Masterbuilt MES 340G DIGITAL ELECTRIC SMOKER User Manual

June 5, 2024
Masterbuilt

Masterbuilt MES 340G DIGITAL ELECTRIC SMOKER User Manual
Masterbuilt MES 340G DIGITAL ELECTRIC SMOKER

WARNING

This manual contains important information necessary for the proper assembly and safe use of the appliance.
Read and follow all warnings and instructions before assembling and using the appliance.
Follow all warnings and instructions when using the appliance.
Keep this manual for future reference.

CARBON MONOXIDE HAZARD

Burning wood chips gives off carbon monoxide, which has no odor and can cause death.
DO NOT burn wood chips inside homes, vehicles, tents, garages or any enclosed areas.
Use only outdoors where it is well ventilated.

Failure to follow these instructions could result in fire, explosion or burn hazard which could cause property damage, personal injury, or death.

GENERAL WARNINGS AND SAFETY INFORMATION

READ ALL INSTRUCTIONS

  • Unit is for OUTDOOR HOUSEHOLD USE ONLY.
  • Never use inside enclosed areas such as patios, garages, buildings or tents.
  • Never use inside recreational vehicles or on boats.
  • Never operate unit under overhead construction such as roof coverings, carports, awnings, or overhangs.
  • Never use unit as a heater (READ CARBON MONOXIDE HAZARD).
  • Maintain a minimum distance of 10ft (3m) from overhead construction, walls, rails or other structures.
  • Keep a minimum 10ft (3m) clearance of all combustible materials such as wood, dry plants, grass, brush, paper, or canvas.
  • Keep appliance clear and free from combustible materials such as gasoline and other flammable vapors and liquids.
  • Use unit on a level, non-combustible, stable surface such as dirt, concrete, brick or rock.
  • Unit MUST be on the ground. Do not place unit on tables or counters. Do NOT move unit across uneven surfaces.
  • Do not use unit on wooden or flammable surfaces.
  • Do not leave unit unattended.
  • Never use unit for anything other than its intended use. This unit is NOT for commercial use.
  • Keep a fire extinguisher accessible at all times while operating unit.
  • Before each use check all nuts, screws and bolts to make sure they are tight and secure.
  • Use of alcohol, prescription or non-prescription drugs may impair user’s ability to properly assemble or safely operate unit.
  • Keep children and pets away from unit at all times. Do NOT allow children to use unit. Close supervision is necessary should children or pets be in area where unit is being used.
  • Do NOT allow anyone to conduct activities around unit during or following its use until it has cooled.
  • Avoid bumping or impacting unit.
  • Never move unit when in use. Allow unit to cool completely (below 115°F (45°C)) before moving or storing.
  • The unit is HOT while in use and will remain HOT for a period of time afterwards and during cooling process. Use CAUTION. Wear protective gloves/mitts.
  • Do not touch HOT surfaces.
  • Do not use wood pellets.
  • Never use glass, plastic or ceramic cookware in unit. Never place empty cookware in unit while in use.
  • Accessory attachments not supplied by Masterbuilt Manufacturing, LLC are NOT recommended and may cause injury.
  • Wood tray is HOT when unit is in use. Use caution when adding wood.
  • Be careful when removing food from unit. All surfaces are HOT and may cause burns. Use protective gloves or long, sturdy cooking tools.
  • Always use unit in accordance with all applicable local, state and federal fire codes.
  • Dispose of cold ashes by placing them in aluminum foil, soaking with water and discarding in a non-combustible container.
  • Do not store unit with HOT ashes inside unit. Store only when all surfaces are cold.
  • When using electrical appliances, basic safety precautions should always be followed including the following:
  • Do not plug in electric smoker until fully assembled and ready for use.
  • Use only approved grounded electrical outlet.
  • Do not use during an electrical storm.
  • Do not expose electric smoker to rain or water at anytime.
  • To protect against electrical shock do not immerse cord, plug or control panel in water or other liquid.
  • Do not operate any appliance with a damaged cord or plug, or after appliance malfunctions or has been damaged in any manner. Contact Masterbuilt Customer Service for assistance at 1-800-489-1581.
  • Longer detachable power-supply cords or extension cords are available and may be used if care is exercised in their use.
  • If a longer detachable power-supply cord or extension cord is used:
    1. The marked electrical rating of the cord set or extension cord should be at least as great as the electrical rating of the appliance; and
    2. The cord should be arranged so that it will not drape over the counter top or tabletop where it can be pulled by children or tripped over unintentionally.
  • The extension cord must be a grounding-type 3-wire cord.
  • Outdoor extension cords must be used with outdoor use products and are marked with suffix “W” and with the statement “Suitable for Use with Outdoor Appliances.”
  • CAUTION – To reduce the risk of electric shock, keep extension cord connection dry and off the ground.
  • Do not let cord hang on or touch hot surfaces.
  • Do not place on or near a hot gas or electric burner, or in a heated oven.
  • Fuel, such as charcoal briquettes or heat pellets, are not to be used in electric smoker.
  • To disconnect, turn control panel “OFF” then remove plug from outlet.
  • Unplug from outlet when not in use and before cleaning. Allow unit to cool completely before adding/removing racks, drip tray or water bowl.
  • Drip tray is only for the bottom of electric smoker. Do not put drip tray on rack. This may damage electric smoker.
  • Do not cover racks with metal foil. This will trap heat and cause severe damage to electric smoker.
  • Do not clean this product with a water sprayer or the like.

