FLYINGVOICE FIP12WP-R Ip Phone User Guide

: September 25, 2024
: FLYINGVOICE

Table of Contents

FLYINGVOICE FIP12WP-R Ip Phone
Product Usage Instructions
FAQ
Information
End User License Agreement
Getting Started with Your Phone
Internet connection
SIP registration
Call Features
Advanced Call Features
Customizing Your Phone
Maintaining Your Phone
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

FLYINGVOICE FIP12WP-R Ip Phone

Specifications

Manufacturer: Flyingvoice Network Technology Co., Ltd.

Product Usage Instructions

Copyright

Users are allowed to download and print copies of the content provided in this file for private use only. Redistribution, alteration, or commercial use of any parts of this publication is prohibited.

Trademark

Reproduction or transmission of any portion of this publication without express written permission from Flyingvoice is not allowed, except for personal use.

Warranty

Warranty: The specifications and information in this guide are subject to change without notice. Users are responsible for the application of products.
Disclaimer: Flyingvoice Network Technology Co., Ltd. makes no warranty, including implied warranties of merchantability and fitness for a particular purpose. The company shall not be liable for errors or damages related to the use of this guide.
Limitation of Liability: Flyingvoice is not responsible for the suitability of the information in this document. The information is provided as is and may change without notice. Any risks other than those caused by the information are borne by the recipient.

End User License Agreement

This section may contain details about the end-user license agreement for the product.

Patent Information

Patents related to the product may be protected in China, the United States, EU, and other countries by Flyingvoice.

Technical Support

For product documents and FAQs, visit www.flyingvoice.com or contact Flyingvoice at support@flyingvoice.com for assistance.

Declaration of Conformity

This equipment complies with the limits of a Class B digital device and is designed to provide protection against harmful interference in a residential installation.

FAQ

Where can I find technical support?
- You can visit www.flyingvoice.com for product documents and FAQs, or contact support@flyingvoice.com for assistance.

“`

Information

Copyright
Copyright © 2020 Flyingvoice Network Technology CO., LTD.
Copyright © 2020 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Flyingvoice Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
When this publication is made available on media, Flyingvoice Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Flyingvoice Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication.

Trademark

Flyingvoice®, the logo and the name and marks are trademark of Flyingvoice Network Technology CO., LTD, which are registered legally in China, the United States, EU (European Union) and other countries.
All other trademarks belong to their respective owners. Without Flyingvoice’s express written permission, the recipient shall not reproduce or transmit any portion thereof in any form or by any means, with any purpose other than personal use.

Warranty

1. Warranty

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

2. Disclaimer
FLYINGVOICE NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE. FLYINGVOICE Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.

3. Limitation of Liability

Flyingvoice and/or its respective suppliers are not responsible for the suitability of the information contained in this document for any reason. The information is provided “as is”, and Flyingvoice does not provide any warranty and is subject to change without notice. All

Flyingvoice Network Technology Co., Ltd.

II/V

risks other than risks caused by use of the information are borne by the recipient. In no event, even if Flyingvoice has been suggested the occurrence of damages that are direct, consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages.

End User License Agreement

This End User License Agreement (“EULA”) is a legal agreement between you and Flyingvoice. By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA for this product is available on the Flyingvoice Support page for the product.
Patent Information
China, the United States, EU (European Union) and other countries are protecting one or more patents of accompanying products and/or patents being applied by Flyingvoice.

Technical Support
Visit www.flyingvoice.com for product documents and FAQ, or contact Flyingvoice by email at support@flyingvoice.com. We’ll get you the help you need.
Declaration of Conformity
Part 15 FCC Rules FCC STATEMENT: This device complies with Part 15 of the FCC Rules. Operation is subject to the following three conditions: · This device may not cause harmful interference · This device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: — Reorient or relocate the receiving antenna. — Increase the separation between the equipment and receiver. — Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. — Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
CE Manufacturer: Flyingvoice Network Technology Co., Ltd. Address: 1801-1802, Building 1, Chongwen Park, Nanshan Zhiyuan, Nanshan District, Shenzhen, China Hereby, Flyingvoice Network Technology Co., Ltd. declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU A copy of the declaration of conformity can be obtained with this user manual; this product is not restricted in the EU. The wireless operation frequency WIFI: 2412MHz-2472MHz,

Max EIRP Power 18.16 dBm

Safety warning and Attentions If use adapter, adapter must be comply 2014/30/EU Directive. Adapter Caution: Adapter shall be installed near the equipment and shall be easily accessible. Do not store or use your product in temperatures higher than 50ºC.
RF Exposure Statement The distance between user and products should be no less than 20cm.

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GNU GPL INFORMATION
Flyingvoice phone firmware contains third-party software under the GNU General Public License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Flyingvoice products can be downloaded online:
https://www.flyingvoice.com/soft_GPL.aspx

Risk Warning Statement
This risk warning statement contains a summary of external network servers that FVUI will access under its factory settings in order to obtain necessary service support. If you want to prohibit these accesses based on security considerations, you can disable them through the WEB management page.

https://rps.flyingvoice.net

Getting Started with Your Phone

This chapter provides the overview of phone hardware and screen layout, and how to navigate your phone for the best performance. Topics Hardware Overview Screen and Icons Entering Characters
Hardware Overview
Topics FIP12WP-R Hardware
FIP12WP-R Hardware

NO. Item 1 Handset 2 Phone Screen 3 Line Keys

Description
Handset to pick up and answer call Shows information about your phone, such as calls, messages, soft keys, time and date Access your phone lines and features

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Getting Started with Your Phone

4 Soft Keys

Access the function displayed on the screen above the soft keys. The soft keys change depending on what you are doing at the time

Access the function you set for the multi-function keys, including Key A/B/C 5 Multi-function key
and Help, you can pre-set speed dial function.

