Majestic MERC32IN Mercury Direct Vent Gas Fireplace Owner’s Manual

MERCURY SERIES
Models: MERC32IN, MERC32IL

NOTICE: DO NOT discard this manual!

Owner’s Manual

Care and Operation

INSTALLER: Leave this manual with the party responsible for use and operation.
OWNER : Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.
WARNING: FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death,  or property damage.

• DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

• What to do if you smell gas
  – DO NOT try to light any appliance.
  – DO NOT touch any electrical switch. DO NOT use any phone in your building.
  – Leave the building immediately.
  – Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
  – If you cannot reach your gas supplier, call the fire department.

• Installation and service must be performed by a qualified installer, service agency, or gas supplier.

DANGER

HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and must be installed for the protection of children and other at-risk individuals.
In the Commonwealth of Massachusetts, installation must be performed by a licensed plumber or gas fitter.
See Table of Contents for the location of additional Commonwealth of Massachusetts requirements.

Welcome

Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or finishing changes.

Congratulations

Congratulations on selecting a Majestic gas fireplace, an elegant and clean alternative to wood-burning fireplaces. The gas fireplace you have selected is designed to provide the utmost in safety, reliability, and efficiency. As the owner of a new fireplace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.
This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals.
The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.
Your new Majestic gas fireplace will give you years of durable use and trouble-free enjoyment. Welcome to the Majestic family of fireplace products!
DEALER: Fill in your name, address, phone and email information here and appliance information below.
Local Dealer Information
Dealer Name: ____
Address: ____
Phone:
Email:

Appliance Information:

Brand: __
Model Name:__
Serial Number: ____
Date Installed:

Listing Label Information/Location
The model information regarding your specific fireplace can be found on the rating plate usually located in the control area of the fireplace

Safety Alert Key:

• DANGER! Indicates a hazardous situation that, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation that, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
• NOTICE : Used to address practices not related to personal injury.

Note: The term “recommend” or “recommended” does not indicate a requirement. It is a best practice suggested by Hearth & Home Technologies®.

Limited Lifetime Warranty

Hearth & Home Technologies LLC
LIMITED LIFETIME WARRANTY

Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below  “Component Part(s)”) that are purchased from an HHT authorized dealer or distributor.
WARRANTY COVERAGE:
HHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.
WARRANTY PERIOD:
Warranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.
The term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, and 10 years from the beginning date of warranty coverage for wood and pellet appliances. These time periods reflect the  minimum expected useful lives of the designated Component Parts under normal operating conditions.
WARRANTY CONDITIONS:

• Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.
• This Warranty is only valid while the applicable Product remains at the site of original installation.
• This Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell the applicable Product.
• Contact your installing distributor or dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.
• No HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.

WARRANTY EXCLUSIONS:

This Warranty does not cover the following:

• Changes in surface finish as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface finishes may occur. This is not a flaw and is not covered under the Warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the Warranty Period are not covered. These parts include paint, wood and pellet gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing the noise. These conditions are normal and complaints related to this noise are not covered by this Warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the applicable Product in accordance with the installation instructions, operating instructions, and listing agent identification label furnished with the applicable Product; (2) failure to install the applicable Product in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in the operation instructions; (7) installation or use of components not supplied with the applicable Product or any other components not expressly authorized and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the applicable Product.
• Non-HHT venting components, hearth connections or other accessories used in conjunction with the applicable Product.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas applicable Product is installed.
• HHT’s obligation under this Warranty does not extend to the Product’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper product for the application. Consideration must be given to the Product location and configuration, environmental conditions, insulation, and airtightness of the structure.

This warranty is void if:

• The applicable Product has been over-fired, operated in atmospheres contaminated by chlorine, fluorine, or other damaging
  chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, deformation/warping of interior cast iron structure or components, rust-colored cast iron, bubbling, cracking, and discoloration of steel or enamel finishes.

• The applicable Product is subjected to prolonged periods of dampness or condensation.

• There is any damage to the applicable Product due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation.

