Razor Electric Scooter Owner’s Manual

: June 7, 2024
: Razor

Razor Electric Scooter Owner’s Manual

SAFETY WARNINGS

WARNING: Riding an E Prime does present potential risks and caution is required. Like any riding product, an E Prime has inherent hazards associated with its use (for example, falling off or riding it into a hazardous situation). Like any riding product, E Prime can and is intended to move and it is therefore, of course, possible to lose control or otherwise get into dangerous situations. Both children, and adults responsible for supervising them, must recognize that if such things occur, a rider can be seriously injured or die even when using safety equipment and other precautions. RIDE AT YOUR OWN RISK AND USE COMMON SENSE.

WARNING: PARENTAL AND ADULT RESPONSIBILITY AND SUPERVISION IS NECESSARY: Because products, like E Prime, can and
do present potential hazards plainly associated with their use, it is well recognized THE NEED FOR EXERCISE OF PARENTAL RESPONSIBILITY IN SELECTING RIDING PRODUCTS APPROPRIATE TO THE AGE OF A CHILD, OR PARENTAL SUPERVISION IN SITUATIONS IN WHICH CHILDREN OF VARIOUS AGES MAY HAVE ACCESS TO THE SAME RIDING PRODUCTS, IS IMPORTANT. Not every product is appropriate for every age or size of child, and different age recommendations are found within this category of product which are intended to reflect the nature of the hazards and the expected mental or physical ability, or both, of a child to cope with the hazards.

WARNING: NOT FOR RIDERS UNDER AGE 14 OR HEAVIER THAN 176 lb (80 kg). DO NOT EXCEED THE WEIGHT LIMIT OF 176 lb (80 kg) – including backpacks and other items that might be carried. Exceeding the weight limit could injure the rider and damage the E Prime. Rider weight alone also does not necessarily mean a person’s size is appropriate to fit or maintain control of the E Prime. Keep this product away from small children and remember that this product is intended for use only by persons who are, at a minimum, completely comfortable and competent while operating the product.

Razor recommends that children under the age of 14 not be permitted to use this product. This recommendation is based not just on age or weight or height; it reflects consideration of expected maturity and skills as well as physical size. The recommended rider age of 14 years or older is only an estimate and can be affected by the rider’s size, weight, or skills – not every rider 14 years old or older will be suited to the product. Certainly, any rider unable to fit comfortably on the E Prime should not attempt to ride it, but a parent’s decision to allow his or her child to ride this product should be based on the child’s maturity, skill, and ability to follow rules.
Razor emphasizes that adults are strongly advised not to disregard Razor’s recommendations or permit younger children to ride the E Prime.

Keep this product away from small children and remember that it is intended for use only by persons who are, at a minimum, completely comfortable and competent while operating.

Persons with any mental or physical conditions that may make them susceptible to injury, impair their physical dexterity or mental capabilities to recognize, understand, and follow safety instructions and to be able to understand the hazards inherent in the use of any ride-on product, should not use or be permitted to use products inappropriate for their abilities. Persons with heart conditions, head, back or neck ailments (or prior surgeries to these areas of the body), or pregnant women, should be cautioned not to operate such products.

DO NOT EXCEED THE WEIGHT LIMIT OF 176 lb (80 kg). Rider weight does not necessarily mean a person’s size is appropriate to fit or maintain control of the E Prime.

CHECK AND MAINTAIN PRODUCT CONDITIONS
Before use, check to confirm that covers and guards are in place and in serviceable condition. Check that the wheels are free of flat spots from wear. The product should be maintained and repaired in accordance with the manufacturer’s specifications, using only the manufacturer’s authorized replacement parts, and should not be modified from the manufacturer’s original design and configuration.

ACCEPTABLE RIDING PRACTICES AND CONDITIONS
Always check and obey any local laws or regulations which may affect the locations where the E Prime may be used. Keep safely away from cars and motor vehicle traffic at all times. Only use where allowed and with caution.

Do not activate the throttle unless you are on the E Prime and in a safe, outdoor environment suitable for riding. The electric scooter must be moving at least 3 mph (5 km/h) before the motor will engage. Once the throttle is activated the E Prime will move forward.

The normal powered top speed of this product will be approximately 15 mph (24 km/h), which can be affected by conditions, such as rider weight, inclines and battery charge level. Avoid excessive speeds that can be associated with downhill rides.

