HEINNER HAC-HS12WIFI++ Air Conditioning Instruction Manual

WiFi instruction manual
Model:
HAC-HS12WIFI++
HAC-HS18WIFI++
HAC-HS24WIFI++

Thank you for purchasing this product!

Introduction

Before using the appliance, please read carefully this instruction manual and keep it for future reference.
This instruction manual is designed to provide you all required instructions related to the installation, use and maintenance of the appliance.
In order to operate the unit correctly and safety, please read this instruction manual carefully before installation and usage.

Safety precautions

Welcome and thank you for trusting us with your purchase! We’re happy that you chose our product, and we are confident that you’ll be completely satisfied with your new smart Home Appliance for many years to come. We proudly stand behind our products and welcome your suggestions and feedback that will help us to continue meeting your expectations. To contact us directly, please refer the local contact information in the ConnectLife.
The ConnectLife is compatible with specific Home Appliance models. The APP is not compatible with other home appliances, or products of other brands. Please confirm the appliances are installed correctly before use.
Notice: The App may not operate correctly if not used according to the directions given in this instruction.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

System operation requirements

A. Smartphone system requirements
The following are the minimum specifications needed to successfully run the app on a smartphone:

B. Wireless Router requirements

802.11g: 15dBM(54Mbps)
802.11n: 11dBM(72.2Mbps)
Data Rate| 802.11b: 11Mbps
802.11g: 54Mbps
802.11n: 72.2Mbps
Sensitivity| 802.11b: 11Mbps
802.11g: 54Mbps
802.11n: 72.2Mbps
Modulation| QPSK+OFDM

Notice:

• Please try to use a certified 2.4G wireless router.
• The wireless router requirements are a general specification.
• Depending on the environment, there might be multiple WiFi access points available. It is important to ensure that the correct one is being used.
• A router firewall may have high security or parental controls configured, and these settings may block some required network ports for the device.
• The following network ports should be opened/whitelisted on your router: 80/443/55020/55030 (Check the router’s user manual for instructions on configuring firewalls.)
• The WiFi module does not support a new Wi-Fi certified specification and non- standard Wi-Fi certification type.

C. In-home WiFi network connectivity tips

• Locate the home appliance as close to the wireless router as possible.
• If the WiFi signal strength is weak, the ConnectLife and WiFi module may be disconnected depending on the Wi-Fi signal strength. Purchase a WiFi repeater (range extender) to improve the Wi-Fi signal strength.
• Check that no metal objects are attached to the appliance, or otherwise interfering with the WiFi signal.
• Due to dynamic network connectivity request may time out. In this event, re-run the network.
• Due to dynamic network connectivity control processes may time out, App and product may display conflicting setting information. Reconnect to sync information.

D. Other requirements and precautions

• The smartphone must be connected with WiFi instead of 3G/4G/5G when it is paired to the ConnectLife home appliances for the first time.
• When using the ConnectLife, cellular data use may generate expenses if the mobile phone is connected with 3G/4G/5G data service.
• The internet connection may fail due to presence of any firewalls. If this is the case, it’s recommended to contact your internet service provider.
• If your internet service provider requires an ID or a password to connect to the internet, you must enter your ID or password when connecting to the internet.

WiFi module performance parameters

How to install ConnectLife

1. Please make sure that smartphone has been connected to the Internet before downloading the App.
2. For Android smartphone users, open Play Store and enter ConnectLife in the Search bar to find the latest version. Download and install it.
3. For IOS smartphone users, open the APP Store and enter ConnectLife in the Search bar to find the latest version. Download and install it.
4. Or you can use your smartphone to scan the below QR code to download the App.

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Method for registration and login
(Please make sure that the smartphone has an active connection to the Internet) After downloading the application, install the ConnectLife App as directed, and then enter
the application by clicking the desktop Icon. As shown in picture, the users without an account must register an account by clicking the “Sign up” and the users with an account shall log in by directly clicking the “Log in”.

How to add appliances and delete appliances

Add appliances

1. Open the ConnectLife app.

2. Go to menu in the upper left corner > Appliances > click ‘+‘ in the upper right corner or
   picture in the bottom > ADD NEW APPLIANCE > Air treatment > select your appliance.

