Yealink UH38 USB Wired Headset User Guide

Yealink UH38 USB Wired Headset

Specifications

• Model: UH38
• Headset Type: Dual headset (with built-in battery)/Mono headset (without built-in battery)
• Connection: USB, Bluetooth
• Cable: USB 2.0 Cable (USB-A to USB-C/USB-C to USB-C, line length 1.2 meters)

Product Usage Instructions

UH38 Headset Connection
To connect to a PC or Yealink IP phone via the USB cable:

1. Plug the USB cable into the headset and the USB port on your PC or Yealink IP phone.
2. Follow the device’s instructions to set up the headset as the audio input/output device.

To connect to a mobile device via Bluetooth:

1. Press and hold the Bluetooth on/off button until it flashes red and blue to enter pairing mode on the headset.
2. On your mobile device, search for and connect to Yealink UH38.

Headset Wear
Choose between left or right wearing style based on your preference. Adjust the microphone for optimal positioning and clip the microphone cable onto your clothes for convenience.

Headset Usage
Use the headset buttons for various functions:

• Bluetooth on/off Button: Enter pairing mode and control mobile calls.
• Mute/Unmute Button: Mute or unmute the microphone.
• PC Talk Button: Control calls from devices connected via USB cable.
• Volume Buttons: Adjust volume levels.

Recovery Factory Setting
To restore factory settings, refer to the user manual for detailed instructions.

Yealink USB Connect
For information on connecting via USB, consult the user guide provided with the product.

Firmware Update
To update firmware, follow the instructions outlined in the user manual or visit the manufacturer’s website for assistance.

FAQ

1. Q: How do I disable Bluetooth on the UH38 headset?
   A: To disable Bluetooth, press and hold the Bluetooth on/off button until it powers off.

2. Q: What is the recommended cable length for connecting to a PC or Yealink IP phone?
   A: We recommend using the included 1.2-meter USB 2.0 cable for optimal performance and compatibility.

About This Guide
This guide contains instructions for connecting and using your UH38 headset.

Hardware Overview

• Package List
• Headset Buttons
• Busy light Indicator
• Mobile/PC Button Indicator
• Teams/Voice Assistant Indicator

Package List

1. UH38 dual headset (with built-in battery)/mono headset (without built-in battery)
2. USB 2.0 Cable ( USB-A to USB-C/USB-C to USB-C, line length 1.2 meters )
3. Carrying Case
4. Quick Start Guide

Note: We recommend that you use the included accessories, and other accessories may have compatibility issues that prevent them from working properly.

Headset Buttons

• Hold for 5 seconds while the headset is powered off to enter the Bluetooth pairing mode (the button flashes red and blue). Then, you can search and connect Yealink UH38 on the mobile phone.
• Hold for 5 seconds to disable Bluetooth.
• Control button of Bluetooth device call: press to answer, reject, or end a mobile call.

2| Mute/Unmute Button| Press to mute or unmute the microphone.
3| PC Talk Button| Control calls from devices connected to the headset via a USB cable: press to answer, reject, or end a PC/desk phone call.
4| Volume up Button Volume down Button| Press to turn up/turn down volume.
5| (Teams Edition) Teams Button|

• Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft’s support).
• Press to invoke the Teams client.

| (UC Edition) Voice Assistant Button| Hold for 2 seconds to activate the voice assistant.
---|---|---

Note: Before using the Teams feature, you should install the Microsoft Teams client on your PC. For more information on LED indicator status, please refer to the user guide.

Busy light Indicator
Introduction of the busy light indicator on both sides of the headset:

Mobile/PC Button Indicator

Mobile Button Indicator

Bluetooth
The red and blue lights flash alternately for 500 ms/time| Bluetooth enters the pairing state
The red light is on for 2 seconds, and then the light goes out| Disable Bluetooth
The blue light is on for 2 seconds, and then the light goes out| Bluetooth pairing succeeded
Green light flashes| Received an incoming call
Solid green| During a call
The green light double flashes| Stay on the line

PC Button Indicator

(when the upgrade is complete, the light of the mobile button, mute button, and PC button flash simultaneously for 1 second and then the light goes out)
---|---

Teams/Voice Assistant Indicator
When the headset activates the voice assistant, the button backlight is always on.

When the headset works with Teams Client, the button backlight is shown below:

notification
White indicator light flashes slowly and becomes solid white light| Teams connected successfully
The white light flashes slowly and then the light goes out| Teams is not connected

UH38 Headset Connection

• Connecting to PC/Yealink IP Phone via the USB Cable
• Connecting to Mobile Device via Bluetooth
• Disable Bluetooth

Connecting to PC/Yealink IP Phone via the USB Cable
Connect the headset to the PC/Yealink IP phone via the USB cable.

Note: For the dual headset, you can charge the headset after connecting it to your PC/phone via the USB cable.

Connecting to Mobile Device via Bluetooth
You can connect the headset to your phone via the built-in Bluetooth to use as a Bluetooth headset.

Procedure

1. The headset enters the Bluetooth pairing mode.
   • Unpacking for the first time (Bluetooth has not been paired): Press and hold the Mobile button for 3 seconds to enable the Bluetooth, and the headset enters the Bluetooth pairing automatically.
   • Bluetooth has been paired: Press and hold the Mobile button for 5 seconds to enable the Bluetooth, and the headset enters the Bluetooth pairing automatically. The voice prompts “Bluetooth on, remaining talk time XX hours, pairing mode”, then the headset enters the Bluetooth pairing mode. The red and blue lights of the Mobile button will flash alternately (500ms/time) after 2 seconds of the green light of the headset.
2. Enable Bluetooth on your mobile phone/IP phone/PC.
3. You can search and select the Yealink UH38 from the list of Bluetooth devices to pair with UH38.

