myQ X Sharp MX-C428P 40ppm Colour Printer User Guide

MyQ Sharp Luna Embedded March/2024
Revision 2

MyQ Sharp Luna Embedded Terminal 8.1
The MyQ Sharp Luna Embedded terminal is a web-based embedded terminal. No applications are running directly on the printing device; all files are saved in the MyQ directory and the device exchanges data with MyQ via the HTTP protocol.

Supported Printing Devices

Some models are not certified yet. A list of certified models can be found in Certified Devices on the MyQ Community portal. If the requested device is not on the certified devices list but it is in the table below, please create a Device certification request.

Supported Card Readers

Indala,…).
MyQ-20-TR462U| Elatec| Dual reader with advanced formats (HID Prox, Cotag, Indala,…).
MyQ-20-TR470U| Elatec| Dual reader with standard HF and LF formats, Legic Prime
MyQ-20-TR480U| Elatec| Dual reader with standard HF and LF formats, BLE
MyQ-20-TR520U| HID| HF reader with advanced formats (Mifare, ISO14443, ISO15693, iClass, Seos).
MyQ-20-TR530U| HID| Dual reader with advanced formats (HID prox, Indala, iClass, Seos), BLE, compact case.
MyQ-20-TR540U| HID| Dual reader with advanced formats (HID prox, Indala, iClass, Seos).
MyQ-20-TR541U| HID| Dual reader with advanced formats (HID prox, Indala, iClass, Seos), BLE.
MyQ-20-TR640U| RFIDeas| Dual reader with standard HF and LF formats.
MyQ-20-TR643U| RFIDeas| Dual reader with standard HF and LF formats, compact case.
MyQ-20-TR660U| RFIDeas| Dual reader with standard HF and LF formats, BLE.
MyQ-20-TR690U| RFIDeas| Magstripe reader.
SONY RC-S380/s| Sony| Read/Write capability with FeliCa card/FeliCa- compatible devices and ISO/IEC 14443 Type A/ Type B cards.
Inepro Omni reader – 1DA6 0110| Inepro| RFID reader that supports all card technologies in both the 13,56 MHz and the 125 kHz range.
WAVE ID®Plus/ PcProx Plus (09D8 0410)| RFIDeas| A dual-frequency card reader.
WAVE ID® SP Plus/PcProx Plus SP| RFIDeas| A dual-frequency card reader.
PcSwipe (0C27 1000)| RFIDeas| A magnetic stripe card reader.

**** For further information about supported card readers, contact MyQ support.

Installation

3.1 Requirements
The proper function of the MyQ Sharp Luna embedded terminal depends on the below:

• NET 4.7.2 or newer, or .netcore 2.1 needs to be installed on the MyQ Print server.
• The administrator’s password has to be set on the printing device.
• The IP or Hostname of the printing device has to be valid.
• The correct time and date must be set on the printing device to avoid issues with the Scan to Me functionality.
• MyQ Sharp Luna Embedded terminal 8.1 is supported on MyQ Print Server 8.2 patch 40+, 10.1 patch 6+ and 10.2 RC4+.

The easiest way to install the MyQ Sharp Luna Embedded terminal is via remote installation from the MyQ Web administrator interface. This method is very simple, and it is preferable, especially when you need to install the terminal on a large number of printing devices, since you can install multiple devices in a batch.
You do this by creating separate printer discoveries and adding a configuration profile to any one of them. At the same time, you can assign the discovered printers to a group and/or queue. Another possibility is to create a remote installation for just one printer and place it in a direct queue.
Before the installation, make sure that the server hostname/IP address in MyQ, Settings, Network is correct. If it’s not, which could happen after a license update or upgrade, the remote setup will fail.

3.2 Remote installation via Printer Discovery

1. Follow the instructions in the MyQ Print Server guide to create and configure a Printer Discovery.
2. Then, create a configuration profile to attach to your Printer Discovery.
3. The Sharp Luna section is displayed when the Sharp Luna terminal package is installed on the MyQ server. Applying the changes in the Sharp Luna section on the terminal requires a force remote configuration of the device.
   • It is possible to change the Terminal screen displayed after login. The available options are Top menu and My Jobs.
   • If the Top menu option is set, the Top menu is displayed after login.
   • If the My Jobs option is set, My Jobs is immediately opened after login if at least 1 job is available in the Ready tab in My Jobs. If there are no jobs in My Jobs, the Top menu is displayed.