LIMITATIONS OF REMEDIES AND LIABILITY:

EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN. The owner’s exclusive remedy and HHT’s sole obligation under this Warranty or in contract, tort or otherwise, shall be limited to replacement of the Component Part(s), repair of the Component Part(s), or refund of the original purchase price of the applicable Product(s), as specified above; provided, however, that (i) if HHT is unable to provide replacement of the Component Part(s) and repair of the Component Part(s) is not commercially practicable or cannot be timely made, or (ii) the customer is willing to accept a refund of the purchase price of the applicable Product(s), HHT may discharge all such obligations by refunding the purchase price of the applicable Product. In no event will HHT be liable for any incidental or consequential damages caused by defects in the applicable Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights and you may also have other rights which vary from State to State. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE FOR THE APPLICABLE PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Product Specific Information

Appliance Certification

MODELS: MERC32IN, MERC32IL
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Heater
STANDARD: CSA / ANSI Z21.88-2019 • CSA 2.33-2019
This product is listed to ANSI standards for “Vented Gas Fireplace Heaters” and applicable sections of “Gas Burning Heating Appliances for Manufactured Homes and Recreational Vehicles”, and “Gas Fired Appliances for Use at High Altitudes”. NOTICE: This installation must conform with local codes. In the absence of local codes, you must comply with the National Fuel Gas Code, ANSI Z223.1-latest edition in the U.S.A. and the CAN/CGA B149 Installation Codes in Canada.
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE. This appliance is tested and approved as either supplemental room heat or as a decorative appliance. It should not be factored as primary heat in residential heating calculations.
Installation and service of this appliance should be performed by qualified personnel. Hearth & Home Technologies recommends NFI-certified professionals.

Glass Specifications (Tempered)

Hearth & Home Technologies appliances manufactured with tempered glass may be installed in hazardous locations such as bathtub enclosures as defined by the Consumer Product Safety Commission (CPSC). The tempered glass has been tested and certified to the requirements of ANSI Z97.1 and CPSC 16 CFR 1202 (Safety Glazing Certification Council SGCC# 1595 and 1597. Architectural Testing, Inc. Reports 02-31919.01 and 02-31917.01).
This statement is in compliance with CPSC 16 CFR Section 1201.5 “Certification and labeling requirements” which refers to 15 U.S. Code (USC) 2063 stating “…Such certificate shall accompany the product or shall otherwise be furnished to any distributor or retailer to whom the product is delivered.”
Some local building codes require the use of tempered glass with permanent marking in such locations. Glass meeting this requirement is available from the factory. Please contact your dealer or distributor to order.

BTU Specifications

Models| Maximum
Input
BTU/h| Minimum
Input
BTU/h| Orifice
Size
(DMS)
---|---|---|---
MERC32IN
(NG)| (0-2000 FT)| 19,100| 13,500| #45
MERC32IL
(Propane)| (0-2000 FT)| 19,100| 14,500| #55

Important Safety and Operating Information

Appliance Safety

WARNING! DO NOT operate the fireplace before reading and understanding operating instructions. Failure to operate the fireplace according to operating instructions could cause fire or injury.
DANGER

HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.

• Keep children away.

• CAREFULLY SUPERVISE children in the same room as the fireplace.

• Alert children and adults to hazards of high temperatures.
  High temperatures may ignite clothing or other flammable materials.

• Clothing, furniture, draperies, and other flammable materials must not be placed on or near the appliance.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and must be installed for the protection of children and other at-risk individuals. DO NOT operate the appliance with the barrier removed. If the barrier becomes damaged, the barrier must be replaced with the manufacturer’s barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.
Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children, and others may be susceptible to accidental contact burns.

• A physical barrier is recommended if there are at-risk individuals in the house.
• To restrict access to a fireplace or stove, install an adjustable safety gate to keep toddlers, young children, and other at-risk individuals out of the room and away from hot surfaces.
• Install a switch lock or a wall/remote control with a child protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fireplace, whether operating or cooling down.
• Teach children to NEVER touch the fireplace.
• Consider not using the fireplace when children will be present.

Contact your dealer for more information, or visit: www.hpba.org/Product-Info /Fireplace-Stove-Heater/GlassFronts-Safety.
To prevent unintended operation when not using your fireplace for an extended period of time (summer months, vacations, trips,
etc):

• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug the 3-volt adapter plug (IPI) and remove batteries on IPI models.

WARNING : This product and the fuels used to operate this product (liquid propane or natural gas), and the products of combustion of such fuels, can expose you to chemicals including benzene, which is known to the State of California to cause cancer and reproductive harm. For more information go to: www.P65Warnings.ca.gov.

General Operating Parts

Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are discussed.

Fuel Specifications

WARNING! Risk of Fire or Explosion! The appliance must be set up for compatible gas type!

• This appliance is designed to operate on either natural gas or propane. Make sure the appliance is compatible with gas type selected for the installation site.
• Conversions must be made by a qualified service technician using Hearth & Home Technologies specified and approved parts.

