Johnson Controls IQ4 Hub Alarm Panel User Guide

IQ4 HUB USER GUIDE SECURITY & **SMARTHOME**

IQ4 Hub Alarm Panel

We hope you enjoy your new IQ4 Hub security and smart home platform. It will serve as the “brain” of your home for many years to come. With it you can control your lights, locks, thermostat, security and much more.
You won’t need a manual to operate your IQ4 Hub, but you can use this guide to learn more about the features of this amazing new device. We hope it will add to your home’s decor and make your home smarter and more energy efficient!
Document: IQ4H-UG-NA
Version: 1.0.0
Revised on 2206
Software Version: 4.2.0

USING YOUR SYSTEM: BASICS

Navigation
Move from page to page and access information on each page using finger touches, swipes, and scrolling.

Dismiss
To dismiss a pop up when you are done, swipe left or right to dismiss.

USING YOUR SYSTEM: MESSAGE CENTER

Message Center
Access your message center by touching the icon in the upper right corner. Once its open you’ll see three sections: Contact, Video Tutorials, Alerts/Alarms, and Messages.
(Note: This icon may appear different than shown, depending on your provider’s settings)

Contact
Easy access to your provider’s contact information, including phone number, email, and website. Video Tutorials
Watch videos to help you understand your system and service better.
To watch a video, touch a thumbnail. Video will begin playing automatically.
Video controls appear on screen, To exit, touch the “back” button.

Alerts/Alarms
Alerts and alarms from your system like low battery alerts, alarms, and power failures.
To dismiss, touch the circle to the left of the message and touch “OK” to remove it from your message center.
You can also remove all messages at once by touching “Acknowledge All”

Messages
Messages from your provider will also appear here.
To dismiss, touch the circle to the left of the message and touch “OK” to remove it from your message center.
You can also remove all messages at once by touching “Acknowledge All”

USING YOUR SYSTEM: EMERGENCY PANIC

Emergency Panic
If you have a police, fire, or medical emergency and your system is not armed or a sensor has not been triggered, you can send a manual emergency panic by touching the icon in the bottom right corner and selecting the type of emergency you are experiencing. (Note: based on your location, not all options may appear or be available to you.)

Two-Way Voice
If your provider offers Two-Way Voice service you’ll be able to speak to the monitoring agent from the speakers and microphone built right into your panel.

Alarm Types
Police: When touched it triggers the “Police” siren pattern and sends a police emergency signal to your provider’s monitoring station.
Fire: When touched it triggers the “Fire” siren pattern and sends a fire emergency signal to your provider’s monitoring station.
Emergency: When touched it triggers the “Emergency” siren pattern and sends an emergency signal to your provider’s monitoring station.
Canceling an Emergency Panic
To cancel an emergency panic, touch the “cancel” button and enter a valid user code.

USING YOUR SYSTEM: ARMING

Sensor List
Open or active sensors appear in a scrollable list on the right. Touch the icons in the upper right corner to switch your view to either “Active” or “All” sensors.

Sensor status:

| Open
---|---
| Closed
| Active
| Idle
| Unreachable
| Tampered
| Synchronizing
| Not Networked
| Open Bypassed
| Closed Bypassed

Arming Options
Quickly choose from “stay” or “away”

| Arming Stay
Arms doors and windows only
---|---
| Arming Away
Arms doors, windows and motions
| Additional Options
View additional arming options by touching the “>>” icon on the right side.

Additional Arming Options
Select these options before choosing your arming type

| Bypass
Touch the circle next to a sensor to bypass it during the arming sequence
---|---
| Exit Sounds
The panel beeps as the timer counts down.  Silence these beeps before you choose the arming type.
| Entry Delay
The panel will give you time to disarm once a “delay door” has been opened. Turn this off with a touch.

USING YOUR SYSTEM: DISARMING

Disarming your System
When your system is armed, there are multiple ways to disarm:
Disarming Manually
To manually disarm your panel, touch the icon in the center of the screen. You will be prompted to enter a valid code. Failure to enter a valid code with the time required will trigger the alarm.
When someone manually disarms the panel the built in camera will take a photo and save it on the camera page along with the date, time, and name of the user.
Disarming Remotely
To remotely disarm your panel, login to your mobile app and touch the “disarm” icon.
Download the Alarm.com app in the App store or Google Play

Disarming Automatically
You can connect your smartphone using Bluetooth and it will automatically disarm your IQ4 Hub from an “Armed Away” state when  it comes within range. To connect a phone, follow the steps shown.
Note: Remote disarming has not been evaluated by UL/cUL
Bluetooth Touchless Disarming
Step 1: Swipe down to access settings tray
Step 2:
Touch “SETTINGS”
Step 3:
Touch “ADVANCED SETTINGS”
Step 4:
Enter your code
Step 5:
Touch “BLUETOOTH DEVICES”
Step 6:
Put your Bluetooth device in “pairing” mode.
Step 7:
Touch “ADD DEVICE” The panel will begin searching for new devices in range (It may take up to 60 seconds)
Step 8:
Select your device from the list
Step 9:
Touch “Pair”
Step 10:
When the messages appear on your phone and IQ4 Hub, ensure the numbers match and touch “Pair” on each.