Maintain a hold on the handlebars at all times. Do not touch the brakes or motor on your scooter when in use or immediately after riding, as these parts can become very hot.

Ride defensively. Watch out for potential obstacles that could catch your wheel or force you to swerve suddenly or lose control. Be careful to avoid pedestrians, skaters, skateboards, scooters, bikes, children or animals who may enter your path, and respect the rights and property of others.

The E Prime is intended for use on flat, dry surfaces, such as pavement or level ground, without loose debris, such as sand, leaves, rocks or gravel. Wet, slick, bumpy, uneven or rough surfaces may impair traction and contribute to possible accidents. Do not ride your product in mud, ice, puddles or water. Watch out for potential obstacles that could catch your wheel or force you to swerve suddenly or lose control. Avoid sharp bumps, drainage grates, and sudden surface changes.

Do not attempt or do stunts or tricks. The E Prime is not made to withstand abuse from misuse, such as jumping, curb grinding or any other type of stunts. Racing, stunt riding, or other maneuvers also enhance risk of loss of control, or may cause uncontrolled rider actions or reactions.

Never allow more than one person at a time to ride the product.

Do not ride at night or when visibility is limited.

Never use near steps or swimming pools.

Do not allow hands, feet, hair, body parts, clothing, or similar articles to come in contact with moving parts or wheels while the motor is engaged.

Do not touch electric motor when in use or immediately after riding.

Never use headphones or a cell phone to talk or text when riding.

Never hitch a ride with a vehicle.

Do not ride your product in wet or icy weather and never immerse in water, as the electrical and drive components could be damaged by water or create other possibly unsafe conditions. Never risk damaging surfaces, such as carpet or flooring, by use of an electric scooter indoors.

PROPER RIDING ATTIRE

Always wear proper protective equipment, such as an approved safety helmet (with chin strap securely buckled), elbow pads, and kneepads. A helmet may be legally required by local law or regulation in your area. A long-sleeved shirt, and long pants are recommended. Always wear shoes and keep shoelaces tied and out of the way of the wheels and motor. Never ride barefooted or in sandals.

USING THE CHARGER

The charger supplied with the product should be regularly examined for damage to the cord, plug, enclosure and other parts. In the event of such damage, the product must not be charged until the charger has been repaired or replaced.

Use only with the recommended charger

Use caution when charging.

The charger is not a toy. Charger should be operated by an adult.

Do not operate charger near flammable materials.

Unplug charger and disconnect from product when not in use

Always disconnect from the charger prior to wiping down and cleaning your product with damp cloth.

FAILURE TO USE COMMON SENSE AND HEED THE ABOVE WARNINGS FURTHER INCREASES RISK OF SERIOUS INJURY. USE AT YOUR OWN RISK AND WITH APPROPRIATE AND SERIOUS ATTENTION TO SAFE OPERATION. USE CAUTION.

BEFORE YOU BEGIN

Remove contents from box. Remove the separators that protect the components from damage during shipping. Inspect the contents of the box for scratches in the paint, dents that may have occurred during shipping. Because your scooter was assembled and packed at the factory, there should not be any problems, even if the box has a few scars or dents.

MAKE SURE POWER SWITCH IS TURNED “OFF” BEFORE CONDUCTING ANY ASSEMBLY OR MAINTENANCE PROCEDURES.

Estimated Assembly and Set-Up Time

Allow up to 5 minutes for assembly, not including initial charge time. Allow up to 5 hours for charge (see page 6 for charging information).

Charger
( Note: Charger design may vary from one shown)

Required Tools

5 mm Allen Wrench

WARNING: DO NOT USE NON-RAZOR PRODUCTS WITH
YOUR SCOOTER.
Razor scooters have been built to certain Razor design specifications.
The original equipment supplied at the time of sale was selected on the basis of its compatibility with the frame, fork and all other parts.
Certain aftermarket products may not be compatible and will void the warranty.

Note: Electric scooter must be moving at least 3 mph (5 km/h) while applying throttle to engage motor.

Product ID Locations: (See locations to the left)

Underneath Product
Charger
Extension Tube
UPC Side of Box (Not Shown)

Box Contents

E Prime
Charger
Owner’s Manual
Allen Wrench

ASSEMBLY AND SETUP

Unfolding the Scooter for First Time Use

To release the folding mechanism, place the scooter on the ground. Pull the Anti-Rattle knob up to raise T-bar. Turn knob all the way counterclockwise then continuing raising T-bar until T-bar is locked in the upright position.
Turn knob all the way clockwise to tighten in place and engage the Anti-Rattle mechanism.

