Miracle-Ear ENERGY 5/4/3/2 BTE R S Hearing Aid User Manual

ENERGY 5/4/3/2 BTE R S Hearing Aid

Product Information: Miracle-EarENERGYTM 5/4/3/2 BTE R S, P & SP (T) XP

Miracle-EarENERGYTM is a hearing aid that comes in various models including 5/4/3/2 BTE R S, P & SP (T) XP. The hearing aid is equipped with a Bluetooth feature for wireless connectivity and an in-built telecoil that can connect with audio induction loops. The device comes with a rocker switch that can be programmed by a hearing care professional to control various functions such as program up/down, volume up/down, tinnitus therapy signal level up/down, and TV stream on/off. The device also includes a tinnitus therapy feature that generates sound to distract the user from tinnitus.

Product Usage Instructions

To use the Miracle-EarENERGYTM hearing aid, follow the steps below:

1. Fully charge your hearing aids before using them for the first time.

2. Familiarize yourself with the hearing aid controls by using the hearing aid controls in hand to make it easier to use the controls while wearing them.

3. To insert the hearing aid, hold the tube close to the earpiece and hold the receiver cable at the bend, close to the earpiece.
   Push the earpiece into the ear canal and twist slightly until it sits well. Open and close your mouth to release air in the ear canal. Lift the hearing aid and slide it over the top of your ear.

4. Always wear the receiver cable with an earpiece and make sure that the earpiece is completely attached. Insert the earpiece carefully and not too deeply into the ear. If you have trouble inserting the earpiece, use the other hand to gently pull your earlobe downwards. This opens the ear canal and eases insertion.

5. Your hearing care professional can set custom programs for your hearing aids. Discuss the programs that best meet your lifestyle needs so they can create custom hearing programs for you.

It is important to read the Regulatory & Safety Information and User Manual thoroughly and completely before using the device.
Follow the safety information to avoid damage or injury.

Spanish and English User Manuals are available digitally at Miracle- Ear.com/manuals

Miracle-Ear® User Manuals

WELCOME
Thank you for choosing Miracle-Ear® hearing aids to help you live life to the fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional will help you learn to become familiar with your hearing aids and experience a greater quality of life.

Your hearing aid may not look exactly like the illustrations shown within this manual.

CAUTION
It is important to read the Regulatory & Safety Information and User Manual thoroughly and completely. Follow the safety information to avoid damage or injury.

Fully charge your hearing aids before using the first time.

This manual describes all optional features that your hearing aids may or may not have. Confirm which options are valid for your hearing aids.

YOUR HEARING AIDS
Instrument type
Miracle-EarENERGY™ BTE R Hearing Aids are a BTE (Behind-the-Ear) model. A tube or earhook delivers sound from the hearing aid to an earpiece placed within the ear canal.
A lithium-ion rechargeable battery is permanently built into your hearing aid. This enables easy recharging with the MECHARGE™ series of chargers.
Wireless functionality enables advanced audiological features and synchronization between your hearing aids.
Bluetooth® low energy technology is integrated and allows for easy data exchange with your iPhone® including audio streaming when supported.
Android® streaming is not available in this hearing aid model.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such marks by the legal manufacturer of this product is under licenses. Other trademarks and trade names are those of their respective owners.
iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.

Getting to know your hearing aids

We recommend you familiarize yourself with your new hearing aids. Try using the hearing aid controls in hand to make it easier to use the controls while wearing them.

Trouble pressing the controls of your hearing aids? Ask your hearing care professional about available accessories for your hearing aids.

Components and names

1. Ear piece
2. Tube (ThinTube)
3. Microphone openings
4. Rocker switch (control, on/ off switch)
5. Ear hook
6. Charging contact
7. Side indicator

Controls
The rocker switch can be programmed by your Hearing Care Professional to control the following functions.

L = Left, R = Right

The Miracle-Ear® App or a remote control can also be used to control many of these functions.