*You can connect up to five (5) smartphones for touchless disarming. You may need to enable this setting in your Bluetooth settings.

ALARM EVENTS

Alarms
If the alarm is triggered the IQ4 Hub will sound the siren and display a red alarm screen.

If your provider offers monitoring service, the panel will automatically contact your monitoring center using the dual path LTE and Wi-Fi connection.
To disarm, touch the screen and enter your passcode.
Two Way Voice
The built in microphones on the top of the panel and the Two-Way Voice speakers on the bottom of the panel activate after a connection to the monitoring station has been made.
False Alarms
In the event of a false alarm, press disarm and enter your user code. If your system is monitored, be ready to provide your verbal password to your security provider’s monitoring agent if they contact you. If you are NOT able to provide the correct verbal passcode, the authorities may be contacted.
Police
When the system is armed and the alarm is tripped or you touch the “Police” emergency button the alarm sounds with the “Intrusion” siren and then activates the Two-Way Voice microphone and speaker, if available.
Fire
When a Smoke or Carbon Monoxide detector is triggered or someone taps the “Fire” panic on the IQ4 Hub the alarm sounds with the “Fire” siren and then activates the Two-Way Voice microphone and speaker, if available.
Emergency
When you press an IQ Pendant or trigger an emergency signal from the IQ4 Hub, the alarm sounds with the “Emergency” siren and then activates the Two-Way Voice microphone and speaker.
Preventing false alarms:
False alarms are a terrible waste of your public service resources, and can erode your relationship with local authorities. In some areas, authorities even charge a fee for false dispatches.
Here’s some tips for avoiding false alarms:
-Use your system regularly, be comfortable with its operation.
-Make sure everyone who has access to your home has a valid access code and is familiar with how to use the system.
-Ensure the doors you use the most are set up with delays to give you enough time to disarm the system when you open a door.
-Test your system regularly
-Develop a routine.
-Use alternative methods for arming and disarming (mobile app, bluetooth disarming, etc.)

USING YOUR SYSTEM: SETTINGS

Settings Tray
Access common settings by swiping down from the top of the screen.

Settings Page
From here you can adjust individual sound settings, change your weather temperature from Fahrenheit to Celsius, see the status of your security and smart home devices, and more.

SETTINGS: PHOTO FRAME

Photo Frame
When your panel is not in use, it turns into a customizable photo frame.
Settings
Inside settings you can choose whether you want photos or a weather clock, if you want the panel to turn itself off automatically in the evenings, and more.

• Add Photos
  To add your own photos:
  Touch “ADD”
  Touch the drop down to select from various
  Wi-Fi photo packs (Default, Buildings,
  Flowers, etc) or to load photos via Bluetooth or the built-in Panel Access Point (Panel AP).
  Note: Only Android phones may load photos over
  Bluetooth. All other phones need to use the Panel AP to load photos wirelessly.
  Touch “Replace All Photos” if selecting one of the Wifi photo packs. For Bluetooth and Panel AP, follow the on-screen prompts to load your own photos from your device.

Delete
Touch a photo to select it. Touch “Delete” to delete it from your panel

SETTINGS: ADDING A USER

User Types
You can add up to 242 users to your system, each with a custom name and access level you allow.
Master: Access panel functions, camera, and system settings.
User: Access panel functions, camera, but NOT system settings.
Guest: Used to give arm and disarm access to those users who will use the panel on a temporary basis
Expiration Date: Choose a specific date that will disable a user code automatically.

*Default master code is 1234. For security purposes this code should be changed once the system has been installed in your home

Notifications
By creating individual users, you can set up custom text notifications when they access or use your system, keeping you connected no matter where you are.

Add User Screen
Once on the “Add User” screen you can create a custom name and user code and indicate whether you want this person to be a Master, User, or Guest.

