GARETT Kids Sun Pro 4G Smartwatch User Manual

GARETT Kids Sun Pro 4G Smartwatch

SAFETY ISSUES

Please read this manual carefully before use and keep it for future reference. The manufacturer shall bear no liability for any damage/injuries caused by improper use. Depending on the smartwatch batch, certain functions may differ from the functions described in this user manual.

• Using this device near medical devices may disrupt their operation. Users should pay particular attention when using the smartwatch near medical devices such as pacemakers, hearing aids, and other electronic medical devices.
• Do not dispose of the device in fire. There is a risk of the batteries exploding and the resulting threat to life and health.
• Protect the device from heat sources and direct sunlight.
• Do not store the device in damp places or at high temperatures, as this may cause electric shock or fire.
• The device is not resistant to prolonged immersion in water.
• Do not swim or dive while wearing the device.
• In case of damage/failure, please stop using the product and contact the Garett service centre. Attempting to repair it yourself may damage the device and void the warranty.
• Clean the device only with a soft, slightly damp cloth. Do not use strong detergents or any other stimulants to clean the product.

Do not swim while wearing the device. The IP67 standard does not guarantee that the smartwatch will be waterproof while swimming. The forces acting on the device while swimming may cause it to become unsealed and damaged.

PRODUCT DESCRIPTION

1. Touchscreen display
2. Nano SIM card slot
3. Touch back button
4. Photo/video camera
5. Torch
6. Measuring sensor set
7. Function button (On/Off/Wake/Lock screen/SOS)
8. Magnetic charging port
9. Interchangeable strap

INSTALLATION

Put the watch on your wrist and adjust the strap length so that the device strap is not too loose.

NANO SIM CARD REQUIREMENTS

1. First, remove the screws securing the Nano SIM(2) card port cover located on the left side of the watch.
2. Remove the cap and then place the card in the port, inserting it according to the illustrative diagram in the picture, i.e., with the card chip towards the display and the notched corner of the card towards the slot.
3. A properly installed SIM card will make a distinctive “click” sound. Gently push it towards the slot to remove the card until you hear a “click”. The mechanism will automatically eject the SIM card.
4. Replace and screw on the cover, taking care to ensure the correct fit and location.

OPERATION

• Turning on/off
  Press and hold the function key(7) for approximately 3 seconds to start the device. To switch it off, go to Settings>Off. If the smartwatch does not start, try charging it.

• After starting
  The smartwatch is operated via the screen and a touch button, as well as a function button.

• Changing the watch face
  Touch and hold the home screen to display the smartwatch face change menu. Swipe right/left to select the face, and then click anywhere on the screen to confirm your selection.

• Navigation

  • Swipe right on the home screen to access the main menu. Touch the screen to enter the selected function. After entering a function, swiping to the right or tapping the touch return key(3) allows you to return to the previous screen while pressing the function key(7) takes you to the main screen.

  • Swipe left on the home screen to access the App Market, a menu for installing additional apps on your smartwatch.

  • Swipe down on the home screen or the menu to access the settings bar. Allows you to view selected functions of the smartwatch, and if you swipe to the right, view recent notifications.

  • Swipe up on the home screen or menu to access the settings menu. Allows you to view and quickly change selected smartwatch functions.

CHARGING

1. The smartwatch charges using the magnetic cable included with the device.
2. Attach the end of the magnetic cable so that the contacts of the watch touch the contacts of the charging cable. Then connect the other end of the cable to the USB port of a computer or a USB power adapter. When it is connected properly, the charging animation will appear on the watch screen.

If there is no animation, make sure the watch is connected correctly. When the battery has completely run out, the animation may take 10-20 minutes to appear. It is recommended to charge your smartwatch for about 2 hours before turning it on for the first time.
The charging voltage should not exceed 5V.
The recommended maximum charging current is 1A.

INITIAL START-UP

1. When the Nano SIM card is installed correctly in the watch and meets all the requirements described above, start the device by pressing and holding the function button(7) for approximately 3 seconds.

2. After starting the watch, the home screen will appear, displaying the time and date. Swiping down on the main screen or menu will display: the internet connection, GSM coverage, WiFi signal, and battery level.

