ST4302S Digital Signage

Product Information

Specifications

• Model: ST4302S/ST5502S/ST6502S/ST7502S/ST8602S
• Display Type: Digital Signage
• Manufacturer: BenQ Corporation
• Year: 2022

Product Usage Instructions

Safety Warnings and Precautions

Before using the digital signage, please read and follow these
safety warnings and precautions:

• Do not expose the display to water or moisture.

• Avoid placing the display in direct sunlight or near heat
  sources.

• Ensure proper ventilation around the display to prevent
  overheating.

• Do not block the ventilation openings of the display.

• Unplug the display from the power source before cleaning or
  performing maintenance.

Important Safety Instructions

Please adhere to the following important safety
instructions:

• Read and understand all instructions before using the digital
  signage.

• Only use the display with the specified power source and
  voltage.

• Avoid using the display in environments with high humidity or
  extreme temperatures.

• Do not modify or disassemble the display.

• Keep the display away from children and pets.

Notes on the LCD Panel of this Display

The LCD panel of this display has the following
characteristics:

• Resolution: Varies by model
• Aspect Ratio: Varies by model
• Refresh Rate: Varies by model

Safety Notice for Remote Control

When using the remote control, please keep the following safety
notice in mind:

• Do not expose the remote control to water or other
  liquids.

• Replace the batteries with the correct polarity.

• Keep the remote control away from children and pets.

Battery Safety Notice

When handling batteries, please follow these safety
precautions:

• Do not dispose of batteries in fire.
• Do not short-circuit the battery terminals.
• Dispose of batteries according to local regulations.

BenQ ecoFACTS

BenQ ecoFACTS provides information on the environmental impact
of the display. For more information, visit the BenQ website.

Package Contents

The package includes the following items:

• Digital signage display
• Power cable
• Remote control
• User manual
• Other accessories (varies by model)

Setting up the Display

Mounting the Display

To mount the display, follow these steps:

1. Choose a suitable location for the display.
2. Attach the mounting brackets to the back of the display.
3. Securely mount the display on a wall or stand using the
   provided screws.

Parts of the Display and Their Functions

The display consists of the following parts:

• Screen
• Power status indicator
• Control panel
• Input/output terminals
• Remote control receiver

Power Status Indicator

The power status indicator shows the current power state of the
display. It may be located on the front or side of the display.

Control Panel

The control panel allows you to adjust various settings and
control the display. It may include buttons or a touch-sensitive
panel.

Input/Output Terminals

The input/output terminals are used to connect external devices
to the display, such as HDMI, VGA, USB, and audio ports.

Remote Control

The remote control allows you to conveniently operate the
display from a distance. It requires batteries for operation.

Using the Remote Control

To use the remote control, follow these steps:

1. Insert batteries into the remote control with the correct
   polarity.

2. Aim the remote control at the display.

3. Press the desired buttons to control the display.

Connection

Connecting Audio/Video Signals

To connect audio/video signals to the display, follow these
steps:

1. Identify the appropriate input ports on the display.

2. Connect the audio/video cables from your source device to the
   corresponding input ports on the display.

3. Ensure a secure connection by tightening the connectors.

Connecting Power

To connect the power to the display, follow these steps:

1. Locate the power input port on the display.

2. Connect one end of the power cable to the power input port on
   the display.

3. Plug the other end of the power cable into a suitable power
   outlet.

FAQ

Q: Where can I find the latest version of the user manual?

A: You can download the latest version of the user manual from
the BenQ website. Visit www.BenQ.com, go to Business > SUPPORT

Downloads > [model name] > User Manual.

Q: What is the EPREL Registration Number for each model?

A: The EPREL Registration Numbers for each model are as follows:
ST4302S: 776755, ST5502S: 776770, ST6502S: 1120356, ST7502S:
1123870, ST8602S: 1123894.

ST4302S/ST5502S/ST6502S ST7502S/ST8602S Digital Signage User Manual

Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.
Copyright
Copyright 2022 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Product support

iii

Product support
This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

1. Make sure your computer is connected to the Internet.
2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.
– User manual and related document: www.BenQ.com > Business > SUPPORT > Downloads > model name > User Manual
– (EU only) Dismantled information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

EPREL Registration Number: ST4302S: 776755 ST5502S: 776770 ST6502S: 1120356 ST7502S: 1123870 ST8602S: 1123894

iv

Table of Contents

Table of Contents

Product support………………………………………………………… iii Safety warnings and precautions ……………………………….. 1 Important safety instructions…………………………………….. 2
Notes on the LCD panel of this display ……………………………… 2 Safety notice for remote control ………………………………………… 3 Battery safety notice ……………………………………………………………. 3 BenQ ecoFACTS………………………………………………………………….. 4
Package contents ……………………………………………………….. 5 Setting up the display …………………………………………………. 6
Mounting the display ……………………………………………………………. 6
Parts of the display and their functions …………………….. 9
Power status indicator ………………………………………………………. 10 Control panel……………………………………………………………………… 10 Input/output terminals……………………………………………………….. 11 Remote control………………………………………………………………….. 13 Using the remote control ………………………………………………….. 14
Connection ………………………………………………………………. 15
Connecting audio/video signals …………………………………………. 15 Connecting power……………………………………………………………… 19
Basic operations……………………………………………………….. 20
Turning the display on or off …………………………………………….. 20 Switching input source ………………………………………………………. 20 Operations in the OSD menu …………………………………………… 21 Initial setup …………………………………………………………………………. 22 Settings ……………………………………………………………………………….. 22 Setting up the Internet connection……………………………………. 23 Activating X-Sign screen saver…………………………………………… 25 Updating software ……………………………………………………………… 26
OSD menu operations …………………………………………….. 27
Picture ………………………………………………………………………………… 27

Table of Contents

v

Screen…………………………………………………………………………………. 29 Audio ………………………………………………………………………………….. 30 Configuration 1 ………………………………………………………………….. 31 Configuration 2 ………………………………………………………………….. 32 Advanced option………………………………………………………………… 33
System interface……………………………………………………….. 36
Main screen ………………………………………………………………………… 36 APPS……………………………………………………………………………………. 38
Product information…………………………………………………. 53
Specifications………………………………………………………………………. 53 Dimensions…………………………………………………………………………. 56 Supported input signal resolution ……………………………………… 61
Troubleshooting ……………………………………………………….. 63

6/30/23

1

Safety warnings and precautions

Safety warnings and precautions

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

THIS EQUIPMENT MUST BE GROUNDED
To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords used with the equipment must have three cores and be correctly wired to provide connection to the ground. Wrongly wired extension cords are a major cause of fatalities.
The fact that the equipment operates satisfactorily does not imply that the power outlet is grounded or that the installation is completely safe. For your safety, if you are in any doubt about the effective grounding of the power outlet, please consult a qualified electrician.