SETTINGS: TESTING YOUR SYSTEM

Testing Regularly
You should test your system regularly to ensure it is operating at peak efficiency. The IQ4 Hub has a number of tests built in that are easy to perform:

| Wi-Fi Test
Run this test every 30 days or if the IQ4 Hub’s Wi-Fi connection seems to be failing.
---|---
| Sensor Test
Run this test every 30 days.  As you start the test, open and close your doors, windows, and move in front of your motion sensors to ensure they work as expected.
| Cellular/LTE Test
Run this test if your panel seems to have lost its ability to send and receive signals.
| Image Sensor Config
Run this test if your image sensors stop working
| Z-Wave Test
A series of Z-Wave tests to optimize your smart home network.  “Reconfigure network” is your most useful test, repairing your network for you.
| Dual Path Test
Run this test if your panel seems to have lost its ability to send and receive signals.
| Panel Glass Break Test
Use this to test your panel’s microphone
| Panel Test
Use this every 30 days to test a variety of panel functions

Encounter a Problem?
If you encounter a problem with your system, contact your provider right away.
Touch “Message Center” in the upper right corner of your panel to get your provider’s contact information

*Default master code is 1234. For security purposes this code should be changed once the system has been installed in your home

USING YOUR SYSTEM: LIGHTS
Light Control
You can add up to 80 Z-Wave lights, lamp modules, or lightbulbs to your IQ4 Hub. This will allow you to control your lights locally on the panel and also from your mobile app. Once your first light is added to your system, the lights page will appear. Simply swipe over to access it.

USING YOUR SYSTEM: LOCKS
Lock Control
You can add up to 6 Z-Wave locks to your IQ4 Hub. This will allow you to control your locks locally on the panel and also from your mobile app. Once your first lock is added to your system, the lock page will appear.
Simply swipe over to access it. If you have more than one lock swipe up and down to access each one.

USING YOUR SYSTEM: THERMOSTAT

Thermostat Control
You can add up to 10 thermostats to your IQ4 Hub. This allows you to control the temperature in your home locally on the panel and also from your mobile app. Once your first thermostat is added to your system, the thermostat page will appear. Simply swipe over to access it. If you have more than one thermostat swipe up and down to access each one.

USING YOUR SYSTEM: GARAGE DOOR

Garage Control
You can add up to 10 Z-Wave overhead garage door controllers to your IQ4 Hub. This allows you to control the door from your panel and also from your mobile app. Once your first garage opener is added to your system, the garage page will appear. Simply swipe over to access it. If you have more than one overhead garage door swipe up and down to access each one.

USING YOUR SYSTEM: LIVE VIEW

Live View
Easily view the live video feed from your Alarm.com video cameras on the 7” panel screen. This page will appear automatically if cameras are added to the account and the authorization has been given on the Alarm.com customer website. Supports live view of up to 40 cameras.

USING YOUR SYSTEM: LIVE VIEW WITH AUDIO

Live View with Audio
Listen in and speak to any room in the house using the Qolsys Live View with Audio feature. This can be done from your mobile app or right from the 7” touch screen. If your camera supports two-way audio, the talk button will automatically appear on the live view page.

LIVE VIEW ~ with Audio ~ ON PANEL

USING YOUR SYSTEM: LIVE ANSWER

Live Answer for Doorbell Cameras
You can now talk directly to whoever is at your front door using the new Live Answer feature on your IQ4 Hub.
When your doorbell button is pushed, video with audio will automatically pop up on your 7” touchscreen. You can answer the call, disarm the system and unlock the door all from the same screen. This allows you to verify who is at your front door and if you choose, let them in. Compatible with all Alarm.com doorbell camera models.

USING YOUR SYSTEM: MANAGE MY SYSTEM

Manage My System
Make sure you are always connected to your home Wi-Fi network and that your software is up to date. You can also manage your Bluetooth connected devices directly from this screen.

OPTIONAL SETTINGS: SCENES

Alarm.com Scenes
If enabled by your dealer, Alarm.com Scenes allow you to control multiple devices with the click of a single button right from your touchscreen. Each option is a multidevice command that coordinates different smart devices to accomplish
a complex task. Smart Scenes must be setup and customized from your Alarm.com customer portal before they can be used from the panel.

USING YOUR SYSTEM: PARTITIONS

PARTITIONS
The IQ4 Hub allows for up to 4 partitions to be programmed. Partitions allows for the creation of zone groups in a home or building so that users can arm some sections of the property while leaving other areas disarmed. Partitioning enables greater personalization and functionality while simplifying installation. Each partition controls its local zone status, alerts and notifications. Any area or zone the needs to be armed or disarmed separately from the rest of the structure can be turned into a partition.

USING YOUR SYSTEM: PARTITIONS

Partitions Access
When the panel is locked or the screen times out, you will be required to re- enter your code to gain access. The code you enter will determine which partition you enter. Different codes may gain access to all four partitions at once or to one individual partition.
User Codes
Master codes give full access to Advanced Settings. Because the Master code would be entered here, you will not have to re-enter your code to gain access to the settings menu.
User codes can be assigned to give access to arming and disarming functions in a particular partition. To assign single or multiple partitions access to a User code, enter the panel using the Master code and edit permissions in the User Management settings menu.
Important Note: If 6-digit codes are enabled in the panel but not changed in User Management, the panel will add two Zeros to the end of the original code. Example: If original user code is 1234 and 6- digit codes are enabled but the user code isn’t changed, the new user code will be 123400.
User Access
When creating a new user, you will be given the option to grant that user access to individual partition or all partitions. Only the number or partitions programmed will show up here. Simply check the box next to the desired option.

