VIVO DESK-V048KB Desk Riser Instruction Manual

: June 17, 2024
: Vivo

Table of Contents

VIVO DESK-V048KB Desk Riser
Product Information
Package Contents
Included Hardware & Tools
Tools Needed
ASSEMBLY STEPS
GROMMET MOUNT USE
TENSION ADJUSTMENT
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

VIVO DESK-V048KB Desk Riser

Product Information

Specifications:

SKU: DESK-V048KB/KN/KW
Weight Capacity: 33lbs (15kg) for Desktop, 4lbs (2kg) for
Keyboard Tray

Package Contents:

(x1) Desk (A)
(x1) Keyboard Tray (B)
(x3) Pad (D)
(x4) Rubber Feet (E)

Included Hardware & Tools:

(x2) ST4.2x12mm Screw (S-A)
(x4) M5x10mm Screw (S-B)
(x1) Stopper (C)
(x2) Cable Clip (F)

Assembly Steps:
Step 1:

Apply Pads (D) to the underside of the Keyboard Tray (B).
Assemble Stopper (C) to Keyboard Tray (B) using ST4.2x12mm Screws (S-A) and a Phillips screwdriver.

Step 2:

Install Rubber Feet (E) to the bottom of Desk (A).
Remove the shipping tie from the desk and set it right side up on a solid surface. Note: Do not squeeze the handle on Desk (A) while cutting the shipping tie.

Step 3:

Raise Desk (A) by lifting the handle on the right side of the frame.
Place Keyboard Tray (B) on the metal brackets on Desk (A).
Secure Keyboard Tray (B) to brackets using M5x10mm Screws (S-B) and tighten with a Phillips screwdriver.

Step 4:

Apply Cable Clips (F) to the underside of Desk (A).

The desk riser is now ready for use. Press the side lever to raise or lower your desk riser. When lowering without any weight on the desktop, lightly press down on the riser as you lower it to allow for a smoother lowering process. If it feels difficult to lower after placing a laptop and other intended setup items, apply light pressure to lower smoothly or add additional weight. Please note the 33lb weight capacity when adding weight.

Grommet Mount Use:
This desk riser features a pre-drilled grommet hole for installing a monitor mount directly to the desk surface. To utilize this feature, you will need to remove the plug from the top surface of the riser. Secure your mount using a grommet mounting method, using the hardware and assembly steps from your monitor mount.

Tension Adjustment:
If your desk riser lifts up or down too easily or is too difficult, the gas spring cable can be adjusted to your desired tension. The adjustment is located at the base of your riser.

FAQ:

Q: What should I do if I receive damaged or defective parts?
A: If any parts are received damaged or defective, please contact our support team at 309-278-5303 or email us at help@vivo-us.com. We are happy to replace parts to ensure you have a fully functioning product.
Q: How long does it take to receive support?
A: Our dedicated support team is available Monday – Friday from 7:00 am – 7:00 pm CST. The average resolution time for phone calls is 5 minutes and 4 seconds, for live chat it’s less than 15 minutes, and for email, it’s within 1 hour 8 minutes with 23% of responses within 15 minutes, 38% within 30 minutes, 61% within 1 hour, 83% within 2 hours, and 92% within 3 hours.

Assembly Video & Product Infohttps://vivo-us.com/products/desk-v000k

CAUTION!
If you do not understand these directions, or if you have any doubts about the safety of the installation, please contact our product support team at 309-278-5303 or help@vivo-us.com for further assistance. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.

WARNING: CHOKING HAZARD
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.
DO NOT EXCEED WEIGHT CAPACITY
FAILURE TO DO SO MAY RESULT IN SERIOUS INJURY.
WARNING: PINCH POINT
DO NOT PLACE HANDS ON OR NEAR SUPPORT BARS. MOVING PARTS CAN CRUSH AND CUT. PINCH POINTS ARE CREATED DURING LIFTING AND
LOWERING THE WORKSURFACE. FAILURE TO FOLLOW THESE
INSTRUCTIONS MAY RESULT IN SERIOUS PERSONAL INJURY.

We’re Here for You
Open Monday – Friday 7:00 am – 7:00 pm CST,
our dedicated support team can offer immediate assistance with rapid response times. If any parts are received damaged or defective, please contact us. We are happy to replace parts to ensure you have a fully functioning product.

Give us a Call: 309-278-5303
AVG. RESOLUTION TIME (within office hrs): 5M 4S

Chat Us: www.vivo-us.com
AVG. RESOLUTION TIME (within office hrs): < 15 M

Email Us: help@vivo-us.com
AVG. RESPONSE TIME (within office hrs): 1HR 8M

23% within < 15m
38% within < 30m
61% within < 1hr
83% within < 2hr
92% within < 3hr

Package Contents

Included Hardware & Tools

Tools Needed

Weight Capacity:

ASSEMBLY STEPS

STEP 1

Apply Pads (D) to the underside of the Keyboard Tray (B). Assemble Stopper (C) to Keyboard Tray (B) using ST4.2x12mm Screws (S-A) and a Phillips screwdriver.

STEP 2

Install Rubber Feet (E) to the bottom of Desk (A). Remove the shipping tie from the desk and set it right side up on a solid surface. NOTE: DO NOT squeeze the handle on Desk (A) while cutting the shipping tie.

STEP 3

Raise Desk (A) by lifting the handle on the right side of the frame.
Place Keyboard Tray (B) on the metal brackets on Desk (A). Secure Keyboard Tray (B) to brackets using M5x10mm Screws (S-B) and tighten with a Phillips screwdriver.

STEP 4

Apply Cable Clips (F) to underside of Desk (A).
Desk riser is now ready for use
Press the side lever to raise or lower your desk riser.
When lowering without any weight on the desktop, lightly press down on the riser as you lower it to allow for a smoother lowering process. If it feels difficult to lower after placing laptop and other intended setup items, apply light pressure to lower smoothly or add additional weight.
Please note the 33lb weight capacity when adding weight.

GROMMET MOUNT USE

This desk riser features a pre-drilled grommet hole for installing a monitor mount directly to the desk surface.
To utilize this feature, your will need to remove the plug from the top surface of the riser. Secure your mount using a grommet mounting method, using the hardware and assembly steps from your monitor mount.

TENSION ADJUSTMENT

If your desk riser lifts up or down too easily, or is too difficult, the gas spring cable can be adjusted to your desired tension. The adjustment is located at the base of your riser.
Start by loosening the Upper (1) and Lower (2) Nuts using an adjustable wrench. Loosen Nuts until they are both on the opposite ends of the Gas Spring Cable.

Option A:
Desk Is Difficult to Raise/Lower | Increase Tension

If the desk feels difficult to raise and lower, you will need to increase the Gas Spring Cable tension. Gently pull the cable away from the Lever until the Inner Nut (2) is firmly pressed against the middle divider.
Tighten the Upper Nut (1) until it firmly holds the cable in its position, as shown below.

Option B:
Desk Raises/Lowers Too Easily | Decrease Tension

If the desk is raising or lowering without the handle being pressed, the tension will need to be loosened. Gently push the cable down toward the base of the riser until the Upper Nut (1) is firmly pressed against the middle divider.
Tighten Lower Nut (2) until it firmly holds the cable in its position, as shown below.

CAUTION!

Failure to follow these instructions may result in property damage and/or personal injury.

Need Help? Get In Touch
Monday-Friday from 7:00 am-7:00 pm CST

help@vivo-us.com
www.vivo-us.com
Chat live with an agent!
309-278-5303

FOR MORE GREAT VIVO PRODUCTS,
CHECK OUT OUR WEBSITE AT: WWW.VIVO-US.COM