VOLCORA CR1500 Bill Cash Counter Grade Money Machine User Manual

: June 17, 2024
: VOLCORA

Table of Contents

GENERAL INTRODUCTION
BOX CONTENTS
SAFETY PRECAUTIONS
FEATURES
SPECIFICATIONS
MACHINE OVERVIEW
GETTING STARTED
FUNCTION KEYS AND TOUCH DISPLAY
**User Interface and Touch Key
USER MENU
ADJUSTING FEEDING GAP
CIS CALIBRATION
SOFTWARE UPGRADE
COLLECTING IMAGE DATA
ERROR MESSAGES
MAINTENANCE
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VOLCORA CR1500 Bill Cash Counter Grade Money Machine User Manual

Tips : Product design and specifications are subject to change without prior notice.

GENERAL INTRODUCTION

The machine is the perfect solution for a fast, accurate and reliable banknote counting process. It has a convenient user-friendly interface, touch screen and a variety of counting modes. All of these features come with strong built- in counterfeit detection and high level of performance. This machine makes an invaluable aid in banks, casinos, supermarkets, movie theaters, retail shops and many other environments where banknotes are used.

BOX CONTENTS

When opening the box, verify that all of the items described below are included. If any item is damaged or missing, contact the dealer where the unit was purchased.

Item Name| Picture| Quantity
(pcs)| Description
---|---|---|---
Banknote Counter| | 1| MMixed denomination Banknote counter
External Display| | 1| External LED display screen with 17011 cable
Power Cable| | 1| Power supply cable
Banknote Guiders| | 2| Install at the hopper
CIS Calibration Paper| | 1| Used for the CIS calibration
Nylon Brush| | 1| Clean the machine
Soft Cleaning Cloth| | 1| Clean the CIS or the other sensors
Fuse| | 1| The backup fuse for the power protection
User’s Manual| | 1|

SAFETY PRECAUTIONS

When using this product, basic safety precautions should always be followed to reduce the risk of fire, electric shock or injury to persons, including the following: WARNING

Place the machine on a flat and stable surface.
Do not place the machine in dusty or dirty environments.
Do not place the machine in direct sunlight or near heat sources.
Always disconnect the power cord before performing maintenance on the machine.
Always connect the machine to an earthed socket outlet
Use only the supplied power cord.
Operation temperature 15-35 °C/59-95 °F.
Operation humidity 30-80% R.H.
Do not use the machine outdoors.
Do not expose the machine to liquids.
This machine contains rotating parts. Never touch the moving parts when the machine is switched ON.
Keep jeweler, long hair, lies and other protruding parts away while operating. the machine.
Never disassemble the machine.
This machine contains moving parts and sharp edges. Always be careful. Do not touch the components inside the machine while it is running.
Please be careful to avoid any foreign objects, such as coins or staples, falling into the unit, as it may cause damage to the machine.

FEATURES

With UV, MG, MT, IR, CIS (image) detection
With 4.5 inch touch screen
With serial number recognition
Multi-language interface
Half-note, double-note, chain-note detection
Auto currency identification and multi-currency mixed counting
Denomination and version sorting function based on the first banknote
Add function, batch function, reporting and printing functions are available
With USB interface, printer interface, external display interface
Banknotes can be processed in all four orientations
Easy software upgrade via USB port
Suitable for most currencies in the world

SPECIFICATIONS

Hopper Capacity	Max. 500 notes
Stacker Capacity	Max. 200 notes
Feed System	Roller friction system
Counting Speed	800,1000,1200 notes/min 800,1000 notes/min for MDC& SOC

MACHINE OVERVIEW

GETTING STARTED

Powering Up

Connect the power cable to the machine and the power outlet.
Press the Power Switch button to I to switch on.
After a short boot-up and self-test, machine enters the main menu.

Banknote Guider Installation

Placing Banknotes
Avoid counting wet, excessively dirty or spoiled notes

Check for foreign matter (paper chips, rubber bands, clips, dust etc.) mixed with notes.
Placing Banknotes

Remove folds or end from notes beforehand. Spread and separate brand new notes well for some of them are slightly adhesive.
Placing Banknotes

Set the banknote hopper guides so that the sides of the banknotes are enclosed. Organize your banknotes in a neat pile, make sure the backside of the pile is straight. Place the banknotes between the guides. The machine will automatically start counting.
Placing Banknotes

FUNCTION KEYS AND TOUCH DISPLAY

Function Keys Introduction

Press this key one time to check the detailed counted currency list, and then press again to check the serial number list when S/N reading function is ON
Long press this key to enter the menu interface or press it to confirm the selection
Press this key to print the receipt with count result if the machine connects to a printer.
Press this key to select the different available counting speeds.
Press this key to select the one of currency, auto recognition or multi- currency mode for counting
Press this key to switch or off the accumulative counting function
Press this key to select counting mode from MDC(MIX) CNTICOUNTI SDC(SINGLE), SOCV (VERSION)
Press this key to set the batch number.
Press this key to return to the previous interface
Press this key to start counting or dear counting result or save setting in menu

**User Interface and Touch Key

Interface and Touch Key
** OPERATING MODES AND FUNCTIONS

Select Currency
key or touch country flag USD on screen to enter the currency selection, display will show AUTO, MULT and installed currencies, tap the one you need.

