Cassida 5520 UV Money Counter User Manual

Cassida 5520 UV Money Counter

This manual contains important information on safety measures and operational features, please read it carefully before operating your currency counter and keep it for future reference.

INTRODUCTION

About the Cassida 5520

• Thank you for choosing the Cassida 5520 series currency counter. We hope you enjoy using it.
• Cassida’s 5520 series currency counters are sophisticated yet simple to operate money processing machines. They will save you time and reduce errors of counting by swiftly and precisely counting stacks of bills at a speed of 1200 notes per minute. The Cassida 5520 series will also enable you to add up totals and batch necessary amounts into separate stacks. All these features come together with a built-in counterfeit detection system that uses ultraviolet “UV” (and magnetic “MG” 5520 UV/MG model) ink detection and alerts you immediately for any suspicious bill.
• Cassida 5520 series currency counter makes an invaluable aid in banks, retail stores, groceries, car washes, gas stations, bars, nightclubs, restaurants, movie theaters, and any other cash-intensive environment.

Box contents

• Cassida 5520 Digital Currency Counter
• Power cord
• Spare parts kit:
  • rubber belt
• Maintenance kit (optional)
  • cleaning brush
  • cleaning cloth
• User manual

Front and rear views

Front view

Control panel

• Stacking rollers –  transports counted bills into the stacker
• Stacker –  holds counted bills
• Stacker sensors –  signal the presence of bills in the stacker
• Hopper sensor –  signals the presence of bills in the hopper
• Hopper –  holds bills that need to be counted
• Retractable handle –  used to carry the counter

Rear view

1. Power switch –  turns the power on and off

2. Port –  optional remote display connection port

3. Feeding gap adjustment screw –  adjusts for different bill thicknesses (narrow for brand new ones – wide for worn out ones)
   Note:  Please do not adjust unless the machine displays recurrent DBL or Chn error messages.

4. Power outlet & fuse – to connect the power cord

Control panel

• “ADD/BAT”  to switch between adding, batching, and simple counting modes Keypad Used to enter a custom batch quantity
• “UV” or “UV/MG”  Activate counterfeit detection.
• “START”  Starts operation
• “VALUE”  Activates the VALUE counting mode

Specifications

• Power supply:  110 VAC 60Hz
• Power consumption:  <70 Watts
• Counting speed:  Approx 1200 bills/minute
• Applicable bill thickness:  0.075-0.15 mm
• Hopper capacity:  300 new bills or 150 old bills
• Stacker capacity:  300 new bills or 150 old bills
• Batch Range:  1-100 banknotes
• Feeding System:  Roller Friction System
• Counting Display:  LCD
• Counterfeit detection:  UV (UV and MG for 5520 UV/MG)
• Ambient Temperature:  0oC-40oC (32oF-104oF)
• Operating humidity:  40%-90%
• Size:  292 X 246 X178 mm (11.5” X 9.7” X 7.1”)
• Weight:  5.7 kg (12.6 lbs)
• Fuse:  2A slow, 250V

Important safety notes

When using this product, basic safety precautions should always be taken, including the following:

• Do not use this product in areas where it may be exposed to water or any other liquids.
• Unplug this product from the wall outlet before cleaning. Use a damp cloth or specifically designed maintenance accessories such as the Cassida air duster or Cassida CleanBill Pro cleaning cards.
• To avoid the risk of electrical shock, do not disassemble this unit. Disassembling will expose you to dangerous voltages and other safety risks. Incorrect reassembly can cause electrical shock when the appliance is subsequently used.
• Take the unit to a qualified technician when service or repair is required. Do not try to replace the parts yourself. Supplied spare parts are intended for use by qualified personnel only.
• Only use the power cord supplied with the unit. Plug the power cord into a properly grounded wall outlet. Do not remove the ground pin from the power cord. Failure to properly ground the unit can result in severe injury or fire.
• Make sure the device is installed on a flat surface. Do not operate the unit in areas with high temperature, humidity or smoke as these conditions may prevent it proper operation.
• This product is designed for indoor use in a ventilated environment. Keep the unit away from direct sunlight and strong magnetic fields which could interfere with the counterfeit detection sensor.
• When not using the unit for an extended period of time, disconnect the power cord from the wall outlet.

GETTING STARTED

Powering up

Please make sure the hopper is empty and turn the power switch on. The unit will conduct a self-check by spinning the counting wheels several times. The screen will display “0” when the unit is ready.

Loading the hopper

Loading the hopper correctly is important in order to avoid jams and speed up the operation of the counter.

