HIBOY NEX Electric Scooter User Manual

HIBOY NEX Electric Scooter

Package Contents

Carefully check package contents, if anything is missing or damaged, please contact Hiboy customer service for support: us.support@hiboy.com

Product Overview

Control Panel

• Power Button Unplug the scooter charger, and long press to power on/off.
• Battery Indicator Indicates the remaining battery level with 5 bars. Each bar equates to approximately 20% power level.
• Mode When powered on, single click to change power mode. “1” icon: indicates the comfort mode, “2” icon indicates the sport mode.
• Quick Start When the scooter is on, double-click to turn on/off the front light.
  • Triple-click the power button to switch (KM/H) & (Mph).
  • Five clicks to change to Zero Start/ Kick Start.
  • Seven clicks to turn on / off the cruise control function.

Assembly

1. Unfold the stem and lock the folding mechanism until you hear a click. Then put the kickstand down.
2. Attach the handlebar to the stem.
3. Install four screws (two on each side) with the included hexagon wrench.
4. After the assembly, press the power button to check if it’s working properly.

Charging

WARNING

• Do not turn on the scooter when it is charging.
• Do not connect the charger if the charging port is wet.
• Your scooter is fully charged when the LED on the charger changes from red (charging) to green (trickle charge). Cover the charging port when not use.

Riding Basics

Always wear a helmet and safety gear so to avoid falling and injury during driving learning,　as shown in the figure.

1. Turn the power on,　and check the electricity indicator.
2. Stand on the base with one foot and propel yourself with the other foot.
3. When the electric scooter begins to glide, put both feet on the deck and press the accelerator. The speed shall be kept above 3.1mph (5km/h) for starting the throttle.
4. Release the throttle and reduce the speed slowly. Step on the rear brake and press the brake lever down for a sudden brake.
5. Tilt your body to the steering direction as you turn, and turn the handlebar slowly.

Riding Notice

• Do not ride in the rain.
• Please keep a medium or low speed (５mph) when you ride through speed bumps, elevator door sills, bumpy roads or other uneven surfaces Slightly bend your knee to better adjust mentioned surfaces.
• Please keep a medium or low speed (５mph) when you ride through speed bumps, elevator door sills, bumpy roads or other uneven surfaces Slightly bend your knee to better adjust mentioned surfaces.
• Do not accelerate when you go downhill.
• Do not press the throttle when walking with the scooter.
• Always steer clear of obstacles.
• Do not hang bags or other heavy stuff on the handlebar.
• Keep both feet on the deck all time.

Dangerous Actions (No Attempting!)

• Do not ride in traffic lanes or residential areas where vehicles and pedestrians are both allowed.
• Do not turn the handlebar violently during high-speed riding
• Do not ride in a ponding that is higher than 0.79 inches.
• Do not ride with anyone else, including children.
• Do not keep your hands away from the handlebar.
• Do not try riding up or down stairs, and jumping over obstacles

Safety Instructions

The Hiboy NEX electric scooter is a leisure device. But once they’re in a public area, they’ll be seen as vehicles, subjecting to any risks faced by vehicles. For your safety, please follow instructions in the manual and traffic laws and regulations set forth by the government and regulatory agencies.

• At the same time, you should understand that risks cannot be entirely avoided as others may violate traffic regulations and drive incautiously, and you’re exposed to road accidents just as when you’re walking or biking. The faster the scooter is, the longer it takes to stop. On a smooth surface, the scooter may slip, lose balance, and even result in fall. Thus it is crucial that you use caution, and keep proper speed and distance, especially so when you’re unfamiliar with the place.
• Respect pedestrians’ Right of Way. Try not to startle them while driving, especially children. When you ride from behind pedestrians, ring your bell to give them a heads-up and slow your scooter to pass from their left (applicable to countries where vehicles drive on the right). When you ride across pedestrians, keep to the right at a low speed. When you drive across pedestrians, keep the lowest speed or get off the vehicle.
• Closely follow the safety instructions in the manual. Hiboy shall not be liable for any financial losses, physical injuries, accidents, legal disputes and other interest conflicts resulting from actions that violate user instructions.
• Do not lend your scooter to whoever doesn’t know the operations. And when you do lend it to your　friends, please take the responsibility to ensure he/she know the operation and wears the safety　gear.
• Check the scooter before every use. When you note loose parts, low battery alerts, excessive wear, strange sounds, malfunctions and other abnormal conditions, stop riding.
• WARNING – Risk of Fire – No User Serviceable Parts.