AUTO (Automatic Recognition Mode): It allows the machine to recognize the currency automatically according to the first banknote. When detect other currency, the machine will alarm and stop, take out the banknote and press START key to continue counting.
Please note that the machine can only recognize all of the currencies displayed in the currency selection interface.
MULT (Multi-currency Counting Mode) : It allows the machine to count mixed currencies, display will show total pieces and total value of each currency after counting. Please note that the machine only can recognize the first 4 currencies displayed on the currency selection interface.
Note : Only MDC mode is effective in the Multi-currency mode.

Counting Modes
MDC (Mixed Denomination Counting) Mode
MDC mode allows the user to count mixed denominations of banknotes, when the counting is completed, the total value and total number of banknotes are displayed on screen, the user can view a detailed report by pressing the REP key or tapping the total amount position on screen.

SDC (Single Denomination Counting) Mode
SOC mode allows the user to count and sort bills by one denomination which is automatically determined by the first bill scanned in the stack. This can be useful to be sure that there are no bills of other denominations in a large strap of one denomination. The first bill in the hopper determines the counting and sorting denomination. Any time a bill passes through the machine and does not conform to the denomination determined by the first bill, the machine will slop counting and alarm, take out the suspicious bill and press START key to continue counting. Total number of bills and total value will be displayed on home screen. When operation is complete, you can view a detailed report by pressing the REP key or tapping the total amount position on screen.

SDCV (Version Sorting) Mode
SDCV mode allows the user to count and sort bills by one version which is automatically determined by the first bill scanned in the stack. This can be useful to be sure that there are no bills of other versions in a large strap of one version. The first bill in the hopper determines the counting and sorting version. Any time a bill passes through the machine and does not conform to the version determined by the first bill, the machine will stop counting and alarm, take out the suspicious bill and press START key to continue counting. Total number of bills and total value will be displayed on home screen. When operation is complete, you can view a detailed report by pressing the REP key or tapping the total amount position on screen.

CNT (Piece Counting) Mode
COUNT mode allows the user to simply count the total number of bills. It does not recognize or record the denomination of any bills. During CNT mode, there is no counterfeit detection active.

Automatic / Manual Counting Mode
After turning the machine on it will default to automatic counting mode, an “AUTO” will be displayed on the home screen. In this mode the machine starts counting automatically. To operate with the manual counting mode, by tapping “AUTO” on screen switch to “MANUAL”. In this mode, the machine will stop counting automatically, the “START” button must be pressed to begin each count.

Batch Function
Batch function is used to select a batch quantity for a specific counting process. With the BATCH mode active, the machine counts a preset number of bills and then stops counting when the batch number has been reached, even if bills remain in the hopper. When the banknotes are removed from stacker, the machine will automatically continue to count up to the preset batch number to create another batch.

Add Function
ADD function is used to add the counting results of multiple counts to the total. When ADD mode is activated, an ADD icon will be displayed on the home screen. To exit ADD mode, press again the ADD button or tap the ADD icon on screen.

Batch + Add Function
This function batches the desired quantity of bills and monitors the running total at the same time.

Serial Number Reading Function
The serial number reading function records the unique serial numbers of the counted banknotes. Serial number reading fucntion is only available for some specific currencies such as USO, EUR, GBP, RUB, CNY, TRL, IDR, etc.

Press MENU button or tap MENU on screen to enter the menu interface, as shown in the following figure.
USER MENU

Service Menu
If you want to enter service menu, you will be requested to input a password with the following interface. The default password is 9999.
After input the password 9999, the interface will switch to the following one:

Tap the sub-menu you want to enter and tap return icon to go back.

Read Sensor Values

As shown in above figure, the sensor’s values are only for engineer to check whether any sensor has a malfunction. If you meet any problem about use, please take a photo of this page and contact the seller.

CIS Calibration

The contact image sensor (CIS) of the machine is calibrate properly from the factory. With regular and basic use, the sensor’s sensitivity decreases which can lead to image errors.
To resolve the issue, the machine can be re-calibrated using the white calibration paper that came with the machine.

MG MT Waveforms.

Function Setting

Auto Diagnostic

This is for production and professional servicing purpose.

PCS Counted and Reset
If select “PCS Counted and Reset” you will see the following interface. This interface is to tell the total quantity of counted bills in this counter since last clearing to zero,

Acquire CIS Image

Detection Level
Please do not change the sensitivity levels without communicating with your local distributor.

