Miracle-Ear MEENERGY GO and GO Charger Hearing Aid Earbuds User Manual
- June 9, 2024
- Miracle-Ear
Table of Contents
MEENERGY GO and GO Charger Hearing Aid Earbuds
Miracle-EarENERGYTM GO & GO Charger User Manual
The Miracle-EarENERGYTM GO & GO Charger is a hearing aid device that comes with a charging unit. The device has various features that can be customized to meet your needs. Please read the following instructions carefully before using the device.
Getting to Know Your Hearing Aids
Your hearing aid may not look exactly like the illustrations shown in the
manual. It is important to read the Regulatory & Safety Information and User
Manual thoroughly and completely.
Follow the safety information to avoid damage or injury. This manual describes
all optional features that your hearing aids may or may not have. Confirm
which options are valid for your hearing aids.
Before using your hearing aids for the first time, fully charge them.
Instrument Type
The Miracle-EarENERGYTM GO & GO Charger is equipped with Bluetooth
technology that enables you to connect to other Bluetooth devices. The device
is compatible with iPhone and other smartphones.
Components
- Ear piece
- Microphone openings
- Charging contacts
- Side indicator (R = right ear, L = left ear)
- Push button
- USB power port
- USB power cable
You can use the following standard ear pieces:
- Click Sleeve (vented or closed)
- Click DomeTM single (open or closed)
- Click Dome semi-open
- Click Dome double
Hearing Programs
Your Hearing Care Professional can set custom programs for your hearing
aids. Discuss the programs that best meet your lifestyle needs so they can
create custom hearing programs for you. The tinnitus control feature generates
a sound to distract you from your tinnitus.
Daily Use
Use only the USB cable that is provided with the device. Use a standard USB
power adapter which supports an output voltage of 5 V
DC and an output current of 0.5 to 1 A. Ensure your electrical plug complies
with the requirements. Refer to the section Requirements For the electrical
plug.
Connect the USB-C side of the USB power cable to the USB port of the charger. Connect the other side of the USB power cable to a suitable electrical plug.
The internal battery starts charging. When hearing aids are inserted, they start charging as well. The charging status of the charger is shown permanently.
Place the charger on a wireless Qi certified transmitter pad.
After a few seconds, the internal battery will start charging indicated by the
pulsing green LED of the charger.
When hearing aids are inserted, they start charging as well indicated by the pulsing green LED of the hearing aids LED. If the LED is off, please re-align the charger to the center of the Qi transmitter pad.
The charging status of the charger is shown until it is fully charged. After that, the LEDs are turned off for power saving reasons.
Spanish and English User Manuals are available digitally at Miracle- Ear.com/manuals
Miracle-Ear® User Manuals
WELCOME
Thank you for choosing Miracle-Ear® hearing aids to help you live life to the
fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional will help
you learn to become familiar with your hearing aids and experience a greater
quality of life.
Your hearing aid may not look exactly like the illustrations shown within this
manual.
CAUTION
It is important to read the Regulatory & Safety Information and User Manual
thoroughly and completely. Follow the safety information to avoid damage or
injury.
This manual describes all optional features that your hearing aids may or may
not have. Confirm which options are valid for your hearing aids.
Before using your hearing aids for the first time, fully charge them.
YOUR HEARING AIDS
Instrument type
Miracle-EarENERGY™ BTE R Hearing Aids are a BTE (Behind-the-Ear) model. A tube
or earhook delivers sound from the hearing aid to an earpiece placed within
the ear canal.
A lithium-ion rechargeable battery is permanently built into your hearing aid.
This enables easy recharging with the MECHARGE™ series of chargers.
Wireless functionality enables advanced audiological features and
synchronization between your hearing aids.
Bluetooth® low energy technology is integrated and allows for easy data
exchange with your iPhone® including audio streaming when supported.
Android® streaming is not available in this hearing aid model.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such marks by the legal manufacturer of this product is under licenses. Other trademarks and trade names are those of their respective owners.
iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the
U.S. and other countries.
Getting to know your hearing aids
We recommend you familiarize yourself with your new hearing aids. Try using the hearing aid controls in hand to make it easier to use the controls while wearing them.