6 Menu Key

Enter menu

7 HOLD Key

Places a call on hold or resumes a held call

8 Navigation Keys Scroll through information or options displayed on the screen.

9 Volume Key 10 Redial Key

Adjusts the volume of the handset, headset, and speaker It can be used to switch left or right on some pages. Redials a previously dialed number

Speakerphone 11
Key

Toggles the hands-free (speakerphone) mode.

12 Keypad

Provides the digits and special characters in context-sensitive applications

Power LED 13
Indicator

Indicates phone’s system status

Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on the phone’s status.
Topics
Idle Screen Calls Screen Icons in the Status Bar Line Key Icons Other Icons
Idle Screen
The idle screen is made up of the status bar, line keys, and soft keys. The time & date in the status bar or middle of the screen varies by phone models.

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Getting Started with Your Phone
1. Status Bar: Display the default account and feature status icons. The status icons are displayed when features are activated. 2. Line Keys: Display the information associated with the line keys and feature keys on the phone. 3. Soft Keys: Each soft key label indicates the action for the soft key below the screen.
Calls Screen
All of your active and held calls are displayed on the calls screen. You can press up or down navigation key to switch among calls. Check with your system administrator to find out if this feature is available on the phone. When there is an active call and a held call, the calls screen is shown below:
You can press the Menu soft key and go to My Status to view Network and phone status. The phone screen is shown below:

Icons in the Status Bar

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Getting Started with Your Phone

Icon

Description

Wired network is available Wired network is unreachable Speaker mode Handset mode Headset mode Call is on hold Wi-Fi connected

Icon

Description

Auto Answer

Do Not Disturb (DND)

Keep Mute

Ringer volume is 0

Missed Calls

Call Forward

Wi-Fi connection failed

Line Key Icons

Icons on the line key that vary by phone models. Icon indicators (associated with line)

Icon

Description

The private line is registered successfully

Register failed

Other Icons

Call History
Icon

Description

Received Calls

Placed Calls

Missed Calls

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Getting Started with Your Phone

Contact
Icon

Description Default Contact Picture

Call
Icon

Description Ringing Calling

Auto Provision Config

Icon

Description

Config_updating

Config_update_successful

Config_update_failed

Entering Characters

You can use the keypad keys on your phone to enter or update field information. The following table describes how to enter different characters using the keypad keys.

Task Switch input modes Enter alphas Enter numbers
Enter special characters
Insert space

Action Press the ABC, abc, Ab2, 2aB, or 123 soft key to switch the input modes. Select ABC, abc, 2aBmode. press the keys labeled with letters until your desired letter appears. press a keypad key repeatedly to view the character options and stop when the letter you want to enter is displayed in the field. Wait one second, and then enter the next letter. Select 123 mode, press the corresponding keys. Select ABC, abc, 2aB mode, press * key or # key one or more times to enter one of the following special characters:

key: .,/:?!”-()@&$_; # key: # In 123 mode, you can press the key to choose the following special characters: .*:/@[]. Select ABC, abc, 2aB mode, press the 0 key.

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Getting Started with Your Phone

Move cursor Delete one or more characters

Press – or + to position the cursor. Position the cursor to the right of the character, and select the Delete soft key.

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Internet connection

Internet connection
Topics Phone Start Connect to a wired network Connect to a wireless network
Phone Start
Please refer to the quick installation manual for the telephone assembly.
Step 1. AC power adapter is plugged into an electrical outlet. Step 2. After plugging in the power, the LCD screen of the phone will display the signature of “welcome”, and the LED in the upper right corner of the phone will flash (red). Step 3. After power on, the LED will flash once again (red), then the phone has started normally and can display the current status of the phone, including SIP registration information, network connection information and so on.

Connect to a wired network

Step 1. Check the phone connection correctly and start successfully. Step 2. Connect one end of cable in the set to the internet port on the back of the phone, another end of the cable connected to the available network adapter. Step 3. After the connection, the upper right corner of the LCD screen will appear wired network’ logo, like this: ,that means phone have been connected to a wired network for Internet access.

Connect to a wireless network

You can configure a wireless connection in both the LCD and the web interface.

From the LCD menu

Step 1. Press

button and then use the and buttons to go 5. Basic Settings,

go to 6. Wi-Fi.

Step 2. Enable the Wi-Fi option and the phone will scan and display the surrounding

wireless network. Go to Available Network(s).

Step 3. Using the and buttons to navigate, use the soft key “Connect” connection

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Internet connection
under the LCD to select the network, the logo appears on the LCD. The line network is connected.
From the Web interface Step 1. Log in to the web interface and switch to the Network / Wireless page.

Step 2. Choose one wireless network to connect. Step 3. Click Connect button at the bottom of the page.

Step 4. If the connected wireless does not have a password, you can connect directly; if the wireless connection has a password, enter the password and click OK to confirm the connection.

Step 5. If AP is connected, the wireless icon on the main screen of the LCD will appear as connected.

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SIP registration

There are two ways to register a SIP account: register from the LCD screen and register from the web interface.

From the LCD screen:

Step 1. Press button.

Step 2. Use the and navigation keys or enter the number 6 to 6. Advanced Settings, you need to enter the login password. Go to 1. Accounts. Step 3. Select the line to register and fill in the relevant configuration as indicated by the LCD. Step 4. Press the Save soft key to save the current configuration. Step 5. Check the registration status of the corresponding line on the screen.

From the web interface: Step 1. Log in to the web interface.

Press the button, go to 1. My Status, press the key to find the phone’s IP address.

Enter this IP address in the browser’s address bar, then press enter. You will see the following login page. Both the default login username and password are admin.

