Samsung VS20T7551R5 Vacuum Cleaner User Manual

June 11, 2024
Samsung

Samsung VS20T7551R5 Vacuum Cleaner User Manual

Before operating this unit, please read the instructions carefully.

For indoor use only

Battery Spec
VS20T755 / VS20T751 Series: Lithium-ion 21.6 V, 1800 mAh, 6-cell.

Accessories may differ depending on the models.

Product Overview

Product Specification

Model VS20T755 / VS20T751
Power 100-240 V~ 50-60 Hz
Rated 550 W
Battery specification Lithium-ion 21.6 V, 1800 mAh, 6 cell
Charging time 3.5 hours

Cleaning time (Default: MID)

| Handy| Approximately 3 minutes (JET) / Approximately 5 minutes (MAX) / Approximately 30 minutes (MID) / Approximately 60 minutes (MIN)
Turbo Action Brush| Approximately 5 minutes (JET) / Approximately 9 minutes (MAX) / Approximately 18 minutes (MID) / Approximately 27 minutes (MIN)

Charging and cleaning time may differ depending on the brushes and the conditions of use.

Installation

Installing the wall mount

CAUTION

  • Install the wall mount on a hard concrete wall.
  • If you install the wall mount into drywall and there is no stud present, use the drywall anchors to secure the charger.
  • Connecting the cable
  • To disassemble the wall mount, follow the steps in reverse order.

Positioning the wall mount

  1. The wall mount installation should be set so the top of the wall mount is 113 cm (44 1/2 in)from the floor.
  2. Using the wall mount as a template, mark where the screw holes will be placed.
  3. Drill the holes to a depth of 50 mm (2 in) using a 6 mm (1/4 in) drill bit, and put the provided screw anchors into the hole.
  4. Fix the wall mount to the wall with the provided screws.
  5. Plug in the wall mount, place the vacuum into the wall mount, and then confirm that the battery level indicator is displayed.
  6. Please refer to the QR code for detailed information on the installation of the wall mount

Operation

Charging the battery

  • When the battery level indicator is at its lowest level and blinks( ) charge the battery.
  • When charging the vacuum, make sure the connection part of the wall mount is correctly connected.
  • The vacuum cleaner cannot be used while it is charging.

CAUTION

  • Before ejecting the battery, the product must be turned off. (If the battery is forcibly ejected while the vacuum is operating, the vacuum can malfunction.)
  • Be careful not to drop the battery. If you do, you can injure yourself or damage the battery.
  • Charging with a wall mount
  • Make sure the back of the battery is correctly placed onto the vacuum charging part.
  • Check if the battery level indicator is displayed while charging.
  • The battery level indicator blinks while charging. When charging is complete, the blinking stops and the light level dims.
  • Charging with a desk charger
  • Charge the battery at the desk charger.
  • Push the battery in firmly.
  • Check if the battery level indicator is displayed while charging.
  • Ejecting and re-inserting the battery
  • Press the battery release button at the rear of the handle to eject the battery.
  • Push the battery to the end until you hear it click.
  • Storing the accessories

At the wall mount

  • When accessories are disassembled to be stored, dust may fall from the suction part of the vacuum cleaner.
  • After cleaning, operate in MAX mode for 10 seconds.
  • At the desk charger
  • Place the desk charger on a desk after folding the accessory holders and assemble the accessories to the holders as shown in the picture.
  • If the Extension Crevice Tool is inserted first, the accessory holders can be folded more easily.

Operating the vacuum cleaner
If the brush clings to floors (such as a carpet, a mat, or bedding, etc.) or does not spin properly, change the suction power to ‘MIN’ or ‘MID’ mode.

  • Power on / off
    • When pressing the power button, the vacuum cleaner starts operation in ‘MID’ mode.
    • When the wet brush is assembled, the operation starts in ‘WET’ mode.
  • Controlling suction power
    • You can control the suction power of the vacuum cleaner.
  • + button: Increases suction power.
  • – button: Decreases suction power.
  • JET’ mode: Hold the [+] button down for 3 sec. while in ‘MAX’ mode.
  • The ‘JET’ mode is not displayed separately on the screen.
  • The suction power control button does not work in ‘WET’ mode.

