SureCall FusionProfessional Cellular signal booster kit for the Home or Office User Guide

FusionProfessional
Cellular signal booster kit for the Home or Office

User Guide
11.23.2020

Introduction

Thank you for purchasing SureCall’s Fusion Professional cellular signal booster kit. SureCall’s Fusion Professional was specifically designed to eliminate frustrations over dropped calls and limited range by amplifying incoming and outgoing cellular signals in homes and offices.
If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283
Email: support@surecall.com
Visit: www.surecall.com/support
Watch installation, optimization, and troubleshooting techniques on our SureCall YouTube channel
@SureCall
Stay up to date with all things SureCall

How It Works

How it works

1. An outside antenna collects signals from the cell tower.
2. The antenna sends the signal to the booster through a coax cable.
3. The booster amplifies the cell signal and rebroadcasts the signal indoors via the inside antenna to all mobile devices within range.
4. The system also works in reverse amplifying outgoing signals back to the tower.

PACKAGE CONTENTS

Unpack all package contents. For missing or damaged items, contact your reseller.
Turn over the signal booster and record the model and serial number for reference:
Serial #: ____
Purchase Date: __
Keep the carton and packing material to store the product in case you need to return.
Your Fusion Professional signal booster package includes the following items:

1. SureCall FusionPro signal booster and power supply
2. Outside Yagi Antenna – SC-230W
3. Outside cable (50 ft) to connect the booster and outside antenna SC-400
4.  Inside panel antenna -SC-248W
5. Inside cable (20 ft) to connect the booster and inside antenna – SC-240

Warning: Changes or modifications not expressly approved by SureCall could void the user’s authority to operate the equipment.
FCC 15.105 Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help.

Before Installation

BEFORE INSTALLATION

1. Prior to securing the location of any booster parts, a “soft install” is recommended as adjustments may be needed to optimize performance.
2. Ensure adequate separation between the planned locations of the inside and outside antenna – at least 25 ft (see diagram ”Antenna Separation” on page 7).
3. For kits that use directional antennas (outside or inside), the directional antenna(s) should be oriented in a way that they do not “face” the other antenna (see “Aiming Directional Antennas” Diagram).
4. Ensure sufficient cable length between the outside antenna location and booster location. The length of the provided cable is 50 ft.

Installation Overview
Step 1. Find the outside area with the strongest signal.
Step 2. Install the outside antenna identified in step 1.
Step 3. Install the Inside antenna and booster.
Step 4. Connect power source and turn on.
Check System and Optimize Installation, if Needed

**INSTALLATION

**

Step 1. Find the Area With the Strongest Signal
Using your phone, identify the outside location with the strongest signal for placement of your outside antenna. Generally, this is found above the roofline on the side facing your nearest cell tower and as high as possible – where the antenna can ‘see’ your cell tower. To find the location of your carrier’s closest cell tower, go to www.antennasearch.com.
The coverage area that the booster provides is directly related to the strength of the incoming signal received by the outdoor antenna. Mounting the outside antenna where the signal is the strongest will provide the best results.
Please note, if the signal is extremely weak where the outside antenna is installed, indoor coverage will be limited. Bars are not always a reliable measure of the signal. The best way to confirm signal coverage is the ability to place and hold a call.
Putting your phone in Field Test mode will also indicate what level of decibels (dB) your phone is currently receiving. Decibels are measured in the negatives, and a score closer to zero indicates you have a better signal. A signal of -120 dB indicates you have no service, while a score of about -50 dB means you have excellent signal strength

For specific dB signal measurements, use the methods below.

• Apple iPhones: Dial 3001#12345# and press Call. In the top-left corner, a dB number appears instead of bars.
• Android devices: download the app “Network Signal Info” in the Google Play store.

Step 2. Install the Outside Antenna
After identifying the area of the strongest signal, choose the surface where you will mount your outside antenna.
The location should allow for sufficient separation between the outside antenna and the inside antenna. Vertical separation is preferred as it is more effective than horizontal separation.
The minimum separating distance recommended is 25 vertical feet; however, increased separation, up to 40 – 50 ft, may be needed, especially where vertical separation cannot be achieved.
Outside Yagi Antenna
Before installing a Yagi, or directional antenna, note that the antenna should be mounted on a pole or pipe (not provided), at the highest possible location above
the roofline – at least 25 ft above the indoor antenna – aimed at in the direction of your nearest cell tower. To find the location of your carrier’s closest cell tower,
go to www.antennasearch.com.

