APC AP9630 UPS Network Management Card 2 User Guide
- June 4, 2024
- APC
Table of Contents
APC AP9630 UPS Network Management Card
The Smart UPS and single-phase Symmetra application firmware v7.0.8 release notes apply to the following NMC cards
- AP9630 (CH) UPS Network Management Card 2
- AP9631 (CH) UPS Network Management Card 2
- AP9635 (CH) UPS Network Management Card 2
- Single-Phase UPS models with an integrated Network Management Card 2 AP9537SUM e.g. All Smart UPS SRT models 5kVA
Affected Revision Levels
For details on upgrading the UPS Network Management Card 2 (NMC 2) firmware, see the User Guide on the APC website
Schneider Electric Device IP Configuration Wizard
The Device IP Configuration Wizard is a Windows application designed specifically to remotely configure the basic TCP/IP settings of Network Management Cards. The Wizard runs on Windows® Server 2012, Windows Server 2016, Windows Server 2019, Windows 8.1, and Windows 10. This utility supports cards that have firmware version 3.X.X or higher and is for IPv4 only.
NOTE
In firmware version v6.8.0 and higher:
- The Device IP Configuration Utility only supports the discovery of unassigned devices.
- You cannot search for assigned devices already on the network using an IP range unless you enable SNMPv1 and set the Community Name to public.
- For more information on SNMPv1.
- When the NMC IP address settings are configured, to access the NMC Web UI in a browser, you must update the URL from http to https.
The Wizard is available as a free download from the APC website at www.apc.com
- Go to https://www.apc.com/shop/us/en/tools/software-firmware and click Show More from the list of checkboxes in Filter by > Software / Firmware.
- Select Wizards and Configurators to view the list of utilities available for download.
- Click the Download button to download the Device IP Configuration Wizard.
New Features
| New Feature | UPS Family |
|---|
SmartUPS
| SinglePhase Symmetra
HTTP Strict Transport Security (HSTS)
Support added for HTTP Strict Transport Security (HSTS), an HTTP header used to redirect insecure HTTP requests to HTTPS version of the page.
This is more secure than simply using a redirect, as it is not susceptible to man-in-the-middle attacks as it never uses an insecure HTTP channel.
|
|
Edit Existing Users via Configuration File
Introduced a set-only keyword in the SystemUserManager ModifyUser which allows an existing user account to be edited in the system.
|
|
Fixed Issues
Fixed Issue
|
UPS Family
---|---
Smart UPS| Single Phase Symmetra
You can now SCP a file in a directory.
|
|
Downloading dump.txt, debug.txt, and Debug.tar files via SCP now works.
|
|
NTP command no longer gives a command failed output.
|
|
The boot CLI command now lists the -f current state.
|
|
Fixed Issue
|
UPS Family
---|---
SmartUPS| SinglePhase Symmetra
Hostnames which are three characters or less no longer prevent SSH from
working.|
|
SNMP Authentication and Privacy Passphrase has been entered incorrectly’ message no longer shows twice in the NMC Web UI.|
|
Event 0x0021 Set Date or Time is categorized under System Events > Security.|
|
SSL3.0 and TLS1.0 options have been removed from the CLI.
| |
The CLI command modbus -s now returns an error code for invalid entries.
|
|
Event 0x00C now triggers notifications and Event Log entries
|
|
Fixed an issue where SCP Event Log downloads were not complete even when the
download page said 100% complete.| |
The User Management Web UI page no longer shows red warnings before inputs
have been entered.| |
The LED Blink Duration field no longer accepts 0 minutes.
| |
The CLI command ntp -u now returns an error message when NTP is disabled.| |
The CLI command ntp OM now returns a message about whether manual NTP override
is enabled or disabled.| |
A firewall test can no longer be initiated from the CLI without specifying the
time duration.| |
Fixed an issue where user settings could not be edited in the Web UI if the
user name had a white space at the end.|
|
The ECDHE enable/disable option has been added to the CryptographicAlgorithms section of the config.ini file.| |
Password requirement settings have been added to the config.ini file.|
|
The correct Event Log message is displayed when invalid EAPoL values are uploaded via the config.ini file.| |
Fixed an issue where files with underscores in the filename could not be deleted sometimes.|
|
The Syslog server can now be edited and deleted when only IPv6 is enabled.|
|
Corrected the layout of the Firewall Log Web UI page.|
|
Fixed Issue
|
UPS Family
---|---
SmartUPS| SinglePhase Symmetra
The user CLI command can now be executed with all 12 parameters.
|
|
Added an option to the CLI to cancel the disabling of the Super User account.