Good Faith Wall Surface/TV Guidelines

NOTICE : Surface temperatures listed above are taken with a temperature measuring probe as prescribed by the test standard used for appliance certification. Temperatures on walls or mantels taken with an infrared thermometer may yield increased temperatures of up to 30 °F (17 °C) or more depending on the thermometer settings and material characteristics being measured. Use appropriate finishing materials that are able to withstand these conditions. For additional finishing guidelines, see Section 10  in the appliance installation manual.

Good Faith Guidelines for TV Installa ons above Appliance Notes:

1. These are good faith recommended clearances only and not a guarantee of compliance with all TV manufacturers’ maximum allowable opera ng temperatures.
2. Since every home has unique airflow criteria cs and maximum allowable opera ng temperatures can vary from manufacturer to manufacturer and from model to model, actual TV temperatures should be validated at the theme of each installation. TVs should not be used in situations where the actual TV temperature exceeds the manufacturers’ maximum allowable opera ng temperatures identified in the TV’s technical specifications. Contact the TV’s manufacturer directly if you cannot locate this information or have questions regarding the information.
3. Mantel height and depth must conform to mantle requirements specified in the appliance installation manual.
4.  “C” dimension is taken from the top of the hood or appliance opening.
5. Suggestions on how to further reduce TV temperatures:
   a. Increase “A” dimension.
   b. Increase “C” dimension, however, increasing the “B” dimension beyond the maximum recommended typically results in higher temperatures.

Before Lighting Appliance

Before operating this fireplace for the first time, have a qualified service technician:

• Verify all shipping materials have been removed from inside and/or underneath the firebox.
• Review proper placement of logs, ember material, and/ or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position and that the integral barrier is in place.

WARNING! Risk of Fire or Asphyxiation! DO NOT operate fireplace with fixed glass assembly removed.

Lighting Instructions

Lighting Instructions (IPI)
The IPI system may be operated with two D-cell batteries. When using batteries, unplug the transformer. To prolong battery life, remove them when using the transformer.

FOR YOUR SAFETY READ BEFORE LIGHTING
‘WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.
A. This appliance is equipped with an intermittent pilot ignition (IPI) device which automatically lights the burner. DO NOT try to light the burner by hand. B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS

• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas suppliers’ instructions.
• If you cannot reach your gas supplier, call the fire department.

C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not push in or turn by hand, DO NOT try to repair it, call a qualified service technician. Force or attempted repair may result in a fire or explosion.
D. DO NOT use this appliance if any part has been underwater. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been underwater.
LIGHTING INSTRUCTIONS (IPI)

1. This appliance is equipped with an ignition device that automatically lights the burner. DO NOT try to light the burner by hand.

2. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow “B” in the Safety Information located on the top of this label. If you do not smell gas, go to next step.

3. To light the burner:
   Equipped with wall switch: Turn ON/OFF switch to ON.
   Equipped with remote or wall control: Press ON or FLAME button.
   Equipped with the thermostat: Set temperature to the desired setting.

4. If the appliance does not light after three tries, call your service technician or gas supplier.

TO TURN OFF GAS TO APPLIANCE

1. Equipped with wall switch: Turn ON/OFF switch to OFF.
   Equipped with remote or wall control: Press the OFF button.
   Equipped with the thermostat: Set temperature to the lowest setting.

2. Service technicians should turn off the electric power to the control when performing service.

DANGER

HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and must be installed for the protection of children and other at-risk individuals.
WARNING
DO NOT CONNECT LINE VOLTAGE (1101120 VAC OR 220/240 VAC) TO THE CONTROL VALVE. Improper installation: adjustment, alteration: service or maintenance can cause injury or property damage. Refer to the owner’s information manual provided with this appliance. For assistance or additional information, consult a qualified installer, service agency or gas supplier. This appliance needs fresh air for safe operation and must be installed so there are provisions for adequate combustion and ventilation air.
WARNING: This product and the fuels used to operate this product (liquid propane or natural gas), and the products of combustion of such fuels, can expose you to chemicals including benzene, which is known to the State of California to cause cancer and reproductive harm. For more information go to: www.P65Warnings.ca.gov.
Keep burner and control compartment clean. See installation and operating instructions accompanying the appliance.
CAUTION:
Hot while in operation. DO NOT touch. Keep children, clothing, furniture, gasoline and other liquids having flammable vapors away. DO NOT operate the appliance with fixed glass assembly removed, cracked or broken. Replacement of the fixed glass assembly should be done by a licensed or qualified service person.
NOT FOR USE WITH SOLID FUEL
For use with natural gas and propane. A conversion kit, as supplied by the manufacturer, shall be used to convert this appliance to the alternate fuel. Also Certified for Installation in a Bedroom or a Bedsitting Room. This appliance must be installed in accordance with local codes if any; if none, follow the National Fuel Gas Code. ANSIZ223.1/ NFPA 54, or the National Gas and Propane Installation Code, CSA 6149.1. For additional information on operating your Hearth & Home Technologies fireplace, please refer to www.hearthnhome.com.
593-913K

