MASTERBUILT Gravity Series Digital Charcoal BBQ Grill And Smoker User Guide

Table of Contents

Gravity Series Error Codes
This guide will help you troubleshoot any error codes that may be displayed on the controller.

It is normal to see the “V” and “R” code when you plug in your cooking device. This is not an error.
An alarm will sound when your meat probe reaches the set temperature. This is not an error.

MASTERBUILT Gravity Series Digital Charcoal BBQ Grill And
Smoker

Err1 = Temperature probe “open” / not connected

What happens:
Err1 is displayed on the controller
Alarm will sound continuously
Fan stops
No other functions work except POWER
What to do:
Make sure the temperature sensor plug is properly connected to the controller.
Remove the temperature sensor plug from the controller, wipe the plug with a clean rag, reconnect the plug.
Unplug the controller from the power supply, wait 10 seconds, reconnect.
Check the temperature sensor wire. Check if there are any bends / kinks / breaks / frays in the wire.
If problem is not resolved, a new Temperature Probe / Temperature Sensor is needed

MASTERBUILT Gravity Series Digital Charcoal BBQ Grill And Smoker - Fig
1

Err2 = Meat probe malfunction / failure

What happens:
Err2 is displayed on the controller
No alarm will sound
Fan still works
Grill operation is normal
What to do:
Update the App
Update the grill Firmware
Make sure the meat probe is plugged in correctly.
Unplug the controller from the power supply, wait 10 seconds, reconnect.
Check the meat probe wire for any bends / kinks / breaks / frays in the wire.
Plug the meat probe into a different port on the controller.
If the new port removes the Err2, the original jack is not functioning correctly, a new controller is needed.
Try all the ports on the controller, if none of the ports clear the problem, a new meat probe is needed.

Err3 = Grill overheated

What happens:
Err3 is displayed on the controller
Alarm will sound continuously
Fan stops
No other grill functions on the controller work except POWER
What to do:
If the grill is experiencing a flare up or fire, IMMEDIATELY turn OFF the unit, shut the lid and allow the flare up to extinguish itself.
If the flare up will not extinguish itself, use a Class B Fire Extinguisher
Update the App
Update the grill Firmware
Check to make sure the fan is operating under normal conditions. There is potential the fan has malfunctioned.
Allow the grill to cool down before restarting.

Err4 = Charcoal failed to ignite, after 10mins, grill temperature is still below 150F

What happens:
Err4 is displayed on the controller
Alarm will sound continuously
Fan still works
Grill operation is normal
What to do:
Check to make sure both slides were removed or opened.
Check to make sure the charcoal hopper is not low or empty.
Check that all doors and lids are closed on the grill.
Remove ash from charcoal grate:
Open lower hopper door and shake charcoal tray to remove ash buildup.
All existing ash needs to be removed before relighting charcoal to allow air flow.
Is your charcoal wet or moist, did it rain recently or is there high humidity in your area?
Try removing old charcoal that was left in the unit and refill with new, dry charcoal.
Check that your fan is working. If fan is not on, a new fan may be needed, contact customer service.

MASTERBUILT Gravity Series Digital Charcoal BBQ Grill And Smoker - Fig
2

Err5 = Meat probe temperature is greater than 300F

What happens:
Err5 is displayed on the controller
Alarm will sound continuously
Fan still works
Grill operation is normal
What to do:
Remove the meat probe from the grill, unplug it from the controller and allow it to cool
Try the failed meat probe again after it cools, if the error persists, a new meat probe is needed.

“HOPR” or “CLOSE HOPPER / ASH DOOR” are Displayed on controller