3. Wait until you see GSM coverage (icon – ) and internet connection (highlighted icon – ) They are necessary for further configuration of the device. After a minute, and if these values do not appear, make sure that the SIM card meets all the requirements described above and that the watch is in a place where it can establish network contact. You should also turn off (Settings>Turn off) and restart the watch. If you have GSM coverage and still no internet connection is available (no icon illuminated), this could mean that the APN is not configured correctly, which is done through the watch settings, described further in the TROUBLESHOOTING section.

4. When the internet connection is active, proceed to the next step, i.e. installing the Garett Tracker app on your phone. The main menu of the smartwatch is described later in the manual. The device will be fully functional after registration and configuration of the watch via the Garett Tracker app.

Video tutorial – Garett Tracker

How do you use the Garett Tracker app?
If you want to learn more about configuring the device via the Garett Tracker app, we recommend checking out this video – scan the QR code or use the link.

https://youtu.be/1VJjvs1raaA

INSTALLING THE GARETT TRACKER APP

The smartwatch works with your smartphone using the Garett Tracker app. Before use, you must first download the app from the Google Play Store or the AppStore and install it on your phone. You can find the app by entering the name “Garett Tracker” in the store search engine or scanning the corresponding QR code provided below.
Please remember to grant the app the required consent and permission before registration to work correctly. If you refuse, selected functions of the app may not work properly or will be unavailable.

REGISTERING IN THE APP

1. Launch the Garett Tracker app.

2. When you launch the app, you’ll see a login screen where you can log in to your account (if you’ve already created one), register a new account, or change the app’s language.

3. T o register a new account, click Registration.

4. In the first field, enter your e-mail address that will serve as your login to the app.

5. Then enter the verification code from the image generated on the right.

6. In the last field, enter your password which, together with the e-mail address, will be used to log in to the app. The password may consist of 6-12 characters. Polish characters and special characters are not allowed.

7. .After filling in all the details, click Registration.

8. Then press the Add Device button to add the watch to the previously created account.

9. On the next screen, scan the QR code using the button from the sticker on the back of the watch (REG CODE) or in the watch settings. The code can be also entered manually.

10. Enter the device name, and it will be displayed as the name of the device associated with your account.

11. Th e next step is to choose your relationship with the user of the smartwatch.

12. Operation enter the phone number of the device, which will facilitate communication.

13. After filling in all the details, click OK, and the device and Garett Tracker app will be fully functional.

In the event of any problems with registration of the device, please contact our Technical Support Department: serwis@garett.pl

GARETT TRACKER APP

After completing the registration and adding the device, the home screen of the app will be displayed, showing the map with the last watch location. The bubble over the pin specifying the location displays the source of location data (GPS/LBS/WiFi), address, time of the last location and watch battery level.

To ensure the most accurate location, the smartwatch must be in an open area, in order to have an accurate and stable GPS signal. When there is no GPS signal, e.g. because it is inside a building, the location is determined based on the nearest mobile network transmitter. In this case, the indicated position of the device may differ from its physical location.

• Chat: The ability to send short voice messages (max. 15 seconds), short text messages (max. 30 characters) and photos to the watch
• GEO-fence: This function lets you define the area in which the watch user may move around. The app will inform you when the user crosses the geofence.

NOTE: When using any function of the Garett Tracker app or trying to configure the settings, the following message may appear: “The device is offline”. This means that the smartwatch has no active internet connection or is out of network range. Check whether your SIM card is properly installed and meets all the requirements described earlier in the manual. If the SIM card is properly installed and meets the criteria described, the lack of signal may be due to an incorrect APN configuration. The way to get the proper APN configuration is described later in the manual in the TROUBLESHOOTING section.

• Locate: Clicking on this icon refreshes the data on the current location of the watch.

• History: Displays the route travelled by the user of the watch from the previous days.