Appliance Break-In

NOTICE! Open windows for air circulation during fireplace break-in.

• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate. Follow the initial break-in procedure below to cure the materials used to manufacture the fireplace and the finishing materials around it.
• The fireplace should be run three to four hours continuously on high.
• Turn the fireplace off and allow it to cool completely.
• Remove fixed glass assembly. See Section 4. B.
• Clean fixed glass assembly. See Section 4. B.
• Replace the fixed glass assembly.

Note: Some installations may require additional run time to cure. If odors persist after the initial break-in period, run the fireplace for an additional three to four hours continuously on high.
Note: Some IPI systems have a safety feature that automatically shuts down the fireplace after 9 hours of continuous operation without receiving a command from the remote control. If this occurs, restart the appliance.

Heat Management

Heat Output
The Mercury models have a variable burn rate which is controlled by the HI/LO knob on the gas valve. Therefore the flame height is adjustable. The HI/LO knob is shown in Figure 3.6. It is located in the control cavity of the appliance. The HI/LO knob may be adjusted as desired by turning clockwise to the HIGH position and by turning counterclockwise to the LO position.
If an optional fan is installed, the fan speed is controlled by adjusting the speed control knob. Turn the knob to increase the fan speed as desired.

Operation During A Power Outage

IntelliFire Ignition System
The IntelliFire intermittent pilot ignition system comes with a battery backup system that enables the system to operate in a power outage. A factory- installed battery pack is located in the control cavity of the appliance. See Figure 3.6. Batteries should not be placed in the battery tray while using electrical power to operate the fireplace. Remove batteries from the battery tray when power has been restored.
NOTICE: Batteries should only be used as a power source in the event of an emergency power outage. Batteries should not be used as a primary long-term power source.
To Operate Fireplace Using Battery Power (DC):

1. Access the control cavity of the appliance. See Figure 3.6 for location. The decorative front may need to be removed.
2. Locate the battery tray and insert two D cell batteries. Battery polarity must be correct or module damage will occur. A complete wiring diagram is included in the Electrical section of the Appliance Installation Manual.
3. Turn the appliance on according to the instructions below for the appropriate type of control: Standard Wall Switch or

Factory-Installed ON/OFF Switch:

• Toggle the switch as you would under normal circumstances.

Multifunctional Wired Wall Switch Control System:

• Locate the wired wall switch control module in the control cavity.
• Locate the battery operation switch on the side of the module.
• Slide the switch to the BATTERY ON or ON position.

NOTICE: Some functionality will be lost when using battery backup including remote control, fan, lights, or any other auxiliary functions that require household 110-120 VAC power.
To Return to Operation Using Electrical (AC) Power:
Standard Wall Switch or Factory-Installed ON/OFF Switch:

• Toggle the switch to OFF and remove the batteries from the battery tray. Replace the decorative front on the appliance. Multifunctional Wired Wall Switch Control System:
• Slide the switch to the OFF position. Remove the batteries from the battery tray. Replace the decorative front on the appliance.

Detailed Component Operating Instructions

IntelliFire Ignition System
IntelliFire, an ignition system exclusively featured in Hearth & Home Technologies products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.
IntelliFire is an intermittent pilot ignition, which is an electronic system. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off.
NOTICE: Batteries should not be placed in the battery pack while using the transformer. Remove batteries before using the transformer, and unplug the transformer before installing the batteries. Battery polarity must be correct or module damage will occur.
Appliance ON/OFF
A wall control, thermostat or remote control may be used to control the ON/OFF function of the appliance. Follow instructions included with the installed control.
Optional Fan Kit
If desired, a fan kit may be added. Contact your dealer to order the correct fan kit. Heat management for the fan is discussed in Section 3.H. Detailed instructions are included with the fan kit.

