fanco Sanctuary 52 Inch DC Ceiling Fan Instructions

Franco Sanctuary 52 Inch DC Ceiling Fan

Specifications

• Product Name: Fanco Sanctuary 52 DC Ceiling Fan
• Model: Sanctuary 52
• Version : 1.0
• Power Supply: 240V AC 50Hz
• Weight : Max. 4.9kg

Product Usage Instructions

Installation

1. Ensure all wiring is done by a licensed electrician.
2. Connect the fan to a 240V AC 50Hz power supply.
3. Ground the fan properly.
4. Install the fan so that the blades are at least 2.1 meters above the floor.

Maintenance

Regularly inspect the fan for any signs of wear and tear. Refer to the user manual for guidance on cleaning and maintenance procedures.

Replacing Parts

If any parts need replacement, ensure they are replaced by a qualified person to maintain the safety and functionality of the fan.

FAQ

• Q: Can I use the remote/receiver with other devices?
  • A : No, the remote/receiver should only be used with this fan and associated light component. Its use with other devices may result in damage and void the warranty.
• Q: Is the LED light panel user-replaceable?
  • A : Yes, the LED light panel is user-replaceable with Fanco-certified replacement panels only. Using unauthorized parts may cause damage or safety hazards.

CEILING FAN INSTRUCTION BOOKLET

Thank you for purchasing your Fanco Sanctuary 52” DC Ceiling Fan. Please read all instructions carefully before assembly and use.

IMPORTANT SAFEGUARDS

Read all instructions carefully, even if you feel you are quite familiar with this type of appliance. When using electrical appliances, in order to reduce the risk of fire, electric shock, and/or injury, these basic safety precautions should always be followed

1. All wiring must be done by a licensed electrician as the on-site warranty may be voided if proof cannot be provided. This ceiling fan MUST be installed by a Qualified Electrical Contractor in accordance with the local regulations, and all local, state and national electrical codes. Any alterations or additions to building wiring must be completed by a licensed electrical contractor or person authorized by legislation to work on the fixed wiring of any electrical installation.
2. The fan must be connected to a 240V AC 50Hz power supply.
3. All electrical work must only be undertaken after disconnection of the power by removing fuses or turning off the circuit breaker, to ensure all pole isolation of the electrical supply.
4. The fan must be earthed.
5. The fan must be installed so that the blades are at least 2.1 metres above the floor.
6. The ceiling fan weight is max. 4.9kg. The structure that the ceiling fan is mounted to must be capable of supporting a weight of at least 45kg. The fixing must be able to support the moving weight of the fan and must not twist or work loose.
7. For optimal performance, ensure installation site allows sufficient clearance (minimum 300mm) between the blades and wall or other object present (ex. beams). Insufficient clearance between the blade tip and wall or ceiling may cause undesired effects such as wobbling or reduced airflow, which is not covered under\ warranty. The bigger the clearance, the better the airflow output.
8. This product can be installed in a position where it is covered or enclosed alfresco areas and there is a minimum clearance of 1.50m from the blade tip to all edges of the roof or positions where could be exposed to water, moisture or other dangerous external elements.
9. DO NOT connect the fan motor to a dimmer switch. This may give an unsatisfactory performance (motor hum) and cause damage to the motor and/or controller. Use ONLY the provided remote control.
10. This appliance is not intended for use by young children or infirm persons without supervision. Young children should be supervised to ensure that they DO NOT play with the appliance.
11. It is NOT recommended that ceiling fans and gas appliances be operated in the same room at the same time.
12. The fan must be turned off and stopped completely before reversing the fan direction. This will prevent any damage to the motor of the fan or controller.
13. Do not insert anything into the fan blades whilst they are spinning. This will damage the blades and upset the balance of the fan causing the unit to wobble.
14. After the fan is completely installed make sure that all base and fan blade fixings are secured and tightened to prevent any problems.
15. Because of the fan’s natural movement, some connections may loosen. Check the support connections, brackets and blade attachments twice a year to make sure they remain secure. If any are loose, tighten.
16. If unusual oscillating movement is observed, immediately stop using the ceiling fan and contact the manufacturer, its service agent or suitably qualified persons.
17. The replacement of parts of the safety suspension system device shall be performed by the manufacturer, its service agent or suitably qualified persons.
18. If it is necessary to replace the live or neutral brushes to ensure the operation of the motor then both brush and the earth brush shall be replaced at the same time. The brushes shall only be replaced by a suitably qualified person.
19. An all-pole disconnection incorporated in the fixed wiring is to be provided, such as an all-pole switch or a supply cord fitted with a plug.
20. The remote/receiver included is intended to be used with this fan and associated light component ONLY and is not compatible with any other lighting and/or any other electrical device. Use of it in any way other than intended may result in damage to the fan, receiver, and/or other devices and as such, will void the warranty.
21.  The LED light panel in the light kit (light models) is user-replaceable as it connects with ‘Push Plug’ wiring. It is user-replaceable ONLY with Fanco-certified replacement LED panels. Using unauthorized parts may damage the fan, cause undesired results, or be a safety hazard.
22. The max operating temperature for the fan is 40°C. Keep the fan away from any heat sources, like fireplace, heater and stove.
23. Reasonable ‘wear and tear’ is not covered under warranty. For comprehensive warranty terms & conditions visit fanco.com.au

IMPORTANT NOTE

The important safeguards and instructions given in this manual are not meant to cover all possible conditions and situations that may occur. It must be understood that common sense, caution and care are factors which cannot be built into any product.