· The mains plug of the power supply cord shall remain readily operable. The AC receptacle (mains socket outlet) shall be installed near the equipment and shall be easily accessible. To completely disconnect this equipment from the AC mains, disconnect the power cord plug from the AC receptacle.
· Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where it may fall and cause damage to itself or others.
· Do not place this display near water, like a spa or pool, or in a position which will allow the splashing or spraying of water onto the display, like in front of an open window where rain water may enter.
· Do not install this display in a confined space without proper ventilation and air circulation, such as in a closed cabinet. Allow proper space around the display for dissipating heat inside. Do not block any openings and vents on the display. Overheating may result in hazards and electric shock.
· Installation of this display should only be performed by a qualified technician. Failure to install this display properly may cause injuries and damages to the personnels and the display itself. Check the installation regularly and maintain the display periodically to ensure the best working condition.
· Use only the accessories approved or recommended by the manufacturer to mount this display. Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries. Make sure that the surface and fixing points are strong enough to sustain the weight of the display.
· To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside. Refer servicing to qualified service personnel.
· To prevent personal injuries, mounting the display or installing desktop stands is required before use.

Important safety instructions

2

Important safety instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding- type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Notes on the LCD panel of this display
· The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of glass which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal substrate is also liable to damage under excessive force or extreme temperatures. Please handle with care.
· The response time and brightness of the LCD panel may vary with the ambient temperature.
· Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary.
· The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the LCD technology and is not a defect.

3

Important safety instructions

· LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to ‘screen burn-in’ or ‘image retention’ which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, fixed/inactive text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 4:3 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines. Note: Under certain circumstances, condensation may occur on the inner side of the cover glass, it’s a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 2 hours of normal operation.
· ST series does not offer image retention function, for more information, please refer to installation guide.
· For ST series, when the power goes out unexpectedly, please make sure the time zone is correctly synced via the Internet, otherwise manual adjustment is needed.
Safety notice for remote control
· Do not put the remote control in the direct heat, humidity, and avoid fire.
· Do not drop the remote control.
· Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.
· Confirm there is no object between the remote control and the remote sensor of the product.
· When the remote control will not be used for an extended period, remove the batteries.
Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following:
· Always ensure that the batteries are inserted with the positive and negative terminals in the correct direction as shown in the battery compartment.
· Different types of batteries have different characteristics. Do not mix different types.
· Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries.
· When batteries fail to function, replace them immediately.
· Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible.
· Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use.
· There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.

Important safety instructions

4

BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment ‘N Quality to Life” corporate vision with the ultimate goal to achieve a low- carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ’s CSR Website at http:// csr.BenQ.com/ for more details on BenQ’s environmental commitments and achievements.

5

Package contents

Package contents
Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately.

LCD display

Power cord (By region)

Remote control

AAA battery x 2

HDMI cable x 1 RS232 cable x 1 Quick start guide

· The type of power cord supplied may differ from that illustrated depending on your region of purchase.
· Before discarding the package, check that you haven’t left any accessories inside the box.
· Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the package (if possible) for future transport of the display.
· Do not leave plastic bags within reach of young children or babies.

Setting up the display

6

Setting up the display
Mounting the display
You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation: · This display should be installed by at least two adult persons. Attempting to install this
display by only one person may result in danger and injuries. · Refer the installation to qualified technicians. Improper installation may cause the
display to fall or malfunction.
Installing the display on a wall
VESA Standard: ST4302S: 200 x 200 (4 – M6 x 15L) ST5502S: 400 x 400 (4 – M6 x 15L) ST6502S: 400 x 400 (4 – M6 x 15L) ST7502S: 600 x 400 (4 – M6 x 15L) ST8602S: 600 x 400 (4 – M6 x 15L) 1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface.
Make sure that the size of the cloth is larger than the display. 2. Gently lay the display on the cloth with the LCD screen facing down. 3. Remove the desktop stands from the display if installed. 4. Identify the wall mounting screw holes on the back of the display as shown in the
illustration.

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600mm

WALL MOUNT SCREW=M8*(15+X) (X=WALL MOUNT BKT THICKNESS)

RS232 OUT
RS232 IN
USB2.0
USB2.0
MICRO SD IR-OUT
IR-IN
HDMI3 IN Q40G1001-813-80A

PC LINE IN RJ45

DVI-D IN

VGA IN

AUDIO OUT HDMI1 IN

HDMI2 IN Q40G1001-813-79A

ST7502S

7

Setting up the display

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5. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket’s instructions. The length of the screw should exceed the thickness of the wall mounting bracket, please refer to below chart for each model. Make sure that all screws are tightened and secured properly. (Recommended torque: 16 (+2/-2) kgf/cm). The mounting means should be strong enough to bear the weight of the display.

LCD display

· To maintain proper ventilation, keep at least 10 mm of clear space from the back cover of the display to the wall.
· Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician.

Thickness of the wall L1 mounting mm bracket
L2 mm (L3″)
10mm (0.39″)

Setting up the display

8

Mounting in portrait orientation (for ST4302S & ST5502S only)
This display can be installed in both landscape and portrait orientation.
When mounting the display in portrait orientation, rotate the display 90 degrees counter-clockwise as illustrated ensuring that the IR sensor of the display is orientated toward the top of the display.

IR Sensor

90 IR Sensor

9

Parts of the display and their functions

Parts of the display and their functions
ST4302S & ST5502S

D A

B

C

ST6502S & ST7502S & ST8602S

A

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C

B

A Remote Control Sensor & Power Status Indicator B Control panel C Input/output terminals: Bottom side D Input/output terminals: Left side E OPS Slot (Port)

· USB2.0= 5V 500mA / USB3.0= 5V 1.0A
· OPS= 12V 5A. Max.65W
· : Direct Current / DC · : Alternating Current /AC · The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m
(USB 3.0).

Parts of the display and their functions 10

Power status indicator

Color
Green Green and Red
Red

Status
On Blink On

Red

Blink

Red

On

Green

Blink

Off

Off

Control panel

Description
The display is turned on. The display is updating the firmware. The display is in standby mode. The display is receiving commands from the remote control. The display is in standby mode and Schedule has been enabled. Refer to Advanced option on page 33 for more information. Power switch is turned off.

1 2 3456 78

No. Name
1
2 MUTE 3 INPUT
4+
5-
6 7
8 MENU

Description
Turns the display on/off.
Disables the audio. Opens the input source menu.
· Increases the volume. · Opens the selected item or confirms a selection in the OSD or
input source menu. · Decreases the volume. · Returns to the previous page in the OSD or input source menu. Scrolls up in the OSD or input source menu.
Scrolls down in the OSD or input source menu.
Opens/closes the OSD menu.