Note: To activate the Anti-Rattle feature, turn the knob clockwise. Note there is no need to over tighten. To fold, loosen the Anti-Rattle knob (by turning knob to the counterclockwise) prior to pulling up the Anti-Rattle knob to release the folding mechanism. For instructions on folding see page 8.
Unfolding the Scooter for First Time Use

WARNING: Keep fingers clear of the pivoting mechanism when folding or unfolding the scooter. Make sure others are standing clear.

Attaching the Handlebars

Tool Required: 5 mm Allen Wrench

Using the 5 mm Allen wrench loosen the handlebar clamp.
Insert the handlebar.
Using the 5 mm Allen wrench tighten the handlebar clamp.
To adjust the height of the handlebars, open the quick-release lever and slide the T-bar to the desired position and resecure the quick-release lever to lock into place.
The tension of the quick-release lever can be adjusted by manually tightening or loosening the Allen bolt. Be careful not to overtighten. You should always be able to open and close the quick-release lever by hand and the T-bar should slide freely when the quick-release is open.

Collar Clamp

WARNING: Failure to properly secure the quick-release lever may cause the T-bar to telescope up or down while riding and may cause you to lose control and fall.

WARNING: Failure to properly tighten the collar clamp may allow the handlebars to dislodge while riding and may cause you to lose control and fall. When correctly tightened, the handlebars will not rotate out of alignment with the front wheel under normal circumstances.

CHARGING THE BATTERY

Your E Prime may not have a fully charged battery; therefore you must charge the battery prior to use. Be sure to charge the battery in a clean, dry location away from direct sunlight, flames or sparks.

Initial charge time: 5 hours.
Recharge time: up to 4 hours, even if the light turns green. Recommended maximum charging time is 24 hours.
Always charge the battery immediately after riding.
Fully charge battery before storing for extended periodsof time.
Unplug charger from the wall outlet when not in use.
Failure to recharge battery periodically may result in a battery that will not accept a charge
Make sure the power button is turned OFF when product is not in use. If the power button is left on for an extended period of time, the battery may reach a stage at which it will no longer hold a charge.
Run time: Up to 30 minutes of continuous ride time.Run time may vary depending on riding conditions, rider weight, climate, and/or proper maintenance.
Constant starting and stopping may shorten ride time.
Battery life can vary depending on proper maintenance and usage of the product.
Do not charge at or below 32°F (0°C).

Charger
( Note: Charger design may vary from one shown)

Plug the charger plug into wall outlet. The light on the charger should be green.

Note: If green light (LED) does not turn on, try a different outlet.
Note: Make sure power button is in the OFF position. Plug the charger into the charger port. The light on the charger should turn red during charging. The light will turn green again when charging is complete.

WARNING: Use ONLY with the recommended charger.
Batteries are only to be charged under adult supervision. The charger is not a toy. Always disconnect the charger before wiping down and/ or cleaning the E Prime with a damp cloth

The charger supplied with the E Prime should be regularly examined for damage to the cord, plug, enclosure and other parts. In the event of such damage, the E Prime must not be charged until it has been repaired or replaced.

Chargers have built-in overcharge protection to prevent battery from being overcharged.

Wall outlet – Green (stand by)

Wall outlet and product – Red (charging)

Wall outlet and product – Green (charged)

Note: Continue charging product even if light turns green prior to 4 hours.

WARNING: Battery charge can deplete over time. Periodically recharge battery when not in use.

PRE-RIDE CHECKLIST

Brake

Check the brake options for proper function. When you press the electronic brake (on handlebar) or step on the rear brake, the brake should provide positive braking action.

Wheels

Periodically inspect the wheels for excessive wear.

Frame, Fork and Handlebars

Check for cracks or broken connections. Although broken frames are rare, it is possible for an aggressive rider to run into a curb or object and wreck, bend or break a frame. Get in the habit of inspecting your scooter on a regular basis.

Hardware/Loose Parts

Before every ride, check all parts, such as nuts, bolts, fasteners, etc., to ensure they are secure and assembled correctly. There should not be any unusual rattles or sounds from loose parts or broken components. If the product is damaged, do not ride. Reference “Safety Warnings” on pages 1 and 2 of this manual.

