SEURA UB4-85 Full Sun Series 85 Inch 4K Ultra HD LED Outdoor TV User Guide

: June 5, 2024
: SEURA

Table of Contents

SEURA UB4-85 Full Sun Series 85 Inch 4K Ultra HD LED Outdoor TV
Specifications
Important Safety Instructions
In the Box
Parts
Installing Your Ultra Bright™
Remote Functions
Caring for your Séura® Ultra Bright™
Séura® Ultra Bright™ Warranty
Troubleshooting
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SEURA UB4-85 Full Sun Series 85 Inch 4K Ultra HD LED Outdoor TV

Specifications

GENERAL	OPERATING TEMP.	-40°F to 122°F
IDEAL OPERATING TEMP.

32°F to 122°F

NON-OPERATING

TEMP.

Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
WARNING: READ ALL INSTRUCTIONS BEFORE ATTEMPTING TO INSTALL OR SERVICE THIS PRODUCT.

This symbol is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

This symbol is intended to alert the user to the presence of important operating and maintenance instructions in the literature accompanying the appliance.

CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN
CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT OPEN BACK PANEL, NO USER-SERVICEABLE PARTS INSIDE, REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

Warnings:
Do not handle or remove your display from the packaging until it is ready to be installed.
To avoid damage to the display, only transport it in a vertical position.
It is highly recommended that at least two (2) persons assist in the installation of the display.

Do not submerge Séura® Display in water:
The Séura® Display will resist water exposure from normal rain, sprinklers, snow, etc.; however, it is not designed to be submerged in water.

Do not wash with garden hose or pressure-wash:
Séura® Display will resist water exposure from normal rain, sprinklers, snow etc.; however, it is not designed to withstand pressure washers, high-pressure water jets, projected snow from a blower, or hurricane-type weather.

Do not let metal pieces or objects of any kind fall into the display.
High voltage flows in the product, and inserting an object can cause electric shock and/or short internal parts.

To prevent fire, never place any type of candle or flames on the top or near the display.

To prevent fire or shock hazard, do not place the AC cord under the display or other heavy items.

Power Lines
An outside antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits, or where it can fall into such power lines or circuits. When installing an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits as contact with them might be fatal.

Accessories
Do not use accessories not specifically recommended by the manufacturer. Use of improper attachments can result in accidents.

WARNINGS
Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

Using cabinets or stands recommended by the manufacturer of the television set.
Only using furniture that can safely support the television set.
Ensuring the television set is not overhanging the edge of the supporting furniture.
Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
Educating children about the dangers of climbing on furniture to reach the television set or its controls.

If your existing television set is being retained and relocated, the same considerations as above should be applied.

WARNING : Cancer and Reproductive Harm: www.p65warnings.ca.gov
Specifications of this product are subject to unannounced changes; this manual may thus not reflect the current technical status.

FCC Supplier’s Declaration of Conformity

Séura Entertainment
UB4-85
This device complies with part 15 of the FCC Rules. Operation is subject to the follow two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Séura
Address: 1230 Ontario Road, Green Bay, WI 54301 United States
Phone number: 920-857-9069

Caution: The user is cautioned that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and any part of your body.

WARNINGS
To reduce the risk of fire, electrical shock and other injuries, keep these safety precautions in mind when installing, using, and maintaining your display. The socket outlet should be installed near the equipment and be easily accessible. The display should be connected to a grounded GFCI protected main socket outlet.

WARNING: If you manipulate against the recommended usage, serious injury or death to user may result.

