ATEN US3342 Gen 2 Sharing Switch with Power Pass Through User Manual

ATEN US3342 Gen 2 Sharing Switch with Power Pass Through

Product Information

• For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller.
• Visit ATEN on the Web for a list of locations and telephone numbers:
  • International http://www.aten.com.
  • North America http://www.aten-usa.com.

Package Contents

Check to make sure that all the components are in working order. If you encounter any problems, please contact your dealer.

• 1 US3342 2-Port USB-C Gen 2 Sharing Switch with Power Pass-Through
• 2 USB-C 3.2 Gen 2 cable
• 1 remote port selector
• 1 user instructions

Conventions

This manual uses the following conventions:

• Monospaced Indicates text that you should key in.
• Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].
• 1. Numbered lists represent procedures with sequential steps.
• Bullet lists provide information but do not involve sequential steps.
• Indicates selecting the option (on a menu or dialog box, for example), that comes next. For example, Start > Run means to open the Start menu, and then select Run.
• Indicates critical information.

Overview

• ATEN US3342 is a 2-port USB 3.2 Gen 2 peripheral sharing device that allows users to share data between four USB devices in two different USB-C-enabled laptops. The US3342 is USB 3.2 Gen 2 compliant, which can support data transfer rates up to 10Gps, and is also compatible with USB 3.1 Gen 1, USB 2.0, and USB1.1.
• With the US3342, you can quickly and effortlessly switch computers by using a convenient remote port selector pushbutton with an LED that indicates which computer is active. It provides power that matches to USB-C
• Windows or Mac laptops with PD Profile specifications of 5V, 9V, 15V, and 20V.
• Featuring an exclusive function by BEZEL X software, the US3342 allows two laptops to share files and data across two different platforms – Windows and Mac, by dragging the mouse from one screen to another. The BEZEL X software makes it easier to control and transfer files at a fingertip.
• The connecting cables are bundled to save the extra cost of purchasing more USB cables. The additional USB-C cable is included in the US3342 package, which allows the users to connect it to the USB-C laptops for flexible installation.
• The US3342 is the most cost-effective solution for USB-C-equipped laptops.
• In conclusion, the US3342 with its compact and all-in-one design is an ideal solution for users that seek to save desk space and keep the desk well organized efficiently.

Features

• Enables two computers to share 4 USB 3.2 Gen 2 peripheral devices with a data transfer rate of up to 10Gps
• Supports USB-C Power Delivery 3.0 for laptop charging up to 85W (Additional USB-C Power Adapter is needed)1
• BEZEL X – Enables file transfer function and mouse control across two platforms Windows and Mac2
• Supports power profiles 5V, 9V, 15V, and 20V power specification
• Switch the device via the Remote Port Selector by pressing a button
• LEDs Console Indicator – Allows users to know which computer is active
• Plug and play – No drivers or external power adapter needed
• Supports Over-current protection
• Apple M1 chip compatible (BazelX works with Rosetta o M1 Chipset)

Note:

1. For device charging, a Limited Power Source (LPS) certified single port USB-C PD Power Adapter over 65W is recommended. The minimum system power requirement for basic USB functions should be at least 5V, 3A.
2. For macOS 14 or later, the touchpad is not supported for mouse control across two platforms Windows and Mac through BEZEL X.

System Requirement

• 2 x PC system (with Windows 10 or above) or Mac system (with Mac OS X 10.12 or later)
• 2 x USB-C Gen 2 cable with 20V, 5A support (package included)
• USB-C interface (USB3.2 Gen 2 is recommended)
• USB-C PD power adapter

Note: For PD charge on port 1, a system with USB-C PD support is required.

Components

Front View

US3342 using a Type-A connector.
2| USB 3.2 Gen 2 USB-C ports| Connect your USB peripheral devices to the US3342 using a USB-C connector.

Note: Total output power is 10W shared by all the USB downstream ports.

Rear View

back of the US3342.
No.| Component| Description
---|---|---
2| USB-C 3.2 Gen 2 port 1 (w/USB PD charge)1| Connects a computer with a USB-C cable into the back of the US3342. If you need PD laptop charging, connect your computer to port 1.
3| USB-C DC-in port| Connects a USB-C power source to power the unit.
4| 2.5mm jack for the remote port selector| Connects with the remote port selector.
5| remote port selector| When connected to the unit, click the button to switch to the next port.

Note:

1. Supports USB-C PD laptop charging at 5V, 9V, 15V, and 20V output*.
   • For device charging, a Limited Power Source (LPS) certified single-port USB-C PD Power Adapter over 65 watts is recommended.
   • The minimum system power requirement for the basic USB functions should be at least 5V, 3A.

Top View

consoles. When the console is switched, the corresponding LED will light.

Hardware Setup

Connecting the Unit

Follow the steps below to connect the US3342 unit.

1. Plug the USB-C cable between your computers and into the back of the US3342.
   • Note: If you need PD laptop charging, please plug your computer into the USB-C Port 1.
2. Plug your USB peripheral devices into the US3342.
3. Plug the remote port selector into the 2.5mm jack on the US3342.
4. Plug the USB-C power source as recommended.
   • Note: For USB connectors, we do not support USB-C to USB Type-A connectors.

