MAJESTIC JADE42IL-B 32 Inch Linear Direct Vent Gas Fireplace Instruction Manual

MAJESTIC JADE42IL-B 32 Inch Linear Direct Vent Gas Fireplace

Specifications

• Model: MAJESTIC JADE42IL-B
• Gas Type: As indicated on the rating plate
• Installation: OEM installation in manufactured home (USA only) or mobile home
• Safety Standard: Title 24 CFR, Part 3280 (USA) or CAN/CSA Z240 MH Series (Canada)

Product Usage Instructions

Safety Precautions

It is crucial to follow all safety warnings and precautions to prevent any risk of fire, injury, or property damage.

Some key safety tips include:

• Avoid storing instruction manuals inside the fireplace cavity due to the risk of fire.
• Keep the manual outside the appliance and retain it for future reference.
• Do not attempt to light the appliance or touch any electrical switch in case of suspicion of a gas leak.
• If there is a gas leak, leave the building immediately, and call the gas supplier or fire department from a safe location.
• Ensure children do not touch the hot glass and use the provided barrier for added safety.

Installation

• Before operating the fireplace, ensure it is correctly installed following the manufacturer’s instructions and relevant safety standards based on your location.

Operation

• Read the owner’s manual thoroughly before using the gas fireplace. Pay special attention to caution and warnings to ensure safe operation. Always wait for the glass to cool down before touching it.

Maintenance

• Regular maintenance is essential for the efficient and safe operation of your Majestic gas fireplace. Follow the maintenance guidelines provided in the manual to keep your fireplace in top condition.

FAQ

Q: Can this gas fireplace be converted for use with other gases?

A: No, this appliance is not convertible for use with other gases unless a certified kit is used.

Q: Is the decorative barrier included with the appliance purchase?

A: No, the decorative barrier front must be ordered separately at the time of appliance purchase for additional safety measures.

• CAUTION! Risk of Fire! DO NOT store instruction manuals inside the fireplace cavity.
• High temperatures could cause a fire.
• INSTALLER: Leave this manual with the appliance, not inside the appliance.
• CONSUMER: Retain this manual for future reference. Do not store it inside the appliance. Contact your dealer with questions regarding installation, operation, or service.
• NOTICE: DO NOT discard this manual!
• This appliance may be installed as an OEM installation in a manufactured home (USA only) or mobile home and must be installed under the manufacturer’s instructions and the Manufactured Home Construction and Safety Standard, Title 24 CFR, Part 3280 in the United States, or the Standard for Installation in Mobile Homes, CAN/CSA Z240 MH Series, in Canada.
• This appliance is only for use with the type(s) of gas indicated on the rating plate. This appliance is not convertible for use with other gases unless a certified kit is used.
• WARNING: FIRE OR EXPLOSION HAZARD
• Failure to follow safety warnings exactly could result in serious injury, death, or property damage.
• DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
• What to do if you smell gas
• DO NOT try to light any appliance.
• DO NOT touch any electrical switch. DO NOT use any phone in your building.
• Leave the building immediately.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas suppliers’ instructions.
• If you cannot reach your gas supplier, call the fire department.
• Installation and service must be performed by a qualified installer, service agency, or gas supplier.
• DANGER HOT GLASS WILL CAUSE BURNS.
• DO NOT TOUCH THE GLASS UNTIL COOLED.
• NEVER ALLOW CHILDREN TO TOUCH GLASS.
• A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and must be installed for the protection of children and other at-risk individuals.
• Decorative barrier front must be ordered separately at the time of appliance purchase.

Welcome

• Read this manual before operating this appliance.
• Please retain this Owner’s Manual for future reference.
• Read the Installation Manual before making any installation or finishing changes.

Congratulations

• Congratulations on selecting a Majestic gas fireplace, an elegant and clean alternative to wood-burning fireplaces. The Majestic gas fireplace you have selected is designed to provide the utmost safety, reliability, and efficiency.
• As the owner of a new fireplace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.
• This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals.
• The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.
• Your new Majestic gas fireplace will give you years of durable use and trouble-free enjoyment. Welcome to the Majestic family of fireplace products!

Local Dealer Information

• DEALER: Fill in your name, address, phone, and email information here and appliance information below.
• Dealer Name: _ ____
• Address: _____
• Phone: _ _____
• Email: ___

Appliance Information:

• Brand: ____
• Model Name: ___
• Serial Number: __
• Date Installed: __

Listing Label Information/Location

The model information regarding your specific fireplace can be found on the rating plate located in the control area of the fireplace behind the lower access panel. The rating plate can pivot up for viewing.

Safety Alert Key

• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
• Note: The term “recommend” or “recommended” does not indicate a requirement.
• It is a best practice suggested by Hearth & Home Technologies®.

Limited Lifetime Warranty

Hearth & Home Technologies LLC  LIMITED LIFETIME WARRANTY
Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain parts outlined in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.

WARRANTY COVERAGE:

HHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage outlined in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.

WARRANTY PERIOD:

• Warranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.
• The term “Lifetime” in the table below is defined as 20 years from the beginning date of warranty coverage for gas appliances, and 10 years from the beginning date of warranty coverage for wood and pellet appliances.
• These periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.

WARRANTY CONDITIONS:

• Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.
• This Warranty is only valid while the applicable Product remains at the site of original installation.
• This Warranty is only valid in the country in which the HHT-authorized dealer or distributor that sold the applicable Product is authorized to sell the applicable Product.
• Contact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide the necessary parts, contact the nearest HHT-authorized dealer or supplier.
• Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.
• No HHT consumer should bear the cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty.
• Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.

WARRANTY EXCLUSIONS:

• This Warranty does not cover the following.
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in the color of interior and exterior surface finishes may occur. This is not a flaw and is not covered under the Warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the Warranty Period are not covered. These parts include paint, wood and pellet gaskets, firebricks, grates, flame guides, batteries, and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this noise are not covered by this Warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the applicable Product in accordance with the installation instructions, operating instructions, and listing agent identification label furnished with the applicable Product; (2) failure to install the applicable Product in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in the operation instructions; (7) installation or use of components not supplied with the applicable Product or any other components not expressly authorized and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the applicable Product.
• Non-HHT venting components, hearth connections, or other accessories used in conjunction with the applicable Product.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas applicable Product is installed.
• HHT’s obligation under this Warranty does not extend to the Product’s capability to heat the desired space.
• Information is provided to assist the consumer and the dealer in selecting the proper product for the application.
• Consideration must be given to the Product location and configuration, environmental conditions, insulation, and air tightness of the structure.

This warranty is void if:

• The applicable Product has been over-fired and operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals.
• Over-firing can be identified by, but not limited to, warped plates or tubes, deformation/warping of interior cast iron structure or components, rust-colored cast iron, bubbling, cracking, and discoloration of steel or enamel finishes.
• The applicable Product is subjected to prolonged periods of dampness or condensation.
• There is any damage to the applicable Product due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation.

