HEINNER HWM-M9012DCE Automatic Washing Machine Instruction Manual

HEINNER HWM-M9012DCE Automatic Washing Machine Instruction Manual

INTRODUCTION

Please read the instructions carefully and keep the manual for future information.

This manual is designed to give all necessary instructions concerning installation, use and maintenance of the
unit. In order to operate the unit correctly and safely, please read this instruction manual carefully before installation and use.

CONTENT OF YOUR PACKAGE

• Automatic washing machine
• Uer manual
• Warranty card

CONTENT OF YOUR PACKAGE

GENERAL

Please read the following safety information thoroughly and follow it strictly to minimize the risk of fire or
explosion, electric shock and to prevent property damage, personal injury or loss of life. Failing to follow these instructions shall void any warranty

• The appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be done by children without supervision.
• Children should be supervised so that they do not play with the appliance.
• Children 3 years and under shall be kept away from the appliance or continuously supervised.
• Animals and children may climb into the machine. Check the machine before every operation.
• Do not climb or sit on the appliance
• All washing and additional substances are to be kept in a safe place out of the reach of children.
• Do not install the machine on a carpet floor. The obstruction of the openings by a carpet can damage the machine.
• Keep the appliance clear from heating sources and direct sunlight to avoid plastic and rubber parts corroding.
• Do not use the appliance in humid environments or rooms containing explosive or caustic gas. In case of water leakage or water splashes let the appliance dry in the open air.
• The appliance must not be installed behind a lockable door, a sliding door or a door with a hinge on the opposite side to that of the washing machine.\
• Do not operate the machine in rooms with a temperature of below 5°C. This can cause damage to parts of it. If it is unavoidable, make sure to drain the water completely from the appliance after every use to avoid damages caused by frost.
• Never use flammable sprays or substances in the immediate proximity of the appliance.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
• If the machine is damaged, it must not be operated unless repaired by the manufacturer, its service agent or similarly qualified persons. Risk of electric shock!

INSTALLATION

• Remove all packaging material and transport bolts before using the appliance. Otherwise, serious damage may result.
• This appliance is equipped with a single inlet valve and can be connected to the cold-water supply only.
• Mains plug must be accessible after installation.
• Before washing clothes for the first time, the product shall be operated once throughout all the procedures without any clothes inside.
• Before using the washing machine, the product shall be calibrated.
• Do not put any excessively heavy objects on the appliance, like water containers or heating devices.
• The new hose-sets supplied with the appliance are to be used and that old hose-sets should not be reused.
• Max. Inlet water pressure 1 MPa. Min. inlet water pressure 0.1MPa

ELECTRICAL CONNECTION

• Make sure the supply cable is not trapped by the machine, it can get damaged.
• Connect the product to a grounded outlet protected by a fuse complying with the values in the “Technical specifications“table. The grounding installation has to be done by a qualified electrician. Ensure that the machine is installed in accordance with the local regulations.

WARNING!

• Don´t use multiple plugs or extension cords.
• The appliance must not have an external switching device such as a timer or connected to a circuit that is regularly switched on and off.
• Do not pull the plug out of the mains outlet if there is flammable gas around.
• Never pull out the power plug with wet hands.
• Always pull at the plug, not at the cable.
• Always unplug the appliance if it is not being used.

WATER CONNECTIONS

• Check the connections of the water inlet tubes, the water taps and the outlet hose for possible problems
  due to changes of water pressure. If the connections loosen or leak close the water tap and get it repaired. Do not use the appliance before the pipes and hoses are installed properly by qualified people.

• Glass door may become very hot during the operation. Keep children and pets far away from the machine while it is operating.

• The water inlet and outlet hoses have to be safely installed and remain undamaged. Otherwise, water leakage can occur.

• Do not remove the drain pump filter while there is still water in the appliance. Big quantities of water can leak out, and there is a risk of scalding due to hot water.

