Miracle Ear 5-4-3RICRX Energy Hearing Aid User Manual

Miracle-Ear 5-4-3RICRX Energy Hearing Aid

Product Information

Specifications:

• Product Name: Miracle-Ear ENERGY TM 5/4/3 RIC R X and CROS R X
• Hearing Aid Type: RIC (Receiver-in-Canal)
• Battery Type: Lithium-ion rechargeable battery
• Wireless Functionality: Enables advanced audiological features and synchronization between two hearing aids

Product Usage Instructions

Getting Started:

1. Ensure your hearing aids are fully charged before initial use.
2. Familiarize yourself with the hearing aid controls by practising using them in hand before wearing them.

Components and Controls:
The hearing aids consist of the following components:

• Earpiece
• Receiver
• Receiver cable
• Microphone openings
• Rocker switch (control, on/off switch)
• Side indicator (red = right ear, blue = left ear) and receiver connection
• Charging contacts

CROS Transmitter:
The CROS transmitter is available in two solutions:

1. CROS solution: For profound hearing loss in one ear with normal hearing in the other.
2. BiCROS solution: For profound hearing loss in one ear with less severe hearing loss in the other.

Controls:
The rocker switch can be programmed by your Hearing Care Professional to control various functions by pressing briefly, for about 2 seconds, or more than 3 seconds as specified in the manual.

Frequently Asked Questions (FAQ):

• Q: How do I charge the lithium-ion rechargeable battery in my hearing aid?
  A: Use the MECHARGE series of chargers provided to easily recharge the built- in battery. Follow the charging instructions in the user manual for proper charging procedures.

• Q: Can children under the age of 3 years use these hearing aids?
  A: These aids are not intended for children under the age of 3 or individuals with a developmental age of under 3 years. Consult a healthcare professional for suitable options for children.

Spanish and English User Manuals are available digitally at Miracle- Ear.com/manuals.

WELCOME
Thank you for choosing Miracle-Ear® hearing aids to help you live life to the fullest. We’re excited to be on this journey with you. This manual, along with support from your Hearing Care Professional will help you learn to become familiar with your hearing aids and experience a greater quality of life.

• Your hearing aid may not look exactly like the illustrations shown in this manual. We reserve the right to make any changes we consider necessary.

• CAUTION
  It is important to read the Regulatory & Safety Information and User Manual thoroughly and completely. Follow the safety information to avoid damage or injury.

• Fully charge your hearing aids before using the first time.

• This manual describes all optional features that your hearing aids may or may not have. Confirm which options are valid for your hearing aids.

YOUR HEARING AIDS

Instrument type

• Miracle-EarENERGY™ RIC R Hearing Aids is a RIC (Receiver-in-Canal) model. The receiver is placed within the ear canal and connected to the aid via a receiver cable. The aids are not intended for children under the age of 3 years or persons with a developmental age of under 3 years.
• A power cell (lithium-ion rechargeable battery) is permanently built into your hearing aid. This enables easy recharging with the MECHARGE™ series of chargers.
• The wireless functionality enables advanced audiological features and synchronization between your two hearing aids.
• Your hearing aids feature Bluetooth® Low Energy* technology allowing for easy data exchange with your smartphone and for seamless audio streaming with your iPhone** and for some Android smartphones that support Audio Streaming for Hearing Aids (ASHA).
  • The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such marks by Miracle-Ear® of this product is under license. Other trademarks and trade names are those of their respective owners.
  • iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.

Getting to know your hearing aids
We recommend you familiarize yourself with your new hearing aids. Try using the hearing aid controls in hand to make it easier to use the controls while wearing them.

Components and names

1. Earpiece
2. Receiver
3. Receiver cable
4. Microphone openings
5. Rocker switch (control, on/off switch)
6. Side indicator (red = right ear, blue = left ear) and receiver connection
7. Charging contacts

CROS TRANSMITTER

Two Solutions are available:

CROS solution:
For people with normal hearing in one ear and profound hearing loss in the other. Sounds from the side with hearing loss are captured and transmitted wirelessly to the good-hearing side.

BiCROS solution:

1. For people with profound hearing loss in one ear and less severe hearing loss in the other. Sounds from the more severe hearing loss side are captured and transmitted wirelessly to the better hearing side. The hearing aid processes and amplifies the sounds from both sides.
2. The CROS transmitter works with specific wireless hearing aids. Your Hearing Care Professional will advise you on the compatible models.