LIMITATIONS OF REMEDIES AND LIABILITY:

EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN. The owner’s exclusive remedy and HHT’s sole obligation under this Warranty or in contract, tort or otherwise, shall be limited to replacement of the Component Part(s), repair of the Component Part(s), or refund of the original purchase price of the applicable Product(s), as specified above; provided, however, that (i) if HHT is unable to provide replacement of the Component Part(s) and repair of the Component Part(s) is not commercially practicable or cannot be timely made, or (ii) the customer is willing to accept a refund of the purchase price of the applicable Product(s), HHT may discharge all such obligations by refunding the purchase price of the applicable Product. In no event will HHT be liable for any incidental or consequential damages caused by defects in the applicable Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights and you may also have other rights which vary from State to State. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE FOR THE APPLICABLE PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Product Specific Information

Appliance Certification

• MODELS: JADE42IN-B, JADE42IL-B, JADE32IN-B
• LABORATORY: Underwriters Laboratories, Inc. (UL) TYPE: Direct Vent Heater STANDARD: CSA / ANSI Z21.88-2019  CSA 2.33-2019
• This product is listed to ANSI standards for “Vented Gas Fireplace Heaters” and applicable sections of “Gas Burning Heating Appliances for Manufactured Homes and Recreational Vehicles”, and “Gas Fired Appliances for Use at High Altitudes”.
• Also Certified for Installation in a Bedroom or a Bedsitting Room.
• NOTICE: This installation must conform with local codes. In the absence of local codes, you must comply with the National Fuel Gas Code, ANSI Z223.1-latest edition in the U.S.A., and the CAN/CGA B149 Installation Codes in Canada.
• NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE. This appliance is tested and approved as either supplemental room heat or as a decorative appliance. It should not be factored as primary heat in residential heating calculations.
• Installation and service of this appliance should be performed by qualified personnel. Hearth & Home Technologies recommends HHT factory-trained or NFI-certified professionals.

Glass Specifications

• Hearth & Home Technologies appliances manufactured with tempered glass may be installed in hazardous locations such as bathtub enclosures as defined by the Consumer Product Safety Commission (CPSC). The tempered glass has been tested and certified to the requirements of ANSI Z97.1 and CPSC 16 CFR 1202 (Safety Glazing Certification Council SGCC# 1595 and 1597. Architectural Testing, Inc. Reports 02-31919.01 and 02-31917.01).
• This statement complies with CPSC 16 CFR Section 1201.5 “Certification and labeling requirements” which refers to 15 U.S. Code (USC) 2063 stating “…Such certificate shall accompany the product or shall otherwise be furnished to any distributor or retailer to whom the product is delivered.”
• Some local building codes require the use of tempered glass with permanent markings in such locations. Glass meeting this requirement is available from the factory. Please contact your dealer or distributor to order.

BTU Specifications

Models (U.S. or Canada)| Maximum Input BTU/h| Minimum Input BTU/h| Orifice Size (DMS)
---|---|---|---
JADE42IN-B (NG)| (0-2000 FT)| 25,250| 17,500| #42
JADE42IL-B (PROPANE)| (0-2000 FT)| 23,500| 17,500| .057
JADE32IN-B (NG)| (0-2000 FT)| 19,000| 13,250| #45
JADE32IN-B (PROPANE)| (0-2000 FT)| 16,500| 12,750| 1.25 mm

Important Safety and Operating Information

Appliance Safety

• WARNING! DO NOT operate the fireplace before reading and understanding operating instructions.
• Failure to operate the fireplace according to operating instructions could cause fire or injury.
• DANGER HOT GLASS WILL CAUSE BURNS.
• DO NOT TOUCH THE GLASS UNTIL COOLED.
• NEVER ALLOW CHILDREN TO TOUCH GLASS.
• Keep children away.
• CAREFULLY SUPERVISE children in same room as the fireplace.
• Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition.
• High temperatures may ignite clothing or other flammable materials.
• Clothing, furniture, draperies, and other flammable materials must not be placed on or near the appliance.
• A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and must be installed for the protection of children and other at-risk individuals.
• DO NOT operate the appliance with the barrier removed. If the barrier becomes damaged, the barrier must be replaced with the manufacturer’s barrier for this appliance.
• Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.
• WARNING! Choking Hazard! Keep rock media out of reach of children.
• Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children, and others may be susceptible to accidental contact burns.
• A physical barrier is recommended if there are at-risk individuals in the house. To restrict access to a fireplace or stove, install an adjustable safety gate to keep toddlers, young children, and other at-risk individuals out of the room and away from hot surfaces.
• Install a switch lock or a wall/remote control with a child protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fireplace, whether operating or cooling down.
• Teach children to NEVER touch the fireplace.
• Consider not using the fireplace when children will be present.
• Contact your dealer for more information, or visit www.hpba.org/Product-Info/Fireplace-Stove-Heater/Glass-Fronts-Safety.
• To prevent unintended operation when not using your fireplace for an extended time (summer months, vacations, trips, etc).
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug the 6-volt adapter plug (IPI) and remove the batteries on IPI models.
• Set the selector switch on the control module to the OFF position and remove the batteries.
• WARNING: This product and the fuels used to operate this product (liquid propane or natural gas), and the products of combustion of such fuels, can expose you to chemicals including benzene, which is known to the State of California to cause cancer and reproductive harm. For more information go to: www.P65Warnings.ca.gov.

Clear Space

• WARNING! DO NOT place combustible objects in front of the fireplace or block fireplace openings. High tempera-tures could start a fire. See Figure 3.1.
• Avoid placing candles and other heat-sensitive objects on the mantel or hearth. Heat could damage these objects.

General Operating Parts

• Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are discussed.

Fuel Specifications

• WARNING! Risk of Fire or Explosion! The appliance must be set up for compatible gas type!
• This appliance is designed to operate on either natural gas or propane. Make sure the appliance is compatible with the gas type selected for the installation site.
• Conversions must be made by a qualified service technician using Hearth & Home Technologies specified and approved parts.

Wall and Mantel Temperatures ANSI/CSA Standards

• The American National Standards Institute (ANSI) and Canadian Standards Association (CSA) write the safety and performance standards to which all gas fireplaces are tested.
• The following are the allowable temperatures around and on a gas fireplace per the ANSI/CSA standards.
• Combustible Mantel and Surfaces around a Fireplace The allowable temperature rise above ambient is 117°F for all exposed combustible surfaces around the fireplace, including the mantel, when installed according to the installation instructions.
• Non-combustible surfaces and mantels do not have a maximum temperature limit; however, the installation instructions must still be followed for any restrictions on the placement of non-combustible materials on or around the fireplace.
• Example: The mantel above a fireplace in a room that is 70°F is allowed to reach but not exceed 187°F (70°F+117°F = 187°F).

Good Faith Wall Surface/TV Guidelines

• NOTICE: Surface temperatures listed above are taken with a temperature measuring probe as prescribed by the test standard used for appliance certification.
• Temperatures on walls or mantels taken with an infrared thermometer may yield increased temperatures of up to 30 °F (17 °C) or more depending on the thermometer settings and material characteristics being measured.
• Use appropriate finishing materials that can withstand these conditions.
• For additional finishing guidelines, see Section 10 in the appliance installation manual.