Maintenance and Service

Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.
When properly maintained, your fireplace will give you many years of trouble- free service. Contact your dealer to answer questions regarding the proper operation, troubleshooting, and service for your appliance. Visit www.hearthnhome.com to locate a dealer. We recommend annual service by a qualified service technician.

Maintenance: Frequency and Tasks

Technician
Log Inspection| Annually
Firebox Inspection| Annually
Control Compartment & firebox Top| Annually
Burner Ignition & Operation| A”!Itrt[ly

Maintenance Tasks – Homeowner

Installation and repair should be done by a qualified service technician only. The appliance should be inspected before use and at least annually by a professional service person.
The following tasks may be performed annually by the homeowner. If you are uncomfortable performing any of the listed tasks, please call your dealer for a service appointment.
More frequent cleaning may be required due to excessive lint from carpeting, bedding material, et cetera. It is imperative that control compartments, burners and circulating air passageways of the appliance be kept clean. Any safety screen, guard, or barrier removed for servicing the appliance must be replaced prior to operating the appliance.
CAUTION! Risk of Burns! The fireplace shall be turned off and cooled before servicing.

Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop cloth, and a stable work surface.
CAUTION! Handle fixed glass assembly with care.
Glass is breakable.

• Avoid striking, scratching or slamming glass
• DO NOT use abrasive cleaners
• DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate fixed glass assembly and door frame by placing a drop cloth on a flat, stable surface.

Note: Fixed glass assembly and gasketing may have residue that can stain carpeting or floor surfaces.

• Remove door or decorative front from the fireplace and set aside on the work surface.

WARNING! Risk of Asphyxiation! Handle fixed glass assembly with care. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips or scratches.

• DO NOT strike, slam or scratch glass.
• DO NOT operate the fireplace with the glass removed, cracked, broken or scratched.
• Replace as a complete assembly.

Removing Fixed Glass Assembly

• Pull the four glass assembly latches out of the groove on the glass frame. Remove glass assembly from the appliance. See Figure 4.1.

Replacing Fixed Glass Assembly

• Replace the glass assembly on the appliance. Pull out and latch the four glass assembly latches into the groove on the glass frame.

• Clean glass with a non-abrasive commercially available cleaner.
  – Light deposits: Use a soft cloth with soap and water
  – Heavy deposits: Use commercial fireplace glass cleaner (consult with your dealer)

• Carefully set fixed glass assembly in place on the fireplace. Hold the glass in place with one hand and secure glass latches with the other hand.

• Inspect and operate all-glass latches to ensure they move freely and no obstructions are present.

• Reinstall decorative front.

Decorative Front
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface

• Assess the condition of the screen and replace as necessary.
• Inspect for scratches, dents, or other damage and repair as necessary.
• Check that mesh is not obstructed.
• Vacuum and dust surfaces.

Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote control instructions.

• Locate remote control transmitter and receiver.
• Verify the operation of the remote. Refer to remote control operation instructions for proper calibration and setup procedure.
• Replace batteries as needed in remote transmitters and battery-powered receivers.
• Place remote control out of reach of children.

If not using your fireplace for an extended period of time (summer months, vacations/trips, etc), to prevent unintended operation:

• Remove batteries from remote controls.
• Unplug 3-volt adapter plug on IPI models.

Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.

• Inspect venting and termination cap for blockage or obstruction such as plants, bird nests, leaves, snow, debris, etc.
• Verify termination cap clearance to subsequent construction (building additions, decks, fences, or sheds).
• Inspect for corrosion or separation.
• Verify weather stripping, sealing, and flashing remain intact.
• Inspect the draft shield to verify it is not damaged or missing.

Maintenance Tasks – Qualified Service Technician

The following tasks must be performed by a qualified service technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, drop cloth, and a stable work surface.

• Inspect gasket seal and its condition.

• Inspect fixed glass assembly for scratches and nicks that can lead to breakage when exposed to heat.

• Confirm there is no damage to the glass or glass frame.
  Replace as necessary.

• Verify that fixed glass assembly is properly retained and attachment components are intact and not damaged. Replace as necessary.

Logs
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves.

• Inspect for damaged or missing logs. Replace as necessary. Refer to the Installation manual for log placement instructions.
• Verify correct log placement and no flame impingement causing sooting. Correct as necessary.

Firebox
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, sandpaper, steel wool, cloths, mineral spirits, primer, and touch-up paint.

• Inspect for paint condition, warped surfaces, corrosion or perforation. Sand and repaint as necessary.
• Replace the fireplace if the firebox has been perforated.

