VIVO DESK-E3CTB-47 Electric Height Adjustable Corner Stand Up Desk Instruction Manual

VIVO DESK-E3CTB-47 Electric Height Adjustable Corner Stand Up Desk

Product Information

Specifications

• Product Name: 63 x 47 Corner Electric Desk
• Instruction Manual SKU: DESK-E3CTB-47 SERIES
• Frame Options: DESK-E347B, DESK-E347W
• Table Top Options: DESK-E3CTB-47-A, DESK-E3CTW-47-A
• Weight Capacity: 176lbs (80kg)

Product Usage Instructions

Pre-Assembly

If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly, or inappropriate use.

Tools Needed

You will need the following tools:

• Phillips Screwdriver
• Level

Package Contents

Please consult the parts list below and ensure you have everything you need to assemble your product. If parts are missing or damaged, please contact us.

• A (x1) Left Desktop
• B (x1) Middle Desktop
• C (x1) Right Desktop
• D (x1) Left Crossbar
• E (x1) Short Left Crossbar
• F (x1) Right Crossbar
• G (x1) Angled Right Crossbar
• H (x1) Short Sync Rod
• I (x1) Long Sync Rod
• J (x2) Side Brackets
• K (x1) Right Leg
• L (x1) Motorized Leg
• M (x1) Left Leg
• N (x1) Connector Bracket
• O (x4) Desktop Connector
• P (x2) Foot
• Q (x1) Control Panel
• R (x1) AC Adapter
• S (x1) Extension Cable
• T (x19) Anti-Vibration Pads
• U (x2) Cable Clips
• V (x1) Inner Crossbar
• S-A (x18)
• S-B (x9)
• S-C (x37)
• S-D (x6)
• T-A (x1)
• T-B (x1)
• M6x8mm Screw
• M6x35mm Screw
• M5x16mm Screw
• M6x11mm Screw
• 5mm Allen Wrench
• 2mm Allen Wrench

FAQ

Q: Where can I find the assembly video?

A: You can follow along step-by-step with our video walk-through by scanning the QR code with your mobile device or by visiting the product link: vivo- us.com/products/desk-e3ctb.

Q: How can I contact customer support?

A: You can reach our friendly product support team by:

• Calling: 309-278-5303 (7AM – 7PM CST, Monday-Friday)
• Chatting: Visit our website vivo-us.com
• Emailing: help@vivo-us.com

Q: What should I do if I’m missing a part or if a part is damaged?

A: If any parts are received damaged/defective or you are missing a part, please reach out to us within 30 days of product delivery to have it replaced at no cost. We are happy to replace parts to ensure you have a fully functioning product.

Q: What is the weight capacity of the desk?

A: The weight capacity of the desk is 176lbs (80kg). Please do not exceed this weight limit to avoid serious injury.

Q: What is the product warranty?

A: For the most up-to-date details on your product’s warranty, please visit the product’s listing on our website or reach out to customer support. The warranty information can be found at vivo-us.com/products/desk- e3ctb-47.

Q: Can I return the product if it doesn’t work out?

A: Yes, we offer a hassle-free 30-day return policy on all products. If the product didn’t work out for you, please contact customer support at 309-278-5303 or help@vivo-us.com. Please note that for items ordered in error or no longer needed, the return shipping charges will be at the buyer’s expense.

SKU: DESK-E3CTB-47 SERIES

Frame:
DESK-E347B
DESK-E347W

Table Top:
DESK-E3CTB-47-A
DESK-E3CTW-47-A

ASSEMBLY VIDEO AVAILABLE

Follow along step-by-step with our video walk through by scanning the QR code with your mobile device or by following the product link: vivo- us.com/products/desk-e3ctb

help@vivo-us.com

309-278-5303

www.vivo-us.com

Contact Us First!

DO NOT RETURN ITEM

Our friendly product support team is here to help!

PERSONABLE CUSTOMER SUPPORT

7AM – 7PM

Monday-Friday

Give us a Call:
309-278-5303

Chat Us:
www.vivo-us.com

Email Us:
help@vivo-us.com

We’re Here for You!
Our customer-minded support team is here for YOU,

Monday-Friday 7am-7pm CST

We offer immediate assistance with rapid response times from customer service agents and product techncians to help you every step of the way!

Missing a Part?