Step 2. Go to SIP Account, select a Line and enter the registration information. Parameter Description: Line Enable: enable the line. Display Name: Fill in the content is the name of the number displayed on the LCD. Phone Number: Fill in the account provided by the SIP server. Account: Fill in the SIP account provided by the SIP serve. Password: Fill in the account password provided by the SIP server. Proxy Server: Fill in the IP address or domain name of the SIP server. Proxy Port: Fill in the port number of the SIP server. Transport: Select the corresponding transport of the account.

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SIP registration
Step 3. Click Save&Apply on the bottom of the page. Step 4. Check the registration of the corresponding line on the screen or web status page.

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Call Features

Config SpeedDial Key
FIP12WP IP Phone has 4 DSS buttons, A/B/C and HELP buttons, and we can set the buttons to SpeedDial so that by pressing the speed dial button again, we can quickly call the hotline.
Set the SpeedDial through Phone DSS Key 1. Long press any key of A/B/C and HELP on the phone, go to the configuration page 2. Select SpeedDial as the function type, select SIP line, and type in the SpeedDial number in the value. 3. Press Save.
Set the SpeedDial through Phone Web interface 1. Go to Phone> Line Key, Select the keys you want to set Line key1 to 4 (A/B/C/HELP) 2. Select SpeedDial as the function type, select SIP line, and type in the SpeedDial number in the value. 3. Click Save.

Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a conference call and perform other basic call features.
Topics Placing Calls Answering Calls Auto Answer Switching Among the Handset and Speakerphone Modes Call Waiting Silencing or Rejecting Incoming Calls Ending Calls Holding and Resuming Calls

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Call Features
Placing Calls
You can use your phone like a regular phone to place calls in many ways easily.
Placing a Call from the Dialer
You can make a call by either of the following methods:
Use the handset Step 1. Pick up the handset, the screen goes to the dial board. Step 2. Enter the destination number. Step 3. Press Send or # or wait for 5 seconds to dial the phone number.
Use the speakerphone Step 1. Press the speakerphone key, the screen goes to the dial board. Step 2. Enter the destination number. Step 3. Press Send or # or wait for 5 seconds to dial the phone number.

Use the redial key In the standby mode, redial the number of the last call. Step 1. Press the redial key. Step 2. The phone will dial the last called number automatically.

Call from the phone book

Add phone book on the LCD screen:

Step 1. Press

button to enter the main menu and select 3 Directory.(Or you can just

press second soft key Dir to enter phonebook.)

Step 2. Follow the prompts to add a contact.

Make a call from the phone book: Step 1. Press Dir to enter the phone book. Step 2. Select the number you want to dial, press the Send soft key to make a call immediately.

Call from the call history Step 1. Press the History soft key. Step 2. Select the dialed number of the dialed call / missed call / missed call, you can press the volume key – or + to switch the history list. Press the Send soft key to dial the call immediately.

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Call Features

Answering Calls
When you receive a call, you can choose to answer it manually or automatically.
Answering a Call
When you receive an incoming call, the phone rings and the screen displays the information of the incoming call. You can answer the call in the following ways: 1. Press the corresponding Line Key. 2. Press the Speakerphone key. 3. Pick up the handset and answer. 4. Press Answer soft key to answer. 5. Auto Answer: If the phone is enabled auto answer function, it will answer the call automatically when there is an incoming call.

Auto Answer
Auto Answer function: automatic answer when there is a call. It can be set up on the LCD screen or the Web interface.

From the LCD screen:

Step 1. Press

button.

Step 2. Use the and navigation keys navigate to 2 to the 2. Features settings and select the 2. Auto Answer. Step 3. Fill the relevant configuration according to LCD instructions: whether to enable auto answer.

From the Web interface: Step 1. Log in to the web page and switch to the “Phone – Preferences” configuration page.

Step 2. At the bottom of the page, there is auto answer configuration item.

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Call Features

Step 3. At position 1, you can configure whether to enable the auto answer function.; position 2 is configured to wait for a few seconds after the automatic answer, for example setting 10, phone will auto answer after ringing 10s.

How to Use: Step 1. Phone A enabled auto answer function and the auto answer delay time is 10s. Step 2. B Calls A. Step 3. A rings, no one answers the call, fter 10s, A answer the call automatically.

Switching Among the Handset and

Speakerphone Modes

You can select the desired mode before placing a call or can alternate among Speakerphone, and handset modes during a call.

Step 1. During the call, pick up the handset or press the Speakerphone key

.

For example, if you’re using the handset, press the Speakerphone key to switch to the speakerphone.

Call Waiting
During the call, if a third party calls, the phone has a prompt, and the third party phone has a ring-back tone. If the Call waiting function is disabled, the phone will reject the call automatically, the third party phone hears a busy tone. The function can be set from the LCD screen and Web interface.

From the LCD screen:

Step 1. Press

button.

Step 2. Use the and navigation keys navigate to the 2. Features settings and select 3. Call Waiting. Step 3. Fill the relevant configuration according to LCD instructions: whether to enable call waiting.

From the Web interface: Step 1. Log in to the web page and switch to the `SIP Account-Line 1′ Configuration page.

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Call Features

Step 2. There is a call waiting configuration item in the `Supplementary Service Subscription’ on this page.

Step 3. At position 1, you can configure whether to enable the call waiting function.
How to Use: Step 1. Phone A enables Call waiting. Step 2. C calls A When A is talking to B. Step 3. A hears a tone in the handle (prompted a new call), the screen will display a new call. Step 4. A press the Answer soft key to answer the new call and hold the call with B. Step 5. A talks to C, B is on hold, when A ends the call with C, A press Resume soft key to resume the call with B.
If the call waiting function is off, when C calls A in step 2, it will prompt the call to fail and have a busy tone.

