Ultraloq UL1 Smart Lock Instructions

: June 1, 2024
: Ultraloq

Table of Contents

Ultraloq UL1 Smart Lock
Product Information
Product Usage Instructions
FAQs
Warranty for Ultraloq
Articles in this section
Follow Us
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Ultraloq UL1 Smart Lock

Ultraloq-UL1-Smart-Lock-PRODUCT

Product Information

Specifications:
- Lifetime mechanical and finishes warranty
- 12 to 18-month electronic warranty (varies based on product model)

Product Usage Instructions

Warranty Coverage:
- The Ultraloq Smart Lock comes with a lifetime mechanical and finishes warranty along with a 12 to 18-month electronic warranty, depending on the specific model. The warranty covers defects in material and workmanship from the date of delivery following the original retail purchase.
What the Limited Warranty Does Not Cover:
- The limited warranty does not cover damages caused by misuse, abuse, accidents, unauthorized modifications, or improper installation.
How to File a Warranty Claim:
- Before claiming the limited warranty, the owner must notify U-tec by visiting their support page during the warranty period. Describe the alleged failure and comply with U-tec’s return shipping instructions.
Disclaimer of Warranties:
- U-tec disclaims all express, implied, and statutory warranties and conditions concerning the product, except as stated in the limited warranty. This includes implied warranties of merchantability and fitness for a particular purpose.
Limitation of Damages:
- In addition to warranty disclaimers, U-tec will not be liable for consequential, incidental, exemplary, or special damages related to the limited warranty or the product. Their total cumulative liability will not exceed the amount paid for the product by the original purchaser.

FAQs

What does the limited warranty cover?
- The limited warranty covers defects in material and workmanship for the specified periods for each product model.
How do I file a warranty claim?
- To file a warranty claim, visit U-tec’s support page during the warranty period and follow their return shipping instructions.

How can we help you?

Installation Service (https://store.utec.com/pages/installation_service)
Warranty (https://support.u-tec.com/hc/en-us/articles/360042431311)
Shipping Policy (https://support.utec.com/hc/enus/articles/360042429831)
U-tec Support (/hc/en-us) Common FAQs (/hc/en-us/categories/360003022171-Common-FAQs)
FAQs (/hc/en-us/sections/360000455491-FAQs)

Warranty for Ultraloq

Warranty for Ultraloq Smart Lock

$Ultraloq-UL1-Smart-Lock-FIG-1 $2$$

Ultraloq smart lock comes with a lifetime mechanical and finishes warranty along with a 12 to 18-month electronic warranty (see the list below) to the original purchaser of the product against defects in material and workmanship from the date of delivery following the original retail purchase (the “Warranty Period”).

UL1 / Combo: 12-month electronic warranty UL3 Series (https://support.u-tec.com/hc/en-us/articles/360058438432-Ultraloq-UL3-Series) 18- month electronic warranty
Latch 5 Series (https://support.u-tec.com/hc/en-us/articles/11460042988313) 18-month electronic warranty
U-Bolt Series (https://support.u-tec.com/hc/en-us/articles/360058877451-Ultraloq-U-Bolt-Series): 18-month electronic warranty
UL300: 18-month electronic warranty
Bridge: 12-month electronic warranty
Handle Push Pull: 18-month warranty
Upon return of a defective product to U-tec Group, U-tec may repair or replace the product with a new or refurbished product at U-tec’s sole discretion.
If the Product or a component incorporated within it is no longer available, U-tec may, at U-tec’s sole discretion, replace the Product with a similar product of a similar function.
Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (a) ninety (90) days from the date of delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period.

What does this limited warranty not cover?

This Limited Warranty does not cover the following (collectively “Ineligible Products”):
Products marked as “sample” or “Not for Sale”, or sold “AS IS”; or Products that have been subject to:
- (a) modifications, alterations, tampering, or improper maintenance or repairs;
- (b) handling, storage, installation, testing, or use not following the User’s Guide, Placement Guidelines, or other instructions provided by U-tec;
- (c) scratches, abrasions, deterioration due to the use of paints, solvents or other chemicals;
- (d) abuse or misuse of the Product; or
- (e) Acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane. This Limited Warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). U-tec recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the performance and may invalidate this Limited Warranty.
Before claiming this Limited Warranty, the owner of the Product must (a) notify U-tec of the intention to claim by visiting U-tec.com/support.html during the Warranty Period and providing a description of the alleged failure, and (b) comply with U-tec’s return shipping instructions.
U-tec will have no warranty obligations concerning a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined above).
U-tec will bear all costs of return shipping to the owner and will reimburse any shipping costs incurred by the owner, except concerning any Ineligible Product, for which the owner will bear all shipping costs.

Disclaimer of Warranties

Except as stated above in this limited warranty, and to the maximum extent permitted by applicable law, U-tec disclaims all express, implied, and statutory warranties and conditions concerning the product, including the implied warranties of merchantability and fitness for a particular purpose.
To the maximum extent permitted by applicable law, U-tec also limits the duration of any applicable implied warranties or conditions to the duration of this limited warranty.

Limitation of damages

In addition to the above warranty disclaimers, in no event will U-tec be liable for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from relating to this limited warranty or the product, and U-tec’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount paid for the product by the original purchaser.

International Warranty:

Ultraloq’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Region	Ofﬁcial channel	The warranty covers purchases from
International	Ultraloq Store	www.u-tec.com
CA	Amazon CA	Ultraloq
---	---	---

Amazon.ca
AU| Amazon AU| ULTRALOQ Direct
UK| Amazon UK| Ultraloq Direct

For purchases made out of the above channels, please contact your seller directly.

Articles in this section

Need more help?

1 (844) HEY-UTEC (US & CA) MON-FRI 6 AM TO 7 PM PST (tel://18444398832)
1800 577 562 (AU) MON-FRI 8 AM TO 4 PM AEST (tel://1800577562)
Order Status (https://store.u-tec.com/pages/order-lookup)

Company

About Us (https://www.utec.com/company/aboutus.html)
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Help

Support (https://support.u-tec.com/hc)
Community (https://community.u-tec.com/)
Refund Policy (https://support.u-tec.com/hc/enus/articles/360042429831-Shipping-and-Return-Policy-for-U-tec-Store)
Shipping Policy (https://support.utec.com/hc/en-us/articles/360042429831)

Legal

Terms of Use (https://www.u-tec.com/company/terms.html)
Privacy Policy (https://www.u-tec.com/company/privacy.html)

Program

Partner Program (https://www.utec.com/partner.html)
Referral Program (https://ultraloq.kickbooster.me/boost)
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Reviewers Program (https://www.utec.com/partner/reviewapplication.html)
Hero Discount (https://store.utec.com/pages/hero-discounts)

With this extended warranty, you’ll have continued support from the ULTRALOQ dedicated customer service team. We are available Monday – Friday, 7 am to 7 pm PST. Welcome to the ULTRALOQ family! If you have any questions, please feel free to reach out to our customer service team. You can call us at 844-439-8832 or submit a ticket through our website at u-tec.com/help. We will get back to you as soon as possible.