Safety Gear

Always wear proper protective equipment, such as an approved safety helmet (with chin strap securely buckled), elbow pads, and kneepads. A helmet may be legally required by local law or regulation in your area. A long-sleeved shirt and long pants are recommended. Always wear shoes and keep shoelaces tied and out of the way of the wheels and motor. NEVER RIDE BAREFOOTED OR IN SANDALS.

Laws and Regulations

Always check and obey any local laws or regulations.

Insurance

Do not assume that your existing insurance policies necessarily provide coverage for product use. Check with your insurance company for information regarding insurance.

USAGE

How to Ride

Do not activate the thumb throttle unless you are on the E Prime and in a safe, outdoor environment suitable for riding. Put kickstand up.
Press the power button (A), the LEDs will light up.
Get on the scooter and place both hands on the handlebars.
Kick to start (B) , and then push the thumb throttle (C).

How to Stop

For controlled stops, apply the brake by pressure on the rear fender brake or electronic brake Ion handlebar). Razor recommends that you practice applying the brake options at various speeds and in an open area free from obstructions before riding your scooter around others.

Option 1- Press the electronic brake Ion handlebar), the power will cut off and then product will slow to a stop.
Option 2 – Step on the rear brake, the power will cut off and then product will slow to a stop.

Note: Electric scooter must be moving at least 3 mph (5 km/h) while engaging throttle to engage motor.

Note: As an additional safety feature, the scooter is designed to cut power to the motor when either brake option is applied.

Note: Motor will re-engage, (without having to kick to start), if brake is released and throttle is applied before scooter has slowed down to under 3 mph (5 km/h)

Note: Practice riding only in wide open areas clear from curbs, parking blocks and other obstacles. Impacting the wheels against any hard surface can damage the wheels. Wheels are not covered under the limited warranty.

Folding Scooter

To fold scooter you must first deactivate the Anti-Rattle feature. Turn the knob counterclockwise to loosen.
Lower T-bar to fold.
Pull the Anti-Rattle knob up.

WARNING: Keep fingers clear of the pivoting mechanism when folding or unfolding the scooter. Make sure others are standing clear.

REPAIR AND MAINTENANCE

Cleaning Your Scooter

Wipe with a damp cloth to remove dirt and dust. Do not use industrial cleaners or solvents as they may damage the surfaces. Do not use alcohol, alcohol-based or ammonia-based cleaners as they may damage or dissolve the plastic components or soften the decals or decal adhesive.

Battery Care and Disposal

Do not store in freezing or below freezing temperatures. To properly maintain your battery and ensure maximum battery life, carefully read the “Charging the Battery” section on page 6 of this owner’s manual.
Battery pack should not be disassembled, crushed, punctured, opened or otherwise mutilated.

Disposal: Your E Prime uses a lithium-ion battery pack which must be recycled or disposed of in an environmentally safe manner. Do not dispose of a battery pack in a fire. The battery pack may explode.
Do not dispose of a battery pack in your regular household trash. The incineration, land filling or mixing of batteries with household trash is prohibited by law in most areas. Return exhausted batteries to a federal or state approved lithium-ion battery recycler.

Charger

The charger supplied with the E Prime should be regularly examined for damage to the cord, plug, enclosure and other parts and in the event of such damage, the product must not be charged until it has been repaired or replaced.

Use ONLY with the recommended charger.

Wheels and Bearings

Under normal circumstances and conditions, Razor wheels and wheel bearings are maintenance free. Nonetheless, it is the responsibility of the owner or guardian to periodically inspect the wheels for wear and tear, the axle for proper tightness, and bearings for side-to-side play, and loose parts. When a wheel or wheel bearing develops play, this is an indication of excess wear and replacement is necessary. Replace immediately with only genuine Razor wheels. Worn wheels/bearings are considered normal wear-and-tear and are not covered by the Razor Warranty. Wheels other than genuine Razor wheels may not be compatible with your Razor scooter. The use of anything other than genuine Razor replacement parts may affect your safety and will void your warranty

Replacement Parts

The most frequently requested replacement parts are available for purchase at some Razor retail partners. For the complete selection of replacement parts visit shop.razor.com.

Repair Centers
For a list of authorized Razor repair centers:

Check online at www.razor.com.
Additional Customer Service contact information is listed on the back of this manual.

Recycling Lithium-ion Batteries:
Lithium-ion batteries are recyclable. You can help preserve our
environment by returning your used rechargeable batteries to the collection and recycling location nearest you.

