Yealink DUALTEAMSBATUSBC UH38 Wired Headset User Guide

Yealink DUALTEAMSBATUSBC UH38 Wired Headset

Product Information

Specifications

• Model: UH38
• Headset Type: Dual headset (with built-in battery) / Mono headset (without built-in battery)
• Connection: USB and Bluetooth
• Cable: USB 2.0 Cable (USB-A to USB-C/USB-C to USB-C, line length 1.2 meters)
• Buttons: Bluetooth on/off, Mute/Unmute, PC Talk, Volume up/down, Teams/Voice Assistant

Product Usage Instructions

UH38 Headset Connection
To connect the headset:

• Connecting to PC/Yealink IP Phone via the USB Cable: Follow the instructions provided in the manual for a wired connection.
• Connecting to Mobile Device via Bluetooth: Enable Bluetooth on your mobile device and enter pairing mode on the headset by pressing the Bluetooth on/off button.
• Disable Bluetooth: To disable Bluetooth, press and hold the Bluetooth on/off button until the indicator light turns off.

Headset Wear
To wear the headset:

• Choose between left or right wearing style based on your preference.
• Adjust the microphone position for optimal sound quality.
• Clip the microphone cable onto your clothes for secure placement.

Headset Usage
Utilize the headset for various functions:

• Mute/Unmute Button: Press to toggle microphone mute/unmute status.
• Volume Buttons: Adjust volume levels using the volume up and volume down buttons.
• Teams/Voice Assistant Button: Activate Teams feature or voice assistant based on the edition of the headset.

Recovery Factory Setting
To reset to factory settings:

• Refer to the manual for instructions on recovering factory settings.

Yealink USB Connect
Connect the headset to Yealink devices via USB for seamless integration.

Firmware Update
Keep your headset up-to-date by following the firmware update instructions provided in the manual.

FAQ

• Q: How do I adjust the microphone position?
  A: You can adjust the microphone by gently moving it closer or farther from your mouth for optimal sound quality.

• Q: Can I use the UH38 headset with devices other than those mentioned in the manual?
  A: It is recommended to use the UH38 headset with compatible devices mentioned in the manual to ensure proper functionality.

Yealink
UH38 Wired Headset
User Guide

About This Guide
This guide contains instructions for connecting and using your UH38 headset.

Hardware Overview

• Package List
• Headset Buttons
• Busylight Indicator
• Mobile/PC Button Indicator
•  Teams/Voice Assistant Indicator

Package List

1. UH38 dual headset (with built-in battery)/mono headset (without built-in battery)
2. USB 2.0 Cable ( USB-A to USB-C/USB-C to USB-C, line length 1.2 meters )
3. Carrying Case
4. Quick Start Guide

Note: We recommend that you use the included accessories, and other accessories may have compatibility issues that prevent them from working properly.

Headset Buttons

• Hold for 5 seconds while the headset is powered off to enter the Bluetooth pairing mode (the button flashes red and blue). Then, you can search and connect Yealink UH38 on the mobile phone.
• Hold for 5 seconds to disable Bluetooth.
• Control button of Bluetooth device call: press to answer, reject, or end a mobile call.

2| Mute/Unmute Button| Press to mute or unmute the microphone.
3| PC Talk Button| Control calls from devices connected to the headset via a USB cable: press to answer, reject, or end a PC/desk phone call.
4| Volume up Button Volume down Button| Press to turn up/turn down volume.
5| (Teams Edition) Teams Button|

• Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft’s support).
• Press to invoke the Teams client.

voice assistant.

Note: Before using the Teams feature, you should install the Microsoft Teams client on your PC. For more information on LED indicator status, please refer to the user guide.

Busylight Indicator
Introduction of the busylight indicator on both sides of the headset:

Mobile/PC Button Indicator
Mobile Button Indicator

Bluetooth
The red and blue lights flash alternately for 500 ms/time| Bluetooth enters the pairing state
The red light is on for 2 seconds, and then the light goes out| Disable Bluetooth
The blue light is on for 2 seconds, and then the light goes out| Bluetooth pairing succeeded
Green light flashes| Received an incoming call
Solid green| During a call
The green light double flashes| Stay on the line

PC Button Indicator

(when the upgrade is complete, the light of the mobile button, mute button, and PC button flash simultaneously for 1 second and then the light goes out)

Teams/Voice Assistant Indicator
When the headset activates the voice assistant, the button backlight is always on. When the headset works with Teams Client, the button backlight is shown below:

notification
White indicator light flashes slowly and becomes solid white light| Teams connected successfully
The white light flashes slowly and then the light goes out| Teams is not connected

UH38 Headset Connection

• Connecting to PC/Yealink IP Phone via the USB Cable
• Connecting to Mobile Device via Bluetooth
• Disable Bluetooth

Connecting to PC/Yealink IP Phone via the USB Cable
Connect the headset to the PC/Yealink IP phone via the USB cable.

