriver · Small pocket screwdriver · Pencil · Level (optional)

· Drill and bits (3/16″ for drywall, 7/32″ for plaster) (optional)
· Hammer (optional) · Electrical tape (optional)

1 Switch OFF power to your heating/cooling system.
Important! To protect your equipment, switch OFF the power to your heating/cooling system at the breaker box or the system switch.

or

Circuit breaker box

Heating/cooling system power switch

3

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Installing your thermostat

2 Remove old thermostat faceplate and leave wires connected.
2a Take a picture of the wire connections for later reference.
2b If no wire is connected to a terminal labeled C or no C terminal exists on the old thermostat, view the Alternate Wiring videos at honeywellhome.com /wifi-thermostat

If you have an older thermostat with a sealed mercury tube, turn to page ii for proper disposal instructions.
C C

Important! C wire is required and is the primary power source for your thermostat. Without a C wire, your thermostat will not power up.

Terminal designation

3 Label wires.
Do not label by wire color. Use the supplied sticky tags to label each wire as you disconnect it. Label wires according to the old thermostat terminal designations, not by wire color.
Note: If no tag matches a wire terminal label, write the terminal label on a blank tag.
4 Remove wallplate.
Remove the old wallplate from the wall after all wires have been labeled and disconnected.

5 Separate thermostat and its wallplate.
On your new thermostat, grasp the finger holds on the top and bottom of the wallplate with one hand and the thermostat (front) with the other hand. Pull pieces apart.

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4

Sticky tags
Blank sticky tags

C C
Thermostat

Terminal designation
Finger holds

PULL HERE TO REMOVE

M33856

Wallplate (back view)

Installing your thermostat

6 Mount wallplate for thermostat.
Mount your new wallplate using screws and anchors included with the thermostat.
If necessary:
Drill 3/16-in holes for drywall.
Drill 7/32-in holes for plaster.
Note: You may be able to use your existing wall anchors. Hold the wallplate up to the existing anchors to check for alignment

Wallplate
MCR33857

Important! The thermostat requires a C wire to operate. The C, or common, wire brings 24 VAC power to the thermostat. Many older mechanical or battery operated thermostats do not require a C wire. If you don’t have a C wire, try:
· Looking for an unused wire that is pushed into the wall. Connect that wire to C and check that it is connected to the 24 VAC common at your heating/cooling system.
Note: Not all heating/cooling systems label the 24 VAC common C. Check your system manual or contact the manufacturer to find out which terminal is the 24 VAC common.

View the Alternate Wiring videos at honeywellhome.com/wifi-thermostat

Wiring
For conventional heating/cooling systems (natural gas, oil or electric furnace, air conditioner), see page 5. See “Glossary” on page 23 for further definition.
For a heat pump system, see page 7. See “Glossary” on page 23 for further definition.

Wiring (conventional system)
7A Wire the thermostat to your conventional system. a Starting with the C Wire, match the sticky tag on the wire to the terminal labels. You must have a C wire. b Loosen screw, insert wire on inside edge of terminal, then tighten screw. c Verify wire is firmly secured by gently pulling on wire. d Repeat steps ac for all other wires. e Push any excess wire back into the wall opening after all wires are installed. f Continue to page 8. Labels don’t match? See alternate wiring key on pages 6.
5

Remove metal jumper only if you have both R and RC wires
GW CY R K Y2 W2 G W C Y R RC CONVENTIONAL
K L AUX/E G O/B C Y R RC HEAT PUMP
Note: The wiring for your application might be different from the shown above.
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Installing your thermostat

Wiring (heat pump system only)
7B Wire thermostat to your heat pump.

Labels don’t match? See alternate wiring key on pages 7.

a Starting with the C Wire, match the sticky tag on the wire to the terminal labels.

You must have a C wire.

b Loosen screw, insert wire on inside edge of terminal, then tighten screw.
c Verify wire is firmly secured by gently pulling on wire.

GO Aux

YR

d Repeat steps ac for all other wires.

e Push any excess wire back into the wall opening after all wires are installed.

