LISTEN LW-100 Everywhere 2-Channel Wi-Fi Server User Manual
- June 6, 2024
- LISTEN
Table of Contents
- INTRODUCTION
- COMPONENTS – LW-100
- SAFETY CAUTIONS
- LW-100 & 200 QUICK REFERENCE & SYSTEM SETUP
- SPECIFICATIONS
- NETWORK CONFIGURATION
- Suggested Settings
- Internet Connectivity
- Stand-Alone Networks
- Ports and Services
- Enabling Multicast UDP (mDNS/Bonjour/Avahi)
- AP Channel Optimization
- Guest Networks
- Troubleshooting
- COMPLIANCE NOTICE AND FCC STATEMENT AND INDUSTRY CANADA STATEMENTS
- Notes
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Listen EVERYWHERE
USER MANUAL
INTRODUCTION
The Listen Everywhere LW-100P-02 and LW-200P-(04, 08, 12, 16) can stream audio to up to 1000 users per server via a free mobile app. Multi-screen and assistive listening environments—including conference centers, and sports bars, houses of worship, language interpretation and hospitality—benefit from the flexibility to provide a wide range of streaming audio options with strong, clear, and reliable performance. Cloud-based management allows for simple management of the system, including updates and customization options. Additionally, in-app functions allow for the creation of custom welcome messages, videos, banners, and more.
COMPONENTS – LW-100
LW-200
SAFETY CAUTIONS
Hearing Safety
This product is designed to amplify audio to a high volume level which could
potentially cause hearing damage if used improperly. To protect your hearing
make sure the volume is turned down before putting on the headset. Then adjust
the volume up to the minimum setting required to hear clearly. Do not allow
children or other unauthorized individuals to have access to this product
without supervision.
Medical Device Safety
Before using this Listen product with an implantable or another medical
device, consult your physician or manufacturer of your implantable or another
medical device. Always make sure you are using this product in accordance with
the safety guidelines established by your physician or the implantable device
manufacturer.
LW-100 & 200 QUICK REFERENCE & SYSTEM SETUP
Connect Audio
Connect the audio source(s) to the Listen EVERYWHERE (LE) server via the
terminal block connectors on the rear panel. LW-100P units may use the
enclosed RCA connection cable provided.
Note: The input connectors accept line-level audio inputs. The RCA connectors
on the LW-100P units are unbalanced sum-tomono inputs. If stereo is required,
connect the audio source(s) to the (1)L and (2)R connectors and then select,
“stereo”, in the Cloud Service. (See Cloud Service Setup.)
Network Connection
Connect the LE server to your local area network (LAN) via the ethernet port
on the server rear panel, then plug in the power cable. A flashing blue power
LED indicates the server is booting up. Once a network connection has been
established, the blue power LED will turn solid. The enclosed CAT6 cable may
be used to connect the LE server to the network router or network switch. The
LE server and smartphones must be on the same public network.
Quick Tip: 2.4 GHz bands tend to have higher traffic; 5 GHz or dual-band
access points are recommended in high-traffic areas
Download App
Download the Listen EVERYWHERE app. Join the Wi-Fi network associated with the
Venue Server (i.e., on the same LAN). Launch the app, select a channel to
stream, and enjoy! Available on Google Play & the Apple App Store.
Troubleshooting Tip
Experiencing a lack of signal? Check IP addresses on the Venue Server and
smartphones to ensure they are on the same public network.
Cloud Server Setup (Optional)
The Cloud Server offers in-app marketing features including banner ads &
promotional videos, web-based remote setup & maintenance, and advanced
customization. Create an account with the Cloud Server by sending an email to
support@listentech.com with the following
information:
- User Setup: last name, first name, phone number, & email
- Company Setup: company name, phone number, venue type, address, & LE Server serial number (looks like AEL6-2345-43RF-TEW9)