|
|
Users are no longer prevented from accessing the NMC via FTP/CLI after one incorrect login. Instead, the number of allowed incorrect attempts is determined by settings in the user interfaces.|
|
SNMP traps can now be generated when the SNMP User Profile name is greater than 30 characters.|
|
In the config.ini file, the DSTConfiguration field now correctly configures the custom DST end-time minutes value.|
|
The CLI command userdflt now returns an error code when reading the current field values.|
|
In the Web UI, the Primary and Secondary DNS fields now allow enough characters to enter an IPv6 address.|
|
The CLI command ntp -e allows the user to read the NTP Active State successfully.|
|
Syslog mapping for Critical events are now displayed in the config.ini file.
|
|
Clicking the Apply button on the UPS page in the Web UI Configuration > UPS no longer sets a random value for “Battery Replace Date for some SURT UPS devices.|
|
The upsAdvBatteryReplaceIndicator SNMP OID now correctly updates when there is
a faulty battery pack detected for some SRT UPS devices.|
|
Bypass-related events are no longer erroneously generated after upgrading the
NMC firmware.|
|
Support added for 125 V in the “Rated Output Voltage” dropdown in the Power
Settings Configuration page in the Web UI Configuration > Power Settings|
|
The upsAdvtestDiagnosticsResults SNMP OID now correctly upgrades when a self
test is unsuccessful on some UPS devices with the SMX prefix due to a faulty
battery.|
|
The InBypassFrontPanelSoftware BACnet Object no longer stays active when a UPS
device has returned from bypass.| |
Known Issues
Known Issue
|
UPS Family
---|---
SmartUPS| Single Phase Symmetra
When upgrading the NMC’s firmware via the NMC Firmware Update Utility using
SCP as the protocol, the update may be unsuccessful. If you click the Start
Update button again, the following error messages may appear
Resume not supported for SCP transfers
Could not retrieve configuration file via this method, please recheck the settings.
Workaround: use FTP as the protocol.
|
|
You cannot update the UPS device’s firmware via the Web UI Configuration > Firmware Update using Microsoft Edge.
Workaround: use an alternative browser: Google Chrome, Mozilla Firefox, Internet Explorer etc.
|
|
If SCP is chosen and the Backup log files prior to update checkbox is selected when upgrading the NMC’s firmware via the NMC Firmware Upgrade Utility, the upgrade will freeze at the Download Event Log stage.
Workaround: Use FTP as the protocol, or back up your files before initiating the update and unselect the Backup log files prior to update checkbox.
|
|
Modbus TCP cannot be enabled via the CLI on AP9630 and AP9631 NMCs. Workaround: use the Web UI to enable Modbus TCP.|
|
The NMC management interface (e.g. the Web UI, CLI) may restart if large groups of event actions ordered by severity are modified.
|
|
There is no line break at the end of the payload message when using Syslog TCP.
|
|
SNMPv3 communication and monitoring on some third-party SNMP management tools may not work correctly.
|
|
IPv6 connectivity outside of the local subnet does not work in all environments.|
|
There may be formatting errors in the Firewall Log displayed in the NMC Web UI if long values are present in some columns.
|
|
If a firewall rule is created with a subnet value without the correct CIDR notation, no error is displayed, and the policy can be created with an incorrect subnet value.|
|
If a firewall rule is created with a subnet and port range defined, connections are not correctly limited to the ports defined in the rule.
|
|
If a firewall rule is created with the option to Log set to No, the rule is incorrectly logged to the Firewall Policy Log.
|
|
If a firewall rule is created with Protocol set to ICMP and Action set to Discard, ICMP messages such as ping are not stopped as expected.
|
|
If a firewall rule is created with the source host set to the IP address of the NMC, the NMC will not be accessible when the firewall policy is enabled.|
|
Known Issue
|
UPS Family
---|---
Smart
UPS
| Single
Phase Symmetra
System Detected an unauthorized user attempting to access the FTP interface” and “System: Password Changed” events do not send SNMP Traps.|
|
Device level user privileges in the Command Line Interface CLI are not consistent with the device user privileges in the Web interface.
|
|
In the Config.ini, the SystemDateTime primary and secondary server keywords return strange values when long strings are applied.
|
|
The DNS Domain Name validation doesn’t conform to RFC1035 Standards for formatting.
|
|
“System: Email: Could not mail, queue full.” event log message is repeatedly recorded in the event log when a fourth email recipient is configured, even
though the recipient is receiving the notification.
|
|
Some column headers in the data.txt download file are not displayed correctly in Russian.
|
|
File transfers using SCP do not work properly with WinSCP GUI client.
|
|
NMC interface may restart when multiple alarms are logged simultaneously.
|
|
Authenticated/secure email server settings could be potentially altered during an upgrade from an AOS prior to 6.1.8.
|
|
Files do not successfully upload to the NMC via a TFTP server when used with DHCP options 66 and 67.|
|
When a firewall policy is created through the web UI with a name longer than 16 characters, it cannot be successfully edited, or updated with new rules.|
|
The NMC may enter a reboot loop when downloading the config.ini file over FTP, when DHCP with options 66 and 67 are enabled. This reboot loop can be fixed by disabling DHCP or by closing the FTP server.|
|
When using the Test Settings option to test a RADIUS server configuration, the web UI will not accept a username or passwor longer than 16 characters.|
|
When configuring the SMTP server of an email recipient in the web UI, if the server is set to recipient, the From address field is incorrectly populated with the To address.