Note: For the dual headset, you can charge the headset after connecting it to your PC/phone via the USB cable.

Connecting to Mobile Device via Bluetooth

You can connect the headset to your phone via the built-in Bluetooth to use as a Bluetooth headset.
Procedure

1. The headset enters the Bluetooth pairing mode.

   • Unpacking for the first time (Bluetooth has not been paired): Press and hold the Mobile button for 3 seconds to enable the Bluetooth, and the headset enters the Bluetooth pairing automatically.
   • Bluetooth has been paired: Press and hold the Mobile button for 5 seconds to enable the Bluetooth, and the headset enters the Bluetooth pairing automatically.
     The voice prompts “Bluetooth on, remaining talk time XX hours, pairing mode”, then the headset enters the Bluetooth pairing mode. The red and blue lights of the Mobile button will flash alternately (500ms/time) after 2 seconds of the green light of the headset.

2. Enable Bluetooth on your mobile phone/IP phone/PC.

3. You can search and select the Yealink UH38 from the list of Bluetooth devices to pair with UH38.
   The voice prompts “Mobile one connected” means that the connection is successful.

   • Tip: When you want to pair the headset with a new device (Device 2) after the headset has been paired with a Bluetooth device (Device 1), and you need to disable the Bluetooth on Device 1 and can hear the voice prompts “Mobile one disconnected”. Or you need to make sure that Device 1 is not within the range of the headset and then connect to other devices.
   • Note: Yealink UH38 is the default device name. For Bluetooth compatibility information, please refer to the specific compatibility guide.

Disable Bluetooth
When the headset is not on a call, you can press and hold the Mobile button for 5 seconds until the voice prompts “Bluetooth off”. After you disable Bluetooth, you can quickly disconnect the Bluetooth connection of your headset from your Bluetooth device. For the mono headset, you only need to unplug the USB cable and disable the Bluetooth.

Headset Wear

• Left or Right Wearing Style
• Adjusting the Microphone
•  Clip the Microphone Cable on Clothes

Left or Right Wearing Style

• Mono Headset
  You can wear the headset on the left or right by flipping the microphone to the other side (300° limit).

• Dual Headset
  You need to distinguish the left and right of microphone, and the rotation angle of the microphone is up to 150°.

• Adjusting the Microphone
  You can adjust the microphone to find the most comfortable fit. When using the headset, you can bend the microphone boom properly and bring it closer to your mouth for a better sound pickup.

• Clip the Microphone Cable on Clothes
  You can fix the microphone cable to your clothes with clothespins. The clothespin keeps the microphone cable in a convenient position when using your mobile phone away from your PC.

Headset Usage

• Status Check
• Basic Call and Music
• Mute Usage
• Multiple Calls

Status Check

• You can manually check the remaining talk time and device connection of the headset.
• Procedure
  • In the idle state, press and hold the Mobile button for 2 seconds.
• Results
  • Dual Headset: the voice prompts “Remaining talk time xx hours, XXX connected”.
  • Mono Headset (without built-in battery): the voice prompts “XXX connected”.

Basic Call and Music

Answer call

| Press the Mobile button.

Note : When receiving an incoming call, the Busylight LED flashes red quickly, and the Mobile button LED flashes green. During the call, the Busylight LED glows red and Mobile button LED glows green.

End call| Press the Mobile button.
Reject call| Press the Mobile button twice.
Redial| Press the Mobile button twice in the idle state.

Hold/resume call

|

• Press and hold the Mobile button for 2 seconds.
• Note : When a call is placed on hold, the
• Mobile button LED flashes green.

Play/Pause music| Press the Mobile button.
(Control buttons for USB device call) ****| Answer PC/IP phone call|

• Press the PC button.
• Note: When receiving an incoming call, the Busylight LED flashes red quickly, and the PC button LED flashes green. During the call, the Busylight LED glows red and PC button LED glows green.