CAUTION:

• DO NOT ingest battery – Chemical burn hazard
• The remote supplied with this product contains 2xAAA batteries. If the battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death
• Keep the new and used batteries away from children. Examine devices regularly, and ensure the battery compartment is secure
  • If the battery compartment does not close securely, stop using the product and keep it away from children
• If you think the batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention
  • Call the Poisons Information Centre on 13 11 26 or go to a hospital emergency room
  • DO NOT let the child eat, drink or induce vomiting
  • Dispose of used button batteries immediately
• The batteries supplied with this product is not to be recharged
• Different types or new and used batteries are not to be mixed
• Battery to be inserted with the correct polarity; ‘+’ for positive, ‘-’ for negative
• Exhausted batteries are to be removed from the appliance and safely disposed of
• If the appliance is to be stored unused for a long period, the batteries should be removed
• Dispose of used button batteries immediately
• Flat batteries can still be dangerous. The supply terminals are not to be short-circuited

FAULT FINDER:
Always check the “Trouble Shooting Checklist” included in this manual before seeking a warranty claim. A mechanical noise may be noticed on installation. Allow at least 8 hours settling-in period. Some fans may wobble more than others, even if they are identical. This does not necessarily indicate a fault.

PREPARATION

1. Unpack your ceiling fan carefully, then remove all parts and components, and lay on a cloth or soft surface to avoid damage. DO NOT lay the motor housing on its side as the housing may get damaged.
2. Before commencing installation, check that all parts are included.
   • NOTE : You may need to remove all foam packaging material to ensure there are no missing parts.

INSTALLATION AND ASSEMBLY

CAUTION! Before installing the fan make sure you have turned OFF the electricity supply.

SELECTING A LOCATION

1. Choose a location for mounting the fan where the blades will have at least 2.1 metres of clearance from the floor.
2. Make sure that the installation site will not allow the rotating fan blades to come into contact with any object and that there is enough space from the blade tip to the wall or ceiling. Please note that insufficient clearance distances might cause wobbling and the bigger this clearance is the better the airflow from your fan will be.
3. If the location you have chosen does not have a suitable support beam capable of supporting 45kg, install a brace 2” x 4” between the ceiling joists as a support medium.
4. Secure the hanging bracket to the ceiling joist or suitable structure that is capable of carrying a load of at least 45kg, with the two long fixing screws provided. Ensure that at least 30mm of the screw is threaded into the support.
NOTE : The fixing screws included are designed for use when the ceiling fan is secured onto timber joists. For all other surfaces, additional and suitable fixing screws for that surface will need to be purchased.
5. This product can be installed in a position where it is covered or enclosed alfresco areas and there is a minimum clearance of 1.50m from the blade tip to all edges of the roof or positions could be exposed to water, moisture or other dangerous external elements.
6. Wear and tear, including exposure to the elements, is not covered under warranty.

ELECTRICAL CONNECTIONS – FOR SMART/REMOTE MODELS
Ensure the power if OFF when installing this fan.

WIRING DIAGRAM

WIRING DIAGRAM – NO LIGHT

WIRING DIAGRAM – LED LIGHT

INSTALLATION STEPS

1. Secure the hanging bracket to the ceiling joist or suitable structure that is capable of carrying a load of at least 45kg.

   • CAUTION : Ensure the building cable will enter the canopy close to a terminal block.

2. Align the blades with screw holes on the motor housing, and secure them with the screws and blades fixing metal plates.

3. Take the download from the box and keep the side with 3 holes up.

4. Feed the main motor and light wire (light version only) plug up through the inside of the download, then insert the download into the download holder.

5. Gently push the cross-pin through the holes aligned with the base of the download holder and download. Insert the cotter pin into the cross pin and secure the download with two set screws.
   CAUTION : DO NOT force the cross-pin. Gently wiggle and rotate it until it glides through both holes.

6. Snuggle the coupling cover down onto the top of the motor housing. Put the canopy through the download.
   CAUTION: DO NOT remove the rubber gasket on top of the coupling cover.

7. Put the decorative ring and canopy through the download.

8. Place the hanging ball on top of the download and secure it with the ball pin and two set screws.
   CAUTION: Secure one screw through holes on the hanging ball and the download.

9. Hang the fan into the hanging bracket. Align the ball groove on the hanging ball with the ridge on the hanging bracket. Ensure the hanging ball sitting into the hanging bracket correctly. If the fan doesn’t sit properly, hold the download and twist it until the fan has been secured into a hanging bracket.