Hearing programs
Your Hearing Care Professional can set custom programs for your hearing aids. Discuss the programs that best meet your lifestyle needs so they can create custom hearing programs for you..

Read more in section “Changing the hearing program.”

Features

• The tinnitus therapy feature generates a sound to distract you from your tinnitus
• A telecoil is built into the aid, so it can connect with audio induction loops.
  Read more in section “Audio induction loops”.

Daily use
To assure comfort and ease of use of your hearing aids, they are equipped with an onboard control feature or can be controlled with an app. The Miracle-Ear® App is available on your app store.

Inserting and removing hearing aids
Your hearing aids have been programmed to your right and left ear.

Colored markers indicate the correct side:

• Red marker = right ear
• Blue marker = left ear

Inserting a hearing aid

• Hold the tube close to the ear piece.
• Hold the receiver cable at the bend, close to the earpiece
• Push the earpiece in the ear canal 1.
• Twist slightly until it sits well
• Open and close your mouth to release air in ear canal.
• Lift the hearing aid and slide it over the top of your ear 2 .

CAUTION: Risk of injury!

• Always wear the receiver cable with an ear piece.
• Make sure that the ear piece is completely attached.

CAUTION: Risk of injury!

• Insert the ear piece carefully and not too deeply into the ear.

It may be helpful to insert the right hearing aid with the right hand and the left hearing aid with the left hand.
If you have trouble inserting the earpiece, use the other hand to gently pull your earlobe downwards. This opens the ear canal and eases insertion.

Using a retention strand
The optional retention strand helps to securely retain the ear piece in your ear.

To attach the optional retention strand:

1. Align the end of the retention strand with the flat end of the receiver.
2. Then press the retention strand towards the receiver until it clicks into place. To position the retention strand:
3. Bend the retention strand and position it carefully into the bottom of the bowl of your ear (refer to the picture).

Removing a hearing aid

1. Lift the hearing aid and slide it over the top of your ear  .
2. For all other ear pieces: Grip the receiver in the ear canal with two fingers and pull it carefully out  .

Do not pull the receiver cable.

If your hearing aid has a custom shell or a mold, remove it by pulling the small removal cord toward the back of your head.
Clean and dry your hearing aids after every use.

CAUTION
Risk of injury!

• In very rare cases the ear piece could remain in your ear when removing the hearing aid. If this happens, have the ear piece removed by a medical professional.

Turning on and off
You have the following options to turn your hearing aids on or off.

Via Charger: Charger must be connected to the power supply:

• Turning on: Take the instrument out of the charger.
  The startup melody will play in your hearing aids. Default volume and hearing program are set.

• Turning off: Place the hearing aids in the charger.

Via rocker switch:

• Turn on: Press and hold the lower part of the rocker switch until the startup melody beings to play and then release the switch.
• Turn Off: Press and hold the upper part of the rocker switch for several seconds. A power down melody will be played.

Switching to standby mode
Standby mode mutes the hearing aids but does not turn them off.

• Switch to standby mode using a remote control or the app.
• Settings return to previous when coming out of standby mode
• Switch to standby mode using charger. Turn hearing aids off and on again by placing in charger until one or more orange LEDs light up
• Settings return to previous when coming out of standby mode

Adjusting the volume
Your hearing aids automatically adjust the volume to your situation.

• To change volume manually, press the upper part of the rocker switch to increase the volume or lower part to decrease.

An optional signal can indicate the volume change. Once the maximum or minimum volume has been reached, you may hear a signal tone.

Changing hearing programs
Your hearing aids automatically adjust based on the listening situation, environment and surroundings.
Your hearing aids may also have several hearing programs set by your Hearing Care Professional to allow you to change the sound, if needed.

•  To change the hearing program, press the rocker switch briefly.

An optional signal tone can indicate the program change. Default volume is applied.
Additional optional controls may be available for your hearing aids. Please discuss with your Hearing Care Professional.