Good Faith Guidelines for TV Installations Above Appliance

Notes:

1. These are good faith recommended clearances only and not a guarantee of compliance with all TV manufacturers’ maximum allowable operating temperatures.
2. Since every home has unique airflow characteristics and maximum allowable operating temperatures can vary from manufacturer to manufacturer and from model to model, actual TV temperatures should be validated at the time of each installation. TVs should not be used in situations where the actual TV temperature exceeds the manufacturers’ maximum allowable operating temperatures identified in the TV’s technical specifications. Contact the TV manufacturer directly if you cannot locate this information or have questions regarding the information.
3. Mantel height and depth must conform to mantle requirements specified in the fireplace installation manual.
4. C dimension is taken from the top of the hood or fireplace opening.
5. Suggestions on how to further reduce TV temperatures:
   • a. Increase the “A” dimension.
   • b. Increase the “C” dimension, however, increasing the “B” dimension beyond the maximum recommended typically results in higher temperatures.

Good Faith Guidelines for TV Installations Above a Fireplace with Passive Heat Option

• This diagram specific to these models: JADE32IN-B, JADE42IN-B, JADE42IL-B
• Mesh screen required for front discharge or open top discharge passive heat installations with a discharge opening of three inches or greater.
• NOTE: The TV installation requirements are the same regardless of whether the Passive Heat kit is installed with a top discharge, side discharge, or open top discharge.
• NOTE: No mantel required with Passive Heat or Smart-WallTM Optional Heat Management System.
• A” dimension taken from the top of the appliance opening to the bottom of the TV.
• B” dimension is taken from the back of the TV to the wall behind the TV. This 2-inch minimum air gap must be maintained and not blocked by any object.
• C” dimension is taken from the top of the TV to the bottom or discharge opening.
• Note: When the Smart-Wall™ TV heat management option is installed, refer to the detailed instructions included with that kit.

1. Each of the clearances described above is the minimum required to maintain your TV’s operating temperature within the manufacturer’s specified maximum operating temperature when operating the fireplace appliance, Smart-Wall™ Air Duct Kit and your TV within a room with an ambient temperature of not more than 75 degrees Fahrenheit.
2. Since every home has unique airflow characteristics and maximum allowable operating temperatures can vary from manufacturer to manufacturer and from model to model, actual TV temperatures should be validated at the time of each installation. TVs should not be used in situations where the actual TV temperature exceeds the manufacturers’ maximum allowable operating temperatures identified in the TV’s technical specifications. If the maximum allowable operating temperature for a TV is less than 100 degrees Fahrenheit you should not use your TV with this application as damage to your TV may occur. Contact the TV manufacturer directly if you cannot locate this information or have questions regarding this information.
3. A” dimension taken from the top of the appliance opening to the bottom of the TV.
4. B” dimension taken from back of the TV to the wall behind the TV. This 3-inch minimum air gap must be maintained and not blocked with any object.
5. C” dimension is taken from the top of the appliance opening to the ceiling.

Before Lighting Appliance

• Before operating this fireplace for the first time, it is recommended that a qualified service technician.
• Verify all shipping materials have been removed from inside and/or underneath the firebox.
• Review proper placement of logs, ember material, and/or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position and that the integral barrier is in place.
• WARNING! Risk of Fire or Asphyxiation! DO NOT operate the fireplace with the fixed glass assembly removed.

Lighting Instructions (IPI)

Appliance Break-In

• Follow the initial break-in procedure below to cure the materials used to manufacture the fireplace and the finishing materials around it.
• The fireplace should be run for three to four hours continuously on high.
• Turn the fireplace off and allow it to cool completely.
• Remove fixed glass assembly. See Section 4. B.
• Clean fixed glass assembly. See Section 4. B.
• Replace the fixed glass assembly and run continuously on high for an additional 6-12 hours.
• Note: Some IPI systems have a safety feature that automatically shuts down the fireplace after 9 hours of continuous operation without receiving a command from the remote control. If this occurs, restart the appliance.
• NOTICE! Open windows for air circulation during fireplace break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.

Heat Management Heat Output

• Change the hi/lo setting on the valve
• Change fan speed

Burn Rate

• The JADE32IN-B/JADE42IN-B/JADE42IL-B models have a variable burn rate which is controlled by the remote control. Therefore the flame height is adjustable.
• The flame height may be adjusted as desired by locating the flame option on the remote control and adjusting up or down to the desired flame height.

Optional Heat Management Systems

• An optional heat management system, which allows the heat from the appliance to be redirected as desired, may be installed with this appliance. It may be either a Heat-Zone®-Gas, which diverts heat into an adjacent room, and/or a HEAT-OUT-GAS which will divert heat outside the home/building, a Smart-Wall™ TV Kit, which allows you to bring the warmth from your fireplace to the rest of your home, up to 20 feet away, and/or a Passive Heat kit which disperses the heat into the same room as the fireplace.
• Refer to Section 6 of the appliance installation manual to confirm which of the heat management systems may be installed together. All heat management systems must be installed by a qualified service technician at the time of appliance installation.

Optional Heat-Zone-Gas Kit

• The HEAT-ZONE-GAS heat management option is available for use with the JADE32IN-B/JADE42IN-B/JADE-42IL-B appliances and must be used in conjunction with the IFT-RC400 control.
• The Heat-Zone Kit draws heat from your fireplace to an adjacent room in your home, up to 20 feet away.

Optional Heat-Out-Gas Kit

• The HEAT-OUT-GAS heat management option is available for use with the JADE32IN-B/JADE42IN-B/JADE42IL-B appliances and is operated with a wall switch.
• The Heat-Out-Gas kit draws heat from your fireplace and directs it outside, up to 25 feet away.

Optional Smart-Wall™ TV Kit

• The Smart-Wall™ TV Kit heat management option is available for use with the JADE32IN-B/JADE42IN-B/JADE42IL-B appliances. Safely place a TV 12 inches above the fireplace.
• The Smart-Wall™ TV kit must be used in conjunction with the IFT-RC400 remote control. The Smart-Wall™ TV kit is not compatible with a power vent, fan, or passive heat.

Optional Passive Heat Kit (PH-LINEAR)

• The Passive Heat heat management option is available for use with the JADE32IN-B/JADE42IN-B/JADE42IL-B appliances.
• The Passive Heat Kit allows the heat to be vented into the room through one front discharge, two side discharges or an open top discharge while the fire-place is in operation.
• Passive Heat can be used in conjunction with HEAT-ZONE-GAS or HEAT-OUT-GAS kit. Passive Heat is not compatible with the optional fan kit.

Operation During A Power Outage

• The IntelliFire Touch® intermittent pilot ignition system comes with a battery backup system that enables the system to operate in a power outage. The system offers a seamless transition from household AC power to battery backup. A factory-installed battery pack is located in the control cavity of the appliance. See Figure 3.8. Battery longevity and performance will be affected by long-term exposure to the service temperatures of this appliance.
• NOTICE: Batteries should only be used as a power source in the event of an emergency power outage. Batteries should not be used as a primary long-term power source. Batteries tend to corrode over time.
• Note: The battery backup system is disabled if either a Power Vent option or the Smart-Wall™ option has been installed for use with this appliance.