For more information regarding recycling of rechargeable batteries, call toll free 1-800-822-8837, or visit http://www.call2recycle.org

Caution: Do not handle damaged lithium-ion batteries.

WARNING: Wheelies and other stunt-type riding reduces your ability to maneuver and control your scooter. Take the necessary precautions, such as wearing appropriate protective gear and practice in an area safe for stunt riding and free from obstructions.

TROUBLESHOOTING GUIDE

*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.

Problem	Possible Cause	Solution
Does not work out of the box	Unit must be traveling at least 3 mph (5 km/h)
before motor will engage.	Kick to start to at least 3 mph (5 km/h) while

engaging throttle to engage motor.
Undercharged battery| Check lights on charger:
Plugged into wall – Green
Plugged into wall & unit – Red (charging)
Plugged into wall & unit – Green (charging complete)
No lights/Blinking lights – Replace Charger
No longer works| No lights on charger| Check power to wall outlet and/or try a different outlet.
Undercharged battery| Check lights on charger:
Plugged into wall – Green
Plugged into wall & unit – Red (charging)
Plugged into wall & unit – Green (charging complete)
No lights/Blinking lights – Replace Charger
Battery will not hold a charge| Replace battery
Short run time/runs slow| Rider’s weight| Do not exceed 176 lb (80 kg) maximum weight limit
Riding conditions| Use only on flat, dry surfaces. Avoid inclines and areas with heavy debris.
Battery not fully charged| Charge product – refer to page 6 for charging information.
Old/damaged battery| Replace battery.
Charge battery at least once a month when not in use.

For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area, visit our website at www.razor.com or call toll free +1866-467-2967 to speak to a live Customer Service Representative.

RAZOR E PRIME PARTS

Keep your E Prime running for years with genuine Razor parts. Visit our website or e-mail us for more information on spare part availability. (Specifications subject to change without notice.)

RAZOR E PRIME PARTS

Throttle
Electronic Brake
Handlebar Clamp 3-1. Clamp Bolts
Handle Grips
Handlebar
Extension Tube
Quick-Release Lever
Steering Tube
Collar Clamp
Headset (Upper/Lower)
Front Fork
Front Wheel Fender
Front Wheel
Power Button & LED Lights
Anti-Rattle Knob
Rear Fender Brake
Hub Motor & Rear Whee
Kickstand
36V, 3.2Ah Lithium-ion Battery Pack

FCC COMPLIANCE

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

WARNING: Changes or modifications to this product not expressly approved by Razor USA LLC, could void the user’s authority to operate the equipment.

WARRANTY

Razor Limited Warranty
The manufacturer warranties this product to be free of manufacturing defects for a period of 90 days from date of purchase. This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or use of the E Prime.

This Limited Warranty will be void if the product is ever:

used in a manner other than for recreation or transportation;
modified in any way;
rented.

The manufacturer is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.

Razor does not offer an extended warranty. If you have purchased an extended warranty, it must be honored by the store at which it was purchased.

For your records, save your original sales receipt with this manual and write the serial number below.

NOTICE: INSURANCE YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS SCOOTER/ELECTRIC RIDE-ON PRODUCT. TO DETERMINE IF COVERAGE IS PROVIDED, YOU SHOULD CONTACT YOUR INSURANCE COMPANY OR AGENT.

CUSTOMER SERVICE CONTACT INFORMATION

Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service
contact information is listed below:

AMERICAS

Razor USA LLC
P.O. Box 3610
Cerritos, CA 90703
USA

+1 866 467 2967
Monday – Friday
8:00 AM – 5:00 PM Pacific Time
customersupport@razorusa.com

DISTRIBUTED IN THE UK AND IRELAND BY:

Re:creation Limited
2 Meadows Business Park
Station Approach, Blackwater
Camberley, Surrey GU17 9AB
United Kingdom

+44 (0) 118 973 6222 Tel
+44 (0) 118 973 6220 Fax
sales@recreationltd.co.uk

EUROPE, MIDDLE EAST, AFRICA

Razor USA LLC (Europe)
Handelsweg 2
2742 RD Waddinxveen
Netherland

+44 (0) 120 267 2702
info@razoreu.com

DISTRIBUTED IN AUSTRALIA BY

Funtastic Limited
2/307 Ferntree Gully Road,
Mount Waverley Vic 3149,
Australia

+1 800 244 543
info@funtastic.com.au