11 Parts of the display and their functions
Input/output terminals
Bottom side
ST4302S & ST5502S & ST6502S

RJ45

PC LINE IN

DVI(DVI-D) IN

VGA IN

AUDIO OUT HDMI1 IN

HDMI2 IN

12

3 4 5 6 789

ST7502S & ST8602S

21

RJ45

PC LINE IN

DVI(DVI-D) IN

VGA IN

AUDIO OUT HDMI1 IN

HDMI2 IN

3 4 5 6 789

No.

Name

1 AC IN Port

2 Power Switch

3 RJ45

4 PC LINE IN

5 DVI (DVI-D) IN

6 VGA IN

7 AUDIO OUT
8 HDMI1 IN 9 HDMI2 IN

Description
Connects to a power outlet through the supplied power cord.
Turns on/off the power supplied from the AC IN port.
Connects with a local network using a standard Ethernet cable. Connects with the VGA video source (via a 3.5mm cable) to receive audio from the device. Connects with devices transmitting video using the DVI-D interface. Connects with devices transmitting video using the VGA interface. Connects with an external audio device (such as a speaker, stereo system, or headphone) to output the audio that is supplied by the video source.
Connects with devices transmitting audio/video using the HDMI interface.

Left Side
ST4302S & ST5502S

RS232 OUT
RS232 IN
USB2.0
USB2.0
MICRO SD IR-OUT
IR-IN

1 2
3
4 5
6 7

Parts of the display and their functions 12

ST6502S & ST7502S & ST8602S

RS232 OUT
RS232 IN
USB2.0
USB2.0
MICRO SD IR-OUT
IR-IN
HDM3 IN

1 2
3
4 5
6 7
8

No.

Name

1 RS232 OUT

2 RS232 IN 3 USB2.0 4 USB2.0 5 MICRO SD 6 IR-OUT 7 IR-IN 8 HDMI3 IN

Description
Connects with the serial I/O input connector of a device to transfer data. Connects with the serial I/O output connector of a device to receive data.
Connects with a USB 2.0 flash drive to play media files stored on the drive.
Accepts microSD cards to play media files stored on the card.
Connects with an external A/V device through an IR extension cable to transfer signals from the IR sensor.
Connects with an external IR receiver.
Connects with devices transmitting audio/video using the HDMI interface.

13 Parts of the display and their functions

Remote control
1
2 3 4 5 6 7

· Scrolls up/down/left/right when opening a web page.

10

7 ADJUST

11

No function.

8

12

Disables the audio.

13

9 ///

14

· The red, green, and yellow buttons have no

15

function.

· The blue button turns on/off the backlight of

16

the display.

10 NORMAL

17

8

Returns to normal operation after setting

9

display ID.

11 ID
18
Sets display ID if you need to control several displays in a daisy chain.

12 FORMAT Adjusts the zoom level.

1
Turns the display on/off.

2 // //
· Controls the playback of audio/video input from the external A/V devices via the VGA, DVI-D, and HDMI interface.
· Controls the playback of media files when using the Media Player app.

3

SOURCE

Opens the input source menu.

4
Returns to the home screen.

5 LIST · Opens the OSD menu. · Opens menu when using X-Sign.

6 /// · Navigates the OSD menu.

13
Returns to the previous page in the OSD menu or apps.
14 INFO · Indicates through which interface your media
content is being played and displays the resolution. · Displays the media file’s information when using the Media Player app.
15 OK Confirms the selected item.
16 OPTIONS Opens the toolbar when using the Media Player app.
17 VOL Increases or decreases the volume.
18 Alphanumeric Buttons Enters numbers and text.

Parts of the display and their functions 14
Using the remote control
Installing remote control batteries
1. Press and flip open the battery compartment cover.
2. Insert two AAA batteries into the battery compartment ensuring that the (+) and (-) signs on the batteries match the (+) and (-) indications on the battery compartment.
3. Flip and slide the cover over the battery compartment so the tab on the cover is inserted into the opening in the compartment.
Remote control usage tips
· When using the remote control, aim the remote control at the sensor at the display’s bottom-right side within a distance of less than 5m, and a horizontal and vertical angle of less than 20 degrees.
· Do not let the remote control become wet or place it in humid environments (like bathrooms).
· If the display’s remote control sensor window is exposed to direct sunlight or strong light, the remote control may not operate properly. In this situation, change the light source, readjust the angle of the display or operate the remote control from a location closer to the display’s remote control sensor window.
5m 20 20

15 Connection
Connection
Connecting audio/video signals
Pay attention to the following notes when you connect cables: · Please turn off all devices. · Familiarize yourself with the audio/video ports on the display and the devices you want
to use. Be aware that incorrect connections may adversely affect picture quality. · Do not remove cables from the ports by pulling the cable itself. Always grasp and pull
the connectors at the end of the cable. · Ensure that all cables are fully inserted and firmly seated.
Connecting the digital inputs
To use the DVI interface: 1. Connect the DVI (DVI-D) IN jack on the display to the DVI output jack on a com-
puter using a DVI-D cable. 2. Connect the computer’s audio output jack to the PC LINE IN jack on the display
using a suitable audio cable. 3. Press INPUT and then select DVI-D from the input source menu. To use the HDMI interface: 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD
player) to the HDMI1 IN or HDMI2 IN jack on the display using an HDMI cable. 2. Press INPUT and then select HDMI1 or HDMI2 from the input source menu.
ST4302S & ST5502S:

Audio cable

DVI-D cable

HDMI cable

Computer

ST6502S & ST7502S & ST8602S:

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Connection 16

Audio

DVI-D cable

cable

HDMI cable

Computer

17 Connection
Connecting the analog input
1. Connect the VGA IN jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable.
2. Connect the computer’s audio output jack to the PC LINE IN jack on the display using a suitable audio cable.
3. Press INPUT and then select VGA from the input source menu.

Audio cable

D-Sub (15-pin) cable

Computer

Connection 18
Connecting the multimedia inputs
To play multimedia files stored on the USB flash drive, insert the USB flash drive into the USB2.0 port.
USB flash drive
USB 2.0 standard spec is 0.5A and USB 3.0 standard spec is 0.9A.

19 Connection
Connecting power
Plug one end of the power cord into the power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch).
· The supplied power cord is suitable for use with 100-240V AC power only. · The power cord and outlet illustrated may differ from the ones used in your region. · Only use an appropriate power cord for your region. Never use a power cord which appears
damaged or frayed, or change the plug type on the power cord. · Be aware of the power loading when you use extension cords or multiple outlet power boards. · There are no user serviceable parts in this display. Never unscrew or remove any covers. · Turn off the power and unplug the power cord if you intend to move the display.

Basic operations 20
Basic operations
Turning the display on or off
1. Be sure to follow the instruction in Connecting power on page 19. 2. Before turning on the display, make sure the power switch is set to ON. The system
will enter standby mode.
Power Switch
The display’s standby mode still consumes power. To completely cut off power supply, set the Power switch to OFF and then disconnect the power cord from the power outlet.
Power Button
· Only when the power switch is set to on, the power button on the rear panel and the power button on the remote control will work.
· To turn on or off the display, press the power button on the rear panel or power button on the remote control.
· Display in standby mode still consumes power. To completely cut off the power supply, remove the power cord from the AC power outlet.
Switching input source
Press INPUT on the rear of the display or press on the remote control to open the input source menu and then select an input source.