K L AUX/E G O/B C Y R RC HEAT PUMP

f Continue to page 8.

Note: If old thermostat has separate wires on AUX and E, place both wires into the E/AUX terminal. If old thermostat has wire on AUX with a jumper to E, place wire on E/AUX terminal. No jumper is required.

Note: The wiring for your application might be different from the wiring shown above.

Alternate wiring (conventional system)
Use this if your wire labels don’t match the terminal labels.

Note: You must have a C wire or equivalent.

2
Y2 W2 G W C Y R RC

F W1 X Y1 RH R

HB M 4

C1

V

1
K Y2 W2 G W C Y R RC CONVENTIONAL
3

MCR33885
Alternate wiring key (conventional system)
1 Do not use K terminal. For future use. 2 If your old thermostat had both R and RH wires, remove metal jumper.
Connect the R wire to the RC terminal, and the RH wire to the R terminal. 3 Remove metal jumper connecting R and RC only if you must connect both
R and RC.

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6

Installing your thermostat

Alternate wiring (heat pump system only)
Use this if your wire labels don’t match the terminal labels.

Note: You must have a C wire or equivalent. See page 6.

2

L E AUX G

F

XW

F

X2 W1 W2

3

4 4 56 O C Y R RC

H

X

Y1 V

R

B

M VR

1 7

K L AUX/E G O/B C Y R RC HEAT PUMP
MCR33886
Alternate wiring key (heat pump system only)
1 Do not use K terminal. For future use. 2 If old thermostat has separate wires on AUX and E, place both wires into the E/AUX terminal.
If old thermostat has wire on AUX with a jumper to E, place wire on E/AUX terminal. No jumper is required. 3 If your old thermostat had an O wire and not a B wire, attach the O wire to the O/B terminal. 4 If your old thermostat had separate O and B wires, attach the B wire to the C terminal. If another wire is attached to the C terminal, check honeywellhome.com for help. Attach the O wire to the O/B terminal. 5 If your old thermostat had separate Y1, W1 and W2 wires, check honeywellhome.com for help. 6 If your old thermostat had both V and VR wires, check honeywellhome.com for help. 7 Leave metal jumper between R and RC terminals in place.

7

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Installing your thermostat
8 Insert quick reference card. Fold quick reference card along score lines, and slide it into the slot on the back of the thermostat.

Quick reference card
MCR33916

9 Attach thermostat to wallplate.
Align the thermostat to the wallplate and then snap into place.

Back of thermostat

HOLD

10 Switch heating/cooling system ON.
Important!
10a Verify that the C wire is connected at the thermostat and at the heating/cooling system.
10b Make sure the heating/cooling system door is firmly secured.
10c Switch power back ON for your heating/cooling system at the breaker box or its power switch.

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8

M33860

or

Circuit breaker box

Heating/ cooling system power switch

Installing your thermostat
11 Set clock to current day and time. 11a Press s or t to set clock. 11b Press Set Day. 11c Press s or t to select the day of week. 11d Press Done to save. (Press and hold a st button to quickly change a setting.)

HOLD MCR33908
HOLD

MCR33909

12 Determine your heating/cooling system type.

Important! Heating/cooling system type must be set so that your thermostat operates properly and does not damage your system.

12a If your system type is conventional single stage (natural gas-powered single stage with a/c), continue to “Connecting to your Wi-Fi network” on page 10.

12b If your system is:

· Conventional multistage heat and cool · Any type of heat pump · Hydronic

If you are not sure of your heating/cooling system type or have other questions, go to honeywellhome.com/support

· Other

You MUST change the system type by setting system function 1. See page 18 to match your thermostat to your system type.

