Brother Serger Warranty Information
- June 7, 2024
- Brother
Table of Contents
Brother™ Limited Warranty (Serger)
Who is covered:
This limited warranty (“warranty”) is given only to the original end-user of
the accompanying product and accessories (collectively referred to in this
warranty as “this Product”) during the warranty period (described below). If
you purchased this product from someone other than an authorized Brother
reseller in the United States, or if your Product was used (including, but
not limited to, refurbished by someone other than Brother), your Product may
not be covered by this warranty.
What is covered:
This Product includes a Machine and accompanying Accessory Items. Accessory
Items include but are not limited to foot controller, presser feet, and
miscellaneous tools.
Except as otherwise provided herein, Brother warrants that the machine and the
accompanying Consumables and Accessory Items will be free from defects in
materials and workmanship when used under normal conditions.
This warranty applies only to products purchased and used in the United
States. For products purchased in, but used outside, the United States, this
warranty covers only warranty service within the United States (and does not
include shipping outside the United States).
What is the length of the Warranty Period(s) :
The warranty period is 1 year from the original purchase date for Parts,
Labor, and accompanying Accessory Items, 5 years from the original purchase
date for Electronic Components and Printed Circuit Boards (replacement labor
excluded), and 25 Years from the original purchase date for the Chassis
Casting. The original purchase date shall be determined from the original
receipt evidencing proof of purchase of this product. Therefore, it is
important for you to maintain the receipt for this Product.
What is NOT covered:
This warranty does not cover:
- Physical damage to this Product;
- Damage caused by improper installation, lack of periodic maintenance, improper or abnormal use, misuse, neglect or accident (including, but not limited to, transporting this Product without the proper preparation and/or packaging);
- Damage caused by another device or software used with this Product (including, but not limited to, damage resulting from use of non-Brother-brand parts, Consumable and Accessory Items);
- Problems arising from anything other than defects in materials or workmanship; and
- Consumables or other Items requiring periodic maintenance repair, refill or replacement with ordinary wear and tear, including, but not limited to, bobbin(s) and needle(s). This warranty is VOID if this Product has been altered or modified in any way (including, but not limited to, attempted warranty repair other than by an Authorized Brother Repair Center and/or alteration/ removal of the serial number).
What to do if you think your Product is eligible for warranty service:
Report your issue to a Brother Authorized Service Center within the applicable
warranty period. Supply the Brother Authorized Service Center with a copy of
your dated bill of sale showing that this Product was purchased within the
U.S. For the name of local Brother Authorized Service Center(s), call
1-800-5212846 or visit our website at www.brother.com.
What Brother will ask you to do:
After contacting a Brother Authorized Service Center, you may be required to
deliver (by hand if you prefer) or send the Product properly packaged, freight
prepaid, to the Authorized Service Center together with a photocopy of your
bill of sale.
You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your Machine is covered by this warranty
and if you first reported the problem to an Authorized Service Center within
the applicable warranty period, Brother’s Authorized Service Center will
repair or replace the Machine at no charge to you for parts or labor (please
note that you will be charged labor costs for replacement of Printed Circuit
Boards). The decision as to whether to repair or replace the Machine is made
by Brother in its sole discretion. Brother reserves the right to supply a
refurbished or remanufactured replacement Machine and use refurbished parts
provided such replacement products conform to the manufacturer’s
specifications for new products/ parts. The repaired or replacement Machine
will be returned to you freight prepaid or made available for you to pick up
at a conveniently located Authorized Service Center.
The foregoing are your sole (i.e., only) and exclusive remedies under this
warranty.
What happens when Brother elects to replace your Machine:
When a replacement Machine is authorized by Brother, and you have delivered
the Machine to an Authorized Service Center, the Authorized Service Center
will provide you with a replacement Machine after receiving one from Brother.
The replacement Machine you receive (even if refurbished or remanufactured)
will be covered by the balance of the warranty period remaining on the
original Product, plus an additional thirty (30) days. You will keep the
replacement Machine that is sent to you and your original Machine shall become
the property of Brother.
You should retain a copy of the return shipping bill, signed by the courier.
Limitations:
Brother is not responsible for damage to or loss of any equipment, media,
programs, or data related to the use of this product. Except for repair or
replacement as described above, Brother shall not be liable for any direct,
indirect, incidental, or consequential damages or specific relief. Because
some states do not allow the exclusion or limitation of consequential or
incidental damages, the above limitation may not apply to you. THIS WARRANTY
IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED
BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL
WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
HEREBY DISCLAIMED.
This Warranty is the only warranty that Brother is giving for this Product. It
is the final expression and the exclusive and only statement of Brother’s
obligations to you. It replaces all other agreements and understandings that
you may have with Brother or its representatives. This warranty gives you
certain rights and you may also have other rights that may vary from state to
state. This Warranty (and Brother’s obligation to you) may not be changed in
any way unless you and Brother sign the same piece of paper in which we (1)
refer to this Product and your bill of sale date, (2) describe the change to
this warranty and (3) agree to make that change.
Important: We recommend that you keep all original packing materials, in
the event that you ship this Product.
© 2012 Brother International Corporation
Brother Serger Warranty Information – Download
[optimized]
Brother Serger Warranty Information – Download
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>