Trouble pressing the controls of your hearing aids? Ask your hearing care professional about available accessories for your hearing aids.
Components
- Ear piece
- Microphone openings
- Charging contacts
- Side indicator
(R = right ear, L = left ear)
- Lid
- Charging cups
- LEDs – hearing aids
- LED – charger
- Push button
- USB power port
- USB power cable
You can use the following standard ear pieces:
Hearing programs
Your Hearing Care Professional can set custom programs for your hearing aids.
Discuss the programs that best meet your lifestyle needs so they can create
custom hearing programs for you.
Read more in section “Changing the hearing program.”
Features
The tinnitus control feature generates a sound to distract you from your
tinnitus.
DAILY USE
Charging
Charging your charger – electrical outlet
NOTICE
Use of incompatible parts poses a risk of malfunction.
- Use only the USB cable that is provided with the device.
- Use standard USB power adapter which supports an output voltage of 5 V DC and an output current of 0.5 to 1 A.
- Ensure your electrical plug complies with the requirements. Refer to the section “Requirements for the electrical plug”.
- Connect the USB-C side of the USB power cable to the USB port of the charger .
- Connect the other side of the USB power cable to a suitable electrical plug .
The internal battery starts charging. When hearing aids are inserted, they start charging as well. The charging status of the charger is shown permanently.
Charging your charger – wirelessly
-
Place the charger on a wireless Qi certified transmitter pad.
-
After a few seconds the internal battery will start charging indicated by the pulsing green LED of the charger.
-
When hearing aids are inserted, they start charging as well indicated by the pulsing green LED of the hearing aids LED.
If the LED is off, please re-align the charger to the center of the Qi transmitter pad. -
The charging status of the charger is shown until it is fully charged. After that the LEDs are turned off for power saving reasons.
-
The charging status of the charger is shown until it is fully charged. After that the LEDs are turned off for power saving reasons.
Charging status of your charger
The front LED indicates the charging status of the charger and its internal
battery.
While the internal battery is being charged, the charging status is indicated
as follows: 
LED when charger is charging
Pulsing green
Internal battery is being charged.
Green
Charger is fully charged.
LED is off (wireless charging)
Charger is fully charged.
Pulsing orange
Cooling phase. Charging is resumed when the device has cooled down. Please
refer to section “Troubleshooting”.
Blinking red
Charger error. Please refer to section “Troubleshooting”.
For an overview of the hearing aids’ charging status, refer to the section “Charging hearing aids”.
Checking the battery capacity of your charger
To check whether the charger’s internal battery has enough capacity to fully
charge your hearing aids when you are mobile:
- Disconnect the charger from the electrical outlet.
- Briefly press the push button.
- The front LED indicates the status of the charger’s internal battery for 7 seconds.
LED when you are mobile
Green
Internal battery has enough capacity to fully charge two hearing aids.
Orange
Internal battery does not have enough capacity to fully charge two hearing
aids.
Blinking orange
Internal charger battery empty. Charging of hearing aids is not possible.
If the status LED does not light up when you press the button, check the following:
- The charger is off. Press and hold the button for 5 seconds to turn on the charger.
- The charger’s internal battery is too low to display the status. Connect the charger to an electrical outlet, wait several minutes and try again.
Turning the charger on or off
When the charger is connected to an electrical outlet, it is automatically
turned on and cannot be turned off.
During mobile charging, press and hold the button for 5 seconds to turn the
charger on or off.
- When the charger turns on, the status of the hearing aids and the status of the charger’s internal battery are displayed for 7 seconds.
- When the charger turns off, the front LED lights up green and fades out over a period of approximately 7 seconds. Shut down is complete after approximately 7 seconds.
How you can use the charger
You can use your charger in three different ways.
Charging via electrical outlet
When the charger is plugged in or placed on a wireless Qi-charger, it charges
the hearing aids (if they are placed in the charger) and it charges the
integrated battery at the same time.
As long as the charger is being charged by an external power source, charger
LED shows the charging status of the integrated battery and the LEDs for the
hearing aids show the status of the hearing aids.
For wireless charging, the LEDs will turn off once charger and hearing aids
are fully charged.