To Operate Fireplace Using Battery Power (DC):

1. The battery pack is located in the control cavity of the appliance. To access the control cavity of the appliance Remove the decorative barrier front and glass assembly.
   • See Section 4 for instructions on glass assembly removal. See Figure 3.8 for the location of a battery pack.
2. Locate the battery pack and remove it from the control cavity. It is held in place by a hook and loop fastener. Insert four AA cell batteries.
   • Battery polarity must be correct or module damage will occur. See Figure 3.8. A complete wiring diagram is included in the Electrical section of the appliance Installation Manual.
3. Turn the appliance on according to the instructions below for the appropriate type of control.
   • Standard Wall Switch or Factory-Installed ON/OFF Switch.
   • Toggle the switch as you would under normal circumstances.

Wireless Remote:

• The remote receiver is integrated into the ignition module.
• Use the remote to turn the appliance on.
• To preserve battery life, do not use the HI/LO flame or THERMOSTAT options.

Ignition Module:

• Locate the ignition module in the control cavity.
• Slide the ON/REMOTE/OFF switch to the ON position.
• NOTICE: Some functionality will be lost when using battery backup including fan, lights, or any other auxiliary functions that require household 110-120 VAC power.
• To Return to Operation Using Electrical (AC) Power

Standard Wall Switch or Factory-Installed ON/OFF Switch:

• Toggle the switch to OFF and remove the batteries from the battery tray. Replace the door or decorative barrier front on the appliance.

Wireless Remote:

• Slide the ON/REMOTE/OFF switch to the REMOTE position. Remove the batteries from the battery tray.
• Replace the door or decorative barrier front on the appliance.

Ignition Module:

• Slide the ON/REMOTE/OFF switch to the REMOTE position.
• Remove the batteries from the battery tray. Replace the door or decorative barrier front on the appliance.

Detailed Component Operating Instructions – IntelliFire Touch® IFT-ECM Detailed Operating Instruction

The IFT-RC400 and IFT-RC150 remotes are an option for this model.

1. The Electronic Control Module (IFT-ECM) has a three-position ON/OFF/REMOTE selector switch that must be set for proper operation. See Figure 3.9. When changing switch positions, it is important to pause in each position for 1-2 seconds.
   • OFF Position:
   • The appliance will not respond to any commands from a wired wall switch, IFT-RC150 or IFT-RC400 remote controls.
   • The unit should be in the OFF position during service, and fuel conversion, and reset the IFT-ECM in the event the system goes into a LOCK-OUT mode as the result of a system error.
   • When switched to the OFF position while the appliance is operating, the system will shut down.
   • ON Position:
   • The appliance will ignite and run continuously at the HI flame setting. No adjustment in flame height is possible.
   • Remote Position:
   • The remote position allows the operation of the appliance from a wired wall switch, IFT-RC400 or IFT-RC150 remote controls. The IFT-ECM switch must be in this position to pair the IFT-ECM with the IFT-ACM (if installed), and/or IFT-RC400 and
   • IFTRC150 remote controls. See the IFT-RC400 or IFTRC150 installation manual for detailed instructions on pairing the IFT-ECM with the remote controls.
   • After successfully pairing an IFT-RC400, all installed accessories can be controlled by the IFT-RC400 (see IFT-RC400 user manual). The RC150 allows the user to turn ON/OFF the flame in the appliance and activate the Cold Climate mode if desired.
   • The IFT-ECM has a safety feature that will automatically shut down the fireplace after 9 hours of continuous operation without receiving a command from the IFT-RC400 or IFT-RC150.
   • The IFT-ECM has a safety feature that will automatically shut down the fireplace after 9 hours of continuous operation in the ON position, except when operated in active thermostat mode.
2. If multiple control options are installed, the IFT-ECM will respond to the last command from the wired wall switch, IFT-RC400 or IFT-RC150. The wired wall switch is NOT available if a Power Vent is used.
3. The Pilot button on the IFT-ECM activates the Cold Climate function of the fireplace. This function lights the pilot flame ONLY to provide enough heat in the firebox to reduce condensation in cool, high-humidity ambient conditions.
   • To activate the Cold Climate press and hold the Pilot button for one second and release it. The IFT-ECM will flash two green LED blinks, beep twice, and light and rectify the pilot flame when pressed to activate.
   • To turn off Cold Climate, press and hold the Pilot button for one second and release.
   • The IFT-ECM will flash one green LED blink, beep once, and shut down the pilot flame. If remote controls are paired with the IFT-ECM, this feature can also be activated with the IFT-RC400 and/or IFT-RC150.
   • DANGER Risk of ExplosionRisk of Explosion
   • DO NOT cycle the ON/OFF/REM selector switch more than one time within five minutes. Gas may accumulate in the firebox. Call a qualified service technician.
4. An IFT-ECM reset is required if the module is in a lock-out condition. When this occurs, the appliance is shut down and the IFT-ECM status indicator LED will be blinking a RED/GREEN error code along with a one-time audible double-beep.
   • If the IFT-ECM is in a lock-out condition, refer to the troubleshooting chart to interpret the error code and take corrective action as required. To reset the IFT-ECM after a lock-out error:
   • CAUTION! Risk of burns! Appliance surfaces are hot when operating and during cool down. Use care and wear gloves when opening the front and accessing components inside the appliance.
   • Be aware the appliance may be HOT, use care in accessing the IFT-ECM.
   • Set the IFT-ECM 3-position selector switch to the OFF position.
   • Wait five (5) minutes to allow possible accumulated gas to clear.
   • Set the IFT-ECM 3-position selector switch to ON or REMOTE position. The module will beep once and flash a three GREEN LED code on successful startup.
   • If placed in the ON position, the appliance will ignite normally if the error condition is corrected.
   • If placed in the REMOTE position, use the paired IFTRC400, IFT-RC150, or wired wall switch to start the appliance; the appliance will ignite normally if the error condition is corrected.
   • If the IFT-ECM re-enters the lock-out condition after these steps, call your dealer for service.

Reset Switch Operation

• CAUTION! Risk of burns! Appliance surfaces are hot when operating and during cool down. Use care and wear gloves when opening the front and accessing components inside the appliance.
• The control module (IFT-ECM) may lock out under certain conditions. When this occurs, the appliance will not ignite or respond to commands and is shut down. If the IFT-ECM is in the LOCK-OUT mode, it will be necessary to reset the control module.
• For natural gas applications, the IFT-ECM has a soft lockout. This means the appliance will have to be restarted using the FLAME function on the remote control.
• For propane applications, (JADE42IL-B) the appliance has a hard lockout and the IFT-ECM must be reset. This appliance has a reset switch located inside the control cavity for propane applications. See Figure 3.10 for the approximate location.
• The JADE42IL-B appliance has a reset switch located inside the control cavity. See Figure 3.8 and Figure 3.10 for approximate location.

To reset the IFT-ECM Control Module:

• Be aware the appliance may be HOT, use care in accessing the reset switch.
• Turn the appliance off at a wall switch location if so equipped.
• Wait five minutes to allow possible accumulated gas to clear.