Checking the display

  1. Clogged: Something is clogging the dustbin, pipe, or the connected suction accessory
  2. Spinning brush stuck: Something is stuck in the connected spinning brush accessory.
  3. The spinning brush stuck display will not turn on if the spinning brush motor stops because it has overheated.
  4. No Filter: The washable microfilter is not assembled correctly
  5. Suction power: Displays the current suction power.
  6. Wet brush cleaning mode: Displays when the wet brush is assembled.
  7. If either 01, 02, or 03 blinks a few times and the vacuum cleaner stops operation, please take action by referring to the maintenance part of this manual.

Using the accessories
If the spinning brush stops working, check whether it has overheated or has something stuck in it. (Please refer to the troubleshooting part of this manual.)

Disassembling the accessories

  • When disassembling the pipe, press the release button at the rear of the pipe.
  • Before disassembling the accessories, operate in MAX mode for more than 10 seconds to clean the accessories of any remaining dust or foreign matter.
  • When disassembling the brush, press the release button at the rear of the brush.
  • Soft Action Brush Use to clean a wood or linoleum floor.
  • Turbo Action Brush Used to clean various floor conditions at home, it is also suitable for cleaning the carpet.
  • Mini Motorized Tool Use to clean bedding.
  • Combination Tool Use to remove dust from curtains, furniture, sofas, etc.
  • Extension Crevice Tool Use to remove dust in grooves of window frames, chinks, corners, etc.
  • Flexible Tool Use to clean the places hard to reach such as the upper or rear parts of furniture, or ceilings.
    NOTE
    The Flexible Tool can be connected to the Combination Tool and Extension Crevice Tool.

Wet Brush

  • Use it to clean a wood or linoleum floor with a wet pad!
  • The Wet Brush does not have a dust suction function.
  • When attaching the wet pad, make sure the pad is in the centre of the spin disk.

Using the multi-use wet pad

  1. Multi-use wet pad
  2. Velcro
  3. Spin disk
    • Attach the multi-use wet pad to the spin disk.
    • Using the single-use wet pad
  4. Attachable pad
  5. ‹Front> Velcro side
  6. «Back>
  7. Single-use wet pad

Attach the attachable pad to the spin disk and 2) attach a single-use wet pad on top of each of the attachable pads. When using the single-use wet pad, make sure the direction of the attachable pad is correct. The Velcro side is the front side.
Discard single-use wet pads after use. Keep the attachable pads for future use. If you use single-use wet pads without the attachable pads, the cleaning performance will not be as good.

Maintenance

For detailed information, please refer to the QR code.

CAUTION

  • Turn off the vacuum cleaner before cleaning.
  • If the dustbin or filter is filled with dust,  the vacuum cleaner may stop to prevent overheating.
  • You should clean the dustbin or filter before it fills the MAX line.

Cleaning the dustbin
Dustbin / Metal mesh grille filter Brush the dust off the metal mesh grille filter with the combination tool. Do not pull the rubber attached to the metal mesh grille filter. After emptying the dustbin, clean it and dry it in the shade. When heat is applied, product malformation may occur.

Cleaning the filter
To maintain the best performance of the filter, remove the dust on the filter frequently and clean the filter with water once a month.

  • After cleaning, dry completely for more than 24 hours in the shade before use.
  • When heat is applied,
  • Washable micro filter
  • Fine dust filter

CAUTION
When assembling, turn the filter until the line below the lock image is not visible.

Cleaning the accessories

  • Mini Motorized Tool
  • Extension Crevice Tool / Pipe
  • Soft Action Brush

NOTE

  • When foreign matter remains on the brush, remove it with a wet tissue or a dry cloth.

CAUTION

  • Do not clean the spinning brush and suction part with water.
  • Do not use the Soft Action Brush to remove moisture such as spilt liquid or pet waste.