For individuals using a CROS transmitter
CROS solutions are designed for people with profound hearing loss in one ear which cannot be aided with a hearing aid. A CROS transmitter worn on the non- aided ear captures sound from the applicable side and transmits it to the hearing aid on the ear with aidable loss when using a hearing aid. This allows the wearer of the hearing aid to hear sounds from both sides.

Controls
The rocker switch can be programmed by your Hearing Care Professional to control the following functions.

• L = Left, R = Right

The app or remote control can also be used to control many of these functions.

Hearing programs

Read more in the section “Changing the hearing program.”

Signal tones
CROS transmitter signal tones– like a low battery beep – are sent to the hearing aid. Ask your Hearing Care Professional to configure the signal tones.

Features

• The tinnitus therapy feature generates a sound to distract you from your tinnitus.
• Power-on delay enables whistle-free insertion of hearing aids.

Daily use

To ensure comfort and ease of use of your hearing aids, they are equipped with an onboard control feature or can be controlled with an app. The Miracle-Ear® App is available on your app store.

Inserting and removing hearing aids
Your hearing aids have been programmed to your right and left ear. Coloured markers indicate the correct side

• red marker = right ear
• blue marker = left ear

Inserting a hearing aid
For sleeves, take care that the bend of the sleeve is in line with the bend of the receiver cable.

Hold the receiver cable at the bend closer to the earpiece.

• Carefully push the earpiece in the ear canal 1.
• Twist it slightly until it sits well.
• Open and close your mouth to avoid accumulation of air in the ear canal.
• Lift the hearing aid and slide it over the top of your ear 2.

CAUTION

Risk of injury!

• Always wear the receiver cable with an earpiece.
• Make sure that the earpiece is completely attached.

CAUTION

Risk of injury!

• Insert the earpiece carefully and not too deeply into the ear.

1. It may be helpful to insert the right hearing aid with the right hand and the left hearing aid with the left hand.
2. If you have problems inserting the earpiece, use the other hand to gently pull your earlobe downwards. This opens the ear canal and eases the insertion of the earpiece.

Using retention strand/concha lock
The optional retention strand helps to securely retain the earpiece in your ear. To attach the optional retention strand:

1. Align the end of the retention strand with the flat end of the receiver.
2. Then press the retention strand towards the receiver until it clicks into place. To position the retention strand:
3. Bend the retention strand and position it carefully into the bottom of the bowl of your ear (refer to the picture).

Removing a hearing aid

1. Lift the hearing aid and slide it over the top of your ear 1.
2. For all ootherearpieces Grip the receiver in the ear canal with two fingers and pull it carefully out 2.

• Do not pull the receiver cable.
• If your hearing aid has a custom shell or a mould, remove it by pulling the small removal cord toward the back of your head.
• Clean and dry your hearing aids after every use.

CAUTION

Risk of injury!
In very rare cases the ear piece could remain in your ear when removing the hearing aid. If this happens, have the ear piece removed by a medical professional.

Turning on and off
You have the following options turn your hearing aids on or off.

Via charger: Charger must be connected to the power supply.

• Turning on: Take the instruments out of the charger.
• The startup melody is played in your hearing aids. The default volume and hearing program are set.
• Turning off: Place the hearing aids in the charger.

Via rocker switch:

• Turn Off: Press and hold the upper part of the rocker switch for several seconds. A power-down melody will be played.
• Turning on: Press and hold the lower part of the rocker switch until the startup melody starts to play. Release the rocker switch while the melody is playing.

With power-on delay activated, the hearing aids turn on after a delay of several seconds. During this time you can insert the hearing aids into your ears without experiencing unpleasant feedback whistling.

Switching to standby mode
Via remote control, you can switch your hearing aids to standby mode. This mutes the hearing aids. When you leave standby mode, the previously used volume and hearing program are set.

Note:

• In standby mode, the hearing aids are not turned off completely They draw some power. Therefore we recommend using standby mode only for a short period.
• If you want to leave standby mode, but the remote control is not at hand: Turn your hearing aids off and on again. In this case, the default volume and hearing program are set.

Adjusting the volume
Your hearing aids automatically adjust the volume to your situation.