When an email is then sent to the recipient, it incorrectly appears that the email has been sent from the recipient’s own email address.
|
|
When connecting to the command line interface of the NMC via SSH, after a period of time the NMC management interface may reboot.|
|
If the maximum number of SMTP Traps and Email Recipients are configured, the maximum number of Web UI sessions, Command Line Interface sessions, Telnet sessions, and FTP sessions are created, and
the maximum number of alarms is generated at once, the NMC user
|
|
Known Issue
|
UPS Family
---|---
Smart UPS| SinglePhase Symmetra
interface will become unresponsive, and the NMC will reboot.| |
A UPS that has been deliberately put into sleep mode can behave
inconsistently. For example, a UPS can turn off after only a few seconds of
being in the Graceful shutdown initiate state, or can turn on after only a few
seconds of being in the Turned off for a defined period state.|
|
When a scheduled shutdown is configured with a long interval (e.g. 2 weeks), the UPS shuts down on schedule, but if a power outage occurs before the UPS restarts, the UPS will not shut down at the next scheduled date, and the next scheduled shutdown will be moved forward by one week.|
|
USB drives of a capacity greater than 32GB are often formatted using an NTFS or ExFAT file system. The NMC is compatible with FAT, FAT16 or FAT32 file systems only. For UPS firmware upgrades via USB, or NMC card firmware upgrade via USB, the NMC does not support USB drives with a capacity greater tha 32GB.|
|
The configuration of the Universal I/O relay state (open/closed) is not persisted if the NMC is removed and then reinserted into the SmartSlot of the UPS.|
|
The BACnet Device Communication Control Password is displayed in plain text in the config.ini file. It is recommended that you use high security to access your NMC. A fix to this issue is planned for a future release.|
|
SNMP traps are not sent if the SNMPv3 User Name is greater than 30 characters in length.|
|
No error message is shown for the ledblink command in the Command Line Interface CLI and incorrectly reports E000: Success when an invalid parameter is entered.|
|
The dir command in the Command Line Interface (CLI), which does not accept parameters, reports E000: Success when a parameter is entered.|
|
An NMC that never establishes communication with UPS does not give an alarm.|
|
When universal I/O sensors **** are connected to the NMC and UPS output relay and input contact alarms are triggered, the alarms do not display in the StruxureWare Data Center Expert UI. Temperature sensor (AP9335T), temperature/humidity sensor (AP9335TH), Dry Contact I/O Accessory (AP9810).
NOTE
This issue is only applicable to XU2K0LLXXRCC UPS devices.
Workaround: disconnect the universal I/O sensors to see the UPS output relay and input contact alarms in the StruxureWare Data Center Expert UI.
|
|
---|---|---
UPS devices with the XU prefix (for example, XU1K3LLXXRCC and XU2K0LLXXRCC) do
not turn off power to the connected load. When regulated and protected input
power is not available, these UPS devices provide unregulated grid power to
the connected load. As a result, you
may experience intermittent issues in the NMC web UI.
|
|
For some UPS models, the “The output power is turned off and The output power
is now turned on” events are logged multiple times in the event log when the
NMC management interface reboots after the UPS or
its outlet groups are manually turned off.
|
|
If the NMC is installed in a low-priority slot in the Triple Expansion
Chassis, and a Graceful Shutdown event is initiated by a card with higher
priority, the UPS: Graceful Shutdown event is recorded twice in the event log
of the low-priority NMC, and is not recorded in the event log of the
high-priority card.
|
|
If the AP9617, AP9618, or AP9619 NMC is installed in a high- priority slot in
the Triple Expansion Chassis, and a Graceful Shutdown event is initiated by a
AP9630/AP9631/AP9635 NMC with lower priority, the Graceful Shutdown alarm does
not clear on the AP9617, AP9618, or AP9619 Management Card.|
|
Device Sensors for StruxureWare Data Center Expert and NetBotz appliances
detect critical Internal Battery Temperature Violation events,
but do not generate an alert.
