WLO Wood Lakota Elevated Solid Spruce Dog House Instruction Manual
- June 12, 2024
- WLO Wood
Table of Contents
WLO Wood Lakota Elevated Solid Spruce Dog House
Product Information
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Safety Precautions: The dog house should be monitored to prevent pets from escaping. Pets can get trapped between the door and gaps in the wood, leading to injury. Pets may also chew on wooden or acrylic parts, which can cause poisoning.
Additionally, pets may break wooden or acrylic parts, resulting in potential injury. -
Security Information: It is advised not to lock the dog house door and leave pets alone for extended periodsas this may negatively affect their psychology.
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Care and Cleaning Information: Regularly clean the fabric and wood parts of the product to maintain your pet’shealth. If any part of the product breaks, discontinue use and order replacement parts. It is recommended to periodically wash the cushion according to the provided washing instructions. Avoid sitting on the product or placing heavy objects on it. During installation, assistance or special tools may be required to apply force when screwing a brand new wood.
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Cushion & Tent Washing Instructions: Wash on a light/delicate program with a small amount of detergent. For pet safety, it is recommended to use hypoallergenic, dye-free, and perfume-free detergent. Do not dry in the dryer or expose to direct sunlight when wet.
Product Usage Instructions
- Ensure that pets are closely monitored to prevent any attempts to escape from the dog house.
- Avoid gaps between the door and wood to prevent pets from getting trapped and injured.
- Keep pets from chewing on wooden or acrylic parts to avoid potential poisoning.
- Prevent pets from breaking wooden or acrylic parts to avoid injury.
- Do not lock the dog house door and leave pets alone for extended periods to prevent negative effects on their psychology.
- Regularly clean the fabric and wood parts of the product to protect your pet’s health.
- If any part of the product breaks, discontinue use and order replacement parts from www.wlowood.com.
- Observe your pet at all times.
- Periodically wash the cushion according to the provided washing instructions.
- Avoid sitting on the product or placing heavy objects on it.
- During installation, you may require assistance or special tools to apply force when screwing a brand new wood.
For any further assistance, please reach out to our customer support team within 12 hours:
- Email: support@wlowood.com
- Website: www.wlowood.com
- Social Media: Follow us on Instagram, Facebook, TikTok, and Pinterest. Subscribe to our YouTube channel.
- Address: WLO Wood LLC, 290 E McIntosh St, Sanford NC 27330
- Contact Number: +1 (919) 500 9049
Exchanges & Returns
If the product arrives with damage:
- WLO Wood will replace damaged parts free of charge. Please provide photos and order information to support@wlowood.com.
If the dog house product box contains missing or defective parts:
- WLO Wood will replace missing or defective parts free of charge. Please provide photos and order information to support@wlowood.com.
If your order gets lost during shipment:
- Contact us to report the issue. We will contact the shipping company and attempt to resolve the problem. If not resolved within 10 business days, we offer two options: full refund or resend theproduct.
If you are unsure about the product size or model:
- Inform us about your concerns. Detailed product dimensions and color options are available in our listing images and descriptions. Exchange requests are only accepted if the box is unopened. You can return the product to our warehouse by paying the shipping cost (approximately $39 to $89, depending on weight/dimensions).
If your dog has damaged the house and you need spare parts:
- WLO Wood will replace damaged parts from our warehouse with lower shipping charges. Please provide photos and order information to support@wlowood.com.
What in box
Installation
Back Frame Installation
Wooden Rods Installation
Back Tent Installation
Bottom Woods Installation
Front Frame Installation
Leg & Tent Installation
Your experiences are the most important for us.
Please do not hesitate to contact us and leave your review.
www.wlowood.com
SAFETY PRECAUTIONS
INJURY WARNING
Always watch your pets for any attempts to escape from the dog house
JAM WARNING
Pets can get trapped between the door and the gaps between the wood. This can cause pet injury.
POISON WARNING
Pets may chew on wooden or acrylic parts. This may lead to poisoning.
RISK OF FRACTURE
Pets may break wooden or acrylic parts. This may cause injury to your pet.
SECURITY INFORMATION
Do not lock the dog house door and leave your pets alone for a long time. This may cause negative effects to your pet’s psychology.
CARE AND CLEANING INFORMATION
Clean the fabric and wood parts of your product frequently to protect your pet’s health.
- If your pet breaks any part of the product, please stop the use of the product and order replacement parts. (www.wlowood.com)
- Always observe your pet.
- Periodically wash the cushion of the product in accordance with the washing instructions.
- Do not sit on the product and do not place any heavy objects or other goods on your product.
- During the installation, you may need assistance or special tools to create force in screwing a brand new wood.
CUSHION & TENT WASHING INSTRUCTIONS
- Wash on light/delicate program with a small amount of detergent.
- We recommend that you use hypoallergenic, dye-free, perfume-free detergent for your pet’s safety.
- Do not dry in the dryer or expose to the sun when wet.
Follow us on social media for upcoming products!
We are always here.
Please write a message for any help.
Our customer support team will assist you within 12 hours.
www.instagram.com/wlo_wood/
https://www.facebook.com/wlowoods/
https://www.tiktok.com/@wlo_wood
https://pinterest.com/wlo_wood/
https://www.youtube.com/channel/UCdFZbOBWCCPrfWNB6BuLqHw
WLO Wood LLC 290 E McIntosh St Sanford NC 27330
+1 (919) 500 9049
www.wlowood.com
support@wlowood.com
EXCHANGES & RETURNS
WLO®️ Wood has a solution-oriented customer service structure. Our house rules
are predetermined in such situations. We work hard to satisfy our customers as
can be seen from our reviews. We are eager to offer the best solution in line
with our possibilities and strength. Based on our experience, the conditions
for exchanges and refunds are summarized in our FAQ page below.