21 Basic operations

Operations in the OSD menu

Using the control panel buttons

Using the remote control

1. Press MENU to open the OSD menu. 1. Press to open the OSD menu.

2. In the OSD menu, press or to 2. Press or to scroll up or down. scroll up or down.

3. Press to confirm selections.

3. Press OK to confirm selections.

4. Press or to adjust settings and press to confirm changes. Press to return to the previous page.

4. Press and to adjust settings and press OK to confirm changes. Press
to return to the previous page.

5. Press MENU to close the OSD menu.

5. Press to close the OSD menu.

Basic operations 22
Initial setup
After you have connected the display to the power, you are ready to power on the display. The first time you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may
take a moment. 2. Select Next on the screen to begin. Follow the on-screen instructions to set up the
language, date and time, and network. Or your can skip some of these steps and complete the setup later.
Settings
After booting up the display, the main screen will appear on the display.

To configure the display, press on the remote control or MENU on the rear panel of the display to open the OSD menu.

Picture Screen Audio Configuration 1 Configuration 2 Advanced option

Brightness Contrast Sharpness Black level Tint Color Noise reduction Gamma selection Color temperature Color control Smart power Overscan

90 50 20 50 50 55 Medium Native Native Action Off Off

Refer to OSD menu operations on page 27 for more information.
· If it is the first time to power on the display, the main screen will appear after the boot on process is finished.
· If Boot on source is set to any video input sources via the DVI (DVI-D) IN, VGA IN, HDMI1 IN, HDMI2 IN or HDMI3 IN port, the main screen will not appear after the display is turned on. You can press on the remote control and then select Android to open the main screen.

23 Basic operations
Setting up the Internet connection
Your display must be connected to a network to conduct OTA updates or surf the Internet.
To find the MAC address in operating system of the display, please go to Settings > System > About > Status.
Network setting
Follow the steps below to configure the wired network settings for the display. 1. Connect the display to a local network via an RJ45 cable. 2. On the main screen, select Settings.
3. Go to Network & Internet > Ethernet. – If you are in a DHCP environment, enable Ethernet and the display will be connected to the Internet automatically.
– If you are in a non-DHCP environment, enable Static IP and then manually set the IP Address, Gateway, Netmask, DNS 1 and DNS 2.

Basic operations 24
Wireless connection
You need to install a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information about the wireless adapter. 1. Install a wireless adapter to the display. 2. On the main screen, select Settings.
3. Go to Network & Internet > Wi-Fi.
4. Enable Wi-Fi. The available networks will appear on the screen. 5. Select the wireless network you want to connect to. 6. Follow the on-screen instructions to input the password and connect the display to
the wireless network.

25 Basic operations
Activating X-Sign screen saver
To turn the non-touch display into a big presentation screen without using remote control: 1. On the main screen, select Settings.
2. Go to Signage Display > General settings > X-Sign screen saver to change the timeout settings.
3. Return to the main screen. The screen saver will launch after a specified time of inactivity.

Basic operations 26
Updating software
Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. To manually update the software: On the main screen, go to Settings > System > About > BenQ System Updates.
· Update system: The device will search for the update file while connecting to the Internet.
· USB update: – Copy the update file to the root of a FAT32 format USB drive. Make sure the file name is “update_signed.zip”. – Insert the USB to the display, and the system will prompt a message for confirmation. If the message does not show up, select USB Update to start update detection. – Select Start Update to initiate update process.
· Software update process may take some time to complete. · During the update process, do not turn off the device or disconnect the Internet connection.
Any interruptions during the software update process may permanently damage your display.

27 OSD menu operations
OSD menu operations
Picture

Picture Screen Audio Configuration 1 Configuration 2 Advanced option

Brightness Contrast Sharpness Black level Tint Color Noise reduction Gamma selection Color temperature Color control Smart power Overscan

90 50 20 50 50 55 Medium Native Native Action Off Off

Menu
Brightness Contrast Sharpness

Description
Adjusts the brightness of the display (0 to 100). Adjusts the contrast of the display (0 to 100). Adjusts the sharpness of the display (0 to 100).

Black level Tint

This option is not available for the input via the DVI (DVI-D) IN and VGA IN port.
Adjusts the brightness for the black portions of an image (0 to 100). Adjusts the tint of the display (0 to 100).

Color

This option is not available for the input via the DVI (DVI-D) IN and VGA IN port.
Adjusts the saturation of the display (0 to 100).

Noise reduction

This option is not available for the input via the DVI IN and VGA IN port.
Reduces electrical image noise caused by different media players (Off / Low / Medium / High).

Gamma selection
Color temperature

This option is not available for the input via the DVI IN and VGA IN port.
Adjusts the mid-tone contrast of the display (Native / 2.2 / 2.4 / s gamma / D-image). Adjusts the color temperature of the display (3000K / 4000K / 5000K / 6500K / 7500K / 9300K / 10000K / Native / User 1 / User 2).
· Native: Default temperature.
· User 1: Adjust the balance of each RGB color.
· User 2: Adjust color temperature from 2000K to 10000K in step of 100K.

OSD menu operations 28

Menu

Description

Color control

Select Color temperature > User 1 to activate Color control. You can adjust individual red, green, and blue color balance. · R (0 to 255) · G (0 to 255)

Smart power

· B (0 to 255) Adjusts the power consumption based on the brightness of the display automatically. · Off: No adjustment.

· Medium: 80% of power consumption relative to the brightness.

Overscan Picture reset

· High: 65% of power consumption relative to the brightness. Enlarges the image displayed on the screen (Off / On). Resets all settings in Picture menu to factory settings (CANCEL / Reset).

29 OSD menu operations
Screen
Picture Screen Audio Configuration 1 Configuration 2 Advanced option

H position V position Clock Clock phase Zoom mode Auto adjust Screen reset

50 50 50 22 Full Action Action

Menu H position V position
Clock Clock phase Zoom mode Auto adjust Screen reset

Description
Adjusts the horizontal position of the video from the VGA IN input source (0 to 100). Adjusts the vertical position of the video from the VGA IN input source (0 to 100). Adjusts the width of the video from the VGA IN input source (0 to 100). Adjusts the clarity of the video from the VGA IN input source (0 to 100).
Sets the zoom level (Full / 4:3 / Real). Enables Auto adjust to optimize the video from the VGA IN input source (CANCEL / OK). Resets all settings in the Screen menu to factory settings (CANCEL / Reset).