Congratulations! Your thermostat is operational. 13 Test your thermostat
13a Press the System button to change to heating or cooling and begin operation.
13b For remote access to your thermostat, continue to “Connecting to your Wi- Fi network” on page 10.
9

MCR33880
Heating/cooling system not turning on? Refer to page 20 or FAQ at honeywellhome.com/ support
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Connecting to your Wi-Fi network
To complete this process, you must have a wireless device connected to your home wireless network. Any of these device types will work: · Tablet (recommended) · Laptop (recommended) · Smartphone
If you get stuck… at any point in this procedure, restart the thermostat by removing the thermostat from the wallplate, wait for 10 seconds, and snap it back onto the wallplate. Go to Step 1 in this procedure.
View the Wi-Fi Enrollment video at honeywellhome.com/wifi-thermostat
1 Connect to your thermostat. 1a Make sure the thermostat displays Wi-Fi Setup. 1b On the wireless device (laptop, tablet, smartphone), view the list of available Wi-Fi
HOLD
networks. 1c Connect to the network called
NewThermostat_123456 (the number will vary).
M33852
Note: If you are asked to specify a home, public, or office network, select Home Network.
2 Join your home network. 2a Open your web browser to access the Thermostat Wi-Fi Setup page. The browser should automatically direct you to the correct page; if it does not, go to http://192.168.1.1 2b Find the name of your home network on this page and select it.
Note: Some routers have enhanced features such as guest networks; use your home network.
2c Complete the instructions for joining your Wi-Fi network and click on the Connect button. (Depending on your network setup, you may see an instruction such as Enter Password for your home network.)
Note: If you did not correctly connect to the thermostat, you may see your home router page. If so, return to Step 1.

M31567

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Connecting to your Wi-Fi network
Note: If your Wi-Fi network does not appear in the list on the Thermostat Wi- Fi Setup page: · Try performing a network rescan by pressing the Rescan button. This is helpful in
areas with a lot of networks. · If you are connecting to a hidden network, then enter the network SSID in the
textbox, select the encryption type from the drop down menu, and click on the Add button. This manually adds the network to the top of the list. Click on the new network in the list and enter the password if necessary. Click on Connect to join the network.
3 Make sure your thermostat is connected. While the connection is in process, your thermostat will flash Wait for up to 3 minutes. When the connection is complete, the display will show Wi-Fi Setup Connection Success. The Wi-Fi signal strength will appear in the top-right corner. After about 60 seconds, the home screen will appear and Register at Total Connect will flash until registration is complete.
If you don’t see these messages, see page 10.
To register online for remote access to your thermostat continue on page 12.
Note: If the thermostat displays Connection Failure or continues to display Wi-Fi Setup, confirm you correctly entered your home network password in step 2. If correct, refer to the FAQ at honeywellhome.com/support

11

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Registering your thermostat online
To view and set your thermostat remotely, you must have a Total Connect Comfort account. Use the following steps.
1 Open the Total Connect Comfort web site.
Go to mytotalconnectcomfort.com
View the Thermostat Registration video at honeywellhome.com/wifi-thermostat

M31570

2 Login or create an account.
If you have an account, click Login
or
click Create An Account.
2a Follow the instructions on the screen. 2b Check your email for an activation
message from My Total Connect Comfort. This may take several minutes. Note: If you do not receive a response, check your junk mailbox or use an alternate e-mail address. 2c Follow activation instructions in the email.
2d Log in.

M31571

3 Register your thermostat.

After you are logged in to your Total Connect Comfort account, register your thermostat.

3a Follow the instructions on the screen. After adding your thermostat location, you must enter the thermostat’s unique identifiers:
· MAC ID
· MAC CRC
Note: These IDs are listed on the Thermostat ID Card included in the thermostat package. The IDs are not case sensitive.
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Thermostat ID Card
Use the MAC ID and CRC ID to register this product at mytotalconnectcomfort.com
Carte d’identification de thermostat
Utilisez l’identification MAC et l’identification CRC pour enregistrer ce produit à mytotalconnectcomfort.com
Tarjeta de identificación del termostato
Utilice la identificación MAC y la identificación CRC para inscribir este producto en mytotalconnectcomfort.com
Resideo Inc., 1985 Douglas Drive North, Golden Valley, MN 55422 www.resideo.com © 2018 Resideo Technologies, Inc. All rights reserved. The Honeywell Home logo is used under license from Honeywell International Inc. 69-2723EFS–03 M.S. Rev. 12-18 Printed in U.S.A.
MAC ID
12

69-2723EFS-03
MAC CRC

Registering your thermostat online
3b When the thermostat is successfully registered, the Total Connect Comfort registration screen will display a SUCCESS message.
In the thermostat display, you will see Setup Complete for about 90 seconds.

