Razor E100 Series Electric Scooter User Manual

Razor E100 Series Electric Scooter User Manual

NOTE: The unit must be traveling at least 3 mph (5 km/h) before motor will engage. Kick start to at least 3 mph (5 km/h) while applying the throttle to engage the motor.

OWNER’S MANUAL

Read and understand this entire manual before allowing child to use this product! For assistance contact Razor.
DO NOT RETURN TO STORE.
NOTE: Manual illustrations are for demonstration purposes only.
Illustrations may not reflect the exact appearance of the actual product.
Specifications subject to change without notice.
Please have your product along with the 19 character product I.D. code with you
before contacting Razor for warranty assistance and/or replacement parts.
Product I.D. Code: _____ – ____ – ____

SAFETY WARNINGS

WARNING: Riding an electric scooter does present potential risks and caution is required. Like any riding product, an electric scooter has inherent hazards associated with its use (for example, falling off or riding it into a hazardous situation). Like any riding product, electric scooters can and are intended to move and it is therefore, of course, possible to lose control or otherwise get into dangerous situations. Both children, and adults responsible for supervising them must, recognize that if such things occur, a rider can be seriously injured or die even when using safety equipment and other precautions. RIDE AT YOUR OWN RISK AND USE COMMON SENSE.

WARNING: PARENTAL AND ADULT RESPONSIBILITY AND SUPERVISION IS NECESSARY: Because products, like electric scooters, can and do present potential hazards plainly associated with their use, it is well recognized THE NEED FOR EXERCISE OF PARENTAL RESPONSIBILITY IN SELECTING RIDING PRODUCTS APPROPRIATE TO THE AGE OF A CHILD, OR PARENTAL SUPERVISION IN SITUATIONS IN WHICH CHILDREN OF VARIOUS AGES MAY HAVE ACCESS TO THE SAME RIDING PRODUCTS, IS IMPORTANT. Not every product is appropriate for every age or size of the child, and different age recommendations are found within this category of product which is intended to reflect the nature of the hazards and the expected mental or physical ability, or both, of a child to cope with the hazards.

The recommended minimum rider age is 8 and older. Any rider unable to fit comfortably on the scooter should not attempt to ride it. A parent’s decision to allow his or her child to ride this product should be based on the child’s maturity, skill and ability to follow rules.

Keep this product away from small children and remember that it is intended for use only by persons who are, at a minimum, completely comfortable and competent while operating the scooter.

Persons with any mental or physical conditions that may make them susceptible to injury, impair their physical dexterity or mental capabilities to recognize, understand, and follow safety instructions and to be able to understand the hazards inherent in scooter use, should not use or be permitted to use products inappropriate for their abilities. Persons with heart conditions, head, back or neck ailments (or prior surgeries to these areas of the body), or pregnant women, should be cautioned not to operate such products.

DO NOT EXCEED THE WEIGHT LIMIT OF 120 lb (54 kg). Rider weight does not necessarily mean a person’s size is appropriate to fit or maintain control of the scooter.

CHECK AND MAINTAIN SCOOTER CONDITIONS
Before use, check to confirm that any and all chain guards or other covers and guards are in place and in serviceable condition. Check that the brake is functioning properly, and that tire is inflated properly and has sufficient tread remaining. The scooter should be maintained and repaired in accordance with the manufacturer’s specifications, using only the manufacturer’s authorized replacement parts, and should not be modified from the manufacturer’s original design and configuration.
ACCEPTABLE RIDING PRACTICES AND CONDITIONS
Always check and obey any local laws or regulations, which may affect the locations where the electric scooter may be used. Keep safely away from cars and motor vehicle traffic at all times, and only use where allowed and with caution.

Do not activate the speed control on the hand grip unless you are on the scooter and in a safe, outdoor environment suitable for riding. The electric scooter must be moving at least 3 mph (5 km/h) before the motor will engage.