Control Compartment and Firebox Top
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust cloths

• Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.

Burner Ignition and Operation

Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk broom, flashlight, voltmeter, indexed drill bit set, and a manometer.

• Verify burner is properly secured and aligned with pilot or igniter.
• Clean off burner top, inspect for plugged ports, corrosion, or deterioration. Replace burner if necessary.
• Replace ember material with new dime-size pieces. DO NOT block ports or obstruct lighting paths. Refer to appliance installation manual for proper ember placement.
• Verify batteries have been removed from battery backup IPI systems to prevent premature battery failure or leaking.
• Check for smooth lighting and ignition carryover to all ports. Verify that there is no ignition delay. Inspect and ensure the lighting of the main burner occurs within four seconds of the main gas valve opening.
• Inspect for lifting or other flame problems.
• Verify air shutter setting is correct. See Installation Manual for required air shutter setting. Verify air shutter is clear of dust and debris.
• Inspect orifice for soot, dirt, and corrosion. Verify orifice size is correct. See Service Parts List for proper orifice sizing.
• Inspect pilot flame pattern and strength. See Figures 4.2 and 4.3 for proper pilot flame pattern. Clean or replace orifice spud as necessary.
• Inspect thermocouple/thermopile or IPI flame sensing rod for soot, corrosion, and deterioration. Polish with fine steel wool or replace as required.
• Verify that there is not a short in flame sense circuit by checking continuity between the pilot hood and flame sensing rod. Replace pilot as necessary.
• Verify manifold and inlet pressures. Adjust regulator as required.
• Check all accessible gas-carrying tubes, connections, pipes, and other components for leaks.

Frequently Asked Questions and Troubleshooting

Frequently Asked Questions

variations. As the fireplace warms, this condensation will disappear.
Blue flames| This is a result of normal operation and the flames will begin to yellow as the fireplace is allowed to burn for 20 to 40 minutes.
Odor from fireplace| When first operated, this fireplace may release an odor for the first several hours. This is caused by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may also be released from finishing materials and adhesives used around the fireplace.
Film on the glass| This is a normal result of the curing process of the paint and logs. Glass should be cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See your dealer.
Metallic noise| Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by a furnace or heating duct. This noise does not affect the operation or longevity of the fireplace.
Is it normal to see the pilot flame burn continually?| In an intermittent pilot ignition system (IPI), the pilot flame should turn off when the appliance is turned off. Some optional control systems available with IPI models may allow pilot flame to remain lit.
backup (IPI Models) Power Outages Battery| This appliance (IPI Models) can be operated on battery power in the event of a power outage. To access the battery pack, the decorative front, mesh and glass assembly must be removed. Refer to Section 3 for more details.
Wall above the appliance feels hot to the touch.| No action is necessary. This appliance ships with a non-combustible material attached. Specifications of the attached non-combustible material are listed in the Installer’s Manual for this appliance.

Contact your dealer for additional information regarding operation and troubleshooting. Visit www.majesticproducts.com to locate a dealer.