Folding and Carrying

• Fold
  Make sure that the scooter’s turned off. To fold, unlock the folding mechanism, and bend the handlebar stem to hook the hole on the rear mudguard. To open, press rear fender to remove from the hole, erect the handlebar and lock the folding structure.

• Carry
  Hold the handlebar stem with either one hand or both hands to carry.

Daily Care and Maintenance

Cleaning and storage
If you see stains on the scooter’s body, wipe them off with a damp cloth. If the stains won’t scrub off, put on some toothpaste, and brush them with a toothbrush, then wipe them off with a damp cloth.

Notes: do not clean the scooter with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the board with a high-pressure water spray. During cleaning, make sure that the scooter’s turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems. When the scooter not in use, keep it indoors where it is dry and cool. Do not put it outdoors for a long time. Excessive sunlight, overheating and overcooling accelerate the battery pack’s lifespan．

Battery maintenance

1. 1. Use original battery packs, use of other models or brands may bring about safety issues;
   2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuits which may result in battery damage or even injuries and deaths;
   3. Use original power adapter to avoid potential damage or fire;
   4. Mishandling of used batteries may do tremendous harm to the environment. To protect the natural environment, please follow local regulations to properly dispose of used batteries.
   5. After every use, fully charge the battery to prolong its lifespan.

Storage and Disposal

1. Please try to store the scooter in a cool and dry place between 14℉ and 104℉. In extremely humid environments the interior of the scooter may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000 m above sea level Prolonged Exposure to UV Rays, Rain and the Elements May Damage the Enclosure Materials, Store Indoors When Not in Use.
2. In daily use, try to avoid recharging the scooter after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Please charge the scooter every other month to preserve the battery.

Specifications

1. The height of the body:　distance from the ground to the highest end of the body.
2. Description of the battery life:　it is measured under the condition of full charge,　a load of 150lb (68kg) at 77°F（25℃）, on a flat road without wind, and at a speed of 9.3mph.　The real battery life will differ with different factors of the load, humidity,　wind speed and operation habits.
3. The maximum allowable weight shall be kept within 190lbs(86kg ) (driver and objects included)in any case.　Considering the extra weight of the clothes or other accessories with us during the trip and the gravity generated by speed,　the scooter will not support it if this load limit is exceeded.

Limited Warranty Statement

30-DAY SATISFACTION GUARANTEED RETURN POLICY
If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date
of receipt of shipment, and request a refund from the Authorization channel for any reason. Note: Express shipping cost is non-refundable.
For the return request, Hiboy is not responsible for lost packages due to the carrier, or products received that cannot be verified. Received products that have damage determined to have been caused by the end-user may be subject to denial of the return request.

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:

1. A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at us.support@hiboy.com.
2. The cost of return shipping will be borne by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Hiboy, (a) without an RMA from Hiboy(b) without all parts included in the original package, Hiboy retains the right to refuse delivery of such return.

LIMITED PRODUCT WARRANTY
Hiboy warrants the original purchaser that your Hiboy product shall be free from defects in materials and workmanship under normal use for a period aforementioned. Hiboy does not warrant the operation of the product will be uninterrupted or error-free.
Hiboy is not responsible for damage arising from failure to follow instructions relating to the product’s usage.

REMEDIES
If a hardware defect is found and a valid claim is received by Hiboy within the Warranty Period, Hiboy will, at its option and to the extent permitted by law, either (1) repair the product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by www.hiboy.com and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

HOW TO OBTAIN WARRANTY SERVICE
A Warranty Service Order must be requested from Hiboy within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Hiboy Service Team at us.support@hiboy.com.
To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Hiboy. In accordance with applicable law, Hiboy may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

LIMITATION OF DAMAGES
Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Question & Answer

1. What if the E-Scooter arrived missing an accessory or broken part?
   A: Please take a photo and send to Hiboy Support Team by sending an email: us.support@hiboy.com Hiboy Support Team will reply you soon and send the correct accessory or part replacement.

2. Is that possible to replace some components for example the rear cover?
   A: Yes, please take a photo and send to the Hiboy Support Team by sending an email: us.support@hiboy.com And Hiboy Support Team will reply you soon.

3. Why the screen returns an error code like 02?
   A: Please contact Hiboy Support Team to remove the error code.

Contact Us
Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your Hiboy NEX
HIBOY LIMITED
12178 4TH STREET. RANCHO CUCAMONGA. CA 91730
E-mail Service: us.support@hiboy.com 

References

• Electric Scooters & Electric Bike | Personal Electric Vehicles | Hiboy

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