SureCall Fusion Professional Installation Guide

: June 7, 2024
: SureCall

Table of Contents

Contents
FIND AREA OUTSIDE WITH STRONGEST SIGNAL
INSTALL THE OUTSIDE ANTENNA
INSTALL THE SIGNAL BOOSTER AND INSIDE ANTENNA
CONNECT POWER
Quick Install Guide
LED Indicators
Troubleshooting
Specifications
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SureCall Fusion Professional
Yagi / Panel Kit with 50 cable

FIND AREA OUTSIDE WITH STRONGEST SIGNAL

Using your phone, identify the outside location with the strongest signal. Generally, this is found on the side facing your nearest cell tower and as high as possible.
Note that Bars are not always a reliable measure of the signal. The best way to confirm signal coverage is the ability to place and hold a call. For specific dB signal measurements, use the methods below. Note that dB measurements appear as a negative number where the closer to 0, the stronger the signal (eg. -100 dB would be considered a weak signal while -65 dB is a strong signal).
Apple iPhones: Dial 3001#12345# and press Call. In the top-left corner, a dB number appears instead of bars.
Android devices: download the app “Network Signal Info” in the Google Play store.
This signal booster requires a minimum cellular signal reading of -100dB at the location of the outside antenna. Signal between -70dB and -90dB is recommended for best performance.
Please note: Signal stronger than -50dB may cause the affected frequency bands to turn off.

INSTALL THE OUTSIDE ANTENNA

Outside Antenna Assembly

SureCall Fusion Professional -ANTENNA

Once you have located the area of the strongest signal, mount the antenna to a pole or pipe (not included) at the highest possible elevation. The directional Yagi antenna works best when facing the direction of your carrier’s cellular tower. To find the location of your carrier’s closest cell tower go to www.cellreception.com.
To install the outside antenna, assemble the u-bolt, bracket, nuts, and washers as shown in the illustration. Keep the connections loose enough to allow the antenna to rotate until the optimum direction is found.
Note: The outside antenna may be installed on a variety of pipe angles. Ensure that the mounting area has at least a 12-inch radius clear of obstructions and other radiating elements and orient the antenna vertically with the drip hole at the bottom.
Once the outside antenna is secured to a pipe or pole, connect one end of the provided 50 ft. coax cable to the antenna and tighten the connection.

INSTALL THE SIGNAL BOOSTER AND INSIDE ANTENNA

Choose a location for mounting the directional panel antenna on a vertical surface. The antenna should be at the approximate height of your cell phone when in use and facing a central area where the signal is needed. Please note: Be sure to provide enough separation from the outside antenna – at least 25 ft. Also, the outside and inside antennas should face away from one another.
Using the plate, mark the position of desired screw placement and screw mounting plate into place with the slide panel protruding towards you (see panel antenna illustration below). Slide the antenna securely onto the mounting plate.
To install the booster, select a location that is near the inside panel antenna and a working AC outlet. Use the supplied screws or appropriate screws for a surface of mounting location and drill through screw tab holes on the booster (see Booster Components Diagram illustration) and mount the booster to a wall.
Connect the inside antenna and booster by connecting one end of the provided 20 ft. of coax cable to the inside antenna and the other end of the cable to the booster port marked “INSIDE” and hand-tighten the connection.
Next, connect the outside antenna and booster by connecting the remaining end of the 50 ft. cable leading from the outside antenna to the port of the booster marked “ OUTSIDE”.

CONNECT POWER

Connect the AC power cord to the booster and plug it into a 110V AC power outlet. Once the booster has been completely assembled, turn the booster’s power switch on.
Note: If the Power LED does not turn ON or the Alert LEDs continue to flash, see the Troubleshooting section. This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury and void your warranty.
CHECK AND OPTIMIZE SYSTEM, IF NEEDED
Place a call in a location you have previously experienced poor signal and confirm that your phone is receiving a boosted signal. The gain dials on the booster should always be at maximum level unless a control light is FLASHING RED-YELLOW. Additionally, they should only be reduced if other recommended actions do not resolve the issue In any of these cases, the first action should be to increase the antenna isolation between the inside and outside antenna as much as possible and restart the booster.

Quick Install Guide

Download the complete manual at www.SureCall.com

Booster Components Diagram

SureCall Fusion Professional -Booster Components

Install Overview

SureCall Fusion Professional -Install Overview

LED Indicators

The gain dials on the booster should always be at maximum level unless a control light is FLASHING RED-YELLOW. Additionally, they should only be reduced if other recommended actions do not resolve the issue. Visit www.surecall.com/support to download the user manual for additional information.