If any parts are received damaged / defective OR you are missing a part, please reach out to us within 30 days of product delivery to have it replaced at no cost.
We are happy to replace parts to ensure you have a fully functioning product

PRE-ASSEMBLY | BEFORE YOU BEGIN

If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.

WARNING: CHOKING HAZARD
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.

ELECTRICAL WARNING :

THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.

• DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
• DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
• NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE DAMAGED PARTS.
• NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT WITH LIQUIDS.
• ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
• OUTDOOR USE IS PROHIBITED.

WEIGHT CAPACITY
DO NOT EXCEED WEIGHT CAPACITY. Failure to do so may result in serious injury.

176lbs
(80kg)

Product Warranty

For the most up to date details on your product’s warranty, please visit the product’s listing on our website or reach out to customer support.
vivo-us.com/products/desk-e3ctb-47

Returns | Product Didn’t Work Out?

We offer a hassle-free 30 day return on all products. Contact customer support at 309-278-5303 or help@vivo- us.com. Please note: For items ordered in error or no longer needed, the return shipping charges will be at the buyer’s expense.

TOOLS NEEDED

PACKAGE CONTENTS

Please consult the parts list below and ensure you have everything you need to assemble your product. If parts are missing or damaged, please contact us.

ASSEMBLY STEPS

STEP 1: Assemble Left Leg

STEP 2: Assemble Right Leg

STEP 3: Install Feet & Connect Motorized Leg

Assembly Options –

This desk can be assembled with a left or right side extension. Please select an option and proceed with assembly.

ASSEMBLY OPTION A | Left Side Extension

A-STEP 4: Install Anti-Vibration Pads

A-STEP 5: Assemble Desktop

A-STEP 6: Install Connector Bracket

A-STEP 7: Secure Frame & Desktop

A-STEP 8: Install Sync Rod

A-STEP 9: Connect Power Cables

B-STEP 4: Install Anti-Vibration Pads

B-STEP 5: Assemble Desktop

B-STEP 6: Install Connector Brackets

B-STEP 7: Secure Frame & Desktop

B-STEP 8: Install Sync Rod

B-STEP 9: Connect Power Cables

CONTROLLER – USER MANUAL

Memory Mode
To save a set height, press and hold the “1” button for 5 seconds until “H1” appears. Your height setting is now stored. Follow steps for the other numerical buttons to save up to four height settings.

Reset Mode
If the height of the desk is incorrect, press the down arrow until the desk moves to the fully lowered position. Press and hold the down arrow. “RES” will be displayed and the leg will lower and rebound upwards. Release the down arrow and your frame has been reset.

Troubleshooting

Error Code Description/Resolution

• E10
  Sensorless Alarm: This alarm triggered when the sensor cannot be detected. Power off desk and check the connection between the motor and control panel, then re-power.

• E20
  Overload Alarm: Remove desk items and try again.

• E02
  Rebound Protection: Check for desk vibration, obstacles, or desk incline. If no issues found, complete the reset process and try again.

• E32
  Overvoltage Alarm: Voltage is higher than allowed value. Power off desk and check connection between power and control panel. Power on again.

• E31
  Undervoltage Alarm: Voltage is lower than required value. Power off desk and check connection between power and contorl panel. Power on again.

• HOT
  Overheated Alarm: Power off and wait 18 minutes before use again.

CHECK OUT OTHER GREAT PRODUCTS FROM

EXPLORE MORE AT VIVO-US.COM
We offer a wide array of home & office products to fit your needs. From height adjustable desks to monitor mounts to keyboard trays and more!

WHO WE ARE
VIVO is more than a brand of ergonomic office furniture. We are a team of creative and innovative indivuduals working together to offer high quality, affordable ergonomic solutions. We think and work outside of the box to serve you, our customer, to the best of our abilitiy.

Need Assistance?
We Would Love to Help!

Personable Customer Support | Mon-Fri 7am-7pm
We offer immediate assistance with rapid response times from customer service agents and product techncians to help you every step of the way!

Call Us: 309-278-5303
Average Resolution Time: 5m 4s
Chat Us: www.vivo-us.com
Average Resolution Time: < 15m
Email Us: help@vivo-us.com
Average Resolution Time: 1HR 8M
23% within < 15m
38% within < 30m
61% within < 1hr
83% within <2hr
92% within < 3hr

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References

• Register a .US.COM domain today!
• VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more
• Corner Electric Desk – VIVO - desk solutions, screen mounting, and more
• VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more

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