The normal powered top speed of this scooter will be approximately 10 mph (16 km/h), which can be affected by conditions, such as rider weight, inclines, tire inflation and battery charge level. Avoid excessive speeds that can be associated with downhill rides.

Maintain a hold on the handlebars at all times. Do not touch the brake or motor on your scooter when in use or immediately after riding, as these parts can become very hot.

Ride defensively. Watch out for potential obstacles that could catch your wheel or force you to swerve suddenly or lose control. Be careful to avoid pedestrians, skaters, skateboards, scooters, bikes, children or animals who may enter your path, and respect the rights and property of others.

The electric scooter is intended for use on flat, dry surfaces, such as pavement or level ground, without loose debris, such as sand, leaves, rocks or gravel.
Wet, slick, bumpy, uneven or rough surfaces may impair traction and contributeto possible accidents. Do not ride your scooter in mud, ice, puddles or water. Watch out for potential obstacles that could catch your wheel or force you to swerve suddenly or lose control. Avoid sharp bumps, drainage grates, and sudden surface changes.

Do not attempt or do stunts or tricks on your electric scooter. The scooter is not made to withstand abuse from misuse, such as jumping, curb grinding or any other type of stunts. Racing, stunt riding, or other maneuvers also enhance risk of loss of control, or may cause uncontrolled rider actions or reactions.

Never allow more than one person at a time to ride the scooter.

Do not ride at night or when visibility is limited.

Never use near steps or swimming pools.
Do not allow hands, feet, hair, body parts, clothing, or similar articles to come in contact with moving parts, wheels, or drive train chain while the motor is running.

Never use headphones, a cell phone or text when riding.
Never hitch a ride with a vehicle.
Do not ride your scooter in wet or icy weather and never immerse the scooter in water, as the electrical and drive components could be damaged by water or create other possibly unsafe conditions. Never risk damaging surfaces, such as carpet or flooring, by use of an electric scooter indoors.

PROPER RIDING ATTIRE
Always wear proper protective equipment, such as an approved safety helmet (with chin strap securely buckled), elbow pads and kneepads. A helmet may be legally required by local law or regulation in your area. A long-sleeved shirt, long pants, and gloves are recommended. Always wear athletic shoes (lace-up shoes with rubber soles) and keep shoelaces tied and out of the way of the wheels, motor and drive system. Never ride barefooted or in sandals.

USING THE CHARGER
The charger supplied with the electric scooter should be regularly examined for damage to the cord, plug, enclosure and other parts. In the event of such damage, the scooter must not be charged until the charger has been repaired or replaced.
Use only with the recommended charger.
Use caution when charging.
The charger is not a toy. The charger should be operated by an adult.
Do not operate charger near flammable materials.
Unplug the charger and disconnect from scooter when not in use.
Always disconnect from the charger prior to wiping down and cleaning your scooter with damp cloth.

FAILURE TO USE COMMON SENSE AND HEED THE ABOVE WARNINGS FURTHER INCREASES RISK OF SERIOUS INJURY. USE AT YOUR OWN  RISK AND WITH APPROPRIATE AND SERIOUS ATTENTION TO SAFE OPERATION. USE CAUTION.

BEFORE YOU BEGIN

Remove contents from box. Remove the separators that protect the components from damage during shipping. Inspect the contents of the box for scratches in the paint, dents or kinked cables that may have occurred during shipping. Because the scooter was 95 percent assembled and packed at the factory, there should not be any problems, even if the box has a few scars or dents.
MAKE SURE POWER SWITCH IS TURNED “OFF” BEFORE CONDUCTING ANY ASSEMBLY OR MAINTENANCE PROCEDURES.

Estimated Assembly and Set-Up Time
Razor recommends assembly by an adult with experience in bicycle mechanics. Allow up to 10 minutes for assembly, not including initial charge time. Allow up to 12 hours for a charge.