10. Place the receiver in the hanging bracket and follow the wiring diagram to connect wires and connectors.  Connect the power, receiver, and the fan as per the electrical wiring diagram.
    IMPORTANT : The fan must be earthed! The double pole disconnection switch and wall switch must be connected.

11. Remove the decorative ring from the canopy (if attached)

12. Place the canopy over the bracket, align the canopy holes with the screws and tighten. Clip it in to secure it onto the canopy.

MODELS WITHOUT LIGHT – Place the bottom plate to the bottom of the motor and screw it clockwise into the motor shaft until it is secured.
IMPORTANT : DO NOT OVER TURN.

MODELS WITH LIGHT

CARE & CLEANING

• Periodic cleaning (approximately every 6 months) of your ceiling fan is the only maintenance required.
• Use a soft brush or lint-free cloth to avoid scratching the finish. Please turn off the electricity when you do so.
• Do not use water when cleaning your ceiling fan. It could damage the motor or the blades and create the possibility of an electrical shock.
• The motor has a permanently lubricated ball bearing and as such, is maintenance-free.

NOISE:

The manufacturer warranty covers actual faults that may develop, but NOT minor complaints, e.g. motor operation noise – ALL ELECTRIC MOTORS ARE AUDIBLE TO SOME EXTENT; this is more obvious when the fan is operating at low speeds.

WOBBLE:

• Ceiling fans are designed to move during operation because they are not generally rigidly mounted
• Movement of a couple of centimeters is acceptable for safe operation.
• Balancing kits included should be used to adjust the balancing when first installed.

NORMAL WEAR AND TEAR:

Vigorous cleaning or rough handling of the fan may cause threaded components to work loose or blade carriers to bend. This may cause the fan to wobble or may result in additional noise over time. THIS IS NOT COVERED UNDER WARRANTY; however, proper care and maintenance of the fan can reduce or prevent this problem.

REMOTE CONTROL SETTINGS AND OPERATION FOR DC FANS

REVERSE FUNCTION:

The “Summer/Winter” reverse function is included in the remote control to make the fan rotate in
an anti-clockwise direction during summer.
In winter, this can be reversed, so that the blades now move in a clockwise direction. Press once the “Forward/Reverse Mode” button whilst the fan is in operation, to switch between the “Summer” and “Winter modes.

The Hand-Held Remote-Control System is equipped with a learning frequency function that has code combinations to prevent potential interference from other remote units. The frequency on your Receiver and Transmitter units have been pre-set at the factory. If the remotes need programming, please following the below instructions.

PAIRING THE REMOTE

All Sanctuary fans are pre-paired and there is no pairing process needed to start the fan.
If you want to reset the fan to the factory setting. Please follow the steps below.

1. Using the wall (isolation) switch, turn the fan power OFF for 10 seconds.
2. Using the wall (isolation) switch, turn the fan power back ON.
3. Within 30 seconds after turning on the power, press and hold the “FAN ON/OFF” button for 5 to 10 seconds. Then, the fan will start moving, which means it’s paired successfully.
4. Now test the remote by pressing on speeds or light button.
5. It can take up to 10 seconds for the fan to start moving, after pressing a speed button. The fan may move a few times slightly backward and forwards and then will start rotating slowly whilst building up to the correct speed. This is normal behaviour for DC fans.

CONSIDERATIONS

1. If the receiver is not receiving a signal from the remote control:
   • a. Please check the battery to ensure it has sufficient power, has been inserted correctly and aligns with the positive and negative terminals; and
   • b. Please check if there are any other similarly remote-controlled objects that work nearby, as remote-controlled items operating on the same frequency may disturb each other.
2. If the battery is low, it will affect the sensitivity of the remote control and the signal reception and must be replaced.
3. Please remove the battery if the remote control is not being used for a long time.
4. If multiple fans are installed near the fan to be paired, power to the other fans should be turned off before pairing.

INSTALLING MULTIPLE FANS

Sometimes you may encounter a remote-control issue when installing multiple fans. For the purposes of this troubleshooting guide: Fan A uses Remote control A and Receiver A, while Fan B uses Remote control B and Receiver B.

• Isolate power to one fan only when pairing the remotes.
• When installing two or more fans, you should manually isolate power to Fan B while completing the pairing process on Fan A.
• If power is not isolated to one of the fans when the power is restored at the fuse box, then both receivers will be put into “learning mode” such that when you try to pair Remote control A to Receiver A, Receiver B will also be in learning mode and might pair to Remote control A also.

FUNCTIONS OF THE REMOTE CONTROL

TROUBLESHOOTING

Documents / Resources

| fanco Sanctuary 52 Inch DC Ceiling Fan [pdf] Instructions
Sanctuary 52 Inch DC Ceiling Fan, 52 Inch DC Ceiling Fan, DC Ceiling Fan, Ceiling Fan, Fan
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References

• Fanco Australia | Ceiling Fan Exhaust Fan Specialist
• Fanco Australia | Ceiling Fan Exhaust Fan Specialist

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