Audio

Picture Screen Audio Configuration 1 Configuration 2 Advanced option

Balance Treble Bass Volume Audio Out (Line Out) Maximum Volume Minimum Volume Mute Audio source Audio reset Audio Out Sync Speaker Setting

OSD menu operations 30
50 50 50 30 30 100 0 Off Digital Action Off Off

Menu
Balance Treble Bass Volume Audio Out (Line Out)

Description
Adjusts the sound balance of the audio output (0 to100). Adjusts the treble of the audio output (0 to 100). Adjusts the bass of the audio output (0 to 100). Adjusts the volume of the audio output (0 to 100). Adjusts the volume of the external speakers connected to the AUDIO OUT port of the display (0 to 100).

Maximum Volume Minimum Volume Mute
Audio source
Audio reset Audio Out
Sync

Audio Out (Line Out) will be disabled when Audio Out Sync is turned on.
Sets the maximum volume limit of the audio output (0 to 100).
Sets the minimum volume limit of the audio output (0 to 100).
Disables the audio output (Off / On). Selects the audio input signal type. · Analog: Select Analog if your computer or external A/V device
is connected to the VGA IN port of the display. · Digital: Select Digital if your computer or external A/V device is
connected to the DVI (DVI-D) IN, HDMI1 IN, HDMI2 IN or HDMI3 IN port of the display. Resets all settings in Audio menu to factory settings (CANCEL / Reset). Synchronizes the volume of the internal speakers with the volume of the external A/V device or speaker connected to the display’s AUDIO OUT port (Off / On).

Speaker Setting

When Audio Out Sync is enabled, Audio Out (Line Out) will be grayedout.
Turns the internal speakers on/off (Off / On).

31 OSD menu operations
Configuration 1
Picture Screen Audio Configuration 1 Configuration 2 Advanced option

Switch on state Panel saving RS232 routing Boot on source WOL Configuration1 reset Factory reset

Force on Action RS232 Action Off Action Action

Menu Switch on state
Panel saving

Description
Sets the power-on status of the display (Power off / Forced on / Last status). Reduces the image persistence or image burn-in. · Brightness: If enabled, the brightness of the display will be
automatically adjusted to an appropriate level (Off / On).

If enabled, the Brightness setting in the Picture menu will be locked.
· Pixel Shift: Shifts the image shown on the screen after a specified period of time to prevent image persistence of the display (Auto / 10 to 900 seconds / Off).

RS232 routing
Boot on source
WOL Configuration 1
reset Factory reset

Activating Pixel Shift will disable H position, V position, and Zoom mode in the Screen menu.
Sets the RS232 routing path.
· RS232: RS232 commands are transmitted via the RS232 IN and RS232 OUT port.
· LAN RS232: RS232 commands are transmitted via the RJ45 port.
Sets the input source that the display automatically opens to when powered on. · Input: Sets the input source when booting up.
Allows the display to be turned on by a network message (Off / On). Resets all settings in the Configuration 1 menu to factory settings (CANCEL / Reset). Resets all custom settings on the display to factory settings (CANCEL / Reset).

Configuration 2
Picture Screen Audio Configuration 1 Configuration 2 Advanced option

OSD turn off OSD H position OSD V position Rotation Information OSD Logo Monitor ID Heat status Monitor information HDMI Version Configuration2 reset

OSD menu operations 32
45 50 50 Landscape 10 On Action 24.21°C 75.57°F Action
Action

Menu OSD turn off
OSD H position OSD V position
Rotation

Description
Sets the number of seconds the OSD menu is displayed before it automatically closes (Off / 5 to 120 seconds). Adjusts the horizontal position of the OSD menu (0 to 100). Adjusts the vertical position of the OSD menu (0 to 100). Sets the orientation of the OSD menu (Landscape / Portrait).

Information OSD
Logo Monitor ID
Heat status Monitor
information HDMI Version Configuration 2
reset

Only ST4302S & ST5502S support portait orientation.
Sets the number of seconds the information window is displayed before it automatically closes. The information window will appear on the screen when you change the input source (Off / 1 to 60 seconds). Turns on/off the boot on logo of the display (Off / On / User).
Gives a unique ID to a display or creates a group of displays so that you can control the display via the RS232 connection.
· Monitor ID: 1 to 255.
· Monitor group: 1 to 254. Indicates the temperature inside the display. Lists the display’s model name, serial number, operating hours, and the current software version. Sets the HDMI version (1.4 / 2.0). Resets all settings in the Configuration 2 menu to factory settings (CANCEL / Reset).

33 OSD menu operations
Advanced option
Picture Screen Audio Configuration 1 Configuration 2 Advanced option

IR control Power LED Light Keyboard control Tiling Off Timer Date and time Schedule HDMI with One Wire Auto signal detection Language OSD transparency

Unlock On Unlock Action Off Action Action Off Off English Off

Menu IR control

Description
Allows you to control several displays simultaneously using one remote control when the displays are daisy chained together via the RS232 IN and RS232 OUT port. · Unlock: Allows you to control the displays. · Lock All: Locks the displays.

Power LED Light Keyboard control

To unlock, press and hold INFO on the remote control for 6 seconds.
Turns the power status LED on/off (On / Off). Locks/Unlocks the buttons on the rear panel of the display. · Unlock: Unlocks the buttons. · Lock All: Locks the buttons.

OSD menu operations 34

Menu Tiling

Description
Allows you to create a video wall that consists of up to 150 displays.

Off timer Date and time

This option is accessible only when the input source is set to VGA IN, DVI IN, HDMI IN or OPS.
· Switch on Delay: Sets the power-on-delay time (Off / Auto / 2 to 255 seconds).
· Brightness: Adjusts the brightness of the displays of a video wall (Normal / ACS).
· H monitors: Sets how many columns of display there are for the video wall (1 to 15).
· V monitors: Sets how many rows of display there are for the video wall (1 to 10).
· Position: Sets the display position in the video wall.
· Frame comp.: Removes a small amount of graphical data for each display so that all displays can operate as one large canvas to display video content (Off / On).
· Enable: Check to enable the tiling function. Allows the display to automatically turn off after a specified number of hours (Off / 1 to 24 hours). · Auto Sync: Allows the display to synchronize the date and
time with the NTP (Network Time Protocol) server (On / Off). · Set date: Sets the date for the display.
· Set time: Sets the time for the display.
· Choose time zone: Sets the time zone for the display. · NTP Server: Displays the NTP server address.
· Current date and time: Displays the current date and time of the display.