3. Follow the instructions of STEPS > NEXT > go to Settings of smartphone, connect smartphone to the device (start with ‘HIS-’) > back to app and click SETTING > select wireless router in the list and input the password, then waiting for pairing.

*One appliance can only be paired by one account. If anther account wants to pair the appliance, the appliance must be unbound by the first account.
Notice:
• Before pairing your device, please make sure your device is connected to the Internet through a wireless router. The smartphone and the appliance can’t be paired through
3G/4G/5G cellular data service.
• For an Air Conditioner: press Horizontal Airflow button 6 times on the remote and the buzzer will sound 5 times, wait until the display shows “77”.
Delete appliances

1. Open the ConnectLife app.
2. Go to menu in the upper left corner > Preferences > APPLIANCE SETTINGS, select appliance and click Unpair.

Automation function introduction

There are three selections in Automation: Manually triggered, Time based, Appliance status. User can add them in ConnectLife app as below:

1. Open the ConnectLife app.
2. Go to menu in the upper left corner > Automation > ADD SCENE.

Manually triggered: User can use this function to turn on/off the appliance manually. Once user has set the actions, the user can manually trigger these actions.
Time based: It is a 7*24 Timer. User can set a start time and select days of a week, and then set the device actions, when the set time requirement is reached, the actions will be executed.
Appliance status: Users can set different actions for the appliance such as: power, mode, temperature (humidity), fan speed status. When the conditions set by the users are met, the home appliance will work according to the rules set by the users.
Notice:
All Automation Function can support multi-device operation.

Troubleshooting

1. Cannot register to become a member The reason:
   • The account name or password is wrong.
   • Incorrect e-mail format.
   • Can’t receive a code from email to active account.
   Solution:
   • Please follow the prompt.
   • Register by correct e-mail format.
   • Please find email in your Mail garbage box or other box.

2. Cannot log into the account Reason:
   • Network anomaly.
   • Account password is wrong.
   • The account isn’t active.
   Solution:
   • Make sure connection is ok.
   • Input correct password.
   • Check whether the code in registered mailbox has been used.

3. Home appliance cannot be paired with the App    Reason:
   • Home appliance is not powered on.
   • Wireless communication signals are weak because the wireless router is out of range.
   • Wireless network cannot be connected to the Internet.
   • The appliance is not in “Pair” mode.
   • APP works abnormally.
   • Incorrect password of wireless router.
   Solution:
   • Ensure that the device is powered.
   • Adjust location of wireless router or the appliance.
   • Contact your local Internet Service Provider (ISP).
   • Please refer to ‘Add appliances’.
   • Close WiFi of smartphone and then re-open it or restart the smartphone.
   • Input correct password of wireless router.

4. The home appliance is offline all the time Reason:
   • The home appliance is not powered on.
   • Network anomaly.
   • The home appliance operates abnormally.
   • App communication is abnormal
   Solution:
   • Ensure that the device is powered.
   • Adjust the location of wireless router or of the appliance or contact your local Internet Service Provider (ISP).
   • Please unplug the unit for 10 seconds and power on again.
   • Restart the App, or disable and reenable WiFi on the smartphone.

5. The appliance doesn’t respond to remote control Reason:
   • The home appliance is not powered on
   • The wireless router is not powered on.
   • Network anomaly.
   • App communication is abnormal.
   Solution:
   • Ensure that the device is powered.
   • Ensure that the wireless router is powered.
   • Adjust location of wireless router or the appliance or contact your local Internet Service Provider (ISP).
   • Restart the App, or disable and reenable the WiFi on the smartphone.

6. The App closes unexpectedlyReason:
   • The smartphone app suddenly shuts down due to memory limitations of the smartphone.
   • Due to a network error or server load, the connection is unstable.
   • Android or iOS system update.
   Solution:
   • Close any unnecessary apps that may be running in the background before using app
   • Try to log in again at a later time.
   • Please contact the service.