OPERATION AND MAINTENANCE

• Never use any flammable, explosive or toxic solvents. Do not use gasoline and alcohol etc. as detergents. Only select detergents that are suitable for machine washing.
• Make sure that all pockets are emptied. Sharp and rigid items such as coins, brooches, nails, screws, stones etc. may cause serious damage to this machine.
• Remove all objects from pockets such as lighters and matches before using the appliance.
• Thoroughly rinse items that have been washed by hand.
• Items that have been soiled with substances such as cooking oil, acetone, alcohol, petrol, kerosene, spot removers, turpentine, wax and wax removers should be washed in heat with an extra amount of detergent before being dried in the appliance.
• Items containing foam rubber (latex foam), shower caps, waterproof textiles, rubber backed articles and clothes or pillows fitted with foam rubber pads should not be dried in the machine
• Fabric softeners or similar products should be used as recommended in their instructions.
• Never try to open the door forcefully. The door will unlock shortly after the end of a cycle.
• Please do not close the door with excessive force. If it is found difficult to close the door, please check if the clothes are properly inserted and distributed.
• Always unplug the appliance and close the water tap before cleaning and maintenance and after each use.
• Never pour water over the appliance for cleaning purposes. Risk of electric shock!
• Repairs shall only be carried out by the manufacturer, its service agent or similarly qualified persons in
  order to avoid a hazard. The producer will not be responsible for damage caused by the intervention of non-authorized persons.

TRANSPORT

• Before Transport:
  • Bolts shall be reinstalled to the machine by a specialized person
  • Accumulated water shall be drained out of the machine.
• This appliance is heavy.
• Transport with care.
• Never hold any protruding part of the machine when lifting.
• The machine door cannot be used as a handle.

INTENDED USE

The product is intended only for home use and for textiles in household amounts suitable for machine
washing and drying. This appliance is for indoor use only and not intended for built in use. Only use
according to these instructions. The appliance is not intended for commercial use. Any other use is considered improper use. The producer is not responsible for any damage or injuries that may result of it.

• This appliance is intended to be used in household and similar applications such as:
  • Staff kitchen areas in shops, offices and other working environments.
  • Farm houses.
  • By clients in hotels, motels and other residential type environments.
  • Bed and breakfast type environments.
  • Areas for communal use in blocks of flats or in launderettes.

PRODUCT DESCRIPTION

Accessories

• 4 x Cover  caps

• 1 x Supply hose cold water

• 1 x Owner’s manual

• Acoustic sponge OR Acoustic panel

CONTROL PANEL

1. Power
   Product is on/off.

2. Start/Pause
   Press the button to start or pause the washing cycle.

3. Option
   This allows you to select an additional function and will light when selected.

4. Programs
   Available according to the laundry type.

5. Display
   The display shows settings, estimated remaining time, options and status messages.

INSTALLATION

Installation area

• Stability is important to prevent the product from wandering!
• Make sure that the product should not stand on the power cord.
• Before installing the machine, the location characterized as follows shall be selected:
  1. Rigid, dry, and level surface
  2. Avoid direct sunlight
  3. Sufficient ventilation
  4. Room temperature is above 0℃
  5. Keep far away from the heat resources such ascoal or gas.

Unpacking the washing machine

• Packaging material (e.g. Films, Styrofoam) can be dangerous for children.
• There is a risk of suffocation!
• Keep all packaging well away from children.

1. Remove the cardboard box and styrofoam packing.
2. Lift the washing machine and remove the base packing. Make sure the small triangle foam is removed with the bottom one together. If not, lay the unit down with side surface, then remove the small foam from the unit bottom manually.
3. Remove the tape securing the power supply cord and drain hose.
4. Remove the inlet hose from the drum. Make sure the small triangle.

Remove transport bolts.

• You must remove the transport boltsfrom the backside before using the product.
• You’ll need the transport belts again if you move the, so make sure keep them in a safe place.

Please take the following steps to remove the bolts:

1. Loosen 4 bolts with spanner and then remove them.
2. Stop the holes with transport hole plugs.
3. Keep the transport bolts properly for future use

Loosen the 4 transport bolts with a spanner

Remove the bolts including the rubber parts and keep them for future use

Close the holes using the cover caps.

Levelling the washing machine

• The lock nuts on all four feet must be screwed tightly against the housing

1. Loosen the lock nut.
2. Turn your foot until it reaches the floor.
3. Adjust the legs and lock the nuts with a spanner. Make sure the machine is level and steady.

Connect the water supply hose!

To prevent leakage or water damage, follow the instructions.