Turbo Action Brush

  • If the foreign matter is not removed, use scissors to remove it.

NOTE

  • If a cloth or other foreign matter is vacuumed up and tangled with the spinning brush, the spinning brush will stop working to protect the brush motor.
  • After cleaning the brush, turn the power off and then on again.
  • If a brush does not work after cleaning, turn the power off and then on again.
  • When cleaning the brush, be careful not to catch your fingers in the fold of the brush.

Wet Brush
NOTE
If the spinning brush does not work even after cleaning the Soft Action Brush and Wet Brush, the overheating prevention device of the brush motor might be in operation. Wait 30 minutes or more to cool the motor and operate again.

Safety information

  • Before operating the appliance, please read this manual thoroughly and keep it for your reference.
  • Because the following operating instructions cover various models, the characteristics of your vacuum cleaner may differ slightly from those described in this manual.

Caution/Warning symbols used

  • WARNING
    Indicates that a danger of death or serious injury exists.

  • CAUTION
    Indicates that a risk of personal injury or material damage exists. Other symbols used

  • NOTE
    Indicates that the following text contains additional important information. State of California Proposition 65 Warning (US only)

State of California to cause
cancer and birth defects or other reproductive harm. For battery recycling go to call2recycle.org or call 1-800-822-8837 Failure to meet these requirements could cause damage to the internal parts of the vacuum and void your warranty.

General

  1. Read all instructions carefully. Before switching the vacuum on, make sure that the voltage of your electricity supply is the same as that indicated on the rating plate at the rear of the handy vacuum cleaner (battery contact side).
  2. WARNING: Do not use the vacuum cleaner on a wet rug or floor.
  3. Close supervision is necessary when any appliance is used by or near children. Do not allow the vacuum cleaner to be used as a toy. Do not allow the vacuum cleaner to run unattended at any time. Use the vacuum cleaner only for its intended purpose as described in these instructions.
  4. Do not use the vacuum cleaner without a dustbin.
  5. Empty the dustbin before it is full to maintain the highest efficiency.
  6. Do not use the vacuum cleaner to pick up matches, live ashes or cigarette butts. Keep the vacuum cleaner away from stoves and other heat sources. Heat can deform and discolour the plastic parts of the unit.
  7. Avoid picking up hard, sharp objects with the vacuum cleaner as they may damage the vacuum’s parts.
  8. Do not block the suction or the exhaust port.
  9. To avoid damage, remove the plug by grasping the plug, not pulling the cord.
  10. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
  11. Children should not clean or perform maintenance of the vacuum without adult supervision.
  12. Children should be supervised to ensure that they do not play with the appliance.
  13. The battery must be removed from the main unit before cleaning or performing maintenance on the vacuum.
  14. The use of an extension cord is not recommended.
  15. If your vacuum cleaner is not operating correctly, switch off the power supply and consult an authorized Samsung service agent.
  16. If the power cord is damaged, it must be replaced by a Samsung service centre to avoid any electrical hazards.
  17. Do not use it to suction up water.
  18. Do not immerse in water for cleaning.
  19. Please contact Samsung or a Samsung service centre for a replacement if one is needed.
  20. Do not modify the polarized plug to fit a non-polarized outlet or extension cord.
  21. Do not use it outdoors or on wet surfaces.
  22. Unplug the wall mount from the outlet when not in use and before servicing.
  23. Use only the wall mount supplied by the manufacturer to recharge.
  24. Do not use a damaged cord or plug.
  25. Do not pull or carry by the cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners.

Warning

  • Keep the cord away from heated surfaces.
  • Do not use extension cords or outlets with inadequately rated current.
  • Do not charge a non-rechargeable battery.
  • Do not unplug by pulling on the cord. To unplug, and grasp the plug, not the cord.
  • Do not mutilate or incinerate batteries as they will explode at high temperatures.
  • Do not attempt to open the wall mount.
  • Repairs should be only carried out by a qualified Samsung service centre.
  • Do not expose the wall mount to high temperatures or allow moisture or humidity of any kind to come into contact with the wall mount.