Voice control – Amazon Alexa & Google Assistant

Voice control brings better interactive experience. ConnectLife smart appliance can be controlled by Amazon Alexa speaker and Google home speaker.
A. Amazon Alexa
Connect with Amazon Echo
Users must have a ConnectLife account through the ConnectLife App. To establish an account, please download the ConnectLife APP in the Play Store (Android) or App Store (IOS), and create a Cloud Account for your home appliance.
Step 1: Sign-in to the ConnectLife app
Sign in to ConnectLife app using your ConnectLife account. Make sure the account is verified and appliances which need to be controlled through Echo should be saved to your account.
Step 2: Set good device names
It’s important to use unique, distinctive names which are easy to remember and discern from your other connected home products, such as “Bedroom portable” or “cooler”. If product names are too generic or similar, you may have a difficult time controlling specific devices using your voice.
Try to avoid using similar sounding names or appending numbers to your appliance names.
The name like “air conditioner 1”,” air conditioner 2”, etc. may prove challenging to control.
Since Alexa uses trigger words to activate devices, stay away from command verbs in your home appliance names.
Step 3: Go to “Skills & Games” in your Alexa app
Open the Alexa app on your phone. Tap the menu More in the bottom and select Skills & Games from the list.
Step 4
Enter “ConnectLife” in the search box and tap the first result. Tap “Enable Skill”. Login to your ConnectLife account and tape “Sign in”. Or follow the on-screen instructions to complete the linking process.
Step 5: Discover your ConnectLife Appliances
Tap “Discover Devices” on the Smart Home page. Alexa will search for appliances. Or say,
“Discover my devices.”
Step 6: Completion!
Alexa will take a few seconds to discover your home appliances. Once complete, you can find all your appliances in Device page.
About voice commands
When using the Alexa skill, specify by name which appliance to use. There are two ways to define it/them:

1. Use the home appliance names you have set up. They are shown in the ConnectLife app and can be changed.
2. Create a group to control. Select the Devices icon . Use pre-set group names, or create your own, and then select Next. Select the devices you want to include and then Save. To create a group, the appliances need to be added one at a time. For more information, please visit http://amzn.to/2965dCE.

Once the names of devices/appliances are established, you need to start with the wake-word “Alexa”, and then tell Amazon Echo what skill you want your devices/appliances to perform. Current Alexa Voice Commands for ConnectLife products are as bellow (Stay tuned as we continue to add more voice commands):
ON/OFF control:
“Alexa, turn on ”
“Alexa, power on ”
“Alexa, turn off ”
“Alexa, power off ”
Temperature setting (required in cool and heat mode):
“Alexa, set temperature to (25) degrees”
“Alexa, set to (25) degrees”
Mode setting：
“Alexa, set to cool”
“Alexa, set to heat”
Turn Up/Down the temperature a set amount:
“Alexa, increase < appliance name > by (2~4) degrees”
“Alexa, decrease < appliance name > by (2~4) degrees”
“Alexa, make < appliance name > warmer”
“Alexa, make < appliance name > cooler”
Ask the status of appliance :
“Alexa, what’s the temperature of < appliance name > ?”
“Alexa, what’s the < appliance name > set to? ”
“Alexa, what’s the mode of < appliance name > ?”

Amazon Alexa troubleshooting

1. What’s the range of temperature setting?
   For Celsius, the temperature is 16°C~32°C. For Fahrenheit, the temperature is 61°F~90°F.

2. How can the temperature be changed between Fahrenheit and Celsius?
   • Open Alexa app.
   • Tap on “More” in the bottom.
   • Select “Device settings”.
   • Find “Measurement Units”, select Celsius or Fahrenheit.

3. How do I delete or reset the connection between Amazon Echo and my home appliances?
   On the Smart Home page, you can delete the connection. Please follow the below steps to delete the connection:
   • Select the Devices icon .
   • Click “YOUR SMART HOME SKILLS”.
   • Tap your skill, click “Disable SKILL” next to the skill you want to delete. In the confirmation box, confirm “DISABLE” or you don’t want to reset the connection,
   select “CANCEL”.
   Or select Devices . Select your smart home device type or select All Devices.
   Select your smart home device, and then select Settings . Select Trash .

4. What should I do when Alexa is saying “Sorry, is not responding”?
   The most likely reason is your ConnectLife product is offline. Please check your network and
   appliance power supply. Login to the ConnectLife app and ensure your appliance is online.