Ensure that the mounting area has at least a 3 ft radius clear of obstructions, other radiating elements, and metal objects such as pipes or metal siding and orient the antenna with the drip hole at the bottom.
Once you have identified your install location, assemble the u-bolt, bracket, nuts, and washers onto a pole (available separately) as shown in the illustration. Keep the connections loose enough to allow the antenna to rotate until the optimum direction is found.
Once the outside antenna is secured to a pipe or pole, connect the antenna to one end of the provided SC-400 cable and tighten the connection. Run the cable along the route to the planned location of your booster.

Warning: Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.
Step 3. Install the Booster and Inside Antenna
Choose a location for the booster and inside antenna that is near a working outlet and at least 25 Ft from the outside antenna.
Consider the below factors affecting booster performance.

1. Signal strength at the location of the outside antenna.
2. Interior building materials between the inside antenna and your mobile device.
3. Distance between the outside antenna and inside antenna (minimum 25 ft. separation).

Panel Antenna
SureCall’s Inside panel antennas are directional with a 120˚ reach. They should be mounted facing the area signal is needed and away from the outdoor antenna (See “Aiming Antennas”).
Mount on a vertical surface that is the approximate height of normal cell phone use. The antenna may be concealed behind a wall provided there are no materials that could obstruct signals.
Besides the antenna itself, parts include mounting equipment for a flat horizontal surface.

1. Using plate, mark position of desired screw placement.
2. Screw the mounting plate into place with the slide panel protruding towards you.
3. Slide the antenna securely onto the mounting plate.
4. Connect the antenna to one end of the SC-240 cable and run to the planned location of your booster
5. Place the booster on a flat surface or mounted to a wall and connect the remaining end of the SC-240 cable to the booster port marked INSIDE.

Place the Booster
To install the booster to a wall, select a location that is near a working AC outlet. Use the supplied screws or appropriate screws for the surface of the mounting location and drill through screw tab holes on the booster (see “Booster Diagram” illustration) and mount the booster to a wall.
Next, connect the outside antenna and booster by connecting the open end of the 50 ft. cable leading from the outside antenna to the port of the booster marked “OUTSIDE”.

Step 4: Connect to Power and Turn On
Connect the AC power cord to the booster and plug it into a 110V AC power outlet. Once the booster has been completely assembled, turn the booster’s power switch to ON.
Note: If the Power LED does not turn ON, see the “Troubleshooting” on page 12.
Note: This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause personal injury, and void your warranty.
This booster should not be used near open fire or flame. Storage and transportation: Store and place in non-extreme room-temperature and dry environment.

Troubleshooting

Check and Optimize System, if Needed
Place a call and walk throughout your space to confirm that your phone is receiving a boosted signal.
If indoor coverage is limited, consider the following factors:

1. Signal strength at the location of the outside antenna. The coverage area is directly related to the strength of the incoming signal received by the outdoor antenna. If the signal is weak where the outside antenna is installed, indoor coverage will be limited.
2. Interior building materials between the inside antenna and your mobile device.
3. The separation between the outside antenna and inside antennas (minimum 25 ft. of vertical separation).
   • Inadequate separation will be indicated by the LEDs on your booster after startup. See “LED Indicators” on page 11 for more information.
   • Adjustments, if indicated by LEDs, are likely resolved by improving antenna separation. See “Antenna Isolation” on page 11
   • The booster gain dials should remain at maximum level and only be reduced if other recommended actions do not resolve the issue.

WARNING: Do not attenuate the uplink and downlink dB settings below 35dB. This could cause the affected frequency band to turn off.

LED INDICATORS

The gain dials on the booster should always be at maximum level unless a control light is flashing red-yellow. Additionally, they should only be reduced if other recommended actions do not resolve the issue.

Condition| Indication/Status|

Indication/Resolution

---|---|---
Initializing on Power-up| | All control lights flash RED & YELLOW for 5 seconds then off for 5 minutes.
GREEN SOLID| Normal Operation|
GREEN FLASHING| Normal Operation| Automatic Gain Control (AGC) is self- adjusting.
YELLOW SOLID| Normal Operation, Sleep Mode| After a period of inactivity, the band will enter sleep mode
After 5 minutes the frequency control light will return to SOLID GREEN.
YELLOW FLASHING Slowly| Minor gain reduction (1 – 10 dB)| AGC has detected Insufficient separation between the inside and outside antenna automatically reducing gain by 1 – 10 dB for the indicated frequency band.
This may be unavoidable in some situations where distance cannot be achieved. After 5 minutes the frequency control light will return to SOLID GREEN.
YELLOW FLASHING Quickly| Significant gain reduction