The voice prompts “Mobile one connected” means that the connection is successful.
Tip: When you want to pair the headset with a new device (Device 2) after the headset has been paired with a Bluetooth device (Device 1), and you need to disable the Bluetooth on Device 1 and can hear the voice prompts “Mobile one disconnected”. Or you need to make sure that Device 1 is not within the range of the headset and then connect to other devices.
Note: Yealink UH38 is the default device name. For Bluetooth compatibility information, please refer to the specific compatibility guide.

Disable Bluetooth
When the headset is not on a call, you can press and hold the Mobile button for 5 seconds until the voice prompts “Bluetooth off”. After you disable Bluetooth, you can quickly disconnect the Bluetooth connection of your headset from your Bluetooth device. For the mono headset, you only need to unplug the USB cable and disable the Bluetooth.

Headset Wear

• Left or Right Wearing Style
• Adjusting the Microphone
• Clip the Microphone Cable on Clothes

Left or Right Wearing Style

Mono Headset
You can wear the headset on the left or right by flipping the microphone to the other side (300° limit).

Dual Headset
You need to distinguish the left and right of microphone, and the rotation angle of the microphone is up to 150°.

Adjusting the Microphone
You can adjust the microphone to find the most comfortable fit. When using the headset, you can bend the microphone boom properly and bring it closer to your mouth for a better sound pickup.

Clip the Microphone Cable on Clothes
You can fix the microphone cable to your clothes with clothespins. The clothespin keeps the microphone cable in a convenient position when using your mobile phone away from your PC.

Headset Usage

• Status Check
• Basic Call and Music
• Mute Usage
• Multiple Calls

Status Check
You can manually check the remaining talk time and device connection of the headset.

Procedure
In the idle state, press and hold the Mobile button for 2 seconds.

Results

• Dual Headset: the voice prompts “Remaining talk time xx hours, XXX connected”.
• Mono Headset (without built-in battery): the voice prompts “XXX connected”.

Basic Call and Music

Mute Usage
You can mute the microphone by moving the boom up or unmute it by moving it down.

Start Mute detection feature: it will prompt “Muted” when you are speaking into the muted microphone. Otherwise, it will not prompt.

Multiple Calls

The headset can answer and handle multiple incoming calls at the same time.

1.The headset is on a call via a USB cable (the PC button glows solid green and the busylight glows solid red), and you can answer a new call via the USB cable at this time:
Answer the new call and hang up the current call| Press the PC button.
Reject the new call and continue the current call| Press the PC button twice.
Answer the new call and hold the current call| Press and hold the PC button for 2 seconds.
2.The headset is on a call via a USB cable (the PC button glows solid green and the busylight glows solid red), and you can answer a new call via Bluetooth at this time:
Reject the new Bluetooth call and continue the current USB cable call| Press the Mobile button twice.
Answer the new Bluetooth call and hold the current USB cable call| Press and hold the Mobile button.
3.The headset is on a call via Bluetooth (the Mobile button glows solid green and the busylight glows solid red), and you can answer a new call via Bluetooth at this time:
Answer the new call and hang up the current call| Press the Mobile button.
Reject the new call and continue the current call| Press the Mobile button twice.
Answer the new call and hold the current call| Press and hold the Mobile button for 2 seconds.
---|---
4.The headset is on a call via Bluetooth (the Mobile button glows solid green and the busylight glows solid red), and you can answer a new call via the USB cable at this time:
Reject the new USB cable call and continue the current Bluetooth call| Press the PC button twice.
Answer the new call and hold the current Bluetooth call| Press and hold the PC button.
5.Multiple calls switching
Switch calls between USB cable calls and Bluetooth calls (ie, switch device calls)| Press the PC (or Mobile button).
Switch USB calls via the USB cable: (ie, multi-call switching in the same device)| Press and hold the PC button (or Mobile button).
Switch from a call on the current bluetooth device to a call on another bluetooth device| Press and hold the Mobile button for 2 seconds.
6.Conference calls
Merge the USB cable call and Bluetooth call into a conference call| Press and hold the PC button and the Mobile button for 2 seconds simultaneously.
Split the conference calls| During the conference calls:

• Press and hold the PC button for 2 seconds to split the conference calls. At this time, the PC continues the call, and the mobile phone call stays on the line.
• Press and hold the Mobile button to split the conference calls. At this time, the mobile phone continues the call, and the PC call stays on the line.

Recovery Factory Setting

Procedure
Press and hold the mute button and the Teams/voice assistant key for 6 seconds until you hear the voice-“Factory reset. Bluetooth on, remaining talk time xx hours, pairing mode”. After all the button lights flash simultaneously, the mobile button indicator will flash red and blue alternately to enter the pairing mode.

Results
The list of paired devices will be cleared and all settings are reset after the headset is restored.

Yealink USB Connect

Yealink USB Connect is a computer software designed to manage Yealink USB devices.

With Yealink USB Connect, you can:

• Get an overview of connected Yealink USB devices
• Manage your Yealink USB devices
• Update your Yealink USB device to enhance its performance and features
• Give feedback on your Yealink USB device

Note: Download via support.yealink.com.

Firmware Update

Procedure

1. Connect the headset to the USB port of a PC.
2. Update the headset firmware via Yealink USB Connect.
   • Check for updates
   • Update manually

For more information on Yealink USB Connect, refer to Yealink USB Device Manager Client User Guide.

FAQ
View the FAQ guide on http://support.yealink.com/.

References

• Yealink Support

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>