3.3 Changing login methods
If you want to change login methods after the installation, you need to edit the configuration profile and reactivate your printer(s).
You can choose between two types of login: simple login and two-step authentication.
With the simple login option, you can select up to three methods of login.
With the two-step authentication, you can select a combination of the login methods.
To change the login type:

1. In the MyQ Web administrator interface, go to MyQ, Settings, Configuration Profiles.
2. Select the profile you want to change and click Edit on the main ribbon (or right-click and Edit, or double-click). Choose the login method in the pane to the right.
3. Click Save. A pop-up window tells you that you need to activate the printers again.
4. Click OK if you want to re-activate all the printers connected to this profile, or click Skip if you only want to change the settings for specific printers.
5. If you chose to skip, go to MyQ, Printers to open the Printers overview. Select the printer(s) to change, right-click and select Activate.
6. Restart the printing device(s).

3.4 Selecting languages
The language selected as the default one on the MyQ server is also used on all the embedded terminals. You can change the language that will be used on individual user sessions on the terminals.
The default language:
The default language of the terminal is the default language set on the General settings tab. For more information, see General Settings in the MyQ Print Server guide.
The user’s language:
You can set different languages for users by editing their properties panels on the Users main tab. These languages are then used on their user sessions on the embedded terminal. For more information, see Editing user accounts in the MyQ Print Server guide.

3.5 Accessing the Terminal via the MyQ Mobile App
You can enable the printing device management via a mobile application, in MyQ (MyQ, Settings, Mobile Application) and users will be able to unlock terminals and release their print jobs on printing devices via the MyQ mobile application. The easiest way to log in to the terminal using the mobile application is to scan the QR code displayed on the embedded touch panel.
While the feature is enabled, two small icons are displayed at the top-right corner of the embedded terminal login screen: a keyboard icon and a QR code icon. By tapping the two icons, users can switch between the software keyboard and the QR code.
The QR code includes all the necessary information to identify the printing device and the MyQ server where the device is connected to.
The MyQ mobile application is available for free, both for mobile phones with Android and iOS.
**** If the Sharp Luna web service is restarted on a device without an HDD, the QR code is not immediately displayed; it is displayed after a few seconds.

3.6 Update and Uninstallation
Updating the terminal
Updating the terminal is done on the MyQ web administrator interface. (MyQ Server 8.2 patch 6 or higher is required).
** Check Terminal packages in the MyQ Print Server guide for further details.
Uninstalling the terminal**
MyQ embedded terminals can be remotely uninstalled on the MyQ web administrator interface.

• Go to MyQ, Settings, Configuration Profiles.
• Choose the profile and click Edit (or double-click, or right click and Edit).
• The properties panel opens on the right side. In the General tab, under Terminal, change the Terminal type to No Terminal.
• Click Save.

Licenses

The total number of embedded terminals that can run at the same time is equal to the number allowed by the embedded terminal licenses. If the number of embedded licenses at the server is exhausted, the terminal is deactivated. As a result, users cannot log in to this terminal.
To regain access to the terminal, you can add a new license or deactivate one of the currently activated terminals and then, reactivate the printing device on the MyQ Web administrator interface.
** For information on how to add embedded terminal licenses, activate them, and  extend the software assurance period, see Licenses **in the MyQ Print Server guide.

Personalization

On the Personalization settings tab in the MyQ Web administrator interface, under Terminal personalization, you can customize the overall appearance of the Embedded terminal.
By a few simple steps, you can upload your personal logo or change the color and graphical design of the terminal’s actions by importing themes.
If the Sharp Luna web service is restarted on a device without an HDD, the custom logo is not immediately displayed; It is displayed after a few seconds.
Check the MyQ Print Server guide for Personalization Settings.