Charging
There are three charger styles available for your hearing aids:

1. MECHARGE™ start
   • Tabletop
2. MECHARGE™ powerdry
   • Cleans and dries

• Place your hearing aids in the charger.
• Follow the instructions in the charger’s user manual.

Low power indication
You will hear an alert signal indicating the power cell is running low. The signal repeats every 20 minutes for about 1.5 hours. After that time, your hearing aids will stop working until charged.
Runtime will be reduced if multiple features are used simultaneously and require more frequent charging.

Charging tips
How often should I charge my hearing aids?

• We recommend charging your hearing aids every night, even if the power cell is not empty. This ensures you’ll be fully charged at the start of each day.

How long does charging take?

• A full charging cycle takes about 4 hours (+/- 10 min)
• After 30 minutes, it is possible to use your hearing aids up to 6 hours.
• Charging times vary due to use and age of power cell.

What if I forget to charge my hearing aids?

• Your hearing aids will automatically switch off when the power cell is empty. Charge the hearing aids as soon as possible.
• Hearing aids which have not been charged for over 6 months may be damaged due to unrecoverable deep-discharge of the power cell. This will require repair or replacement.

Troubleshooting for hearing aid

Problem and possible solutions

Sound is weak.
Increase the volume. Charge the hearing aid.

Clean or exchange the ear piece.

Hearing aid emits whistling sounds.
Reinsert the ear piece until it fits securely. Decrease the volume.

Clean or exchange the ear piece.

Sound is distorted.
Decrease the volume. Charge the hearing aid.

Clean or exchange the ear piece.

Hearing aid emits signal tones.
Charge the hearing aid.
Hearing aid does not work.
Turn the hearing aid on.

Charge the hearing aid. Observe also the status LEDs on the charger.

Consult your Hearing Care Professional if you encounter further problems.

You can use the following standard ear pieces:

You can easily exchange the standard ear pieces. Read more in section “Maintenance and care.”

TELEPHONE AND SMARTPHONE USE
Telephone
When using any phone, hold the receiver slightly above your ear. The hearing aid and phone receiver must be aligned. Turn the receiver slightly so the ear is not completely covered.
You may prefer specific settings when using the phone. Ask your Hearing Care Professional to set a telephone program to select for frequent use. Use this program whenever you are on the phone.
Audio streaming with iPhone®
Your hearing aids support both:

• Made for iPhone (MFi)

This features allows you to stream phone calls and music directly to your hearing aids from your iPhone.®
Your hearing aids are not compatible with Android.®

Bluetooth®
Your hearing aids are equipped with Bluetooth wireless technology. Bluetooth enables audio streaming from smartphones and other devices with appropriate connection through your smartphone. Bluetooth functionality may be restricted in specific situations.

MAINTENANCE AND CARE

Follow these guidelines to care for your hearing aids.

Cleaning casing
Your hearing aids have a protective coating, but if not cleaned regularly, you may damage them or cause personal injury.

• Clean your hearing aids daily with a soft, dry cloth or tissue
• Never use running water or immerse hearing aids in water
• Never apply pressure while cleaning
• Do not use alcohol solvent on the charging contacts

Cleaning earpieces
Cerumen (ear wax) may accumulate on earpieces and affect sound. Clean all types of earpieces daily:

• After removing from ears, wipe with a soft, dry tissue or cloth to prevent cerumen becoming dry and hard.
• Exchange standard earpieces every three months. Replace sooner if you notice cracks or changes.

Drying

• To avoid corrosion, use a soft, dry tissue or cloth to wipe off moisture from the charging contacts or hearing aids before inserting them in the charger.

Ask about recommended cleaning products and the professional cleaning schedule to keep your hearing aids in good condition

STORAGE AND TRANSPORTATION Short-term storage (days)

• Plug in your charger and place your hearing aids in the charger

Connect the charger to a power supply to ensure they turn off properly. The remote control and app do not turn off hearing aids but puts them in standby mode which will still draw some power.