SAVE THESE INSTRUCTIONS

STRUCTURAL PROXIMITY AND SAFETY USAGE RECOMMENDATIONS

REMINDER:
NEVER OPERATE THIS SMOKER UNDER ANY OVERHEAD CONSTRUCTION.
MAINTAIN A MINIMUM DISTANCE OF 10 FEET FROM OVERHEAD CONSTRUCTION, WALLS OR RAILS.

WARNING:
ELECTRIC POWER CORD IS A TRIP HAZARD
STRUCTURAL PROXIMITY AND SAFETY USAGE RECOMMENDATIONS

WARNING

  • Smoker should only be rolled on smooth surface.
    WARNING

  • Smoker should never be rolled up/down stairs or uneven surface.

  • Potential damage to smoker or harm to user may result from failure to follow warnings.

MASTERBUILT TIPS FOR SUCCESSFUL SMOKING

  • This is a slow smoker… allow sufficient time for cooking.
  • Smoker is for OUTDOOR USE ONLY.
  • Pre-season smoker prior to first use. See PRE-SEASON INSTRUCTIONS.
  • Pre-heat smoker for 30 to 45 minutes at max temperature before loading food.
  • If wood chips do not smoke on low setting, increase temperature to 275°. After 8 to 10 minutes or when wood chips begin to smolder, reduce temperature to desired low setting.
  • You may use dry or pre-soaked wood chips in your smoker. Dry chips will burn faster and produce more intense smoke. Chips pre-soaked in water (for approximately 30 minutes) will burn slower and produce a less intense smoke.
  • DO NOT cover racks with aluminum foil as this will not allow heat to circulate properly.
  • Do not overload smoker with food. Extra large amounts of food may trap heat, extend cooking time and cause uneven cooking. Leave space between food on racks and smoker sides to ensure proper heat circulation. If utilizing cooking pans, place pans on center of rack to ensure even cooking. Never use glass, plastic or ceramic cookware in unit.
  • Extreme cold temperatures may extend cooking times.
  • CLEAN AFTER EVERY USE. This will extend the

ENJOY!

HOW TO CLEAN AND STORE SMOKER

  • Be sure to clean smoker after each use. Make sure your smoker is unplugged and completely cool.
  • For rack supports, racks, water bowl and drip pan use a mild dish detergent. Rinse and dry thoroughly.
  • For wood chip tray and wood chip loader, clean frequently to remove ash build up, residue and dust.
  • Dispose of cold ashes by placing them in aluminum foil, soaking with water and discarding in a non-combustible container.
  • For the interior, glass in door, and exterior of smoker, simply wipe down with a damp cloth. Do not use a cleaning agent. Make sure to dry thoroughly.
  • After cleaning, store smoker in a covered and dry area.
  • When not in frequent use and using a cover, remember to check your smoker periodically to avoid possible rust and corrosion due to moisture buildup.
  • Watch a video with step by step instructions on how to clean your smoker at www.youtube.com/Masterbuilt Electric Smokehouse: Cleaning and Storage.

ALWAYS MAKE SURE UNIT IS COOL TO THE TOUCH BEFORE CLEANING AND STORING.