Mobile charging
When you are mobile with no electrical outlet available, you can still charge
your hearing aids. Energy is fed from the charger’s integrated battery into
your hearing aids. The charger must be turned on to do so. The charging status
of charger and hearing aids is shown by pushing the button or opening the lid
.
Safe keeping
When charging of hearing aids is completed, safely store your hearing aids
inside the charger with lid closed. In case you want to store the hearing aids
for a longer time, you can turn off the charger. The charger can only be
turned off when there is no power source connected into the charger.
Charging hearing aids
- Place the right hearing instrument in the charging cup marked with an “R”, and the left hearing instrument in the charging cup marked with an “L”.
- Close the charger’s lid.
- The hearing aids are automatically turned off and start charging. The charging status is shown for 7 seconds.
If the status LEDs do not light up when you insert the hearing aids, check the following:
- The hearing aids are not correctly placed. Push them slightly into their charging cups or close the charger’s lid.
- The charger is turned off. Press and hold the button for 5 seconds to turn on the charger or connect the charger to an electrical outlet.
- The charger’s internal battery is too low for mobile charging. Connect the charger to an electrical outlet.
Charging status of hearing aids
The LED next to a hearing instrument indicates the charging status of the
hearing instrument.
Note that the status is only displayed immediately after putting the hearing aids in the charger, when you briefly press the button or when you open the lid.
When the charger is off,
no status is displayed at all.
Hearing instrument LED
Pulsing green
Hearing instrument is being charged.
Green
Hearing instrument is fully charged.
LED is off
No hearing instrument is in the charger, hearing instrument is not placed
correctly, or charger is off.
Pulsing orange
Cooling phase. Charging is resumed when the device has cooled down. Please
refer to section “Troubleshooting”.
Blinking red
Hearing instrument error. Please refer to section “Troubleshooting”.
Low power indication of the hearing aids
You will hear an alert signal to indicate the power cell is running low. The
signal will be repeated every 20 minutes. Depending on the usage of your
hearing aids, you have approximately 1.5 hours to charge your hearing aids
before they stop working.
Turning on and off hearing aids
You have the following options to turn your hearing aids on or off.
- Turning on: Take the instruments out of the charger.
- The startup melody is played in your hearing aids. The default volume and hearing program are set.
- Turning off: Place the hearing aids in the charger.
Note that the charger must be on.
Switching to standby mode
Via remote control, you can switch your hearing aids to standby mode. This
mutes the hearing aids. When you leave standby mode, the previously used
volume and hearing program are set.
NOTE:
- In standby mode, the hearing aids are not turned off completely. They draw some power. Therefore we recommend to use standby mode only for a short period of time.
If you want to leave standby mode, but the remote control is not at hand: Turn your hearing aids off and on again (by shortly placing them in the charger until one or more LEDs light up). Wait until the startup melody is played in your hearing aids. This may take several seconds. Note that the default volume and hearing program are set.
Inserting and removing the hearing aids
CAUTION: Risk of injury!
- Always wear the hearing instrument with an ear piece.
- Make sure that the ear piece is completely attached.
CAUTION: Risk of injury!
Insert the ear piece carefully and not too deeply into the ear.
Inserting a hearing instrument:
Identify right and left hearing instrument so that you insert it in the
correct ear.
Letters R and L indicate the side: R = right ear
L = left ear
Make sure the Click Sleeve is positioned correctly. The shape should follow the shape of the hearing instrument.
Hold the hearing instrument correctly before inserting it.
The flap of the Click Sleeve should be pointing to the front side of the ear.
Hold the hearing instrument correctly before inserting it.
- The flap of the Click Sleeve should be pointing to the front side of the ear.
- Place the hearing instrument in the outer ear and twist it slightly until it sits well.
- Open and close your mouth to avoid accumulation of air in the ear canal.
If you have problems inserting the hearing instrument, use the other hand to gently pull your earlobe downwards. This opens the ear canal and eases insertion of the hearing instrument.
Removing a hearing instrument:
- Grip the hearing instrument with two fingers and pull it out.
CAUTION: Risk of injury!
- In very rare cases the ear piece could remain in your ear when removing the hearing instrument. If this happens, have the ear piece removed by a medical professional.
Clean and dry your hearing aids after usage. Read more in section “Maintenance and care”.