Exclusions:
You cannot partition Z-Wave or Alarm.com cameras today. This functionality will come at a later date via software update. Global sounds and sirens can be turned on from the Sound menu when partitions are enabled. When global sounds and sirens are turned on, all sounds and sirens will sound across all partitions.

OPTIONAL SETTINGS: WELLNESS

WELLNESS
The Wellness page is an optional page that if enabled by your dealer, allows quick and easy access to your emergency panic for more robust senior care installations. This page replaces the Security and Arming page as your default, home page to simplify use and access to help. The check in and check out feature notifies you when assisted living caregivers arrive and leave so that you have peace of mind knowing that your loved one is getting the care they need and deserve.

Emergency Panic
Check emergency panic button is now the focal point of your home page. When you press or trigger an emergency signal from the IQ4 Hub, the alarm sounds with the “Emergency” siren and then activates the Two-Way Voice microphone and speaker.
Check in and Check Out
The Check In and Check Out function will help you know when the caregiver comes and goes and sends you their picture. When  the Check In or Check Out buttons arepressed, the caregiver will be required to enter their code. This allows you to assign different codes to different caregivers so that you can verify who is showing up and how long they stayed.

LEGAL

FCC REGULATORY INFORMATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with radiation exposure limits set forth for uncontrolled environment. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 27 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter.
IMPORTANT: Changes or modifications not expressly approved by Qolsys, Inc. could void the user’s authority to operate the Product.
IC REGULATORY INFORMATION
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Cautions:

1. Devices operating in the 5150-5250 MHz frequency band are restricted to operate in-door only.
2. Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
3. Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

FCC/IC STATEMENT
Changes or modifications not expressly approved by Qolsys can void the user’s authority to operate the Product. This Product has been tested and found to comply with FCC Rules.
This Product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this Product does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.
2. Increase the separation between the Product and receiver.
3. Connect the affected equipment and the Product to separate outlets, on different branch circuits. Consult the dealer or an experienced radio/TV technician for help.

Household Fire Safety Audit
Read this section for important information about fire safety. Most fires occur in the home. To minimize this danger, we recommend that a household fire safety audit be conducted and a fire escape plan be developed.

1. Are all electrical appliances and outlets in a safe condition? Check for frayed cords, overloaded lighting circuits, etc. If you are uncertain about the condition of your electrical appliances or household service, have a professional evaluate these units.
2. Are all flammable liquids stored safely in closed containers in a well-ventilated cool area? Cleaning with flammable liquids should be avoided.
3. Are fire-hazardous materials (e.g., matches) well out of reach of children?
4. Are furnaces and wood-burning appliances properly installed, clean and in good working order? Have a professional evaluate these appliances.

Fire Escape Planning
There is often very little time between the detection of a fire and the time it becomes deadly. It is thus very important that a family escape plan be developed and rehearsed.

1. Every family member should participate in developing the escape plan.
2. Study the possible escape routes from each location within the house. Since many fires occur at night, special attention should be given to the escape routes from sleeping quarters.
3. Escape from a bedroom must be possible without opening the interior door.

Consider the following when making your escape plans:

1. Make sure that all border doors and windows are easily opened. Ensure that they are not painted shut, and that their locking mechanisms operate smoothly.

2. If opening or using the exit is too difficult for children, the elderly or handicapped, plans for rescue should be developed.
   This includes making sure that those who are to perform the rescue can promptly hear the fire warning signal.

3. If the exit is above the ground level, an approved fire ladder or rope should be provided as well as training in its use.

4. Exits on the ground level should be kept clear. Be sure to remove snow from exterior patio doors in winter; outdoor furniture or equipment should not block exits.

5. Each person should know the predetermined assembly point where everyone can be accounted for (e.g., across the street or at a neighbor’s house). Once everyone is out of the building, call the fire department.

6. A good plan emphasizes quick escape. Do not investigate or attempt to fight the fire, and do not gather belongings as this can waste valuable time. Once outside, do not re-enter the house. Wait for the fire department.

7. Write the fire escape plan down and rehearse it frequently so that should an emergency arise, everyone will know what to do. Revise the plan as conditions change, such as the number of people in the home, or if there are changes to the building’s construction.

8. Make sure your fire warning system is operational by conducting weekly tests. If you are unsure about system operation, contact your installer.

9. We recommend that you contact your local fire department and request further information on fire safety and escape planning. If available, have your local fire prevention officer conduct an in- house fire safety inspection.

References

• Alarm.com | Best Smart Security Alarm & Monitoring Systems

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