Terminal Actions

This topic discusses basic features of the terminal called actions and can be accessed from action nodes on the terminal.
The default terminal actions are:

• Print All
• My Jobs
• Unlock Panel
• ID Card Registration (only visible if ID Card is selected as a login method)

** For information related to terminal action nodes management, check [Terminal Actions Settings](https://docs.myq-solution.com/en/print- server/10.1/terminal-actions-settings) on the MyQ Print Server guide.
6.1 Print All
This action prints all jobs that are waiting in queue in the Ready and Paused states, including jobs delegated by other users.
6.1.1 Print all jobs after logging in**
As an alternative to the Print All terminal action, you can use the Print all jobs after logging in feature. Once enabled on the Printers & Terminals settings tab, under General, all the user’s jobs are printed immediately after they log in to an embedded terminal. This way, the user does not have to tap the Print all button to print the jobs.
Even if the Print all jobs after logging in option is selected on the server, users can disable the feature on the embedded terminal before they log in. This way, each user can individually decide if they want to print the jobs automatically or manually via the Print all button.
If the user disables the feature on the terminal and does not log in in 30 seconds, the terminal screen refreshes with the Print all jobs after logging in option selected.

6.2 My Jobs
This terminal action shows all the jobs that can be printed on the printing device.
Users can manage their ready, favorite, and printed jobs here.

• Ready jobs: This is the initial tab of the My Jobs screen. It can be reopened by tapping the page icon at the upper-left corner of the screen. It contains jobs waiting in queue, ready to be printed.
• Favorite jobs: Favorite jobs can be displayed by tapping the star icon at the upper-left corner of the screen. It contains a list of jobs you have marked as favorites.
• Printed jobs: Printed jobs can be displayed by tapping the clock icon at the upper-left corner of the screen. It contains a history of your printed jobs.

6.2.1 Job Filters
In the MyQ Web administrator interface, in MyQ, Settings, Printers & Terminals , under the General section, it is possible to Allow a color job on a B&W printer, but the job is accounted as B&W. This option is disabled by default.
If a job is not allowed to be printed because the selected format/color is not supported by the device, there will be a red exclamation mark icon next to the job. Clicking the icon displays the reason for the error:

• Color jobs cannot be printed on this device, when a color job is spooled to a B&W printer.
• A3 jobs cannot be printed on this device, when an A3 job is spooled to an A4 printer.
• Neither color nor jobs in this format can be printed on this device, when an A3 and color job is spooled to an A4 and B&W printer.

6.2.2 Managing jobs on the My Jobs screen
To display the available job management options, select the job from the list. The selected print jobs management bar opens at the top of the screen.

On the bar, you can select from the following options:

• Print: Tap the printer icon to print the selected jobs.
• Edit: Tap the edit icon to edit the print options of the selected jobs. In the Print options dialog box, depending on the permissions given by the administrator, the user can select between color or B/W, toner saving options, simplex/duplex options, and change the number of copies. After changing the print options, the user can tap Print to print the jobs.

• Add to favorites: Tap the star-plus icon to add the selected jobs to your favorites (Visible on the Ready jobs tab and on the Printed jobs tab).
• Delete from favorites: Tap the star-minus icon to delete the selected jobs from your favorites (Visible on the Favorite jobs tab).
• Delete: Tap the bin icon to delete the selected jobs.

6.3 Unlock Panel
Unlocks the printing device’s panel and opens the native device screen. Here it is possible to use panel operations like Panel Copy, Panel Scan or USB operations.

To return to the Top menu, it is possible to use the MyQ icon on the device panel. To log out from the native panel, the user has to press the username in the upper-right corner.

6.4 ID Card Registration
After tapping this action, the ID Card registration screen opens, and the logged user can register their card by swiping it at the card reader. There is no back button on the ID card registration screen. To exit the ID card registration screen, use the Home button.

 If the ID card registration was successful, you will see the “ID Card registration successful” message on the terminal.

If the ID card registration was not successful, you will see the “ID card registration failed. Please contact the administrator” message on the terminal.

Scan to Me

MyQ is able to automatically send scanned documents to a specified folder or email belonging to the scanning user, with the Scan to Me feature.
With the feature enabled, MyQ serves as an email server — it receives a scanned job from printing devices via the SMTP protocol, detects the device where the job is sent from, finds the user that is currently logged on the device, and sends the job to their folder or email (depends on the user’s settings).
First, you need to set up the feature on the MyQ server and on the printing device to enable the MyQ users to use all of the scanning options. After that, you need to provide the users with receiver email addresses, where they can direct the scanned documents.
Scan to Me is a feature that allows users to send scan files to their e-mail address, registered in the Address Book.