Vacuum cleaner

  • Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
  • Do not use without a filter in place. When servicing the unit, never put fingers or other objects into the fan chamber in case the unit accidentally turns on.
  • Do not put any objects into openings.
  • Do not use with any openings blocked.
  • Keep openings free of dust, lint, hair, and anything that may reduce airflow.
  • Do not pick up toxic materials (chlorine bleach, ammonia, drain cleaner, etc.).
  • Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
  • Do not use the vacuum cleaner in an enclosed space filled with vapours given off by oil-based paint, paint thinner, moth-proofing substances, flammable dust, or other explosive or toxic vapours.

Installation

  • If you have a problem with installing the wall mount, contact a Samsung service centre.

CAUTION

  • Injury or product malfunction from not installing the wall mount correctly may not be compensated.

Power related

WARNING

  • When installing the wall mount, do not bend the battery charger with excessive force or put heavy objects on the battery charger.
  • Otherwise, electric shock or fire may occur.
  • If there is dust, water, etc. on a pin or contact point of the power plug, wipe them carefully.
  • Otherwise, abnormal operation or electric shock may occur.
  • Do not pull the cord and do not touch the plug with wet hands.
  • Do not plug the wall mount into a power source with the incorrect voltage. Do not plug the wall mount into a muti-outlet or power strip. Do not leave the battery charger lying on the floor. Attach the cord close to a wall.
  • Otherwise, electric shock or fire may occur.
  • Do not use a damaged power plug, battery charger, or loose power outlet.
  • Otherwise, electric shock or fire may occur.
  • If the battery charger is damaged, have a Samsung authorized service centre replace the battery charger with a new battery charger.
  • Otherwise, electric shock or fire may occur.

WARNING

  • Do not touch the charging terminal of a vacuum or wall mount with chopsticks, metal screwdrivers, forks, knives, etc.
  • Otherwise, product malfunction or electric shock may occur.
  • Make sure that the battery terminals of the wall mount do not come into contact with a conductor such as a bracelet, watch, metal rod, nail, etc.
  • Make sure that any liquid such as water or juice is not allowed to enter the vacuum cleaner or the wall mount.
  • Otherwise, electric shock or fire may occur.
  • Do not use the wall mount for other purposes.
  • Otherwise, severe damage to the wall mount or fire may occur.
  • Do not vacuum liquid, blades, pins, embers, etc. during cleaning.
  • Otherwise, abnormal operation or product damage may occur.
  • Do not step on the product body or strike the product.
  • Otherwise, an injury or product damage may occur.
  • The brush and air outlet should not be blocked during cleaning.
  • Otherwise, product malfunction or fire may occur due to overheating of the product.
  • This product is intended for household use only. Do not use this product for heavy-duty cleaning, commercial cleaning, industrial cleaning, or cleaning outdoors, especially on stone or cement.
  • Do not use pick-up chalk powder in and around billiard tables or in hospital aseptic rooms.
  • Otherwise, abnormal operation or product damage may occur.
  • Do not use the product near heating appliances such as heaters, or in areas containing combustible sprays, or flammable materials.
  • Otherwise, fire or product deformation may occur.
  • Before using the product, make sure that the filters are correctly inserted.
  • Otherwise, dust can enter the motor inside the main body and cause product damage. Suction force can decrease.
  • If there is a gas leak or combustible spray is used, do not touch the power outlet and open the window for ventilation.
  • Otherwise, an explosion or fire may occur.
  • If the vacuum makes a strange sound or emits a smell or smoke, turn off the vacuum immediately, and then contact the Samsung service centre.
  • Otherwise, electric shock or fire may occur.