Operation

Port Selection

• Click the Port Selector (connected to the US3342) to switch between the two connected computers.
• The Console Indicator LED will light up to indicate which port is currently selected.
• When the LED starts flashing, please check the power consumption of your USB peripheral device, there may be insufficient power for US3342.
• When this happens, connect the USB-C power adapter.

Software BEZEL X (Bezel cross)

For macOS 14 or later, the touchpad is not supported for mouse control across two platforms Windows and Mac through BEZEL X.

1. BEZEL X (Bezel cross)
   • For file sharing function by a cursor move across two desktops, please download the latest “BEZEL X” software installation package from the
   • US3342 product page at www.aten.com/download (search for US3342 and go to the download tab).
2. Execute the file and follow the on-screen instructions to configure detailed software settings.

Software BEZEL X Installation

Installation for Windows Operation System: To install BEZEL X in a Windows Operation System, follow below steps:
Note: To share files by moving a cursor across two desktops, please install BEZEL X on both of your desktops/laptops.

1. Right click on the BEZEL X Install icon and select Run as administrator as shown in the picture. If your Windows system does not have Run as administrator, you can select Open.
   • Note: If you are running in a Windows system that has User Account Control (UAC), please select “Run as administrator” as suggested.
2. Choose your desired Language and click Next.
3. Wait for the BEZEL X Setup preparation to finish and the BEZEL X Installation Wizard page will show up. Click Next to continue.
4. Click Install to begin the installation.
5. Click Finish when the installation is complete.
6. Go to your desktop and run the BEZEL X software. Right-click on the BEZEL X icon and select Run as administrator. If your Windows system does not have Run as administrator, you can select Open.
   • Note: If you are running in a Windows system that has User Account Control (UAC), please select “Run as administrator” as suggested.
7. Click on the Show hidden icons and wait for our BEZEL X icon to turn blue.
8. Double-click on the BEZEL X icon to set your current monitor’s position.
9. Perform steps 1 to 8 on your second Windows desktop/laptop.
10. When both BEZEL X icons light up blue on your desktops/laptops, you can now move your cursor and files across two sources.

Installation for Mac Operation System:

To install BEZEL X in a Mac Operation System, follow the below steps:

Note: To share files by moving a cursor across two desktops, please installBEZEL X on both of your desktops/laptops.

1. Right-click on the BEZEL X Install icon and select Open With Installer (default).
2. Click Continue to install the BEZEL X software.
3. Click Install to start the installation.
4. A prompt will pop out when the installation is complete. Click Open System Preferences if you wish to grant access to BEZEL X. Or click Deny and Close to finish the installation.
5. Put a check in front of the BEZEL X icon as shown in the picture below.
6. The installation is now complete, click Close.
7. To enable the BEZEL X utility, go to Menu select Go, and click on Utilities.
8. Find BEZEL X in the Applications, right click and select Open.
9. Now you will find the BEZEL X icon on the top right corner of your screen as shown in the picture below and wait for it to turn blue.
10. Click on the BEZEL X icon to set your current monitor’s position.
11. Perform steps 1 to 10 on your second Mac desktop/laptop.
12. When both BEZEL X icons light up blue on your desktops/laptops, you can now move your cursor and files across two sources.

The Firmware Upgrade Utility

As new firmware versions become available firmware upgrade packages are posted on the ATEN website. The Windows-based Firmware Upgrade Utility (FWUpgrade.exe) provides a smooth automated process for upgrading the US3342’s firmware. Check the website regularly to find the latest firmware packages and information relating to them.

Downloading the Firmware Upgrade Package

To download the firmware upgrade package:

1. On our Website, go to Support Center – Download and choose the device model, or from the US3342 product page, click on the Support and Downloads tab, and go to Software & Drivers. A list of available firmware upgrade packages appears.
2. Choose the firmware upgrade package that you wish to install (usually the most recent) and download it to your computer.

Starting the Upgrade

To upgrade the US3342, follow the steps below:

1. Connect the supplied USB-C 3.2 Gen 2 cable between your computers and into the back of the US3342. Either USB-C 3.2 Gen 2 port 1 or USB-C 3.2 Gen 2 port 2 can be used for the firmware upgrades.
   • Note: Please do not connect the USB-C power source to the USB-C DC-in port.
2. Run the downloaded Firmware Upgrade Package file by double-clicking the file icon, and following the firmware upgrade procedures.

