PROZIS Visioom Eye Massager Healthcare and Smart Living User Manual

: June 6, 2024
: PROZIS

Table of Contents

Legal compliance statement
Safety warnings
PACKAGE CONTENTS
PRODUCT OVERVIEW (SEE PAGE 2)
MAINTENANCE AND CLEANING
INSTRUCTIONS
Troubleshooting
Warranty Statement
GENERAL CONSIDERATIONS
WARRANTY PERIOD
HOW TO MAKE A CLAIM
WARRANTY REPAIRS
Documents / Resources

Visioom Eye Massager Healthcare
and Smart Living
User Manual PROZIS Visioom Eye Massager Healthcare and Smart Living -
figure 1

PROZIS is a registered trademark of PROZIS.COM, S.A.
PROZIS reserves the right to adjust or modify the product or any of the associated documentation in order to ensure its suitability for use, at any time and without prior notice.
The most recent version of this document, which may contain such adjustments or modifications, is available for reference at www.prozis.com

Legal compliance statement

By means of this document, PROZIS declares that the Visioom – Eye Massager is fully compliant with all the standards specified in the applicable legislation as well as other relevant clauses.
Prozis will always be available for any additional clarification through our customer support communication channels, available at www.prozis.com/support

| To avoid any impact on the environment or human health due to dangerous substances present in electrical and electronic devices, the end-users of such devices are expected to understand the meaning of the symbol consisting of a crossed-out waste container. Do not dispose of electrical and electronic equipment along with the unsorted household waste. Dispose of it separately and properly instead.
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| The packaging that protects the device against transport damage is made from non-polluting materials that can be disposed of via local recycle bins.
| This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Safety warnings

DANGER! This symbol, when combined with the note Danger, means high risk.
Failure to observe this warning may lead to injury to life and limb.

DANGER FOR CHILDREN AND PEOPLE WITH DISABILITIES

Packing materials are not toys. Children must not play with the packing materials. There is a suffocation risk.
This product may be used by children 8 years and up as well as persons with physical, sensory, or mental impairments or lacking experience and knowledge, when supervised or instructed in the safe use of the product and understanding the associated risks.
Children must not play with the device.
Cleaning and maintenance must not be performed by children without supervision.
Keep the device out of the reach of children.

DO NOT USE THE DEVICE:

Over wet or chapped skin, open wounds, or in case of any eye conditions, eye irritation, eye infections, etc.
Over damaged or unhealthy skin, as this may present a health hazard (varicose veins, moles, birthmarks).
Over sunburns or burned skin.
On your body, or directly on the eyes, eyelashes, or eyelids.

Its use is exclusively reserved for the facial area.

If you suffer from a skin condition and/or disease such as eczema, inflammation, acne, etc.
If you are allergic to some metals.
If you are pregnant.
If you are taking steroids or any photosensitive substances.
If you have a pacemaker or any dental implant.
If you have any tattoos or permanent makeup on your face.
If you have had any facial/eye surgery, such as Botox injections, lifting, etc.
Removing contact lenses before using the appliance is advised.
If you have any facial piercings, please remove them before using the device. Do not use the device next to areas that have been pierced.
If you feel any discomfort in your eyes or body while using the appliance, stop using it immediately and consult a doctor.
Make sure the product and its accessories are not damaged or defective before each use. If your device is damaged or defective, discontinue its use.
If your appliance has been dropped and does not work as usual, do not use it and contact Prozis.
Keep it in a dry place. Never use your appliance with wet hands or near water points, such as bathtubs, showers, sinks or any other containers. Do not immerse it or place it under running water even for cleaning purposes.
Do not use the appliance while charging.
This is a skincare device, not a medical device. If you are on medication or if you have any medical conditions, please contact your doctor before using this appliance. This massager is designed as a personal care product. It is not meant to diagnose or treat any health disorder, nor is it meant for commercial use.

This product is intended for indoor use only.

CAUTION! This symbol highlights dangerous situations that can lead to minor to moderate injuries, damage, malfunction, and/or destruction of the device.
To prevent harm or damage from happening to users or others, make sure to comply with the following requirements.

CAUTION! RISK OF PROPERTY DAMAGE

Do not attempt to modify, disassemble, or repair the appliance by yourself to avoid accidents.
For hygiene reasons, we do not recommend sharing your appliance.
Regularly clean the appliance to extend its lifespan.
Make sure the unit is switched off and unplugged when not in use.

PACKAGE CONTENTS

1 × Prozis Visioom – Eye Massager
1 × USB Charging Cable
1 × Quick Guide

PRODUCT OVERVIEW (SEE PAGE 2)

Protective Cap
Massage Head
Hot/Wave Indicator Light
Charging Indicator Light
On/Off Button
Charging Port
USB Cable

MAINTENANCE AND CLEANING

Cleaning:

Before cleaning, switch off the device and remove all plugs!
When cleaning the components, do not use aggressive or abrasive cleaning agents or materials such as scouring milk or steel wool. Never use any lubricant, detergent, polishing agents, or air freshener on the device. These could damage its upper surface!
Protect the device from water drops and water spray. Only use a clean, dry cloth for cleaning the appliance and never use any corrosive liquids. Use a slightly damp cloth and a mild cleaning agent to remove stubborn dirt.
To prevent damage to the product and related repairs make sure moisture does not enter the product during cleaning.

