Olive Union Olive Pro Hearing Earbuds Instruction Manual

: June 5, 2024
: Olive Union

Olive Union Olive Pro Hearing Earbuds

Olive Pro Instructional Videos

Scan the QR Code to watch our instructional “How to…” Olive Pro Videos!

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Battery| Olive Pro: Lithium-ion battery 65mAh Charging Case: Lithium-ion battery 420mAh
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Power input| Olive Pro: DC 5V, 130mA Charging Case: DC 5V, 500mA
Usage time| – Usage time (when battery is 100%) Music 6h / Hearing 9h 30m / Call 5h
※ Battery life may vary depending on environmental and usage factors such as Bluetooth device distance and volume level. (Operating temperature: 0 ~ 40℃) Charge time (when battery is 0%)
– Olive Pro within 1 hour / Charging Case within 1 hour 40 minutes
Size and weight| Olive Pro EA: 0.78in(20mm) × 0.78in(20mm) × 1.22in(31mm) / 0.22oz(6.2g) Charging Case: 2.60in(66mm) × 0.90in(23mm) × 1.77in(45mm) / 1.25oz(35.5g)
Main unit and accessories| – Olive Pro Left Earbud x 1 Olive Pro Right Earbud x 1
– Charging Case x 1
– USB Type-C cable
– Urethane Eartips: XS, S, M, L, XL (2 for each size)
Compatible models| Compatible with iOS 12 or later. Compatible with Android 5.1 or later. Usage at a distance of 10 meters or further is not guaranteed to work. Compatibility with older or newer versions of the App is not guaranteed. Compatibility with old Bluetooth standards is not guaranteed. Bluetooth radio waves may cause interference with other radio waves. Please make sure to set up indoors.

Check Your Olive Pro & Accessories

Olive Pro (Left ear & Right ear
Charging Cas
USB Type-C Cable
**Urethane Eartips

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Wearing Your Olive Pro

To experience the best hearing with your Olive Pro, make sure you wear them correctly!

What if my Olive Pro doesn’t fitmy ears?
Finding the right fit for your Olive Pro is very important. Make sure to try all 5 sizes (XS, S, M, L, and XL) to find the best comfort and fit

Charging Your Olive Pro

1 Put your Olive Pro into the Charging Case and close the lid.
2 Connect the Charging Case to a USB AC adapter with the included USB Type-C Cable and charge for about an hour. (※ The charging time may vary slightly depending on your environment.)

How do I charge my Olive Pro on the go?
Your Olive Pro can be charged by simply returning them to the Charging Case.
The Charging Case can hold around 2 full charges – you can check the Charging Case’s remaining battery life by opening the lid and looking at the LED lights.

Remaining Battery Life in Charging Case

Install The Dedicated Olive Application

While your new Olive Pro may perform well on its own, use it with the “My Olive” App to experience its full potential! Follow the instructions below to download the “My Olive” App.
※ Application is free to use and download, but user is responsible for data or packet communication fees incurred during download or use.

Open your smartphone’s camera app.
Aim the camera at the QR code above. Once read, the “My Olive”app download screen shouldappear.
Tap the pop-up or link thatappears to transition to the“My Olive” app installationscreen.

What if I’m having trouble reading the QR Code?

Search for “My Olive” in the AppStore or Google Play and download the corresponding app shown to the right.
※ Alternatively, please search for “My Olive App” in the search engine and install the app below

Registering Your Olive Pro With The “My Olive” App

Start the “My Olive” app and follow the instructions on the screen to proceed.
When Bluetooth Connection appears on your screen, tap the “Go to Settings” text. When the Bluetooth settings screen appears, follow the steps below to connect to Bluetooth.

If you are using an iPhone

Registering Your Olive Pro With The “My Olive” App

If you are using an Android smartphone
※ The display may vary depending on the model

What if the connection failed and I can’t complete registration?
Please refer the “Bluetooth Connection Troubleshooting” section of this manual.

Customizing Your Olive Pro’s Touch Controls

You can customize various touch control settings via “My Olive” App. Change them for your convenience to maximize the Olive Pro experience.

Customizable Touchpad Configuration

Additional customizable touch controls include Song Control, Volume Control, Mode Control, and Voice Assistant.
Please note that the Call Control actions(answer, hang up, cancel) can only be assigned to the
“Tap & Hold” Touch Control Action.

Bluetooth Connection Troubleshooting

If Bluetooth connection does not work or disconnects in the middle, try resetting your smartphone’s Bluetooth connection.

For iPhone

1 Settings” > Touch “Bluetooth”
2 Touch the icon in “MY DEVICES” for “Olive”
3 Touch “Forget This Device”
4 Touch the icon in “MY DEVICES” for “Olive App”
5 Touch “Forget This Device”
6 Uninstall the “My Olive” app
7 Restart your smartphone
8 Please install the app again and try connecting.

