Jackery JE-2000A Explorer 2000 Pro Portable Power Station User Manual
- June 5, 2024
- Jackery
Table of Contents
Model: JE-2000A
USER MANUAL
Jackery Explorer 2000 Pro Contact us:
hello@jackery.com
1-888-502-2236(US)
Version: JAK-UM-V1.0
Congratulations on your new Jackery Explorer 2000 Pro. Please read this manual
carefully before using the product, particularly the relevant precautions to
ensure proper use. Keep this manual in an accessible place for frequent
reference.
In compliance with laws and regulations, the right of final interpretation of
this document and all related documents of this product resides with the
Company.
Please kindly notice that no further notifications will be given in case of any
update, revision, or termination.
Technical Specifications
GENERAL INFO
Name| Jackery Explorer 2000 Pro
Model| JE-2000A
Capacity| Lithium-ion 50Ah/43.2V (2160Wh)
Size & weight| approx. 38.4×26.90×30.75cm & approx. 19.5kg
Lifecycles| 1000 cycles to 80%+ capacity
OUTPUT PORTS
AC Output(×3)| 120V, 60Hz, 18.3A Max, 2200W rated output, 4400W peak surge
USB-A output(×2)| Quick Charge 3.0, 18W Max 5-6V⎓3A,6-9V⎓2A,9-12V⎓1.5A
USB-C Output(×2)| 100W Max 5V⎓3A, 9V⎓3A, 12V⎓3A, 15V⎓3A, 20V⎓5A
Car Port(×1)| 12V⎓10A
INPUT PORTS
AC Input| 120V, 60Hz, 15A Max
DC Input| 11V-17.5V(Working Voltage)⎓8A Max, Double to 8A Max
17.5V-60V (Working Voltage)⎓12A, Double to 24A/1400W Max
ENVIRONMENTAL OPERATING TEMPERATURE
Charge Temperature| 0~40 °C (32~104℉)
Discharge Temperature| -10~40 °C (14~104℉)
CERTIFICATIONS:
※ USB Type-C® and USB-C® have registered trademarks of the USB
Implementers Forum.
※ Qualcomm Quick Charge is a product of Qualcomm Technologles, Inc.
and/or its subsidiaries. Qualcomm and Quick charges are trademarks or
registered trademarks of
Qualcomm Incorporated.
PACKAGE LIST
Get to Know Your Gear
Product Appearance
LCD Display
| Input Power| | Remaining Discharge Time
---|---|---|---
| Remaining Charge Time| | Error Code
| Solar Charging Indicator| | High-Temperature Warning
| AC Wall Charging Indicator| | Low-Temperature Warning
| Car Charging Indicator| | Low Power Mode
| Low Battery Indicator| | AC Power Indicator
| Remaining Battery Percentage| | Battery Power Indicator
| Output Power
Battery Power Indicator ( ) :
When the product is being charged, the orange circle around the battery
percentage will light up in sequence. When charging other devices, the orange
circle will stay on.
Low Battery Indicator ( ) :
When the battery is less than 20%, the Low Battery Indicator will stay on.
When less than 5%, the Low Battery Indicator will flash. When it is being
charged, the Indicator will be off.
Low Power Mode ( ) :
To avoid forgetting to turn off the output during use which results in battery
consumption, the product turns the Low Power Mode off by default. This occurs
when no device is connected or the connected device is less than or equal to a
certain value. (Refer to the table below for more details), the device will
automatically shut down after 12 hours.
Output | Output Power | Defaults |
---|---|---|
AC Output | ≤25W | The device will automatically shut down after 12 hours |
USB Output | ≤2W | The device will automatically shut down after 12 hours |
Car Output | ≤2W | The device will automatically shut down after 12 hours |
To turn on the Low Power Mode: Long press the AC Button and DISPLAY
Button until the Low Power Mode icon lights up. In Low Power Mode, please
remember to turn off the output to avoid battery consumption.
To turn off the Low Power Mode: Long press the AC Button and DISPLAY
Button until the Low Power Mode icon disappears on the screen.
Error Code ( ) :
If the codes F0 to F9 appear on the screen, please refer to the
troubleshooting guide or contact our customer service for help.
Basic Operations
Power On/Off
AC Output On/Off: Press the AC Button, and the AC Output operation
indicator lights up. Then you can connect the equipment that needs AC
charging. Press the AC Button again to turn off the AC Output.
USB Output On/Off: Press the USB Button, and the USB Output operation
indicator lights up. Then USB-A and USB-C Output Ports can be connected to
external load devices. Press the USB button again to turn off the USB Output.
Car Port On/Off: Press the Car Port Button, and the Car Port operation
indicator lights up. Then the Car Port can be connected to the external load
devices. Press the Car Port Button again to turn off the output.