SPECIFICATIONS
LW-100P-02
Interconnections
Audio Inputs| Terminal Block: Two analog inputs, rear panel, one
terminal block connector per input, balanced, +4 dBu (line) nominal input
level, +16 dBu maximum input level, impedance 100k ohm
---|---
Audio Inputs| RCA: Two analog inputs, rear panel, one dual summing RCA
connector per input, unbalanced, -10 dBu (line) nominal input level, +2 dBu
maximum input level, impedance 100k ohm
Audio Inputs| *Stereo operation requires the use of both inputs
Ethernet| RJ-45 supports 10/100/1000 Mbps speed. Green LED flashes at
100 Mbps, Yellow LED flashes at 1000 Mbps.
USB| Type A 2.0 (female)
Power Supply
Connector | 5 VDC Barrel |
---|---|
Input Voltage | 100-240 VAC, 50-60Hz |
Output Voltage | 5 VDC |
Current | 6.0 A |
Power | 30 W |
Countries | North American, UK, EU, AUS |
Power Supply
IP Address | DHCP, Static, Reserved |
---|---|
Prioritization | QoS/TOS |
Users | 1000 (per server) |
**Max Channels*** | 2 mono (1 stereo) |
WAP Support | 802.11n or better w/WMM enabled |
Supported WAP Frequencies | 2.4 GHz & 5 GHz |
Bandwidth Use | Approx. 140 kbps per user |
App Support | iOS/Android |
Cloud Service | Yes |
Regulatory | FCC, CE, RoHS |
Warranty | 2 years |
*Multiple servers may be used to increase the number of channels
Physical
Dimensions (H x W x D) | 45mm x 170mm x 100mm (1.77in x 6.69in x 3.94in) |
---|---|
Weight | .59 kg (1.3 lbs) |
LW-200P-(04, 08, 12, 16)
Interconnections
Audio Inputs| Terminal Block: Two analog inputs, rear panel, one
terminal block connector per input, balanced, +4 dBu (line) nominal input
level, +16 dBu maximum input level, impedance 100k ohm
---|---
Audio Inputs| *Each stereo channel requires the use of two inputs
Ethernet| RJ-45 supports 10/100/1000 Mbps speed. Green LED flashes at
100 Mbps, Yellow LED flashes at 1000 Mbps.
Power Supply
Connector | DC Barrel Connector |
---|---|
Input Voltage | 100-240 VAC, 50-60Hz |
Output Voltage | 5 VDC |
Current | 6.0 A |
Power | 30 W |
Countries | North American, UK, EU, AUS |
Servers
IP Address | DHP, Static, Reserved |
---|---|
Prioritization | QoS/ToS |
C Users | 1000 (per server |
**Max Channels*** | 4, 8, 12, or 16 mono |
WAP Support | 802.11n or better w/WMM enabled |
Supported WAP Frequencies | 2.4 GHz & 5 GHz |
Bandwidth Use | Approx. 140 kbps per user |
App Support | iOS/Android |
Cloud Service | Yes |
Regulatory | FCC, CE, RoHS |
Warranty | 2 years |
*Multiple servers may be used to increase the number of channels
Physical
Dimensions (H x W x D) | 45mm x 483mm x 155mm (1.77 in x 19.02in x 6.1in) |
---|---|
Weight | 2.2 kg (4.85 lbs) |
Rack Space | 1RU |
NETWORK CONFIGURATION
Listen EVERYWHERE was designed to be used on pre-existing wireless networks as a plug-and-play system, however, it might be necessary to have an IT/Network Administrator assist with the initial setup to ensure proper functionality. This guide will provide you with instructions for configuring the network where the LE system will be deployed.
How it works
LE streams are audio over Wi-Fi to connected Android and iOS smart devices.
This process has two phases: Discovery and Streaming, in the discovery phase
the LE app on the smart device seeks out the LE Server on the Wi-Fi network
via mDNS. It then moves to the streaming phase, where audio is streamed
unicast (UDP) from the LE server to the LE app on the connected smart device.
-
Enterprise-Grade Router. Consumer Grade routers do not always have the required features or configuration options. Contact Listen for more info on compatible routers.
-
Enterprise-Grade Access Point(s), 802.11n or better (802.11ac is recommended).
-
Multicast UDP (mDNS/Bonjour/Avahi) is enabled (see Enabling Multicast UDP).
-
The data load is approximately 140 kbps per connected user. It is recommended that Listen
Everywhere traffic only accounts for 20% of the total available bandwidth. -
Internet connectivity to the LE server is required for initial setup and for some features to be available (See Internet Connectivity).
