Intellihot Tankless Electric Water Heater User Manual

Tankless Electric Water Heater

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Specifications

Manufacturer: Intellihot Inc.

Warranty: 10 years for Heat Exchanger Coil, 2
years for Other Parts

Product Usage Instructions

Warranty Information

General: This warranty covers defects in
materials and workmanship. It starts from the date of installation
or 60 days from the manufacturing date.

Warranty Period: 10 years for Heat Exchanger
Coil and 2 years for Other Parts.

Heat Exchanger Coil

The warranty period for a heat exchanger coil failure in a
Commercial DHW application is ten (10) years from the effective
start date.

All Other Parts and Components

The warranty period for any original parts (excluding the heat
exchanger coil) against failure is two (2) years from the effective
start date. Replacement parts are warranted for the unexpired term
of the original warranty.

Shipping Costs

If a replacement part is supplied under warranty, ground service
delivery is free. Expedited shipping expenses will be paid by the
customer.

Definition of Potable Water

Potable water is drinkable water supplied from utility or well
water meeting EPA standards.

Water Hardness Criteria

This warranty applies when water quality and supply meet
specific parameters. Refer to the table for maximum allowable
hardness based on unit setpoint temperature and incoming water
pressure.

FAQ

What is covered by the warranty?

The warranty covers defects in materials and workmanship for 10
years for the Heat Exchanger Coil and 2 years for Other Parts.

How is the manufacturing date determined?

The manufacturing date is determined using the serial number
located on the ratings label on the unit.

What is not covered by the warranty?

Failures or problems not covered include those due to…

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18. Warranty
18.1 Warranty
General
This unit is warranted by Intellihot Inc ., and covers defects in materials and workmanship, subject to the applicable time periods and terms below . The Warranty coverage begins on the date of installation or 60 days from the date of manufacturing if installation cannot be verified . The manufacturing date is determined using the serial number located on the ratings label on the unit .
This warranty is extended to the original purchaser and any subsequent owner at the original install location, and applies only when properly installed by a licensed contractor and operated in accordance with the instruction manuals . This warranty is limited to repairs or replacement of parts, at Intellihot’s option that are proven to be defective under normal use and connected only to potable water systems .
Warranty Period
Commercial Domestic Hot Water (DHW) Warranty: Heat Exchanger Coil – 10 years, Other Parts – 2 years from the date of installation or 60 days from the date of manufacturing if installation date cannot be verified . The manufacturing date is determined using the serial number located on the ratings label on the unit .
Heat Exchanger Coil
The warranty period for a heat engine coil failure, when installed in a Commercial DHW application is ten (10) years from the effective start date .
All Other Parts and Components
The warranty period for any original parts (excluding the heat engine coil) against failure, is two (2) years from the effective start date . A replacement part will be warranted for the unexpired term of the original warranty . Defective parts submitted may not be returned . No returns will be accepted without prior authorization from Intellihot .
Shipping Costs
If a replacement part is supplied under the terms of this warranty, Intellihot will provide ground service delivery for the part free of charge . Any expedited shipping expense will be paid by the customer .

Definition of Potable Water
Potable water is defined as drinkable water supplied from utility or well water in compliance with EPA secondary maximum contaminant levels (40 CFR part 143 .3) as shown in the table below .

Contaminant Aluminum Chloride Color Copper Corrosivity Fluoride Foaming Agents Iron Manganese Odor pH Silver Sulfate Total dissolved solids (TDS) Zinc

Level 0.05 to 0.2 mg/l 250 mg/l 15 color units 1.0 mg/l Non-corrosive 2.0 mg/l 0.5 mg/l 0.3 mg/l 0.05 mg/l 3 threshold odor number 6.5-8.5 mg/l 0.1 mg/l 250 mg/l 500 mg/l 5 mg/l

Water Hardness Criteria
This warranty applies only when the water quality and supply meets the parameters outlined in the table below .
To use the table, locate the desired unit setpoint temperature on the left side of the table . Then locate the incoming water pressure across the top . The corresponding value in the table is the maximum allowable hardness in grains per gallon (gpg) .

