VIVO Black 2 Tier 48Inch X 24Inch Mobile Electric Desk Controller Instruction Manual
- June 3, 2024
- Vivo
Table of Contents
Black 2 Tier 48Inch X 24Inch Mobile Electric Desk Controller
Instruction Manual
SKU: DESK-E-Y48SB Controller
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https://vivo-us.com/products/desk-e-y48sb
GET IN TOUCH
Monday-Friday from 7:00am-7:00pm CST
**help@vivo-us.com
www.vivo-us.com
309-278-5303**
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WARNING!
If you do not understand these directions, or if you have any doubts about the
safety of the installation, please call a qualified technician. Check
carefully to make sure there are no missing or defective parts. Improper
installation may cause damage or serious injury. Do not use this product for
any purpose that is not explicitly specified in this manual and do not exceed
weight capacity.
We cannot be liable for damage or injury caused by improper mounting,
incorrect assembly, or inappropriate use.
ELECTRICAL SAFETY INSTRUCTIONS
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.
- DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
- DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
- NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
- NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
- ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
- OUTDOOR USE IS PROHIBITED.
OPERATING CONTROL PANEL
OPERATING INSTRUCTIONS: When the system is powered on, you will hear a
beep and the existing desktop height will be displayed on the control panel.
You must follow the Reset Mode instructions prior to first use!
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Reset Mode
Unplug the power cable and hold the down button for 30 seconds. Plug the power
cable back in. Hold the down button for 10 seconds, or until the desk desk
lowers a bit more, then raises slightly. The control panel should then display
the current height, and is now ready for use.
Memory Mode
To store a certain height in the controller’s memory, first press “S”. Now
press “1”, “2” or “3” to store the current height in memory. Each number can
store a different height. Once in memory, you can recall any of the three
height settings by pressing the corresponding button.
Control Panel Lock
The control panel can be locked to prevent accidental activation.
To Lock: Press and hold the up and down buttons at the same time for five
seconds until the display reads “Loc”.
To Unlock: Press and hold the up and down buttons at the same time for
five seconds until the display changes from “Loc” to the current height.
TROUBLESHOOTING
| CODE | DESCRIPTION | RESOLUTION |
|---|---|---|
| SC0 | Abnormal Standby Current | Power on again. If code persists, replace |
Control Box.
SC1| Abnormal Power Supply Board| Power on again. If code persists, replace
Control Box.
SC2| Abnormal Memory| Power on again. If code persists, replace Control Box.
SC3| Abnormal Sensor| Power on again. If code persists, replace Control Box.
R-2| Collision Protection by Sensor| The desktop will stop and retract 2″
(5cm).
R-3| Unsynchronized Legs| Perform reset procedure.
HOT| Overheated| Let the desk rest for 18 minutes.
R-5| Communication Failure| Check connection between panel and control unit.
R-6| Abnormal Voltage| Power on again. If code persists, replace Control Box.
R-8| Mechanical Failure| Perform reset procedure. If code persits, replace
leg.
RST| Reset Not Completed| Perform reset procedure.
EX0| Short Circuit| Power on again. If code persists, replace Control Box.
EX1| Overload| Reduce the load on desk.
EX2| Motor Open Phase| Perform reset procedure. If code persits, replace leg.
EX3| Wrong Running Direction| Perform reset procedure. If code persits,
replace leg.
EX4| Collision Protection| The desktop will stop and retract 2″ (5cm).
EX5| Motor Stalling| Perform reset procedure. If code persits, replace leg.
EX6| Disconnections of Motor Cable| Check connection between leg and control
unit.
NOTE: The “X” represents the leg. 1 = first leg, 2 = second leg.
CAUTION!
Keep monitor and laptop base fully on
the desktop.| Follow the cable routing instructions to avoid the potential to
pinch cables.| Leave enough slack in cable to allow for full range of vertical
motion (15”/38 cm).| Raise desktop slowly to keep items stable.
Failure to follow these instructions may result in property damage and/or personal injury.
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LAST UPDATED: 05/25/2022
REV1 Open Monday – Friday 7:00am – 7:00pm CST,
our dedicated support team can offer immediate assistance with rapid response
times. If any parts are received damaged or defective, please contact us. We
are happy to replace parts to ensure you have a fully functioning product.
309-278-5303| AVG. RESOLUTION TIME
(within office hrs): 5M 4S
---|---
www.vivo-us.com
Chat live with an agent!| AVG. RESOLUTION TIME (within office hrs): < 15 M
****help@vivo-us.com| AVG. RESPONSE TIME (within
office hrs): 1HR 8M
– 23% within < 15m
– 38% within < 30m
– 61% within < 1hr
– 83% within < 2hr
– 92% within < 3hr
FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT:
www.vivo-us.com
References
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- Two Tier 48" x 24" Mobile Electric Storage Desk – VIVO - desk solutions, screen mounting, and more
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