What happens if the product arrived with damage?
WLO Wood will replace damaged parts free of charge immediately! Please provide
photos & order information to
support@wlowood.com.
What happens if the dog house product box contains missing or defective
parts?
WLO Wood will replace missing or defective parts free of charge
immediately! Please provide photos & order information to
support@wlowood.com.
What should I do if my order gets lost during the shipment?
Just let us know! We will try to resolve the problem by contacting the
shipping company immediately. If it’s not resolved within 10 business days, we
will offer you two options: full refund or resend the product.
I’m not sure if the product size or model is what I exactly want, what
should I do?
Informing us is enough! We share all of the detailed product dimensions and
color options in our listing images & descriptions. Because of our hygiene
rules, you can request exchange only if the box is not opened. You can return
the product to our warehouse by paying only the shipping cost (approximately
$39 to $89 depending on shipping weight/dimensions).
My dog damaged the house. Do you send the spare parts?
Damaged parts will be replaced from our warehouse with lower shipping charges.
Please provide photos & order information to
support@wlowood.com.
I broke the product while assembling. Do you send the spare parts?
Yes! WLO Wood’s responsibility continues until the product is completely
assembled at your house. We will immediately send the broken parts with lower
costs. (smaller parts will be charged only with shipping cost)
Can I add extra cushions or tents to my order?
Yes, just inform us! You can order extra parts on our website by adding them
to your cart. This will save you from paying extra shipping costs.
The product color did not match my furniture. Do you accept returns?
Unfortunately we cannot accept a refund caused by color differences unless
there is a very distinct color difference from the product images we listed.
We use professionally calibrated monitors to ensure that our wood colors match
the product images 98.4%. Detailed color options have been published in all
listings.
Also, you can check the images coming from our customers. Only in some cases
there may be some color shade difference due to the structure of wood and our
hand-made painting technique. As you would appreciate, it is almost impossible
for us to match the same shade of colors with all other furniture. Even the
different lighting in images can make the product color look completely
different.
My order is currently in shipping but I’d like to cancel it. Do you accept
returns?
Unfortunately we cannot accept free returns. You can return your order with a
domestic shipping fee ($39 to $89) after you have the package.
I have completed assembling my wooden dog house but I would like to return
it because it is bigger/smaller than I expected. Do you accept returns?
We expect you to make the right choice before purchasing, as we share detailed
measurements of all our products. We can send you a second dog house of the
right size at a special discount rate just for you. Due to our hygiene rules,
we cannot accept returns.
I have completed assembling my wooden dog house but I would like to return or
exchange it with another model I want. Due to our hygiene rules, we cannot
accept returns in this case. We expect you to contact us if you are unsure
before purchasing so that you can choose the right product with our
experience.
The product is not sturdy enough, my dog broke it and I would like to return
it. The sturdiness of our products has been tested many times before they are
put on the market. The materials we use meet all the robustness requirements
of a wooden crate/house. Our products have success stories that are evident in
the feedback from customers. In this case, we may think that there is a
problem caused by the mistakes in assembling or pet behaviors. Even if the
assembling is done correctly but the sturdiness does not meet your
expectations, we cannot make a refund.
The product is not beautiful / I don’t like it, can I return it?
We cannot accept returns as we expect you to evaluate this situation before
purchasing.
I completed assembling the product but some screws are loose and the product
is not sturdy enough. I would like to return it. All of our products are sent
disassembled. As stated in our instructions, correct installation is the
responsibility of our customers. We cannot accept returns due to installation
errors.
The paint and wood quality of the product is not as I expected. Can I
return it?
We provided the details of materials of our products through images and
product descriptions. For this reason, the expectations can vary at each
purchase. We cannot accept returns because we trust the quality of our
products. If there is a manufacturer defect, please contact customer support
service and we will send a replacement part.
My dog just managed to escape from the gap of the model I’ve chosen. Can I
return it?
We can solve the problem with the availability of extra parts. However, since
we cannot predict your dog’s behavior we expect you to choose a fully enclosed
model which will suit your dog. As we don’t sell used products due to our
hygiene rules, we cannot accept returns in this situation.
LICENSE
Unless otherwise stated, WLO Wood LLC and/or its licensors own the
intellectual property rights for all material on WLO Wood. All intellectual
property rights are reserved. You may access this from WLO Wood for your own
personal use subjected to restrictions set in these terms and conditions.
WLO Wood has the rights to use all kinds of contents such as product images,
video clips, reviews, promotional information etc. provided by customers.
These contents will be used for promotional or advertising purposes on social
media such as Instagram, Facebook, Pinterest, TikTok, Youtube and it can
generate WLO some income. WLO Wood customers have no right to claim any rights
on these contents or income.
You must not:
- Republish new and unboxed products from WLO Wood
- Sell, rent or sub-license material from WLO Wood
- Reproduce, duplicate or copy material from WLO Wood
- Redistribute content from WLO Wood
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. WLO Wood LLC does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of WLO Wood LLC, it’s agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, WLO Wood LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. WLO Wood LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity..
You hereby grant WLO Wood LLC a non-exclusive license to use, reproduce, edit
and publish all of your comments in any forms, formats or media.
Sincerely!
Documents / Resources
| WLO
Wood Lakota Elevated Solid Spruce Dog
House
[pdf] Instruction Manual
Lakota Elevated Solid Spruce, Dog House, Lakota Elevated Solid Spruce Dog
House, House
---|---
References
- (@wlo_wood) • Instagram photos and videos
- WIDEN YOUR PET'S WORLD – WLO Wood
- WIDEN YOUR PET'S WORLD – WLO Wood
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