EMPIRE COMFORT SYSTEMS EF39 Traditional Nexfire Electric Fireplace Owner’s Manual
- June 4, 2024
- EMPIRE COMFORT SYSTEMS
Table of Contents
EMPIRE COMFORT SYSTEMS EF39 Traditional Nexfire Electric Fireplace
IMPORTANT SAFETY INFORMATION: Always read this manual first before
attempting to install or use this fireplace. For your safety, always comply
with all warnings and safety instructions contained in this manual to prevent
personal injury or property damage.
To view the full line of Empire products, please visit
www.empirecomfort.com
Always use a qualified technician or service agency to repair this fireplace.
NOTE: Procedures and techniques that are considered important enough to
emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will
result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will
expose the user to the risk of fire, serious injury, or death.
Welcome & Congratulations
Thank you and congratulations for purchasing an electric fireplace from
Empire.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before starting installation. Failure to follow these instructions may result in a possible electric shock, fire hazard and will void the warranty.
NO NEED TO RETURN TO THE STORE
If you have general questions about our products, please e-mail us at
info@empirecomfort.com.
If you have a service or repair question, please contact your dealer.
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
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Read all instructions before using this appliance.
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This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. The trim around the heater outlet becomes hot during heater operation. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of the unit.
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Extreme caution is necessary when any heater is used by or near children or invalids and whenever the fireplace is left operating and unattended.
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Do not operate any heater after it malfunctions. Disconnect power at the service panel and have the heater inspected by a reputable electrician before reusing.
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Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned, or if the electric fireplace has been dropped or damaged in any manner, contact your dealer.
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Never locate this heater where it may fall into a bathtub or other water container.
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Do not use outdoors.
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Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage to the heater.
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To prevent a possible fire, do not block air intake or exhaust in any manner.
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All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored .
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
SAVE THESE INSTRUCTIONS -
Do not modify this fireplace. Use it only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.
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Do not burn wood or other materials in this fireplace.
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Do not strike fireplace glass.
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Always use a certified electrician for installation.
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Disconnect all power coming to fireplace at main service panel before performing any cleaning, or maintenance.
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When transporting or storing the fireplace, keep in a dry place, free from excessive vibration and store as to avoid damage.
NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment.
Fireplace Installation
Bathroom Installation
This firebox must be protected by a GFI circuit. If a receptacle is used it
must be readily accessible.
To prevent electrical shock this unit is an electrical appliance that is not
watertight and must be installed as to prevent water from entering the unit.
This unit must be installed away from showers, tubs, etc. Never locate
fireplace where it may fall into a bathtub or other water containers. Keep
towels and other combustible materials 3 feet (0.9 m) away from the front of
the unit.
Operation
WARNING: This electric firebox must be property installed before it is used.
Manual Controls
(Figure 1)
The controls for the Electric Fireplace are located at the bottom right hand
corner of the unit.
CAUTION: Ensure that the Voltage Selector switch is set to the
appropriate voltage (115V or 230V)
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A. On/Off Switch
The on/off switch energizes the firebox and flame. -
B. Mode Selector Switch Select preferred feature:
- For flame only
- For fan only/flame
- For heat/flame
NOTE: The heater may emit a slight, harmless odor when first used. This odor is a normal condition caused by initial heating of internal heater parts and will not occur again.
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C Voltage Selector Switch
Needs to be set to reflect the incoming voltage to the unit – 11 SV or 230V.
Resetting The Temperature Cutoff Switch
The heater on this fireplace is protected with a safety device to prevent
overheating. Should the heater overheat, the Overheat indicator will be
activated
(Fig. 1 ), and an automatic cutout will turn the heater off and it will not
come back on without being reset. It can be reset by switching .
- Operation the On/Off switch to OFF and waiting 5 minutes before switching it to ON. The overheat cutout will be triggered if the filter is dirty. Follow filter maintenance.
CAUTION: If you need to continuously reset the heater, disconnect power and contact your dealer.
Remote Controls
An optional remote control can be purchased to operate the fireplace – EFRC.
This will allow the user the ability to toggle through the stages of
operation: Flames, Flames/Fan, and Flames/Heat, with a remote control.
Wall Mounted Controls
The fireplace can be installed with wall mounted controls. These controls
include wall switches and thermostats. (see individual installation guides for
details)
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Wall Mounted Switches
This model may be installed so that a wall mounted switch energizes the firebox and flame, (On/Off Switch must be in the ON position). A wall mounted switch may also be used to override the flame image, (On/Off Switch must be in the ON position in coordination with any main power wall mounted switch). A wall mounted switch may also be used to override the heater option (Mode Selector Switch must be in the “=” position). -
Wall Mounted Thermostat
This unit may be installed so that a wall mounted thermostat can adjust the heat temperature to your individual requirements. Please refer to thermostat manufacturers operation Instructions. Mode Selector Switch must be set to “=” for thermostat to control heater/.
Maintenance
WARNING: Disconnect power and heater has cooled before attempting any maintenance or cleaning to reduce the risk of fire, electric shock or damage to persons.
NOTE: The fireplace should not be operated with
an accumulation of dust or dirt on or in the unit, as this can cause a build
up of heat and eventual damage. For this reason the heater must be inspected
regularly, depending upon conditions and at least at yearly intervals.
Light Bulb Replacement
Light bulbs need to be replaced when you notice a dark section of the flame or
when the clarity and detail of the log exterior disappears. There are four
bulbs under the log set which generate the flames and embers.