HARDWARE LIST

HARDWARE LIST

PARTS LIST

PARTS LIST

NO QTY DESCRIPTION
1 1 Smoker Door
2 1 Smoker Body
3 1 Air Damper
4 1 Control Panel
5 1 Rear Handle
6 1 Door Handle
7 1 Sun Shield
8 1 Door Hook
9 2 Rack Supports
10 2 Water Bowl Support Rack (3)
11 4 Rack
12 1 Meat Probe
13 1 Wood Chip Tray
14 2 Door Hinge
15 1 Element
16 1 Wood Chip Housing
17 1 Right Side Panel
18 1 Left Side Panel
19 1 Water Bow
20 1 Grease Tray
21 1 Left Grease Tray Bracket
22 1 Front Panel
23 1 Rear Panel
24 1 Wood Chip Loader
25 1 Left Rear Leg w/Wheel
26 1 Right Rear Leg w/Wheel
27 1 Left Front Leg w/Wheel
28 1 Right Front leg w/Wheel
29 1 Drip Pan
30 1 Right Grease Tray Bracket
31 1 Lower Front Trim Panel

Parts may vary by model number.

DO NOT RETURN TO RETAILER for assembly assistance, missing or damaged parts.
Please contact MASTERBUILT customer service at 1-800-489-1581 or support.masterbuilt.com. Please have the model number and serial number available. These numbers are located on the silver rating label on the unit.

  • BEFORE ASSEMBLY READ ALL INSTRUCTIONS CAREFULLY.
  • ASSEMBLE UNIT ON A CLEAN, FLAT SURFACE.
  • TOOLS NEEDED: Adjustable Wrench, Phillips Head Screwdriver
  • APPROXIMATE ASSEMBLY TIME: 25 minutes
  • Actual product may differ from picture shown.
  • It is possible that some assembly steps have been completed in the factory.**

ASSEMBLY

Slide trim panel on first, then attach front legs.
ASSEMBLY

Do not fully tighten screws until Step 5 is complete.
ASSEMBLY

ASSEMBLY
ASSEMBLY

Fully tighten grease tray bracket screws after Step 5 is complete.
ASSEMBLY

ASSEMBLY
ASSEMBLY
ASSEMBLY
ASSEMBLY
ASSEMBLY
ASSEMBLY

HOW TO USE THE CONTROL PANEL

HOW TO USE THE CONTROL PANEL

Note: Direct sunlight may interfere with ability to read LED display. Block light if needed.

To set temperature:

  • Press button.
  • Press button once. LED display will blink.
  • Use to set temperature.
  • Press button again to lock in temperature. Note: Heating will not begin until timer is set.

To set timer:

  • Press button once. LED display for hours will blink.
  • Use to set hours.
  • Press button again to lock in hours. LED display for minutes will blink.
  • Use to set minutes.
  • Press button to lock in minutes and start cook cycle.
    Heat will turn off when time has expired.

To use meat probe:

  • Insert meat probe into center of meat to get most accurate reading.
  • Press and hold meat probe button . LED display will show internal temperature of meat.
  • Once meat probe button is released, LED display will return to set temperature or set time.

To use light:

  • Press button to turn light on.
  • Press button to turn light off.

To RESET control panel:
If control panel shows an error message, turn electric smoker off. Unplug unit from outlet. Wait ten seconds. Plug unit back into outlet then turn electric smoker on. This will reset control panel.

HOW TO USE BLUETOOTH

How to pair your Bluetooth smoker:

  1. Go to the Apple App Store or Google Play Store on your device(s) and search for “Masterbuilt” or go to www.masterbuilt.com/apps.
  2. Download the Masterbuilt app.
  3. Once the download is complete, open the Masterbuilt app and follow the instructions for pairing your Bluetooth smoker and mobile device(s).
  4. For troubleshooting advice please visit www.masterbuilt.com/apps.

PRE-SEASON INSTRUCTIONS

PRE-SEASON SMOKER PRIOR TO FIRST USE.
Some smoke may appear during this time, this is normal. 

  1. Make sure water pan is in place with NO WATER.
  2. Set temperature to 275°F (135°C) and run unit for 3 hours.
  3. To complete pre-seasoning, during last 45 minutes, add ½ cup of wood chips in wood chip loader and unload wood chips into the wood chip tray. This amount is equal to the contents of a filled wood chip loader.
  4. Shut down and allow to cool.