Restore

Version Information

Current Time Setting

Select The Language

ADJUSTING FEEDING GAP

When counting errors such as double notes, chained or slant notes occur frequently, or when banknotes are not being fed smoothly through the machine, it may be necessary to adjust the hopper adjusting screw. In the factory, the position of the hopper wheel is set to optimal. However, sometimes during the transportation of the unit, the adjustment of the feed mechanism may loosen, and due to the nature of some banknotes, an adjustment may be required to ensure optimal feeding.

When the banknotes are not being counted smoothly: increase the gap between the resistance wheel and the banknote twiddling wheel gear by turning the adjusting screw clockwise(+).
When counting errors such as ‘double notes’ or ‘chained notes’ occur often, decrease the gap by turning the adjusting screw anti-clockwise(-)

ATTENTION:
Make only minor changes at once. Make Changes per dot or half a dot.

Please fine tune the feeding gap by the following steps.

Stop the auto counting first.
Insert one banknote into the gap between the rollers to check if the banknote can be inserted smoothly, as shown in the following.
If the banknote is hard to inserted, that means the feeding gap is too small, please rotate the screw clockwise until the banknote can be inserted smoothly. If the feeding gap is so large that two or more banknotes can be inserted to the feeding gap, please rotate the screw counterclockwise until the gap can just allow one banknote inserted.
Use the banknote to check the other sides of the gap between rollers, to make sure the banknote can be inserted into both sides of the feeding gap smoothly.

One Coin to Rotate the Screw

Tips : you can just use one coin to rotate the screw.

CIS CALIBRATION

CIS calibration is needed when there are many errors during the banknote counting process.

Please enter the menu interface. And go to the service menu with the password “9999”, as shown in the following figures.
Tap the “CIS Calibration” option, the screen will be shown in the following figure.
Open the back cover to clean the CIS sensors with a cleaning cloth

Open the Back Covers

Clean the Lower CIS

Clean the Upper CIS

Put the CIS calibration paper (white paper) inside, and close the back cover.
Start CIS calibration by pressing the “START” button
After adjusting succeed, just take the calibration paper out and close the back cover, and then turn off the machine.
Turn on the machine to finish the CIS calibration.

SOFTWARE UPGRADE

U-disk upgrade method is adopted for the software upgrade of this machine. Please upgrade the software according to the following steps:

The upgrade file needs to be moved to the root directory of the U-disk. (please do not change the file name or format of the upgrade file, and there cannot be two or more upgrade files in the root directory of the U-disk)
Insert the U-disk into the USB interface at the rear of the machine. Make sure the power is off before inserting the U-disk.
Turn on the counter, and the machine will automatically recognize the upgrade file. Upon successful recognition, the machine will read the file first
And program the file to the counter.
After finishing the programming, unplug the U-disk and restart the machine.

COLLECTING IMAGE DATA

Collect Fake Note or New Version Note Data

Insert U-disk to the USB port at the back of machine and display will show
USB icon.
Select currency, then press MODE button to select CNT and set speed at 800.
Count four directions of the fake notes, the machine will save data automatically to the U-disk with a file.

Collect Original Note Error Data

Insert U-disk into the USB port at the back of machine and display will show USB icon.
Select currency, then press MODE button to select MDC and set speed at 800.
Count four directions of the notes, the machine will save data automatically to the U-disk with a file.

ERROR MESSAGES

The machine will perform a self-test when turned on. Most of the following messages are caused by a sensor blocked by banknotes or dust. Remove the stuck banknotes, or use a brush or a piece of soft cloth to clean the dust off the sensor, and restart the machine.

Error Code	Error Message	Solutions
El	UV Fault	Remove the banknote. clean the UV sensor.
E2	Double Notes	If the errors occur frequently, adjust the

MAINTENANCE

ATTENTION : The unit should always be turned off and disconnected from its power cord before cleaning. DO NOT use solvents such as thinner, alcohol, etc. to clean the machine.

Most operational problems can be avoided by regular care and preventative maintenance. Taking regular care of the machine will significantly increase its lifetime.

To avoid problems, make sure there are no metal clips or rubber bands in the bills being counted. Be sure to follow the proper procedure for loading the hopper.

For best results, it is recommended that to use an air duster and a soft bristle brush to remove any dust or debris from the interior of the unit. When not using the machine for an extended period time, cover it with a dust cover (not included with the unit) to prevent dust from settling inside.

All parts of the machine need daily care and cleaning. Pay close attention to the sensors, which are delicate components. If any dust or other foreign matter adheres to the sensors, it may cause various problems during operation of the machine.

To avoid malfunction caused by foreign objects, please clean your machine every day.
Open back cover and clean sensors with the provided bristle brush or a dry cloth frequently.
Clean top cover and CIS with provided bristle brush or a dry cloth frequently.