Adjusting the volume
Your hearing aids automatically adjust the volume to the listening situation.
- If you prefer manual volume adjustment, use a remote control, an audio streaming device, or the Miracle-Ear® smartphone app as a remote control.
An optional signal can indicate the volume change.
Changing the hearing program
Depending on the listening situation, your hearing aids automatically adjust
their sound.
Your hearing aids may also have several hearing programs which allow you to
change the sound, if needed. An optional signal tone can indicate the program
change.
- To change the hearing program manually, use a remote control option.
- Refer to section “Hearing programs” for a list of your hearing programs.
The default volume is applied.
SPECIAL LISTENING SITUATIONS
On the phone
When you are on the phone, turn the receiver slightly so that it does not
completely cover your ear.
Telephone program
You may prefer a certain volume when using the phone. Ask your Hearing Care
Professional to configure a telephone program.
Switch to the telephone program whenever you are on the phone.
If a telephone program is configured for your hearing aids, it is listed in
section “Hearing programs”.
Audio streaming with iPhone
Your hearing aids are Made for iPhone® hearing aids. This means you can get
phone calls and listen to music from your iPhone directly into your hearing
aids.
For more information about compatible iOS® devices, pairing, audio streaming
and other useful functions, contact your Hearing Care Professional.
Airplane mode for hearing aids
Airplane mode is when Bluetooth of your hearing aids is turned off. In areas
where the use of Bluetooth technology is not allowed (e.g. on some airplanes),
you can deactivate Bluetooth mode. This turns Bluetooth in your hearing aids
off temporarily. The hearing aids still work without Bluetooth, however direct
audio streaming will not be possible and other functions will not be
available.
To deactivate or activate the Bluetooth mode, use the smartphone app.
An alert tone indicates when Bluetooth mode is deactivated or activated.
MAINTENANCE AND CARE
To prevent damage it is important that you take care of your hearing aids and follow a few basic rules, which will soon become a part of your daily routine.
Hearing Aids
Cleaning
Your hearing aids have a protective coating. However, if not cleaned regularly
you may damage the hearing aids or cause personal injury.
- Clean your hearing aids daily with a soft, dry tissue.
- Never use running water or immerse the devices in water.
- Never apply pressure while cleaning.
- Do not use alcoholic solvent on the charging contacts.
- To avoid corrosion, use a soft and dry tissue to wipe off sweat or liquid from the charging contacts or hearing aids before inserting them in the charger.
- Ask your Hearing Care Professional for recommended cleaning products, special care sets, or more information on how to keep your hearing aids in good condition.
Drying
Use conventional products to dry your hearing aids. Ask your Hearing Care
Professional for recommended drying products and for individual instructions
on when to dry your hearing aids.
Storage
-
Short-term storage (up to several days): Turn off your hearing aids by placing them in the charger.
The charger must be on. If the charger is not on and you place your hearing aids in the charger, the hearing aids are not turned off. -
Note that when you turn off the hearing aids via a remote control or smartphone app, the hearing aids are not turned off completely. They are in standby-mode and still draw some power.
Long-term storage (weeks, months, …): First, fully charge your hearing aids. Leave them in the charger with the lid closed. Once the hearing aids are fully charged the charger and the hearing aids are turned off automatically.
We recommend using drying products while storing the hearing aids.
If you need to store your hearing aids for more than 3 months, put them in the
charger and make sure the charger is turned off.
Observe the storage conditions in section “Operating, transport and storage
conditions”.
Ear pieces
Cleaning
Cerumen (ear wax) may accumulate on the ear piece. This may affect sound
quality. Clean the ear piece daily.
For all types of ear pieces:
- Clean the ear piece when you take it out of the ear with a soft and dry tissue. This prevents the cerumen from becoming dry and hard in the ear piece.
For Click Domes or Click Sleeves:
- Squeeze the tip of the ear piece.
Exchanging
Exchange standard ear pieces approximately every three months. Replace them
sooner if you notice cracks or other changes. The procedure for exchanging
standard ear pieces depends on the type of ear piece.
In section “Components and names,” your Hearing Care Professional has marked your type of ear piece.
Exchanging Click Domes
-
To remove the old Click Dome, follow the instructions on the packaging of the Click Domes.