3c Also notice that your thermostat displays its signal strength.

Congratulations! You’re done. You can now control your thermostat from anywhere through your tablet, laptop, or smartphone

72°

Total Connect Comfort free app is available for Apple® iPhone®, iPad® and iPod touch® devices at iTunes® or at Google Play® for all AndroidTM devices.

GET IT ON

Search for local rebates
Your thermostat may now be eligible for local rebates. Search for offers in your area at HoneywellHome.com/Rebates

13

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Setting the time and day
1 Press Set Clock/Day/Schedule, then press s or t to set clock.
2 Press Set Day, then press s or t to select the day of week.
3 Press Done to save. Note: If the Set Clock/Day/Schedule option is not displayed, press Done. Note: If the display flashes Set Clock, the thermostat will follow your settings for the Monday “Wake” time period until you reset the time and day.
Setting the fan
Press Fan to select On or Auto (toggle to re-select).
Auto: Fan runs only when the heating or cooling system is on. Auto is the most commonly used setting. On: Fan is always on. Note: Options may vary depending on your heating/cooling equipment.

HOLD HOLD MCR33855
MCR33895

Selecting system mode
Press System to select: Heat: Controls only the heating system. Cool: Controls only the cooling system. Off: Heating/cooling systems are off. Auto: Selects heating or cooling depending on the indoor temperature. Em Heat (heat pumps with aux. heat): Controls auxiliary/emergency heat. Compressor is off.

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14

MCR33880
Note: Depending on how your thermostat was installed, you may not see all system settings.

Adjusting program schedules
1 Press Set Clock/Day/Schedule, then Set Schedule. 2 Press s or t to set your Monday (Mon) Wake
time, then press Next. 3 Press s or t to set the temperature for this
period, then press Next. 4 Set time and temperature for the next time
period (Leave). Repeat Steps 2 and 3 for each time period. 5 Press Next to set time periods for the next day. Repeat Steps 2 through 4 for each day. 6 Press Done to save and exit. Note: Make sure the thermostat is set to the system mode you want to program (Heat or Cool).
Overriding schedules temporarily
Press s or t to immediately adjust the temperature. The new temperature will be maintained only until the next programmed time period begins. To cancel the temporary setting at any time, press Cancel. The program schedule will resume.
Overriding schedules permanently
1 Press HOLD to permanently adjust the temperature. This will turn off the program schedule.
2 Press s or t to adjust the temperature setting. The temperature you set will be maintained 24 hours a day until you manually change it or press Cancel to resume the program schedule

MCR33892 HOLD
MCR33896
HOLD MCR33897

15

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Unregistering thermostat

If you remove the thermostat from your Total Connect Comfort website account (for example, you’re moving and leaving the thermostat behind), the thermostat will display Register at Total Connect until it is re-registered.

M33876

Disconnecting Wi-Fi

Replacing your router

If you disconnect the thermostat from your Wi-Fi network:

1 Enter system setup (see page 18).

2 Change setting 39 to 0 (see page 19).

M33855

The screen will display Wi-Fi Setup.

Re-connect to a Wi-Fi network by following the steps on page 10.

Turning Wi-Fi off

If you do not plan to control the thermostat remotely, you can remove the Wi- Fi Setup message from the screen:

1 Enter system setup (see page 18).

2 Change setting 38 to 0 (see page 19). Wi-Fi Setup will be removed from the screen. If you want to connect to the Wi-Fi network later, change setting 38 back to 1.

Software updates
Honeywell periodically issues updates to the software for this thermostat. The updates occur automatically through your Wi-Fi connection. All your settings are saved, so you will not need to make any changes after the update occurs.
While the update is taking place, your thermostat screen flashes Updating and shows the percentage of the update that has occurred. When the update is complete, your home screen will appear as usual.
Note: If you are not connected to Wi-Fi, you will not get automatic updates.

