Intellihot iQ751 750,000 BTU Commercial Tankless Water Heater Owner’s Manual

Intellihot iQ751 750,000 BTU Commercial Tankless Water Heater

Product Information

Specifications

• Warranty Period:
  • Parts and Compressor: 1 year (12 months) from the date of installation or 60 days from the date of manufacturing if installation date cannot be verified
  • Thermal Battery: 3 years (36 months) from the date of installation or 60 days from the date of manufacturing if installation date cannot be verified
  • All Other Parts and Components: 12 months from the effective start date
• Shipping Costs: Ground service delivery for replacement parts is provided free of charge. Any expedited shipping expense will be paid by the customer.
• Potable Water Definition: Drinkable water supplied from utility or well water in compliance with EPA secondary maximum contaminant levels
• Water Hardness Criteria: Maximum allowable hardness in grains per gallon (gpg) based on unit setpoint temperature and incoming water pressure

Product Usage Instructions

Warranty General

• This unit is warranted by Intellihot Inc., and covers defects in materials and workmanship. The warranty coverage begins on the date of installation or 60 days from the date of manufacturing if installation cannot be verified. The manufacturing date can be determined using the serial number located on the ratings label on the unit.
• This warranty is extended to the original purchaser and any subsequent owner at the original installation location. It applies only when properly installed by a licensed contractor and operated in accordance with the instruction manuals. The warranty is limited to repairs or replacement of parts, at Intellihot’s option, that are proven to be defective under normal use and connected only to potable water systems.

Warranty Period
The warranty period for different parts of the product is as follows:

• Parts and Compressor: 1 year (12 months) from the date of installation or 60 days from the date of manufacturing if installation date cannot be verified
• Thermal Battery: 3 years (36 months) from the date of installation or 60 days from the date of manufacturing if installation date cannot be verified
• All Other Parts and Components (excluding thermal battery): 12 months from the effective start date. A replacement part is warranted for the unexpired term of the original warranty.

Shipping Costs
If a replacement part is supplied under the terms of this warranty, Intellihot will provide ground service delivery for the part free of charge. Any expedited shipping expense will be paid by the customer.

Definition of Potable Water
Potable water is defined as drinkable water supplied from utility or well water in compliance with EPA secondary maximum contaminant levels. The specific contaminant levels are as follows:

Water Hardness Criteria
This warranty applies only when the water quality and supply meet the parameters outlined in the table below. To use the table, locate the desired unit setpoint temperature on the left side of the table. Then locate the incoming water pressure across the top. The corresponding value in the table is the maximum allowable hardness in grains per gallon (gpg).

Maximum Allowable Hardness (grains per gallon, gpg)| Incoming Water Pressure (psi)
---|---
8| 40
15| 50
20| 60
25| 80
30| 100
30| 30
5| 40
11| 50
15| 60
20| 80
27| 100
30| 30
4| 40
5| 50
11| 60
13| 80
18| 100
20| 30
3| 40
4| 50
10| 60
12| 80
15| 100
17| 30

Frequently Asked Questions (FAQ)

• What does the warranty cover?
  The warranty covers defects in materials and workmanship for specific parts of the product. Please refer to the “Warranty Period” section for more details.

• Who is eligible for the warranty?
  The warranty is extended to the original purchaser and any subsequent owner at the original installation location. It applies only when the product is properly installed by a licensed contractor and operated in accordance with the instruction manuals.

• How can I determine the manufacturing date of the unit?
  The manufacturing date can be determined using the serial number located on the ratings label on the unit.

• Are defective parts returnable?
  No, defective parts submitted cannot be returned. Please contact Intellihot for further assistance.

• What is the definition of potable water?
  Potable water is defined as drinkable water supplied from utility or well water in compliance with EPA secondary maximum contaminant levels. Please refer to the “Definition of Potable Water” section for specific contaminant levels.

Warranty

Warranty General

This unit is warranted by Intellihot Inc., and covers defects in materials and workmanship, subject to the applicable time periods and terms below. The Warranty coverage begins on the date of installation or 60 days from the date of manufacturing if installation cannot be verified. The manufacturing date is determined using the serial number located on the ratings label on the unit.
This warranty is extended to the original purchaser and any subsequent owner at the original installation location and applies only when properly installed by a licensed contractor and operated in accordance with the instruction manuals. This warranty is limited to repairs or replacement of parts, at Intellihot’s option, that are proven to be defective under normal use and connected only to potable water systems.

1. Warranty Period
   The warranty period is one year (12 months) on Parts and Compressor, three years (36 months) on Thermal Battery from the date of installation or 60 days from the date of manufacturing if installation date cannot be verified. The manufacturing date is determined using the serial number located on the ratings label on the unit.