35 OSD menu operations

Menu Schedule
HDMI with One Wire
Auto signal detection Language OSD transparency Power Saving
Mode Wake on source Advanced option
reset

Description
Allows the display to automatically turn on/off at a preconfigured time.
· Schedule list: Allows users to create up to 7 schedules (1 to 7).
· Enable: Check to enable the schedule.
· Start time: Sets the time to turn on the display. · End time: Sets the time to turn off the display.
· Input: Sets the input source that the display automatically opens when powered on (VGA IN / DVI IN / HDMI1 IN / HDMI2 IN / HDMI3 IN / Android / Custom / OPS).
· Days of the week: Sets the day(s) of the week to execute the configuration of the schedule.
· Back: Leaves the menu discarding the changes.
· SAVE: Saves the changes.
Allow devices connected to your display through HDMI ports to communicate back and forth with your display. · Off: Disables the function. · On (Power On): Power on both the display and the
connected HDMI device using one remote control.
· On (Power On & Power Off): Power on/off both the display and the connected HDMI device using one remote control.
Detects the input source automatically (Off / All / Failover). If several input sources are connected simultaneously, the detection priority is HDMI1 IN, HDMI2 IN, HDMI3 IN and DVI (DVI-D) IN. Sets the language of the OSD menu. Adjusts OSD transparency (Off / 1 to 100). Allows the display to enter power- saving mode when there is no signal detected (Off / Low / High). Wakes up the display screen when an input source is detected (Off / On). Resets all settings in the Advanced option menu to the default settings (CANCEL / Reset).

System interface 36
System interface
Note that this is a closed platform. The closed platform ensures the proper use of the display by preventing downloads and use of unauthorized apps.
Main screen
Main screen of the display allows you to use BenQ’s various proprietary applications to create, manage, play captivating digital signage content to instantaneously engage your customers, as well as adjust display settings.

· If it is the first time to power on the display, the main screen will appear after the boot on process is finished.
· If Boot on source is set to any video input sources via the DVI (DVI-D) IN, VGA IN, HDMI1 IN, HDMI2 IN, or HDMI3 IN port, the main screen may not appear after the display is turned on. You can press on the remote control and then select Android to open the main screen.

The following apps can be accessed from the main screen:

Application Name X-Sign ( )
File Manager ( ) Media Player ( ) DMS Client ( )
InstaShare ( )

Description
Serves as a digital signage content management system that provides multiple templates and remote scheduling through the Internet. Refer to X-Sign on page 38 for more information. Manages your photos, music, or video files.
Allows you to view your photos or play the audio or video files. Refer to Media Player on page 45 for more information. Allows remote management, configuration, and monitoring of the display. Allows screen mirroring and touch control for collaborative meetings. InstaShare is not preinstalled. You need to download InstaShare via BenQ Suggests. Refer to InstaShare on page 39 for more information.

37 System interface

Application Name BenQ Suggests ( ) X-Sign Broadcast ( ) TeamViewer Meeting ( )
Firefox ( ) WPS Office ( ) TeamViewer QuickSupport (
Settings ( )

Description
Allows you to download recommended apps. Refer to BenQ Suggests on page 41 for more information. Serves as a wireless broadcast system that allows immediate message delivery as well as group notification. Gives you access to instant or scheduled group meetings with any other TeamViewer Meeting users. Allows you to view websites.

Allows you to read PDF files or edit files

created in Microsoft Office, PowerPoint, or

Excel. Refer to WPS Office on page 42 for

more information.

)

Allows technicians to provide remote technical assistance.

Allows you to manage network and other

device settings.

System interface 38
APPS
X-Sign
X-Sign is a digital signage content creation app. Users can create content with X-Sign Designer on their PCs or laptops and then import the file to the display through the USB flash drive. The content will be played automatically.
· Refer to Activating X-Sign screen saver on page 25 for more information. · X-Sign Designer can be downloaded from BenQ website. Please refer to the postcard in the
accessory pack for the download instructions.

39 System interface
InstaShare
InstaShare allows you to mirror the display’s screen on your mobile device for handson annotation and mirror the screen of your mobile device on the display.
Before launching InstaShare, make sure your display is properly connected to lnternet.
To use InstaShare: 1. Make sure your mobile device (such as smartphone or tablet) and the display are
connected to the same network. 2. Download and install the InstaShare app on your mobile device. 3. Select to launch InstaShare on your display. 4. Launch the InstaShare app on your mobile device, and then click the InstaShare
ID name that you want to connect to or enter the pairing code. 5. Enter the connect code shown on the upper right corner of the display or you can
also find the connect code in Setting ( ). 6. Once the mobile device has successfully connected to the display, a confirmation
message will appear on the display. Select Allow on the display to confirm the connection. 7. Once connected you can: – Mirror the display’s screen on your mobile device by tapping Screen Mirroring
on your mobile device. – Mirror the device’s screen on the display by tapping on your mobile device. – Control the display by using your mobile device as a remote control.
Once connected, any operations on the display or mobile device will also show up on your mobile device and display.

System interface 40
You can also select Setting ( ) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message.

41 System interface
BenQ Suggests
BenQ Suggests allows you to view and download recommended apps.

After BenQ Suggests is launched, you can select the category on the left panel to browse the suggested apps. Select an app from the selected category to view the basic
description of the app.

Function Search ( ) Education ( )
Corporation ( ) Exit ( )

Description
Searches for an app.
Opens the recommended app list in the Education category. Opens the recommended app list in the Corporation category. Closes BenQ Suggests.

System interface 42
WPS Office
WPS Office allows you to read PDF files or edit files that are supported in Microsoft Office, PowerPoint, and Excel.

To edit a file with WPS Office:

Function Open Share
Manage

Description
Allows you to browse and open a file. Allows you to share your files through email or other sharing applications. Allows you to edit or manage the document.

1. Select Open ( ) on the left panel to browse and open a file located in either the display’s internal memory, an external storage device, or cloud storage.
2. Select the function menu on the top panel to access the file format’s various functions.

The description is for a PowerPoint file, the function menus for other file formats will vary.

43 System interface

Function

Description

File

Allows you to open, save, share, print, and manage your

presentations.

View

Allows you to change or edit the presentation views.

Play

Allows you to start or set up a slideshow.

Edit

Allows you to edit the content or format of the slides.

Insert

Allows you to insert tables, pictures, charts, comments, video, or audio.

Transitions Allows you to apply or adjust the timing of a transition.

Pen

Allows you to write, draw, paint or sketch.

Play ( )

Allows you to Select to start a slideshow.

Save As (

)

Allows you to save the presentation file on either the display’s internal memory, an external storage device, or cloud storage.

Undo ( ) Allows you to undo an action.

Redo ( ) Allows you to redo the last action.

Close ( ) Back ( ) Next ( ) Exit ( )

Allows you to close the presentation file. Allows you to return to the previous page. Allows you to go to the next page. Allows you to exit WPS Office.

System interface 44

Supported Office versions and file formats

Supported Office versions: 97 / 2000 / XP/ 2003 / 2007 / 2010 Supported Office software formats:

Office Software Word
Excel PowerPoint

Supported File Formats
wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm ppt / pptx

45 System interface
Media Player
Media Player allows you to view your photos or play audio or video files. Media Player also allows you to create and play playlists of your media files.