• Pop-up menu: The ability to display and configure selected watch functions:

  • Whitelist: Incoming call filtering – it means that only the numbers on the Whitelist and that have been previously saved in the phone book will be able to get through to the watch.
  • Timetable: Configure the timetable that can be displayed on the watch under Learning>Timetable.
  • Remote camera: Take a photo using the watch camera and send it to the app.
  • Activity: Configuration and display of the activities performed by the watch user, up to several days back.
  • Video chat: The ability to make video calls between the administrator and the associated watch.
  • Due to the large amount of data transmitted during a video call, a high-bandwidth internet connection is required. LTE connection is recommended. In locations with poor mobile network coverage, such as areas outside cities or towns, shopping malls or underground car parks, making video calls may not be possible, or the calls may be of poor quality with interruptions in video transmission.
  • Device lock The ability to restrict the functionalities of the watch to SOS calls only.
  • Alarms: View and configure the alarms active on the device (max. 3).
  •  Notifications: History of recent notifications, e.g. SOS calls, low battery.
  • Rewards: Reward system – each reward is one heart. The total number of rewards is displayed on the home screen of the watch.

• Personal details: The ability to display and configure the user details:

  • Profile: Configure the personal details of the account administrator.
  • Device list: The ability to display and add/edit associated devices. By clicking on a device name, you can change its details. The Switch option allows you to switch the active device, i.e. the one being currently tracked. To remove a watch from the list, select Edit>Delete.
  • Change password: Change the password used in the app.
  • Log out: Log out of the app.

• Change map view: The ability to change the map style.

  • Phone location: Indicates the current location of the phone on which the app is launched.
  • Device location: Indicates on the map the location of all associated devices in the app.
  • Switch: Quickly switch between associated devices.

• Settings: The ability to display and configure the functions:

  • SOS numbers: Configure SOS numbers (max. 3). Pressing and holding the SOS button on the watch will call the first number. If the call is unsuccessful, the watch will automatically dial the second and then the third number. If the SOS call is answered by the voicemail active on one of the SOS numbers, it will not be redirected to the next number. The SOS function is active only when the watch is within range of the network, has an internet connection, and the account is sufficiently topped up.

• Night-time battery saving mode: Ability to activate/deactivate the battery saving mode, which limits the network functions of the watch between 22:00 and 6:00 (extends the operating time of the watch).

  • SMS messages: The ability to read SMS messages sent to the number on the watch.
  • Body temperature: Ability to perform a remote temperature measurement (automatic or unitary – at a set time), display the measurement history or change the temperature unit. Additionally, the administrator will receive an SMS message when the measured temperature value exceeds the set range with the SMS notification function.
  • Operating modes: Select the refresh frequency of the watch location:
  • Tracking mode – refreshing every 1 minute (shortens the running time of the watch),
  • Normal mode – refresh every 10 minutes,
  • Battery saving mode – refreshes every hour,
  • Sleep mode – manual positioning.

• SMS notifications: On/Off and configuration of SMS notifications to the specified phone number.

  • Family members: List of administrators who can manage the watch.
  • Phone book: The ability to add contacts, which will be displayed in the phone book of the watch.
  • Wi-Fi settings: Configure the Wi-Fi network that the watch connects to automatically, without entering a password.
  • Time zone: Configure the time zone of the watch (PL: East: GMT +1:00).

• Language: The option to change the language of the smartwatch.

• Management:

  •  Numeric keypad: Enable/disable the numeric keypad function on the watch. Turning on this function allows the watch user to dial and make a call to any number (including those not entered in the phone book). If you do not want the watch user to be able to contact numbers not entered in the phone book, turn this function off.
  •  GPS positioning: Option to enable/disable the watch’s positioning function via GPS.

• Power plan: Schedule your watch to turn on or off.

• LBS: The ability to turn on/off the tracking function of the watch based on the nearest mobile network transmitter, in the event that the watch loses GPS signal.

• Watch finder: The ability to search for your watch – this function triggers an audible alarm.

• Turn off watch: Turn off the watch remotely.

• Restart watch: Restart the smartwatch.

• Restore factory settings: The ability to reset the watch to factory settings.

• Delete account: Send a request to delete the account from the app server. The account should be deleted within one hour.

• Log out: Log out of the app.