Important Safety Instructions

Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Clean only with a dry cloth.
Do not block any of the ventilation openings. Install in accordance with the manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers, stoves,or other apparatus (including amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. When the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
Only use the attachments/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
Unplug this apparatus during lightning storms or when unused for long periods of time.
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
To reduce the risk of fire or electric shock, do not expose the inside of this apparatus to rain or moisture. The inside of this apparatus shall not be exposed to dripping or splashing.
The apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus.
The apparatus shall be connected to a MAINS socket outlet with a protective earthing connection. Where the MAINS plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
The disconnect device shall remain readily operable.
The socket-outlet shall be installed near the equipment and shall be easily accessible.
Inspect the desired location for installation and be aware of all electrical wiring pathways, water pipes, gas lines, or other potentially hazardous conditions that may exist to protect from accidental damage during creation of on-site conditions.
Ensure all required electrical specifications are adhered to and have been installed by the appropriate individuals and are code approved.
Ensure all framing requirements, if needed, have been completed to building code and pose no structural issues.
It is REQUIRED that this product is plugged into an electrical outlet protected by a Ground Fault Circuit Interrupter (GFCI) to protect against electric shock, fire, and/or injury. Failure to do so will void any warranty for this product.
Only qualified individuals should attempt to service the product. Removing covers can expose you to high voltage and other dangerous conditions.
Do not overload AC outlets or extension cords. Overloading can cause fire or electric shock.
Close adult supervision is necessary when any product is used by or near children.
Do not operate any product with a damaged cord or plug or operate it after the appliance malfunctions or has been damaged in any manner.
To electrically disconnect the product, turn OFF the product, then remove the electrical power plug from the outlet.
If you notice any smoke or scorched smell near the product, unplug power cord and refer to qualified personnel for service and/or repair.
Do not use or place any combustible or flammable substances near the product.
Do not use this product for other than intended use.
This product is water resistant. Do not immerse this product in water.
The cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93, Grounding of Outer Conductive Shield of a Coaxial Cable.

The screen is most optimally viewed at ambient temperatures of 32°F to 122°F

Operation and Storage Requirements
The maximum ambient temperature range for operating the device is -40°F to 122°F*. The screen is most optimally viewed at ambient temperatures of 32°F to 122°F. Do not install the device in the proximity of heat sources, such as heating pipes, heaters, furnaces or other devices that radiate heat. Mount the device in such a way that it is protected against moisture. To prevent fire or electric shock, never allow liquids to enter the unit. The uninstalled product must be stored in dry and well ventilated rooms, without extreme temperature fluctuations. Heat sources and aggressive active substances may not be stored in the proximity of the device. The required storage temperature is -40°F to 140°F at an air humidity of 5 – 90% RH non-condensing. The device must be stored in the complete packaging, as delivered.

When the unit is used in temperatures below the ideal operating temperature range, the picture may appear slightly delayed or blurred. This is normal, and the picture will return to normal after the temperature increases to the ideal operating temperature range.
*Installation in sunlight reduces the maximum permitted air temperature.

IMPORTANT
The display should not be installed directly over a flat surface if heavy or driving rain may puddle and splash up onto the lower portion of the display. Direct sunlight on the display screen will heat internal components and should be avoided.

Get to know your Séura® Ultra Bright™ Display
If you have questions, call Séura at 1-800-957-3872 to speak to a design expert.

Selecting the Installation Location
Installation over a gas fireplace is acceptable if the distance from the heat source is such that the air temperature surrounding the display does not exceed the maximum operating temperature.
A mantle or other heat shield is recommended to further protect the display from heat. Installation over a wood fireplace or near heaters or blowers is not recommended and may result in damage to the electronics. If you have questions about your situation, you may call Séura at 1-800-957-3872 to speak to a design expert.

Not for installation in a sauna or directly above a hot tub where extreme heat and steam could damage the electronics.

Ventilation
Adequate ventilation must be maintained to ensure reliable and continued operation and to protect the display from overheating. There must be at least 1.5 inches of space on all sides. Do not install inside a cabinet, kiosk, or other enclosure.

Cable Management
When running cables from inside the compartment to the sources, allow adequate spacing at the foam entry to the cabinet that allows the foam seal to completely surround each cable. Bunching the cables together can create gaps in the foam that allows moisture and insects to enter the cabinet that may result in damage.

When running HDMI cables longer than 30 feet, check your cable specifications. HDMI cables loose signal over long distances and your media setup may require a signal booster or HDMI balun.
Once connections are made, the media compartment cover must be secured. Failure to close the media compartment exposes the ports and components to the elements and has the potential to permanently damage electronics.

Screen Health
The 4K liquid crystal panel is a high technology product with 8,294,400 pixels, giving you fine picture details. Occasionally, a few non-active pixels may appear on the screen as a fixed point of blue, green or red. Please note that this does not affect the performance of your product.