After Media Player is launched, you will see the main Media Player screen with the following options:

Menu Browse
Play Compose
Settings

Description
Allows you to search for and play individual media files. Refer to Browse on page 46 for more information. Allows you to play your playlists. Refer to Play on page 47 for more information. Allows you to create or edit playlists for your media files. Refer to Compose on page 48 for more information. Allows you to set the audio or video effects for your media files. Refer to Settings on page 51 for more information.

System interface 46
Browse When selecting Browse on the main Media Player screen, a message will appear allowing you to select where your files are located. Once a file is selected from the location, it will begin playing.

Menu Internal
USB
SD card

Description
Searches for files from the internal storage of the display. Searches for files from a USB flash drive connected to the display through the USB2.0 port at the left side of the display. Searches for files from a microSD card inserted into the TF port at the left side of the display.

47 System interface
Play When selecting Play on the main Media Player screen, the PlayList menu will appear. You can select a playlist to play.
· You are allowed to create up to 7 playlists for your media files. Refer to Compose on page 48 for more information.
· The Play menu only allows you to play playlists. If you want to play an individual media file only, use Browse to search for the media file and then play it directly. Refer to Browse on page 46 for more information.

System interface 48
Compose When selecting Compose on the Media Player screen, the PlayList menu will appear. You can select an empty field and start creating a playlist for your media files or edit an existing playlist.
Creating/Editing a Playlist · If you select an empty field, a message requesting you select where your files are
located will appear. Select where your files are stored and start creating the playlist.
· If you select an existing playlist, a message checking whether you want to edit or remove the playlist will appear. Select Edit to edit the playlist.

49 System interface
When the Compose screen appear, you can start creating a playlist or editing an existing playlist.

You can use the remote control to create or edit a playlist. · To confirm the selected item, press OK. · To play the file, press . · To see the file’s information, press .
· To open the toolbar, press . Refer to Toolbar on page 49 for more information.

Menu Playlist Source

Description Displays the files in the playlist. Displays the files in the internal storage.

Toolbar
Compose provides various tools to help create or edit your playlists. Press remote control to open the toolbar.

on the

Menu Select all

Description Selects all files in the internal storage.

Menu Delete all
Add/Remove
Sort Save/Abort
Back

System interface 50
Description Deletes all files in the playlist. Adds a file into the playlist or removes a file from the playlist. Prioritizes the play sequence of the files in the playlist. Saves or aborts the playlist. Closes the toolbar.

51 System interface
Settings You can set the audio/video effects for the playback of your media files.

Menu Repeat Mode Slideshow Effect Effect Duration Software decode
Autoplay

Description
Sets the repeat mode of the playlists.
· Repeat once: Repeats the selected playlist.
· Repeat all: Repeats all playlists.
Sets the transition effects for the slideshow of your photos (Right to left / Fold / Corner / None).
Sets the duration for the selected transition effect for photo slideshows (5s / 10s / 15s / 20s).
Allows the system to decode the next video file in advance so that your video content can be played seamlessly (Enable / Disable).
Allows you to automatically play photos, audio files or video files stored on a USB flash drive or microSD card connected to USB2.0 port or TF port at the left side of the display.

System interface 52

Supported media formats

Video

Video Codec
MPEG 1/2 MPEG 4 H.263 H.264 H.265
VP8

Resolution
1080P @ 30 fps 1080P @ 30 fps 1080P @ 30 fps 4k2k @ 60 fps 4k2k @ 60 fps 1920 x 1080 @ 30 fps

Bit Rate
40 Mbps 40 Mbps 40 Mbps 135 Mbps 100 Mbps 50 Mbps

Audio

Audio Codec MPEG 1/2/2.5 Layer 3
MPEG 1/2 Layer 1 MPEG 1/2 Layer 2
AAC, HEAAC

Sampling Rate 8 KHz – 48 KHz 16 KHz – 48 KHz 16 KHz – 48 KHz
8 KHz – 48 KHz

Channel

Bit Rate

2

8 Kbps – 320 Kbps

2

32 Kbps – 448 Kbps

2

8 Kbps – 384 Kbps

AAC – LC: 12 Kbps – 576 Kbps

5.1

V1: 6 Kbps – 288 Kbps

V2: 3 Kbps – 144 Kbps

Image

Image JPEG

PNG BMP

Photo
base-line progressive non-interlace
interlace /

Resolution
1920 x 1080 1024 x 768 1920 x 1080 1920 x 1080 15360 x 8640

53 Product information
Product information
Specifications
Item Backlight Panel size
Pixel pitch (mm)
Frame Rate Native resolution (pixels) LCD panel Active Area (mm) Brightness (cd/m2) (typical) Contrast (typical)
Response time (ms) (typical) Panel Bit (8 or 10) Aspect Ratio

Specifcations
ST4302S/ST5502S/ST6502S/ ST7502S/ST8602S
D-LED ST4302S: 43″ ST5502S: 55″ ST6502S: 65″ ST7502S: 75″ ST8602S: 86″ ST4302S: 0.245 x 0.245 ST5502S: 0.315 x 0.315 ST6502S: 0.372 x 0.372 ST7502S: 0.4296 x 0.4296 ST8602S: 0.4935 x 0.4935
60 Hz UHD 3840 x 2160 ST4302S: 941.2 x 529.4 ST5502S: 1209.6 x 680.4 ST6502S: 1428.5 X 803.5 ST7502S: 1649.7 x 927.9 ST8602S: 1894.0 x 1066.0
400 nits
ST4302S: 1200:1 ST5502S: 1300:1 ST6502S: 1200:1 ST7502S: 1200:1 ST8602S: 1200:1
ST4302S: 8 ST5502S: 9 ST6502S: 8 ST7502S: 8 ST8602S: 8 10 bit (8_bits+FRC, 1.07G colors)
16:9

Input
Output Audio

Video
Audio USB (Type A) SD card Control OPS-Slot Audio Audio W (Amp) Internal speaker

Supply

Power

Consumption Max.