Percentage of update complete

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16

Smart Response Technology
This feature allows the thermostat to “learn” how long the heating/cooling system takes to reach programmed temperature settings, so the temperature is reached at the time you set. For example: Set the Wake time to 6:00 am, and the temperature to 70°. The heat will come on before 6:00 am, so the temperature is 70° by 6:00 am. Note: System setting function 13 controls Smart Response Technology. See “Smart Response Technology” on page 19.
Compressor protection
This feature forces the compressor to wait a few minutes before restarting, to prevent equipment damage.

M33881
The message Recovery is displayed when the system is activated before a scheduled time period.

M33882

The message Cool On (or Heat On for a heat pump) will flash during the wait time.

Auto changeover
This feature is used in climates where both air conditioning and heating are used on the same day.
When the system is set to Auto, the thermostat automatically selects heating or cooling depending on the indoor temperature.
Heat and cool settings must be at least 3 degrees apart. The thermostat will automatically adjust settings to maintain this 3-degree separation.
Note: System setting function 12 controls Auto changeover. See “Manual/Auto Changeover” on page 19.

MCR33893

17

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Setting functions and options

You can change options for a number of system functions. Available functions depend on the type of system you have. The functions, along with available options are described on pages 1819.
This thermostat is pre-set for a single-stage heating/cooling system. Setting function 1 for a heat pump will adjust the default settings.

1 Press Fan and s simultaneously and hold for approximately 3 seconds. The screen will change to display two numbers and the button designations will be Done, Back, blank, Next.
2 Press Next until you see the function number– the larger number on the left–you want to set.
3 Change options for any function by pressing s or t until the correct option (smaller number on right) is displayed.
4 Repeat Steps 2 and 3 until you have set all functions that you wish to change.
5 When you have made all changes, press Done to save and exit.

HOLD MCR33883
HOLD MCR33884

System setup

Function

Settings & Options

1

Select System

0 Heat/cool: Gas, oil or electric heating with central air conditioning.

Type

1 Heat pump: Heat pump without backup or auxiliary heat.

If you are not sure of your heating/ cooling system type or have other questions, go to honeywellhome. com

2 Heat only: Gas, oil or hot water heat without central air conditioning. 3 Heat only with fan: Gas, oil or electric heat without central air
conditioning. 4 Cool only: Central air conditioning only. 5 Heat pump: Heat pump with backup or auxiliary heating. 6 Heat/Cool Multiple stages: 2 heat stages (wires on W and W2), 2
cooling stages (wires on Y and Y2). 7 Heat/Cool Multiple stages: 2 heat stages (wires on W and W2), 1

cooling stage (wire on Y).

8 Heat/Cool Multiple stages: 1 heat stage (wires on W), 2 cooling

stages (wire on Y and Y2).

2

Heat Pump

0 Cooling changeover valve: Use this setting if you connected a wire

Changeover Valve

labeled “O” to the O/B terminal.

(for heat pumps 1 Heating changeover valve: Use this setting if you connected a wire

only)

labeled “B” to the O/B terminal.

3

Heating Fan

Control

0 Gas or oil heat: Use this setting if you have a gas or oil heating system (system controls fan operation).
1 Electric heat: Use this setting if you have an electric heating system (thermostat controls fan operation).

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18

System setup

Function

Settings & Options

5

Heating Cycle

Rate

6

Heating Cycle

Rate Stage 2

5 Gas or oil furnace: Standard gas/oil furnace (less than 90% efficiency).
9 Electric furnace: Electric heating systems. 3 Hot water or high-efficiency furnace: Hot water system or gas furnace
(more than 90% efficiency). 1 Gas/oil steam or gravity system: Steam or gravity heat systems.

12 Manual/Auto

0 Manual changeover (Heat/Cool/Off).

Changeover

1 Automatic changeover (Heat/Cool/Auto/Off). Automatically turns on

See page 17 for more information.

Heat or Cool based on room temperature. Note: System maintains minimum 3°F difference between heat and cool settings.

