kogan 50” SMART HDR 4K LED TV User Guide

: June 7, 2024
: Kogan

kogan 50” SMART HDR 4K LED TV

SERIES 9 XU9220 (KALED50XU9220STC)

User Guide

THIS USER GUIDE COVERS THE FOLLOWING MODELS
Kogan 50” Smart HDR 4K LED TV (Series 9 XU9220)

SAFETY AND WARNINGS

Thank you for buying this Kogan product. Please read all safety instructions before using your TV.

WARNING

Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

Using cabinets or stands recommended by the manufacturer of the television set.
Only using furniture that can safely support the television set.
Ensuring the television set is not overhanging the edge of the supporting furniture.
Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
Educating children about the dangers of climbing on furniture to reach the television set or its controls.

If your existing television set is being retained and relocated, the same considerations as above should be applied.

To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
The apparatus shall not be exposed to dripping or splashing, and no objects filled with liquids, (for example, vases), shall be placed on the apparatus.
When discarding used batteries, always be mindful of the environment. Ensure you follow any guidelines for recycling and safe disposal of batteries that apply in your local area. Don’t throw used batteries in rubbish bin.
When installing your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
The openings/slots on the back of the apparatus have been provided for necessary ventilation.
Ventilation should not be impeded by blocking these openings in any way (for example, newspapers, table-cloths, curtains, etc.)
No naked flame sources, such as lit candles, should be placed on the apparatus. To prevent the spread of fire, keep candles or other open flames away from this product at all times.
The device may malfunction when under electrostatic discharge. It can be manually resumed by switching power off completely (at wall outlet), then switching power on again.
To avoid any injury caused by overturn of the product when installed with base stands, please always ensure the whole product is placed horizontally within the supporting surface and that the television is not overhanging the edge of the supporting furniture.
If not using with base stands, use only a wall or ceiling mount which has been recommended by the manufacturer of the television.
Keep small accessories out of reach of children so they are not mistakenly swallowed.

CAUTION: Connecting the power cord

Most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit which powers only that appliance and has no additional outlets or branch circuits.

Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Periodically examine the cord of your appliance, and if appearance indicates damage or deterioration, immediately discontinue use of the appliance until the cord is replaced with an exact replacement part by an authorized servicer.

Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the appliance.

The MAINS plug is used as the disconnect device, and the disconnect device shall remain readily operable.
Operating Temperature: 5°C to 45°C
Operating Humidity: ≤80%
Storage Temperature: -15°C to 45°C
Storage Humidity: ≤90%

CAUTION

Do not attempt to modify this product in any way without written authorization from supplier. Unauthorized modification could void the user’s authority to operate this product.

It is not recommended to keep a certain still image displayed on the screen for a long time as well as displaying extremely bright images on screen.

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. Product design and specifications may be changed without notice.

Refer to the table below as a guide to the symbols and warnings which may be on your TV.

COMPONENTS

A. Kogan 50” Smart HDR 4K LED TV
B. Remote control
C. Stand (x2)
D. M4 x 20mm screw (x4)
E. AAA battery (x2)
F. Quick-start guide
G. Warranty card

NOT INCLUDED
Phillips head screwdriver, antenna cable, broadband internet connection.

PRODUCT OVERVIEW

HDR 4K LED display screen
Remote sensor / Standby light
Inputs/Ports
Power button

PRODUCT OVERVIEW 2

This is a general guide to inputs and ports, your TV may not feature all of the above.

ASSEMBLY AND INSTALLATION

BEFORE YOU GET STARTED
Spread cushioning flat to lay the TV on. This will help to prevent damage.

1. Stand assembly
a. Attach stands to base of TV, ensuring ‘L’ and ‘R’ markings on the TV and stands match.
b. Insert two 20mm screw for each stand and use Phillips head screwdriver (not supplied) to tighten.

2. Connect to antenna
a. Connect an antenna cable (not supplied) via the ‘ANT’ input port at the back of the TV.
b. Ensure the antenna cable is also connected to a working antenna, either via an antenna wall socket in your home, or directly.

USING REMOTE CONTROL / POWER BUTTON

3. Remote control assembly
a. Open the battery compartment cover on the back side.
b. Insert two 1.5V AAA size batteries, making sure to match the polarity markings (+ / -) of the batteries with the diagram inside the compartment.
c. Replace battery compartment cover.

WARNINGS

One loading of batteries will last for 1 year under normal use.
If you do not intend to use the remote controller for a long period of time, remove them to avoid damage due to leakage.
Do not use old and new batteries together.
The batteries (battery pack or batteries installed) shall not exposed to excessive heat such as sunshine, fire or the like.