7.1 Setting up Scan to Me
The setup of the Scan to Me feature consists of the following steps:

• Enable and set up scanning on the MyQ server.
• Set SMTP on the printing device.
• Set the destinations for the MyQ users on the MyQ server.

7.1.1 Enable and set up scanning on the MyQ server
** For details, check Scan to Me** on the MyQ Print Server guide.

7.1.2 Set SMTP on the printing device
The scanning function requires enabling the SMTP protocol, setting the SMTP server address, and entering a sender email on the printing device’s web interface. For information about how to enter the printing device web interface and find the particular settings, see the printing device’s manual.
To setup the email connection in the Admin menu:

1. Login to the Admin menu.
2. Select Settings – Email.
3. Use the settings as shown in the picture below where you have to replace the Primary SMTP Gateway with your own server.

7.1.3 Set the destinations for the MyQ users on the MyQ server
** For details, check Set the destinations for the MyQ users on the MyQ Server** on the MyQ Print Server guide.

7.2 Using Scan to Me
To send the email to the desired destination, the scan needs to be directed to a specific receiver email address. There are two options to enable MyQ users to send the scans there: provide them with the respective receiver email address, or predefine these email addresses on the printing device’s Web UI.
Email addresses for Scan to Me

• Sending scans to the user’s primary email – The scanned document is sent to the user email set in the email text box on the user properties panel. The receiver email address has to be [email protected].
• Sending scans to other emails – The scanned document is sent to all emails set in the User’s scan storage text box (multiple emails are separated by commas) on the user properties panel. The receiver email address has to be [email protected].
• Storing scans to the user’s scan folder – You have to create a shared folder and ensure that MyQ has access to this folder. After this, enter the folder’s location to the User’s scan storage text box. The scanned document is sent to MyQ, and then stored in the shared folder via the SMB protocol. The stored document file name consists of the user account name, the date, and the time when the scan was sent.
  The receiver email address has to be [email protected].

List of the MyQ destinations on the printing device
Default addresses for the e-mail destination ( [email protected] ) and the folder destination ( [email protected] ) must be registered via the device’s web UI > Address Book, in order to be accessible.

Business Contacts

MyQ® Manufacturer| MyQ® spol. s r.o.
Harfa Office Park, Ceskomoravska 2420/15, 190 93 Prague 9, Czech Republic
MyQ® Company is registered in the Companies register at the Municipal Court in Prague, division C, no. 29842
---|---
Business information| www.myq-solution.com [email protected]
Technical support| [email protected]
Notice| MANUFACTURER WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY INSTALLATION OR OPERATION OF THE SOFTWARE AND HARDWARE PARTS OF THE MyQ® PRINTING SOLUTION.
This manual, its content, design and structure are protected by copyright. Copying or other reproduction of all or part of this guide, or any copyrightable subject matter without the prior written consent of MyQ® Company is prohibited and can be punishable.
MyQ® is not responsible for the content of this manual, particularly regarding its integrity, currency and commercial occupancy. All the material published here is exclusively of informative character.
This manual is subject to change without notification. MyQ® Company is not obliged to make these changes periodically nor announce them, and is not responsible for currently published information to be compatible with the latest version of the MyQ® printing solution.
Trademarks| MyQ®, including its logos, is a registered trademark of MyQ® company. Microsoft Windows, Windows NT and Windows Server are registered trademarks of Microsoft Corporation. All other brands and product names might be registered trademarks or trademarks of their respective companies.
Any use of trademarks of MyQ® including its logos without the prior written consent of MyQ® Company is prohibited. The trademark and product name is protected by MyQ® Company and/or its local affiliates.

References

• solution.com is for sale | www.oxley.com
• MyQ Print Management Solution | Security | Productivity | Efficiency
• MyQ Print Management Solution | Security | Productivity | Efficiency
• MyQ Community
• Configuration profiles
• Discovering printing devices
• Licenses
• Personalization Settings
• Printers and Terminals settings
• Scan to Me
• Terminal Actions Settings

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