Safety Instructions

General

• This product is for indoor use only.
• Read all of these instructions. Save them for future reference.
• Follow all warnings and instructions marked on the device.
• Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
• Do not use the device near water.
• Do not place the device near, or over, radiators or heat registers.
• The device cabinet is provided with slots and openings to allow for adequate ventilation. To ensure reliable operation, and to protect against overheating, these openings must never be blocked or covered.
• The device should never be placed on a soft surface (bed, sofa, rug, etc.) as this will block its ventilation openings. Likewise, the device should not be placed in a built in enclosure unless adequate ventilation has been provided.
• Never spill liquid of any kind on the device.
• Unplug the device from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
• The device should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.
• To prevent damage to your installation it is important that all devices are properly grounded.
• Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over.
• Position system cables and power cables carefully; Be sure that nothing rests on any cables.
• Never push objects of any kind into or through cabinet slots. They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock.
• Do not attempt to service the device yourself. Refer all servicing to qualified service personnel.
• If the following conditions occur, unplug the device from the wall outlet and bring it to qualified service personnel for repair.
• The power cord or plug has become damaged or frayed.
• Liquid has been spilled into the device.
• The device has been exposed to rain or water.
• The device has been dropped, or the cabinet has been damaged.
• The device exhibits a distinct change in performance, indicating a need for service.
• The device does not operate normally when the operating instructions are followed.
• Only adjust those controls that are covered in the operating instructions.
• Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair.

Technical Support

International

• For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com
• For telephone support, see Telephone Support, page iv:

North America

http://www.aten-usa.com/support
Telephone Support| 1-888-999-ATEN ext 4988 1-949-428-1111

When you contact us, please have the following information ready beforehand:

• Product model number, serial number, and date of purchase
• Your computer configuration, including operating system, revision level, expansion cards, and software
• Any error messages displayed at the time the error occurred
• The sequence of operations that led up to the error
• Any other information you feel may be of help

Specifications

Connectors

(Black)
Note: This USB-C port is for data transmission only, USB-C monitor is not supported.
USB PD Pass-through input (optional)| 1 x USB-C PD Female
Remote| 1 x 2.5mm connector
Power| 1 x USB-C PD Female
Power Consumption| DC 5V:0.43W:428BTU/h

Note: The measurement in Watts indicates the typical power consumption of the device with no external loading. The measurement in BTU/h indicates the power consumption of the device when it is fully loaded.

Port Selection| Remote port selector / SW AP switch

LEDs

Cable Length

Environmental

Physical Properties

Warranty

ATEN Standard Warranty Policy

Limited Hardware Warranty

• ATEN warrants its hardware in the country of purchase against flaws in materials and workmanship for a Warranty Period of two [2] years (warranty period may vary in certain regions/countries) commencing on the date of original purchase.
• This warranty period includes the LCD panel of ATEN LCD KVM switches. For UPS products, the device warranty is two [2] years but the battery is one [1] year. Select products are warranted for an additional year (see A+ Warranty for further details).
• Cables and accessories are not covered by the Standard Warranty.

What is covered by the Limited Hardware Warranty

• ATEN will provide a repair service, without charge, during the Warranty Period. If a product is defective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product that fulfills the same function as the defective product.
• Replaced products assume the warranty of the original product for the remaining period or a period of 90 days, whichever is longer.
• When the products or components are replaced, the replacing articles shall become customer property and the replaced articles shall become the property of ATEN.
• To learn more about our warranty policies, please visit our website: http://www.aten.com/global/en/legal/policies/warranty-policy/.

© Copyright 2024 ATEN® International Co., Ltd.
Released: 2024-05-07 ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.

FAQs

What does the product model US3342 signify?

The model US3342 indicates a 2-Port USB-C Gen 2 Sharing Switch with Power Pass-Through.

Are there any environmental considerations for this product?

Yes, the product complies with regulations regarding the use of certain substances like lead, mercury, cadmium, etc.

How do I switch between the two ports?

To switch between the ports, use the designated switch button on the device.

Can I connect multiple devices to this sharing switch?

Yes, you can connect multiple USB-C devices to this sharing switch, but please ensure compatibility and power requirements.

FCC

Compliance Statements

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital service, under Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Any changes or modifications made to this equipment may void the user’s authority to operate this equipment. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Suppose this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on. In that case, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Industry Canada Statement

• This Class B digital apparatus complies with Canadian ICES-003.
• CAN ICES-003 (B) / NMB-003 (B)

RoHS

This product is RoHS compliant.

• Note 1： “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of the presence condition.
• Note 2： “ ○ ” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
• Note 3： “−” indicates that the restricted substance corresponds to the exemption.

User Information Online Registration

Be sure to register your product at our online support center:

• International http://eservice.aten.com.

Telephone Support

For telephone support, call this number:

1-949-428-1111

User Notice

• All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer.
• The manufacturer makes no representations or warranties, either expressed or implied, to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose.
• Any of the manufacturer’s software described in this manual is sold or licensed as is.
• Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
• The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the responsibility of the user to correct such interference.
• The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected before operation.
• PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.

References

• eService System
• USA Location information - USA.com
• ATEN - Simply Better Connections | ATEN U.S.A.
• Downloads | ATEN Corporate Headquarters
• ATEN - Simply Better Connections | ATEN Corporate Headquarters
• Product Warranty | ATEN Corporate Headquarters
• A+ Product Warranty | ATEN Corporate Headquarters
• LCD KVM Switches / Consoles | ATEN Corporate Headquarters

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