Maximum Allowable Hardness (grains per gallon, gpg)

Unit Setpoint (°F) 30

Incoming Water Pressure (psi)

40

50

60

80

100

100-119

8

15

20

25

30

30

120-139°

5

11

15

20

27

30

140-159°

4

5

11

13

18

20

160-190°

3

4

10

12

15

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Not Covered by this Warranty
This warranty does not cover failures or problems due to:
· Failure to install in accordance with applicable building codes, ordinances, normal plumbing, or electrical trade practices .
· Improper installation, improper use, improper maintenance, improperly made replacements or repairs, accidents or abuse .
· Missing drip leg (or not including an alternative method) on the gas line connection
· Sediment deposits, fire, flood, lightning, freezing, and acts of God, or any causes other than defects in materials and workmanship .
· The unit is installed without consideration for an adequate drain to accommodate leaks,
· The unit installed where the leakage could result in damage to the area adjacent to the water heater or to the lower floors of the building .
· Damages due to improper/inadequate water hardness treatment or damages from scale formation due to water hardness .
· ·Water hammer arrestor must be installed to prevent heat exchanger damages . Otherwise, Heat exchanger warranty request will not be honored .
· Electrical failures due to Inadequately sized electrical breaker or inadequately sized wire
· Not performing recommended maintenance .
· Component failiures due to side panels not being properly closed
· Not properly electrically grounding the unit or not following the electrical grounding requirements .
· Holes drilled in the cabinet
· Holes drilled on the exhaust pipes
· The manufacturer will not be responsible for any damages resulting from leaking if adequate drainage is not provided
This warranty will be void and have no effect if:
· The unit is modified or altered in any way .
· Holes are drilled on the exhaust sidecast
· Appliance(s) or equipment are attached to the unit that have not been approved by Intellihot Inc .
· If the unit is used exclusively as a booster heater for a commercial dishwasher, or if the water from a reverse osmosis or deionized process is run directly through the unit .
· The serial number is altered, defaced, or discarded .
·

Warranty Limitations This warranty applies only when the unit is used in the United States or Canada . Except for the limited warranties provided above, Intellihot Inc . disclaims any and all other warranties, including but not limited to warranties of merchantability and fitness for a particular purpose; provided however, that implied warranties of merchantability and fitness for a particular purpose are not disclaimed during the 1-year period from the effective date. Intellihot shall not be liable for indirect, special, incidental, consequential, or other similar damages, including lost profits, arising from or relating to the unit. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state .
How to Make a Claim The warranty claim can be submitted by calling (877) 8351705 . Proof of purchase in the form of a dated sales receipt or warranty registration should be included with your claim . The product owner should submit the warranty claim directly to Intellihot at the following address:
Intellihot Inc . Attn: Warranty Claims 2900 W . Main St . Galesburg, IL 61401
All parts claimed to be defective may be requested to be returned to Intellihot for examination prior to full claim settlement . Please include the following information on your warranty claim: · Model number and serial number of the unit .
· Date of original purchase .
· Owner’s name and address .
· A description of the problem with the part and unit .

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iQ2001 – iQ3001 Warranty

19. Product Warranty
19.1 Warranty
To register via the telliCare app, refer to “12 .9 .3 telliCare Service (Subscribe at Startup)” on page 52 .
Warranty Registration Intellihot Inc . 2900 W . Main Street Galesburg, IL 61401
Or fill out the information in the form below and mail to the following address:

Make a copy or cut here to remove page.
Model: _____

Serial Numbers (up to 12):

Owner Information: Name: _____ Address: __ City, State, Postal Code: _ Phone Number:

Dealer Information: Sold By: __ Address: __ City, State, Postal Code: Phone Number:

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iQ2001 – iQ3001 Product Warranty

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