Silencing or Rejecting Incoming Calls
When you receive an incoming call, you can choose to silence or reject the call instead of answering.
Rejecting Calls with Do Not Disturb (DND)
You can enable DND to reject all incoming calls automatically when you do not want to be interrupted.
Rejecting Calls with DND Procedure 1. Navigate to Menu > Features > DND. Or press the DND soft key. 2. Select Enable from the DND Status field. 3. Select Save.

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Call Features
The DND icon appears in the status bar.
Deactivating DND You can deactivate DND when you are ready to resume receiving calls again. Procedure 1. Navigate to Menu > Features > DND. Or press the DND soft key. 2. Select Disable from the DND Status field. 3. Select Save. The DND icon disappears from the status bar.

Ending Calls

You can end the current call at any time.

Do one of the following:

l If you are using the handset, press the EndC key or hang up the handset.

l If you are using the speakerphone, press the EndC key, Speakerphone key

.

Holding and Resuming Calls
You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music played by its sever.

When the phone is talking:

Step 1. When A and B talk, A presses the HOLD button

to keep the current call, and

then B will play keep music. Step 2. At this point the A phone can Press New C or XFER soft key to enter another phone number to make a call.

Step 3. A Press the HOLD button the previous call.

again to release the current hold status and resume

Forwarding Incoming Calls
When you are not available to answer calls on your phone, you can forward the calls to another phone.
Always Forward
Transfer all calls to another number. Can be configured from an LCD or Web page.
From the LCD screen:

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Call Features

Step 1. Press

button.

Step 2. Use the and navigation keys navigate to 2. Features and select Always Forward. Step 3. Fill the relevant configuration according to LCD instructions: whether open all forward; target number; on code; off code. Step 4. Press the Save soft key to save the current configuration.

From the Web interface Step 1. Log in to the phone web page and switch to the “Phone – Preferences” page.

Step 2. There is a call item in the middle of the page.

Step 3. Enable All forward at position 1 and fill the destination number at position 2. Step 4. At the bottom of the page, click Save’ /Save& Apply’, and the configuration is complete.
How to Use Step 1. Phone A enabled Always Forward and the target number is Phone C. Step 2. Phone B makes a call to Phone A. Step 3. Phone C rings. Phone A has no reaction.

Busy Forward
When the line is busy, transfer all calls to another number. Can be configured from LCD screen or Web interface.

From the LCD screen:

Step 1. Press

button.

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Call Features
Step 2. Use the and navigation keys navigate to 2. Features and select Busy Forward. Step 3. Fill the relevant configuration according to LCD instructions: whether to open the busy forward; target number; on code; off code. Step 4. Press the Save soft key to save the current configuration. From the Web interface: Step 1. Log in to the phone web page and switch to the “Phone – Preferences” page.
Step 2. There is a call item in the middle of the page.

Step 3. Enable the busy forward at position 1 and fill destination number at position 2. Step 4. At the bottom of the page, click Save’ /Save& Apply’, and the configuration is complete.
How to use: Step 1. Phone A enabled Busy Forward and the target number is Phone C. Step 2. Phone A is talking with other phone (not B / C). Step 3. Phone B makes a call to Phone A. Step 4. Phone C rings. Phone A has no reaction.

No Answer Forward
When no one answers the call, the call is routed to another number. Can be configured from an LCD screen or Web interface.

From the LCD screen:

Step 1. Press button.

Step 2. Use the and navigation keys navigate to 2. Features and select No Answer Forward. Step 3. Fill the relevant configuration according to LCD instructions: whether to open the no

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Call Features
answer forward; target number; on code; off code. Step 4. Press the Save soft key to save the current configuration. From the Web interface: Step 1. Log in to the phone web page and switch to the “Phone – Preferences” page.
Step 2. There is a call item in the middle of the page.

Step 3. Enable the no answer forward at position 1 and fill destination number at position 2.Potion 3 is no answer to the forward time, default 20s. Step 4. At the bottom of the page, click Save’ /Save& Apply’, and the configuration is complete.
How to use: Step 1. Phone A enabled No Answer Forward and the target number is Phone C. Step 2. Phone B makes a call to Phone A. Step 3. Phone A rings, but nobody answers. Step 4. After 20 seconds, Phone A stops ringing, and Phone C rings

Transferring Calls
During a call, you can transfer the call to another contact. You can use one of two ways: l Blind Transfer: Transfer a call directly to the third party without consulting. l Attended Transfer (Consultative Transfer):
Attended Transfer
Attended call transfer: the phone as a middle side of attended call transfer, after asking the destination phone, then it will make the call which is connecting transferred to the destination

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Call Features
phone. How to Use: Step 1. A and B is in a call, A press XFER button. The current call is held, A hears the dial tone, B hears the hold music. Step 2. A call C. Step 3. C answers, C speaks to A (and A asks if C want to connect with B). Step 4. If C agrees to answer the transfer call, A presses XFER soft key to complete the transfer. Then A will be disconnecting from all call. B talks to C. Step 5. If C don’t agree to answer the transfer call, after A / C hangs up after the call, A

presses

button to resume the call with B.

Blind Transfer
Blind call transfer: the phone as a middle side of blind call transfer, will be connected directly to the destination phone without asking.
How to Use: Step 1. A and B is in a call, A presses soft key XFER during the call, A will hear the dial tone, B will hear hold music. Step 2. A enters C’s number, press B Tran. C rings. Step 3. C answer the call, then talking to B, A will automatically hang up.