Proper hopper loading is shown in the following diagrams:

Carrying the unit

1. Grasp handle
2. Pull handle up

OPERATING MODES

Counting mode

• After the machine is turned on, it defaults to counting mode.
• To switch to counting mode from another mode press the ADD/BAT button until both “add” and “batch” indicators are off.
• To count bills, place them in the hopper (follow the procedure described in 2.2 Loading the hopper).
• The machine will start counting automatically and will move the bills from the hopper to the stacker as it counts them. The machine will stop counting when the hopper is completely emptied and will emit a confirmation beep. The counted number of the bills will be displayed. Remove the counted number from the stacker and place more bills into the hopper. The screen will clear itself of the previous count before the machine starts counting the new stack. To count additional bills, add more bills to the hopper. Be sure not to accumulate more than the stacker can hold as this will cause jamming and may lead to a motor failure.

Batching mode

• To switch to batching mode press the ADD/BAT button until the BATCH indicator is on. If you would like to change the batch amount, use the numeric keypad to enter the desired amount.
• The unit will start counting automatically once bills are placed in the hopper. As soon as the unit counts the desired batch number it will stop and emit a confirmation beep. The screen will show a number of bills in the counted batch. When the stacker is emptied unit will automatically start counting to the preset batch number again.
• If the number of counted bills in the stacker does not reach the preset batch number, the screen will alert you by blinking the actual number counted.
• If you want to complete the batch, just place more bills in the hopper and the unit will automatically count the required number of bills to finish the batch.

Changing the batch quantity:

• To change the batch quantity, wait until the unit completes the current batch. Enter the new batch quantity using the numeric keypad. Please be sure to empty the stacker before placing new bills in the hopper.
• If the previous batch was completed, the unit will automatically start counting to the newly set batch quantity once the stacker is emptied.

Adding Mode

• In this mode, the unit enables you to count multiple stacks of bills while keeping track of the total amount of bills counted. To switch to adding mode, press the ADD/BAT button until the ADD indicator is on.
• Place the bills in the hopper. The unit will start counting automatically. The unit will emit a confirmation beep once the count is completed. The number of bills counted will be displayed on the LCD screen.
• Empty the stacker and refill the hopper. The unit will continue counting and adding the new count to the total.
• To keep adding without emptying the stacker refill the hopper and the unit will keep counting and adding the new stack of bills to the partially full stacker. Be sure not to accumulate more than the stacker can hold (300 new bills or 150 old bills), as this will cause jamming and may lead to motor failure.

Add + Batch mode

This mode batches the desired quantity of bills and monitors the running total at the same time. To activate this mode, press the ADD/BAT button until the ADD and BATCH indicator are both on. Use the keypad to enter the desired batch amount. The unit will add beginning with the next count. The total number of bills counted will appear on the LCD screen. The last batch count will be displayed on the LCD screen. If the batch is incomplete the LCD screen blinks with the number of the bills in the last count.

Value counting mode

This mode allows you to display the total value of bills counted. To activate this mode, press the VAL button. The Value indicator is lit.

• On 5520 UV models:  Use the numeric keypad to enter the desired denomination value.
• On 5520 UV/MG models:  Select the desired denomination ($100, $50, $20, $10, $5, $2, and $1) as a multiplier. Repeatedly press the VAL button until the proper denomination is shown in the lower-left corner of the display.
  After selecting the desired denomination, load the bills to be counted into the hopper. Ensure the denomination of the bills matches the selected denomination. The 5520 counts the stack displays the total value and shows the number of bills counted on the screen. For example, a denomination of $20 x 25 bills counted = 500 displayed.

Value counting and add mode

This mode counts different dollar amounts of bill denominations and tracks the total value of bills counted. To activate, press the ADD/BAT button. The ADD indicator is lit. Press the VAL button and the VAL indicator light will illuminate. All previous counts are now cleared and a new session can begin.

• On 55020 UV models:  Enter the desired denomination using the keypad. The denomination will be shown on the screen. The denomination value may be changed at any time by using the keypad. The unit will now start calculating the value using the new denomination.
• On 5520 UV/MG models:  Denominations will be shown on screen in this order: $100, $50, $20, $10, $5, $1. Count the highest denomination bills first and then move to lower denominations. Change the denomination value to the next lower value by pushing the VAL button. The unit will now start calculating the value using the new denomination. After your lowest denomination has been counted, record your information. Then, press the VAL button until 0 (zero) appears. The value mode will reset, the VAL indicator light will turn off, the tally will clear and a new value count session can begin.