NOTE: Never add more than ½ cup (1 filled chip loader) at a time. Additional chips should not be added until any previously added chips have ceased generating smoke.

HOW TO USE WOOD CHIP LOADER

How to use wood chip loader:

  • Before starting unit, place ½ cup of wood chips in chip loader.
  • Never use more than ½ cup of wood chips at a time. Never use wood chunks or wood pellets.
  • Insert wood chip loader into smoker. Wood chips should be level with top rim of wood chip loader.
  • Turn handle clockwise in direction of arrow mark on smoker to unload wood. Wood will drop into wood chip tray. Turn handle counterclockwise, to upright position, and leave wood chip loader in place.
  • Check wood chip tray periodically to see if wood has burned down. Add more chips as needed.

Adding more wood during smoking process:

  • Pull wood chip loader from smoker.
  • Place wood chips in wood chip loader and insert into smoker.
  • Turn handle clockwise in direction of arrow mark on smoker to unload wood. Wood will drop into wood chip tray.
  • Temperature may spike briefly after wood is added. It will stabilize after a short time. Do not adjust temperature setting.

Caution:

  • Keep smoker door closed when adding wood chips.
  • Wood chip loader will be HOT even if handle is not.
  • Never use wood pellets or wood chunks.
    HOW TO USE WOOD CHIP LOADER

CAUTION

When door is opened a flare up may occur. Should wood chips flare up, immediately close door and vent, wait for wood chips to burn down, then open door again. Do not spray with water.

HOW TO USE WATER BOWL

How to use water bowl:

  • Wait until smoker comes up to desired temperature.
  • Fill water bowl to fill line with water or liquids like apple or pineapple juice.
  • You can also add slices of fruit, onions or fresh dried herbs into the water to blend different subtle flavors into your smoked food.

Tip: For chicken or other foods high in moisture, little or no liquid is needed.

IMPORTANT FACTS ABOUT USING SMOKER

  • Maximum temperature setting is 275°F (135°C).

  • Do NOT move unit across uneven surfaces.

  • Wood chip loader and wood chip tray MUST be in place when using smoker. This minimizes the chance of wood flare ups.

  • Wood chips must be used in order to produce smoke and create the smoke flavor.

  • You may use dry or pre-soaked wood chips in your smoker. Dry chips will burn faster and produce more intense smoke. Chips pre-soaked in water (for approximately 30 minutes) will burn slower and produce a less intense smoke.

  • Check grease tray often during cooking. Empty grease tray before it gets full. Grease tray may need to be emptied periodically during cooking.

  • Do not open smoker door unless necessary. Opening smoker door causes heat to escape and may cause wood to flare up. Closing the door will re-stabilize the temperature and stop flare up.

  • Do not leave old wood ashes in the wood chip tray. Once ashes are cold, empty tray. Tray should be cleaned out prior to, and after each use to prevent ash buildup.

  • This is a smoker. There will be a lot of smoke produced when using wood chips. Smoke will escape through seams and turn the inside of smoker black. This is normal. To minimize smoke loss around door, door hook can be adjusted to further tighten door seal against body.

  • To adjust door handle/hook, loosen the two screws that mount the door hook to the smoker body.
    Slide the door hook forward or rearward as needed to achieve the desired door seal. Then retighten the two door hook screws. Be sure not to set the door handle/hook too tight as it could cause damage to the unit and make it difficult to operate. The door should be adjusted so that it closes completely.

  • Opening smoker door during cooking process may extend cooking time due to heat loss.

  • When outside temperature is cooler than 65°F (18°C) and/or altitude is above 3,500 feet (1067m), additional cooking time may be required. To insure that meat is completely cooked use a meat thermometer to test internal temperature.

FCC WARNING

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. this device may not cause harmful interference, and
  2. this device must accept any interference received, including interference that may cause undesired operation.

FCC Warning
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
FCC Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

  1. Reorient or relocate the receiving antenna.
  2. Increase the separation between the equipment and receiver.
  3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  4. Consult the dealer or an experienced radio/TV technician for help.