Conference Calls
The phone supports a three-way local conference and multi-way network conference.
Step 1. A and B phone is in a call, A press the Conf soft key, the current call is held, A hears the dial Tone, B hears the hold music. Step 2. A enter C’s number and press Send. Step 3. When the C phone answers the call, A presses the soft key Conf again, then A, B and C are in the same conference call. Step 4. If the A phone (conference host) hangs up, the other two calls will be disconnected; if the non-hosting party B / C side hangs first, A phone can still talk to the other party.

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Advanced Call Features

Advanced Call Features
You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your phone supports these advanced call features.
Topics Voice Mail PhoneBook Call History Administration

Voice Mail
Voice Mail feature allows you to leave voice mails for someone or listen to your voice mail messages on your IP phones. This feature is set up on the server-side and not all servers support this feature. You can leave a voice mail to someone who is busy or inconvenient to answer the call.

From the LCD screen:

Step 1. Press

button to enter the menu item and then select 4. Message > Voice

Mail.
Step 2. Select the line you want to configure. Step 3. Then follow the prompts to enable voicemail, and enter the number in the “Voice Mail Number” (this number is the number configured in the SIP server code, not free to fill). Step 4. Press the Save soft key to save your changes.

From the Web interface: Step 1. Log in to the phone page and switch to the `Phone / Line1′ Configuration page.

Step 2. Enable MWI and fill in the Voice Mail Number.

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Advanced Call Features

Step 3. Use the Save& Apply’ /Save’ button to save your changes for the configuration to take effect.
How to Use: Step 1. When there is a voice message, the LED in the upper right corner of the phone will flash. Step 2. You can use `Voice Mail Number’: phone goes off-hook and dials the Voice Mail Number. Step 3. After entering the voicemail box, there will be a voice prompting how to operate. The user can listen to new voicemail or old voicemail or reply to voice mail based on voice prompts.

PhoneBook
The phone provides several types of phone directories, which can be customized by your system administrator.
Local Contacts
You can store up to 500 contacts in your local directory, you can search, add, edit and delete a contact.
Managing the Local Directory Groups You can manage the Local Directory groups when the phone is idle.
Adding Contact Groups To organize your contacts and make them easier to find, you can add additional groups in the Local Directory.
Step 1. Select Dir or navigate to Menu > Directory > Local Contacts. Step 2. Select AddGrp. 3. Enter the desired group name and select Ring Type. 4. Select Save.
Editing Contact Groups You can change or add the group’s information.

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Procedure 1. Select Dir or navigate to Menu > Directory > Local Contacts. 2. Highlight the desired group. 3. Select Option > Detail. 4. Edit the group information. 5. Select Save.
Deleting Contact Groups When you delete a contact group, the contacts in the group will not be deleted. You can view the contacts in All Contacts list. Procedure 1. Select Dir or navigate to Menu > Directory > Local Contacts. 2. Highlight the desired group. 3. Select Option > Delete. The phone prompts you whether to delete the group. 4. Select OK.
Managing the Local Directory Contacts You can manage the Local Directory contacts when the phone is idle.
Adding Contacts When you add a contact to your Local Directory, you can choose how much information you want to enter for your contact. You are required to enter a contact name at least for each new contact.
From the LCD screen: 1. Select Dir or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. 3. Select Add. 4. Enter your contact’s information. 5. Select the desired account from the Account field. 6. Select Save.
From the Web interface
Add the contact one by one: Go to Phone > Phone Book > Phone Book, click on add and enter the contact info.

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Add the contact in bulk:
Go to Phone > Phone Book, download the CSV template or XML template and edit it, then upload the phone book. You may need to add a contact before downloading the phone book template.

Viewing Contacts You can view the local contacts from the Local Directory on your phone. Procedure 1. Select Dir or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. The contact names are displayed in alphabetical order.

Editing Contacts You can update your contacts’ information.

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Procedure 1. Select Dir or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. 3. Highlight the desired contact, and select Option > Detail. 4. Edit the contact information. 5. Select Save.

Deleting a Contact You can delete any contact from the Local Directory. Procedure 1. Select Dir or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. 3. Highlight the desired contact, and select Option > Delete. The phone prompts you whether to delete the contact. 4. Select OK. Note: If the contact added to the Favorites directory is deleted in the Local Directory, it will be automatically deleted from the Favorites directory.

Deleting All Contacts You can delete all contacts from the Local Directory. Procedure 1. Select Dir or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. 3. Select Option > Delete All. The phone prompts you whether to delete all contacts. 4. Select OK. Note: If the contact added to the Favorites directory is deleted in the Local Directory, it will be automatically deleted from the Favorites directory.

Moving a Local Directory Contact to Blacklist You can move a contact in the Local Directory to blacklist. Incoming calls from this contact will be rejected automatically. Procedure 1. Select Dir or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. 3. Highlight the desired contact, and select Option > Add to Blacklist. The phone prompts you whether to move to the blacklist. 4. Select OK.

Searching for Contacts In the Local Directory, you can enter search criteria to find your desired contact quickly. Procedure 1. Select Dir or navigate to Menu > Directory > Local Contacts. 2. Select Search.

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3. Enter your search criteria in the search field.
Blacklist
Incoming calls from the Blacklist are rejected automatically. You can store up to 30 contacts in the blacklist to block unwanted callers.
Adding a Blacklist Contact You can add a blacklist contact on the phone to prevent someone from calling you.

From the LCD screen:

Step 1. Press

buttons,

Step 2. Use the and navigation keys navigate to 3. Directory > 2. Blacklist. Step 3. Click Add and follow the prompt to add a blacklist.

From the Web interface: Step 1. Log in to the web interface and switch to the Phone > Phonebook > Blacklist configuration page. Step 2. Click the “Add” button and follow the prompts to add a blacklist.