Depending on your device model, the above-described functions of the Garett Tracker application may vary. In case of any problems, don’t hesitate to contact our Technical Support Department: serwis@garett.pl

MAIN MENU

• Phone: Numeric keypad function. Allows you to dial any number (even outside the phonebook) using the keypad and make a call – button . The Phone function can be deactivated via the Garett Tracker application under Management>Numeric keypad.

• Contacts: Phonebook function. View contacts previously saved via the Garett Tracker application. Select a number from the list or click , to enter the number and start a call. You can terminate the call by pressing the red phone icon or the function button(7). Incoming calls are answered with the green phone icon and similarly rejected with the red or the function key. Activating the numerical keypad during the call is possible by clicking on .

• Settings:

  •  Mobile networks: Configure network settings (VoLTE, APN, data roaming),
  •  WiFi: WiFi settings,
  • Bluetooth: Bluetooth settings (Bluetooth headphones can be paired),
  • Lock: Smartwatch lock settings,
  • Volume: Adjust the volume of the watch (multimedia, alarm clock, ringtone),
  • Ringtone: Ringtone settings for notifications and incoming calls,
  • Brightness: Adjusts the brightness level of the display,
  • Torch: Torch function in the watch,
  • Menu style: Change the style of the main menu,
  • Theme: Change the theme (background) of the main menu,
  • Sleep: Configuration of screen blanking time (from 5 seconds to 30 minutes),
  • Restart: Restart your watch,
  • Turn off: Turn off the device,
  • Tools: Additional functions for managing the device memory (clearing and viewing data on the watch),
  •  More: Device information (water removal, device information, SIM lock settings, date/time and language settings).

• SMS: SMS function. Allows you to send/receive SMS messages. Tap , to start creating a new message. Enter your phone number or click and select a previously saved contact from the Garett Tracker application in the first field. In the second field, enter the content of the message you want to forward. Press the return touch button(3) to exit the keyboard view when finished. Click  in the list view as soon as you select the SMS function.

• Chat: Voice/text messaging function. Displays recent voice notes and recent text messages sent from the Garett Tracker app to the watch. It is possible to send a voice message from the watch. To send a voice memo, press and hold while dictating a message (max. 15 seconds). Release the button to send the message to the watch administrator. It will appear in the Garett Tracker app under the Chat tab. Using the button, the user can send:

  • emoticon,
  • photo taken with camera,
  •  photo selected from the watch gallery. Clicking will start a video call.

• Call history: Call history function. The possibility of displaying the exact date and time of the last voice calls.

• Video call: Video calls function. Possibility of making video calls between the administrator and the associated watch. Group chat also available. Select a person and confirm the call to start. You can terminate the call by pressing the red phone icon or the function button(7). Incoming calls are answered with the green phone icon and similarly rejected with the red or the function key. Due to the large amount of data transferred during a video call, a high-speed internet connection is required, so an LTE or WiFi connection is recommended. For locations with poor mobile network coverage, such as out-of-town areas, shopping malls or underground car parks, it may not be possible to make a video call or it will be of poor quality with interruptions in video transmission.

• Camera: Camera function. Take photos with the watch’s built-in camera. To take a photo, click . The photo will be saved in the device’s gallery. It is possible to send a photo to the watch administrator from the Smartwatch Gallery – click , then select a photo from the gallery and hold it down to send. It will appear in the Garett Tracker app under the Remote Camera tab.

• Gallery: The watch’s gallery function. Possibility of viewing, deleting
  and sending photos. To delete, press . To send, press and hold the
  photo, then give permission for the photo to be transferred. It will
  appear in the Garett Tracker app under the Remote Camera tab.

  •  Learning: Game: A simple math’s game.
  • Timetable: Ability to view a pre-configured timetable in the Garett Tracker app.

• Pedometer: Pedometer function. Displays the number of steps you have taken. Option to enable/disable this function in the Garett Tracker app under Activity>Pedometer>Measurement.

• App Store: Ability to install additional features on the watch.

• QR Code: Displays the REG CODE and QR code to download the Garett Tracker app.