TROUBLESHOOTING GUIDE

Symptom Cause Solution
No Power to controller (No Beep when plugged into outlet) Not plugged into
outlet Plug into power source.
House breaker tripped Reset breaker.
Bad connection at controller Unplug connection and reconnect. Reference

Controller access/ replacement instructions.
Bad connection at PCB (Power Control Board)| Unplug connection and reconnect. Reference how to access/ replace PCB instructions.
Faulty PCB (Power Control Board)| Call Masterbuilt for replacement 1-800-489-1581. Reference how to access/replace PCB instructions.
Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.
Faulty body wiring| Call Masterbuilt for replacement 1-800-489-1581.
Power light not on (Controller beeps when plugged in)| Appliance not powered on| Press on/off button.
Faulty controlle| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.
No display on controller (Power light is on)| Controller temp is below -10°F (-23°C)| Remove controller from unit and bring to temp above 0°F (-18°C). Reference Controller access/replacement instructions.
Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.
Heating light not on| Temp and time not set| Set Temp and Time, wait 60 seconds for heating light to turn on.
Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.
Faulty body wiring| Call Masterbuilt for replacement 1-800-489-1581
Element not on| Bad connection at HTL (High Temp Limit Safety Shut-off)| Unplug connection and reconnect. Reference how to access/ replace HTL instructions.
Bad connection at the element| Unplug connection and reconnect. Reference how to access/ replace element instructions.
Faulty HTL (High Temp Limit Safety Shut-off)| Call Masterbuilt for replacement 1-800-489-1581. Reference how to access/replace HTL instructions.
Faulty element| Call Masterbuilt for replacement 1-800-489-1581. Reference how to access/replace element instructions.
Meat Probe does not read on controller| Bad connection at the meat probe| Unplug connection and reconnect 1-800-489-1581. Reference Meat Probe access/replacement instructions.
Faulty meat probe| Call Masterbuilt for replacement 1-800-489-1581. Reference Meat Probe access/replacement instructions.
Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.
Meat probe temp is not accurate| Perform meat probe calibration test| Reference Meat Probe Temperature Verification instructions. Meat probe has a +/- 5°F (2.78°C) tolerance.
Faulty meat probe| Call Masterbuilt for replacement 1-800-489-1581. Reference Meat Probe access/replacement instructions.
Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions..
Cabinet Temp is inaccurate| Perform Meat Probe Temperature Verification| Reference Meat Probe Temperature Verification instructions. Meat probe has a +/- 5°F (2.78°C) tolerance.
Perform Cabinet Temperature Verification| Reference Cabinet Temperature Verification instructions. Cabinet temp has a +/- 15°F (8.33°C) tolerance of average cabinet temp.
Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.
Appliance takes excessive amount of time to heat| Climate| Temps below 65°F (18°C) may extend heating time
Appliance plugged into an extension cord| Plug appliance directly into power source. Maximum length extension cord 25ft (8m), minimum gauge 12/3.
Bad connection at the element| Unplug connection and reconnect. Reference how to access/ replace element instructions.
Door not closed properly| Close door and adjust hook so door seals completely around appliance.
Waterbowl not properly located| Locate waterbowl properly on supports. See assembly steps for proper installation.
Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.
Gap between the door and smoker| Door alignment| Adjust door hinges.
Door not closed properly| Close door and adjust hook so door seals completely around appliance. Reference Important Facts About Using Smoker.
Damaged door seal| Call Masterbuilt for replacement door kit 1-800-489-1581.
Grease leaking from smoker| Door not closed properly| Close door and adjust hook so door seals completely around appliance. Reference Important Facts About Using Smoker.
Appliance not level| Move appliance to level surface
Drip pan not in proper location| Align drip pan so drain hole in pan and smoker bottom align.
Grease tray is full| Empty grease tray and reinstall under smoker.
Drain tube is clogged| Clean drain tube.
No smoke| No wood chips| Add wood chips ( See adding wood chips guide ).
Element not staying on long enough to heat chips due to climate|

  1. Open vent fully.
  2. Open door briefly to allow smoker temp to drop approx. 5°F (2.78°C) below set temp then close door.

Damaged smoke box| Call Masterbuilt for replacement 1-800-489-1581
Controller will not adjust temp| Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.
Controller will not adjust time| Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.
Error code: ERR1, Err1, ErrF| Thermostat probe is damaged/short circuited| Call Masterbuilt for replacement 1-800-489-1581.
Error code: ERR2, Err2, 001F, 310F| Meat probe is damaged/short circuited| Call Masterbuilt for replacement 1-800-489-1581. Reference Meat Probe access/replacement instructions.
Error code: ERR9| Faulty controller| Call Masterbuilt for replacement 1-800-489-1581. Reference Controller access/replacement instructions.