Step 3. Click “Save& Apply” / “Save” to make the configuration take effect

Viewing Blacklist Contacts

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You can view the blacklist contacts from the Blacklist on your phone. Procedure 1. Navigate to Menu > Directory > Blacklist.
Editing a Blacklist Contact You can update your blacklist contacts’ information. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Highlight the desired blacklist contact, and select Option > Detail. 3. Edit the blacklist contact information. 4. Select Save.
Deleting Blacklist Contacts You can delete one or all blacklist contacts. If a contact is removed from the blacklist, you can answer the call from the contact normally.
Deleting a Blacklist Contact If you want to answer a call from a specific contact, you need to remove it from the Blacklist. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Select the desired blacklist contact. 3. Select Option > Delete. The phone prompts you Delete selected item. 4. Select OK.
Deleting All Blacklist Contacts You can delete all contacts from the Blacklist when you are ready to answer calls from them again. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Select Option > Delete All. The phone prompts you whether to delete all contacts. 3. Select OK.
Moving a Blacklist Contact to the Local Directory You can move a blacklist contact to a Local Directory. Incoming calls from this contact will not be rejected automatically. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Highlight the desired contact, and then select Option. 3. Select Add to Contact list. The phone prompts you whether to move to contact. 4. Select OK.

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Advanced Call Features
Call History
The call history list includes Missed Calls, Placed Calls, Received Calls and Forwarded Calls, and each list holds 100 entries.
Viewing History Records
The history record saves the call information such as the caller’s name and number, local line and call duration. Procedure 1. Press History. 2. Select the desired list. 3. Select the desired entry. 4. Select Option > Detail.
Saving a History Record to Local Directory
To identify someone’s call the next time, you can save a history record to the Local Directory.

Procedure 1. Select History. 2. Select the desired list. 3. Highlight the desired entry, and select Option > Add to Contacts. 4. Edit the contact information. 5. Select OK.
Saving a History Record to Blacklist
You can prevent someone from calling you again by saving a history record to Blacklist. Procedure 1. Select History. 2. Select the desired list. 3. Highlight the desired entry, and select Option > Add to Blacklist. 4. Edit the contact information. 5. Select OK.
Deleting History Records
You can delete one or all call records from the call history list.

Deleting a Call Record You can delete any call record from the call history list. Procedure 1. Press History. 2. Select the desired list.

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3. Highlight the desired entry, and select Delete.
Deleting All Call Records You can delete all call records from the call history list. Procedure 1. Press History. 2. Select the desired list. 3. Select Option > Delete All. The phone prompts you whether to delete all the records. 4. Select OK.
Multi-Functional Key

Parameters name
Key Type Mode Line Expansion

Description
Function key number Function key type Select the corresponding shortcut key function on the Shortcut KSeelyect Line / Auto Select Enter the number

Dial Rule

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Parameters name Description

Dial Plan Unmatched Policy Line

Whether to enable dial plan Choose to accept or reject Select the account line

Digit Map

Fill in the expression for the dial plan

Action

Grammar, please refer to the dial plan for the grammar

Add a dial plan: Step 1. Enable the dial plan Step 2. Click the “Add” button, will appear as shown in Figure 1 configuration table Step 3. Fill in the value of the parameter Step 4. Press the “Ok” button to end the configuration. Step 5. Press the Save button to save your changes Edit a dial plan: Step 1. Enable the dial plan Step 2. Select a dial plan Step 3. Click the “Edit” button, will appear as shown in Figure 2 configuration table Step 4. Change the value of the parameter Step 5. Press the “Ok” button to end the configuration Step 6. Press “Save” to save your changes Delete a dial plan: Step 1. Enable the dial plan Step 2. Select a dial plan Step 3. Click the “Delete” button to delete the dial plan

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Advanced Call Features

Dial Rule grammar

Character

Description

0 1 2 3 4 5 6 7 Legal characters
8 9 * #

x

The lowercase letter `x’ matches a legal character

[sequence]

Match a sequence For example: [0-9]: matches one of the numbers 0 to 9 [23-5]: Match character 2 or 3 or 4 or 5 or

Matchxxxxxxxxxxxxxxx….. For example: x. “01.” can match “0”, “01”, “011”, “0111”, ……. . , “01111…”

Replace For example <8:1650>123456input “85551212”, output”16505551212″

Enter “x” will have a dial tone, enter “y” after the dial tone stops

For example

“9,1xxxxxxxxxx”: telephone input “9” after the dial tone, enter “1” after x,y
the dial tone stop

“9,8,010x”: telephone input “9” after the dial tone, enter “0” after the

dial tone stop

Set the delay time

T

For example

“<9: 111> T2”: the phone will broadcast a valid number “2”

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Example 1 If the user dials # 12 # 2, the call will call 010 # 12% 232. Example 2 If the user dials 58101, the phone will call 2413338101. The phone will press after 5 will play the sound, press 8 after dial tone stop. Example 3 If the user dials 422xxxx or 522xxxx, the phone will dial 22xxxx333. Example 4 If the user dials 2622 or 26222 or 262222 or 362222. The phone will dial 5622 or 56222 or 562222. The phone will have a dial tone after pressing 2 or 3, and the dial tone will stop after pressing 6. Example 5 If the user dials 777xxx … x8, the phone rejects the number to dial out.
Administration
In this page, the user can configure the time / date, password, system log and so on.
Management

Time/Date Setting

Parameters name Description

NTP Enable

Whether to enable NTP

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Option 42 Current Time Sync with host NTP Settings Primary NTP Server Secondary NTP Server NTP synchronization(1 – 1440min) Password Reset

Whether to enable Option 42 Show current time Set the time zone
Preferred IP address or domain name of the NTP server
The IP address or domain name of the alternate NTP server
NTP synchronization cycle, the cycle time can be 1 to 1440 minutes of any one, the default setting is 60 minutes

Parameters name User Type New User Name New Password Confirm Password

Description
Select an administrator or an ordinary user Enter a new username Enter a new password
Enter the new password again

Admin Mode Change Password:

Step 1. Select the administrator from the drop-down list.