4. Using remote control without bluetooth Your Android TV remote control has bluetooth capability, but until this is paired with your TV, you will need to ensure the distance between the remote control and the TV is no greater than 8 metres, at an angle of no more that 30 degrees on either side (4a).
Point the remote towards the sensor at the front of the TV (this may differ from the illustration).

TIPS
Do not block the path between the sensor and the remote control.

5. Turning TV on
a. Plug the power cord into a suitable power outlet. The standby will display a light, showing that the TV is receiving power.

b. Press the power button 9 on your remote or bottom of your TV) to turn the TV on.

c. The standby light will turn off when the TV is on.

TURNING TV OFF
Press the POWER ( ) button on the remote control to enter standby mode.
To power down the TV completely, unplug the power cord from the power outlet.
Do not leave your set in standby mode for long periods of time. If you will not use the TV for a long time, it is recommended to unplug the set from both the power outlet and aerial.

REMOTE CONTROL OVERVIEW

FIRST TIME SETUP

modem or router, and have your password handy. Follow the prompts to input your password and connect your TV to your selected network.
If you’d prefer to connect an Ethernet cable to connect to the internet, simply insert the cable (not supplied) to the ‘LAN’ input port at the back of the TV (6b, next page), and ensure that it is correctly connected to the internet.

Google Account sign-in
Linking your Google Account to your Android TV will allow you to install new apps from the Play store, as well as receive recommendations from Google.

Following these options, the Channel Scan screen will appear. Ensure you have an antenna cable connected to the ‘ANT’ input port at the back of the TV (6a).

The auto tuning function will search for and save all available free-to-air TV channels. After confirming your settings (the default will be set for Australia), the process will automatically begin. The number of searched channels will be displayed on the screen.

When setup is complete, you will be able to access the Home Screen

setup is complete

Google Assistant
Click to launch the built-in virtual assistant, which will begin listening for voice commands. Give it a try, ask “What’s the weather today?”
Text search
Enter text manually to search TV apps.
System notifications
This option will only appear when notifications are present.
Source
Access free-to-air channels (‘DTV’) or other input source channels.
Internet connection
This will display as a Wi-Fi or LAN icon, depending on your connection. Select for
connectivity options.
Settings
Access the global settings menu.
Clock
Time and date settings can be adjusted in the global settings.
Apps
Access the App Centre to display all installed apps. Free-to-air channels can be accessed under the ‘Live TV’ option.
Favourites list
A customisable list of apps available at a
single click.
Play next
Displays the program you are watching or have queued to play next. You can add to this list by long pressing the ok button, then selecting “Add to play next”.
If the play next queue is empty, it will not be shown on the home page.
Pinned channels
Show the program list of pinned channels. The order of this list can be adjusted by pressing from the channel icon and selecting the “<>” icon. Empty channels will not be shown on the home page.
Customise channels
Add or remove pinned channels from the home page.

BASIC OPERATION

SETTINGS

Device preferences
To open the device options submenu directly during live TV playback, press the Device preferences button on your remote control.

Picture mode
Choose from the following selection of presets, or select ‘User’ mode to configure your own custom settings.

Standard
Vivid
Sport
Movie
Game
Energy Saving

Display mode
You can select the picture size which best corresponds to your viewing requirements. Sizes may differ between input sources.

Speakers
Select the desired audio output source, choosing from the built-in TV speakers or an external system.

Power
Display power usage and sleep timer options, as well as the option for picture off (audio only) playback.

Advanced options
Adjust settings for subtitles, default channel, blue mute and more. Also see system and app version information.

Settings
Selecting the settings option here will take you to the Global Settings menu, also accessible via the home screen.

GLOBAL SETTINGS

Network & Internet
Here you will find the options for Wi-Fi and Ethernet internet connections.

Wi-Fi
Available Wi-Fi networks are listed, with the option to manually add a new network.

Scanning always available
Toggle on/off.

WOW
Toggle on/off for Wake On Wi-Fi function.

WOL
Toggle on/off for Wake On LAN function.

Ethernet
The TV will display whether a LAN connection is active or not. If LAN is connected, status will show IP address.

Proxy settings
HTTP proxy is used by the browser but may not be used by other apps. Select between no proxy, or manually entering proxy address details.

IP settings
Select between DCHP or static.

CHANNEL

Auto channel update
Toggle on/off.