WARNING: DO NOT USE NON-RAZOR PRODUCTS WITH YOUR RAZOR ELECTRIC SCOOTER. The scooter has been built to certain Razor design specifications. The original equipment supplied at the time of sale was selected on the basis of its compatibility with the frame, fork and all other parts. Certain aftermarket products may not be compatible and will void the warranty.

Note: Electric scooter must be moving at least 3 mph (5 km/h) while applying throttle to engage motor.

Product ID Locations:
(See location to the left)

1. Handlebar Stem
2. Underneath Battery Tray
3. Charger
4. Box – Side of UPC (not shown)

Plastic Bag Contents:

• Charger
• Allen Wrench
• Owner’s Manual

Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US, and customer service contact information at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service contact information is listed at the back of this manual.

ASSEMBLY AND SET-UP

Attaching the Handlebars
Tool Required : 5 mm Allen Wrench

Note: Make sure all the cables/wires are out of the way before attaching the handlebars onto the fork.
WARNING: Failure to properly tighten the collar clamp may allow the handlebars to dislodge while riding and may cause you to lose control and fall. When correctly tightened, the handlebars will not rotate out of alignment with the front wheel under normal circumstances.

Note: The cable and wire assembly from the handlebars must not wrap around the steering tube or handlebars. Sharp bends or twisting of the brake cable can cause the brake to malfunction.

Inflating the Tire
The front tire is inflated when shipped, but it invariably may lose some pressure between the point of manufacturing and your purchase. Always inflate tire to the correct PSI before first-time use.
Lower air pressure can result in a shorter ride time. Periodically check tire. Reinflate when needed.

1 Using a bicycle-style tire pump equipped for a Schrader-type valve, inflate the front tire to the correct PSI indicated on the sidewall of the tire.

WARNING: Do not use the electric scooter for the first time until you have inflated the front tire to the correct PSI. Failure to do so may damage your electric scooter and void your warranty.
WARNING: Do not over inflate, as this could damage the tire or wheel.

Note: The pressure air supplies found at gasoline stations are designed to inflate high-volume automobile tires. If you decide to use such an air supply to inflate  your electric scooter tire, first make sure the pressure gauge is working, then use very short bursts to inflate to the correct PSI. If you inadvertently over inflate the tire, release the excess pressure immediately.

Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service contact information is listed at the back of this manual.

CHARGING THE BATTERY

Your electric scooter may not have a fully charged battery; therefore you must charge the battery prior to use.

• Initial charge time: 12 hours.
• Recharge time: up to 12 hours, even if the light turns green. Recommended maximum charging time is 24 hours.
• Always charge the battery immediately after riding.
• Fully charge battery before storing for extended periods of time.
• Unplug charger from the wall outlet when not in use.
• Failure to recharge battery periodically may result in a battery that will not accept a charge.
• Make sure the power switch is turned OFF when unit is not in use. If the power switch is left on for an extended period of time, the battery may reach a stage at which it will no longer hold a charge.
• To ensure long battery life, never store the product in freezing or below-freezing temperatures! Freezing will permanently damage the battery.
• Run time: Up to 40 minutes of continuous ride time. Run time may vary depending on riding conditions, rider weight, climate, and/or proper maintenance.
• Constant stopping and starting may shorten ride time.
• Battery life can vary depending on the proper maintenance and usage of the unit.

Note: Charger design may vary from one shown.

1 Plug the charger plug into wall outlet. The light on the charger should be green.
Note: If green light (LED) does not turn on, try a different outlet.

2 Make sure the power switch is in the OFF position.
Plug the charger into the charger port on the product. The light on the charger should turn red during charging. The light will turn green again when charging is complete.

WARNING: Use ONLY with the recommended charger. Batteries are only to be charged under adult supervision. The charger is not a toy. Always disconnect the charger before wiping down and/or cleaning the electric scooter with a damp cloth.