Step 2. Enter the new password twice in the new password and confirm the password field.

User mode change password:
Step 1. Select the user from the drop-down list. Step 2. Enter the new password twice in the new password and confirm the password field.

Web Access

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Parameters name

Description

Remote Web Login Web Port
Web SSL Port Web Idle Timeout(0 60min) Allowed Remote IP(IP1;IP2;…) System Log Setting

Whether to enable remote Web logon Set the port to log in through the Internet port and PC port. The default value is 80
Set the network idle timeout in minutes. If the network idle timeout without any operation, the page automatically log off Allows remote connections to IP addresses

Parameters name Syslog Enable Syslog Level Remote Syslog Enable Remote Syslog Server

Description
Whether the system log is enabled Select the system day level, INFO and Debug, which Debug can get more information than INFO Whether to enable remote log service Remote Syslog Server IP Address

The phone supports local and remote system logs. local: Step 1. Disable the remote system log enable and select a log level, as shown in Figure 1. Step 2. Press the Save Settings button to save and press the Restart button to apply the settings. Step 3. The user can view the status / syslog page of the syslog. Remotely: Step 1. Enable remote system log enable and enter the IP address in Remote Syslog Server, as shown in Figure 2. Step 2. Select a log level.

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Step 3. Press the Save Settings button to save and press the Restart button to apply the settings. Step 4. The user can view the syslog server’s system log and also view the records of the Status / Syslog web pages. Factory Defaults Setting
Click the Factory Default button to reset the phone to factory settings. Firmware Management

Step 1. Select an upgrade file type for the upgrade software. Step 2. Press Browse to select the upgrade file.

Step 3. Press

to start the upgrade and the LCD will show the prompts that are

being upgraded. Step 4. Log in to the phone page by checking the status of the firmware in the firmware version of the firmware upgrade to determine whether the upgrade is successful.

Provision

Configuration allows the phone to automatically upgrade or automatically configure. 2) Phone support provides three ways: TFTP, HTTP and HTTPS. Before testing or using TFTP, the user should have a TFTP server and upgrade files and configuration files. Before testing or using HTTP, the user should have an HTTP server and upgrade files and

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Advanced Call Features
configuration files. Before testing or using HTTPS, the user should have HTTPS servers and upgrade files and configuration files and CA certificate files (should be the same for the https server) and client certificate files and private key files. 3) The user can upload the CA certificate file and the client certificate file and the private key file management / certificate management page of the device. 4) For details, please refer to the file Provision user manual.

Parameters name

Description

Provision Enable Resync On Reset Resync Random Delay(sec) Resync Periodic(sec)
Resync Error Retry Delay(sec) Forced Resync Delay(sec)

Whether provisioning is enabled
Whether DIV378 is restarted after restarting Set the maximum delay for requesting a synchronization file, which defaults to 40
Set the timing resynchronization, the default is 3600 seconds If the last resynchronization is a failure, after the “Resync Error Retry Delay” time, ATA will retry the resynchronization, defaulting to 3600 seconds If the time to re-sync, but ATA is busy, in this case, ATA

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Resync After Upgrade Resync From SIP
Option 66
Option 67 Config File Name User Agent Profile Rule Upgrade Enable Upgrade Error Retry Delay(sec) Upgrade Rule TR069

will wait for some time, the longest is the “forced resynchronization delay”, the default is 14400s, after time, ATA will be forced to re-sync After re- synchronization, whether to enable the firmware update function, the default is enable Whether to enable resynchronization from SIP It is only used in the company within the provisions of the model. When using TFTP with option 66 to implement the configuration, the user must enter the correct profile name on the ATA web page. When option 66 is disabled, this parameter does not work Whether to enable Option 67 Configuration file name Identification Name
The URL of the configuration file
Note that the specified file path is relative to the root directory of the TFTP server
Turn on or off
Set the upgrade error retry delay interval, the default 3600 seconds

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Parameters name
TR069 Enable CWMP
ACS URL
User Name Password Periodic Inform Enable Periodic Inform Interval User Name Password

Description
Whether TR069 is enabled Whether CWMP is enabled TR069 the server’s URL, the default for the Fahrenheit ACS server address The user name for the TR069 server connection The password for the TR069 server connection
Whether to enable periodic information
TR069 The interval at which the server sends information
TR069 The user name of the server connected to the phone TR069 The password for the server to connect to the phone

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Customizing Your Phone

Customizing Your Phone
You can make your phone more personalized by customizing various settings.
Changing the Administrator Password
By default, you require an administrator password to access the Advanced/Advanced Settings menu. The default password is “admin”. For security reasons, you should change the default password as soon as possible. Note: If you do not change the default password, the phone displays a warning icon in the status bar. Procedure 1. Navigate to Menu > Advanced > Change Password. 2. Select Menu Password Enter your old and new password information. 3. Select OK.
Changing the Backlight and Time
You can change the brightness of the phone screen during phone activity and inactivity. The brightness automatically changes after the phone has been idle for a specified time. You can change the screen backlight and time in the following settings: Backlight Time: The delay time to change the brightness of the phone screen when the phone is inactive. Backlight time includes the following settings: l Always On: Backlight is on permanently. l 15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is
inactive after the designated time. Procedure 1. Navigate to Menu > Basic > Display > Backlight Timer. 2. Select the desired time from the Backlight Timer field. 3. Select Save.
Changing the Language
Your phone supports several languages that you can choose to use on the phone. Contact your system administrator to find out exactly which languages are supported on your phone. Procedure 1. Navigate to Menu > Basic > Language. 2. Select the desired language. 3. Select Save. The phone language is changed to the selected one.