• To change volume manually, press the upper part of the rocker switch to increase the volume or the lower part to decrease.
• An optional signal can indicate the volume change. Once the maximum or minimum volume has been reached, you may hear a signal tone.

Changing hearing programs

• Your hearing aids automatically adjust based on the listening situation.
• Your hearing aids may also have several hearing programs set by your Hearing Care Professional to allow you to change the sound if needed.
• To change the hearing program, press the rocker switch briefly.
• An optional signal tone can indicate the program change. Default volume is applied.
• Additional optional controls may be available for your hearing aids. Please discuss this with your Hearing Care Professional.

Charging

There are three charger styles available for your hearing aids:

1. MECHARGE™ start
   Tabletop

2. MECHARGE™ full power
   With power bank

3. MECHARGE™ power dry
   Cleans and dries

• Place your hearing aids in the charger.
• Follow the instructions in the charger’s user manual. You can also find useful tips for charging in the charger’s user manual.
• Before placing your hearing aids in the charger, clean the hearing aid charging contacts.

Low power indication

• You will hear an alert signal to indicate the power cell is running low. The signal will be repeated every 15 to 30 minutes depending on your settings. Depending on the usage of your hearing aids, you have approximately 1.5 hours to charge your hearing aids before they stop working.
• Note that the power cell runtime is reduced if too many features are used simultaneously.

Charging tips
How often should I charge my hearing aids?

• We recommend charging your hearing aids every night, even if the power cell is not empty. This ensures you’ll be fully charged at the start of each day.

How long does charging take?

• A full charging cycle takes about 4 hours
• After 30 minutes, it is possible to use your hearing aids up to 6 hours.
• Charging times vary due to the use and age of the power cell.

What if I forget to charge my hearing aids?

• Your hearing aids will automatically switch off when the power cell is empty. Charge the hearing aids as soon as possible.
• Hearing aids that have not been charged for over 6 months may be damaged due to unrecoverable deep discharge of the power cell. This will require repair or replacement.

Troubleshooting for hearing aid

Problem and possible solutions

• The sound is weak.
  • Increase the volume.
  • Charge the hearing aid.
  • Clean or exchange the earpiece.
• The hearing aid emits whistling sounds.
  • Reinsert the earpiece until it fits securely.
  • Decrease the volume.
  • Clean or exchange the earpiece.
• The sound is distorted.
  • Decrease the volume.
  • Charge the hearing aid.
  • Clean or exchange the earpiece.
• The hearing aid emits signal tones.
  • Charge the hearing aid.
• Hearing aid does not work.
  • Turn the hearing aid on.
  • Charge the hearing aid. Observe also the status LEDs on the charger.
• Consult your Hearing Care Professional if you encounter further problems.

You can use the following standard earpieces:

TELEPHONE AND SMARTPHONE USE

Telephone

• When using any phone, hold the receiver slightly above your ear. The hearing aid and phone receiver must be aligned. Turn the receiver slightly so the ear is not completely covered.
• You may prefer specific settings when using the phone. Ask your Hearing Care Professional to set a telephone program to select for frequent use. Use this program whenever you are on the phone.

Audio streaming with iPhone® and Android™

Your hearing aids support both:

• Made for iPhone (MFi)
• Audio Streaming for Hearing Aids (ASHA) – Android
• These features allow you to stream phone calls and music directly to your hearing aids from your smartphone.
• This means you can get phone calls and listen to music from your compatible iPhone or Android smartphone directly into your hearing aids.
• Additionally, your hearing aids may offer hands-free calling with compatible iPhone and iPad devices.

Bluetooth®
Your hearing aids are equipped with Bluetooth wireless technology. Bluetooth enables audio streaming from smartphones and other devices with an appropriate connection through your smartphone. Bluetooth functionality may be restricted in specific situations.

MAINTENANCE AND CARE

Follow these guidelines to care for your hearing aids.

Cleaning
Your hearing aids have a protective coating, but if not cleaned regularly, you may damage them or cause personal injury.

• Clean your hearing aids daily with a soft, dry cloth or tissue
• Never use running water or immerse hearing aids in water
• Never apply pressure while cleaning
• Do not use alcohol solvent on the charging contacts
• To avoid corrosion, use a soft, dry tissue or cloth to wipe off moisture from the charging contacts or hearing aids before inserting them into the charger.

Drying

• You can use conventional products to dry your hearing aids.
• Ask about recommended cleaning products and the professional cleaning schedule to keep your hearing aids in good condition.