LCD Screen On/Off
To Turn it On, press the DISPLAY Button, any Output Power Button, or LED Light
Button. Or, when there’s a charging input, the screen display will light up
automatically.
To Turn it Off, press the DISPLAY Button again and the screen display will
turn off. Or, if there is no operation in 30 seconds, the product will enter a
sleep state and the screen display will automatically turn off.
To get the screen always-on (undercharging or discharging state), follow
these steps: After the display screen lights up, double-click the DISPLAY
Button, and the mode of Always-On Display will be on.
To turn off Always-On Display, follow these steps: Press the DISPLAY
button and the screen will be turned off in 30 seconds.
Tip:
During Always-On mode, the screen automatically turns off after 2 hours
without charging or discharging.
LED Light On/Off
There are three modes of LED Light: Low Light mode, Bright Light mode, and SOS
mode.
The operations are as follows: Press the LED Light Button, and the LED will be
turned on. The light will always turn on in Low Light mode and the output
power on the screen is 1W. Press again to enter the Bright Light mode and the
output power on the screen is 3W. Press the third time to enter the SOS mode
and the output power on the screen is 3W. Then, press again to turn off the
LED Light. In any of these modes, the light can be turned off by a long press.
Charging Your Jackery Explorer 2000 Pro
Green energy first: We advocate to use the of green energy first. This
product supports two modes of charging at the same time: solar charging and AC
wall charging.
When AC wall charging and solar charging are turned on at the same time, the
product will give priority to solar charging and both methods will be used to
charge the battery at the maximum permissible power.
Charging from the wall
Please use the AC cable included in the package. Charging from Solar
Solar Generator Connector (Tip: This accessory is sold separately)
Two or three solar panels can be connected in series through this adapter. To
ensure that the solar panels can exert the maximum power output, please make
sure to use the same type of solar panels when connected in series.
Functions of Main Ports
- The solar panel charging output port (DC8020 male): When charging, plug this port into the DC input port of the Jackery Explorer 2000 Pro.
- The solar panel charging input port (DC8020 female): When charging, connect a solar panel(s) to this port.
- The change-over switch for changing from two to three solar panels in series: When connecting two solar panels to charge, the switch should be kept OFF, otherwise it cannot be charged. If the switch is ON, three solar panels need to be connected at the same time to use it.
How to Use (Take 200W Solar Panel As An Example)
Jackery SolarSaga solar panels (68W, 100W, and 200W) are equipped with 2 port
types at the output interface. Please refer to the following illustrations to
connect the solar panel and the adapter.
When connecting two 200W solar panels, please operate as
follows: When connecting three solar
panels, please operate as follows:
Connection Operation Instructions: When charging, please connect the
connector to the DC input port of the power station before connecting the
solar panel. When the power station is fully charged, make sure to remove the
solar panel first, then remove the connector from the power station.
Solar Panels Connection Guide
Users can use our solar panels to charge this product in series or parallel as
shown in the following illustrations.
Example 1
Example 2
Example 3
Example 4
Example 5
Caution: When the two inputs are used at the same time, please make sure
to use the same type of solar panel and the number of solar panels in the two
inputs must be the same to avoid damage or charging problems of the equipment
due to inconsistent voltages of the two channels.
The following way of connections are prohibited to charge this product:
Charging in the Car
This product can be charged with a 12V car charger. Please start the vehicle
before charging to prevent draining the car battery and prevent your vehicle
from being unable to start.
Meanwhile, please ensure that the car charger and the car cigarette lighter
provide a good connection, and ensure that the car charger is fully inserted.
In addition, if the vehicle is running on bumpy roads, it is forbidden to use
the car charger in case it burns due to a poor connection. The company will
not be responsible for any loss caused by the non-standard operations.
Safety Precautions When Charging
- When the two DC inputs of this product are used at the same time, please ensure that the number of solar panels connected in series is the same, and try to use the same type of solar panel.
- Do not charge from the car charger and solar panel at the same time, otherwise, it will damage the car fuse.
- Vehicle charging is only applicable in 12V vehicles, not in 24V ones. Please do not charge this product in a 24V vehicle to avoid personal injury and property loss.
- It is recommended to use Jackery accessories – solar panels for solar charging. We will not be responsible for the losses caused by using other brands’ solar panels.
Safety Precautions When Using
The basic safety precautions should be followed when using this product,
including:
a. Please read all instructions before using this product.
b. Close supervision is required when using this product near children to
reduce the risk.
c. Risk of electric shock may occur if using accessories recommended or sold
by non-professional product manufacturers.
d. When the product is not in use, please unplug the power plug from the
product’s socket.
e. Do not dismantle the product, which may lead to unpredictable risks such as
fire, explosion, or electric shock.
f. Do not use the product through damaged cords or plugs, or damaged output
cables, which may cause electric shock.
g. Charge the product in a well-ventilated area and do not restrict
ventilation in any way.
h. Please put the product in a ventilated and dry place to avoid rain and
water to cause electric shock.
i. Do not expose the product to fire or high temperature (under direct sunlight
or in the vehicle under high heat), which may cause accidents such as fire and
explosion.