|
|
When the outlet group control commands are configured to perform turn on and
turn off actions within less than 3 seconds of each other, the commands may be
delayed or canceled.|
|
For some UPS models, bypass alarms do not clear if a graceful off, reboot, or
sleep command is initiated while the UPS is in bypass.|
|
If a UPS Control command is in progress and another UPS Control command is
initiated, the original command is canceled and the most recent command
succeeds.|
|
SNMP does not support the UPS or Switched Outlet Group sequencing delay
commands.|
|
For Smart-UPS VT, the Web Redundancy Alarm can only be configured at the
display interface.|
|
On UPS Outlet Group Control, selecting Turn Off UPS immediately sometimes logs
the turn off and turn on many times.|
|
For SNMPv1, upsAdvConfigRatedOutputVoltageSNMP OID can be set but the new
value only displays correctly after you refresh two or three times using an
SNMP Walk.| |
MGE Galaxy 3500 UPS upsAdvInputMinLineVoltageSNMP OID does not return the
correct value.|
|
MGE Galaxy 3500 UPS: NMC Web UI-> Diagnostics: Calibration test result shows Pass while aborting the test in UPS power view.|
|
---|---|---
MGE Galaxy 3500 UPS: NMC Status for external battery cabinet rating is not
matching with the same in Powerview status data.|
|
MGE Galaxy 3500 UPS: Uploading Invalid sleep time values through config.ini
causes sleep time to be reset to 0.|
|
Smart-UPS models excluding those with prefix SMT, SMX, SURTD or SRT have
limited event list filtering, and may display events not relevant to the UPS
model on the Event List and Control Policy web interface
pages.
|
|
For certain UPS models, some output frequency settings do not display properly
on the NMC interfaces.|
|
The web interface page Configuration > Firmware Upgrade is not available to a
Device User.|
|
For certain Smart-UPS RT models, attempting to change the output
voltage with the output powered on will cause the lower and upper bypass voltage settings to be reported incorrectly.
|
|
An SNMP trap is not sent when the Site Wiring Fault event occurs.
|
|
An SNMP trap is not sent when the NMC initiates a self test.
| |
A Graceful Shutdown is logged twice in the event log when initiated from an upstream device. In this context, an upstream device is closer to the UPS on the UPS Link communication bus than a downstream device the UPS being the source of the data.| |
The “Graceful Shutdown Initiated” alarm does not clear on an NMC device if the reboot is initiated by a downstream NMC. In this context, a downstream device is further away from the UPS on the UPS-Link comm bus than an upstream device the UPS being the source of the data.| |
Certain characters are not allowed in the Name field for the UPS
Administration – General) but no error message displays. Avoid using non- alphabetic symbols like
| |
Miscellaneous
Recovering from a Lost Password
User Guide on the Utility CD or on the APC website for instructions on how to recover from a lost password.
Event Support List
To obtain the event names and event codes for all events supported by a currently connected APC device, first retrieve the config.ini file from the attached NMC. To use FTP to retrieve config.ini from a configured NMC:
- Open a connection to the NMC, using its IP Address ftp > open
- Log on using the Administrator user name and password.
- Retrieve the config.ini file containing the settings of the NMC of the UPS ftp > get config.in
- The file is written to the folder from which you launched FTP.
- In the config.ini file, find the section heading EventActionConfig.
- In the list of events under that section heading, substitute 0x for the initial E in the code for any event to obtain the hexadecimal event code shown in the user interface and in the documentation. For example, the hexadecimal code for the code E0033 in the config.ini file for the event System Configuration change is 0x0033.
PowerNet MIB Reference Guide
Note
The MIB Reference Guide, available on the NMC CD and on the APC website
explains the structure of the MIB, types of OIDs, and the procedure for
defining SNMP trap receivers. For information on specific OIDs, use a MIB
browser to view their definitions and available values directly from the MIB
itself. You can view the definitions of traps at the end of the MIB itself the
file powernet432.mib on the NMC CD and also downloadable from the APC website.
Hash Signatures
Signatures| apc hw05 aos708 sumx708 bootmon109| apc hw05 aos708
sy708 bootmon109
---|---|---
MD5| 4e3c9b278fe85464fb1a08738bb080a5| 2d94aa0e6e4ffd78db6bac7636648674
SHA-1|
d2fdd803daa320d2b064e8915ab1a264135d2851
|
11ee58d2f7464e704dc0c62867a9da76e1aed607
SHA-256| e1dd8f40394876bae822894f358632c87f52971
b3397428fe45ec91d035c59f7
| 80d7635e6bcf6de10658949e185452605a06a1e
e390c2439ce18bbf620479ef7
Copyright 2022 Schneider Electric. All rights reserved. https://www.apc.com TME12689 07-2022
References
- APC, a flagship brand of Schneider Electric - APC USA
- APC, a flagship brand of Schneider Electric - APC USA
- Software Firmware Tool
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