Telstra Gen2 Smart Modem Instructions

Telstra Gen2 Smart Modem

Product Information

Specifications:

• Product Name: Gen2 Smart Modem
• Manufacturer: Telstra
• Compatibility: Smart devices
• Connection Type: NBN network

Product Usage Instructions

Pairing Your Smart Device with Telstra NBN Network using Gen2 Smart Modem:

1. Login to the router’s settings page by typing http://mymodem into any web browser connected to the current Wi-Fi network.
2. Reset the smart device so it is in pairing mode.
3. Open the Laser Smart Home app and add the device.

FAQ:

• Q: What should I do if I encounter issues while pairing my smart device with the Gen2 Smart Modem?
  A: If you are facing difficulties in pairing your smart device, please follow the steps provided in the user manual. Ensure that you have correctly logged into the router’s settings page and that your smart device is in pairing mode.

Pairing Issues

If you are having issues pairing your smart device to a Telstra NBN network using the Gen2 Smart Modem, please try the following fix:

1. Login the router’s setting page by typing http://mymodem into any web browser that is connected to the current wifi:
2. Username: admin
3. Password: Telstra (upper case T)
4. Please Note: Your username and password may be different.
5. Click on WIFI (top bar, 3rd icon from the left)
6. Click on 2.4GHz tab, scroll to the bottom and uncheck “Band Steering Enabled”
7. Click on Guest 1 (May appear as Guest 2.4Ghz)
8. Scroll down to WIFI Network, and click ‘Enabled’
9. Make sure Band Steering Enabled is unchecked
10. Take note of Network name and key (password)
11. Save setting.
12. Connect your phone to this wifi network (it should appear on wifi available networks on the phone).
13. Reset the Smart device so it is in pairing mode.
14. Open the Laser Smart Home app and add device.
15. Select your product from the list.
16. When asked for the WIFI name and password, type in the one you noted down (Step 7).
17. When the device is added and configured, you can change the WIFI connection to the original one.

Read User Manual Online (PDF format)

Download This Manual (PDF format)

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