SureCall EZ 4G Plug-and-Play Cell Signal Booster User Guide

: June 3, 2024
: SureCall

Table of Contents

Contents
LED Indicators
Setup Guide
Install Illustration
Troubleshooting
Specifications
Warranty
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SureCall EZ 4G Plug-and-Play Cell Signal Booster User Guide

Step 2. Place the Signal Booster
Once you have determined the inside location with the strongest signal, place the booster in that location using one of the two options noted in the diagram, Placing the Signal Booster, and connect one end of the provided cable to cable connector on the booster. Note that the EZ 4G booster performs best when placed at a window corner.

Step 3. Place the Inside Tabletop Antenna
Place the inside tabletop antenna in a central location where signal is needed and at least 30 ft. from the booster location. Run the provided cable from the booster to the inside tabletop antenna and hand-tighten.
Note that further separation between the booster and inside tabletop antenna will increase booster performance.

Step 4. Connect Power
Once the booster and inside tabletop antenna are connected and in place, connect the power cord to the signal booster and plug into a power outlet.

Step 5. Enjoy Boosted Cell Signal
Place a call in the room where the inside tabletop antenna is located to confirm that your phone is receiving a boosted signal from the EZ 4G.

If you Want to Improve Coverage

Test different booster locations to identify which receives the strongest signal and place the EZ 4G booster in that location.
Try relocating one component (booster or antenna) to a separate floor (upstairs or downstairs).
Increase the distance between the booster and inside tabletop antenna.

If you have any questions during setup, please reach out to our US-based experienced support technicians:

Call: 1-888-365-6283
Email: support@surecall.com
Or, chat: www.surecall.com , 7:00 am – 5:00 pm PST, Monday – Friday

See the EZ 4G user manual, available atwww.SureCall.com, for:

Detailed setup instructions
Troubleshooting tips

LED Indicators

LED

Position

| LED

Color

| LED

Condition

| Indication
---|---|---|---
Left| Yellow| Flashing| Automatic Gain Control (AGC) is self-adjusting. This is part of normal operation.
Left| Red| Flashing| The booster is receiving too strong of a signal which could cause the booster to auto- matically turn off

When this happens: Relocate the EZ 4G to a window location where the signal is weaker.

Right| Red| Flashing| Self-oscillation has been prevented.

When this happens: Increase the separation between the inside antenna and the EZ 4G booster.

Setup Guide

Step 1: Finding the Strongest Signal Indoors

Note: Window films that block UV rays may also block cellular signals. When using a booster in a home comprised of film-coated windows, the booster may perform better when placed against a wall facing the exterior of the home.

Step 2: Placing the Signal Booster

Option 1
Apply the booster directly to the window (ideally, at window corner) using the provided adhesive.

Option 2
Use the provided stand to set the booster on the window sill (ideally, at a window corner).

Step 3: Placing the Tabletop Antenna

Step 4: Connecting the Power Supply

Install Illustration

Ensure adequate separation between the planned locations of the booster and inside tabletop antenna (at least 30 ft.). A separating wall or separating floor between them is preferable.

Troubleshooting

Problem	Resolution
Signal booster has no power	Connect the power supply to an alternate power

source.

Be sure the power source is not controlled by a switch that can remove power from the outlet.

Check the green POWER LED (Y) on the signal booster. If it is OFF, return the power supply to SureCall. Contact tech support at to receive an RMA at:

1-888-365-6283, support@surecall.com, or go to www.surecall.com 7:00 am – 5:00 pm PST, Monday – Friday to chat with a representative.

After install- ing your signal booster system, you have no sig- nal or reception| Verify that cable connections are tightly fitted to the booster and antenna. Try further separating the booster and antenna.

Verify that there is usable signal at the window where the booster is placed.

i Remember: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to place and hold a call.

Specifications

	U.S.	Canada
Uplink Frequency Range (MHz):	698-716 / 776 – 787 / 824-849 / 1850-1915 /

Warranty

Three-Year Product Warranty

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non conforming to the Buyer’s order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.

Limitations of Warranty, Damages and Liability

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONEMATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers.
SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice

© 2016. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.
48346 Milmont Drive, Fremont, California 94538 USA
Phone: 888.365.6283 | Info@surecall.com | www.surecall.com

FCC, IC and Safety Information

This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.
This device may be operated ONLY in a fixed location for in-building use.

WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.

Important: Before installing your booster you need to register it with your carrier. You can do so online at the following urls:
Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal- booster.html
AT&T: https://securec45.securewebsession.com/attsignalbooster.com/
T-Mobile: https://www.signalboosterregistration.com/
Sprint: https://www.sprint.com/legal/fcc_boosters.html
U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster- registration.jsp

FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited 1 Watt EIRP. Fixed stations operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in this band must employ a means for limiting power to the minimum necessary for successful communications.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Industry Canada: This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.