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Customizing Your Phone
Time & Date
You can set the time and date manually. The time and date formats are also variable.
Setting the Time and Date Manually If your phone cannot obtain the time and date automatically, you can set it manually. Procedure 1. Navigate to Menu > Basic > Time & Date > Manual Settings. 2. Select the Manual from the General field. 3. Edit the date and time. 4. Select OK. The time and date set on the phone will be changed accordingly.
Changing the Time and Date Format You can set the phone to display the time in 12-hour format or 24-hour format. You can also change the date format, including the options to display the day (D), month (M), and year (Y). Note: Your system administrator can customize the date format. Procedure 1. Navigate to Menu > Basic> Time & Date > Time Format. 2. Select the desired time format. 3. Select OK.
Audio Settings
You can change the basic audio settings on your phone.
Adjusting the Volume
You can adjust the volume of the ringer, media, and the audio during a call. Procedure 1. Press the Volume key to adjust the volume.
Setting the Ring Tone
You can set distinctive ring tones for groups or contacts in your Local Directory so that you can identify the caller when your phone rings. The ring tones are used according to this priority: Contact ring tone>Group ring tone>Account ring tone >Phone ring tone.

Setting a Ring Tone for the Phone You can choose a ring tone for all incoming calls. Procedure 1. Navigate to Menu > Basic> Ring >Ring Type.

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2. Select the desired ring tone. 3. Select OK.
Setting a Ring Tone for a Group You can select a unique ring tone for various groups in your Local Directory. Note: You can only set a ring tone for a group that is added manually. Procedure 1. Select Dir or navigate to Menu > Directory> Local Contacts. 2. Highlight the desired group. 3. Select Option > Detail. 4. Select the desired ring tone from the Ring Type field. If a specific ring tone is selected, this group uses the ring tone according to the priority: Contact ring tone>Group ring tone. 5. Select Save.
Setting a Ring Tone for a Contact. You can select a unique ring tone for various contacts in your Local Directory. This helps you quickly identify callers according to the ring tones. Procedure 1. Select Dir or navigate to Menu > Directory> Local Contacts. 2. Select the desired contact group or All Contacts. 3. Highlight the desired contact, and select Option > Detail. 4. Select the desired ring tone from the Ring Type field. 5. Select Save.

Wireless Network
You can connect the phones to a wireless network if Wi-Fi is available within the area. For more information, contact your system administrator.
Activating the Wi-Fi Mode
You can activate the Wi-Fi mode to connect your phone to an available wireless network. Procedure 1. Navigate to Menu > Basic > Wi-Fi. 2. Select On from the Wi-Fi field. 3. Select OK. The phone scans the available wireless networks in your area.
Connecting to the Wireless Network
After you have activated the Wi-Fi mode, you can connect the phone to the wireless network.

Connecting to an Available Wireless Network Manually

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Customizing Your Phone
When you enable the Wi-Fi mode, the phone automatically connects to the saved wireless network, you can also connect it manually. Before You Begin Get the password of the wireless network from your system administrator. Make sure that the Wi-Fi mode is activated. Procedure 1. Navigate to Menu > Basic > Wi- Fi. 2. Highlight the Available Network(s) and select Enter. (X represents the number of available networks) 3. Optional: To research the available network, select Scan. 4. Highlight the desired wireless network and select Connect. 5. If the network is secure, enter its password. 6. Select OK.
Viewing the Wireless Network Information
You can view the wireless network information (for example, Profile Name, SSID or Signal Strength) when the Wi-Fi mode is activated. Procedure 1. Navigate to Menu > Basic > Wi-Fi > Available Network(s) (X represents the number of available networks). 2. Select Detail to view the detailed wireless network information. If the phone is connected to a wireless network successfully, you can also navigate to Menu > Basic> Wi-Fi > Wi-Fi Status to view the connected wireless network information.
Disconnecting the Wireless Network Connection
When you no longer want to connect to the current wireless network, you can disconnect it. Procedure 1. Navigate to Menu > Basic > Wi-Fi. 2. Select Available Network(s). 3. Highlight the connected wireless network, and select Discon. Tip: You can also disconnect the wireless network when deactivating the Wi-Fi mode.
Deactivating the Wi-Fi Mode
You should deactivate the Wi-Fi mode when you need to connect your phone to the wired network. Procedure 1. Navigate to Menu > Basic > Wi-Fi. 2. Select Off from the Wi-Fi field. 3. Select OK.

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Maintaining Your Phone

Maintaining Your Phone
When your phone is unable to operate properly, you need to investigate or troubleshoot issues along with other tasks your system administrator may ask you to perform.
Rebooting Your Phone
The improper operation may cause malfunction. If the malfunction occurs, your system administrator may ask you to reboot your phone. Procedure 1. Navigate to Menu > Basic > Reboot. The phone prompts you whether to reboot the phone. 2. Select OK. Tip: You can also long press the Cancel key on the keypad when the phone is idle to reboot the phone.
Resetting to Factory Settings
When some issues occur on your phone and you have tried all troubleshooting suggestions but still do not solve the problem, you can reset your phone to factory configurations.
This operation will delete all your personal configuration settings, and reset all settings to the factory defaults. Check with your system administrator if the personalized settings are kept before resetting your phone to factory settings. Procedure 1. Navigate to Menu > Advanced (default password: admin) > Reset to Factory Settings. 2. Select Reset to Factory Settings > Reset. The phone prompts you whether to reset the setting. 3. Select OK. The phone begins resetting. Note: Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.

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