Battery Disposal
Caution: This product may be shipped with batteries. Do not dispose of batteries in a fire or with ordinary household waste. Batteries may explode and can cause damage. Replace batteries only with the same or equivalent type of battery recommended by Séura. The disposal of batteries may be regulated by your state. For more information on recycling or properly disposing of your batteries, please check with your local municipality.

CAUTION
Risk of fire or explosion if the battery is replaced by an incorrect type. Use consumer grade, non-rechargeable AAA carbon-zinc or alkaline batteries only.

In the Box

Parts

Installing Your Ultra Bright™

Séura® Ultra Bright™ is designed to be wall-mounted using the standard mounting hole pattern (VESA) on the back of the display. Use a wall mount (sold separately) to mount to most wall surfaces. Follow the instructions with your mount for full details to install your display.

NOTE: Before beginning installation, verify that the weight rating and VESA hole pattern on the mount you purchased is compatible with your display.

Attach the Soundbar (Optional)
Follow the instructions included with your soundbar to attach to your Ultra Bright.
Install the Wall Mounting Brackets (sold separately)
Follow the instructions included with your wall mount to attach brackets to your display and wall. Before hanging the display, proceed to step 3.
Make Media Connections
Make all other preferred media connections inside the media compartment. Turn on the display and verify all media sources.
TIP: In case you decide to add an additional streaming device or media player at a later date, we recommend connecting extra HDMI or other cabling at the time of installation so you won’t have to remove the display from the wall to connect.
Close Media Compartment Cover
Reattach the media compartment cover. Take care when screwing into place to minimize gaps around cords. At entry, cables should be spaced out to allow the foam seal to completely surround each cable. Bunching the cables together can create gaps in the foam that allow moisture and insects to enter the cabinet that may result in damage.
Hang Ultra Bright on the Wall
Complete installation by hanging Ultra Bright on the mount according to the mount instructions.

Connecting Your Ultra Bright™

Open the media compartment to access all connections. To connect a source such as a streaming device or cable box, connect one end of an HDMI cable (or other, cables not included) into an HDMI port on the display and the other end into your device.

TIP: Ensure your media source is located in a dry location. Housing the device inside the media compartment is not recommended.

VESA Wall Mounting
Install your wall mount on a solid wall perpendicular to the floor. When attaching to other building materials, please contact your nearest dealer. If installed on a ceiling or slanted wall, it may fall and result in severe personal injury. We recommend that you use a Séura wall mount when mounting the display to a wall.

50 INCH 65 INCH 85 INCH

VESA PATTERN (A x B)	400 x 400mm	600 x 400mm
STANDARD SCREW	M8 x 10mm	M8 x 10mm

NOTE

Screw length needed depends on the wall mount used. For further information, refer to the instructions included with the mount.
Standard dimensions for wall mounting are shown in the above table.
When purchasing a Séura wall mount, a detailed installation manual and all parts necessary for assembly are provided.
Do not use screws longer than the standard dimension, as they may cause damage to the inside to the display.
For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on their specifications.
Do not use screws that do not comply with the VESA standard screw specifications.
Do not fasten the screws too strongly, this may damage the display or cause the display to fall, leading to personal injury. Séura is not liable for these kinds of accidents.
Séura is not liable for display damage or personal injury when a non-VESA or non specified wall mount is used or the consumer fails to follow the display installation instructions.

Consult with your local dealer for a wall mount that complies with the VESA pattern and weight of your display model. Refer to the instructions provided with your wall mount. Carefully attach the wall mount bracket at the rear of the display. Install the wall mount bracket on a solid wall perpendicular to the floor. If you are attaching the display to other building materials, please contact qualified personnel to install the wall mount. While a Séura wall mount is recommended, ensure that any third party mount is adequately secured to the wall with enough space to allow connectivity to external devices. If you are using a non-adjustable mount, attach the mount to the wall. Attach the cables to the display first, then attach the display to the mount.

Wall Bracket

CAUTION: Do not install your wall mount kit while your display is turned on. It may result in personal injury due to electric shock.
CAUTION: Do not allow children to climb on or hang from the display.