Troubleshooting – IntelliFire ®Ignition System

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

1 Pilot won’t light.
The ignitor/module makes noise, but no spark.| A.Incorrect wiring.| Verify “S” wire (white) for sensor and 1″ wire (orange) for ignitor are connected to correct terminals on module and pilot assembly.
B.Loose connections or electrical shorts in the wiring.| Verify no loose connections or electrical shorts in wiring from mod-ule to pilot assembly. Verify connections underneath pilot assembly are tight: also verify connections are not grounding out to metal chassis, pilot burner. pilot enclosure, mesh screen if present, or any other metal object.
C.Ignitor gap is too large.| Verify gap of igniter to right side of pilot hood. The gap should be approximately .095 in. (2.41 mm) to .135 in. (3.43 mm).
D.Module.| Tum ON/OFF rocker switch or wall switch to OFF position. Remove ignitor wire 1″ from module. Place a grounded wire about 3/16 in. (5 mm) away from 1″ terminal on module. Place ON/OFF rocker switch or wall switch in ON position. If there is no spark at “1” the terminal module must be replaced. If there is a spark at “I” terminal, the module is fine. Inspect pilot assembly for shorted sparker wire or cracked insulator around the electrode. Replace pilot if necessary.
2. Pilot won’t light.
there is no noise or spark.| A.No power or transformer installed incorrectly.| Verify that transformer is installed and plugged into the module. Check voltage of transformer under load at spade connection on module with ON/OFF switch in ON position. Acceptable readings of a good transformer are between 3.2 and 2.8 volts AC.
B.A shorted or loose connection in wiring configuration or wiring har- ness.| Remove and reinstall the wiring harness that plugs into module. Verify there is a tight fit. Verify pilot assembly wiring to module. Remove and verify continuity of each wire in wiring harness. Replace any damaged components.
C.Improper wall switch wiring.| Verify that 110-120 VAC power is “OW to junction box.
D.Module not grounded.| Verify black ground wire from module wire harness is grounded to metal chassis of the appliance.
E.Module.| Turn-ON/OFF rocker switch or wall switch to OFF position. Remove ignitor wire “I” from the module. Place ON/OFF rocker switch or wall switch in ON position. If there is no spark at “I’ terminal module must be replaced. If there is a spark at 1” terminal, the module is fine. Inspect pilot assembly for shorted sparker wire or cracked insulator around the electrode.
3. Pilot sparks, but
The pilot will not light.| A.Gas supply.| Verify that the incoming gas line ball valve is “open”. Verify that the inlet pressure reading is within acceptable limits.
---|---|---
B. Ignitor gap is too large.| Verify gap of igniter to the right side of the pilot hood. The gap should be approximately .095 in. (2.41 mm) to .135 in. (3.43 mm).
C. The module is not grounded.| Verify module is securely grounded to the metal chassis of the appliance.
D. Module voltage output / Valve/Pilot solenoid ohms readings.| Verify battery voltage is at least 2.7 volts. Replace batteries if volt-age is below 2.7.
4. Pilot lights but continues to spark, and main burner will not ignite. (If the pilot continues to spark after the pilot flame has been lit, flame rectification has not occurred.)| A.A shorted or loose connection in flame sensing rod.| Verify all connections to wiring diagram in manual. Verify connections underneath pilot assembly are tight. Verify connections are not grounding out to metal chassis, pilot burner, pilot enclosure or screen if present, or any other metal object.
---|---|---
B.Poor flame rectification or contaminated flame sensing rod.| With fixed glass assembly in place, verify that flame is engulfing flame sensing rod on the left side of pilot hood. The flame sensing rod should glow shortly after ignition. Verify correct pilot orifice is installed and gas inlet is set to pressure specifications. Polish flame sensing rod with fine steel wool to remove any contaminants that may have accumulated on flame sensing rod.
C.Module is not grounded.| Verify module is securely grounded to metal chassis of the appliance. Verify that wire harness is firmly connected to the module.
D. Damaged pilot assembly or contaminated flame sensing rod.| Verify that the ceramic insulator around the flame sensing rod is not cracked, damaged, or loose. Verify connection from flame sensing rod to white sensor wire. Polish flame sensing rod with fine steel wool to remove any contaminants that may have accumulated on flame sensing rod. Verify continuity with a multimeter with ohms set at the lowest range. Replace pilot if any damage is detected.
E.Module.| Turn-ON/OFF rocker switch or wall switch to OFF position. Remove ignitor wire “I” from the module. Place ON/OFF rocker switch or wall switch in ON position. If there is no spark at “I” the terminal module must be replaced. If there is a spark at “I” terminal, the module is fine.

Reference Materials

Accessories

Install approved accessories per instructions included with accessories. Contact your dealer for a list of approved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional accessories with this appliance. Using non- listed accessories could result in a safety hazard and will void the warranty.
Decorative Front
WARNING! Risk of Fire! Install ONLY the decorative front approved by Hearth & Home Technologies. Unapproved decorative fronts may cause the fireplace to overheat.
This fireplace has been supplied with an integral barrier to prevent direct contact with the fixed glass panel. DO NOT operate the fireplace with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.
For more information refer to the instructions supplied with your decorative front.
Remote Controls, Wall Controls and Wall Switches
After a qualified service technician has installed the remote control, wall control or wall switch, follow the instructions supplied
with the control installed to operate your fireplace:
For safety:

• Install a switch lock or a wall/remote control with a child protection lockout feature.
• Keep remote controls out of reach of children.

See your dealer if you have questions.
Optional Fan
After a qualified service technician has installed your fan, follow the instructions supplied with the fan kit to operate your fan. See your dealer if you have questions.