For Android

“Settings” > “Connected Devices” > “Bluetooth”
Touch the icon in “Paired devices”
Touch “Unpair”
Uninstall the “My Olive” app.
Restart your smartphone.
Please install the app again and try connecting.

Customer Support Services

Have questions or need further assistance? Call or email us with the contacts below!
Tel. (+1)702-848-4837 E-mail. [email protected]

Important Safety Precautions

Please read and keep all safety, security, and use instructions.

The following section contains important information regarding safe use. Please read the following carefully before use. In addition, thisinstruction manual contains excerpts of particularly important items.Please check our website for the full text. If you have trouble finding the full text, Please contact customer support at (+1)702-848-4837

Safety Precautions

Warning

| Symbol indicates information that, if ignored, could possibly result in serious illness or even death.
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Caution

| Symbol indicates information that, if ignored, could possibly result in personal or property damage.

Description of Symbol

| Symbol indicates usage or action that should be avoided.
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Handling of the main unit, charger, and other accessories

Warning

| Never attempt to disassemble, remodel, or repair the product yourself.
There is a possibility of fire and/or injury
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| Do not use at unnecessarily loud volume.
Use at a high volume for extended periods of time may cause hearing loss or exacerbate existing hearing loss.
| Do not expose this product to water, liquids, or moisture. Do not use wet hands to handle the product.
Contact with liquids may result in electrical shock, failure, and injury
| Do not attempt to use with outlets or outlet strips that would exceed the safe, rated value.
Overloading an electrical circuit can result in fires.

Caution

| Do not hit, crush, or use excessive force with the product. Also, do not handle the parts roughly, such as forcibly pulling them.
Rough and improper use can cause damage, electric shock, fire, and accidents
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| Storage in the following places may cause electrical shock and failure and should be avoided.
Areas with extremely high or low temperatures/Close to heat sources and fire such as heating appliances/Hot or humid places such as bathrooms/Very dusty areas/Outdoors or in direct sunlight/Near harmful substances/Near slippery substances (grease, oil, etc.)
| If you experience or notice any of the following, stop using the product immediately. Ignoring the following and continuing to use the product may cause unexpected accidents and injuries.
The product is broken or degraded. The product is damaged by chemicals. The product is deformed by heat.
| Use of the product in the following ways can cause unexpected accidents, injuries, or physical damage. Do not allow children or people who require supervision to use. Furthermore the product contains small pieces which should be kept out of reach of children due to choking hazard.
Do not lend or borrow this product. Do not continue to use if broken or damaged. Do not use while sleeping.

Check before use

If you fall under any of these eight categories, please refrain from use and ask an otolaryngologist for a diagnosis.

Has damage or deformity due to surgery, injury, etc
Otorrhea has occurred within the last 90 days due to otitis media
Has experienced sudden or progressive hearing loss within the last 90 days
Has experienced hearing loss in one ear or the other within the last 90 days
Has experienced acute or chronic dizziness
Has lots/unusual amounts of earwax
Has eczema, pain, or discomfort in the external auditory meatus
Has abnormal air bone conduction in hearing at 500,1000 and 2000 Hz

Care Procedures

Before and after use, clean the main body with a dry and clean cloth or brush.

About Product Disposal

Please dispose of the product in an appropriate way according to the instructions of the local government or municipality

FCC ID : 2AOLHOSE300

This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2)This device must accept any interference received, including interference that may cause undesired operation.

Warranty

Warranty Policy

In the unlikely event that a problem or failure occurs within the warranty period, please contact Olive Customer Support.

Warranty Period: 1 year from date of purchase.
If the product breaks down under normal usage during the warranty period, we will replace it for free. However, consumable parts and accessories are not covered by the warranty. Consumable parts: Eartips Accessories: USB cable

For the following cases, even if within the warranty period, replacement and repairs will require payment.

If warranty information is not properly filled out
If this document has been lost, or the wording of this document has been modified
Failure or damage caused by misuse or improper repair or modification
Natural disasters such as fire, earthquake, flood, lightning, etc. Furthermore, pollution, abnormal voltage, or damage from the usage of an undesignated power supply
Damage caused by carelessness of the customer or failure caused by improper repair, decomposition, or modification
Failure or deterioration due to use that is not in accordance with this manual
Exchange of consumables and accessories

This warranty is only valid in the United States of America.
This manual & warranty will not be reissued, so please keep it safe and secure.

[Contact Us] Olive Customer Support
Tel. (+1) 702-848-4837
E-mail. [email protected]