CAUTION

  • Do not use the product near combustible material. Also, do not use:
  • In a place where a burning candle or desk the lamp is placed on the floor.
  • In an area where an unattended place the heater is turned on or an area in which there are unextinguished embers in a fireplace, in an ashtray, etc.
  • In a place where there are combustible materials such as gasoline, alcohol, thinner, ashtrays with unextinguished cigarettes, etc.
  • Do not allow children to cling to or push the wall mount.
  • Personal injury, product and floor damage may occur.
  • When you need to store the vacuum cleaner for a short time during cleaning, turn the vacuum off and lay it on the floor.
  • Otherwise, the vacuum cleaner may fall and could cause an injury or severe product damage.
  • Do not charge the product near a window, heater, toilet, bathroom, etc.
  • After using the vacuum cleaner, you should store it in the wall mount or lay it safely on the floor.
  • Otherwise, the product may fall and could cause an injury or severe product damage.
  • Do not store the vacuum cleaner by leaning it against a wall or table.
  • Do not use the vacuum cleaner for other than its intended purpose. (Do not allow children to ride on or play with the product.)
  • An injury or product damage may occur.
  • Before plugging in or unplugging the wall mount, turn off the vacuum and make sure that the pins of the power plug do not come into contact with your hands.
  • Otherwise, fire or electric shock may occur.
  • Do not step heavily on the upper part of the wet brush while using it.
  • Otherwise, product damage or flood damage may occur.
  • When using the vacuum cleaner, be careful not to hurt yourself on the moving or spinning parts.
  • Be careful not to suction body parts into a brush of the vacuum cleaner (Hair, etc.).
  • When cleaning the wall or ceiling, use both hands.
  • Use both hands to clean with the vacuum. If you clean with one hand, you can damage your wrist or drop the vacuum and cause injury or damage to the vacuum.
  • When assembling the vacuum, be careful not to catch your fingers or hands in the movement fold of the handle.
  • Do not use the vacuum cleaner on objects that can be easily scratched (monitors, stainless steel appliances, etc.).
  • Do not store the vacuum cleaner inside a car.
  • Do not use water to clean the vacuum cleaner when in use.
  • Use the vacuum cleaner in dry places only.
  • Do not use the vacuum cleaner in wet places or water.
  • Do not use the vacuum cleaner to pick up spilled beverages or pet waste.
  •  Do not use the vacuum cleaner in direct sunlight or high heat.

WARNING

  • Before removing foreign matter from the vacuum, turn off the vacuum cleaner first.
  • If the vacuum is on while you are removing the foreign matter, you can hurt yourself or damage the vacuum.
  • When cleaning the exterior of the product, turn off the product first and then wipe it with a dry towel. Do not spray water directly onto the product or wipe it with volatile materials such as benzene, thinner, or alcohol.
  • If water gets into the product and an error occurs, turn off the product and contact a Samsung service centre.
  • Unplug the charging stand before cleaning it.
  • When cleaning the washable parts, do not use alkaline detergent, acid, industrial detergent, air freshener, acetic acid, etc.
  • Otherwise, product damage such as plastic breakage, deformation, discolouration, printing deterioration, etc. may occur.

Washable Parts

| Dustbin, washable micro filter, Fine dust filter, metal mesh grille filter, dry cloth
---|---
Acceptable detergent| Neutral| Dishwashing detergent

Prohibited detergent

| Alkaline| Lox, mould cleaner, etc.
Acid| Paraffin oil, an emulsifier, etc.
Industrial cleaners| NV-I, PB-I, Opti, alcohol, acetone, benzene, thinner, etc.
Air freshener| Jet spray air fresheners (coffee flavour, herb, etc.)
Oils| Animal oils, vegetable oils
Etc.| Edible acetic acid, vinegar, glacial acetic acid, etc.

CAUTION

  • Do not push the vacuum cleaner while it is stored in the wall mount.
  • Personal injury, floor and product damage may occur.

Notes and cautions

Battery usage

NOTE

  • If your vacuum cleaner does not work after you charge the battery and change the battery.
  • If it still does not work with the new battery, contact a Samsung service centre.
  • When you purchase a battery in a Samsung service centre, check for the genuine
  • Samsung logo on the battery ( ) and the battery name (VS20T755 / VS20T751 Series: VCA-SBT90EB).