For Propane Applications Only:

• Remove the decorative barrier front from the appliance.
• Locate the reset switch inside the appliance. See Figure 3.10. Hold the reset switch down for one second and release it. A “beep” will signal module is reset.

Appliances with Wall Switch and Remote

• Turn the wall switch back to the “ON” position. Go to the main menu on the remote control and restart the fireplace. The fireplace will start as it would under normal circumstances.

Appliances with Wall Switch Only:

• Turn the wall switch back to the “ON” position. The fireplace will ignite as it would under normal circumstances.

Appliances with Remote Only:

• Turn the fireplace back on using the main menu on the remote control. The fireplace will ignite as it would under normal circumstances.
• Reinstall the decorative barrier front on the appliance.
• If the IFT-ECM re-enters the LOCK-OUT condition after this procedure, contact your dealer for service.

Appliance ON/OFF:

• A wall control, thermostat, or remote control may be used to control the ON/OFF function of the appliance. Follow the instructions included with the installed control.

Optional LED’s

• LEDs are an option on JADE32IN-B/JADE42IN-B/JADE42IL-B appliances.
• The optional LEDs must be used in conjunction with the IFT-RC400 remote control.
• The intensity of these lights is controlled through the RC400 remote control.

Optional Fan Kit

• If desired, a fan kit may be added. The Smart-Wall™ TV Kit and the Passive Heat Kit are not compatible with a fan on the JADE32IN-B/JADE42IN-B/JADE42IL-B models.
• Contact your dealer to order the correct fan kit.

Maintenance and Service

IMPORTANT! Any safety screen, decorative barrier front, or guard removed for servicing must be replaced before operating the fireplace.

• When properly maintained, your fireplace will give you many years of trouble-free service. Contact your dealer to answer questions regarding proper operation, troubleshooting, and service for your appliance.
• Visit www.ma-jesticproducts.com to locate a dealer. We recommend annual service by a qualified service technician.

Maintenance: Frequency and Tasks

Gasket Seal and

Glass Inspection

| Annually| Qualified Service Technician
Log Inspection| Annually
Firebox Inspection| Annually
Control Compartment & Firebox Top| Annually
Pilot and Burner Ignition & Operation| Annually
Electrical Service and Repair| As needed

Maintenance Tasks – Homeowner

• Installation and repair should be done by a qualified service technician only. The appliance should be inspected before use and at least annually by a professional service person.
• The following tasks may be performed annually by the homeowner. If you are uncomfortable performing any of the listed tasks, please call your dealer for a service appointment.
• More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. Control compartments, burners, and circulating air passageways of the appliance must be kept clean.
• Any safety screen, guard, or barrier removed for servicing the appli-ance must be replaced before operating the appliance.
• CAUTION! Risk of Burns! The fireplace shall be turned off and cooled before servicing.

Glass Cleaning

• Frequency: Seasonally
• By: Homeowner
• Tools Needed: Protective gloves, glass cleaner, drop cloth, and a stable work surface.
• CAUTION! Handle fixed glass assembly with care. Glass is breakable.

Avoid striking, scratching, or slamming glass

• Avoid abrasive cleaners

• DO NOT clean the glass while it is hot

• Prepare a work area large enough to accommodate fixed glass assembly and door frame by placing a drop cloth on a flat, stable surface.
  Note: Fixed glass assembly and gasketing may have residue that can stain carpeting or floor surfaces.

• Remove the decorative barrier front from the fireplace and set it aside on the work surface.

• WARNING! Risk of Asphyxiation! Handle fixed glass assembly with care. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips, or scratches.

• DO NOT strike, slam, or scratch glass.

• DO NOT operate the fireplace with glass removed, cracked, broken, or scratched.

• Replace as a complete assembly.

Removing Fixed Glass Assembly

1. Remove the decorative barrier front.
2. The glass assembly has two upper spring latches and two lower spring latches. See Figure 4.1. Locate the two spring latches that are on the upper left and right of the fireplace.
3. Pull the upper spring latch on one side forward to release the glass assembly while supporting the glass assembly with the opposite hand. Repeat for the other upper spring latch always taking care to support the glass assembly with one hand.
4. Grasp glass on the upper right and left sides and remove glass assembly by lifting “up” and “out.”

• Note: Observe the presence of a space or gap between the glass latch and the front of the appliance where the bottom of the glass assembly is positioned. This gap is designed for positive placement when replacing the glass assembly. See Figure 4.1.
• Clean glass with a non-abrasive commercially available cleaner.
• Light deposits: Use a soft cloth with soap and water
• Heavy deposits: Use commercial fireplace glass cleaner (consult with your dealer)

Replacing Fixed Glass Assembly

The bottom glass latches have been designed to create a small gap between the glass clip and the face of the appliance. See Figure 4.1.

1. Install the bottom of the glass assembly so that the two tabs on the bottom of the glass latch engage the gap. By tilting the top of the glass towards the face of the appliance, tension will be applied to the bottom two glass latches. Use one hand to support the glass at all times.
2. Fasten the two upper glass latches, one at a time, by pulling out and downward into position on the glass assembly. Use one hand to support the glass at all times.
3. Verify that the top two glass latches are engaged by visually verifying that glass latches have engaged both left and right tabs on the glass frame.
4. Verify the bottom two glass latches have engaged the glass frame tabs by grasping the bottom of the glass frame assembly pulling the glass frame assembly “away” from the face of the appliance and “releasing” the glass frame. The spring action of the clips will “pull” the glass frame assembly towards the face of the appliance if the bottom clips are properly engaged. If the glass frame assembly does not pull back towards the face of the appliance, repeat steps 1-4.
   • WARNING! Risk of Explosion! Risk of Asphyxiation!
   • Glass latches MUST be properly engaged. Inspect the glass seal before installing the decorative barrier front. Gas could leak!
5. Inspect and operate all glass latches to ensure they move freely and no obstructions are present.
6. Reinstall the decorative barrier front.

Surrounds, Decorative Barrier Fronts

• Frequency: Annually
• By: Homeowner
• Tools needed : Protective gloves, stable work surface
• Assess the condition of the screen and replace it as necessary.
• Inspect for scratches, dents, or other damage and repair as necessary.
• Check that air intake and discharge areas are not blocked.
• Vacuum and dust surfaces.

Remote Control

• Frequency: Seasonally
• By: Homeowner
• Tools needed : Replacement batteries and remote control instructions.
• Locate the remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control operation instructions for proper calibration and setup procedure.
• Place batteries as needed in remote transmitters and battery-powered receivers.
• Place remote control out of reach of children.
• If not using your fireplace for an extended period (summer months, vacations/trips, etc), to prevent unintended operation
• Remove batteries from remote controls.
• Unplug the 6-volt adapter plug on IPI models.