Service Parts

MERC32
Mercury 32” Gas Fireplace – DV
MERC32IN – Active
MERC32IL – Active
Beginning Manufacturing Date: June 2016
Ending Manufacturing Date: Active
MERC32VN – Ending Manufacturing Date: April 2020
MERC32VL – Ending Manufacturing Date: April 2020 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

ITEM| DESCRIPTION| COMMENTS| PART NUMBER| Stocked
at Depot
---|---|---|---|---
| Log Assembly| | LOGS-MERC32| Y
1| Log 1| | SRV2401-701|
2| Log 2| | SRV2401-702|
3| Log 3| | SRV2401-703|
4| Log 4| | SRV2218-706|
5| Log 5| | SRV2397-705|
6| Log 6| | SRV2397-705|
7| Burner Assembly| | 2355-007| Y
8| Base Pan| | 2355-110|
9| Glass Door Assembly| | GLA-550TR| Y
10| Fire Screen Front| | SRV2401-021| Y
11| Hood| | 2115-230
12| Drywall Support| | 2391-119|
13| Junction box| | SRV4021-013| Y
14| Elbow Heat Shield| | 385-290|
| Valve Assembly| | See Following Pages|
| Exhaust Restrictor| | 530-299|
| Exhaust Baffle| | 550-155|
| Gasket Assembly
Contains Burner neck, shutter bracket, vent, seal cap, valve plate, and air passage gaskets| | 2115-080|
| Glass Latch Assembly| Qty req 2| 2382-400| Y
| Lava Rock| | 4021-297|
| Mineral Wool| | 050-721|
| Touch Up Paint| | TUP-GBK-12|

Beginning Manufacturing Date: June 2016
Ending Manufacturing Date: Active

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

ITEM| DESCRIPTION| COMMENTS| PART NUMBER| Stocked
at Depot
---|---|---|---|---
15.1| Pilot Assembly NG| | 2106-169| Y
Pilot Assembly LP| | 2107-070| Y
| Pilot Tube| | SRV485-301| Y
15.2| 3-Hole Grommet| | SRV2118-420|
15.3| Valve Bracket| | 2118-104|
15.4| Flexible Gas Connector| | SRV302-320| Y
15.5| Valve NG| | 750-500| Y
Valve LP| | 750-501| Y
15.6| Thermostat Wire| | SRV2118-170| Y
15.7| Module| | SRV593-592| Y
15.8| Wire Assembly| | SRV593-590| Y
15.9| Flex Tube Assembly| | SRV7000-156| Y
15.10| 3 Volt Transformer| | SRV593-593| Y
15.11| Battery Pack| | SRV593-594| Y
15.12| Orifice NG (#45C)| | 582-845| Y
Orifice LP (#55C)| | 582-855| Y
15.13| Male Connector| Pkg of 5| 303-315/5|
| Conversion Kit NG| | NGK-3732| Y
Conversion Kit LP| | LPK-3732| Y
| Regulator NG| | SRVNGK-DXV| Y
Regulator LP| | SRVLPK-DXV| Y
| Pilot Orifice NG| | SRV593-528| Y
Pilot Orifice LP| | SRV593-527| Y

Beginning Manufacturing Date: June 2016
Ending Manufacturing Date: Active

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.

ITEM| DESCRIPTION| COMMENTS| PART NUMBER| Stocked
at Depot
---|---|---|---|---
16.| Pilot Assembly NG| | 2103-010| Y
Pilot Assembly LP| | 2103-011| Y
| Pilot Tube| | SRV485-301| Y
16.1| 3-Hole Grommet| | SRV2118-420|
16.2| Valve Bracket| | 2118-104|
16.3| Flexible Gas Connector| | SRV302-320| Y
16.4| Valve NG| | 230-0710| Y
Valve LP| | SRV230-0720| Y
16.5| Thermostat Wire| | 2045-024| Y
16.6| Flex Tube Assembly| | SRV7000-156| Y
16.7| Orifice NG (#45C)| | 582-845| Y
Orifice LP (#55C)| | 582-855| Y
16.8| Male Connector| Pkg of 5| 303-315/5|
| Conversion Kit NG| | NGK32VL| Y
Conversion Kit LP| | LPK32VN| Y
| Regulator NG| | 230-1570| Y
Regulator LP| | 230-1520| Y
| Pilot Orifice NG| | SRV2103-116| Y
Pilot Orifice LP| | 2103-117| Y

Contact Information

Majestic, a brand of Hearth & Home Technologies
7571 215 the Street West, Lakeville, MN 55044
www.majesticproducts.com
Please contact your Majestic dealer with any questions or concerns.
For the location of your nearest Majestic dealer,
please visit www.majesticproducts.com.

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