CAUTION

  • Do not disassemble the battery or the wall mount.
  • Do not apply heat to the battery and do not put the battery in a fire.
  • As the battery is manufactured only for this product, do not use the battery for other electronic appliances or other purposes.
  • Removing the battery during operation may cause product malfunction.
  • If the battery is removed while the vacuum cleaner motor is operating, the battery may not work for 30 seconds after being reattached for safety reasons.
  • Battery charging time and usage time may shorten with increased battery use. When the battery no longer charges or runs down quickly, replace the exhausted battery with a new one.
  • Use only the wall mount and batteries provided by Samsung.
  • Before inserting the battery, confirm that the battery is being inserted in the correct direction and orientation.
  • When discarding a dead battery, put it into a battery collection box for recycling.
  • If you are not going to use your vacuum cleaner for a long time, detach the battery from the vacuum.
  • When attaching the battery to the vacuum, insert it until you hear a click. This assures that the battery is firmly attached.
  • Otherwise, the battery may fall and could cause product damage or injury.
  • Do not drop or strike the battery or subject it to a sudden shock.
  • Do not disassemble the battery and make sure that you do not create a short circuit across the plus (+) and minus (-) terminals.
  • Leaks from battery cells can occur under extreme usage or temperature conditions.
  • If the liquid gets on your skin, wash the affected area quickly with water.
  • If the liquid gets into your eyes, flush them immediately with clean water for a minimum of 10 minutes. Seek medical attention.
  • To protect the motor and battery, the vacuum cleaner may not operate when the temperature is lower than 5 °C or higher than 45 °C.
  • If you are not going to use the vacuum for a long period or you’re going to be away from home for a long period, unplug the wall mount, and then detach the wall mount from the battery.
  • When the battery is not being charged and not being used, it will slowly discharge.
  • When the battery level is low, recharge it. If the level of the battery remains low for a long period, it can cause the performance of the battery to degrade.

NOTE

  • If excessive force is applied to a brush or foreign matter is caught in the spinning brush, the brush may stop working to protect the motor or vacuum.
  • Turn the vacuum off, remove the foreign matter, and then turn the vacuum on. If the vacuum does not start, turn it off and then on again.
  • Static electricity may occur depending on the humidity, temperature, floor material, etc. in your home. If it happens repeatedly, contact a Samsung service centre.
  • Please charge the battery fully:
    • Before using a newly purchased battery for the first time or if you haven’t used the battery for a long time.
    • When the battery level indicator is on the lowest indication and blinks.
  • Gently clean the multi-use wet pads by hand, using a mild detergent.
  • The multi-use wet pads can be cleaned using a washing machine. However, if the wet pads are exposed to fabric softener or heat (such as boiling or hot water), they may get damaged and not work as well.
  • Only use genuine Samsung wet pads.
  • If the wet brush is used without a wet pad, any product malfunction will not be covered by warranty and a service fee will be charged for the repair.
  • To purchase additional multi-use wet pads for the wet brush, contact a Samsung service centre.
  • To purchase additional single-use wet pads. (*Make sure to check the model name VCASPA90.)

CAUTION

  • When the spinning brush inside a brush is working, do not touch the brush.
  • Otherwise, your hand can be caught and it may cause an injury.
  • Before using the wet brush, detach the wet pad and put some water on it, then reattach it to the spin disk.
  • Do not use the vacuum cleaner on items that can be scratched (TV and monitor screens, etc.)

Maintenance

NOTE
Sometimes the wheel of a brush can scratch the floor. Before using the vacuum cleaner, check the wheels of the brush. If there is foreign matter on the wheel of the brush that cannot be removed easily, contact a Samsung service centre. If the inner part of the wet brush is clogged with a large foreign matter, the spinning speed decreases or stops.