Helpful Hints: It is a good idea to replace all light bulbs at one time if they are close to the end of their rated life. Group replacement will reduce the number of times you need to open the unit to replace light bulbs. Long life bulbs are recommended to reduce the frequency of bulb changes.
Light Bulb Requirements: Quantity of 4 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 Watt rating.
Example: GE 60BC or Philips 60CTC. DO NOT EXCEED 60 WATTS PER BULB.
CAUTION: When handling log only apply force to the ember bed section not
directly to the logs.
To access the light bulb area
CAUTION: Allow at least 5 minutes for light bulbs to cool off before
touching bulbs to avoid accidental burning of skin.
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Open steel curtain (remove glass doors if applicable).
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Remove two screws on log bracket and set aside (Figure 2)
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Pull front edge of plastic ember bed or plastic grate up and forward until rear tab releases from the ledge located at the bottom of the partially reflective glass (Figure 3).
NOTE: Log set fits tightly into firebox, some force may be necessary to remove. -
Set logset in front of firebox.
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Disconnect the logset LED wire harness from unit (Figure 4).
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Examine the bulbs to determine which bulbs require replacement.
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Unscrew bulbs counter clockwise.
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Insert new bulbs.
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Re-connect the logset LED wire harness to the unit.
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Replace the log by inserting the rear tab of the logset under the back ledge of the fireplace and push down on the front edge of the logset until it snaps into place (Figure 3).
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Replace log grate using two screws previously removed.
Partially Reflective
Glass Cleaning
The partially reflective glass is cleaned in the factory during
the assembly operation. During shipment, installation, handling, etc., the
partially reflective glass surface may collect dust particles. These can be
removed by buffing lightly with a clean dry cloth.
To remove fingerprints or other marks, the partially reflective glass can be cleaned with a damp cloth using high quality household glass cleaner. The partially reflective glass should be completely dried with a lint free cloth. To prevent scratching, do not use abrasive cleaners or spray liquids on any surface.
Fireplace Surface Cleaning
Use warm water only to clean painted surfaces of the Compact Fireplace. Do not
use abrasive cleaners.
Servicing
Except for light bulb replacement and cleaning described above, an authorized
service representative should perform any other servicing.
Warranty
Two Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Empire electric
fireplace EF39. This limited warranty applies only to purchases made in any of
the 50 States of the USA (and the District of Columbia) except for Hawaii and
Alaska. This limited warranty applies to the original purchaser of the product
only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are the sole
responsibility of the owner/purchaser. Products purchased in Hawaii or Alaska
are not covered by this limited warranty. Products purchased in these States
are sold AS IS without warranty or condition of any kind (including, without
limitation, any implied warranties or conditions of merchantability or fitness
for a particular purpose) and the entire risk of as to the quality and
performance of the products is with the purchaser, and in the event of a
defect the purchaser assumes the entire cost of all necessary servicing or
repair.
What this limited warranty covers and for how long?
Products covered by this limited warranty have been tested and inspected prior
to shipment and, subject to the provisions of this warranty, Empire warrants
such products to be free from defects in material and workmanship for a period
of 2 years from the date of the first purchase of such products.
Empire fireplace surrounds (mantels} and trims covered by this limited
warranty have been tested and inspected prior to shipment and, subject to the
provisionsof this warranty, Empire warrants such products to be free from
defects in material and workmanship for a period of 1 year from the date of
first purchase of such products.
The limited 2 year warranty period for products other than fireplace surrounds
(mantels) and trims and the limited 1 year warranty period for fireplace
surrounds (mantels} and trims also applies to any implied warranties that may
exist under applicable law. Some jurisdictions do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply to the
purchaser.
What this limited warranty does not cover?
This limited warranty does not apply to products that have been repaired
(except by Empire or its authorized service representatives) or otherwise
altered. This limited warranty does further not apply to defects resulting
from misuse, abuse, accident, neglect, incorrect installation, improper
maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty?
Defects must be brought to the attention of Empire by contacting your dealer.
Please have proof of purchase, catalogue/model and serial numbers available.
Limited warranty service requires a proof of purchase of the product.
What Empire will do in the event of a defect?
In the event a product or part covered
by this limited warranty is proven to be defective in material or workmanship
during (i) the 2 year limited warranty period for products other than
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty
period for surrounds (mantels) and trims, you have the following rights:
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Empire will in its sole discretion either repair or replace such defective product or part without charge. If Empire is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely
made, Empire may, in lieu of repair or replacement, choose to refund the purchase price for such product or part. -
Limited warranty service will be performed solely by dealers or service agents of Empire authorized to provide limited warranty services.
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For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Empire will be responsible for all labor and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Empire’s dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.
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For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the purchaser to on-site or in-house warranty services. The purchaser is responsible for removal and transportation of the surrounds (mantels) and trims (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business. On-site or in-home services for surrounds (mantels) and trims may be performed at the purchaser’s specific request and expense at Empire’s then-current rates for such services. Empire will not be responsible for, and this limited warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product or part) including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labor costs. Such costs shall be the purchaser’s responsibility.
What Empire and its dealers and service agents are also not responsible
for:
IN NO EVENT WILL EMPIRE, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO
THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACTIIN TOR OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE
SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF EMPIRE OR ITS
DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT
WILL EMPIRE, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply?
This limited warranty gives you specific legal rights, and you may also have
other rights which vary from jurisdiction to jurisdiction. The provisions of
the United Nations Convention on Contracts for the Sale of Goods shall not
apply to this limited warranty or the sale of products covered by this limited
warranty.
Technical Support
If you have general questions about our products, please e-mail us at
info@empirecomfort.com.
If you have a service or repair question, please contact your dealer.
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