-
Take particular care that the new
Click Dome clicks noticeable in place. -
Check the firm fit of the new Click Dome.
Exchanging Click Sleeves
Remove the Click Sleeves in one of the two ways explained below.
Tilt and click off:
- Grasp the Click Sleeve and the hearing instrument with your fingers
- Tilt the Click Sleeve to snap it off.
Pull off inside out:
- Turn the Click Sleeve inside out.
- Grasp the Click Sleeve and the hearing instrument with your fingers, and pull the Click Sleeve off.
Attach a new Click Sleeve:
- Hold the Click Sleeve in one hand and the hearing instrument in the other hand.
- Point the flap on the Click Sleeve towards the outer and upwards curved “neck” of the hearing instrument and snap them together.
- Take particular care that the new Click Sleeve clicks noticeably in place.
CHARGER
Cleaning
NOTICE
Risk of injuries caused by electric shock!
If cleaning is required, disconnect the charger from the power supply.
- Clean the charger with a soft, dry tissue.
- Never use running water or immerse the charger in water.
- Do not sterilize or disinfect the charger.
Professional maintenance
Your Hearing Care Professional can perform a thorough professional cleaning
and maintenance.
Ask your Hearing Care Professional for your individual recommendation of
maintenance intervals and for support.
Charger data
Under the removable silicone lining in the lid of the charger is a label with
symbols, serial number, CE mark and legal manufacturer of the charger. Lift
the lining from the lid with your fingernail and pull it off. To reinsert,
press around the edges.
Troubleshooting for hearing aid
Problem and possible solutions
Sound is weak.
- Increase the volume.
- Charge the hearing aid.
- Clean or exchange the ear piece.
Hearing aid emits whistling sounds.
- Reinsert the ear piece until it fits securely.
- Decrease the volume.
- Clean or exchange the ear piece.
Sound is distorted.
- Decrease the volume.
- Charge the hearing aid.
- Clean or exchange the ear piece.
Hearing aid emits signal tones.
Charge the hearing aid.
Hearing aid does not work.
- Turn the hearing aid on.
- Charge the hearing aid. Observe also the status LEDs on the charger.
Consult your Hearing Care Professional if you encounter further problems.
Troubleshooting for the charger
Problem and possible solutions
No LED lights are on.
Check if the power supply is connected correctly.
LEDs are pulsing orange.
Charger has reached the temperature limit and is now in a cooling phase.
Charging is resumed after cooling down (about 15 minutes).
- Do not touch the hearing aids while the LEDs are pulsing orange. The hearing aids may be hot.
- In case the charger enters cooling phase multiple times during charging, please make sure to place the charger in an environment that complies with the recommended operating conditions.
Charger LED is blinking red.
- An error in the charger has occurred.
- Take the hearing aids out of the charger and disconnect the charger from the power supply.
- Reconnect the charger to the power supply and re-insert the hearing aids in the charging cups.
- If the LEDs are still blinking red:
- Take the hearing aids out of the charger and disconnect the charger from the power supply.
Contact your Hearing Care Professional for support.
Problem and possible solutions
Hearing instrument’s LED is blinking red.
An error in the hearing instrument has occurred.
- Take the respective hearing instrument out of the charger and disconnect the charger from the power supply.
- Contact your Hearing Care Professional for support.
Consult your Hearing Care Professional if you encounter further problems.
FOR HEARING AIDS WITH TELECOIL
Audio induction loops
Some telephones and public places like theaters offer the audio signal (music
and speech) via an audio induction loop. With this system, your hearing aids
can directly receive the desired signal – without distracting noise in the
environment.
You can usually recognize audio induction loop systems by certain signs
.
Whenever you are in a place with an audio induction loop:
- Switch to the telecoil program.
- If a telecoil program is configured for your hearing aids, it is listed in section “Hearing programs”.
FURTHER INFORMATION
Accessories
The type of available accessories depends on the instrument type. Examples
are: a remote control, an audio streaming device, or the Miracle-Ear®
smartphone app as a remote control.
Consult your Hearing Care Professional for further information.
Operating, transport and storage conditions
Note that you have to charge the hearing aids at least every 6 months. For
details refer to section “Maintenance and care”.