DETECTION FEATURES

UV Counterfeit Detection

• The Cassida 5520 is able to check for counterfeit bills using ultraviolet (UV) light. This function is available in all modes. Press the UV or UV/MG button until the UV indicator appears on the LCD screen.
• The unit beeps two times and stops counting when a suspect bill is detected and a UV message flashes on the screen. The unit will continue to alert the user until action is taken. To continue counting, remove the suspect bill (which will be the last one in the stacker) and press the START button. The unit will start counting again and will not add the counterfeit bill to the count.
• Please note that 5520, like all other counters with integrated detectors present on the market, can not guarantee a counted bill to be genuine or counterfeit. There are several reasons a genuine bill may be recognized as counterfeit or vice versa.
• Possible reasons include  direct sunlight exposure, worn-out bills, excessively dirty bills, or highly advanced counterfeiting techniques used to produce the bill. Separate equipment may be required to determine definitively whether or not a note is counterfeit.

MG Counterfeit detection (Cassida UV/MG model only)

• The Cassida 5520 UV/MG is able to check for counterfeit bills using magnetic (MG) ink marks present in all US dollar denominations. This function is available in all modes. Press the UV/MG button to toggle between UV/MG, OFF, and UV and MG mode. The MG indicator will be on the LCD screen while the MG detector is enabled.
• The unit will start beeping and stop counting when a counterfeit note is detected and an MG message will be displayed. The unit will continue to alert the user until action is taken. To continue counting, remove the suspect bill (which will be the last one in the stacker) and press the START button. The unit will start counting again and will not add the counterfeit bill to the count.
• Please note that the Cassida 5520 UV/MG counter, like all other counters with integrated detectors present on the market, can not guarantee a counted bill to be genuine or counterfeit. There are several reasons a genuine bill may be recognized as counterfeit or vice versa. Possible reasons include direct sunlight exposure, worn-out bills, excessively dirty bills, or highly advanced counterfeiting techniques used to produce the bill. Separate equipment may be required to determine definitively whether or not a note is counterfeit.

Double note detection

Bills may stick to each other due to excessive dirt, folding, or various other reasons. The Cassida 5520 uses infrared light (IR) technology to determine when two bills are stuck together. This feature is activated automatically in all modes. The unit will start beeping and stop counting when a double bill is detected and a “DBL” message will be displayed. The unit will continue to alert the user until action is taken. To clear the error, all bills must be removed from the stacker. The screen will automatically reset. All bills in the stacker must then be placed back in the hopper and recounted.

Double note detection in adding mode:

When in adding mode the unit enables you to continue counting by automatically correcting the total number of counted bills on screen. Move all bills from the stacker to the hopper for recounting.

Half-note detection

• The Cassida 5520 incorporates infrared (IR) light sensors that notify users if a half note passes through the counting mechanism. This feature is activated automatically in all modes for your convenience.
• The machine will beep and stop counting when a half note is detected and a “HLF” message will be displayed on the screen. Move all bills from the stacker to the hopper for recounting.
• Half note detection in add mode: When in add mode, the 5520 enables you to continue counting by automatically correcting the total number of counted bills on the screen. Move all bills from the stacker to the hopper for recounting.

Chain note detection

• The Cassida 5520 utilizes a self-checking system that alerts you in rare cases when several notes pass through the counting mechanism at once. This feature is activated in all modes.
• The unit will stop automatically when a chain note is detected, and start beeping. A “Chn” message will be displayed. To clear the error, remove all notes from the stacker and move them back to the hopper for recounting.
• When in adding mode the unit enables you to continue counting by automatically correcting the total number of counted bills on screen. Move all bills from the stacker to the hopper for recounting.

MAINTENANCE AND TROUBLESHOOTING

Maintenance

ATTENTION:  You should always turn the unit off and disconnect the power cord before cleaning.

Most operational problems can be avoided by regular care and preventative maintenance. Taking regular care of your currency counter will significantly increase its lifetime and help you avoid costly repairs.

To avoid problems:

• Make sure there are no metal clips or rubber bands in the bills you are going to count
• Be sure to follow the proper procedure for loading the hopper, refer to part 2.2 Loading the hopper

To get the best results out of your counter the following maintenance is recommended on a daily basis:

• Use a Cassida air duster and a soft bristle brush to remove any dust or debris from the interior of the unit.
• When not using your counter for an extended period of time, cover it with a drop cloth or plastic sheeting to prevent dust from settling inside.

