37409-7-0620 Space heating product

Product Information

Specifications:

• Brand: Empire Comfort Systems Inc.
• Model Number: 37409-7-0620
• Warranty Period: As specified below

Product Usage Instructions:

Installation:

The space heating product must be installed by a qualified
technician following the instructions provided in the owner’s
manual.

Maintenance:

Regular maintenance is required to ensure safe operation. Follow
the maintenance guidelines outlined in the owner’s manual.

Operation:

Operate the appliance in accordance with the instructions
provided. Ensure proper ventilation and safety precautions are
followed.

Service:

For any warranty repairs or service needs, contact a qualified
gas appliance technician authorized by Empire Comfort Systems
Inc.

FAQ (Frequently Asked Questions):

Q: What is covered under the warranty?

A: The warranty covers defects present at the time of purchase
for the specified period. It applies to the original purchaser and
requires installation by a qualified technician.

Q: What is not covered under the warranty?

A: Damages resulting from misuse, improper installation,
unauthorized service, lack of maintenance, and other specified
exclusions are not covered. Travel, diagnostic costs, and
unauthorized parts replacements are also excluded.

Q: What are the owner’s responsibilities?

A: Owners must ensure proper installation, operation, and
maintenance of the appliance. Keeping proof of purchase for
warranty validation is essential.

WARRANTY
Empire Comfort Systems Inc. warranties this space heating product to be free from defects at the time of purchase and for the periods specified below. Space heating products must be installed by a qualified technician and must be maintained and operated safely, in accordance with the instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must be accomplished by a qualified gas appliance technician.
Limited Ten-Year Parts Warranty ­ Combustion Chamber Empire promises to the owner that if the combustion chamber (see parts list) fails because of defective workmanship or material with ten years from the date of purchase, Empire will repair or replace at Empire’s option.
Limited One-Year Parts Warranty ­ Remote Controls, Accessories, and Parts Should any remote control, accessory, or other part fail because of defective workmanship within one year from the date of purchase, Empire will repair or replace at Empire’s option.
Duties Of The Owner The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance. A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period. Ready access to the appliance for service.
What Is Not Covered Damages that might result from the use, misuse, or improper installation of this appliance. Travel, diagnostic costs and freight charges on warranted parts to and from the factory. Claims that do not involve defective workmanship or materials. Unauthorized service or parts replacements. Removal and reinstallation cost. Inoperable due to improper or lack of maintenance.
How To Get Service To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping expenses are not covered. If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department, Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with “Consumer Relations” in the subject line.
Your Rights Under State Law This warranty gives your specific legal rights, and you may also have other rights, which vary from state to state.

37409-7-0620

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