Hearing aids:
| Operating conditions | Discharging | Charging |
|---|---|---|
| Temperature | 0 to 50 °C |
(32 to 122 °F)
| 10 to 35 °C
(50 to 95 °F)
Relative humidity| 5 to 93 %| 5 to 93 %
Atmospheric pressure| 700 to 1060
hPa
| 700 to 1060
hPa
Charger:
| Operating conditions | USB-Charging | QI Charging |
|---|---|---|
| Temperature | 10 to 35 °C |
(50 to 95 °F)
| 10 to 30 °C
(50 to 86 °F)
Relative humidity| 5 to 93 %| 5 to 93 %
Atmospheric pressure| 700 to 1060
hPa
| 700 to 1060
hPa
During extended periods of transport and storage, please observe the conditions below.
Hearing aids:
| Storage| Transport
---|---|---
Temperature (recommended)| 10 to 25 °C
(50 to 77 °F)
| -20 to 60 °C
(-4 to 140 °F)
Temperature (maximum range)| 10 to 40 °C
(50 to 104 °F)
| -20 to 60 °C
(-4 to 140 °F)
Relative humidity (recommended)| 20 to 80 %| 5 to 90 %
Relative humidity (maximum range)| 10 to 80 %| 5 to 90 %
Atmospheric pressure| 700 to 1060
hPa
| 700 to 1060
hPa
Charger:
| Operating conditions | USB-Charging | QI Charging |
|---|---|---|
| Temperature | 10 to 40 °C |
(50 to 104 °F)
| -20 to 60 °C
(-4 to 140 °F)
Relative humidity| 20 to 80 %| 5 to 90 %
Atmospheric pressure| 700 to 1060
hPa
| 700 to 1060
hPa
WARNING
Risk of injury, fire or explosion during shipment.
- Ship power cells, hearing aids and/or charger according to local regulations.
Disposal information
NOTICE
- To avoid environmental pollution, do not throw power cells, hearing aids or charger into household trash.
- Recycle or dispose of power cells, hearing aids or charger according to local regulations.
WARRANTY AND SERVICE
Your hearing aid, with the exception of the battery, is covered by a
comprehensive warranty. All covered instrument parts received for warranty
service at an authorized service center will be repaired or replaced with new
or reconditioned components, without charge, to meet the performance
specifications for that model.
This warranty does not cover malfunctions due to unusual wear and tear or
mistreatment of the instrument such as physical shock, excessive wax build-up,
or tampering with the instrument, any of which voids all warranties. Your
Hearing Care Professional may charge a service fee for processing warranty
service.
Warranty service must only be performed by an authorized service cent. Service
performed by unauthorized service depots voids this warranty, and repairs so
necessitated will be done on a parts and labor cost basis.
Please refer to the warranty card included with your hearing aids for warranty
period effective dates.
Your hearing aids may have additional loss and damage coverage. Please consult
your Hearing Care Professional to determine if this is applicable to your
hearing aids.
WARNING
Use of accessories, components or replacement parts other than those provided
by the manufacturer of your hearing aids could result in increased
electromagnetic emissions and decreased electromagnetic immunity and could
result in degradation of performance.
For service and warranty support, please contact your local Miracle-Ear®
Hearing Care Professional.
If your location is not available, or you need additional support, contact
Miracle-Ear Customer Support
800-241-1372.
IDENTIFICATION INFORMATION
Your hearing aids have a serial number imprinted on them. The location of the
serial number will vary according to the style of hearing aid. Record the
serial number in your user guide for future reference.
The year of manufacture is incorporated in the serial number. For custom aids,
the year of manufacture is derived from the first two digits.
Please note the warranty is based upon the date of purchase, not the date of
manufacture.
Your Audiologist or Hearing Care Professional can answer any questions you may
have about the identifying code on your hearing aid.
Distributed By Miracle-Ear, Inc. 150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
Information in this manual subject to change without notice. Copyright ©2023
Miracle-Ear, Inc.
Hearing aid made in Singapore
References
- P65Warnings.ca.gov
- Canadian Association for Poison Centres and Clinical Toxicology
- MedWatch: The FDA Safety Information and Adverse Event Reporting Program | FDA