2. All Other Parts and Components
   The warranty period for any original parts (excluding the thermal battery) against failure, is 12 months from the effective start date. A replacement part is warranted for the unexpired term of the original warranty. Defective parts submitted can not be returned. No returns will be accepted without prior authorization from Intellihot.

3. Shipping Costs
   If a replacement part is supplied under the terms of this warranty, Intellihot will provide ground service delivery for the part free of charge. Any expedited shipping expense will be paid by the customer.

Definition of Potable water
Potable water is defined as drinkable water supplied from utility or well water in compliance with EPA secondary maximum contaminant levels (40 CFR part 143.3) as shown in the table.

Water Hardness Criteria

• This warranty applies only when the water quality and supply meet the parameters outlined in the table below.
• To use the table, locate the desired unit setpoint temperature on the left side of the table. Then locate the incoming water pressure across the top. The corresponding value in the table is the maximum allowable hardness in grains per gallon (gpg).

Not Covered by this Warranty

This warranty does not cover failures or problems due to

1. Failure to install in accordance applicable building codes, ordinances, normal plumbing, or electrical trade practices.
2. Improper installation, improper use, improper maintenance, improperly made replacements or repairs, accidents, or abuse. The workmanship of any installer. Intellihot disclaims and does not assume any liability of any nature caused by improper installation, repair, or maintenance.
3. Sediment deposits, fire, flood, lightning, freezing, and acts of God, or any causes other than defects in materials and workmanship.
4. This warranty is void and has no effect if the unit is modified or altered in any way.
5. The unit is installed outdoor and the door is not closed and or not locked.
6. Appliance(s) or equipment attached to the unit that have not been approved by Intellihot Inc.
7. The unit is used exclusively as a booster heater for a commercial dishwasher, or if the water from a reverse osmosis or deionized process is run directly through the unit.
8. The unit is installed without consideration for adequate drain to accommodate leaks,
9. The unit installed where the leakage could result in damage to the area adjacent to the water heater or to the lower floors of the structure
10. Damages due improper/inadequate water hardness treatment or damages to scale formation due to water hardness
11. Building water charateristics requires a water hammer arrestor, but water hammer arrestor were not installed
12. Electrical failures due to Inadequately sized electrical breaker or Multiple units installed, without a properly sized dedicated breaker for each unit
13. Lack of maintenance
14. Components failiure due to inadequate air flow to the room or water heater not operating at optimal performance due to inadequate air flow
15. Improper electrical grounding of the unit or not following the electrical grounding requirements
16. The serial number is altered, defaced, or discarded.

This warranty will be void and have no effect if:

• The unit is modified or altered in any way.
• Water heater or equipment attached to the unit that have not been approved by Intellihot Inc.
• If the unit is used exclusively as a booster heater for a commercial dishwasher, or if the water from a reverse osmosis or deionized process is run directly through the unit.
• The serial number is altered, defaced, or discarded

Warranty Limitations
This warranty applies only when the unit is used in the United States or Canada. Except for the limited warranties provided above, Intellihot Inc. disclaims any and all other warranties, including but not limited to warranties of merchantability and fitness for a particular purpose, provided however, that implied warranties of merchantability and fitness for a particular purpose are not disclaimed during the 1-year period from the effective date. Intellihot shall not be liable for indirect, special, incidental, consequential, or other similar damages, including lost profits, arising from or relating to the unit. This warranty gives you specific legal rights, and you can also have other rights which vary from state to state.

How to Make a Claim

• Please visit https://www.intellihot.com/warranty/ to open a warranty claim ticket
  or
  Call 877-835-1705. Proof of purchase in the form of a dated sales receipt or warranty registration should be included with your claim. The product owner should submit the warranty claim directly to Intellihot at the following address:

  • Intellihot Inc.
  • Attn: Warranty Claims
  • 2900 W. Main St.
  • Galesburg, IL 61401

• All parts claimed to be defective can be requested to be returned to Intellihot for examination prior to full claim settlement.

• Please include the following information on your warranty claim:

  • Model number and serial number of the unit.
  • Date of original purchase.
  • Owner’s name and address.
  • A description of the problem with the part and unit

Product Warranty

Warranty Registration

• Please visit https://www.intellihot.com/warranty/ for warranty registration as well as to open a claim ticket
  or
  fill out the information in the form below and mail to the following address:

• Warranty Registration

  • Intellihot Inc.
  • 2900 W. Main Street
  • Galesburg, IL 61401

References

• TownePlace Suites, West Knoxville, TN - Intellihot

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