(10 – 20 dB)

| AGC has detected significant antenna isolation issues causing a reduction in gain between 10 — 20 dB for the indicated frequency band.
This significant reduction in booster performance is a result of inadequate isolation between the inside and outside antenna.
Adjustments should be made to improve your booster’s performance by following the suggested methods below. After 5 minutes the frequency control light will return to SOLID GREEN.
RED I YELLOW FLASHING Alternately| Extreme gain reduction (>20 dB) The frequency band has been disabled| AGC has detected significant antenna isolation issues causing a reduction in gain greater than 20 dB for the indicated frequency band.
The control light will continue to RED-YELLOW until antenna separation is increased or the Frequency is manually turned off by the control knob Follow the suggestions below to isolate antenna antennas.
If, after following the recommendations to isolate antennas, the RED I YELLOW LED persists, locate the dials for the affected frequency bands and, in small increments, lower the gain until the status is resolved.
RED SOLID| Indicates the frequency band is manually turned off|

A SOLID RED Control light means the frequency has been manually turned off.
While the Frequency gain control knobs should be left to maximum gain as a general rule, in unique situations, you can manually disable a frequency by turning the gain control to OFF.

Antenna Isolation
The Fusion Professional automatically reduces gain (coverage performance) because of insufficient RF Separation between the inside and outside antennas.
Review strategies to improve RF isolation between the inside and outside antennas. Note, in smaller wood-constructed homes some reduction in gain (slow YELLOW flash) is considered ‘normal’ operation.

Specifications

Consider the following options to resolve issues with inadequate antenna isolation.

1. Verify that a minimum distance of 25 vertical feet has been achieved. Separation up to 40 – 50 ft may be needed, however, especially where vertical separation is not possible.
2. Check for sources of interference such as cellular modems or hotspots.
3. Verify neither antenna is placed near a window.
4. Ensure that the antennas are aimed away from one another.

Keep in mind, identifying the setup that yields the best possible results for your environment will come from testing — balancing the elimination of interference and while also receiving the best possible signal.
TROUBLESHOOTING
If you have any questions during setup, please contact our US-based support technicians:
Call : 1-888-365-6283
Email: support@surecall.com
Visit: www.surecall.com/support

Problem

|

Resolution

---|---
Signal booster has no power| Connect the power supply to an alternate power source.
Verify that the power source is not controlled by a switch that has removed power from the outlet.
If it remains OFF, contact tech support at 1-888-365-6283 or support@surecall.com
After completing the installation, indoor signal coverage has not improved| Verify that cable connections are tightly fitted to the booster and antennas.
Try further separating the booster and antenna.
Verify that there is a usable signal where the antenna is placed.
Note: Bars are not always a reliable measure of the signal. The best way to confirm signal coverage is the ability to place and hold a call.

Kitting

Component

| Product number| Gain/Loss|

Note

---|---|---|---
| | LTE-A 707 MHz| LTE-V 731 MHz| Cellular 800 MHz| PCS 1900 MHz| AWS 1700 / 2100 MHz|
Outdoor Antenna| SC-288W / SC-289W| 3 dBi| 3 dBi| 3 dBi| 4 dBi| 4 dBi / 4 dBi|
SC-230W / SC-231W| 7 dBi| 7 dBi| 8 dBi| 10 dBi| 10 dBi / 10 dBi|
Outdoor Cable| SC-400 (50′)| 3.01 dB| 3.01 dB| 3.14 dB| 4.31 dB| 4.07 dB / 4.56 dB| 50 Feet or longer
Inside Cable| SC-240 (20′)| 2.06 dB| 2.06 dB| 2.29 dB| 3.56 dB| 3.36 dB / 3.76 dB| 20 Feet or longer
Inside Antenna| SC-248W| 7 dBi| 7 dBi| 7 dBi| 10 dBi| 10 dBi / 10 dBi|
SC-222W| 3 dBi| 3 dBi| 3 dBi| 6 dBi| 6 dBi/ 6 dBi|
SC-121W| 1.2 dBi| 1.2 dBi| 1.2 dBi| 3 dBi| 3 dBi/ 3 dBi|
SC-302W| 2.5 dBi| 2.5 dBi| 3 dBi| 5 dBi| 4 dBi / 5 dBi|