• Do not kink, crush or modify water inlet hose.
• Connect manually, do not use tools. Check if the connections are tight.

Connect the water supply hose to the water inlet valve and a water tap with cold water as indicated.

Drain Hose

• Position drain hose properly, otherwise damage might result of water leakage.
• Do not kink or protract the drain hose
  There are two ways to place the end of drain hose
  

Acoustic Sponge / Panel.

• Please make sure to assemble the acoustic sponges/panel, which can effectively reduce the noise caused by the machine while working, in order to provide you with a more peaceful and quiet living environment.

1. Get the machine laid on the floor, using some soft material like foam or clothes between the machine and floor for protection.
2. Stick the longer sponges to the longer bottom edges of machine, and the shorter sponges to the shorter bottom edges, Installation of panel is same as sponges.
   

OPERATION

• Before washing, please make sure the washing machine is installed properly.
• Your appliance was thoroughly checked before it left the factory. To remove any residual water and to neutralize potential odors, it’s recommended to clean your appliance before first use. For this reason, start the Cotton program at 60°C without laundry and detergent.

Before washing.

Washing and after washing

1. Select programme

2. Select function or remain default settings

3. Press Start/Pause to start the program

The door lock and the [Start / Pause ] lights flash with the buzzer beeping or two small points flash on the digital screen.

Before Each Washing

• The ambient temperature of the washing machine should be 5-40°C. If used under 0°C, the inlet valve and draining system may be damaged. If the machine is installed under freezing conditions, it should be transferred to normal ambient temperature to ensure the water supply hose and drain hose can unfreeze before use.
• Please check your laundry care labels and the detergent use instructions before washing. Use nonfoaming or less-foaming detergent suitable for machine washing properly.

1. Check the care label

2. Sort laundry according to color and textile type

3. Take all items out of the pockets

4. Tie together long textile strips and belts, close zips and button

5. Put small items into a laundry bag

6. Turn easy-pilling and long-pile fabric inside out

• Do not wash or dry articles that have been cleaned in, washed in, soaked in, or dabbed with combustible or explosive substances like wax, oil, paint, gasoline, alcohol, kerosene, and other flammable materials.
• Washing single clothes items may easily create big eccentricity and cause alarm due to unbalance.
  Therefore, it is suggested to add one or two more laundry items to the wash so that spin can be done smoothly.

Detergent Dispenser

Pre wash
Main wash
Softener
Release button to pull out the dispenser

• Detergent only needs to be added in “case I “after selecting pre-washing for machines with this function.
• Do not exceed the “MAX” level mark when filling in detergent, additives or softener.

Detergent Recommendation

Recommended washing detergent| Wash cycles| Washing temp| Type of laundry and textile
---|---|---|---
Heavy-duty detergent with bleachingagents and optical brighteners| Cotton, ECO 40-60| 20/40/60| White laundry made fromboil-proof cotton or linen
Colour detergent without bleaching agentand optical brighteners| Cotton, ECO 40-60| 20/ 30/40| Coloured laundry madefrom cotton or linen
Color or mild detergent without optical brighteners| Delicate, Mix| 20/30/40| Coloured laundry madefrom easy care fibres or synthetic materials
Mild washing detergent| Delicate| 30| Delicate textiles, silk,viscose

• Agglomerating or ropy detergent or additive can be diluted in some water before pouring it into the detergent dispenser, to avoid its inlet getting blocked and thus cause a water overflow.
• Please choose the suitable type of detergent to get a maximum of washing performance and a minimum of water and energy consumption
• To achieve the best cleaning result a proper detergent dosing is important.
• Use a reduced detergent amount if the drum is not filled completely.
• Always adjust the amount of detergent to the water hardness, if your tap water is soft, use less detergent.
• Dose according to how dirty your laundry is, less dirty clothes require less detergent.
• Highly concentrated (compact detergent) requires particularly accurate dosing.