Long-term storage (weeks, months)

• Fully charge the hearing aids
• Turn them off via the rocker switch
• Insert drying products in the charger before storing
• Place your hearing aids in the unplugged charger
• Plan to charge the hearing aids at least every 6 months to avoid deep-discharge of the power cell.

Deep-discharged power cells cannot be re-charged and must be replaced.

NOTE:

• Hearing aids must be charged at least every six months but recommend charging every three months.

Operating, transport, and storage conditions
The hearing aids operate in the following environmental conditions:

During extended periods of transport and storage, please observe the following conditions

| Storage| Transport
---|---|---
Temperature (recommended)| 10-25°C (50-77°F)| -20-60°C (-4-140°F)
Temperature (maximum range)| 10-40°C (50-104°F)| -20-60°C (-4-140°F)
Relative humidity (recommended)| 20-80%| 5-90%
Relative humidity (maximum range)| 10-80%| 5-90%
Atmospheric pressure| 700-1060 hPa| 700-1060 hPa

WARNING
Risk of injury, fire or explosion during shipment.

• Ship lithium-ion batteries and hearings aids according to local regulations.

NOTICE

• Protect your hearing aids from extreme heat. Do not store in direct sunlight.

WARRANTY AND SERVICE
Your hearing aid, with the exception of the battery, is covered by a comprehensive warranty. All covered instrument parts received for warranty service at an authorized service center will be repaired or replaced with new or reconditioned components, without charge, to meet the performance specifications for that model.
This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of the instrument such as physical shock, excessive wax build-up, or tampering with the instrument, any of which voids all warranties. Your Hearing Care Professional may charge a service fee for processing warranty service.
Warranty service must only be performed by an authorized service cent. Service performed by unauthorized service depots voids this warranty, and repairs so necessitated will be done on a parts and labor cost basis.
Please refer to the warranty card included with your hearing aids for warranty period effective dates.
Your hearing aids may have additional loss and damage coverage. Please consult your Hearing Care Professional to determine if this is applicable to your hearing aids.

WARNING
Use of accessories, components or replacement parts other than those provided by the manufacturer of your hearing aids could result in increased electromagnetic emissions and decreased electromagnetic immunity and could result in degradation of performance.
For service and warranty support, please contact your local Miracle-Ear® Hearing Care Professional.
If your location is not available, or you need additional support, contact Miracle-Ear® Customer Support 800-241-1372.

IDENTIFICATION INFORMATION
Your hearing aids have a serial number imprinted on them. The location of the serial number will vary according to the style of hearing aid. Record the serial number in your user guide for future reference.

The year of manufacture is incorporated in the serial number. For custom aids, the year of manufacture is derived from the first two digits.

For BTE and RIC aids, the year of manufacture is derived from the second digit:

Please note the warranty is based upon the date of purchase, not the date of manufacture.
Your Audiologist or Hearing Care Professional can answer any questions you may have about the identifying code on your hearing aid.

FOR HEARING AIDS WITH TELECOIL
Audio induction loops
Some telephones and public places like theaters offer the audio signal (music and speech) via an audio induction loop. With this system, your hearing aids can directly receive the desired signal – without distracting noise in the environment.
You can usually recognize audio induction loop systems by certain signs .

Whenever you are in a place with an audio induction loop:

• Switch to the telecoil program.
• If a telecoil program is configured for your hearing aids, it is listed in section “Hearing programs”.

Distributed By Miracle-Ear, Inc. 150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
Information in this manual subject to change without notice. Copyright ©2023 Miracle-Ear, Inc.
Hearing aid made in Singapore

References

• P65Warnings.ca.gov
• Canadian Association for Poison Centres and Clinical Toxicology
• MedWatch: The FDA Safety Information and Adverse Event Reporting Program | FDA

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