COND ITION	INDICATION

INITIALIZING ON
POWER-UP| All control lights flash RED & YELLOW for 5 seconds then off for 5 minutes.
GREEN SOLID| Normal Operation
GREEN FLASHING| Normal Operation, Automatic Gain Control (AGC) is self- adjusting.
YELLOW SOLID| Normal Operation, Sleep mode
YELLOW FLASHING
Slowly| AGC has detected Insufficient separation between the inside and outside antenna automatically reduced gain by 1 – 10 dB for the indicated frequency band.
This may be unavoidable in some situations where distance cannot be achieved.
After 5 minutes the frequency control light will return to SOLID GREEN.
YELLOW FLASHING
Quickly| AGC has detected significant antenna isolation issues causing a reduction in gain between 10 and 20 dB for the indicated frequency band(s).
Adjustments should be made to improve your booster’s performance. Follow suggested methods found in the “Performance Optimization” section.
After 5 minutes the frequency control light will return to SOLID GREEN.
RED / YELLOW
FLASHING Alternately| Extreme gain reduction (greater than 20 dB) resulting from insufficient antenna separation. The frequency band has been disabled.
Adjustments are required to resolve the condition. Follow the methods suggested in the “Performance Optimization” section.
RED SOLID| This indicates the frequency band is manually turned off.

Performance Optimization
The Fusion Professional automatically reduces gain (coverage performance) because of insufficient RF separation between the inside and outside antennas. Consider the options listed in this section to resolve issues with inadequate antenna isolation. Note, in smaller wood-constructed homes some reduction in gain (slow YELLOW flash) is considered `normal’ operation.
Performance Optimization (Cont’d)
Keep in mind, identifying the setup that yields the best possible results for your environment will come from testing — balancing the elimination of interference and while also receiving the best possible signal.

Verify that the minimum distance of 25 vertical feet has been achieved. Separation up to 40 – 50 ft may be needed, however, especially where vertical separation is not possible.
Check for sources of interference such as cellular modems or hotspots.
Verify neither antenna is placed near a window. 4. Ensure that the antennas are aimed away from one another.

Troubleshooting

Problem	Resolution
Signal booster has no power	Connect the power supply to an alternate power

source.
Verify that the power source is not controlled by a switch that has removed power from the outlet.
If the POWER LED on the signal booster remains OFF, contact tech support at: 1-888-365-6283 orsupport@surecall.com
After completing the installation, indoor signal coverage has not improved| (1) Verify that all cable connections are tightly fitted. (2) Try further separating the antennas. (3) Verify that there is a usable signal where the outside antenna is placed.
Remember: Bars are not always a reliable measure of the signal. The best way to confirm signal coverage is the ability to place and hold a call.

Specifications

Uplink Frequency Range (MHz):| 698-716 / 776-787 / 824-849 / 1850-1915 / 1710-1755
---|---
Downlink Frequency Range (MHz):| 728-746 / 746-757 / 869-894 / 1930-1995 / 2110-2155
Supported Standards:| CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards
Input Impedance:| 50Ω server / 50Ω donor port
Maximum Gain:| 72 dB
Noise Figure:| 8 dB
VSWR:| ≤2.0
AC Input:| Input AC110V, 60 Hz; Output DC 5-15V
Maximum Output Power:| 1 Watt EIRP
Cable:| SC-400 / SC-240
RF Connectors:| N Female donor / N Female server
Power Consumption:| <15W
Operation Temperature:| -4º to +158º F
Certifications:| FCC ID: RSNF4HOME3
IC: 7784A-F4HOME3

Have questions?
We have answers! Reach out to our US-based support team:
Call: 1-888-365-6283
Email: support@surecall.com
Visit: www.surecall.com/support to download the user manual for:
» Detailed setup instructions
» Troubleshooting tips
» Warranty information

3-Year Warranty
Thank you for your SureCall purchase. Please register your new product at www.surecall.com/activate (US) or www.surecall.com/CA/activate (Canada).
SureCall warranties its products for three years from the date of purchase against defects in workmanship and/or materials.
Products returned by customers must be in their original, unmodified condition, shipped at the customer’s expense in the original or protective packaging with proof-of-purchase documentation enclosed and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. RMA numbers are obtained by contacting Customer Support.
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.
For complete warranty text, including limitations and liability, see the Fusion Professional full user manual, available online.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05. You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from (i.e., MUST NOT be installed within 20 cm of) any person. You MUST cease operating this device immediately if requested by the FCC (or ISED in Canada) or licensed wireless service provider.
WARNING:
E911 location information may not be provided or may be inaccurate for calls served by using this device. This device may operate in a fixed location only, for in-building use. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.