Troubleshooting

START button to continue counting. The suspect bill will not be added to the count.

Refer to section 4.1 for more details.

| Suspect bill detected| Remove the last bill from the stacker and press the START button to continue counting. The suspect bill will not be added to the count.

Refer to section 4.2 for more details.

| The last counted bill is a double note| Remove the double note from the stacker and recount all other notes in the stacker. Refer to section 4.3 for more details.
| A half bill was detected| Remove the half bill from the stacker and recount all other notes in the stacker. Refer to section 4.4 for more details.
| Two or more notes have passed through the unit at the same time| Remove all bills from the stacker and recount them. Refer to section 4.5 for more details.
     | Sensors may have collected dust.| Clean the sensors with a soft bristle brush and compressed air. Refer to section 5.1.

Other possible errors:

connected properly.
The machine fails to detect counterfeit notes.| The UV sensor may have collected dust. Refer to the Maintenance section 5.1.
The count result is less than the real number of bills.| 1.  Bills incorrectly put in the hopper2.  The feeding gap is too wide. This may happen when brand new notes are counted because their thickness differs greatly from used notes to which the machine’s gap is adjusted by default. Narrow the gap a little bit by turning the feeding gap adjustment screw (refer to part 1.3, rear and front view) clockwise and try counting again. Repeat the procedure until a suitable gap width is reached.
Bills jammed| Turn off the machine. Remove any jammed bills by turning rollers or wheels manually if necessary. Look for any foreign objects inside the unit (paper clips, rubber bands, etc.) Remove foreign objects, if any. Turn the unit on and restart counting.

Warranty

All Cassida products are backed by a one-year warranty on parts and labor. Registration is required. To activate your warranty in the US or Canada, please register online by visiting www.cassidausa.com/register. In other countries, go to www.cassidaglobal.com/register.

In most cases, the malfunction of the machine can be resolved by cleaning the unit. Please refer to section 5.1 Maintenance.

Shipping:  The warranty does not cover the cost of shipping to the Cassida Technical Service Center.

Contact Information

If you need to contact the Cassida Technical Service Center, please have the following information available:

• Product model –  Located on the rear panel of the unit.
• Serial number –  Located on the rear panel of the unit.
• Nature of the problem –  What happens, and when did it happen? Did the machine display an error message?
• Steps were taken  to resolve the problem and the results

Technical support contact information:

• Email:  technicalsupport@cassidausa.com
• Tel:  888-800-0303

www.cassidausa.com or in other countries, go to www.cassidaglobal.com

Cassida Corporation – North America Printed in China 2013 Cassida Corporation. All rights reserved. Specifications are subject to change without notice. Cassida is a registered trademark of Cassida Corporation. FN 5520UM REV 0414

FREQUENTLY ASKED QUESTIONS

What is the Cassida 5520 UV Money Counter?

The Cassida 5520 UV is a money counter designed for counting and verifying banknotes, and it features UV (Ultraviolet) counterfeit detection.

What types of banknotes can I count with this device?

You can typically count various types of banknotes, including different denominations and currencies.

What is the counting speed of the Cassida 5520 UV Money Counter?

This money counter is often designed for high-speed counting, processing banknotes rapidly, often measured in notes per minute.

Is it compatible with different currencies and denominations?

Yes, it is typically compatible with multiple currencies and can count different denominations within a currency.

Does it come with UV (Ultraviolet) counterfeit detection?

Yes, the Cassida 5520 UV features UV counterfeit detection to identify counterfeit banknotes using ultraviolet light.

Is this money counter suitable for businesses and financial institutions?

Yes, it is suitable for businesses, banks, and financial institutions that need to efficiently count and verify large volumes of banknotes.

What is the size and portability of the Cassida 5520 UV Money Counter?

It is typically a compact and portable money counter, making it suitable for use in various locations, such as bank branches and retail stores.

Can I export counting results to external devices or software?

Some versions may allow you to export counting results to external devices or software for record-keeping and reconciliation.

Is there a warranty provided with the Cassida 5520 UV Money Counter?

The warrantie typically range from 1 year to 2 years.

Can I adjust the counting settings for different currencies or denominations?

Yes, it often offers adjustable settings to optimize counting for different currencies and denominations.

Is there a feature for detecting torn or damaged banknotes?

Some models may include features to detect torn or damaged banknotes during the counting process.

What file formats can be used for saving counting results?

The money counter typically provides counting results as a numerical total and does not save results in file formats.

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