Parental controls
Enter PIN to access. Here you will find options for blocking channels, restricting content based on ratings, and blocking inputs (TV, AV, and all four HDMIs).

Audio language and Second audio language
Select primary and secondary audio languages.

ACCOUNT & SIGN-IN
Here you find the same Google account sign-in screen from the start-up wizard.

APPS

Recent
View all recently used apps.

See all apps
Display a list of all installed apps.

Permissions
View and adjust settings for app permissions, special app access, and security & restrictions.

DEVICE PERMISSIONS

About
View system information.

Date & Time
Set clock and date information.

Timer
Adjust auto power-on and auto power-off settings.

Language
Interface language settings for on-screen display.

Keyboard

Adjust keyboard options. Third party keyboards can be added from the Play store. By default, Google’s GBoard keyboard is installed.

Inputs
HDMI CEC (Consumer Electronic Control) settings can be adjusted here.
Option to rename inputs (for example, ‘HDMI 1’ can be set as ‘Blu-ray’ or even a custom name, which will appear on the source inputs list) are also located in this submenu.

Power
Adjust power settings here.

Picture
Adjust picture settings here, in more detail than the Quick Menu’s picture mode presets.

Sound
Locate settings for sound balance, equalizer, speakers, digital output, SPDIF and more in this submenu.

Storage
View and adjust device storage information and set up external drives for use.

Home screen
Adjust options such as enabling video or audio previews, customising channels, and app order for the home screen. You can also view app licenses.

Retail mode
Toggle on/off. The ‘home mode’ is optimized for efficient usage for home use.
The ‘retail mode’ is optimized for store Demo with fixed settings. By default the TV is set to home mode.

Google Assistant
Access options for Google Assistant and voice controls.

Chromecast built-in
View license details for Chromecast functionality. By default, Chromecast is enabled for your TV and does not require adjusting.

Screensaver
Adjust the screensaver usage and time settings.

Location
Enable location settings.

Usage & Diagnostics
Enable permission to share usage and diagnostic data.

REMOTES AND ACCESSORIES
All compatible Bluetooth devices will appear here. You can connect and disconnect from devices here.

PVR MODE

NOTE

Don’t connect or disconnect any USB device while in USB playback mode.
Ensure all personal data is backed up before inserting USB device into TV.
We assume no liability for any loss of data due to malfunction or misuse.
USB device should have capacity at least 512MB.
USB device must support USB 2.0 high-speed specification.
Use only USB storage devices formatted to FAT32.
You cannot change channels while recording.
If the signal is interrupted while recording, the recording will stop until signal is regained.
While in time-shift mode, do not turn TV off.

Setup

To use PVR and Timeshift settings, first you must prepare your USB device.
Ensure you have a USB drive inserted in either of your TV’s USB 2.0 input ports.

Your attached USB device will display on the Device Info list if it is prepared for PVR or Timeshift usage, or both.
You can also format your device and run speed tests from this menu.

Recording and Timeshift controls

MEDIA PLAYBACK

NOTE
You will need to have an app installed for media playback. We recommend VLC for Android, but you are welcome to choose your preferred media player from the Google Play store.

To access media playback mode, insert a USB drive containing files of the following type into the TV’s USB input port. Next, from the Home page, select your preferred media player app. The following file types are supported:

Alongside flashdrives, the TV’s USB port is also capable of reading from devices such as digital cameras and USB hard disks.

Recordings saved in PVR mode will also be playable.

WALL MOUNTING

Wall mount kit not included. Steps below are provided as an optional alternative to the supplied base-mounts.

A. Mounting bracket (x2)
B. Shaft sleeve – M6 (x4)
C. M6 x 45mm screw (x4)
D. M6 x 60mm self-tapping screw (x4)
E. Wall anchor (x4)

9. Optional wall-mounting installation
a. Measure and double-check the distance of threaded holes on the back panel of the TV before creating any holes in the wall.
b. Use 45mm screws (C) to attach shaft sleeves (B) within the four threaded holes on the back panel of the TV.

c. Use a mounting bracket (A) as a guide to mark the positions for the four holes on the wall with a pencil.
d. Using a drill, create holes in the marked positions on the wall.
e. Insert the four wall anchors (E) into the screw holes in the wall.
f. Place the mounting brackets against the wall, aligned with the wall anchors, ensuring the directional arrow is facing upwards.
g. Fix the mounting brackets with the 60mm self-tapping screws.
h. Attach the TV to the mounting brackets by placing all four shaft sleeves into the larger openings of the brackets, then lowering the TV so that the shaft sleeves “lock” into place within the brackets.