Storage:

Allow the device to cool down completely before storing it. When no longer using the device, keep the product in a dry environment, protected from dust and direct sunlight.
If the device is not going to be used for a long period of time, recharge it on a regular basis. This helps maintain battery performance.
Store the device in the original case provided.

INSTRUCTIONS

How to use
Long press the On/Off Button to switch on the appliance. Repeat the process to switch it off or wait for 3 minutes and the device will switch off automatically.
The Hot/Wave indicator light will blink in red. Once the massage head temperature reaches 40 °C (104 °F) the indicator light will remain steady. Press the On/Off button to switch on the warm massage and vibration features simultaneously.
Insert the USB cable to charge the device. The charging indicator will switch on in red, and switch to blue once the appliance is fully charged.
Charging the appliance takes about 2.5 hours, and it can be used for up to 150 minutes.

Types of massaging:
Eye massage: Apply a layer of eye cream/serum to the skin around the eyes. Gently press the massage head. Slowly and gently slide it or apply light pressure. Always massage from the inner to the outer corner of the eye. Allow the eye cream to be completely absorbed.
Face massage: Apply a layer of cream or lotion into your face and massage, like recommended below, until the cream is completely absorbed.

Move the massage head from the center of the fore hair to the hairline.
Move the massage head from the chin to the corner of the mouth.
Move the massage head from the corner of the mouth to the ears, near the temple.

After use, long-press the On/Off Button to switch off the appliance.

Troubleshooting

Some issues that arise may be solved by the user. If the problem persists after having tried the following solutions, please contact Prozis customer service.

PROBLEM	CAUSE	SOLUTION
The appliance does not work.	The battery is running low or out of power.

Charge the appliance as guided.
The charging indicator does not light
up.| The USB cable is not inserted
correctly.| Insert the USB correctly as guided.

Warranty Statement

All electrical and electronic products commercialized by Prozis via www.prozis.com are covered by the warranty applicable to the purchase and sale of consumer goods.

GENERAL CONSIDERATIONS

This document contains the terms and conditions of Prozis’ warranty for final consumers. This warranty is valid exclusively for consumers who purchase the product for non-professional purposes.

WARRANTY PERIOD

Prozis guarantees the product is to remain free from material and production defects for a 2-year period, counting from the date of initial purchase by a consumer and respective delivery, or for longer if legally established by the applicable national law. In the event that repair is required, this 2-year period is suspended during repair time.

CONSUMABLES
The gradual performance decrease caused by prolonged use of the product’s consumable components, such as batteries, is not covered by this warranty unless the malfunction is caused by faulty design, materials, or production.

HOW TO MAKE A CLAIM

If the need arises to exercise the rights conceded to you through this warranty, please contact Prozis customer service via the communication channels provided on the Prozis website, and follow the provided instructions or recommendations. Contact and technical assistance information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented by the original customer. This proof of purchase may be the original invoice or receipt, as long as it includes information regarding the date of purchase and the product’s model name.

WARRANTY REPAIRS

Any repairs made under this warranty cannot be made by third parties. This warranty does not apply to any repairs, or damage caused directly by such repairs, that have impacted or caused the damage that is the subject of the respective warranty claim.

EXCLUSIONS
The following situations are not covered by this warranty:

Any wear and tear of parts and components resulting from normal product use.
Cracks, dents, scratches, and other types of surface damage only affect the product’s appearance.
Any malfunction caused by inappropriate use of the product that does not comply with user manual instructions.
Use and storage of the product not complying with user manual instructions.
Opening of the product by a third party who is not authorized to proceed to its repair.
Altering or changing parts or components, whether internal or external.
Damage caused by battery leakage resulting from the breaking of any of its components, or from product misuse.
Malfunction or damage due to reasons that cannot be ascribed to the production or design of the product.
Use of the product in the context of a business, occupation, or commerce.
Malfunction due to use that does not comply with the technical or security norms in force, or with user manual instructions.
The services provided by Prozis in order to repair or fix any fault or malfunction resulting from the verification of any of the aforementioned excluded situations will be subject to payment of labor, transport, and component costs.
The customer shall bear all risks of loss and damage to the product during transportation to Prozis. This warranty will be void if the returned product arrives with labels or stickers that have been removed, damaged, tampered with or modified in any way.

LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer service via the communication channels provided on the Prozis website, and follow the provided instructions and recommendations. Send back the product inside its original packaging, including all accessories and documentation, to the following address:
PROZIS
Rua do Cais no 198
4830-345 Póvoa de Lanhoso
Braga – Portugal

CONTACTS
Prozis is always available for additional clarification through their customer service communication channel at www.prozis.com/support

Zona Franca Industrial
Plat 28 – Pavilhão K – Mod 6
9200-047 Caniçal, Madeira