CAUTION

  • Storing the vacuum cleaner in sunlight for Long hours may cause parts of the vacuum to deform or discolour. Therefore, after cleaning the parts of the vacuum cleaner, dry them in the shade.
  • Do not clean the brush of the vacuum cleaner with water. Cleaning it with water can cause the brush to deform or discolour.
  • Before cleaning the wall mount, you must unplug the wall mount.
  • If you notice a continuous reduction in suction or the vacuum cleaner overheats abnormally, replace the Fine dust filter.
  • After cleaning <a dustbin›, a metal mesh grille filter>, or with water, dry in the shade.
  • When heat is applied, the product malformation may occur.

Troubleshooting

Before calling for service, review the problems and solutions below. If none of the suggested solutions resolve your problem, please visit our website at www.samsung.com or call Samsung Customer Care. Note that you will be charged for any service calls in which no defects were found. If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care centre.

Problems Solutions

The vacuum cleaner does not work.

| •    Check the battery level and charge the battery.

•    Check whether the product is turned off, and then press the power button to turn it on.

•    Check whether the pipe, dustbin or brush is blocked.

•    Check whether the washable micro filter is inserted correctly.

•    If the vacuum has not been used for a long time, charge the battery.

•    If the battery dies, replace the battery.

The suction force decreases suddenly and the vacuum makes a vibrating sound.

| •    Check whether a brush, dustbin or pipe is clogged with foreign matter and remove it.

•    Check whether the dustbin is filled with dust. If it is, empty the bin.

•    Check whether the filter is dirty. If it is, clean the filter.

The vacuum cleaner cannot be charged.

| •    Check if foreign matter (dust) is on the charging terminal. Remove any foreign matter with a cotton swab or soft cloth.

•    Check that the vacuum cleaner is properly aligned on the charging station and that the LED of the battery level indicator is turned on.

•    Confirm that the voltage provided to the wall mount matches the requirements of the wall mount.

The spinning brush does not work.

| •    Turn off the vacuum and check whether the brush is clogged with foreign matter. If so, remove the foreign matter and restart the vacuum.

•    If the brush still does not spin, turn the vacuum cleaner off and back on a second time.

– For the Soft Action Brush and Wet brush, if the vacuum overheats, it may take about 30 minutes for the motor to cool.

Problems Solutions

An odour is coming from the air outlet or filter of the vacuum cleaner.

| •    Empty the dustbin and clean the filters frequently.

–   As your vacuum cleaner is a new product, it may have a slight odour for the first 3 months after purchase.

–   If you use the vacuum cleaner frequently, accumulated dirt in the dustbin or dust on the filter may generate an odour.

•    Replacement filters are available at your local Samsung service agent.

Cleaning is finished but small dust particles come out of the brush.| • After cleaning, operate the vacuum for 10 seconds or more on the MAX setting to suction up the small dust particles.

The vacuum cleaner stops operation during cleaning.

| •    The vacuum cleaner’s motor will shut off to prevent overheating:

–   When the vacuum operates with a full dustbin.

–   When the vacuum operates with a suction part or brush clogged.

–   When the Extension Crevice Tool is used for long hours.

•    After correcting the cause of the problem, turn the product on again. (This case may differ depending on the ambient temperature.)

Static electricity occurs when cleaning a thick and soft mat.

| •    Some types of mats such as a (childcare centre mat or a noise prevention mat between floors, etc.) may cause static electricity.

– Move the brush on a normal floor for a while and clean again. This should get rid of the static electricity.

Country Customer Care Center Web Site
CANADA 1-800-SAMSUNG (726-7864)
1-844-SAM-PAYS (726-7297)

Country Customer Care Center Web Site
CANADA 1-800-SAMSUNG (726-7864) [www.samsung.com/ca/support

](http://www.samsung.com/ca/support)(English)
1-844-SAM-PAYS (726-7297)| www.samsung.com/ca_fr/support (French)
U.S.A| 1-800-SAMSUNG (726-7864)

1-844-SAM-PAYS (726-7297)

| www.samsung.com/us/support

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