• Alarm: Possibility of viewing a pre-configured alarm clock in the Garett Tracker app.

• Stopwatch: Stopwatch function.

• Lock:

  • Screen lock: Possibility of adding a PIN code or password as a screen lock. Enter your PIN/password, repeat it, and then confirm to add a new lock. The entered data will be required each time you try to unlock your watch. This function protects against unauthorized access to the smartwatch – Level I.
  • Face Unlock: Face unlock function + PIN/password. Enter the PIN/password to activate the function, repeat and confirm. Then scan your face in the add face menu (it appears automatically after entering and confirming your PIN/password). Hold the watch in front of your face and move it according to the messages displayed on the smartwatch until the scanning is complete (100%). The image of the scanned face will be used to unlock the screen. This function protects against unauthorized access to the smartwatch – Level II.
  • Face Unlock can be enhanced with an additional feature – Eye Unlock. It is an unlocking function using a single eye blink. It prevents unlocking using e.g. a photo. To activate the feature, go to Face Unlock settings and select Eye Unlock (no need to scan your face again). Once approved, unlocking the screen using your face will only be possible after blinking your eyes. This function protects against unauthorized access to the smartwatch – Level III.

• Music: Music player function. Controlled: – Start/Stop, – Next,

  • Back. Press to display a list of all songs. Using , you can perform the following actions:
  • Share: Send a song to another device using a Bluetooth connection,
  • Set as ringer: Set the song as the incoming call sound,
  • Delete: Deletes the selected song,
  •  Repeat: Loop playback of one or more songs,
  • Random: Play all songs on the smartwatch randomly.

• Video: Watch video gallery function. Possibility of viewing deleting and uploading videos. Select a video to start playing. Click , to send to the watch administrator, click , to send via Bluetooth.

• Dictaphone: Voice recorder function. Press to start recording, then , to pause or stop.

• Camcorder: Camera function. Record video with the watch’s built-in camera. To start recording, click . The video will be saved in the device gallery (Video).

• Thermometer: Thermometer function. Allows you to take temperature measurements, change the unit and view recent measurements. Two modes are available:

  • Wrist: Click Start to start a quick measurement of your current body temperature. When the measurement is complete, you will hear a beep; the result will be displayed on the watch screen (also available under the History button) and saved in the Garett Tracker app under Settings>Body Temperature.
  • Real-time measurement: Automatic continuous measurement function. The temperature reading will change constantly depending on the temperature of the measured objects. Click Reset to reset the results or Exit to exit. The measurement results are not stored in the watch memory or transferred to the Garett Tracker application.

• Health: Function for measuring health parameters (Pulse, Blood Pressure, Blood Oxygen). Click START to begin the measurement. The values for all 3 health functions are measured simultaneously. The result will be displayed on the watch screen and stored in the Garett Tracker app under Activity>Blood Pressure/Pulse when the measurement is complete.

Depending on the software version of your device, the smartwatch functions described above may vary. In the event of any problems, don’t hesitate to contact our Technical Support Department: serwis@garett.pl

TROUBLESHOOTING

1. The device does not turn on:
   • Connect the device to a wall charger for approx. 2 hours,
   • Check whether the charging cable and charger are working,
   • Check whether the device is properly connected.
2. No GSM signal (icon – ):
   •  Check whether the SIM card format is correct,
   • Check whether the SIM card is inserted properly in the slot (as specified at the beginning of the manual),
   • Check whether the SIM card meets all the requirements (described at the beginning of the manual).
   • Turn the device off and on again,
   • Check whether the watch works with another SIM card.
3. No internet connection (no icon – or the following message in the Garett Tracker app: “The device is offline”):
   • Check whether the SIM card meets all the requirements (described at the beginning of the manual).
   • Enter the APN configuration:
   • Send a text message from any mobile phone to the number on the watch (the SIM card must be inserted and the watch must be on; the message is case-sensitive): Content of the first text message: pw,123456,ts#
     After a while, you should receive a response to your phone containing detailed information about the watch, i.e. the software version, ID, IMEI, IP address and other information. For the watch to work properly, the ip_url
     field must contain: ip_url:52.28.132.157; port:8001;

If the ip_url field differs from the example provided, please contact our Technical Support Department: serwis@garett.pl
Once you have received the correct answer, move on to APN settings:

• Step 1: Go to APN settings:
  Settings > Mobile networks > APN

• Step 2: Once in the APN settings, select the first item described as internet and then the Edit option.