5.  What should I do when Alexa is saying “Sorry, I can only set the temperature between (X) and (X) degrees”?
   Alexa will follow the minimum and maximum temperatures according to the appliance’s builtin logic. You will receive an error message in the below cases:
   • If the minimum temperature is 16°C (61°F), and you ask Alexa to set the temperature to 15°C (60°F) or lower.
   • If the minimum temperature is 16°C (61°F) and current temperature is 17°C (62°F), and you ask to decrease temperature by 2 degrees.
   • If the maximum temperature is 32°C(90°F), and you ask Alexa to set the temperature to 33°C (91°F) or higher.
   • If the maximum temperature is 32°C(90°F), and current temperature is 31°C (89°F), and you ask increase temperature by 2 degrees.

6. What should I do when Alexa is saying “Sorry, I did not understand the request”?
   Please speak slowly and clearly and also make sure the background noise as small as possible.
   You can also go “Settings-Alexa Privacy” and check if the content Alexa has recorded is what you want to say, if not, you can send more detailed feedback, this called “Voice Training”.

7. What should I do when Alexa is saying “XX is in a mode that doesn’t accept requests. Please change its mode in the App or on the device”?
   The temperature setting and query must be in cool or heat mode.

8. What should I do when Alexa is saying “Please try again, using percent for brightness, or degrees for temperature”?
   For the temperature setting, the “degrees” needs to follow the value.

9. What should I do when Alexa is saying “Sorry, I could not find any devices or groups named in your account”?
   This reply means Alexa might not understand the name of your appliance. Please make sure you are using the correct appliance name and your appliance name is easy to understand (follow the content of “Set good device names”).

10. What should I do when Alexa is saying “Discovery is complete. I couldn’t find any devices”?
    If Alexa can’t discover your appliances. Follow below steps:
    • Make sure that Amazon Echo and your appliance are connected to a WiFi network. Make sure the appliance is in your ConnectLife Life account and it’s online.
    • Make sure your “ConnectLife” skill is in “Your Smart Home Skills”, and “Enable” the skill, input the Email and Password, and tap ”Authorize”.

11. How can I check if my appliance and my Amazon Echo are connected?
    Please select the Devices icon . You will find the appliances list.

12. Do my home appliances and my Amazon Echo need to be on the same WiFi network?
    There is no need for these two to connect in the same WiFi network, they can be on separate WiFi networks.

Notice:
Not all countries can support Amazon voice control.
B. Google Assistant
Connect with Google Assistant
Users must have a ConnectLife Account through the ConnectLife App. To establish an account, please download the ConnectLife APP in the Play Store (Android) or App Store (IOS), and create a Cloud Account for your home appliance.
Step 1: Sign-in to the ConnectLife app
Sign in to ConnectLife app using your ConnectLife account. Make sure the account is verified and appliances which need to be controlled through Echo should be saved to your account.
Step 2: Connect smart home devices to your speakers

• Open the Google Home app .
• At the top left, tap Add + > Set up device > Have something already set up?
• Search ‘ConnectLife’ and Select it from the list.
• Follow the in-app steps to complete setup.

Step 3: Manage your smart home devices
Set nicknames for devices
You can choose names to call your smart home devices.

• Open the Google Home app
• Select your device > Settings > Name
• Enter a name > tap Save.

Note: Nicknames are alternate ways to reference smart devices in the Google Home app.
Nicknames you’ve assigned to smart devices in the Google Home app are not reflected in the device maker’s app.
Assign devices to a room
To control your devices more easily, assign them to a room in a home. You can create a new
home, or add your devices to an existing room. You can add each device to one room only.
Note: All members of the home can control all devices in the home.
Add the device to a room in your current home

• Open the Google Home app
• Tap the device you want to add to a room > Settings > Room > choose a room > Save.

Change a device’s room

• Open the Google Home app
• Tap the device > Settings > Room > choose a room > Next.

Add the device to a new room in your current home

• Open the Google Home app .
• Tap the device you want to add to a room > Settings > Room > scroll to the bottom and tap Add a custom room > enter the room name > tap Save.

Add the device to a room in a different home

• Open the Google Home app.
• Tap the device you want to add to a room > Settings > Home > choose a home > Next > choose a room > Next.

Note: This action will remove the device from the room in the first home. The device will still be linked in the first home, but it will appear under “Local devices” instead of the room name.
Create and manage rooms
Create a new room

• Open the Google Home app .

• At the top, select the home you want to add a room to.

• At the top right, tap your account.

• Tap Assistant settings > Assistant > Home control.