The charger supplied with the electric scooter should be regularly examined for damage to the cord, plug, enclosure, and other parts. In the event of such damage, the electric scooter must not be charged until it has been repaired or replaced.

Chargers have built-in overcharge protection to prevent batteries from being overcharged.
Note: If the charger gets warm during regular use, this is a normal response and is no cause for concern. If your charger does not get warm during use, it does not mean that it is not working properly.

Wall outlet – Green (stand by) Wall outlet and Unit – Red (Charging) Charging complete – Green (Charged)
Note: Continue charging unit even if light turns green prior to 12 hours.
****WARNING: Failure to recharge the battery at least once a the month may result in a battery that will no longer accept a charge.

PRE-RIDE CHECKLIST

Brake

Check the brake for proper function. When you squeeze the brake lever, the brake should provide positive braking action. Make sure that the brake is not rubbing when the lever is released.

Tire

• Periodically inspect the tire for excess wear and replace as needed. Regularly check the tire pressure and inflate as needed.

Frame, Fork and Handlebars

• Check for cracks or broken connections. Although broken frames are rare, it is possible for an aggressive rider to run into a curb or object and wreck, bend or break a frame. Get in the habit of inspecting your scooter on a regular basis.

Hardware/Loose Parts

• Before every ride, check all parts, such as nuts, bolts, cables, fasteners, etc., to ensure they are secure and assembled correctly. There should not be any unusual rattles or sounds from loose parts or broken components. If the unit is damaged, do not ride. Reference “Safety Warnings” on page 1 of this manual.

Safety Gear

• Always wear proper protective gear, such as an approved safety helmet. Elbow pads and kneepads are recommended. Always wear athletic shoes (lace-up shoes with rubber soles) and keep shoelaces tied and out of the way of the wheels, motor and drive system. NEVER RIDE BAREFOOTED OR IN SANDALS.

Laws and Regulations

• Always check and obey any local laws or regulations.

Insurance

• Do not assume that your existing insurance policies necessarily provide coverage for scooter use. Check with your insurance company for information regarding insurance.

Storage

• Prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store indoors when not in use.

USAGE

How to Ride

• Put kickstand up.
• Turn power switch “ON”.
• Place both hands on handlebars and kick start the unit using one foot to push the scooter forward while applying the throttle.
• (E100 Glow only) LED lights are activated when the throttle is applied.

Note: Electric scooter must be moving at least 3 mph (5 km/h) while engaging throttle to engage motor.

How to Stop

Release the throttle and apply the brake lever until the unit comes to a complete stop.

Note: As an additional safety feature, the scooter is designed to cut power to the motor when the hand brake is applied.
Note: Motor will re-engage, (without having to kick start), if brake is released and throttle is applied before scooter has slowed down to under 3 mph (5 km/h).

REPAIR AND MAINTENANCE

Turn power switch “ OFF ” before beginning repair or maintenance:

• Read the instructions
• Remove charger plug
• Turn the power switch off
• Secure the unit under repair
• Exercise caution around exposed parts
• Contact Razor customer service if unsure about any repair or maintenance

Adjusting the Brake

Tool Required: 10 mm Wrench

1 To adjust brake cable play, thread the brake lever adjuster in or out 1/4 to 1/2 turn until the desired brake adjustment is attained. Most adjustments are complete at this step. If brake still needs further adjustment, proceed to step 2.

2 If brake is too tight or has too much slack, use a 10 mm wrench to loosen the brake cable and adjust accordingly.

3 Inspect the brake pads (A) for proper alignment against the wheel or excess wear. To realign brake pads, loosen the fixing nut (B) and adjust the pad to contact the rim. Re-tighten and readjust as needed. Verify proper brake function prior to riding the scooter.

Replacing the Front Wheel

Tools Required: 10 mm Wrench and Two (2) 16 mm Wrenches.

1 Using a 10 mm wrench loosen the brake cable bolt.

2 Using two (2) 16 mm wrenches, loosen the locknuts by turning the wrenches counter clockwise. Remove wheel and install replacement wheel. (Note sequence of hardware.)