Warning:
Any product modifications that use unauthorized antennas, cables, and/or coupling devices are prohibited by the FCC. Contact FCC for details:
1-888-CALL-FCC. Changes or modifications not expressly approved by SureCall could void the user’s authority to operate the equipment.
FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited to 1 Watt EIRP. Fixed stations operating in this band are limited to a maximum antenna height of 10 meters above the ground. Mobile and portable stations operating in this band must employ a means for limiting power to the minimum necessary for successful communications.
15.19 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

SPECIFICATIONS

1710-1755
Downlink Frequency Range (MHz):| 728-746 / 746-757 / 869-894 / 1930-1995 / 2110-2155
Maximum Gain:| 72 dB
Supported Standards:| CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE, and all cellular standards
Max Uplink Power:| 26.0 dBm
Input Impedance:| 50Ω donor port / 50Ω server port
Noise Figure:| 8 dB
AC Input:| Input AC110V, 60 Hz; Output DC 5-15V
Maximum Output Power:| 1 Watt EIRP
Cable:| SC-400 / SC-240
RF Connectors:| N Female (outdoor) / N Female (indoor)
Power Consumption:| <15W
Operation Temperature:| -4º to +158º F
Dimensions:| 7.875 x 5 x 1.188 inches
Weight:| 2 LB 3 oz
Certifications:| FCC ID: RSNF4HOME3, IC: 7784A-F4HOME3

PreAGC

Frequency (MHz)

| Pulse GSM| 4.1 MHz AWGN
Input (dBm)| Output (dBm)| Gain (dB)| Input (dBm)| Output (dBm)|

Gain (dB)

Uplink: 1710-1755| -43.4| 24.4| 67.8| -47.1| 20.7| 67.8
Uplink: 1850-1915| -43.8| 25.1| 68.9| -47.0| 21.0| 68.0
Uplink: 824-849| -37.9| 25.6| 63.5| -38.5| 24.5| 63.0
Uplink: 698-716| -36.9| 25.4| 62.3| -37.1| 23.8| 60.9
Uplink: 777-787| -36.5| 25.1| 61.6| -36.3| 25.2| 61.5
Downlink: 2110-2155

Downlink: 1930-1995

| -59.4| 9.3| 68.7| -60.4| 8.0| 68.4
-60.4| 9.5| 69.9| -61.7| 8.0| 69.7
Downlink: 869-894| -50.5| 11.2| 61.7| -51.6| 9.9| 61.5
Downlink: 728-746| -50.5| 11.1| 61.6| -52.2| 8.8| 61.0
Downlink: 746-757| -51.0| 10.2| 61.2| -52.3| 8.1| 60.4

CONSUMER GUIDELINES

This is a CONSUMER device
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
In Canada, BEFORE USE you must meet all requirements set out in ISED _CPC-2-1-05 1
_You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from (i.e. MUST NOT be installed within 20 cm of) any person.
You MUST cease operation of this device immediately if requested by the FCC (or ISED in Canada) or a licensed wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.
This device may be operated ONLY in a fixed location, for in-building use.
Register your cellular booster with your wireless carrier at the following URLs:
Verizon: http://www.verizonwireless.com/wcms/consumer/register-signal- booster.html
AT &T: https://securec45.securewebsession.com/attsignalbooster.com/
T-Mobile: https://support.t-mobile.com/docs/DOC-9827
Sprint: https://vmw.sprint.com/legal/fcc_boosters.html
U.S. Cellular: http://www.uscellularcom/uscellular/support/fcc-booster- registration.jsp
CAN ICES-3 (B)/NMB-3(B) (Canada) :
This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation

The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be
reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.

1. For details on the requirements specified in ISED CPC-2-1-05, visit: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html

WARRANTY

Three-Year Product Warranty
To activate your three-year manufacturer’s warranty, register atwww.SureCall.com/activate
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, unmodified condition, shipped in the original or protective packaging with proof-of- purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to the sender. In order to receive full credit for signal boosters, all accessories originally
included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as
antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE
YEARS after May 1, 2014, or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return
shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications or which are
not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which
have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.
Limitations of Warranty, Damages, and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO  MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL RECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not be held liable to anyone
for any indirect, special, or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice.
© 2020. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.

SureCall, Inc
48346 Milmont Drive
Fremont, California 94538, USA
888.365.6283
www.surecall.com

References

• AntennaSearch - Search for Cell Towers & Antennas
• Cell Phone Signal Boosters | Get Better Cell Signal | SureCall
• Activate Your SureCall Warranty
• Access Excellent Customer Support | SureCall
• Register a signal booster | T-Mobile Support
• T-Mobile® Official Site: Get Even More Without Paying More

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