Cotton

Washing temperature| Cold
Maximum wash laundry amount| 9 kg
Spin speed selection(rpm)| 1000
Additional functions|
Default program duration (Min)| 02:20
Laundry type / descriptions| Hard-wearing textiles, heat-resistant textiles made of cotton or linen.
Cotton 20°C
Washing temperature| 20°C
Maximum wash laundry amount| 9 kg
Spin speed selection(rpm)| 1000
Additional functions|
Default program duration (Min)| 02:20
Laundry type / descriptions| Hard-wearing textiles, heat-resistant textiles made ofcotton or linen.
Cotton 40°C
Washing temperature| 40°C
Maximum wash laundry amount| 9 kg
Spin speed selection(rpm)| 1000
Additional functions|
Default program duration (Min)| 02:40
Laundry type / descriptions| Hard-wearing textiles, heat-resistant textiles made ofcotton or linen.
Cotton 60°C
Washing temperature| 60°C
Maximum wash laundry amount| 9 kg
Spin speed selection(rpm)| 1000
Additional functions|
Default program duration (Min)| 02:45
Laundry type / descriptions| Hard-wearing textiles, heat-resistant textiles made ofcotton or linen.
Jeans
Washing temperature| 60°C
Maximum wash laundry amount| 9 kg
Spin speed selection(rpm)| 1000
Additional functions|
Default program duration (Min)| 01:45
Laundry type / descriptions| Specially for jeans.
Delicate
Washing temperature| 30°C
Maximum wash laundry amount| 2.5 kg
Spin speed selection(rpm)| 600
Additional functions|
Default program duration (Min)| 00:50
Laundry type / descriptions| For delicate, washable textiles, e.g., made of silk, satin, synthetic fibres or blended fabrics.
Mix 20°C

Washing temperature| 20°C
Maximum wash laundry amount| 9 kg
Spin speed selection(rpm)| 1000
Additional functions|
Default program duration (Min)| 01:00
Laundry type / descriptions| Mixed load consisting of textiles made of cotton and synthetics.
Quick 15′
Washing temperature| –
Maximum wash laundry amount| 2 kg
Spin speed selection(rpm)| 800
Additional functions|
Default program duration (Min)| 00:45
Laundry type / descriptions| Extra short program approx, suitable for lightly soiled washing as a small amount of laundry.
Rapid 45′
Washing temperature| 40°C
Maximum wash laundry amount| 2 kg
Spin speed selection(rpm)| 800
Additional functions|
Default program duration (Min)| 00:45
Laundry type / descriptions| Washing few and not very dirty clothes quickly

Spin Speed
When needed, the spinning speed can be adjusted pressing the Speed button in the following steps:
1200: 0-400-600-800-1000-1200

Delay
Delay function can be set with this button, the delaying time is 0-24H..

Pre-Wash
Extra washing function before the main washing cycle starts to increase the washing performance.
Note: Detergent needs to be added to compartment I.

Extra Rinse
The laundry will undergo an extra rinse after selecting this function.

Child Lock

• Press the two buttons 3sec. also to be released the function.
• The “Child Lock” will lock all buttons except [OFF].
• If you want to change the program to child lock condition, you should unlock the child lock first, then rotate the knob to OFF position, finally choose the program you want.

MAINTENANCE

Cleaning and Care

• Before your maintenance starts, please unplug the machine and close the tap.

Cleaning The Cabinet

• Proper maintenance on the washing machine can extend its working life.
• The surface can be cleaned with diluted non-abrasive neutral detergents when necessary.
• If there is any water overflow, use the wet cloth to wipe it off immediately.
• No sharp items are allowed.
• Formic acid and its diluted solvents or equivalent are forbidden, such as solvents or chemical products, etc.

Cleaning the drum

• The rusts left inside the drum by the metal articles shall be removed immediately with chlorine-free detergents.
• Never use steel wool.
• Don’t put laundry in the washing machine during the drum cleaning.

Cleaning the Inlet Filter

• Diminishing water flow is a sign that the filter needs to be cleaned.

1. Close the tap and remove the water supply hose from it.
2. Clean the filter with a brush.
3. Unscrew the water supply hose from the backside of the machine. Pull out the filter with long nose pliers.
4. Use a brush to clean the filter.
5. Reinstall the filter to the water inlet and reconnect the water supply hose.
6. Clean the Inlet filter every 3 months to ensure the normal operation of the appliance.