3 Reassemble, adjust and tighten brake cable. Verify proper brake function prior to riding the scooter.

Note: Front wheel hardware sequence

Right Side (Throttle)
8-3 Spacer
8-2 Washer
Fork
8-7 Spring Washer
8-1 16 mm Locknut
Middle
8-6 Front Axle Bolt
Left Side (Brake)
8-5 Spacer
8-2 Washer
Fork
8-7 Spring Washer
8-1 16 mm Locknut

Replacing the Chain and Rear Wheel

Tools Required: Phillips Screwdriver and Two (2) 13 mm Wrenches.

1 Using a Phillips screwdriver, loosen the two (2) screws on the  chain guard and remove.

2 Using two (2) 13 mm wrenches, loosen the locknuts by turning the wrenches counter clockwise.

3 To loosen the chain, pushing the tensioner down to create some  slack in the chain.

4 Remove wheel and install replacement wheel. (Note the sequence of the hardware.)

5 Push the chain tensioner down to install the chain on both sprockets.

6 With two (2) 13 mm wrenches, re-tighten the locknuts.

7 Reattach the chain guard.

Battery Care and Disposal

Do not store in freezing or below freezing temperatures. To properly maintain your battery and ensure maximum battery life, carefully read the “Charging the Battery” section on page 4 of this owner’s manual.

CONTAINS SEALED LEAD-ACID BATTERIES. BATTERIES MUST BE RECYCLED.

Disposal: Your Razor product uses sealed lead-acid batteries which must be recycled or disposed of in an environmentally safe manner. Do not dispose of a lead-acid battery in a fire; the battery may explode or leak. Do not dispose of a lead-acid battery in your regular household trash. The incineration, land filling or mixing of sealed lead-acid batteries with household trash is prohibited by law in most areas. Return exhausted batteries to a federal or state approved lead-acid battery recycler or a local seller of automotive batteries. If you live in Florida or Minnesota, it is prohibited by law to throw away lead-acid batteries in the municipal waste stream.

Charger

The charger supplied with the electric scooter should be regularly examined for damage to the cord, plug, enclosure and other parts, and in the event of such  damage, the product must not be charged until it has been repaired or replaced.
Use ONLY with the recommended charger.

Wheels

Wheels and drive system are subject to normal wear and tear. It is the responsibility of the user to periodically inspect wheels for excess wear and adjust and replace drive train components as required.

Replacement Parts

The most frequently requested replacement parts are available for purchase at some Razor retail partners.
For the complete selection of replacement parts visit www.razor.com.

Repair Centers

For a list of authorized Razor repair centers:
• Check online at www.razor.com.
• Additional Customer Service contact information is listed on the back of this manual.

Note: Rear wheel hardware sequence

Left Side (Brake)
18-1 13 mm Locknut
18-2 Spring Washer
18-3 Washer
Frame
18-4 Washer (Plate Cut)
18-5 Spacer (Long)
Middle
18-7 Rear Axle Bolt
Right Side (Throttle)
18-1 13 mm Locknut
18-2 Spring Washer
18-3 Washer
Frame
18-4 Washer (Plate Cut)
18-6 Spacer (Short)

In the US and Canada only:
For more information regarding recycling of rechargeable batteries, call toll free 1-800-822-8837,  or visit http://www.call2recycle.org
**WARNING: If a battery leak develops, avoid contact with the leaking acid and place the damaged battery in a plastic bag. Refer to the disposal instructions at left. If acid comes into contact with skin or eyes, flush with cool water for at least 15 minutes and contact a physician.
****WARNING:** Battery posts, terminals and related accessories contain lead and lead compounds. Wash your hands after handling.