End PC/IP phone call| Press the PC button.
Reject PC/IP phone call| Press the PC button twice.
Redial| Press the PC button twice in the idle state.
Hold/resume call|

• Press and hold the PC button for 2 seconds.
• Note : When a call is placed on hold, the
• PC button LED flashes green.

| Adjust volume|

• Press the Volume Up / Volume Down
• button.
• Note: press and hold the Volume Up / Volume Down button to increase/ decrease the volume.

Manually turn on/off the headset Busylight indicator| Press the Volume Up / Volume Down button when not in a call.
|

Mute/un-mute microphone

| ****

• Press the Mute button.
• Note : When a call is muted, the Mute
• button LED is always on.
• Note: It only works when the boom is down.

****| (Teams version) Activate Cortana integrated in Teams|

• Press and hold the Teams button for 2 seconds.
• Note: this requires Microsoft’s support.

(Teams version) Invoke the Teams client| Press the Teams button.
**| (UC version) Activate voice assistant| Press and hold he Voice Assistant** button for 2 seconds.

Mute Usage

• You can mute the microphone by moving the boom up or unmute it by moving it down.

• Start Mute detection feature: it will prompt “Muted” when you are speaking into the muted microphone. Otherwise, it will not prompt.

Multiple Calls
The headset can answer and handle multiple incoming calls at the same time.

1.The headset is on a call via a USB cable (the PC button glows solid green and the busylight glows solid red), and you can answer a new call via the USB cable at this time:
Answer the new call and hang up the current call| Press the PC button.
Reject the new call and continue the current call| Press the PC button twice.
Answer the new call and hold the current call| Press and hold the PC button for 2 seconds.
2.The headset is on a call via a USB cable (the PC button glows solid green and the busylight glows solid red), and you can answer a new call via Bluetooth at this time:
Reject the new Bluetooth call and continue the current USB cable call| Press the Mobile button twice.
Answer the new Bluetooth call and hold the current USB cable call| Press and hold the Mobile button.
3.The headset is on a call via Bluetooth (the Mobile button glows solid green and the busylight glows solid red), and you can answer a new call via Bluetooth at this time:
Answer the new call and hang up the current call| Press the Mobile button.
Reject the new call and continue the current call| Press the Mobile button twice.
Handle multiple calls| Description
---|---
Answer the new call and hold the current call| Press and hold the Mobile button for 2 seconds.
4.The headset is on a call via Bluetooth (the Mobile button glows solid green and the busylight glows solid red), and you can answer a new call via the USB cable at this time:
Reject the new USB cable call and continue the current Bluetooth call| Press the PC button twice.
Answer the new call and hold the current Bluetooth call| Press and hold the PC button.
5.Multiple calls switching
Switch calls between USB cable calls and Bluetooth calls (ie, switch device calls)| Press the PC (or Mobile button).
Switch USB calls via the USB cable: (ie, multi-call switching in the same device)| Press and hold the PC button (or Mobile button).
Switch from a call on the current bluetooth device to a call on another bluetooth device| Press and hold the Mobile button for 2 seconds.
6.Conference calls
Merge the USB cable call and Bluetooth call into a conference call| Press and hold the PC button and the Mobile button for 2 seconds simultaneously.
Split the conference calls| During the conference calls:

• Press and hold the PC button for 2 seconds to split the conference calls. At this time, the PC continues the call, and the mobile phone call stays on the line.
• Press and hold the Mobile button to split the conference calls. At this time, the mobile phone continues the call, and the PC call stays on the line.

Recovery Factory Setting

• Procedure
  Press and hold the mute button and the Teams/voice assistant key for 6 seconds until you hear the voice-“Factory reset. Bluetooth on, remaining talk time xx hours, pairing mode”. After all the button lights flash simultaneously, the mobile button indicator will flash red and blue alternately to enter the pairing mode.

• Results
  The list of paired devices will be cleared and all settings are reset after the headset is restored.

Yealink USB Connect

Yealink USB Connect is a computer software designed to manage Yealink USB devices. With Yealink USB Connect, you can:

• Get an overview of connected Yealink USB devices
• Manage your Yealink USB devices
• Update your Yealink USB device to enhance its performance and features
• Give feedback on your Yealink USB device

Note: Download via support.yealink.com.
Firmware Update

Firmware Update

Procedure

1. Connect the headset to the USB port of a PC.
2.  Update the headset firmware via Yealink USB Connect.
   • Check for updates
   • Update manually
   • For more information on Yealink USB Connect, refer to Yealink USB Device Manager Client User Guide.

FAQ

View the FAQ guide on http://support.yealink.com/.

References

• Yealink Support
• Yealink Support

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>