Venting and Termination Cap

• Frequency: Seasonally
• By: Homeowner
• Tools needed: Protective gloves and safety glasses.
• Inspect exposed venting and termination cap for blockage or obstruction such as plants, bird nests, leaves, snow, debris, etc.
• Verify termination cap clearance to subsequent construction (building additions, decks, fences, or sheds).
• Inspect for corrosion or separation.
• Verify caulking and sealing of vent components and termination cap remain intact.
• Inspect the draft shield to verify it is not damaged or missing.

Maintenance Tasks – Qualified Service Technician

• The following tasks must be performed by a qualified service technician.

Gasket Seal and Glass Assembly Inspection

• Frequency: Annually
• By: Qualified Service Technician
• Tools needed: Protective gloves, drop cloth, and a stable work surface.
• Inspect the gasket seal and its condition.
• Inspect fixed glass assembly for scratches and nicks that can lead to breakage when exposed to heat.
• Confirm there is no damage to the glass or glass frame.
• Replace as necessary.
• Verify that fixed glass assembly is properly retained and attachment components are intact and not damaged.
• Replace as necessary.

Log Inspection

• Frequency: Annually
• By: Qualified Service Technician
• Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as necessary.
• Refer to the Installation manual for log placement instructions.
• Verify correct log placement and no flame impingement causing sooting. Correct as necessary.

Firebox Inspection

• Frequency: Annually
• By: Qualified Service Technician
• Tools needed: Protective gloves, sandpaper, steel wool, cloths, mineral spirits, primer, and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion, or perforation. Sand and repaint as necessary.
• Replace the fireplace if the firebox has been perforated.

Control Compartment and Firebox Top

• Frequency: Annually
• By: Qualified Service Technician
• Tools needed: Protective gloves, vacuum cleaner, dust cloths
• Vacuum and wipe out dust, cobwebs, debris, or pet hair.
• Use caution when cleaning these areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.

Pilot and Burner Ignition and Operation

• Frequency: Annually
• By: Qualified Service Technician
• Tools needed: Protective gloves, vacuum cleaner, whisk broom, flashlight, voltmeter, indexed drill bit set, and a manometer.
• Inspect the orifice for soot, dirt, and corrosion. Verify orifice size is correct. See the Service Parts List for proper orifice sizing.
• Verify air shutter setting is correct. See the Installation Manual for the required air shutter setting. Verify air shutter is clear of dust and debris.
• Verify burner is properly secured and aligned with the pilot or igniter.
• Clean off the burner top, and inspect for plugged ports, corrosion, or deterioration. Replace the burner if necessary.
• Inspect the IPI flame-sensing rod for soot, corrosion, and deterioration. Polish with 320 grit Emery cloth and/or 3M™ Scotch-Brite Abrasive Hand Pad.
• Verify that there is not a short in the flame sense circuit by checking the continuity between the pilot hood and the flame sensing rod. Replace the pilot as necessary.
• Verify manifold and inlet pressures. Adjust the regulator as required.
• Check all accessible gas-carrying tubes, connections, pipes, and other components for leaks.
• Inspect pilot flame pattern and strength. See Figure 4.2 for a proper pilot flame pattern. Clean or replace the orifice spud as necessary.
• Replace Glowing embers with new dime-size pieces.
• DO NOT block ports or obstruct lighting paths. Refer to the appliance installation manual for proper ember placement.
• Check for smooth lighting and ignition carryover to all ports. Verify that there is no ignition delay. Inspect and ensure the lighting of the main burner occurs within four seconds of the main gas valve opening.
• Inspect for lifting or other flame problems.
• Verify batteries have been removed from battery backup to prevent premature battery failure or leaking.
• NOTE: The appearance of the rock jig, pilot shield, and media tray may vary between appliance models.

Electrical Service and Repair

• WARNING! Risk of Shock! Label all wires before disconnection when servicing controls. Wiring errors could cause improper and dangerous operations. Verify proper operation after servicing.
• WARNING! Risk of Shock! Replace damaged wire with type 105º C rated wire. The wire must have high-temperature insulation.

Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions – Appliance

variations. Before the appliance is turned on, the inside of the glass has cooled below the dew point producing a byproduct of combustion: water in the form of condensation. As the fireplace glass warms, the condensation will disappear.

In the summer, the inside of your fireplace contains hot humid air from outdoors. When the air from outdoors contacts glass cooled below the dew point by your air conditioning, moisture in that air will condense.

Blue flames| This is a result of normal operation and the flames will begin to yellow as the fireplace is allowed to burn for 20 to 40 minutes.
Erratic flames| Verify that the glass assembly is correctly installed and that all glass latches are engaged over the tabs on the glass frame.

A vent baffle/flue restrictor/exhaust restrictor may be needed when long vertical vent runs are used. Refer to Installation Manual, Section 4 Vent Diagrams.

Odor from fireplace| When first operated, this fireplace may release an odor for the first several hours. This is caused by the curing of the paint and the burning of any oils remaining from manufacturing. The odor may also be released from finishing materials and adhesives used around the fireplace. These circumstances may require additional curing related to the installation environment.
Film on the glass| This is a normal result of the curing process of the paint and logs. Glass should be cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing process. A non-abrasive cleaner such as a gas fireplace glass cleaner may be necessary. Contact your dealer.
Metallic noise| Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by a furnace or heating duct. This noise does not affect the operation or longevity of the fireplace.
Is it normal to see the pilot flame burn continually?| In an intermittent pilot ignition system (IPI), the pilot flame should turn off when an appliance is turned off. Some optional control systems available with IPI models may allow the pilot flame to remain lit.
Power Outages (battery backup)| This appliance can be operated on battery power in the event of a power outage. To access the battery pack, the decorative barrier front, mesh, and glass assembly must be removed. Refer to Section 3 for more details.
The wall above the appliance feels hot to the touch.| No action is necessary. This appliance ships with a non-combustible material attached. Specifications of the attached non-combustible material are listed in the Installer’s Manual for this appliance.

Contact your dealer for additional information regarding operation and troubleshooting. Visit www.majesticproducts.com to locate a dealer.

B. Frequently Asked Questions – IntelliFire Touch Controls (Optional IFT- RC400)

The appliance does not respond to commands from the remote control display and does not light up when the screen is touched.| Batteries are depleted.| Verify batteries are new.
Batteries are incorrectly oriented.| Verify batteries are installed in the correct orientation as shown on the battery receptacle.
The display on the remote lights up when the screen is touched but it does not respond to commands.| The touchscreen has lost calibration.| The touchscreen needs to be re-calibrated. Call the dealer to have the screen re-calibrated.
Child Lock is ON.| Check the child lock icon located at the top of the remote display. If ON, it will show as a ‘locked’ symbol. To unlock, remove the battery compartment door, locate the child lock switch, and move to the ‘unlock’ position. Verify child lock icon on the screen is now displayed in the ‘unlock’ position.
The remote displays the following message on-screen:

No dealer info is available

| Dealer information is not programmed into the remote.| Remote will still provide all available functions, and the appliance is fully available for use. Call the dealer to have the program.
The remote displays the following message on-screen: Call “Dealer Name & Number” to schedule maintenance.| 300 hours of use. The appliance is still fully functional.| The appliance has been burning for 300 hours and is due for regular maintenance. Call the dealer to have them perform maintenance.
The room temperature displayed on the remote is either slow or quick to respond while operating in thermostat mode.| Remote is placed at a very short distance or too far away from the appliance.| Try to keep the remote close to the appliance but not directly in front of it. The remote acts as the thermostat.
Remote is placed in the path of an air draft or vent.| Move the remote away from the direct path of airflow. The remote acts as the thermostat.
Flame Modulation| The control system is designed to automatically adjust the flame intensity based on the difference between the desired room temperature, and actual temperature. In thermostat mode, the hearth appliance will start in HI flame, but as the actual temperature approaches the desired set temperature on the remote, the flame intensity will automatically decrease. Automatic flame modulation will result in more control of the temperature and will cause the appliance to cycle OFF/ON less.
The appliance turns OFF the flame

after extended periods of operation

| 9-hour safety shutdown timer| This is normal behavior. The appliance has a safety timer that will automatically turn OFF the flame after nine hours of uninterrupted operation.
The remote displays the following message on-screen: Fan will turn on within 3 minutes| Functioning as intended.| The appliance has a three-minute delay timer before the fan is turned ON. This allows the air surrounding the appliance to be heated before being pushed into the room.
The remote displays the following message on-screen:

“Replace remote batteries.”

| Low batteries in remote.| Install new batteries in the remote.
The remote is displaying an incorrect brand.| The Remote was programmed incorrectly.| Call the dealer to have them program the remote with the correct branding. Remote is still fully functional and the appliance is unaffected.
After turning the flame ON using the remote, the flame does not turn ON immediately instead, a two-minute timer is displayed.| A power vent is installed on the appliance.| This is expected behavior and the two-minute timer is called a pre-purge timer. The flame will turn ON at the expiration of the timer.
The remote displays the following message on-screen: “Remote Control Communication Error.”| No power to the appliance.| Verify home circuit breaker is on and the master reset is on (if equipped).
Power outage.| Install new batteries in battery backup.
The remote displays the following message on-screen: Sorry your appliance did not start. Try again by pressing Flame On.| No power to the appliance. No gas in the appliance. Accumulation of air in the gas line from an extended period of appliance inactivity. Gas control system failure.| Verify that the appliance has power and gas. Verify that the appliance accepts flame ON commands with an audible beep, and successfully turns flame on within 90 seconds. If this failure persists, contact the dealer for service.

Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

IntelliFire Touch Error Codes

sparks for 90 sec, no flame rectification.
2 Red: 1 Green| IFT-RC400 display: ‘Error Pilot Flame’, pilot valve solenoid not detected.
2 Red: 2 Green| Sparking feedback signal error, spark coil failure.
5 Red: 1 Green| IFT-RC400 display: ‘Error Power Vent’ (if installed).

See the Troubleshooting matrix for more detail on Lock-out Error Codes, Possible Causes, and Corrective Actions.

The pilot won’t light, the module clicks but no spark for 90 seconds, 3 Red/1 Green Lockout.| Incorrect wiring.| Verify ‘S’ (White) sense wire and ‘I’ (orange) ignitor wire are connected to the correct terminals on IFT-ECM.
Loose connections or electrical shorts in the wiring.| Verify no loose connections or electrical shorts in the wiring from the module to the pilot assembly. Verify wire insulation is not damaged. Verify wires are not grounding out to the chassis, pilot burner, or any other metal object. Replace any damaged wires.
The ignitor gap is too large.| Verify spark gap is approximately 0.095” (2.41 mm) to 0.135”

(3.43 mm).

The pilot won’t light, and there is no noise or spark.| No AC power, AC/DC adaptor faulty, backup batteries (if being used) depleted, IFT- ECM slider switch in OFF position.| Verify IFT-ECM slider switch is in the ON or REM position. Verify AC power available to the junction box. Verify AC/DC adaptor is plugged into the junction box and ECM. Verify AC/DC adaptor output voltage is between 5.7-6.3 Vdc. If the battery pack is used, check battery pack voltage is >4.2 V (if not, replace batteries).
Shorted or loose connection in system wiring or wiring harness.| Verify system wiring configuration. Remove and reinstall the wiring harness that plugs into the module. Check the continuity of wires in the valve wiring harness. Replace any damaged components.
Poor or no system ground.| Verify black ground wire in the valve harness is connected to the metal chassis of the fireplace.
The pilot won’t light, and there is no noise or spark, 2 Red/1 Green Lockout.| Pilot solenoid not detected.| Check if the valve harness orange wire is connected to a pilot solenoid valve. Check pilot solenoid resistance, nominal is 40 ohms. If open or shorted, replace the valve. Check valve harness wire continuity, if open replace 6-pin harness.
The pilot won’t light, and there is no noise or spark, 2 Red/2 Green Lockout.| Spark coil failure.| Replace ECM.
Symptom| Possible Cause| Corrective Action
---|---|---
Pilot sparks but does not light, after 90 sec, 3 Red/1 Green Lockout| **** No gas supply.| Verify incoming gas line ball valve is ‘Open’. Verify inlet pressure is within a requirement for the gas type used. Contact gas supplier.
ECM has poor ground.| Verify wiring, and check valve harness black wire is securely grounded to metal chassis.
The gas valve is defective.| Check pilot valve solenoid kick and hold voltages during the ignition cycle. Kick V should be >1 V, and hold V minimum 0.26 V. If voltages are OK, replace the gas valve.
The pilot lights but the main burner does not light. The pilot continues to spark for 90 sec then goes into 3 Red/1 Green Lockout.| No flame was detected. Flame rectification issue.| Check if the white sense lead is securely connected to the ‘S’ terminal of IFT-ECM. Check the resistance of sense lead between the sense rod tip and connector to IFT-ECM, should be less than 1 ohm

– if not, replace the pilot assembly. Check the system ground, and ensure the black valve harness wire is securely attached to the metal chassis. Check wiring for damage. With the system OFF, check the resistance between the tip of the sensing rod and the pilot hood, should be resistance (>1 M-ohm).

No flame detected or sense rod contamination.| With the glass assembly installed, verify the pilot flame is engulfing flame sense rod on the pilot assembly. Verify inlet gas pressure is correct for gas type. Polish flame sense rod with fine steel wool to remove any contaminants that may have accumulated.
The pilot lights and rectifies, but the main burner does not light.| Main valve solenoid.| Check if the green wire in the valve harness is connected to the green main valve solenoid. Check main valve solenoid resistance, nominal is 60 ohms. If open or shorted, replace the valve. Verify valve inlet pressure is correct for gas type.
The pilot and main do not light, ECM goes into 5 Red/1 Green Lockout.| Power Vent (PV) Failure.| Power Vent blower defective – check the wiring to IFT-ACM, and check if the blower is working. Check if the PV pressure switch is connected to the brown and black wire in a 6-pin valve wire harness. Check if the pressure switch is closed (shorted) when the PV blower is running. Refer to PV troubleshooting instructions.
The appliance lights and runs for a few minutes then shuts down and/or the appliance cycles ON and OFF with less than 90 sec of ON time.| Shorted or loose connection in flame detection circuit.| Check if the white sense lead is securely connected to the ‘S’ terminal of IFT-ECM. Check the resistance of sense lead between the sense rod tip and connector to IFT-ECM, should be less than 1 ohm

– if not, replace the pilot assembly. Check the system ground, and ensure the black valve harness wire is securely attached to the metal chassis. Check wiring for damage. With the system OFF, check the resistance between the tip of the sensing rod and the pilot hood, should be resistance (>1 M-ohm).