13 Smart Response 1 On

Technology

0 Off

See page 17 for more information.

14 Temperature For- 0 Fahrenheit

mat (°F/°C)

1 Celsius

16 Schedule Options 1 Program schedule is on (7-day programmable).
0 Program schedule is off. Thermostat can not be programmed.

36 Device Name

52 = Thermostat

This name will

1 Basement

identify the

2 Bathroom

thermostat when

3 Bathroom 1

you view it remotely. 4 Bathroom 2

If you register multiple thermostats, give

5 Bathroom 3 6 Bedroom 7 Bedroom 1

each one a different 8 Bedroom 2

name.

9 Bedroom 3

10 Bedroom 4

16 Exercise Room 30 Library

44 Porch

17 Family Room 31 Living Room 45 Rec Room

18 Fireplace

32 Lower Level 46 Sewing Room

19 Foyer

33 Master Bath 47 Spa

20 Game Room 34 Master Bed 48 Storage Room

21 Garage

35 Media Room 49 Studio

22 Great Room 36 Music Room 50 Sun Room

23 Guest Room 37 Nursery

51 Theater

24 Gym

38 Office

52 Thermostat

25 Kid’s Room 39 Office 1

53 Upper Level

11 Boat House

26 Kitchen

40 Office 2

54 Utility Room

12 Bonus Room 27 Kitchen 1

41 Pantry

55 Walk In Closet

13 Computer Room 28 Kitchen 2

42 Play Room 56 Wine Cellar

14 Den

29 Laundry Room 43 Pool Room 57 Workshop

15 Dining Room

38 Wi-Fi On/Off

1 Wi-Fi is on and can be connected to a Wi-Fi network. 0 Wi-Fi is off. Thermostat cannot be connected to a Wi-Fi network. If you
are not connecting the thermostat to a Wi-Fi network this will remove the text Wi-Fi Setup from the messaging center.

39 Wi-Fi Connection 1 Connected to Wi-Fi network. This is set automatically when the
thermostat is connected to the Wi-Fi network.
0 Set to 0 to disconnect from the Wi-Fi network.

42 Show period and 0 Period and day are not shown on the home screen.

day of week

1 Period and day are shown on the home screen.

85 Restore Schedule 0 Continue using programmed schedule.

Defaults

1 Restore thermostat program to energy saving settings

90 Restore Original 0 No

Settings

1 Disconnects thermostat from Wi-Fi and restores original settings

(erases customizations).

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Frequently asked questions
QQ: Will my thermostat still work if I lose my Wi-Fi connection? AQ: Yes, the thermostat will operate your heating and/or cooling system with or without Wi- Fi.
QQ: How do I find the password to my router? AQ: Contact the manufacturer of the router or check the router documentation.
QQ: Why am I not seeing my Wi-Fi setup page? AQ: You are probably connected only to your router, not to your thermostat. Try connecting to the
thermostat again.
QQ: Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the thermostat?
AQ: Verify that the password entered for the Wi-Fi router is correct.
QQ: Where can I find my MAC ID and MAC CRC codes? AQ: The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or
on the back of the thermostat (visible when removed from wallplate). Each thermostat has a unique MAC ID and MAC CRC.
QQ: My thermostat is unable to register to the Total Connect Comfort website. AQ: Verify that the thermostat is correctly enrolled on your home Wi-Fi network. The message
center will display Wi-Fi Setup or Register at Total Connect. You might also see the Wi-Fi Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your computer, verify that you can open the site at mytotalconnectcomfort.com If you cannot open the site, switch off the internet modem for a few seconds, then power it back on.
QQ: I registered on the Total Connect Comfort website but was unable to login using my new account.
AQ: Check your email and ensure that you received an activation email. Follow the instructions to activate your account and then login to the website.
QQ: I have signed up on the Total Connect Comfort website and have not received a confirmation email.
AQ: Check for the email in your Junk or Deleted folder.
QQ: Is there a way to extend the signal strength? AQ: Most standard routers can be set up to be a repeater. You can also purchase and install a
Wi-Fi repeater.
For more FAQs, see honeywellhome.com/support

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Troubleshooting

Lost Signal

If the no-Wi-Fi indicator displays in place of the Wi-Fi strength indicator in the upper right hand corner of the home screen:

· Check another device to be sure Wi-Fi is working in your home; if not, call your Internet Service Provider.