Cleaning the Door Seal and Glass

Wipe the glass and seal after each wash to remove lint and stains. If lint builds up it can cause leakages. Remove any coins, buttons and other objects from the seal after each wash.
Clean the Door Seal and Glass every month to ensure the normal operation of the appliance.

Clean The Detergent Dispenser

1. Press down the release [ ] on the softener cover and pull the dispenser drawer out of the recess. Clean the inside of the recess with a brush.

2. Lift the softener covers off the dispenser drawer and wash both items with water.

3. Restore the softener cover and push the drawer back into the recess

4. Press the release and remove the dispenser drawer

5. Clean the dispenser drawer and the softener cover under water

6. Clean the recess with an soft brush

7. Insert the dispenser drawer

• Do not use abrasive or caustic agents to clean plastic parts.
• Clean the detergent dispenser every 3 months to ensure the normal operation of the appliance.

Cleaning the Drain Pump Filter

• Make sure that the machine has finished the washing cycle and is empty. Switch it off and unplug it before cleaning the drain pump filter.
• Be careful of hot water. Allow the water to cool down. Risk of scalding!
• Clean the filter periodically every 3 months to ensure the normal operation of the appliance.

1. Open the lower cover cap

2. Open the filter by turning to the counter clockwise

3. Remove extraneous matter

4. Close the lower cover cap

TROUBLESHOOTING

The start of the appliance does not work, or it stops during operation. First try to find a solution to the problem, If not, contact the service centre.

door is closed Check if the clothes is stuck
Door can’t beopened| Washer’s safety protectiondesign is working| Disconnect the power, restart the product
Water leakage| The connection between inletpipe or outlet hose is not tight| Check and fasten water pipes Clean upoutlet hose
Detergent residues in thebox| Detergent is dampened or agglomerated| Clean and wipe the detergent box
Indicator or display does notlight| Disconnect the power PC board or harness hasconnection problem| Check if the power is shut down and the power plug is connected correctly
Abnormal noise| | Check if the fixing (bolts) has been removed.Check it’s installed on a solid and levelfloor
Description| Possible Cause| Solution
---|---|---
E30| Door is not closed properly.| Close the door properly and restart
E10| Water injecting problem during wash cycle.| Check if the water pressure is high enough. Straighten the water pipe. Clean the inlet valve filter.
E21| Overtime water draining| Check the drain hose for blockage.
E12| Water overflow| Restart the appliance
EXX| Others| Restart the appliance. If problem persists, please contact the customer service.

• After the check, activate the appliance. If the problem occurs or the display shows other alarm codes again, contact the service.

IMPORTANT STEPS WHEN MOVING THE APPLIANCE

• Check if the door and the detergent dispenser are closed properly.
• Remove the water inlet pipe and the outlet hose from the house installations.
• Let the water drain completely from the appliance
• Important: Re-install the 4 transport bolts in the back of the appliance.
• This appliance is heavy.

Transport with care.
Never hold any protruding part of the machine when lifting.
The machine door cannot be used as a handle.

TECHNICAL DATA

The technical information is situated in the rating plate on the internal side of the appliance and on the energy label.

The QR code on the energy label supplied with the appliance provides a web link to the information related to the performance of the appliance in the EU EPREL database.

Keep the energy label for reference together with the user manual and all other documents provided with this appliance.

It is also possible to find the same information in EPREL using the link https://eprel.ec.europa.eu and the model name and product number that you find on the rating plate of the appliance.

To access information about your product in the EPREL portal, you can scan the codes below:

Thank you for purchasing this product. If you need support with your product, visit our website using the links below.

Get User manuals: https://www.heinner.ro

Get Service information: https://www.heinner.ro

Environment friendly disposal
You can help protect the environment!
Please remember to respect the local regulations: hand in the non-working electrical equipment’s to an appropriate waste disposal center.

HEINNER is a registered trademark of Network One Distribution SRL. Other brands and product names are trademarks or registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from NETWORK ONE DISTRIBUTION.
Copyright © 2013 Network One Distibution. All rights reserved.
www.heinner.com, http://www.nod.ro

This product is in conformity with norms and standards of European Community

Importer: Network One Distribution
Marcel Iancu Street, 3-5, Bucharest, Romania
Tel: +40 21 211 18 56, www.heinner.com , www.nod.ro

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