TROUBLESHOOTING GUIDE

*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE: All troubleshooting steps should be performed by an adult only

For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866 467 2967 to speak to a live Customer Service Representative

ELECTRIC SCOOTER PARTS

Keep your scooter running for years with genuine Razor parts. Visit our website for more information on spare part availability.  (Specifications subject to change without notice.)

1. Handlebar Grips (Right/Left)

2.  Single-Speed Twist-Grip Throttle
   2-1 Sleeve

3. Handlebar Stem

4. Brake Lever Assembly

5. Collar Clamp

6. Headset (Upper/Lower)

7. Front Caliper Brake with Brake Pads

8. Front Fork with Limiter

9. Front Wheel Complete
   (See page 6 for Hardware Sequence)

10.  Battery Tray

11. Control Module

12. On/Off Switch

13.  Charger Port

14.  Reset Button

15.  Kickstand

16.  Motor (24V/100W)

17. Rear Wheel Complete
    (See page 7 for Hardware Sequence)

18.  Chain Tensioner

19.  Chain

20.  Chain Guard

21.  Battery 24V (2 12V)/4.5 Ah

22.  Deck Plate

NOTICE: INSURANCE
YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS SCOOTER/ELECTRIC RIDE-ON PRODUCT. TO DETERMINE IF COVERAGE IS PROVIDED, YOU SHOULD CONTACT YOUR INSURANCE COMPANY OR AGENT.

FCC COMPLIANCE

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
****WARNING: Changes or modifications to this unit not expressly approved by Razor USA, could void the user’s authority to operate the equipment.

WARRANTY

Razor Limited Warranty

The manufacturer warranties this product to be free of manufacturing defects for a period of 90 days from date of purchase. This Limited Warranty does not cover normal wear and tear, tires, tubes or cables, or any damage, failure or loss caused by improper assembly, maintenance, storage or use of the Razor electric scooter.
This Limited Warranty will be void if the product is ever:

• used in a manner other than for recreation or transportation;
• modified in any way;
• rented.

The manufacturer is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.
Razor does not offer an extended warranty. If you have purchased an extended warranty, it must be honored by the store at which it was purchased.
For your records, save your original sales receipt with this manual and write the serial number below.

CUSTOMER SERVICE CONTACT INFORMATION

Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service contact information is listed below:

AMERICAS
Razor USA LLC
P.O. Box 3610
Cerritos, CA 90703
USA
+1 866 467 2967
Monday – Friday
8:00 AM – 5:00 PM Pacific Time
customersupport@razorusa.com

EUROPE, MIDDLE EAST, AFRICA
Razor USA LLC (Europe)
Handelsweg 2
2742 RD Waddinxveen
Netherlands
+44 (0) 120 267 2702
info@razoreu.com

ASIA
Razor USA LLC (Asia)
P.O. Box 3610
Cerritos, CA 90703
USA
+81 50 7579 6622
info@razor-asia.com

UNITED KINGDOM AND IRELAND
Razor USA LLC (UK)
Unit 20
Hartnoll Business Centre
Post Hill, Tiverton
Devon EX16 4NG
UK
+44 (0) 120 267 2702
info@razoreu.com

DISTRIBUTED IN AUSTRALIA BY:
Funtastic Limited
Suite 2.01, Level 2
315 Ferntree Gully Road
Mount Waverley VIC 3149,
Australia
+1 800 244 543
info@funtastic.com.au

IMPORTED IN JAPAN BY B-PLUS ASIA CORP.
Razor USA LLC
Kurokawa 3-1, Asaoku,
Kawasaki, Kanagawa
215-0035
Japan
+81 (0) 44 328 9057 Tel
+81 (0) 44 328 9067 Fax
info@razor-asia.com

Printed in China for Razor USA LLC.
Copyright © 2003-2020 Razor USA, LLC. All rights reserved. Razor® and the Razor logo design are among the registered trademarks of Razor USA LLC in the United States and/or select foreign countries. The E100 logo design is a registered trademark of Razor USA LLC.

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