STORAGE AND TRANSPORTATION

Short-term storage up to several days

• Turn off your hearing aids via the rocker switch or place them in the powered charger.

Connect the charger to a power supply to ensure it turns off properly. The remote control and app do not turn off hearing aids but put them in standby mode which will still draw some power.

Long-term storage (weeks, months)

• Fully charge the hearing aids
• Turn them off via the rocker switch
• Insert drying products in the charger before storing
• Place your hearing aids in the unplugged charger
• Plan to charge the hearing aids at least every 6 months to avoid deep discharge of the power cell.

Deep-discharged power cells cannot be re-charged and must be replaced.

NOTE:

• Hearing aids must be charged at least every six months but recommend charging every three months.

Operating, transport, and storage conditions
The hearing aids operate in the following environmental conditions:

Operating conditions Discharging        Charging

Temperature| 0-50°C (32-122°F)| 10-35°C (50-95°F)
Relative humidity| 5-93%| 5-93%
Atmospheric pressure| 700-1060 hPa| 700-1060 hPa

During extended periods of transport and storage, please observe the following conditions.

WARNING
Risk of injury, fire or explosion during shipment.

• Ship lithium-ion batteries and hearing aids according to local regulations.

NOTICE

• Protect your hearing aids from extreme heat. Do not store in direct sunlight.

WARRANTY AND SERVICE

• Your hearing aid, except the battery, is covered by a comprehensive warranty. All covered instrument parts received for warranty service at an authorized service centre will be repaired or replaced with new or reconditioned components, without charge, to meet the performance specifications for that model.
• This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of the instrument such as physical shock, excessive wax build-up, or tampering with the instrument, any of which voids all warranties. Your
• Hearing Care Professionals may charge a service fee for processing warranty service.
• Warranty service must only be performed by an authorized service centre. Service performed by unauthorized service depots voids this warranty, and repairs so necessitated will be done on a parts and labour cost basis.
• Please refer to the warranty card included with your hearing aids for the warranty period effective dates.
• Your hearing aids may have additional loss and damage coverage. Please consult your Hearing Care Professional to determine if this applies to your hearing aids.

WARNING

• Use of accessories, components or replacement parts other than those provided by the manufacturer of your hearing aids could result in increased electromagnetic emissions and decreased electromagnetic immunity and could result in degradation of performance.
• For service and warranty support, please contact your local
• Miracle-Ear® Hearing Care Professional.
• If your location is not available, or you need additional support, contact Miracle-Ear® Customer Support at 800-241-1372.

IDENTIFICATION INFORMATION

Your hearing aids have a serial number imprinted on them. The location of the serial number will vary according to the style of hearing aid. Record the serial number in your user guide for future reference.

• The year of manufacture is incorporated in the serial number. For custom aids, the year of manufacture is derived from the first two digits.
• For BTE and RIC aids, the year of manufacture is derived from the second digit:

• Please note the warranty is based upon the date of purchase, not the date of manufacture.
• Your Audiologist or Hearing Care Professional can answer any questions you may have about the identifying code on your hearing aid.

FOR HEARING AIDS WITH TELECOIL

Audio induction loops
Some telephones and public places like theatres offer the audio signal (music and speech) via an audio induction loop. With this system, your hearing aids can directly receive the desired signal – without distracting noise in the environment.

You can usually recognize audio induction loop systems by certain signs.

Whenever you are in a place with an audio induction loop:

• Switch to the telecoil program.
• If a telecoil program is configured for your hearing aids, it is listed in the section “Hearing programs”.

Distributed By Miracle-Ear, Inc.

• 150 South Fifth Street, Suite 2300 Minneapolis, MN 55402
• www.miracle-ear.com
• customercare@miracle-ear.com
• Information in this manual is subject to change without notice. Copyright ©2024 Miracle-Ear, Inc.
• Hearing aid made in Singapore

”Made for iPhone”, “Made for iPad”, and “Made for iPod” means that an electronic accessory has been designed to connect specifically to iPhone, iPad, or iPod, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPhone, iPad, or iPod may affect wireless performance.

References

• P65Warnings.ca.gov
• Canadian Association for Poison Centres and Clinical Toxicology
• MedWatch: The FDA Safety Information and Adverse Event Reporting Program | FDA

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