• Tap any of your devices > Room.
  Note: The device you choose will be removed from its current room and added to the new one. You can move the device back to the first room after the new room is created.

• Scroll and tap Add new room > enter a room name > OK.

Rename a room

• Open the Google Home app .
• At the top, select the home with the room you want to rename.
• Tap the name of the room you want to change.
• Tap Settings > Name > enter a name > Save.

Delete a room

• Open the Google Home app .
• At the top, select the home with the room you want to delete.
• Tap the name of the room you want to delete.
• Tap Settings > Delete room > Remove.
  Note: Any devices in the room will be removed from the room. You can add them to a different room.

Check for new devices
Sync all devices: ‘Sync my devices’.
Step 4: Control your smart home devices
After you set up your devices, you can use voice commands and the Google Home app to control them. Learn how to control your smart home devices with Google Nest and Home devices.
Step 5: Disconnect devices from the Google Home app
When you remove a device from a home:

• It will disconnect the device from members in the home.
• It will be unlinked from your Google Account.
• Data associated with this device, such as video history, will be deleted. Note: Some basic device data may remain associated with the home.

Open the Google Home app .
Tap your device > Settings > Unlink or Remove device > Unlink or Remove.
About voice commands
Once the names of devices/appliances are established, you need to start with the wake-word “OK Google”, and then tell Google Home what action you want your devices/appliances to perform.
Current Google Voice Commands for air conditioner are as bellow (Stay tuned as we continue to add more voice commands):
ON/OFF control:
“OK Google, turn on/off .”
Temperature setting: (required in cool and heat mode)
“OK Google, set temperature to (75) degrees.”
“OK Google, set to (75) degrees.”
“OK Google, increase/ decrease < appliance name > by (2~4) degrees.”
Mode setting:
“OK Google, set to cool/heat.”
Fan speed setting:
“OK Google, set fan to low/medium/high.”
Ask the status of appliance:
“OK Google, what’s the temperature of < appliance name > ?”
“OK Google, what’s the < appliance name > set to? ”
“OK Google, what’s the fanspeed of < appliance name > ?”
“OK Google, what’s the mode of< appliance name >? ”
Google Assistant troubleshooting

1. What’s the range of temperature setting?
   For Fahrenheit, the temperature is 61°F~90°F; For Celsius, the temperature is 16°C~32°C.

2. What should I do when Google Home is saying “ can’t be set to that temperature.”?
   Google Home will follow the minimum and maximum temperatures according to the appliance’s built-in logic. You will receive an error message in the below cases:
   • If the minimum temperature is 61°F (16°C), and you ask Google Home to set the temperature to 60°F (15°C) or lower.
   • If the minimum temperature is 61°F (16°C) and current temperature is 62°F (17°C), and you ask Google Home to decrease temperature by 2 degrees.
   • If the maximum temperature is 90°F (32°C), and you ask Google Home to set the temperature to 91°F (33°C) or higher.
   • If the maximum temperature is 90°F (32°C), and current temperature is 89°F (31°C), and you ask Google Home to increase temperature by 2 degrees.

3. What should I do when Google Home is saying “That mode isn’t available for the .”?
   For AC, the temperature setting and query must be in cool or heat mode.

4. Do my home appliances and my Google Home need to be on the same Wi-Fi network?
   There is no need for these two to connect in the same Wi-Fi network, they can be on separate WiFi networks.

Notice:
Not all countries can support Google voice control.
Environment friendly disposal
You can help protect the environment!
Please remember to respect the local regulations: hand in the non-working electrical equipment’s to an appropriate waste disposal center.
HEINNER is a registered trademark of Network One Distribution SRL. Other brands and product names are trademarks or registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from
NETWORK ONE DISTRIBUTION.
Copyright © 2013 Network One Distribution. All rights reserved.
www.heinner.com, http://www.nod.ro
http://www.heinner.com, http://www.nod.ro
This product is in conformity with norms and standards of European Community.

Importer: Network One Distribution
Marcel Iancu, 3-5, Bucharest, Romania
Tel: +40 21 211 18 56,
www.heinner.com 
www.nod.ro

References

• Heinner – large appliances, small appliances, housekeeping, DIY
• Heinner – large appliances, small appliances, housekeeping, DIY
• NOD - Network One Distribution
• NOD - Network One Distribution

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