Consumption Standby Operating Temperature Operating Humidity Environment Storage Temperature Storage Humidity
Display Orientation

Product information 54
ST4302S, ST5502S: VGA x1, HDMI x2 (2.0), DVI x1
ST6502S, ST7502S, ST8602S: VGA x1, HDMI x3 (2.0), DVI x1 PC Audio input x1 (3.5mm) x2 (2.0) x1
RS232 (phone jack 2.5mm, in/out) x1 ( ST6502S, ST7502S, ST8602S)
Line out x1 (3.5mm) 10W x2 O
100 – 240 V AC, 50/60 Hz ST4302S: 1.5A ST5502S: 2.5A ST7502S: 5.5A ST7502S: 5.5A ST8602S: 6.5A ST4302S: 110W ST5502S: 134W ST6502S: 170 W ST7502S: 200 W ST8602S: 360 W 0.5W 0oC ~ 40oC
10% ~ 80% RH Non-Condensing -20oC ~ 60oC
10% ~ 80% RH Non-Condensing Landscape
Portrait (ST4302S & ST5502S only)

55 Product information
Weight (without packing / with packing) (kg)

Mechanical

Dimensions (W x H x D) (mm)

Bezel Dimension – T/B/L/R (mm)

Feature

Image setting Sharpness enhancement 10-bit color processing Source / volume control HDMI-HDCP Internal Temperature Sensor CEC Control FW Update RTC Function

ST4302S: 10.7/14.3 ST5502S: 16.6/22.0 ST6502S: 29.0/37.4 ST7502S: 35.9/46.1 ST8602S: 50.0/64.3 ST4302S: 973.0 x 561.2 x 63.5 ST5502S: 1241.8 x 712.6 x 63.5 ST6502S: 1462.3 x 837.3 x 68.9 ST7502S: 1683.5 x 961.7 x 69.5 ST8602S: 1929.1 x 1100.0 x 69.5 ST4302S: 13.9/13.9/13.9/13.9 ST5502S: 13.9/13.9/13.9/13.9 ST6502S: 14.9/14.9/14.9/14.9 ST7502S: 14.9/14.9/14.9/14.9 ST8602S: 15.5/15.5/15.5/15.5
O O O O 2.2
O
O USB/OTA
O

Specifcations and functions are subject to change without notice.

System

Item
System Memory Storage OS

ST4302S/ST5502S/ST6502S/ ST7502S/ST8602S
3 GB 16 GB Android 8.0

· OS: This Android 8.0 operating system is not standard Android, so access to Google PlayTM is not available. APK cannot be installed in the default location. Without management permission, installing function will not work. There is no guarantee that the self-installed APK can function normally.
· Storage: Content storage may vary by the product supplied for your region. Pre-installed system and apps may take up some space.

Dimensions
ST4302S

Product information 56

Unit: mm

Unit: mm

287/,1( %(=(/23(1,1* $&7,9($5($

$&7,9($5($ %(=(/23(1,1*
287/,1(

:$//028176&5(:7+5($”(37+ 0[PP

57 Product information
ST5502S

Product information 58

ST6502S

287/,1(

%(=(/23(1,1*

$&7,9($5($

287/,1( %(=(/23(1,1* $&7,9($5($

PP PP

4*$

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56 287
56 ,1
86%
86%
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$8′,2287 +’0,,1

+’0,,1 4*$

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PP

Unit: mm

59 Product information
ST7502S

287/,1(PP %(=(/23(1,1*
$&7,9($5($

287/,1( %(=(/23(1,1*
$&7,9($5($

56 287
56 ,1
86 %
86 %
0 , & 5 26′ ,5287 ,5,1

3&/,1(,1 5 –

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$8′,2287 +’0,,1

+’0,,1

Unit: mm

Product information 60

ST8602S

287/,1(PP %(=(/23(1,1*
$&7,9($5($

287/,1( %(=(/23(1,1*
$&7,9($5($

56 287
56 ,1
86%
86%
0,&526′ ,5287
,5,1
+’0,1

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9*$,1

$8′,2287 +’0,,1

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:$//028176&5(:7+5($’0
PP

Unit: mm

61 Product information

Supported input signal resolution

Resolution PC Timing (PC device)
640 x 480 @ 60Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 832 x 624 @ 75Hz 1024 x 768 @ 60Hz 1280 × 720 @ 60Hz 1280 x 1024 @ 60Hz 1440 x 900 @ 60Hz 1680 x 1050 @ 60Hz 1920 x 1080 @ 60Hz 3840 x 2160 @ 30Hz

Input source

HDMI 1.4/2.0

VGA/DVI

3840 x 2160 @ 60Hz

(HDMI 2.0 only)

Resolution Video Timing (non-PC device) 640 x 480 P 59.94 @ 60Hz 4:3 720 x 480 P 59.94 @ 60Hz 4:3 720 x 480 P 59.94 @ 60Hz 16:9 720 (1440) x 480 I 59.94 @ 60Hz 4:3 720 (1440) x 480 I 59.94 @ 60Hz 16:9 720 x 576 P @ 50Hz 4:3 720 x 576 P @ 50Hz 16:9 720 (1440) x 576 I @ 50Hz 4:3 720 (1440) x 576 I @ 50Hz 16:9 1280 x 720 P 59.94 @ 60Hz 16:9 1280 x 720 P @ 50Hz 16:9 1280 x 720 @ 60Hz

Input source (HDMI 1.4 / 2.0)
(HDMI 1.4 only)

Resolution Video Timing (non-PC device) 1920 x 1080 P 59.94 @ 60Hz 16:9 1920 x 1080 I 59.94 @ 60Hz 16:9 1920 x 1080 P @ 50Hz 16:9 1920 x 1080 I @ 50Hz 16:9 1920 x 1080 @ 60Hz 3840 x 2160 P 59.94 @ 60Hz 3840 x 2160 P 29.97 @ 30Hz 3840 x 2160 P 23.98 @ 24Hz 3840 x 2160 P @ 50Hz 3840 x 2160 P @ 25Hz 3840 x 2160 @ 30Hz
· : supported · Blank: not supported

Product information 62 Input source (HDMI 1.4 / 2.0)
(HDMI 2.0 only) (HDMI 2.0 only) (HDMI 2.0 only) (HDMI 2.0 only) (HDMI 2.0 only) (HDMI 2.0 only) (HDMI 2.0 only)

63 Troubleshooting

Troubleshooting

Problem

Solution

No video / image

· Is the display turned on? Check the power status indicator of the display.
· Is the signal source device turned on? Turn on the device and try again.
· Are there any loose cable connections? Make sure that all cables are connected firmly.
· Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 61 to select a supported resolution and try again.

No sound

· Have you turned on the mute function on the display or the input source device? Turn off the mute function or increase the audio volume level and try again.
· Are there any loose cable connections? Make sure that all cables are connected firmly.

The input content looks strange.

· Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 61 to select a supported resolution and try again.
· Use the Auto adjust function to let the display automatically optimize the display of computer image or manually adjust the H. Position, V position, Clock, and Clock phase for the input image. Refer to Screen on page 29 for more information.

The control panel buttons do not work.

Have you locked the control panel buttons? Unlock the buttons and try again.

The remote control does not work.

· Have you locked the remote control function? Unlock the function and try again.
· Check for incorrect battery orientation.
· Check for dead batteries.
· Check your distance and angle from the display.
· Check whether remote control is properly being pointed at the display’s remote control sensor window.
· Check for any obstacle between the remote control and the remote control sensor window.
· Check that the remote control sensor window is not under strong fluorescent lighting, or in direct sunlight.
· Check for any devices (computer or personal digital assistant, PDA) nearby that transmit infrared signals which may cause interference to signal transmission between the remote control and the display. Turn off the infrared function of these devices.

References

• LCD Monitors, Projectors, Speakers and Lighting | BenQ US

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