• Step 3: By selecting Edit on the watch screen, you will see a list of the device’s APN settings. Depending on the operator of the SIM card in the watch, set them according to the instructions below (the change applies only to the values described below, the others unchanged):
  Operator| APN| Name| Password
  ---|---|---|---
  | internet| leave ‘not set’| leave ‘not set’
  | virgin-internet| leave ‘not set’| leave ‘not set’
  | plus| leave ‘not set’| leave ‘not set’
  | internet| internet| internet

• Step 4: In order to approve the changes, complete the APN configuration by clicking on the word Options in the left bottom corner and then on the bottom panel on the Save icon.

4. Inaccurate GPS location:
   • Check whether the watch has a GPS signal (icon – ),
   • The watch must be in an open area (if the watch loses GPS signal, e.g. because it is inside a building, the location is determined based on the nearest mobile network transmitter).
5. Calling the watch is impossible – busy signal or user unavailable:
   • Check whether the number you are calling from is topped up,
   • Check that neither your number nor the number on the watch is blocked or restricted,
   • Check whether the Whitelist option is turned on (if your number is not saved in the phone book and the Whitelist is on, the watch will reject the call).
6. Calling from the watch is impossible:
   • Check whether the watch has a GSM signal (icon – ),
   •  Check whether the SIM card meets all the requirements (described at the beginning of the manual).
   • Check that the numeric keypad function is turned on or that there are contacts saved in the phone book of the watch.
7. During calls, you cannot hear the other person in the smartwatch speaker:
   •  Check that the speaker on the watch has not been muted (you can adjust the sound volume in the watch settings).
8. Short battery life:
   • Check that the watch charging time was not too short (the recommended charging time is approx. 2 hours),
   • Check the current operating mode on the device (Normal modern Battery saving mode are the recommended options).

In the event of any problems with using the device, we encourage you to visit the Technical Support section on our website (scan the QR code/use the link) or contact the Technical Support Department: serwis@garett.pl

TECHNICAL SPECIFICATIONS

• GSM module: 2G / 3G / 4G
• Processor: SL8521E
• Battery: 800 mAh
• Display: IPS 1,3
• Face dimensions: 47 x 41 x 15,7 mm
• Water resistance: IP67
• Dedicated app: Garett Tracker
• Warranty: 24 months Interchangeable strap
• Weight: max. 58 g

More information about this device is available at www.garett.pl. Visit our website to see more products and accessories.

WARRANTY/CLAIMS

The product is covered by a 24-month manufacturer’s warranty. The warranty does not cover: defects and damage caused by the user or as a result of improper use (misuse), mechanical damage and damage resulting from using accessories and/or consumables other than those provided with the device. When lodging a complaint, fill in the warranty card supplied with the device and send the device accompanied with proof of purchase to the address of the service centre provided on the warranty card. Contact details are available on the website: www.garett.eu

Manufacturer:
GARETT sp. z o.o.
Targowa 18/1413
25 – 520 Kielce
www.garett.eu

As indicated by the marking on the product or in the related content, the device should not be disposed of with other household waste after the end of its service life. To avoid harm to the environment and human health as a result of uncontrolled waste disposal, please separate the product from other types of waste and recycle responsibly in order to promote reuse of material resources as a regular practice. For information about where and how to recycle this product in a way that is safe for the environment, household users should contact the retail outlet at which they purchased the product, or local authorities. Business users should contact their supplier and check the terms of the purchase agreement. Do not dispose of the product with other commercial waste.

www.garett.eu

References

• Smartwach - Garett Electronics
• Sprzedaż smartwatchy, produktów beauty, gogle VR, zegarek smartwach, GPS dla dzieci, damski, męski - Garett Electronics
• Pomoc techniczna - Garett Electronics

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