Poor flame rectification or contaminated sense rod.| With the glass assembly installed, verify pilot flame is engulfing the flame sense rod on the pilot assembly. Verify inlet gas pressure is correct for gas type. Polish flame sense rod with fine steel wool to remove any contaminants that may have accumulated. Verify no soot deposits are in the sensing rod to the pilot hood gap.
Logs are set up wrong.| Remove and re-install logs per the log placement instructions.
Damaged pilot assembly.| Verify the pilot assembly ceramic insulator around the flame sensing rod is not cracked, damaged, or loose. Check the resistance between the tip of the sensing rod and the IFT-ECM connector, should be less than 1 ohm. Replace the pilot assembly if damage is detected.

Reference Materials

A. Accessories

• Install approved accessories per instructions included with accessories. Contact your dealer for a list of approved accessories.
• WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional accessories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty.

Remote Controls, Wall Controls, and Wall Switches

• After a qualified service technician has installed the remote control, wall control, or wall switch, follow the in-structions supplied with the control installed to operate your fireplace:

For safety:

• Install a switch lock or a wall/remote control with a child protection lockout feature.
• Keep remote controls out of reach of children. Contact your dealer if you have questions.

Service Parts

32” Gas Fireplace – DV

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide the model number and serial number when requesting service parts from your dealer or distributor.| ****

Stocked at Depot

---|---
ITEM| DESCRIPTION| COMMENTS| PART NUMBER
1| Non-Combustible Support| | 2492-104|
2| Top Fill| | 2492-135|
3| Non-Combustible Assembly| | 2492-079|
4| Base Pan| | 2492-111|
5| Burner Assembly| | 2492-007| Y
6| Glass Door Assembly| | GLA-32MAJ| Y
7| Lower Panel| Pre #LC5512333| 2492-103|
Post #LC5512333| 2616-104|
8| Valve Assembly| | Refer to the Valve Page|
9| Junction box| | SRV4021-013| Y
10| Heat Shield, Components| | 2493-129|

42” Gas Fireplace – DV

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide the model number and serial number when requesting service parts from your dealer or distributor.| ****

Stocked at Depot

---|---
ITEM| DESCRIPTION| COMMENTS| PART NUMBER
1| Header Heat Shield| | 2118-120|
2| Non-Combustible Support| | 2491-104|
3| Top Fill| | 2491-135|
4| Non-Combustible Assembly| | 2491-079|
5| Base Pan| | 2491-111|
6| Burner Assembly| | 2491-007| Y
7| Glass Door Assembly| | GLA-42MAJ| Y
8| Lower Panel| Pre #LC5512333| 2491-103|
Post #LC5512333| 2619-104|
9| Valve Assembly| | Refer to the Valve Page|
10| Junction box| | SRV4021-013| Y
11| Heat Shield, Junction Box| | 2491-129|
12| Heat Shield, Components| | 2493-129|

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide the model number and serial number when requesting service parts from your dealer or distributor.| Stocked at Depot
---|---
ITEM| DESCRIPTION| COMMENTS| PART NUMBER
9.1| Pilot Shield| | 2491-123|

9.2

| Pilot Assembly NG| | 2106-169| Y
Pilot Assembly Propane| | 2106-170| Y
9.3| Grommet| | SRV2118-420|
9.4| Burner Support, Left and Right| 1 Set| 2491-169|
9.5| Gasket| | 2025-407|
9.6| Bulkhead W/Flex Tube| | 4021-428| Y
9.7| Valve Bracket| | 2491-153|
9.8| Flex Ball Valve Assembly, 12”| | SRV302-320| Y

9.9

| Valve NG| | SRV2166-302| Y
Valve Propane| | 2166-303| Y
9.10| Male Connector| Pkg of 5| 303-315/5| Y
9.11| Transformer, 6 Volt Wall| | SRV2326-131| Y
9.12| Jumper Wire| | SRV2187-198| Y
9.13| Module, Control IFT| | SRV2326-130| Y
9.14| Reset Switch Wire| Propane Only| 2550-135| Y
9.15| Reset Switch| Propane Only| 2206-298| Y
9.16| Battery Holder 4AA, IFT| | SRV2326-134| Y
9.17| Harness, IFT 6 Pin Wiring| | SRV2326-132| Y
| Orifice NG (#45C)| JADE32IN- B| 582-845| Y
Orifice Propane (1.25C)| 582-8125| Y
Orifice NG (#42C)| JADE42IN- B| 582-842| Y
Orifice Propane (.057C)| 582-057| Y
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide the model number and serial number when requesting service parts from your dealer or distributor.| ****

Stocked at Depot

---|---
ITEM| DESCRIPTION| COMMENTS| PART NUMBER
| Auxiliary Side Bracket| Qty 2 req| 2491-260|
| Bronze Media| Qty 3 req| 2413-850|
| Exhaust Restrictor| | 530-299|
| Gasket Assembly| | ****

2113-080

|
Contains a burner neck, shutter bracket, vent, seal cap, valve plate, and air passage gaskets
| Touch Up Paint| | TUP-GBK-12|
| Thermostat Wire| | SRV2118-170| Y
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Conversion Kits
| Conversion Kit NG| JADE32IN- B| NGK-32LINEAR| Y
JADE42IN- B| NGK-42LINEAR| Y
| Conversion Kit Propane| JADE32IN- B| LPK-32LINEAR| Y
JADE42IN- B| LPK-42LINEAR| Y
| Pilot Orifice NG| | SRV593-528| Y
Pilot Orifice Propane| | SRV593-527| Y
| Regulator NG| | NGK-DXV-50| Y
Regulator Propane| | SRVLPK-DXV-50| Y

• Majestic, a brand of Hearth & Home Technologies
• 7571 215th Street West, Lakeville, MN 55044
• www.majesticproducts.com

Contact Information

• Please contact your Majestic dealer with any questions or concerns.
• For the location of your nearest Majestic dealer, please visit www.majesticproducts.com.
• NOTICE  DO NOT DISCARD THIS MANUAL
• Important operating and maintenance instructions are included.
• Read, understand, and follow these instructions for safe installation and operation.
• Leave this manual with the party responsible for use and operation.
• This product may be covered by one or more of the following patents: (United States) 6601579, 6769426, 6863064, 7077122, 7074035, 7098269, 7234932, 7258116, 7322819, 7422011, 7470729, 7726300, 8147240, 9625149 or other U.S. and foreign patents pending.

References

• IIS Windows Server
• spark.no is parked
• touch.no in parked
• majesticproducts.com
• P65Warnings.ca.gov
• Repair Your Grill: Shop Replacement Parts for 24,880 Models
• Majestic Fireplace Parts - Select From 585 Models

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