Remote Functions

Caring for your Séura® Ultra Bright™

While Ultra Bright may be safely exposed to weather and moisture, the use of a Séura Cover when not in use is recommended.

Transporting the Display
When transporting Ultra Bright, never carry it by holding or putting pressure on the screen. Screen pressure may damage the LCD or weaken the waterproof seal. Be sure to always transport with two people supporting it with both hands.

Caring for the Screen
To clean the screen, gently wipe the surface of the front panel with a clean, soft and lint-free cloth. If needed, dampen the cloth with distilled water or isopropyl alcohol and lightly wipe the screen. Do not use force as pressure on the screen may damage the LCD or weaken the waterproof seal. Do not use solvents or chemical cleaners as they may damage the screen. Do not use a garden hose or pressure washer on the display.

Caring for the Cabinet
Clean regularly with a clean, soft and lint-free cloth. Do not use a chemical cloth (wet/dry sheet type cloth). Use a mild detergent, isopropyl alcohol or multi-use cleaner to remove dust and debris. Stubborn stains such as mineral water deposits may be removed with a calcium or lime remover such as CRL®. However, DO NOT allow CRL® to touch the LCD screen as it will distort the surface. Cleaning with an abrasive cloth or using strong force may scratch the surface of the cabinet. Do not apply insecticides or other volatile liquids.

Use of a Séura Cover when not in use is highly recommended to protect your display. Do not allow the cabinet to remain in contact with rubber or vinyl products for a long period of time. Plasticizers inside the plastic may cause the cabinet to deform and cause the paint to peel off.

Séura® Ultra Bright™ Warranty

The standard limited warranty policies of Séura, Inc. (“Séura”) shall apply to all equipment or other goods (“Products”) at the time of sale to any authorized Séura distributor and/or product reseller. These warranty policies may be modified by Séura from time to time. Copies of the standard limited warranties then in effect for a particular Product will be made available upon request and are also available on the Séura website at https://www.seura.com/warranty/. This warranty is valid only with respect to Product sales in the U.S. and Canada.

If any Product fails to work or operate properly because of a defect in materials or workmanship, Séura will, if notified of such defect within the applicable warranty period indicated below, at its option, either: (a) repair the Product with new or refurbished parts onsite or at Séura’s factory, including Séura’s labor if applicable; or (b) replace the Product with a new or refurbished Product; or (c) if repair or replacement is not commercially feasible, refund an amount equal to a pro rata share of the current MSRP (as determined by the remainder of the warranty period). The remedy chosen will be in good faith and at the discretion of Séura. In no event will Séura be responsible for any costs related to installation and/or removal of Product.

Séura warrants its Products as set forth below, which warranty periods shall start and run from the date of Séura’s sale of the Product:

Displays with respect to Séura’s labor, structure, assembly, display including remote, and power supply for two (2) years.

Exceptions to Warranty: This warranty is valid only with respect to Product sales in the U.S. and Canada. Séura does not warrant Products against defects arising out of, related to, or caused by, whether totally or partially, and whether directly or indirectly, any of the following:

Failing to properly clean and maintain, any Product, part or component of a Product, including, but not limited to, filters, front bezel, and other Product areas or components;
A Product’s extended use, including particularly, commercial applications, where a Product is operating on average more than twelve (12) hours per day on a permanent or extended periodic basis;
Circumstances, damage (including concealed damage) or other conditions occurring during shipment of a Product or at any time after a Product leaves Séura’s facility (including without limitation transport of the Product to or from Séura before or after authorized service). Products must be packed properly using original packaging or Séura replacement or pre-authorized packaging. Customer assumes all risk, and costs, including transportation costs, while Product is in transit to or from Séura;
Circumstances, damage or other conditions occurring during unpacking and/or removal of a Product from its original packaging, including the removal of protective material;
Improper, incorrect, or insufficient AC supply voltage to a Product;
Alterations, modifications, including use of unauthorized mount, or changes to a Product without Séura’s prior written authorization;
The incorporation of a Product into or within a product of a third party, without Séura’s prior written authorization;
A Product’s misuse, neglect use, abuse, or improper operation, including the failure to follow a Product’s normal and ordinary operating instructions;
The effects of fire, flood, lightning, electrical surges, water and other liquid infiltration, smoke, insect or animal infestation, sand, mud, chemicals, improper cleaning agents and other substances not intended to come into contact with a Product, including any such substances contact with a Product as the result of acts of God;
The improper or faulty installation, setup, or adjustment of a Product;
A Product’s repair, attempted repair, or total or partial disassembly by any party other than a Séura authorized service representative;
When the Product occurs with pixel errors within the specified and permitted area. (For more information about this, inquire directly with Séura regarding the Séura Pixel Policy.)
Corrosion that does not affect the performance of a Product or the reasonable cosmetic appearance of a Product (including without limitation, scratches or other paint or finish damage to a Product that lead to or are caused by, in part or in total, corrosion);
Normal wear and tear on the Product.
Séura does not warrant that its Products will integrate with any third party products at present or in the future. It is purchaser’s responsibility to test and verify compatibility. Further, Séura does not warrant its software or programs, or any content downloaded after shipment. It is the purchaser responsibility to take precautions to protect the product from malware, viruses, data loss, and other potentially destructive programs.

Warranty Disqualifiers. This Limited Warranty only extends to, and runs for the benefit of, the original purchaser of the Product and only covers a Product purchased new. All warranty claims must be submitted together with original proof of purchase and any Product subject to a warranty claim must retain its original Séura serial number. Séura reserves the right to require any warranty claimant to produce the original purchase receipt or other original purchase date proof as may be reasonably required by Séura to verify the Product’s warranty eligibility. Séura shall have no liability with respect to Products whose serial number has been removed, defaced, replaced, or otherwise tampered with in any manner. Séura reserves the right to examine all failed product components and determine, in its sole discretion, whether any product components are defective and covered under warranty.

LIMITATION OF LIABILITY. THE EXPRESS LIMITED WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. SÉURA WILL NOT BE LIABLE FOR ANY DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECT IN THE PRODUCT, DAMAGES BASED ON INCONVENIENCE, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SÉURA WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR LIABILITY OR ANY DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR MISUSE OF A PRODUCT, OR ARISING OUT OF ANY BREACH, BY THE PURCHASER OF A PRODUCT, OF THIS LIMITED WARRANTY. SÉURA SHALL NOT BE LIABLE FOR ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY. SÉURA SHALL NOT BE LIABLE FOR ANY VERBAL WARRANTY ASSURANCES MADE BY ANY EMPLOYEE OR AUTHORIZED DISTRIBUTOR, RESELLER OR INSTALLER THAT CONFLICTS WITH OR ENHANCES THE WRITTEN WARRANTY HEREIN. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG AN IMPLIED LIMITED WARRANTY LASTS, SO THE EXCLUSIONS MAY NOT APPLY TO A PARTICULAR PURCHASER.

NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, SÉURA’S MAXIMUM AGGREGATE LIABILITY RELATED TO ANY WARRANTY CLAIM OR WITH RESPECT TO A PRODUCT SHALL NOT EXCEED THE THEN CURRENT SÉURA WHOLESALE PRICE OF THE SPECIFIC PRODUCT FROM WHICH THE CLAIM DERIVES.

NOTICE OF ANY WARRANTY CLAIM MUST BE RECEIVED BY SÉURA, IN WRITING, PRIOR TO THE EXPIRATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. THE PRODUCT WARRANTY APPLIES ONLY FOR THE PERIODS SET FORTH ABOVE.

Warranty Procedure. A warranty claimant must contact Séura at 920-857-9069 for a diagnostic. Please have your Product receipt available. At that time, Séura will provide technical support over the phone to attempt to fix the problem. If unsuccessful, a Séura Representative will determine if the Product will be serviced onsite, replaced, or returned to Séura’s factory in Green Bay, Wisconsin for repair. If Séura determines that the Product is not covered under the warranty or damaged in shipping, Séura will notify and inform the purchaser of service alternatives that are available on a fee basis.

Toll-Free Technical Support: Please call 1-800-957-3872 to speak with a Séura Technical Support Representative. Séura Representatives are available Monday- Friday, 8:00am-4:30pm Central Time.