Suggested Settings
Though not required for the LE system to function, there are several optimizations that can improve performance:
- No Wi-Fi Encryption is used. Using encryption will lower the number of users that can connect to the Access Point and add latency to the LE system. If encryption is used, WPA2-AES is preferred. TKIP encryption should not be used.
- Enable Quality of Service (QoS) on the network (see Enabling QoS).
- Do not use range extenders, mesh networks, or multi-hop networks. Doing so may add latency, and noise, or cause dropouts.
- Set the BSS Migrate to 12,000 (12 Mbps). This will disconnect clients from the network if their signal strength is too low, reducing strain on the AP.
- Assign the Listen Everywhere server a static IP through the LAN Manager.
- Set access points to static channels (see AP Channel Optimization).
Internet Connectivity
Note, that an internet connection is not required for the LE system to
function. However, the LE server must be able to reach the Cloud Manager (see
Ports and Services) for the initial setup and for some features to function.
The following features are available without a persistent connection to the
cloud manager:
-
Audio Streaming
-
Theme Settings (title, colors, images)*
-
Channel Settings (names, images, gain, delay)*
-
Welcome ad (image or video)*
The following features require a persistent connection to the Cloud Manager: -
Banner Ads
-
Offers
-
Documents
-
Analytic Reports
-
Firmware updates
-
Downloading log files
*Initial setup requires an internet connection and will then function without
Stand-Alone Networks
When a stand-alone network is desired, the LE server can function as the DHCP server. This setup does require that at least one access point be used. When the LE server is powered on, it checks for a connected DHCP server. If it doesn’t find one within 5 minutes, it will become a DHCP server. No internet connectivity is available when in this mode. The network setting when in DHCP mode are:
- Gateway: 172.30.0.1
- Netmask: 255.255.0.0
- Lease Time: 2 Hours
Ports and Services
-
LAN ports and services
o LE server/phone app discovery: LE server exposes an HTTP server on port 8000
o LE server exposes a file server on port 90 to download promotional media (e.g., images, labels, etc).
The protocol is HTTP. -
Audio Streaming
o LE server sends RTP packets using UDP to the apps over a range of ports
o Mobile apps listen for UDP on port 16384 -
WAN ports and services
o LE server communicates with the Cloud Manager at .exxothermic.com (IP address: 108.166.110.178, but subject to change) via port 1025. Protocol is HTTP.
o Media files are stored on .rackcdn.com. The protocol is HTTP.
Enabling Multicast UDP (mDNS/Bonjour/Avahi)
Multicast is used in the discovery process for the app and the server to
connect via the “Scan” feature, which allows automatic connection when the app
is opened.
To enable mDNS, perform the following:
-
Add the following services to the allowed list in the Router/AP mDNS settings:
o ExXothermic._tcp
o AsClient_ExXothermic._tcp -
Open Port 5353
-
Add the mDNS IP address to the allowed subnets list. 224.0.0.251 is the most common mDNS IP address, but it could be any of the 244.0.0.0/24 range
Note: for specific assistance with Aruba APs: www.listeneverywhere.com/aruba/
Note: for specific assistance with Cisco Aps: www.listeneverywhere.com/cisco/
In the event multicast discovery is not the preferred connection method, mDNS can be disabled and connections to the LE server can be achieved by entering the IP address or hostname (serial number) of the server into the app.
AP Channel Optimization
Many access points can automatically change channels to try and find one with
less interference, which can cause audio drops each time the channel changes
(as frequent as every 20 seconds). If a channel is not settled on after 30-60
minutes, it may be best to choose a channel manually.
When manually setting channels, you should use a Wi-Fi signal analyzer. A Wi-
Fi signal analyzer will provide a clear picture of the signal congestion in
your space.
Channel width for 2.4GHz is very important. It should be set to 20MHz. Wider
channels are more susceptible to interference.
For Android devices, we suggest the ‘Wifi Analyzer app. No comparable app is available for iOS.
Enabling QoS (Quality of Service)
By default, the LE system uses QoS tags so that audio data can be prioritized
over other data traffic on the network, which can provide improved audio
quality. However, for this to function, it must be enabled on the network as
well.
- Turn on WMM (Wireless Multimedia Extensions) in the access point.
- Turn on QoS in Switch/Router.
Guest Networks
Most access points have a ‘guest network’ option, which creates a network with
tighter security settings.