It is recommended that two people perform step 9h together to ensure the sleeves are properly aligned before the TV is lowered onto the brackets.

TV is lowered

NOTE:
Only use wall-mounts that match the same size screws and fittings as those listed on this page. Other methods of wall-mounting have not been tested for this model and can not be guaranteed to safely support the TV.

SPECIFICATIONS

Audio
Speakers: 2 x 8W

Connectivity
Ethernet: (RJ45) Yes
HDMI: 2.0
HDMI-ARC: Yes | HDMI 1
HDMI-CEC: Yes | HDMI 1, HDMI 2, HDMI 3, HDMI 4
USB: 2 x USB 2.0
Wi-Fi: IEEE 802.11b/g/n

Dimensions
Distance Between Legs: 1080.7mm
Without Stand: 1126.5 x 650.1 x 92.6mm With Stand 1126.5 x 707 x 204mm
VESA Wall Mount Pattern: 200 x 200
Weight: 9.4kg

Display
Colours: 1.07B
Computer Supported Resolutions: 640×360, 853×480, 1024×576, 1280×720, 1366×768, 1920×1080, 3840×2160 (@60Hz)
Contrast Ratio: 6000:1
Native Aspect Ratio: 16:9
Refresh Rate: 60Hz
Resolution: 3840 x 2160
Response Time: 8ms
Size: 50”
Viewing Angle: 170°/170°

Features
EPG: Yes
HDCP: Yes | 2.2
TV Resolution: 4K UHD
Browser: Pango

USB Media Playback: Yes
USB Media Playback Formats: JPG, JPEG, PNG, BMP, MP3, DD, DD+, AAC, MPG, MPEG4, H.265, VP9 (4K@60P)

Inputs
Composite: (AV) 1
HDMI: 4

Outputs
3.5mm Stereo Audio: 1
Optical Audio Out: 1

Performance
CPU ARM: CA55 Quad Core with TEE1.2GHz
GPU: MAli470 MP3 OS Android 9.0
RAM: 1.5GB
Storage Capacity: 8GB

Power
Average Consumption: 83W
Energy Consumption: 284kWh per year
Energy Rating: 5 Star

Tuning And Signal
Tuner Type: DVB-T

Note:

Design and specifications are subject to change without notice.
Weight and dimension shown are approximate.

TROUBLESHOOTING

Common fixes

Many minor issues can be resolved by hard resetting, or power cycling the unit or upgrading the firmware.

To perform a hard reset, or power cycle, please use the following steps.

Unplug it from the main power socket and leave it for 10-15 minutes.
Press and hold the power button onthe TV for 5 seconds.
Connect the TV back to the power and turn it on.

Poor picture and sound quality

Try a different channel
Adjust the antenna
Check all connections

No picture or sound in TV status

Try another channel
Press the TV/AV button
Make sure TV is plugged in
Check the antenna connection

No sound or sound is too low at maximum volume

Check the volume settings on any external speakers connected to your television
Adjust the TV volume accordingly
Check another channel or input
Check that MUTE hasn’t been turned on

Picture rolls vertically

Check all connections

No colour, wrong colour or tints

Make sure the program itself is broadcast in colour
Select the picture menu, then adjust the colour and tint submenus

Blurred or snowy picture, distorted sound

Check direction, location and connections to your antenna
Issues may be caused by the use of an indoor antenna (poor signal)

Remote control malfunctions

Replace remote control batteries
Check battery terminals
Remote is out of range, move closer to

TV

Remove any obstructions between remote and IR sensor of TV
Make sure the power cord to your TV is plugged in and turned on

Image is not centred on the screen

Adjust the horizontal and vertical position

“No Signal” on HDMI source

Test the device with a different HDMI cable
Plug the device into another HDMI port
Try a different device connected to the same cable and port
Perform a factory reset on your TV

Care & maintenance
Unplug the television from the power supply before cleaning. Do not use any liquid cleaners or harsh chemicals. Always use a soft, damp cloth.

Cleaning the screen
Wet a soft cloth in a mixture of lukewarm water and a little fabric softener or dish washing detergent. Wring the cloth until it’s almost dry, and then use it to wipe the screen.
Make sure the excess water is off the screen, and then let it air-dry before you turn on your TV.

Cleaning the casing
To remove dirt or dust, wipe the TV casing with a soft, dry, lint-free cloth. Please be sure not to use a wet cloth.

For our full TV troubleshooting guide, head online tohelp.kogan.com