· Move the router.

· Restart the thermostat: remove it from

M33997

the wallplate, wait 10 seconds, and snap it

back onto the wallplate. Return to Step 1 of

Connecting to your Wi-Fi network.

Error Codes
For certain problems, the thermostat screen will display a code that identifies the trouble. Initially, error codes are displayed alone in the time area of the screen; after a few minutes, the home screen is displayed and the code alternates with the time.

Error Code

Action

E01 During Wi-Fi Setup, the router · Ensure your router has power.

lost power.

· If trying to connect to a hidden or manually added network,

confirm the router has power and is working.

E02 Invalid Wi-Fi password. This · Re-enter password for your home Wi-Fi network.

code displays for 30 seconds, · Repeat setup process and confirm your password for your

then the thermostat will re-

home Wi-Fi network.

enter Wi-Fi Setup mode.

Error Code

Action

E42 Router is not issuing · Wait for 30 minutes, connection can

an IP address to the

take several minutes.

thermostat.

· If still no connection, remove

thermostat from wallplate for 10

seconds, then reconnect it (see

page 10).

· Verify your router is correctly setup to

automatically give IP addresses.

E43 No internet con-

· Make sure the Internet cable is plugged

nection. Thermostat

in.

cannot communicate · Reboot the router.

to Total Connect

Comfort.

E99 General error

Remove thermostat from wallplate for 10 seconds, then reconnect it (see page 10).

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Troubleshooting

If you have difficulty with your thermostat, please try the following suggestions. Most problems can be corrected quickly and easily.

Display is blank

· Check circuit breaker and reset if necessary. · Make sure power switch at heating and cooling system is on. · Make sure furnace door is closed securely. · Make sure C wire is connected (see page 6).

Cannot change · Check Function 1: System Type to make sure it is set to match your system setting heating and cooling equipment (see page 18). to Cool

Fan does not turn on when heat is required

· Check Function 3: Heating Fan Control to make sure it is set to match your heating equipment (see page 18).

Cool On or Heat On is flashing on the screen Heat pump issues cool air in heat mode, or warm air in cool mode
Heating or cooling system does not respond

· Compressor protection feature is engaged. Wait 5 minutes for the system to restart safely, without damage to the compressor.
· Check Function 2: Heat Pump Changeover Valve to make sure it is properly configured for your system (see page 18).
· Press System to set system to Heat. Make sure the temperature is set higher than the Inside temperature.
· Press System to set system to Cool. Make sure the temperature is set lower than the Inside temperature.
· Check circuit breaker and reset if necessary. · Make sure power switch at heating & cooling system is on. · Make sure furnace door is closed securely. · Wait 5 minutes for the system to respond.

Heating system is running in cool mode

· Check Function 1: System Type to make sure it is set to match your heating and cooling equipment (see page 18).

Heating and cooling equipment are running at the same time

· Check Function 1: System Type to make sure it is set to match your heating and cooling equipment (see page 18).
· Grasp and pull thermostat away from wallplate. Check to make sure bare wires are not touching each other.
· Check thermostat wiring is correct.

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22

Glossary
C wire The “C” or common wire brings 24 VAC power to the thermostat from the heating/cooling system. Some older mechanical or battery operated thermostats may not have this wire connection. It is necessary for establishing a Wi-Fi connection to your home network. Heat Pump heating/cooling system Heat pumps are used to heat and cool a home. If your old thermostat has a setting for auxiliary or emergency heat, you likely have a heat pump. Conventional heating/cooling system Nonheat pump type systems; these include air handlers, furnaces or boilers that run on natural gas, oil or electricity. They may or may not include an air conditioner. Jumper A small piece of wire that connects two terminals together. MAC ID, MAC CRC Alphanumeric codes that uniquely identify your thermostat. QR Code® Quick response code. A two-dimensional ,machine-readable image. Your wireless device can read the black and white pattern in the square and link its browser directly to a web site. QR Code is a registered trademark of DENSO WAVE INCORPORATED.