Onsite Service: If Technical Support determines the problem may be fixed onsite, a Séura service agent will be scheduled within 24 hours to service the unit. A Séura representative will work with the customer to schedule a convenient time for onsite service. Parts may be sent to the customer’s location. Onsite service is available in the United States during normal business hours Monday – Friday, unless other special circumstances exist and special arrangements are made.

Factory Service: If Technical Support determines the Product must be sent back to Séura’s factory for repair, the customer must follow return instructions below. Séura will ship the repaired Product to the authorized reseller, installer or customer’s address. This warranty does not cover removal or installation costs of Products.

Advanced Replacement : If Technical Support determines the Product must be replaced, Séura will ship a new Product to the authorized reseller, installer or customer’s address. The customer must follow return instructions below to send the damaged Product back to Séura’s factory. Credit card information will be collected before shipment of the replacement Product. If Séura does not receive the original Product back within thirty (30) days of shipping the replacement Product, the credit card on file will be charged at full MSRP. This warranty does not cover removal or installation costs of Products.

Return Instructions: If return is necessary, Séura will issue a return goods authorization (RGA) number and, if applicable, specific return and shipping instructions. A Product will only be accepted for warranty claims if returned and shipped to Séura in the Product’s original packaging materials. If original packaging is not available, please contact Séura to receive authorized replacement packaging. Packages not bearing the issued returned goods authorization (RGA) number will not be accepted by Séura and will be returned to sender. In addition to the Product, the package must include the warranty claimant’s original sales receipt for the purchase of the Product. All Product returns shall be received by Séura, at 1230 Ontario Road; Green Bay, WI 54311 with freight prepaid by the warranty claimant. Séura shall not be responsible for, and the warranty claimant assumes and retains all such responsibility, any damage or loss to or of the Product during shipment to and from Séura as the result of a warranty claim.

Exclusive Remedy. This Limited Warranty sets forth the exclusive remedies of a warranty claimant, and the exclusive liabilities and obligations of Séura, with respect to allegations of a defective Product.

Troubleshooting

If the product is not working properly, please check the following troubleshooting solutions before you contact customer service:

Challenge Possible Solution

Will Not Power Up

| • Make sure to check that the AC power cable is connected to an outlet and the display

• Make sure that the power outlet is receiving power

• Try pressing POWER button on the display to make sure the problem is not the remote.

If the display turns on, refer to ‘Remote control does not work’ troubleshooting guide.

Remote Control

Not Working

| • Make sure that there is known working batteries in the remote and in the correct polarity

• Make sure there are no obstacles in between the IR receiver and the remote (ex. sunlight or tape)

• Try pointing the remote directly at the display from 5 feet away.

Signal Issue

| • Check cable connections to ensure they are connected.

• Plug the video source directly into the display which will remove any potential issues associated with an extender or matrix switch device. (if applicable)

• Replace cables with known working cables.

• Make sure the connected devices are powered ON.

• Make sure that the source is on the correct INPUT.

• Power cycle the video source device by unplugging the device and plugging the device back in.

No Sound

| Soundbar

• Make sure your cables are connected properly

• Make sure the display is not on MUTE / turn up the volume.

• Make sure the soundbar is connected to the power supply

External Sound System

• Make sure your cables are connected properly

• Make sure the display is not on MUTE / turn up the volume.

• Make sure the Digital Audio Settings within the display is not set to OFF

• Test the external sound system with another device to ensure that it is working.

For additional technical support, please contact Séura at 1-800-957-3872 during regular business hours: M-F 8:00 am – 4:30 pm, Central Time.

Control Documentation and On Screen Display Menu
To access the in-depth operation manual including menu options and current control documents, please visit www.seura.com/download- center

For additional technical support, please contact Séura at 1-800-957-3872 during regular business hours:
M-F 8:00 am – 4:30 pm, Central Time.
For responsible recycling information, please contact Séura or visit the following URL: https://www.seura.com/support/recycling/

1230 Ontario Road Green Bay, Wisconsin 54311 1-800-957-3872 [email protected]
www.seura.com