FAQ
Q: Can the product be brought on board a plane?
A: No, because this product is a lithium battery. According to the
International Standards & Regulations for the Transportation of Hazardous
Materials, no lithium batteries with more than 100-watt hours may be allowed
in carry-on bags.
Q: Why is there sound when using?
A: The product adopts an air-cooled system, and the built-in fan helps the
product to cool better. Slight noise when the user is normal.
Q: Can I charge the Jackery Explorer 2000 Pro while a device is plugged
in?
A: Yes, you can. When charged with AC input, it supports a maximum power
output of 1800W. When charged with AC input + DC input ( i.e. solar charging
or car charging) simultaneously – it supports a maximum power output of 1800W.
When charged with DC input (i.e. solar charging or car charging), it supports
a maximum power output of 2200W.
Q: How to keep this product when it is not used for a long time?
A: If the battery is to be unused for a long time (more than 3 months), it
should be maintained at 60-80% of the rated capacity (it’s recommended to
check and charge every 3 months). Store it in a dry and cool place with a
temperature range between 0 ℃~40 ℃, and humidity of 0%~60%. Avoid contact with
corrosive substances, and be far from fire and heat sources.
Q: Can it be used to jump-start a car?
A: We are very sorry, but it cannot be used to jump-start a vehicle. However,
it can be used as a power supply for automobiles. You can recharge the car via
a Jackery power supply cord, which is available for purchase separately.
Q: Why is the output to the low-power device automatically turned off after
several hours?
A: In case of forgetting to turn off the output (causing the battery to
drain), the Low Power Mode will be turned off by default. That is, when the
port is connected to a small load device(AC Output≤25W, USB Output≤2W, Car
Port≤2W) for 12 hours, the device will automatically be turned off. In case
you want to resume recharging, press the carport button/USB button/AC button
to restart the device. If you want to turn on the Low Power Mode, long-press
the AC Button and DISPLAY until the Low Power Mode icon appears on the screen.
If you need to turn off the Low Power Mode, repeat the above operation until .
Q: Why does the USB Output operation indicator light up, the load device
has no charging input, or can’t work normally?
A: Please check whether the load device is broken firstly. If the device is
normal, press the USB Button to restart the output.
Troubleshooting
Errors | Types | Solutions |
---|---|---|
Error Code (F0-F9) | BMS communication failure | Contact after-sales service |
inverter communication failure | Contact after-sales service | |
charging module communication failure | Contact after-sales service | |
battery failure | Contact after-sales service | |
battery over-voltage | Contact after-sales service | |
battery under-voltage | Contact after-sales service | |
inverter error | Contact after-sales service | |
charging module error | Contact after-sales service | |
Overcurrent/short circuit charging or discharging protection | Resolve the |
problem by pulling out plug or electrical appliances, the product can recover
itself. If not solved, please contact our after-sales service.
DC output overcurrent/short circuit protection| Resume operation by pulling
out electrical appliances, the product can recover itself. If not solved,
please contact our after-sales service.
| High-temperature warning| The product can recover itself after the battery
is cooled
| Low-temperature warning| The product can recover itself after the ambient
temperature increases
Warranty
Note: We only provide our warranty for the buyer who purchased on Amazon
(Jackery Inc), the Jackery website, or local authorized dealers.
Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery
product will be free from defects in workmanship and material under normal
consumer use during the applicable warranty period identified in the ‘Warranty
Period’ section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery’s total and exclusive warranty
obligation. We will not assume, nor authorize any person to assume for us, any
other liability in connection with the sale of our products.
Warranty Period
The warranty period for Jackery power products is 24 months. In each case, the
warranty period is measured starting on the date of purchase by the original
consumer purchaser. The sales receipt from the first consumer
purchase, or other reasonable documentary proof, is required in order to
establish the start date of the warranty period.
Exchange
Jackery will replace (at Jackery’s expense) any Jackery product that fails to
operate during the applicable warranty period due to a defect in workmanship
or material. A replacement product assumes the remaining warranty of the
original product.
Limited to Original Consumer Buyer
The warranty on Jackery’s product is limited to the original consumer
purchaser and is not transferable to any subsequent owner.
© Copyright 2012-2022 Jackery Inc. All trademarks cited herein are the
property of their respective owners.
The only warranties for Jackery products and services are set forth in the
warranty statements accompanying such products and services. Jackery shall not
be liable for technical or editorial errors or omissions contained herein.
First Edition: January 2022.
Document Part Number: J2000P-UM-001.
This user guide describes features that are common to most models.
References
Read User Manual Online (PDF format)
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