Smoked Mac ‘N’ Cheese

  • 1 (16 oz) package elbow macaroni
  • ¼ cup butter
  • ¼ cup all-purpose flour
  • 3 cups milk
  • 1 (8 oz) package cream cheese, cut into large chunks
  • 1 tsp salt
  • ½ tsp black pepper
  • 2 cups (8 oz) extra sharp Cheddar cheese, shredded
  • 2 cups (8 oz) Gouda cheese, shredded
  • 1 cup (4 oz) Parmesan cheese, shredded
  1. Load the wood tray with one small handful of wood chips and preheat the smoker to 225°F.
  2. Cook pasta according to package directions. In a medium saucepan, melt butter, and whisk flour into the butter. Cook over medium heat for 2 minutes, until sauce is bubbly and thick. Whisk in milk and bring to a boil. Cook 5 minutes until thickened. Stir in cream cheese until mixture is smooth. Add salt and pepper.
  3. In a large bowl, combine 1 cup Cheddar, 1 cup Gouda cheese, Parmesan cheese, pasta, and cream sauce. Spoon mixture into a 9.5” x 11” aluminum roasting pan coated with non-stick cooking spray. Sprinkle top with remaining Cheddar cheese and Gouda cheese.
  4. Place in smoker and cook for 1 hour at 225°F, or until brown, bubbly and delicious.

See more recipes at recipes.masterbuilt.com.

  • To ensure that it is safe to eat, food must be cooked to the minimum internal temperatures listed in the table below.

USDA* Safe Minimum Internal Temperatures

Fish| 145ºF (63ºC)
Pork| 160ºF (71ºC)
Egg Dishes| 160ºF (71ºC)
Steaks and Roasts of Beef, Veal or Lamb| 145ºF (63ºC)
Ground Beef, Veal or Lamb| 160ºF (71ºC)
Whole Poultry (Turkey, Chicken, Duck, etc.)| 165ºF (74ºC
Ground or Pieces of Poultry (Turkey, Chicken, Duck, etc.)| 165ºF (74ºC)
*United States Department of Agriculture

MASTERBUILT 1-YEAR LIMITED WARRANTY

Masterbuilt warrants its products to be free from defects in material and workmanship under proper assembly, normal use and recommended care for 1-year from the date of original retail purchase. The Masterbuilt warranty does not cover paint finish as it may burn off during normal use. The Masterbuilt warranty does not cover rust of the unit. Masterbuilt requires proof of purchase for warranty claims and suggests that you keep your receipt. Upon the expiration of such warranty, all such liability shall terminate.

Within the stated warranty period, Masterbuilt, at its discretion, shall replace defective components free of charge, with the owner being responsible for shipping. Should Masterbuilt require return of component(s) in question for inspection, Masterbuilt will be responsible for shipping charges to return requested item.
This warranty excludes property damage sustained due to misuse, abuse, accident, damage arising out of transportation, or damage incurred by commercial use of this product.

This expressed warranty is the sole warranty given by Masterbuilt and is in lieu of all other warranties, expressed or implied including merchantability, or fitness for a particular purpose. Neither Masterbuilt nor the retail establishment selling this product has authority to make any warranties or to promise remedies in addition to or inconsistent with those stated above. Masterbuilt’s maximum liability, in any event, shall not exceed the purchase price of the product paid by the original consumer/ purchaser. Some states do not allow the exclusion or limitation of incidental or consequential damages. In such a case, the above limitations or exclusions may not be applicable.
California residents only: Not withstanding this limitation of warranty, the following specific restrictions apply;

if service, repair, or replacement of the product is not commercially practical, the retailer selling the product or Masterbuilt will refund the purchase price paid for the product, less the amount directly attributable to use by the original buyer prior to the discovery of the nonconformity. Owner may take the product to the retail establishment selling this product in order to obtain performance under warranty. This expressed warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

WARRANTY CARD

Rest assured, we’re here to help.

Customer Service
masterbuilt.com/contact

Masterbuilt Manufacturing, LLC
1 Masterbuilt Court | Columbus, GA | 31907

@masterbuilt Icon 1.800.489.1581
www.masterbuilt.com

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