Regulatory information

FCC Compliance Statement (Part 15.19) (USA only) · Reorient or relocate the receiving antenna.

This device complies with Part 15 of the FCC Rules. · Increase the separation between the equipment and

Operation is subject to the following two conditions:

receiver.

1 This device may not cause harmful interference, and · Connect the equipment into an outlet on a

2 This device must accept any interference received,

circuit different from that to which the receiver is

including interference that may cause undesired

connected.

operation.

· Consult the dealer or an experienced radio/TV

FCC Warning (Part 15.21) (USA only)

technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Thermostats To comply with FCC and Industry Canada RF exposure limits for general population/ uncontrolled exposure,

FCC Interference Statement (Part 15.105 (b)) (USA only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are

the antenna(s) used for these transmitters must be installed to provide a separation distance of at least 20 cm from all persons and must not be co- located or operating in conjunction with any other antenna or transmitter.

designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

RSS-GEN Under Industry Canada regulations, this radio transmitter may only operate using an antenna of type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
Operation is subject to the following two conditions: 1 this device may not cause interference, and 2 this device must accept any interference, including

interference that may cause undesired operation of

the device.

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1-year limited warranty
Resideo warrants this product to be free from defects in workmanship or materials, under normal use and service, for a period of one (1) year from the date of first purchase by the original purchaser. If at any time during the warranty period the product is determined to be defective due to workmanship or materials, Resideo shall repair or replace it (at Resideo’s option).
If the product is defective,
(i) return it, with a bill of sale or other dated proof of purchase, to the place from which you purchased it; or
(ii) call Resideo Customer Care at 1-800-633-3991. Customer Care will make the determination whether the product should be returned to the following address: Resideo Return Goods, 1985 Douglas Dr. N., Golden Valley, MN 55422, or whether a replacement product can be sent to you.
This warranty does not cover removal or reinstallation costs. This warranty shall not apply if it is shown by Resideo that the defect was caused by damage which occurred while the product was in the possession of a consumer.
Resideo’s sole responsibility shall be to repair or replace the product within the terms stated above. RESIDEO SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
THIS WARRANTY IS THE ONLY EXPRESS WARRANTY RESIDEO MAKES ON THIS PRODUCT. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS HEREBY LIMITED TO THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you have any questions concerning this warranty, please write Resideo Customer Care, 1985 Douglas Dr, Golden Valley, MN 55422 or call 1-800-633-3991.

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24

Electrical Ratings

Terminal

Voltage (50/60Hz)

W Heating

20-30 Vac

(Powerpile)

750 mV DC

W2 (Aux/E) Heating

Y Cooling

20-30 Vac

Y2 Cooling

20-30 Vac

G Fan

20-30 Vac

O/B Changeover 20-30 Vac

L Output

20-30 Vac

Running Current 0.02-1.0 A 100 mA DC 20-30 Vac 0.02-1.0 A 0.02-1.0 A 0.02-1.0 A 0.02-0.5 A 0.02-0.5 A 0.02-0.5 A

25

69-2715EF–07

www.resideo.com

Resideo Technologies Inc. 1985 Douglas Drive North, Golden Valley, MN 55422
33-00130EF–05 M.S. Rev. 06-20 | Printed in United States

© 2020 Resideo Technologies, Inc. All rights reserved. The Honeywell Home trademark is used under license from Honeywell International, Inc. This product is manufactured by Resideo Technologies, Inc. and its affiliates. Apple, iPhone, iPad, iPod touch and iTunes are trademarks of Apple Inc. All other trademarks are the property of their respective owners. Tous droits réservés. La marque de commerce Honeywell Home est utilisée avec l’autorisation d’Honeywell International, Inc. Ce produit est fabriqué par Resideo Technologies, Inc. et ses sociétés affiliées.

33-00130EF-05