Settings can vary by manufacturer but will usually include client isolation,
which prevents connected wireless devices from communicating with other
devices on the network (such as smart devices communicating with the LE
server) and disables mDNS (Multicast DNS).
To bypass client isolation to allow wireless clients to connect to the Listen
Everywhere server, you must add the Listen Everywhere server to the allowed
address list (whitelist) for the Guest VLAN in the router configuration. Some
routers require that this is done by IP address, and some by MAC address. The
Listen Everywhere Server MAC address can be found on the serial number label
on the unit and in the Cloud Manager. The IP address is also available in the
Cloud Manager. The mDNS IP address must also be whitelisted (see Enabling
Multicast UDP).
Mesh Networks
A mesh network is a type of network topology where each node in the network is
connected to every other node, which can cause Multicast discovery issues,
increased latency, and audio dropouts. The use of Mesh Networks are not
recommended.
Cisco Flex-Connect
Cisco’s Virtual Network Controller requires the use of FlexConnect, Cisco’s
version of a mesh network, which is not recommended, whenever possible. By
default, only recognized mDNS services are allowed, such as from a brand-name
printer. To allow the Listen Everywhere services you will need to go to
CONTROLLER > mDNS > General in your Cisco Network Controller, then do the
following:
- Ensure mDNS Global Snooping is enabled
- Add the following services to the Master Services Database
o ExXothermic._tcp
o AsClient_ExXothermic._tcp
Troubleshooting
The app on the smart device will not connect to the LE server:
- Verify that the smart device is on the same network. Check the IP address of the smart device and the IP address of the Listen Everywhere server to verify they are in the same IP range.
- If it will connect by IP or hostname but not via the scan feature there is an issue with the Multicast settings (see Enabling Multicast UDP). Audio cuts out has high latency, or excessive noise:
- Wi-Fi interference from other Wi-Fi signals (see AP Channel Optimization)
- Bandwidth bottleneck at the access point o Is there enough bandwidth for the number of users? More capable or additional access points may be added.
o Encryption lowers bandwidth. Consider disabling encryption, or make sure WPA2-AES is being used, as it has the lowest impact on bandwidth.
o Enable QoS (see Enabling QoS).
• Check the audio source
o Long cable runs from the audio source to the Listen Everywhere server should be balanced to avoid introducing interference.
o Is the audio being input at the nominal level? Input audio should be line level, not Mic level.
COMPLIANCE NOTICE AND FCC STATEMENT AND INDUSTRY CANADA STATEMENTS
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Canada
CAN ICES-3 (B)/NMB-3 (B)
WARRANTY
Please visit
www.listentech.com/support/warranty/
for warranty and service information.
WARNING: Electrical Shock Hazard. No user-serviceable parts inside. To reduce
the risk of electrical shock, do not remove or open the cover. Please contact
Listen Technologies for assistance.
Notes
Dear Valued Customer,
Thank you for choosing to Listen! We are dedicated to providing you with the
highest quality products available and take pride in delivering outstanding
performance to ensure you are completely satisfied. We independently certify
each of our products to the highest quality standards and back them with a
limited lifetime guarantee. We are available to answer any questions you might
have during installation or in the operation of our products. At Listen, it’s
all about you, should you have any comments or suggestions we’re here to
listen.
Here’s how to reach us:
Here’s how to reach us:
+1.801.233.8992 +1.800.330.0891 North America
+1.801.233.8995 fax support@listentech.com
www.listentech.com
Thank you and enjoy your listening experience!
Best regards,
Russell Gentner and the Listen Team
LISTEN TECHNOLOGIES 14912 Heritage Crest Way, Bluffdale, Utah 84065-4818 USA
Phone: +1.801.233.8992 Toll-Free: 1.800.330.0891
www.listentech.com
Copyright © 1998 – 2019 Listen Technologies Corporation. All rights reserved.
20190425
References
- Stream Wireless Audio, WiFi Audio, Assistive Listening | ExXothermic Inc.
- rackcdn.com
- listeneverywhere.com/aruba/
- Cisco Wireless LAN Controller Bonjour Phase IV Deployment Guide, Release 8.1 - Cisco Cisco.com Worldwide Search More Log in Log in Log out Choose Language Selection Choose Language Selection Log In Log Out Choose Language Selection
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